1. PROBLEM: Flushometer does not function (no flush).
CAUSE: Control Stop or main supply valve is closed.
SOLUTION: Open Control Stop or main supply valve.
CAUSE: Handle Assembly is damaged.
SOLUTION: Replace B-73-A Handle or repair with B-51-A Handle Repair
Kit.
CAUSE: Relief Valve is damaged.
SOLUTION: Replace Relief Valve.
2. PROBLEM: Handle leaks.
CAUSE: Handle Seal or Handle Assembly is damaged.
SOLUTION: Replace B-73-A Handle or repair with B-51-A Handle Repair
Kit.
3. PROBLEM: Water splashes from fixture.
CAUSE: Control Stop is open wider than necessary.
SOLUTION: Adjust Control Stop for desired delivery of water volume.
CAUSE: Water Saver/Conventional Diaphragm Assembly is installed on
Low Consumption fixture or Closet Diaphragm Assembly is
installed on Urinal fixture.
SOLUTION: Determine the required flush volume (see label on valve or
markings on fixture). Replace Diaphragm Assembly or Relief
Valve for appropriate flush volume of fixture.
4. PROBLEM: Volume of water is insufficient to adequately siphon fixture.
CAUSE: Control Stop is not open wide enough.
SOLUTION: Adjust Control Stop for desired delivery of water volume.
CAUSE: Diaphragm Assembly is damaged.
SOLUTION: Replace Diaphragm Assembly.
CAUSE: Low Consumption Diaphragm Assembly is installed on Water
Saver/Conventional fixture or Urinal Diaphragm Assembly is
installed on Closet fixture.
SOLUTION: Determine the required flush volume (see label on valve or
markings on fixture). Replace Diaphragm Assembly or Relief
Valve for appropriate flush volume of fixture.
CAUSE: Inadequate water volume or pressure is available from supply.
SOLUTION: Increase flow rate or pressure to the valve. If gauges are not
available to measure supply pressure/volume, remove Relief
Valve from Diaphragm Assembly and open the Control Stop.
If the fixture siphons: Additional water volume is required.
Install higher flushing volume Relief Valve or Diaphragm
Assembly or cut Flow Ring from Guide.
If the fixture DOES NOT siphon (or a Low Consumption flush is
required): Additional steps must be taken to increase the water
pressure and/or volume at the water supply. Contact fixture
manufacturer for minimum supply requirements of fixture.
5. PROBLEM: Flushometer valve closes immediately (short flush).
CAUSE: Worn or damaged Diaphragm Assembly.
SOLUTION: Replace Diaphragm Assembly.
CAUSE: Handle Assembly is damaged.
SOLUTION: Replace B-73-A Handle or repair with B-51-A Handle Repair Kit.
CAUSE: Low Consumption Diaphragm Assembly is installed on Water
Saver/Conventional fixture or Urinal Diaphragm Assembly is
installed on Closet fixture.
SOLUTION: Determine the required flush volume (see label on valve or
markings on fixture). Replace Diaphragm Assembly or Relief
Valve for appropriate flush volume of fixture.
6. PROBLEM: Length of flush is too long (long flush) or fails to shut off.
CAUSE: Bypass hole (upper filter ring) of Diaphragm Assembly is dirty.
SOLUTION: Remove the Diaphragm Assembly. Disassemble the filter rings
from the Diaphragm, wash under running water, and
reassemble. Replace as necessary.
CAUSE: Relief Valve or Diaphragm Assembly is damaged.
SOLUTION: Replace Relief Valve or Diaphragm Assembly.
CAUSE: Water Saver/Conventional Diaphragm Assembly is installed on
Low Consumption fixture or Closet Diaphragm Assembly is
installed on Urinal fixture.
SOLUTION: Determine the required flush volume (see label on valve or
markings on fixture). Replace Diaphragm Assembly or Relief
Valve for appropriate flush volume of fixture.
CAUSE: Inside Cover is damaged.
SOLUTION: Install new A-71 Inside Cover.
CAUSE: Line water pressure dropped and is insufficient to close valve.
SOLUTION: Close the Control Stop until pressure is restored.
CAUSE: Relief Valve is not seated properly.
SOLUTION: Disassemble Diaphragm components (Relief Valve, Filter
Rings, and Diaphragm unit), wash under running water, and
reassemble. Replace as necessary.
7. PROBLEM: Chattering noise is heard during flush.
CAUSE: Inside Cover is damaged.
SOLUTION: Install new A-71 Inside Cover.
CAUSE: Relief Valve or Diaphragm Assembly is damaged.
SOLUTION: Replace Relief Valve or Diaphragm Assembly.
COVER
BODY
HANDLE COUPLING
HANDLE ASSEMBLY
FLUSH CONNECTION
(VACUUM BREAKER)
SPUD COUPLING
STOP COUPLING
CONTROL STOP
SUPPLY FLANGE
TAILPIECE
OUTLET COUPLING
SPUD FLANGE
Troubleshooting Guide
ATTENTION INSTALLERS: With the exception of the Control Stop inlet, DO NOT USE pipe sealant or plumbing grease on any valve component or coupling! To protect the
chrome or special finish of Sloan Flushometers, DO NOT USE toothed tools to install or service these valves. Use our Sloan A-50 “Super-Wrench™” or other smoothjawed wrench to secure couplings. Regulations for Low Consumption fixtures (1.6 gpf/6.0 Lpf closets and 1.0 gpf/3.8 Lpf urinals) prohibit use of higher flush volumes.
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Care and Cleaning Instructions
DO NOT USE abrasive or chemical cleaners to clean Flushometers that may dull the luster
and attack the chrome or decorative finish. Use ONLY soap and water, then wipe dry with a
clean towel or cloth. When cleaning the bathroom tile, protect the Flushometer from any
splattering of cleaner. Acids and cleaning fluids can discolor or remove chrome plating.
If further assistance is required, please contact Sloan Valve Company Installation Engineering Department at
1-888-SLOAN-14
(1-888-756-2614)
.
LIMITED WARRANTY
Sloan Valve Company warrants its Flushometer Products to be made of first class materials, free from defects
of material or workmanship under normal use and to perform the ser vice for which they are intended in a
thoroughly reliable and efficient manner when properly installed and serviced for a period of 3 years (1 year for
special finishes) from date of purchase. During this period, Sloan Valve Company will, at its option, repair or
replace any part or par ts which prove to be thus defective if returned to Sloan Valve Company, at customer’s
cost, and this shall be the sole remedy available under this warranty. No claims will be allowed for labor,
transportation or other incidental costs. This warranty extends only to those persons or organizations who
purchase Sloan Valve Company’s products directly from Sloan Valve Company for purpose of resale.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN NO EVENT
IS SLOAN VALVE COMPANY RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY MEASURE
WHATSOEVER.
NOTE: In January 1998, the Royal Diaphragm design was upgraded to a
preassembled unit with two (2) plastic filtering rings attached to the rubber
diaphragm (one on top and one on bottom). If the Flushometer you are servicing
has our older, segmented diaphragm with brass bypass hole, refer to our Regal
Maintenance Guide (0816185) for additional troubleshooting information.
The information contained in this document is subject to change without notice.
Copyright © 2003 SLOAN VALVE COMPANY Printed in the U.S.A. Made in the U.S.A. Royal M.G. — Rev. 4a (04/03) Code No. 0816186