Smappee Pro User Manual

Smappee Pro Installation and Product Manual Page 1 of 74

Version 2.0.0, 24-09-2018, rev 102

English
Version 2.0.0
Date: 24-Sep-2018

© 2013-2018 Smappee NV. All rights reserved.
Specifications are subject to change without notice.
All product names are trademarks of their respective companies.

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Table of Contents

Safety Instructions ......................................................................................................... 7

Safety Warning ............................................................................................................ 7

Safety precautions ...................................................................................................... 7

Product Identification ................................................................................................. 7

Specifications .............................................................................................................. 7

Explanation of symbols related to safety ................................................................... 8

Residual safety risk .................................................................................................... 8

Maintenance ............................................................................................................... 8

Support ....................................................................................................................... 8

Installation overview .......................................................................................................... 9

Smappee Pro components ........................................................................................... 10

Planning and site preparations for Smappee Pro installation ................................ ........ 11

Overview installation - Step-by-Step ............................................................................... 12

Step 1: Turn off Power .................................................................................................. 13

Step 2: Remove panel and Smappee covers ................................................................ 14

Accessing the Connectors ........................................................................................ 14

Connectors at the Front............................................................................................ 14

Connectors at the Back ............................................................................................ 14

Step 3: Mount Smappee Pro monitor ........................................................................... 15

Step 4: Connect the voltage measurement and power supply wiring ......................... 16

Installation Variants .................................................................................................. 17

Single-Phase ....................................................................................................................... 17

.............................................................. 19

Step 6: Plug in the internet connection ........................................................................ 23

Step 7: Verify and replace covers ................................................................................. 24

Step 8: Turn on Power .................................................................................................. 25

Colors of the Smappee Light .................................................................................... 26

Colors of 4G dongle .................................................................................................. 26

Wi-Fi connection details .................................................................................................. 27

Step 9: Smappee account creation and activation ....................................................... 28

Step 10: Smappee channel input configuration ........................................................... 30

Step 10.a: Configuration Expert Portal (Recommended) .......................................... 31

Step 10.b: Configuration Smappee app ..................................................................... 40

Step 11a: Final installation check-up Expert Portal (Recommended) ...................... 42

Step 11.b: Final installation check-up Smappee app ................................................ 45

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Step 12 (Optional): Share Smappee with other Smappee user .................................... 46

How to install multiple Smappee monitors under 1 user account .............................. 47

Process ..................................................................................................................... 47

Smappee Product Manual ................................................................................................ 48

The connectors and Inputs of the Smappee .................................................................... 49

Overview.................................................................................................................... 49

Accessing the Connectors ........................................................................................ 49

Connectors at the Front............................................................................................ 49

Connectors at the Back ............................................................................................ 49

The Green 8-Pin Connector Block ............................................................................ 50

Connecting the Power Supply ...................................................................................... 51

Overview.................................................................................................................... 51

Connecting the wires ................................................................................................ 51

Important Requirements .......................................................................................... 51

Connecting the Voltage Measurement Wires .............................................................. 52

Overview! .................................................................................................................. 52

Separated Power Supply .......................................................................................... 52

Inputs for Phase and Neutral ................................................................................... 52

Installation Variants .................................................................................................. 52

Installation Variants .................................................................................................. 53

Verify the Correctness of Installation ....................................................................... 54

.............................................................. 55

Overview.................................................................................................................... 55

Configuration ............................................................................................................ 55

Technical details ....................................................................................................... 55

Instructions ............................................................................................................... 55

Rogowski Coils.......................................................................................................... 55

Current Transformer Variants ..................................................................................... 56

Preparing the Internet Connection .............................................................................. 58

Overview.................................................................................................................... 58

NO Hot-Plugging....................................................................................................... 58

Ethernet cable (recommended) ................................................................................ 58

External Wi-Fi module (USB) ................................................................................... 58

External 3G/4G Dongle (USB) ................................................................................... 58

Connect the cable or USB module ........................................................................... 58

Initial Power-On of the Smappee Monitor .................................................................... 59

Introduction .............................................................................................................. 59

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Check Before First Power-On .................................................................................. 59

Power On .................................................................................................................. 59

Lights for Network Status ........................................................................................ 59

Working with Multiple Sites ......................................................................................... 60

Overview.................................................................................................................... 60

Important .................................................................................................................. 60

Understanding Service Locations ............................................................................. 60

Basic Principles ........................................................................................................ 60

Starting the Installation of a Replacement Device ................................................... 61

Troubleshooting Internet and Cloud Access ................................................................ 62

Introduction .............................................................................................................. 62

Understanding the milestones ................................................................................. 62

Issues with Local Network (Ethernet or Wi-Fi) ........................................................ 62

Wi-Fi Checklist ......................................................................................................... 62

Colors of the Smappee Light .................................................................................... 63

Colors of 4G dongle .................................................................................................. 63

Configure the Current Transformers ........................................................................... 64

Overview.................................................................................................................... 64

................................................................................ 64

Where to Modify the Configuration ........................................................................... 64

Configure the Smappee in the Expert Portal ............................................................... 65

Overview.................................................................................................................... 65

Expert Portal for Advanced Users ............................................................................ 65

Before you can Start ................................................................................................. 65

Connecting to the Expert Portal ............................................................................... 65

Login to the Expert Portal ........................................................................................ 65

Understanding the Menu Items ................................................................................ 66

Configuration menu .................................................................................................. 66

Channel Configuration menu ................................................................................... 66

Diagnose the Smappee in the Expert Portal ................................................................ 67

Overview.................................................................................................................... 67

Voltage Display per Phase ........................................................................................ 67

Real-Time Measurements ........................................................................................ 67

Details for Parameters ............................................................................................. 67

Connected Current Transformers ............................................................................ 68

Special Cases - Rogowski Coils ................................................................ ................... 69

Overview.................................................................................................................... 69

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Checklist for Correct Configuration ............................................................................. 70

Overview.................................................................................................................... 70

Quick Check .............................................................................................................. 70

Checklist for Electrical Parameters ......................................................................... 70

Checklist for Total Measurements ........................................................................... 71

Troubleshooting ........................................................................................................ 71

Mounting and Enclosing ............................................................................................... 72

Overview.................................................................................................................... 72

Mounting ................................................................................................................... 72

Cover ......................................................................................................................... 72

Final Remarks .................................................................................................................. 73

Gain insights ............................................................................................................. 73

Support During Installation ...................................................................................... 73

Training ..................................................................................................................... 73

Feedback .................................................................................................................. 73

Appendix ........................................................................................................................... 74

Sample Configuration Table (3-Phase Star Config) ............................................................... 74

Configuration Table Template ............................................................................................ 74

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Safety Instructions

Safety Warning

Working on your electrical installation can be dangerous.

The installation of the device must be done inside the distribution board under a
protective cover.

The installation must be performed according to the national safety regulations and
executed by a certified electrician.

Safety precautions

Please observe the following safety precautions in order to avoid potential electrical
shock, fire or personal injury:

• Do not use this Product for any purpose other than for which it was intended.

• Do not open the equipment or touch any of its electronic circuitry.

• Do not attempt to repair or service any part of the Smappee Pro.

• Only use the cables which were delivered with the Product.

• Do not use the Product if damaged.

• Do not use damaged current transformer or cables.

• Do not immerse the Product in water, or any other liquids.

• Do not expose the Product to heat, flame or extreme cold.

• The wires used for the voltage connection must have an insulation suitable for the

connected voltages, with sections from 0.75 and 2.5mm².

• The tightening torque must be between 0.5 and 0.6 Nm.

Product Identification

• Product Article Number: monitor-e2

Specifications

• Dimensions: 180x130x35mm (7x5.1x1.38 in)

• Weight: 300g (10.6 oz)

• Operating temperature: -10 - +50°C (14 - 122 °F)

• Storage temperature: -20 - +70°C (-4 - 158 °F)

• Relative humidity: 80% at 0 - +50°C (32 - 104 °F)

• Operating altitude: 0 2.000 m (0 - 6561 ft)

• EMC: EN 55022 (Class B)

• Safety: conforms to UL/IEC/EN 61010-1 Ed3 2010, CAT II

• Power supply: 100 240 Vrms / 50..60 Hz

• Inputs: Ph1,Ph2,Ph3,N

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• Voltage measurement inputs : Ph1,Ph2,Ph3,N
o Topology and max. ranges:

▪ Single phase; 240 Vrms
▪ Split phase: 240/480 Vrms
▪ 3 phase 3 wire : 277 Vrms
▪ 3 phase 4 wire : 277/480 Vrms

o Frequency: 45..65 Hz

• Power consumption: Max. 5W

• IP rating (IEC 60529) : IP X0

• Impact rating (IEC 62262) : IK 06 (Impact energy level : 1J)

Explanation of symbols related to safety

The table below explains the symbols related to safety.

Class II equipment, does not require a safety connection to
electrical grounding.

IK 06

Device has been tested according to IEC 62262 and complies to
impact class 6. (Impact energy : 1 Joule).

Residual safety risk

• act immunity level. Therefore, attention needs to

be paid during installation not to damage the housing.

•

device replaced in order to prevent any hazardous situation to occur.

Maintenance

• Clean only the outside with a dry, clean cloth.

• Do not use abrasive agents or solvents.

Support

You can find FAQs, installation videos and full installation manuals on our support
webpage: www.smappee.com/be_en/support.

For other support questions, please send an e-mail at [email protected].

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Installation overview

Example of a complete Smappee Pro Installation on 3-Phase 230V installation with a Single­Phase solar wiring harness used for voltage measurement and power supply. Ethernet used for
internet connection.

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Smappee Pro components

What comes in the box

Smappee Pro monitor

(The brain!)

Voltage Terminal

(power supply, measures
voltage of power phases)

Smappee License Key

(unique id for app)

Optional Hardware

Current Transformer 50A

Current transformer 100A

Current transformer 200A

Rogowski Coil 1000A

External Wi-Fi module

(connects Smappee to

internet and app)

Notes:

• 400A and 800A Current transformers also available (only for Smappee Pro)

• Different current transformer (standard and Rogowski) types can be mixed on a Smappee

Pro. There are exceptions depending on the setup.
See section "Special Cases - Rogowski Coils" for more details.

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Planning and site preparations for Smappee
Pro installation

Prior to installing, complete the following items and gather the appropriate tools and supplies
necessary to complete the installation:

• Choose which loads to measure (Main Service, Solar, HVAC, Pool Pump, EV charger,

etc.) and determine where their circuit breakers are located (main service panel,
sub-panel).

Fill in the Configuration template (see Appendix)

• Verify there is space to install CT’s on these circuits. (See Appendix for examples

and template)

• Verify the service voltage – Single-, 3-Phase (230-400V or 277-480V systems, delta

or star configuration)

• Complete the configuration table in the appendix section for each load to be

measured including description, phase, breaker rating and whether it is a 230V or
400V load.

Note: the power supply of the Smappee may only be 230V.

• Determine if there is adequate space to mount Smappee Pro adjacent to the panel.

• Assess existing breakers in the electric panel to determine if there is an available

differential switch to mount the main feeder CT’s.

• Select the best method of connecting to internet and verify signal (ethernet, Wi-

Fi…).

• Download the latest Smappee app on smartphone or tablet.

Tools: Multimeter, screwdrivers (mini flathead and phillips), wire strippers, flashlight, needle

nose pliers, sharpie and utility knife. (Optional: drill and drill bits, hammer).

Supplies (not included): Zip ties, (Optional: 2-pole 10A/15A breaker, wire nuts, junction box -

8” x 8” x 4” or larger, conduit, fittings). Labels to identify the CT’s.

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Overview installation - Step-by-Step

1.

Turn off Power

2.

Remove panel cover

3.

Mount Smappee Pro monitor

4.

Connect the voltage measurement and power supply wiring

5.

Connect current transformers (CT’s)

6.

Plug in the internet connection

7.

Verify and replace covers

8.

Turn on Power

9.

Smappee account creation and activation

10.

Smappee channel input configuration

10.a

Configuration – Expert Portal (Recommended)

10.b

Configuration – Smappee app

11.

Final installation checkup

11.a

Final installation checkup – Expert Portal (Recommended)

11.b

Final installation checkup – Smappee app

12.

Share Smappee with other Smappee user

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Step 1: Turn off Power

Open main electrical panel and shut off the main breaker. If you have a solar electric system,
shut off the inverter(s) and wait at least 5 minutes. Be sure to have a flashlight, PPE and all
tools and supplies readily accessible before starting.

WARNING: Use lock-out tag-out procedures to ensure power remains off until Smappee

installation is complete.

OFF position main breaker (differential switch)

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Step 2: Remove panel and Smappee covers

Remove the screws that secure the panel cover to reveal the wires going to each breaker and
the main feeders from the utility going to the main breaker. If the loads to be measured are in
a sub-panel, open that panel instead.

WARNING: Wires and other parts inside the main panel may still be energized upstream

from the main breaker even after it is shut off so use caution.

Accessing the Connectors

To get full access to all connectors of the Smappee monitor, you should remove the two
covers.
For removing the covers, insert a screwdriver at the sides of the covers and carefully
pull up the cover.

Connectors at the Front

The picture shows the connectors at the front.

• Power supply

• Voltage terminal

• CT connectors 1 to 3

• Reset button

Connectors at the Back

The picture shows the connectors at the back.

• USB port

• Ethernet port (LAN)

• CT connectors 4 to 9

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Step 3: Mount Smappee Pro monitor

Find a suitable location just outside of the electrical panel and mount the Smappee Pro monitor
to the wall using screws. Note: The Smappee can only be mounted indoors.

Hint:

• If the Smappee is mounted inside a metal box, use only Ethernet Connection.

Wi-Fi or 4G can be disturbed.

• Take a photo of the serial number on the side of the monitor prior or write it

down to mounting for easy scanning later when configuring the system.

Monitor mounted on wall electric panel

Monitor positioned on top of electric panel

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Step 4: Connect the voltage measurement and power
supply wiring

Remove the Smappee Pro monitor covers with a flathead screwdriver and locate the wiring
harness unit (green 8-pin connector block)

For 230-400V or 277-480V systems, single- or 3-Phase electric service, locate an appropriate
breaker to mount the voltage wiring. If possible, mount an additional breaker for the Smappee
Monitor.

All wires used should have a diameter between 0.75 and 2.5mm².

Smappee measures the various voltages and individual phases and the Neutral wire of the
electrical installation if present. These wires need to be connected to the inputs of the green 8­pin connector block.

Input overview:

• L - N: Power supply (between 100 and 240V)

• L1 - L3: Measurement inputs for the voltage and phase of each phase wire.

• Ln: Measurement input for the Neutral reference.

Notes:

• To measure the Neutral reference correctly, always connect the Input Ln

explicitly to the Neutral wire. There is NO internal link with the Neutral line of
the main power supply.

• A circuit breaker should always be used for the power supply. The circuit

breaker should be located close to the monitor and be easily reachable.

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• The circuit breaker should always be the disconnecting device for the Smappee

monitor.

• All wires used should have a diameter between 0.75 and 2.5mm².

Installation Variants

There are three different Installation Variants (cfr. Europe):

• 3-Phase with Neutral ("Star")

• Single-Phase

• 3-phase without Neutral ("Delta")

Note: Split-Phase is also supported. For details contact Smappee.

3-Phase with Neutral ("Star")

1. Identify the three phase cables L1, L2 and

L3 as well as the Neutral cable.

2. Connect the Neutral to the Ln.

3. Connect the phase cables to the correct

input of the voltage measure terminal:

• Phase cable L1 to input L1

• Phase cable L2 to input L2

• Phase cable L3 to input L3

Single-Phase

1. Identify the phase cable L1 and the

Neutral cable.

2. Connect the Neutral cable to the Ln, L2

and L3 input.

Connect the phase cable L1 to the L1 input.

3-Phase Without Neutral ("Delta")

1. Identify the three phase cables L1, L2 and

L3.

2. Connect the first phase cable L1 to the

Neutral input Ln.

3. Then connect the phase cables to the

corresponding connectors of the voltage
measure terminal:

• Phase cable L1 to the input L1

• Phase cable L2 to the input L2

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Phase cable L3 to the input L3

Hints: When no auxiliary power supply is used, you can create branches using wagos for voltage
wiring.

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Step 5: Connect current transformers ( )

Attach the Smappee current transformers (CT’s) around the circuits that were selected to be
measured during the planning stage. Refer to the configuration table (appendix) that was
completed at the planning stage to ensure you are connecting the correct CT’s on the correct
phases.

1. Identify the phase wires

Hint: Label both ends of the CT’s with the included labels, so it is easy to
identify which load and phase they correspond to when plugging into the
Smappee Pro monitor and later when configuring on the Smappee app.

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2. Respect the polarity of the clamp

Open the CT, wrap it around the circuit and then close it tight.

Note: Pay close attention to the direction of the arrow on the CT. The arrow always
points towards the electrical load (i.e. in the direction of the energy flow).

Use one CT on each phase of the load and ensure it has a rating equal to or greater
than the breaker rating protecting the circuit (i.e. 200A CT for a main circuit with a
200A breaker rating). Then plug the other end of the CT into the corresponding inputs
(1-9) on the Smappee Pro monitor.

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3. If Solar or Battery storage is present:

• Identify the phases of the Solar/Battery inverter: Phase one of the

Main Feeder needs to be corresponding with the phase one of the
solar inverter (Phase Mapping). Validate using a Multimeter:

• The CT has to follow the direction of current so:
i. Production of solar is a positive value

ii. Battery discharging is a positive value, charging is negative.

In most cases is the correct direction of the CT’s away from to inverter

and towards the consumers.

Hint: also Label the CT’s of the solar Inverter.

4. To apply Submetering, a CT needs to be mounted on the phase wire (one with Single-

Phase, 3 when measuring 3-Phase). The configuration of the CT as total load or as
submetering is done in the configuration (see later).

Hints:

• Label each CT with a name and the corresponding phase on which it is

measuring

• Number each Main Feed Phase on the differential switch with a label.

• To check on which phase number of the Submeter are in comparison with Main

Feeder, using the Multimeter to check (see Solar)

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IMPORTANT

• When submetering in a 3-Phase delta configuration, always mount a CT around

each phase.

• Smappee only supports CT’s that are or can be supplied. No other CT’s should

be used.

• Different current transformer (standard and Rogowski) types can be mixed on

a Smappee Pro. There are exceptions depending on the setup.
See section "Special Cases - Rogowski Coils" for more details.

Example of submetering on a Single-Phase circuit in a 3-Phase Star configuration

Example of CT connection with a 3-Phase solar circuit and a 3-Phase main feed configuration.

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Step 6: Plug in the internet connection

Choose the best method of connecting the Smappee Pro monitor to the internet from the
following options:

a) Ethernet cable
b) External Wi-Fi module (USB): This option requires a strong Wi-Fi signal from a

local network at the monitor. Plug the antenna into the USB port of the
monitor and follow the prompts on the Smappee app to establish connection.

c) 4G Dongle

Notes:

• The Wi-Fi dongle is only included with the Smappee Pro package, not with the

Smappee Pro (has to purchased separately)

• Ethernet is the preferred connection method, followed by Wi-Fi. 4G Dongle

only advised when no internet connection is available on the location.

• All network cables and USB devices must be inserted or removed while power

is OFF.

Smappee using Ethernet Connection

Smappee using Wi-Fi Connection

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Step 7: Verify and replace covers

Verify all connections are properly made and are secure

• Electrical connections must be properly tightened and secured at the breakers,

8-pin connector block and at the Smappee Pro monitor CT inputs

• CT’s must be fully closed around circuits and snapped tight

• Wi-Fi antenna USB or ethernet cable must be plugged into the monitor (before

power ON)

Replace the cover on the electrical panel and label the Smappee breaker(s). Then mount the
cover caps on the monitor to cover all electrical connections and use zip ties to secure
conductors together. If the monitor was installed inside a fuse box, keep the cover open during
the next two steps to observe the status lights.

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Step 8: Turn on Power

Switch on the main breaker. Then switch on the power to the Smappee Pro monitor at the
breaker.

Smappee Pro will take at least 3 minutes to fully initiate once powered on for the first time. It is
advised to wait 5 minutes to review.

After this initiation, you should see either:

• Ethernet: Green steady light

• Wifi: Blue flashing light

• 4G dongle: Steady (Blue, Green, Cyan): Successfully connected. The dongle is

successfully connected to the cellular network.

If you see one of these colors, proceed to the next page of this manual.
If, however, Smappee shows a different color, please refer to section "Troubleshooting Internet
and Cloud Access"

Either of these light patterns indicate that Smappee is ready to be installed by the Smappee
app. If you don’t see either of these light patterns, visit
https://www.smappee.com/be_en/support/ to troubleshoot.

ON position main breaker (differential switch)

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Colors of the Smappee Light

The table below provides an overview over all colors that may be shown during the
installation.

Color

Description

Green Breathing

All good. The monitor is working correctly. You can continue
the next steps for installation and configuration.

Blue Steady

The monitor is starting up. This may take up to 3 minutes.
The light may briefly go dark during that time.

Green Steady

Network connectivity successful, but Smappee not yet
connected to a user account.

• Ethernet: Connected to the local network.

• Wi-Fi: Connected to the Wi-Fi and the local network

(i.e. the Wi-Fi password is correct)

• 4G dongle: Connected to the 4G network.

Blue Flashing

The monitor is ready to be connected to the local Wi-Fi
network and to be installed on the App.

Red Steady

The monitor is missing connectivity with internet during
startup. Connection issue.

Red Flashing

The monitor had a previous working internet connection but
has now lost connectivity to the internet.

Orange Steady

The Wi-Fi hotspot access point has been activated, in order
to allow the Smappee to receive a new Wi-Fi password.

Orange Flashing

Smappee is trying to open an Wi-Fi hotspot access point.
Please wait a few seconds. The light will turn Orange Steady
in a few moments.

Colors of 4G dongle

Any steady
(Blue, Green, Cyan)

Successfully connected. The dongle is
successfully connected to the cellular network.

Any slow blinking
(Blue, Green, Cyan)

The dongle is registering with a cellular network.

Green fast blinking
(1 per second)

Stick is powered on. No connection.

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Wi-Fi connection details

In case of Wi-Fi connection problems, check the following points:

a. 2.4 GHz Wi-Fi required, preferably with automatic channel selection
b. WPA or WPA2 encryption mandatory
c. Networks without security are not supported
d. SSID needs to be visible and may not be hidden during install
e. Make sure that your SSID does NOT contain one of the following characters:

é,ç,è,ä,/\, ", à î ô ï

f. Allow special characters for the Wi-Fi password: #$%@?/ \
g. Double-check your password
h. Double-check that your smart phone is connected to the correct Wi-Fi network, not

to a hotspot or other networks where you have your password configured

i. If you use WPS, check that it is active on the router
j. Make sure that MAC filtering is not active
k. Your firewall should allow Smappee to create https outbound connections (port

443)

l. Parental control also might prevent internet access based on time of day
m. The maximum number of characters for the WPA2/PSK when using an iOS device

during installation is 20.

Note: The IP address of Smappee is assigned by the DHCP of your router.

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Step 9: Smappee account creation and activation

The Smappee account creation and activation is done in the Smappee app.

1. Create an account.

2. Select “Install a new Smappee monitor” then select “Smappee Pro”.

3. Start the installation and follow the instructions in the app for activation of your

Smappee.

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4. Select which color the Smappee is showing and follow the instructions in the app.

5. Proceed to “Configuration” once the Smappee Pro monitor has successfully

connected to the network.

6. Select home electrical configuration: Single- or 3-Phase (Star or Delta)

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Step 10: Smappee channel input configuration

For the channel input configuration, 2 methods can be used:

• Expert Portal (10.a)

• Smappee mobile app (10.b)

Using the Expert Portal is recommended as it displays more values in real-time which enables
better and faster validation of the installation and configuration. The usage of the expert portal
is not suited for small mobile devices. Best option is a tablet or using a laptop.

The following parameters can be configured for each input are equal for both Expert Portal or
Smappee app. This is a critical step and you should refer to the configuration table created
during the planning stage (see Appendix):

This table shows the settings for the configuration of each CT.

Setting

Description

Input

Number of the Input connector on the Smappee.

Name

Provide a name for this specific input.
Note: You should carefully select an unmistakable name, since it is used in
many user-facing locations on the websites and the App.

Phase

Configure the phase that the CT of this specific input is measuring.

Type

In the type menu, you can choose between 3 options:

• Consumption (load)

• Production (solar, wind,…)

• Storage (Batteries,…)

• Unused

Connection

Here you can choose what connection type the CT is:

• Grid - CT measures the total consumption of the installation

• Off-Grid - CT measurements are added on top of the total

• Submeter - CT measurements are sub-sets within the total

Reversed

Select this checkbox to invert the 'direction' of the current transformer. This
option is equivalent to physically re-install the CT with the arrow pointing in
the other direction.
Note: This option should only be used if it is physically impossible to install
the CT correctly.

NILM (Appliance
Detection)

Select this checkbox to activate the automatic appliance detection on that
particular input.

Balanced 3x

When selected, the CT measures (only) one phase of a three-phase line, and
extrapolates the total power over the three phases.
This setting is useful for submetering of three-phase load with a single
Current Transformer. It yields good results as long as the load over the
three phases is "balanced".

CT Type

Here you can configure the Current Rating of the current transformer that is
connected in that input. (50A-100A-200A-400A-800A).

Please refer to section "Configuration Settings for CT’s” for more details & for the use of
Rogowski Coils, see section "Special Cases - Rogowski Coils".

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Step 10.a: Configuration Expert Portal
(Recommended)

Using the Expert Portal is recommended as it displays more values in real time which enables
better and faster validation of the installation and configuration. The usage of the expert portal
is not suited for small mobile devices. Best option is a tablet or using a laptop.

Note: The tablet or laptop needs to be connected to the same network as the Smappee
monitor to be able to use the Expert Portal.

1. Go to the Smappee Pro using ‘Settings’ – select Smappee Pro

2. Fill in the URL mentioned in Smappee Expert Mode:

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3. Click on and fill in password (see password in previous

screenshot)

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4. Wifi-connection only: click on and review the Signal strength:

• -100 to -65 is poor

• -65 to -35 is good (normal)

• -35 to 0 is excellent

If the signal strength is poor, please take action in order to increase the Wi-Fi signal
quality. The value updates in real time.

5. Actual installation validation: click on

• Review the Config Parameter (Star or Delta)

• Review if voltages are displayed and correct (displayed in real-time)

• Review if all channels to that are used are displayed as ‘connected’

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6. Click on and setup each channel (1-9):

• Enter the Name from the configuration table (i.e. Main Feed, Solar, EV,

Submeter).

• Select the phase of the channel (load) (i.e. 1, 2, 3) => Later on, the phase-

mapping will be validated using the process description later on.

• Choose Consumption type, whether it is a Consumption load, Production,

(solar/wind), Storage (battery) or Unused load.

• Select the Connection load type:
i. Grid - CT measures the total consumption of the installation

ii. Off-Grid - CT measurements are added on top of the total

iii. Submeter - CT measurements are sub-sets within the total

• Select Reversed if the direction of the CT (channel) is inverted and you are

unable to install the CT correctly.

• Select NILM to activate automatic appliance detection on an aggregated

load (i.e. Main Service).

• Select Balanced if the CT measures only one phase of a 3-Phase line

(Software will multiply the measurement by 3).

• Select CT type to indicate current rating of the CT used. Review the

transformer type and sizing. Pay close attention to the type indication
“SCT01, SCT02 or SCT03” and amp size (e.g. 50A).

Note:

• After each change, click to store and activate

changes

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7. Click to review the channel inputs and validate that the

measurements are visible and updated in real time.

• For single-phase installations where you are sure that the location and

direction of the current clamps is correct, all values should be correct.

• For three-phase installations, the values could be incorrect. Please see the next

point (8).

Note: Repeat after each change.

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7. IMPORTANT: Phase-mapping setup – applicable 3 phase configuration only:

The phase-mapping needs to be correct to have accurate measurements. The phase­mapping as setup in Smappee needs to correspond with real phase mapping from the
grid. This procedure explains how to validate and correct the phase-mapping.

Note: The screenshots below show the Active Power and Cos Fi are from an actual
residential environment. Other installation could and will in most cases show other
results.

PROCESS

1. Engage active power loads in the installation:

• Residential installations: Engage multiple appliances in the house have a power

consumption greater than 200W on each of the phases. This is done by
illuminating multiple lights, activate electric heater, electric oven, coffee
maker, hair dryer (resistive loads).

• Commercial & Industrial installations: if possible to engage loads which have

large active power consumption (and low reactive power).

2. If you were not able to mount the CT in the correction direction, Click

and reverse the appropriate channel(s).

See Point 6 above – Channel Configuration Overview.

3. Click and review the real time Active Power values and

Cos Fi
Example:

In this case, although the CT direction are correct, the absolute values for active
power are incorrect (too low) comparing to the actual power consumption in the
house. Also the Cos Fi is too low.

4. Click :

o Setup all 3 grid channels to phase 1
o Set Connection temporarily to “Off Grid (excl from total)”

o Click

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5. Click :
o Review which channel has the correct active power value with cos fi >

80%

o Remember channel number which is correct.

Example:

Channel 2 shows the correct Active Power value (positive and absolute) and Cos Fi
is > 80% => Remember Channel 2 = phase 1

6. Click - change the incorrect channels to phase 2 - click

7. Click :
o Review which channel has the correct active power value with cos fi >

80%.

o Remember channel number which is correct.

Example:

Now Channel 3 shows the correct Active Power value (positive and absolute) and
Cos Fi is > 80%. => Remember Channel 3 = phase 2

8. Click - change the incorrect channel to phase 3 - click

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9. Click : review if all grid channels have correct (absolute

and positive values) with Cos Fi > 80%.

Example:

Now Channel 1 shows the correct Active Power value (positive and absolute) and
Cos Fi is > 80% => Channel 1 = phase 3

10. Set Grid channel back to “Grid (total)” and rename the channel accordingly.

8. If Submetering or solar is applicable, make sure that the phase-mapping

Submeter/solar – Grid connection corresponds with each other. Utilize a multimeter to
do so.

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9. Before leaving the premises, make sure the voltage measurements are accurate and

all channel inputs that have a CT connected to display ‘Connected’ state:

 measured between phase and neutral – Star & Delta = 230Volts

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Step 10.b: Configuration Smappee app

a) Configure the CT channels and then save. This is a critical step and you should refer to

the configuration table created during the planning stage:

• For each input channel being used (1-9), enter the Name from the

configuration table (i.e. Main Feed, Solar, EV, Submeter).

• Select the phase of the channel (load) (i.e. 1, 2, 3). The phase-mapping needs

to be correct to have accurate measurements. The phase-mapping as setup in
Smappee needs to correspond with real phase mapping from the grid.

• Choose Consumption type, whether it is a Consumption load, Production,

(solar/wind), Storage (battery) or Unused load.

• Select the Connection load type: Grid (total), Off grid (excl. from total),

Submeter (incl. in total).
Select Reversed if the direction of the CT is inverted (if Active Power is
negative) and you are physically unable to install the CT correctly.

• Select NILM to activate automatic appliance detection on an aggregated load

(i.e. Main Service).

• Select Balanced if the CT measures only one phase of a 3-Phase line (Software

will multiply the measurement by 3).

• Select Channel type to indicate current rating of the CT used (50A, 100A, 200A

or others (Smappee Pro only).

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b) Save and go to Home Page
c) Verify that the bubble values on the home page of the app are accurate. Test by

plugging in a known appliance (i.e. toaster, vacuum) and watch the values on the
associated bubble increase. If the values to not appear to be accurate, visit

https://www.smappee.com/be_en/support/ for troubleshooting assistance.

d) It is always possible to check and adjust the channel configuration.

(Profile – Your Smappee Monitors - Smappee Pro – Channel Configuration)

Hint: After a channel is saved, the Active Power and Reactive Power values are viewed
in real time.

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Step 11a: Final installation check-up Expert Portal
(Recommended)

Before leaving the premises, please check the following items. The preferred method is with
the Expert Portal:

1. Check Light on the Smappee → Breathing green (https://support.smappee.com/hc/en-

us/articles/203075777-What-Smappee-s-Colors-tell-you-)

2. Log in or Refresh Export Portal:
a. Click on and fill in password

b. Click on

3. In case of Wi-Fi connection problems, check the following points:
a. 2.4 GHz Wi-Fi required, preferably with automatic channel selection
b. WPA or WPA2 encryption mandatory
c. Networks without security are not supported (!)
d. SSID needs to be visible and may not be hidden during install
e. Make sure that your SSID does NOT contain one of the following characters:

é,ç,è,ä,/\, ", à î ô ï

f. Allow special characters for the Wi-Fi password: #$%@?/ \
g. Double-check your password
h. Double-check that your smart phone is connected to the correct Wi-Fi network, not

to a hotspot or other networks where you have your password configured

i. If you use WPS, check that it is active on the router
j. Make sure that MAC filtering is not active
k. Your firewall should allow Smappee to create https outbound connections (port

443)

l. Parental control also might prevent internet access based on time of day
m. The maximum number of characters for the WPA2/PSK when using an iOS device

during installation is 20.

Note: The IP address of Smappee is assigned by the DHCP of your router.

4. Click on and review the Signal strength:
a. -100 to -65 is poor

b. -65 to -35 is good (normal)
c. -35 to 0 is excellent

If the signal strength is poor, please take action in order to increase the Wi-Fi signal quality.The
value updates in real time.

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5. Review Smappee Operation
a. Click on

b. Review the Config Parameter (Star or Delta)

c. Review if voltages are displayed and correct (displayed in real-time)

 measured between phase and neutral – Star & Delta = 230Volts

d. Review if all channels to that are used are displayed as ‘connected’

6. To check the phase mapping of the submetering and solar channels, engage a known

appliance in that circuit, review the channels of the submetering and solar. Validate that
the power usage increase corresponds with the power increase on Main Feeder Phase. The
phase of the submeter and solar have to correspond with main feeder phase.

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7. Check if the values consumption and production (solar) are correct. If the values look like

they are incorrect or Cos Fi is low, see point Configuration using Expert Portal - Phase­mapping setup:

a. Consumption: turn high consumer appliance on and check if power increase is

correct on corresponding Main Phase and Submeter Channel.

b. Production: validate production value of solar installation with the Smappee

measurement (value could be negative when there is no sun (and production is 0)
and the inverter consumes small amount of energy.

Hint: Solar Production needs to be positive.

If needed contact support by phone (for Smappee Certified Installers) or by mail

[email protected]

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Step 11.b: Final installation check-up Smappee app

1. Check Light on the Smappee → Breathing Green (https://support.smappee.com/hc/en-

us/articles/203075777-What-Smappee-s-Colors-tell-you-)

2. Go to Home Screen of the app are updated (Grey is Consumption, Green is Production).
a. Verify that the bubble values on the home page of the app are accurate. Test by

plugging in a known appliance (ie toaster, vacuum) and watch the values on the
associated bubble increase.

3. Check Phase Mapping of the submetering channels:
a. Go the Channel Configuration window and check if the power values of the

submetering channel phase indication corresponds with the main feeder phase
number. The channel of the Submeter needs to correspond with the Main Feeder
Phase on which the power increase takes place.

If needed contact support by phone (for Smappee Certified Installers) or by mail
[email protected]

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Step 12 (Optional): Share Smappee with other
Smappee user

A Smappee monitor can be shared with multiple Smappee user accounts.

Starting at the home page, expand dropdown menu (top left) - Select "Profile"

select the home you want to share :

Add a new user (friend) using his email address attached to his Smappee Account and select
"Done" to complete. Make sure the person you are trying to share the data with already has a
Smappee account.

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How to install multiple Smappee monitors under 1
user account

To install multiple Smappees on one account, you will need to create an additional
(new- home for each Smappee. This means that you will have access to all these homes
(locations) by logging into that one account.

Process

•

•

• At the right

• Follow the installation process

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Smappee Product Manual

This part of the document explains the detailed features of the product that are needed
to install the device.

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The connectors and Inputs of the Smappee

Overview

This section explains the connectors of the Smappee Pro.

Accessing the Connectors

To get full access to all connectors of the Smappee monitor, you should remove the two
covers.
For removing the covers, insert a screwdriver at the sides of the covers and carefully
pull up the cover.

Connectors at the Front

The picture shows the connectors at the front.

• Power supply

• Voltage terminal

• CT connectors 1 to 3

• Reset button

Connectors at the Back

The picture shows the connectors at the back.

• USB port

• Ethernet port (LAN)

• CT connectors 4 to 9

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The Green 8-Pin Connector Block

The Smappee is delivered with a green 8-Pin connector block.
It is used to:

• connect the Smappee power supply

• measure the voltage of the power phases

You can find more details in the following sections.

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Connecting the Power Supply

Overview

The Smappee is powered by the green 8-pin connector block.

Important: Always turn the main power off before performing the next steps!
Do NOT power-on the Smappee unless this manual specifically asks you to do so.

Connecting the wires

Instructions:

1. Connect the Phase wire of the power supply to the connector marked L.

2. Connect the Neutral of the power supply to the connector marked N.

Important Requirements

Important requirements for the installation:

• The voltage of the power circuit should be in the range of 100-240 Vrms.

• A circuit breaker should always be used for the power supply. The circuit

breaker should be located close to the monitor and be easily reachable.

• The circuit breaker should always be the disconnecting device for the Smappee
monitor.

• All wires used should have a diameter between 0.75 and 2.5mm².

• Note: None of the power connectors are used for any type of measurement.

Remember
Do NOT power-on the Smappee yet. This manual will specifically ask you to
power-on the Smappee in one of the installation steps later on.

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Connecting the Voltage Measurement Wires

Overview!

Smappee measures the various voltages and phases of the individual Phase wires and
the Neutral wire of the electrical installation. These wires need to be connected to the
inputs of the green 8-pin connector block.

This section explains how to connect the measured wires to the respective inputs of the
connector block.

Separated Power Supply

Please be aware that the measurement lines are fully separated from the lines of the
power supply. Consequently, the power lines may be connected to circuits on an UPS
or any other source without impacting the measurements.

However, this also results in the need to connect all lines to the measurement inputs.
This is particularly true for the input Ln, which always needs to be connected to the
Neutral line.

Inputs for Phase and Neutral

There are four inputs:

Input

Description

L1 - L3

Measurement inputs for the voltage and phase of each phase wire.

Ln

Measurement input for the Neutral reference.
Note: To measure the Neutral reference correctly, always connect

the Input Ln explicitly to the Neutral wire. There is NO internal link
with the Neutral line of the main power supply.

Installation Variants

The wiring of the voltage measurement inputs on the green 8-pin connector block
depends on the type of electrical installation.

There are four different Installation Variants:

• Three-phase with Neutral ("Star")

• Single phase

• US Split phase (180°)

• Three-phase without Neutral ("Delta")

On the next page, you find detailed instructions for the wiring.

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Installation Variants

The table below shows the wiring for the various installation variants.

Installation Variant

Wiring Schema

Three-Phase with Neutral ("Star")

4. Identify the three phase cables L1, L2 and L3
as well as the Neutral cable.

5. Connect the Neutral to the Ln.

6. Connect the phase cables to the correct input
of the voltage measure terminal:

• Phase cable L1 to input L1

• Phase cable L2 to input L2

• Phase cable L3 to input L3

Single Phase

3. Identify the phase cable L1 and the Neutral
cable.

4. Connect the Neutral cable to the Ln, L2 and
L3 input.

5. Connect the phase cable L1 to the L1 input.

US Split phase (180°)

1. Identify the two phase wires L1 and L2 and the
Neutral wire.

2. Connect the Neutral wire to the Ln and L3
connector of the voltage measure terminal.

3. Connect the phase cables to the corresponding
inputs:

• Phase cable L1 to the connector L1

• Phase cable L2 to the connector L2

Three-Phase Without Neutral ("Delta")

4. Identify the three phase cables L1, L2 and L3.

5. Connect the first phase cable L1 to the
Neutral input Ln.

6. Then connect the phase cables to the
corresponding connectors of the voltage
measure terminal:

• Phase cable L1 to the input L1

• Phase cable L2 to the input L2

• Phase cable L3 to the input L3

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Verify the Correctness of Installation

After finalizing the full Smappee installation, and while testing the Smappee
measurements, you should specifically verify the correct wiring of the 8-pin connector
block.

These checks will be explained at a later step during the installation, at section
"Checklist for Correct Configuration", on page 70.

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Connecting the Current Transformers ( )

Overview

Each current transformer (CT) consists of a sensor and a plug. The sensor needs to be
attached on the cable and the plug needs to be inserted in one of the Inputs 1-9 of the
Smappee monitor.

Please note that each CT has an arrow inside. The correct direction of the arrow is very
important when installing the CT.

Configuration

The newly installed always require an update of the configuration pages of the
Smappee.
For details, please see section "Configure the Current Transformers" on page 64.

Technical details

The Smappee Pro has inputs for 9 current
transformers.

The transformers are available in different sizes.
For all the different sizes, please see section
"Current Transformer Variants" on page 56.

Instructions

First, start by attaching the Current Transformers (CT) around the cables you wish to
measure. (These can be main incoming cables, sub-feeds, feeds from solar, etc.), just

put the CT around the cable and then close it.

Important: Pay attention to the direction of the arrow on the CT. The arrow always
points towards the electrical load, i.e. in the direction of the energy flow.

monitor afterwards (for example oven phase 1). Once the current transformers have
been installed around the cables, now route them back to the Smappee Pro.

Rogowski Coils

The Rogowski coils can only be used with the Smappee Pro.
A Rogowski coil is a special accessory that is reserved for very specific use cases. For
more details on Rogowski coils, please refer to section "Special Cases - Rogowski
Coils", on page 69.

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Current Transformer Variants

The table shows the current transformers that can be used with the Smappee Pro.

Smappee supports only the listed below. No other should be used!

Name/type

Picture

Specs

Current Transformer
50A

MC: 50A
MAX OV : 333 mV
MAX cable Ø: 10 mm
(0.39 in)

Current Transformer
100A

MC: 100A
MAX OV : 666 mV
MAX cable Ø: 16mm,
(0.63 in)

Current Transformer
200A

MC: 200A
MAX OV : 1332 mV
MAX cable Ø: 24mm,
(0.94 in)

Current Transformer
400A
(*Pro Only)

MC: 400A
MAX OV : 666 mV
MAX cable Ø: 36mm,
(1.41 in)

Current Transformer
800A
(*Pro Only)

MC: 800A
MAX OV : 1332 mV
MAX cable DIA: 50mm,
(1.96 in)

Rogowski Coil
1000A
(*Pro Only)

MC: 1000A
MAX OV : 166,666666 mV
MAX cable DIA: 120mm,
(4,72 in)

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Y-cable

AC-YC

Y-cable for combining
two current
transformers (CT)
measuring on the same
phase. Measurements
will be summed up and
reported as one value.
Compatible with 50A and

CT-Extender
AC-EXT-4
(comes with 3x 50A CT)

Extension unit for
combining up to 4x 50A
transformers (CT)
measuring on the same
phase.
Measurements will be
summed up and reported
as one value.
Compatible with 50A CT
only

The length of a CT cable is 1.5 m (4.9 ft).
Notes:

• Current transformer types can mixed on a Smappee Pro (except for Rogowksi coil)

• Different current transformer (standard and Rogowski) types can be mixed on a Smappee

Pro. There are exceptions depending on the setup. See section "Special Cases - Rogowski
Coils" for more details.

Legend:

(* Pro Only) Can only be used with the Smappee PRO. Contact Smappee Sales if you consider using this item.
MC: maximum current
MAX OV: Maximum output voltage
MAX cable Ø: Maximum phase cable diameter

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Preparing the Internet Connection

Overview

Now you should choose the method to connect the Smappee to the internet. There are
three alternative connection methods available:

• Ethernet cable (recommended)

• external Wi-Fi USB module

• external 3G/4G internet USB dongle

This section will prepare the Smappee for connecting to the Internet at a later point
during the installation steps.

Important: You can only use the modules that are supplied by Smappee. Other
devices are not supported.

NO Hot-Plugging

All network cables and dongles need to be inserted or removed while the power is
OFF.

Ethernet cable (recommended)

The Smappee Pro monitor should be connected to the network by an RJ-45 Ethernet
cable.

The Ethernet cable should be connected to the Ethernet port of your monitor. When
using Ethernet, you should not connect a USB Wi-Fi or 4G dongle.

External Wi-Fi module (USB)

The external Wi-Fi module connects the Smappee Pro to a local
Wi-Fi network. It should be plugged in the USB port of the
Smappee.

If you experience problems with the Wi-Fi connectivity, please
consult the Wi-Fi checklist. You can find the checklist at
http://support.smappee.com. Search for "checklist".

External 3G/4G Dongle (USB)

The external 3G/4G dongle directly connects
your Smappee monitor to the internet
through an 3G/4G connection.

Smappee ships the dongle preconfigured
with a SIM card, as part of your data
subscription option.

Please note this device requires a stable 3G/4G network signal. Please check this
before buying this device.

Connect the cable or USB module

Once you have selected the connection method, please insert the selected cable or
module in the respective Smappee port, while the Smappee is still turned off.

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Initial Power-On of the Smappee Monitor

Introduction

Your Smappee Pro monitor is now nearly ready for the first power-on. Please complete
a number of checks, before you power-on the Smappee.

Important: The Smappee Pro is not yet completely installed and insulated.
Perform the actions of section "Mounting and Enclosing", on page 72, before
leaving the installation place.

Check Before First Power-On

Please do a final check:

ID

Check

More info

1.

Smappee is connected by a circuit breaker.

page 51

2.

The 8-pin connector block is correctly wired for both the main
power supply as well as the measuring wires.

page 52

3.

The current transformers are connected at your electrical
installation and to the inputs at the Smappee.

page 55

4.

The hardware for the network (Ethernet cable or USB dongle)
is connected to the Smappee.

page 58

5.

You understand that the Smappee Pro is not yet completely
installed and properly insulated. Do not leave the place of

installation before completing the installation.

page 72

Power On

Now use the circuit breaker to turn on the power.

Lights for Network Status

Smappee indicates the progress of the power-on and the network status by the light.

Light

Description

Blue Steady

The Smappee is powering on. Please wait for about 3 minutes.
Hint: The light may briefly go dark during that time.

Green Steady

The Smappee is connected to the local network and ready to be
installed by the App. The Smappee should show this color when
it is connected by Ethernet or a 3G/4G dongle.

Blue Flashing

The Smappee monitor is ready to be connected to the local
network and to be installed by the App. The Smappee should
show this color when it is connected by a Wi-Fi dongle.

If you see one of these colors, proceed to the next page of this manual.
If, however, Smappee shows a different color, please refer to section "Troubleshooting

Internet and Cloud Access" on page 62.
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Working with Multiple Sites

Overview

Large multi-site businesses may wish to work with multiple Smappee devices that are
installed on multiple locations.

Similarly, an installer may wish to install multiple Smappee devices at different sites of
different customers.

In addition, there may be multiple user accounts that need to get shared access to the
data.

This section explains how to use the app in these scenarios.

Important

If you install a new Smappee device in an environment with multiple sites or multiple
users, make sure that you are logged in with the correct user name. Also make sure,
that you have activated the correct service location.

Watch out! If you use the wrong user name or service location, you may corrupt
the new and the existing installations.

Understanding Service Locations

For understanding the multi-site installations, you need to understand the concept of
Service Location.

The Service Location represents the place that is measured by a Smappee. In most
cases, the Service Location is identical with the house or site that is connected to a
particular utility electricity meter.

Basic Principles

The multi-site, multi-user configurations follow these principles:

Measurements

• When measuring, a Smappee device is always connected to a single service
location.

• All measurements (consumption etc.) are linked to a particular service location.

User Access

• For viewing and modifying the data of a service location, you need to have a user
login (user name + password) with access rights to that service location.

• When you create a new service location (during installation) your user login
automatically has access to that service location.

• You may share the access rights of your service locations with other users.
They then have the same access rights as you have.

• A user may have access to multiple service locations.

Replace Hardware

• Consequently, when replacing a defect Smappee with a new device, the service
location remains the same. Thus, the new device gets connected to the same
service location. All previous and new measurements remain available at the
service location.

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Starting the Installation of a Replacement Device

In the special case that you want to install a new device to replace an (defective)
Smappee follow these steps.

1. Select

2. Smappee Pro

3. Select "Repeat installation"

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Troubleshooting Internet and Cloud Access

Introduction

This section provides help in case of problems during the connection step.
Note: The connection to the Internet and the Cloud needs to be fully functional before

you can continue the installation (i.e. configuring the Smappee for accurate
measurement).

Understanding the milestones

The connection to the Internet and Cloud has the following main milestones. Please
refer to them in case of problems.

Step

Milestone

Success Indicator

1.

Connect to Wi-Fi network (if applicable) and/or local
network.

Green steady light

2.

Smappee contacts the Smappee cloud.

-

3.

The App and the Smappee monitor "meet" in the cloud
and connect to each other.

App shows screen
with "jumping"
Smappee logo

4.

The Smappee monitor starts measuring the power
signals (even if the configuration is not yet correct). It
is important that at least one current transformer is
connected.

-

5.

The App receives real-time measurements from the
monitor and displays them in the main screen.
Note: The actual values are not yet necessarily
correct.

Some values in the
App main screen,
like "1 W"

Issues with Local Network (Ethernet or Wi-Fi)

If your Smappee Pro is connected by Ethernet or Wi-Fi make sure that the site system
administrator is aware of the installation. They may need to change settings in the
network and firewalls.

Hint: Experience shows that you should contact the IT responsible of the installation
site long before the installation date.

Wi-Fi Checklist

If you experience problems with the Wi-Fi connectivity, please consult the Wi-Fi
checklist. You can find the checklist at http://support.smappee.com. Search for
"checklist".

https://support.smappee.com/hc/en-us/articles/201618739-Wi-Fi-checklist

Remember: The dongle needs to be inserted BEFORE you power-on the Smappee Pro.

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Colors of the Smappee Light

The table below provides an overview over all colors that may be shown during the
installation.

Color

Description

Green Breathing

All good. The monitor is working correctly. You can continue
the next steps for installation and configuration.

Blue Steady

The monitor is starting up. This may take up to 3 minutes.
The light may briefly go dark during that time.

Green Steady

Network connectivity successful, but Smappee not yet
connected to a user account.

• Ethernet: Connected to the local network.

• Wi-Fi: Connected to the Wi-Fi and the local network

(i.e. the Wi-Fi password is correct)

• 4G dongle: Connected to the 4G network.

Blue Flashing

The monitor is ready to be connected to the local Wi-Fi
network and to be installed on the App.

Red Steady

The monitor is missing connectivity with internet during
startup. Connection issue.

Red Flashing

The monitor had a previous working internet connection but
has now lost connectivity to the internet.

Orange Steady

The Wi-Fi hotspot access point has been activated, in order
to allow the Smappee to receive a new Wi-Fi password.

Orange Flashing

Smappee is trying to open an Wi-Fi hotspot access point.
Please wait a few seconds. The light will turn Orange Steady
in a few moments.

Colors of 4G dongle

If your Smappee Pro is connected by 4G dongle, please check the colors of the dongle.

Color

Description

Any steady
(Blue, Green, Cyan)

Successfully connected. The dongle is successfully
connected to the cellular network.

Any slow blinking
(Blue, Green, Cyan)

The dongle is registering with a cellular network.

Green fast blinking
(1 per second)

Stick is powered on. No connection.

Remember: The dongle needs to be inserted BEFORE you power-on the Smappee Pro.

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Configure the Current Transformers

Overview

The current transformers of your Smappee need to be carefully configured in order to
get correct measurements.

The following sections explain:

• what configuration settings you need to configure

• where you can modify the configuration

Configuration Settings for

Each current transformer has a number of settings that need to be configured. These
include the name of channel, the electrical phase, and other electrical parameters.

A correct configuration is essential for correct measurements.

For a detailed explanation of these settings, please see section "Error! Reference
source not found.", on page Error! Bookmark not defined..

Where to Modify the Configuration

There are three locations where the configuration can be changed

1. in the App, during the first installation

2. in the App, any time after the installation

3. in the Expert Portal website

For simple and straightforward installations, you may use the method 1.

For more complex installation, you may need the method 2 or 3. Please see section
"Error! Reference source not found.", on page Error! Bookmark not defined., for
more information about how to use these methods.

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Configure the Smappee in the Expert Portal

Overview

In the Expert Portal, you can diagnose and configure the electrical parameters of the
individual Current Transformers.

Expert Portal for Advanced Users

The expert portal is intended to be used by advanced users. We recommend not to
change any setting in the expert mode unless you know what you are doing.

Before you can Start

Your smartphone or tablet must be connected to the same local network ("subnet") as
the Smappee Pro.

Before you can connect, at least one Current Transformer needs to be connected to the
Smappee Pro.

Connecting to the Expert Portal

The Expert Portal is a web page that is accessible in the local network at the local IP
address of the Smappee.
Example:

http://192.168.0.1/smappee.html

You can open the Export Portal through your App. Please follow the instructions below:

• Go to the main menu of your App Settings

• Energy

• Select the serial number of your monitor

• Note the link (incl. the local IP address)

• Open the link in a web browser. You will see the login page of the Expert Portal.

Login to the Expert Portal

You can now log-in to the expert portal with the admin password.

•

• In the logon field on the right, please log-in with the

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Understanding the Menu Items

Please find below a brief explanation of the menus on the left side of the Expert portal.
For more information please refer to the page mentioned on the right.

Menu Item

Description

More
Details

Configuration

View and change the main electrical
parameters and settings.

page 67

Channel Configuration

Detailed configuration of the nine inputs of the
Current Transformers.

page

Error!

Bookmark

not

defined.

System Info

View various settings of the monitor such as
Wi-fi connection, the signal strength, serial
number, etc.

-

Advanced

Advanced settings and operations.

-

Networking

Network connection settings.

-

Data Log

Log of instantaneous values.

-

Home Control

Not used in the Smappee Pro.

-

Configuration menu

In the Configuration menu, select the type of electrical network.

In most cases, "Star" is the correct selection:

• three phase networks with neutral ("Star")

• US Split Phase (180°, 110 V)

Only in the rare case of three-phase networks WITHOUT neutral, you need to select
"Delta".

Channel Configuration menu

The menu item "Channel configuration" allows you to configure the Current
Transformers.

For details, please refer to the previous section "Error! Reference source not
found. " on page Error! Bookmark not defined..

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Diagnose the Smappee in the Expert Portal

Overview

In case of complex installation or incorrect measurements, the Expert Portal provides
real-time information about specific electrical parameters of the measurements. This
information can be used to verify the installation and diagnose problems.

All information can be found in the Configuration menu. It shows three blocks of
information:

• Voltage display per phase

• Real-Time Measurements

• Connected Current Transformers

Voltage Display per Phase

This block displays the voltage that is measured at each phase input. For
details, see section "Connecting the Voltage Measurement Wires" on page

52.
Important: The voltage values should be approximately the same for each

phase.

Real-Time Measurements

This block displays the real-time measurements and electrical parameters for each
input.

The next paragraph explains these parameters in more detail.

Details for Parameters

The following table explains the parameters of the Real-Time Data.

Parameter

Explanation

Info

Input on the Smappee.

Channel

Measured channel. In Smappee Pro, this is identical to the
Info column.

Current

Current measured on that CT (Ampere).

Active power

Active Power (Watt).

Reactive power

Reactive Power (var).

Cos phi

Power Factor. Note: A " of less than 60% is visually
emphasized by yellow highlighting.

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Connected Current Transformers

This block shows on which inputs there is a Current Transformers connected. It helps
to detect bad connections.

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Special Cases - Rogowski Coils

Overview

The Rogowski coils can only be used with the Smappee Pro. In addition, their use
depends on technical details of your installation. Contact Smappee Sales if you
consider using Rogowski Coils.

They are connected the same way as normal . Attach the Rogowski coil around the
cable and plug it into the Smappee Pro monitor.

If possible, Rogowski coils and other types of current transformers should not be
combined on the same unit of a Smappee Pro.

If you still wish to combine various types, please be aware of limitations regarding the
configuration options.

Allowed combinations

The use of Rogowski coils limits the number of allowed configuration options in the
Smappee. If an invalid setup is used, the measurements will be inaccurate.

Overview

Rogowski

Standard

CT

Standard

CT

Standard

CT

NILM ON

NILM OFF

Consumption

(Grid)

Production

(Grid)

No

No

Consumption

(Grid)

Production

(Off Grid)

Yes

Yes

Consumption

(Grid)

Production

(Off Grid)

Submeter

No

Yes

Consumption

(Grid)

Production

(Off Grid)

Production

(Off Grid)

Yes

Yes

Consumption

(Grid)

Production

(Off Grid)

Consumption

(Off Grid)

Yes

Yes

Consumption

(Grid)

Production

(Off Grid)

Consumption

(Off Grid)

Submeter

No

Yes

Consumption

(Grid)

Submeter

No

Yes

Consumption

(Grid)

Consumption

(Off Grid)

Yes

Yes

Consumption

(Grid)

Consumption

(Off Grid)

Submeter

No

Yes

Consumption

(Grid)

Consumption

(Off Grid)

Production

(Off Grid)

Yes

Yes

Consumption

(Grid)

Consumption

(Off Grid)

Consumption

(Off Grid)

Yes

Yes

Consumption

(Grid)

Consumption

(Off Grid)

Consumption

(Off Grid)

Submeter

No

Yes

Legend:

Yes

Valid setup

No

Invalid setup

For questions about other combinations, please consult the technical support of
Smappee at [email protected].

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Checklist for Correct Configuration

Overview

Once you reached this step, the installation is nearly complete. Before you finish work
you should carefully check the correctness of the configuration steps and of the actual
measurement values.

You need to verify that the measurements are correct. Do that before you finish
the installation.

Please perform three checks:

1. Quick Check

2. Checklist for Electrical Parameters

3. Checklist for Total Measurements

Quick Check

At this stage, the installation should meet the following criteria:

Check

Description

Details on

1.

The Smappee has been correctly powered on, according to the
instructions and checks.

page 59

2.

The Smappee is connected to the Internet and the Smappee
cloud. This is indicated by a BREATHING GREEN light.

page Error!

Bookmark

not defined.

3.

You see (some) real-time power values in the Bubbles of the App
or the Dashboard.

page Error!

Bookmark

not defined.

4.

You have configured the individual , either in the App or in
the Expert Portal.

page 64

5.

Your customer or central administration may require a particular
naming convention of the service location, you have assigned the
correct name to the service location.

page 60

6.

Your customer or central administration may require the sharing
of the created service location with a central user account. Make
sure you have done so.

page 60

Checklist for Electrical Parameters

In the menu item Configuration, please check the following parameters.

Check

Description

1.

The Star-Delta parameter in the "Configuration menu" panel should match the
electrical installation.

2.

The three voltage values should be approximately the same for each phase.

3.

The current measurement value of each CT should show plausible values.

4.

The Cos fi should be above 80%.
This check should be done during periods of high consumption.

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Checklist for Total Measurements

Please view the real-time measurements in the Bubble-screen of the App or the
Dashboard. Run the following checks:

Check

Description

1.

The total consumption-bubble (grey) should display plausible values.
Compare the results with the main utility meter.

2.

The total production bubble (green) should display plausible values.
Compare the results with the solar inverter or batteries.

3.

When appliances are turned on or off, the consumption-bubble should
change accordingly.

4.

When appliances in the sub-meter circuits are turned on or off, the
consumption-bubble should change accordingly. (Make sure it does not
display the double power value).

5.

When appliances in the sub-meter circuits turn on or off, the correct name
should be displayed in the App.

6.

Perform the checks above for appliances on all three phases.

Troubleshooting

If the checks above show unexpected results, please verify the following installation
steps:

Chec
k

Description

See

1.

The wiring of the green 8-pin connector.

page 52

2.

The installation of the Current Transformers.

page 55

3.

The correct configuration in the "Configuration" menu.

page 67

4.

The correct configuration in the "Channel Configuration"
menu.

page Error!

Bookmark

not defined.

Once all checks are successfully completed, you may finish up the installation work.
Please see the next page for the final steps.

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Mounting and Enclosing

Overview

Now that the voltage measure terminal and the CT cables have been installed and
connected according to local electrical regulations, you can now finish up the physical
installation.

Important: The installer is responsible to ensure proper insulation of all wires.
Wires can be routed via the breakout area in the cover cap!

Mounting

If you have found a suitable location to mount the Smappee Pro
monitor to the wall, please remove the cover caps on each side
of the Smappee Pro monitor.

You will see the mounting holes provided on each side to
facilitate mounting your monitor to the wall.

Cover

Mount the cover cap on the Smappee Pro to cover all electrical connections.

If you used a voltage-rated multicore cable, you can also you an internal wire strap to
fix the cable under the covering cap.

Optionally you can use a strap or a lead seal to seal the cover cap in order to avoid any
contact with the wires.

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Final Remarks

Gain insights

You have now successfully completed the installation. You can now gain more and
more insight in the energy consumption and production of the premises.

Support During Installation

In case of problems during performing an installation, please read this user manual
carefully. If this does not resolve the problem, you should contact the Smappee
Support team.

Non-Urgent support
Please send an email to [email protected].

Urgent Support
For Smappee Partners we offer a hotline specifically for installation support while the
partner is on the premises:
[phone] (Europe) or [phone] (US).
This service is available during business hours (Central European Time), 6AM -11PM
(Eastern Time) and 6AM - 8AM (Pacific Time).

Training

Smappee offers various training courses for installers. These can be done by video
conference or in the Smappee offices.

Feedback

We always strive to improve our products and simplify the installation. We are happy to
hear your feedback.
[email protected]

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Appendix

Sample Configuration Table (3-Phase Star Config)

Input

Description

Phase

Breaker
rating

CT Type

Connection type

1

Main Service

1

20A

50

Grid

2

Main Service

2

20A

50

Grid

3

Main Service

3

20A

50

Grid

4

Solar

2

15A

50

Solar/Production

5

HVAC

1

15A

50

Submeter

6

Home Battery

3

15A

50

Solar/Production

7

Lights Main Floor

2

15A

50

Submeter

8

Plugs Workshop

3

15A

50

Submeter

9

Pool Pump

3

20A

50

Submeter

Configuration Table Template

Input

Description

Phase

Breaker
rating

CT Type

Connection type

1 2 3 4 5 6 7 8 9