SleepScore Max User Manual

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The World’s Most Advanced Sleep Improvement System

Please read this user manual carefully. It will guide you through the

initial setup of SleepScore Max, including how to pair the device with

your iPhone®, Android™ or tablet, as well as oer details on key

features of the app.

Sleep deprivation is an alarming epidemic. Research suggests we’re

in the midst of a global crisis, and the Centers for Disease Control

and Prevention (CDC) has labeled it a public health problem. Yet few

people truly understand the immense impact sleep can have on their

daily lives and long-term health.

We understand sleep deeply. By purchasing SleepScore Max, you’ve

taken the ﬁrst step towards enhancing the quality of your sleep and,

as a result, your life. This revolutionary sleep improvement system

is powered by SleepScore by ResMed technology, the most advanced

at-home sleep sensor. The device leverages a combination of bio-

motion, respiratory, light and temperature sensors to track the quality

and quantity of each sleep stage. With over a decade of development

by ResMed and millions of nights of data collected to hone the

precision of our sleep tracking technology. It has been tested against

Polysomnography (PSG), the gold standard of sleep labs, validated

in clinical research and published in more than 10 scientiﬁc papers

executed by scientists around the world. It is truly the most accurate

sleep tracker available outside of a lab.

*See Disclaimer.

www.sleepscore.com

Its advanced analytics tap into a global data network to provide

you with meaningful scores and science-based insights.

This ultra-personalized, actionable advice* can help you enhance

your sleep quality.

SleepScore Labs, the preeminent sleep health company, developed

SleepScore Max. Our team of passionate experts is committed to

helping you sleep and feel better while advancing the science of

sleep health.

Table of Contents

What’s Included 6

Downloading the App 8

App Setup 9

How to Set Up Your SleepScore Max 10

Pairing Your SleepScore Max 12

LED Indicator 14

Sleep Basics 16

App Features 18

Positioning Your SleepScore Max 22

Tracking Your First Sleep 24

Product Information 29

Warranty 35

Disclaimer 38

What’s Included

SleepScore Max is not a medical device, and our system does

not provide medical advice. It is designed to help you improve

your sleep habits through biofeedback and ultra-personalized

coaching. If you have concerns that sleep issues are aecting your

health, you should consult a healthcare professional immediately.

NOTE

USB Cable

Max

Power Supply Unit

The Device

SleepScore Max is the engine that captures sleep and bedroom

environmental data. It uses highly accurate, patented sensor

technology by ResMed to monitor your breathing and body movement.

In addition, it measures ambient light and temperature levels in

your bedroom.

The front of the device features a small LED light, which indicates

whether or not it is connected. The back of the device includes a

USB-Micro B socket for the power cable.

The USB Power Cable

The power cable connects SleepScore Max to the power supply unit.

The Power Supply Unit

The power supply unit is a certiﬁed AC-DC adaptor and features a USB

outlet to power your SleepScore Max. It must only be powered via the

power supply unit provided and not through any other USB outlet, such

as those on a laptop or docking station. The power supply unit should

not be used to charge an iPad® or iPad mini™.

Only use the USB power cable and power supply unit

supplied with your SleepScore Max. This cable should not

be used to power any other equipment.

WARNING

Downloading the App

Download the SleepScore Max app from the App Store or Google

Play™. Simply search for “SleepScore Max” or follow the link from our

website at www.sleepscore.com. You’ll also ﬁnd a list of compatible

Smartphones there.

Before you follow these set-up instructions, please ensure that

both the Bluetooth and Wi-Fi are enabled on your Smartphone.

Do not power up your SleepScore Max until instructed to do so.

IMPORTANT

App Setup

Tour

Once you’ve downloaded the app, we

recommend you take the tour to better

understand SleepScore Max and how it can

help improve your sleep. You can access it

at any time through the Settings menu.

Actual layout of screens may

vary depending on your operating

system.

Follow the on-screen instructions to register your details and accept all the necessary terms, conditions and notiﬁcations.

SleepScore Max will communicate with

your compatible Smartphone via Bluetooth.

The app will guide you through connecting

the two.

Setup

NOTE

How to Set Up Your SleepScore Max

Insert the power cable into the USB-Micro B socket in

the back of SleepScore Max. Connect the other end of

the USB power cable into the USB outlet in the power

supply unit. Plug the power supply unit into the power

outlet in the wall.

Connect

Position SleepScore Max on your nightstand at an

arm’s length away, with the front facing your chest.

The bottom of the device should be above the height

of the mattress. This ensures the SleepScore Max unit

will capture your breathing rate correctly.

Position

SleepScore Max communicates to your compatible

Smartphone or tablet via Bluetooth. The app will guide

you through connecting the two.

In the app, on the Home screen, tap.

Pair

Track

Charge your Smartphone or tablet overnight while using

SleepScore Max.

TIP

Pairing Your SleepScore Max

Connecting with Bluetooth

SleepScore Max communicates to your compatible Smartphone or

tablet via Bluetooth. After taking the app tour, the app will guide you

through connecting the two.

Ensure that Bluetooth is switched

on and that SleepScore Max is

powered up.

Tap the “Start” icon.

You will see the message “Device

Successfully Paired”.

Select “SleepScore Max” on your

available Bluetooth device screen.

About Bluetooth and SleepScore Max

We recommend that you keep your Smartphone in your room once

you’ve started sleep tracking to maintain the Bluetooth connection. If

the Bluetooth connection is interrupted, SleepScore Max will continue

to track your sleep. However, it will require reconnection to transfer

data to the Smartphone.

Multiple users can use a single SleepScore Max (i.e., paired with

dierent Smartphones), but the device can only track one person at

a time.

Two SleepScore Max units cannot be used in the same room at the

same time, as this will disrupt performance.

If your phone is in Airplane or Flight Mode,

the Bluetooth function will be disabled.

NOTE

ACTION TO TAKE

Pair your SleepScore

Max with your

Smartphone.

ACTION TO TAKE

Tap the “Sleep” icon

to start the pre-sleep

monitoring process.

Flashing Red

Steady Green

LED Indicator

MEANING

Your SleepScore Max

has not yet been paired

for the ﬁrst time.

MEANING

SleepScore Max is

connected and ready

to monitor sleep.

ACTION TO TAKE

Go to sleep.

ACTION TO TAKE

Initiate Bluetooth

connection to

Smartphone.

ACTION TO TAKE

Follow upgrade

instructions provided in

app. Do not unplug unit.

Flashing Green, Fades Out

Steady Red Light

Steady Yellow Light

MEANING

SleepScore Max is in

sleep monitoring mode.

MEANING

Bluetooth is not

connected or

Smartphone is

out of range.

MEANING

Firmware upgrade

taking place.

Sleep Stages

Your sleep is divided into various stages: light, deep, and REM (Rapid

Eye Movement). A healthy combination of the three ensures a more

restful and restorative sleep.

Light sleep takes up the majority of your sleep time and is important

for the development of muscle memory. During this stage, your

breathing becomes more regular and shallow as you transition into

deep sleep.

During deep sleep, many physical functions slow down, which is

necessary to revitalize both the body and immune system. During this

stage, your breathing rate is slowest and the most regular.

Rapid Eye Movement or REM is the period of sleep in which you

dream the most. Eye movements are rapid and random, memories are

stored and the brain is regenerated. During this stage, your breathing

becomes more irregular as you process your dreams and your mind

recharges.

Sleep Basics

Understanding the language of SleepScore Max

Sleep Score by ResMed

Each morning when you wake, the SleepScore Max app will deliver a

personalized SleepScore between 0 and 100. It is calculated with six

deﬁned parameters, including:

1. Total sleep Duration

2. Light sleep

3. Deep sleep

4. REM sleep

5. Awakenings throughout the night

6. Time to fall asleep

These variables are then measured against known sleep averages for

your age and gender, which have been established by well-published

research, expert advisors and by analyzing more than two million

nights of sleep.

Continued use of SleepScore Max should help (depending on your

health status, sleep environment, and adherence to guidance) you

improve this score.

SleepScore Max App Features

Getting started with SleepScore Max

Your Sleep Guide

After four years of analyzing more than two million nights of objective

sleep data, behavioral psychologists and leading sleep physicians

helped develop SleepScore Max. The sophisticated analysis tool

inside the device combines your sleep, daily activity and bedroom

environmental data to curate personalized, actionable insights.

They may be presented in the form of small daily changes, or larger

steps you can take over a period of several days. SleepScore Max

may also recommend various products and services that may help

you improve your sleep based in part on information we learn about

you as you utilize our product. While utilization of our product will

automatically trigger ongoing recommendations regarding sleep

improvement products and services that cannot be terminated unless

you discontinue using our product, you may terminate and opt out

of sharing your sleep or other information with us by contacting

customer services at support@sleepscorelabs.com.

Smart Alarm

Awakening during a period of light sleep likely means you’ll feel more

refreshed than if you’re woken from a period of deep sleep.

Simply choose a time window of up to 30 minutes and SleepScore

Max will gently wake you from a light sleep stage. If you do not enter

light sleep during this window, the Smart Alarm will instead sound at

the end of it.

Make sure the mute function is not enabled to allow this feature

towork.

Goals

The goal feature allows you to understand your sleep, assess your

motivation, and set objectives so you can actively track your progress

and improve your sleep habits.

Sleep History

Access detailed history of your personal sleep metrics, with detailed trends, charts, and correlations to other data (e.g., caeine intake, exercise habits, etc.).

Sleep Chart (Hypnogram)

The hypnogram illustrates the four sleep stages that make up your night’s sleep. It also highlights when your sleep pattern may have been disturbed due to environmental variables such as a sudden change in background noise, temperature, or light. It even indicates your absence by displaying a gap on the chart.

Sleep Report for Doctor*

If you’re experiencing ongoing sleep issues, SleepScore Max will automatically oer a downloadable report to take to a healthcare professional for medical advice and guidance. You can also access and download the report through the SleepScore website.

*The Sleep Report for Doctor is a report from the SleepScore Max that you can

share with your healthcare professional. SleepScore Max is not a medical

device subject to FDA oversight, is not prescribed by a doctor, and does not

provide medical advice or guaranty improved sleep.

Positioning your SleepScore Max

To position SleepScore Max correctly, simply place it on the nightstand

nearest you as follows.

Height

Make sure that the bottom of the device is slightly higher than the top of your mattress. If your nightstand is lower than your bed, place the device on top of books or similar objects to achieve optimum height.

Direction

SleepScore Max should be angled so that it’s facing your chest. The logo should be pointing towards you. The device is designed to work irrespective of your sleeping position.

Distance

SleepScore Max should be about an arm’s length away from you when

you’re lying in bed. If there are two people in the bed, SleepScore Max

will monitor the closest person only.

Obstacles

SleepScore Max uses technology that can detect your breathing rate even through your warmest winter comforter. Avoid placing any item on the nightstand between you and the device (e.g., a glass of water, mobile device, etc.). This may adversely aect performance.

Tracking Your First Sleep

Once your SleepScore Max is set up and correctly positioned, you’reready to start monitoring your sleep.

Start Tracking

Select “Sleep” on the Sleep screen to start monitoring.

Wake Up

In the morning, hold the “Wake Up” button on

your Smartphone screen to stop tracking and

view your SleepScore and related summary.

Select Sleep

Tap the “Sleep” icon on the Homescreen.

How We Use the Information

Unless otherwise speciﬁed herein, SleepScore Labs reserves the right

to compile, save, use within the scope of our activities, and analyze

any and all data about you (contact and personal data, sensitive

personally identiﬁable information such as your sleep data, use

history, outcomes data from the SLEEPSCORE MAX Products, etc.)

that we collect from you through the Service. We use the personally

identiﬁable information about you that you provide to us for purposes

such as delivering the Service to you including providing sleep

reports and analyses, responding to your requests for information or

materials, contacting you, conducting analyses such as surveys and

market research, processing and completing orders, processing your

payment, administering your account, enhancing existing or developing

new products and services, and administering and developing our

business relationship with you or the company you represent. We

also use your personally identiﬁable information to communicate

with you, for example, to provide you with communications and

content as part of the Service and for administrative communications

regarding your account, newsletters, press releases, or information

or advertisements relating to products, oers, or programs that may

be of interest to you, including but not limited to communications, via

email or text, regarding your use of the SLEEPSCORE MAX Products.

By submitting data, including personally identiﬁable information and

information collected on an on-going basis about your sleep habits

and environment, to us, you (or your legal representatives on your

behalf) consent to these uses by SleepScore Labs and this cannot be

terminated or opted out of absent discontinuation of using our product.

We will send email, text or electronic messages to you only if you have

registered to request information from us or otherwise have agreed to

receive such messages from us by providing your electronic contact

information to us.

To opt out of sharing this information with us, please contact customer

service at support@sleepscorelabs.com.

What means are at your disposal to keep control of your personal data?

We believe that you should always have the means to protect

your privacy when you use our products. We consider that we

should support you and protect your privacy as fully as possible by

guaranteeing you the following rights:

Right to object to your data being processed

You may for legitimate reasons object to your personal data being

processed by contacting our customer service department. However,

be aware that this action might limit the scope of products and

services.

Right to protect your data

SleepScore Labs uses various methods to safeguard your data.

First, you need to have a password-protected account to access

your data.

The settings app also shows what permissions you have provided

access to. You can restrict this at any time. However, be aware that

this action might limit the scope of products and services.

Right to delete your account

SleepScore Labs will give you the right to remove your data that

personally identiﬁes you. You can delete your account and data

by contacting customer service at support@sleepscorelabs.com.

Please note that once data is deleted that this cannot be undone.

Some of your data may remain in our back up servers.

For how long do we retain your personal data?

Apart from where the law stipulates a speciﬁc period, we retain

your personal data for a period not exceeding the period required

for the purposes for which it was collected and processed. We

therefore retain your personal data attached to your account until

the account deletion.

Product Information

WARNINGS

• The SleepScore device has not been evaluated or approved

by the FDA. The device and related guidance are not

intended to replace necessary healthcare treatment or,

when indicated, a more formal and medically supervised

sleep study.

• Read the instructions before using SleepScore Max.

• Only the certiﬁed AC-DC adaptor provided should be used to

power SleepScore Max. The condition of the power supply

should be periodically checked. Do not use if the power

supply is damaged or the cables are frayed.

• Keep out of reach of children.

• Ensure the power cable does not pose a tripping or

strangling risk.

• Avoid contact with corrosive materials.

• Avoid contact with alcohol-based liquids, sprays or wipes.

• To avoid the risk of ﬁre, do not use in the presence of

ﬂammable gasses or vapors.

CAUTIONS

• Do not use outside the speciﬁed operating conditions.

• To avoid mechanical or electrical damage, do not drop

the unit.

• Placing objects between SleepScore Max and the user may

impair its performance.

• Using objects with moving parts, such as an electric fan, in

the vicinity of SleepScore Max may impair its performance.

• In the event of a power failure, SleepScore Max will

not operate.

Explanation of symbols

Follow instructions for use

Follow local laws and recycling plans regarding disposal or recycling of components and packaging

Cleaning/Maintenance

• SleepScore Max should only be cleaned with a damp cloth.

• Do not immerse SleepScore Max or AC-DC adapter (power

supply unit) in water.

• Do not use furniture polish, solvent sprays or alcohol-based

liquids, sprays or wipes.

• There are no serviceable parts. No maintenance is required.

Opening the unit will void the warranty.

DC Power Input Only

Specifications

Power supply:

Input:

Output:

Type:

Current consumption (Max):

Sensors:

Weight (Max only):

Dimensions:

Materials:

Bluetooth:

Operating Conditions:

Storage/Transport Conditions:

FCC:

100-240VAC, 50/60Hz,0.15A

5VDC, 1A

USB-Micro B

100mA (5V input)

SleepScore By ResMed™ Sleep

sensor, Temperature Sensor,

Light Sensor

0.55 pound (250g)

Height: 150mm, Width: 100mm,

Depth: 55mm

Front cover: Fabric, Stand: Plastic,

Back: Plastic, Base Front cover:

Plastic

Bluetooth 4.0

41°F to 95°F (+5°C – +35 °C) and

30% – 85% Relative Humidity

-13°F to 140°F (-25°C – +60°C)

and 30% – 85% Relative Humidity

FCC ID: YAKBM14

FCC ID: QDQBT121

List of Compatible Devices and Operating Systems

• Apple Smartphones - iPhone 6 and above

• Apple operating systems – iOS 10 and above

• Android operating systems - 6.0 and above

Specifications (cont.)

IC:

Product Model Number:

Origins:

IC ID: 11415A-BM14

IC ID: 5123A-BGTBT121

52006

Manufactured in China

The Power Supply Unit is not recommended

for charging an iPad or iPad mini.

NOTE

For complete list of supported devices please visit www.sleepscore.com

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Innovation, Science and Economic Development Canada ICES-003 Compliance Label:

CAN ICES-3 (B)/NMB-3(B)

Nemko Certiﬁed:

Standards Applied -

IEC 60950-1

EN 60950-1

UL 60950-1

CAN/CSA-C22.2 No.60950-1

FCC Title 47 CFR, Part 15 Class B

ICES-003

FCC Compliance Statement

SleepScore Max logo is a trademark of SleepScore Labs.

Android is a trademark of Google Inc.

Bluetooth® word mark and logos are the registered trademarks of

Bluetooth SIG.

iPhone, iPad and iPod are registered trademarks of Apple Inc. iPad

Mini is a trademark of Apple Inc. The App Store is a service mark of

Apple Inc.

“Made for iPhone” means that an electronic accessory has been

designed to connect to iPhone and has been certiﬁed by the developer

to meet Apple performance standards. Apple is not responsible

for the operation of this device or its compliance with safety and

regulatory standards.

Please note that the use of this accessory with iPhone may aect

wireless performance.

Warranty

SleepScore Max One Year Limited Warranty

Consumer Sleep Solutions LLC, DBA SleepScore Labs, warrants this

product to be free from defects in workmanship and materials at the

point of sale. Subject to this product being used in accordance with its

instructions for use, the product shall continue to be free from defects,

for a period of one (1) year from the date of original purchase.

Any damage or defects caused by a failure to follow the instructions

which relate to this product or as the result of an accident, abuse,

misuse, misapplication, product modiﬁcation, faulty ancillary

equipment, improper voltage or current, lightning or other acts of God,

commercial non-home use, normal wear and tear, shipping damage

or loss, damage to digital media players or damage caused by the

actions of anyone other than SleepScore Labs are expressly excluded

from the warranty stated above.

While our data suggests our products can improve sleep quality,

we cannot guaranty all consumers will have improved sleep since

sleep quality is impacted by a wide range of factors outside of our

control. Your sleep environment, health status, and adherence to sleep

guidance will all impact your overall sleep quality.

SleepScore Labs will, at its sole election, repair or replace any

product that proves to be defective in either or both of workmanship

or materials and as covered by this warranty. If the product is no

longer manufactured or is out of stock at or after the time SleepScore

Labs learns of the warranty claim, SleepScore Labs may, at its sole

election, replace your product with a similar product. SleepScore

Labs liability is limited to the repair or replacement, of any defective

product under warranty and any incidental or consequential damages

are expressly excluded to the fullest extent permitted by law.

Some jurisdictions do not allow the exclusion of incidental or

consequential damages, so the above exclusion may not apply to you.

This warranty is not transferable and does not extend to users other

than the person who originally purchased the product. This warranty

gives you speciﬁc legal rights and you may also have other rights,

which vary from country, province or state. Other than as permitted

by law, SleepScore Labs does not exclude, limit or suspend any other

rights you may have. For a full understanding of your rights, consult

the laws of your country, province or state.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE

REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER

WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL,

WRITTEN, STATUTORY, EXPRESS OR IMPLIED. SleepScore Labs

DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING

WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST

HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW.

TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED,

SleepScore Labs LIMITS THE DURATION AND REMEDIES OF SUCH

WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY,

AND AT SleepScore Labs OPTION, THE REPAIR OR REPLACEMENT

SERVICES DESCRIBED HEREIN. SOME JURISDICTIONS DO NOT ALLOW

LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION)

MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY

TO YOU.

Return Policy / Limited Warranty Service

Warranty claims will only be valid when proof of purchase is supplied to

SleepScore Labs to evidence that the product was purchased from an

authorized SleepScore Labs dealer and that the claim is within one (1)

year of original purchase. To make a warranty claim, you must ﬁrst contact

SleepScore Labs by emailing support@sleepscorelabs.com or by calling

(877) 507-0060 stating your name, full postal address, contact telephone

number, date and place of purchase and a detailed description of the

problem you are experiencing. If the defect is covered by this warranty,

then you will be provided with an authorization number and instructions

for return shipment. Where possible, you must send to SleepScore Labs

the damaged or defective product. Return shipments are at the customer’s

expense. The returned product MUST be accompanied by the original proof

of purchase. We highly recommend that you retain a copy of this proof of

purchase for your records. SleepScore Labs shall not be responsible for

lost or damaged products during shipment. Any product returned without

the original proof of purchase will be returned without being examined or

tested and such return shall be at the customer’s expense.

To avoid any additional charges, all returns and exchanges must include

the original packing materials, product box, all included accessories —

which may include, but not necessarily be limited to, power adapters or

power cords, connecting cables, adapters, inserts, cards and instruction

manuals. The absence of any of the aforementioned items may mean that

you incur a charge for their replacement. SleepScore Labs shall not be

liable for any indirect or direct consequential loss.

Disclaimer

SleepScore Max is designed to help improve sleep through coaching and biofeedback. It is not a medical device and it is not the practice of medicine. If you have concerns that sleep is aecting your health, you should consult your Healthcare Professional.

User Manual Version: OTH-MKT-52006-001_RevB

SleepScore Max User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual