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Ingenico 5100
Operating Manual
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Skyzer Ingenico 5100 Operating Manual

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Ingenico 5100
ANZ Version 4.8 Operating Guide
VERSION 1.1
Document ID: 0072
SKYZER TECHNOLOGIES PAGE 2 OF 81
TABLE OF CONTENTS
1 INTRODUCTION .............................................................................................................................. 6
2 HARDWARE OVERVIEW ................................................................................................................. 6
2.1
T
HE
INGENICO 5100 T
2.1.1 Features of the i5100 ............................................................................................................7
2.1.2 The i5100 Keyboard ..............................................................................................................8
2.1.2.1 Green/ENTER Key ................................................................................................................. 9
2.1.2.2 Yellow/CLEAR Key................................................................................................................ 9
2.1.2.3 Red/CANCEL Key................................................................................................................. 9
2.1.2.4 FUNCTION Key ...................................................................................................................... 9
2.1.2.5 FEED Key ............................................................................................................................... 9
2.1.2.6 'Soft' Function Keys............................................................................................................... 9
2.1.2.7 Alphanumeric Key Entry...................................................................................................... 9
2.1.3 Card Reader ........................................................................................................................10
2.1.3.1 Magnetic Stripe Card.........................................................................................................10
2.1.3.2 Smart Card (IC Card) .........................................................................................................10
2.2
T
HE
INGENICO I3010 P
2.2.1 Features of the i3010 Pinpad ............................................................................................12
2.2.2 The i3010 Keyboard ............................................................................................................13
2.2.2.1 Keypad ................................................................................................................................13
2.2.2.2 Green/ENTER Key ................................................................................................................14
2.2.2.3 Yellow/CLEAR Key...............................................................................................................14
2.2.2.4 Red/CANCEL Key................................................................................................................14
2.2.2.5 Function Key........................................................................................................................14
2.2.2.6 Feed Key..............................................................................................................................14
2.2.2.7 'Soft' Function Keys..............................................................................................................14
2.2.3 Port Layout ...........................................................................................................................14
2.2.4 Installation of an i3010 Pinpad .........................................................................................15
ERMINAL
.....................................................................................................6
INPAD
.....................................................................................................11
3 PASSWORDS................................................................................................................................. 17
4 SETUP ............................................................................................................................................ 18
4.1
FLOWCHART CONFIGURATION .............................................................................................18
4.1.1 Overview: Procedure to Activate ANZ Terminal...........................................................18
4.1.2 Dial-Up Configuration Flowchart .....................................................................................20
4.1.3 TCP-IP (Broadband)/Dial Backup Configuration Flowchart.......................................21
4.1.4 TCP-IP (Broadband) Configuration Flowchart ..............................................................22
4.1.5 Multi Merchant Configuration Flowchart .......................................................................23
4.2
EFTPOS CONFIGURATION .......................................................................................................24
4.2.1 Dial-Up Configuration (Continued from page 24) .......................................................25
4.2.2 TCP/IP with Dial Back-up Configuration (Continued from page 24) ........................26
4.2.3 TCP/IP Configuration (Continued from page 24).........................................................28
4.3
MULTI-MERCHANT CONFIGURATION ....................................................................................30
4.3.1 To Deactivate Multi-Merchant Configuration...............................................................31
4.4
RESET MERCHANT CONFIGURATION (MEMORY RESET)......................................................32
4.5
REMOTE KEY INJECTION (RKI) .................................................................................................33
4.5.1 Remote Key Injection (RKI) Initialisation..........................................................................33
4.6
ENABLE/DISABLE TERMINAL FUNCTIONS ...............................................................................34
4.7
CONFIGURE RECEIPT HEADER AND FOOTER........................................................................36
4.8
RESTART TERMINAL ...................................................................................................................38
5 OPERATION OF TERMINAL........................................................................................................... 39
5.1
MERCHANT LOGON.................................................................................................................39
5.1.1 Pending Reversal ................................................................................................................39
SKYZER TECHNOLOGIES PAGE 3 OF 81
5.2
PURCHASE TRANSACTION ......................................................................................................40
5.3
CASH OUT TRANSACTION .......................................................................................................42
5.4
REFUND TRANSACTION............................................................................................................43
5.5
CARD NOT PRESENT TRANSACTION.......................................................................................46
5.6
CARD NOT PRESENT REFUND TRANSACTION .......................................................................47
5.7
EMV (E
5.8
CREDIT CARD TIPPING TRANSACTION ..................................................................................51
5.8.1 Authorisation ........................................................................................................................51
5.8.2 Tip Transactions ...................................................................................................................52
5.8.3 Tipping Utilities......................................................................................................................54
5.8.3.1 Void Tip ................................................................................................................................54
5.8.3.2 Uploading Tip Transactions ................................................................................................55
5.8.3.3 Printing Tips ..........................................................................................................................56
5.9
DEBIT CARD TIPPING TRANSACTION......................................................................................57
5.10 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................59
5.10.1 Hospitality Authorisation ................................................................................................59
5.10.2 Hospitality Completion Transaction............................................................................61
5.10.3 Hospitality Utilities............................................................................................................63
5.10.3.1 Hospitality Top-Up Authorisation........................................................................................63
5.10.3.2 Hospitality Extra Charges Transaction...............................................................................64
5.11 CHEQUE VERIFICATION AUTHORISATION .............................................................................65
5.12 MERCHANT ADMINISTRATION FUNCTIONS...........................................................................66
5.12.1 Terminal Totals .................................................................................................................66
5.12.2 Settlement Inquiry...........................................................................................................67
5.12.3 Settlement Cutover........................................................................................................68
5.13 DUPLICATE RECEIPT..................................................................................................................69
5.14 ELECTRONIC OFFLINE VOUCHERS (EOV)..............................................................................70
5.14.1 Upload Electronic Offline Voucher (EOV) Transactions .........................................71
UROPAY MASTERCARD VISA)
CHIP CARD TRANSACTION ............................................49
6 ADMINISTRATION ........................................................................................................................ 72
6.1
DIAGNOSTICS ...........................................................................................................................72
EXTRA TERMINAL FUNCTIONS ...............................................................................................................74
6.1.1 Xtra.........................................................................................................................................74
6.2
TRAINING MODE.......................................................................................................................76
6.3
NEW FEATURES OF THE TERMINAL...........................................................................................77
6.3.1 DECLINED ALERT ..................................................................................................................77
6.3.2 ONE OR TWO PIECE UNIT ...................................................................................................77
6.3.3 FULL MESSAGE ENCRYPTION .............................................................................................77
6.3.4 BROADBAND CONNECTIVITY............................................................................................77
7 SAFETY AND MAINTENANCE ...................................................................................................... 78
7.1
CLEANING THE CASE ...............................................................................................................78
7.2
GENERAL SAFETY INFORMATION ...........................................................................................78
7.3
INGRESS GUARDS .....................................................................................................................78
7.4
EXTERNAL POWER SUPPLY.......................................................................................................79
7.5
CONNECTIONS .........................................................................................................................79
7.6
LIFT LATCH TO OPEN PRINTER LID............................................................................................80
7.7
PAPER SIZE .................................................................................................................................80
7.8
OPERATING ENVIRONMENT....................................................................................................80
8 SKYZER TECHNOLOGIES CONTACT DETAILS.............................................................................. 81
SKYZER TECHNOLOGIES PAGE 4 OF 81
TABLE OF FIGURES
Figure 1 – Features of the Ingenico 5100..................................................................................7
Figure 2 - i5100 Keyboard.............................................................................................................8
Figure 3 - Features of Ingenico i3010...................................................................................... 12
Figure 4 - i3010 Keyboard.......................................................................................................... 13
Figure 5 - Cable Port Locations................................................................................................ 79
Figure 6 – Opening Printer Lid Direction................................................................................. 80
Figure 7 - Paper Roll Load Direction ....................................................................................... 80
SKYZER TECHNOLOGIES PAGE 5 OF 81
FILE LOCATION:
A soft copy of this document can be found at:
N:\Ingenico Operating Manuals\Eftpos New Zealand\Ingenico 5100 ANZ Operating Manual\Dealers ANZ Operating Guide\Ingenico 5100 ANZ Version
4.8 Operating Guide.doc
DOCUMENT OWNER:
All changes to this document must be approved and signed off before release by the Marketing Manager.
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.0 Document creation Vineel Dhani 23/02/2010
1.1 Added explanatory notes Vineel Dhani 10/06/2010
SKYZER TECHNOLOGIES PAGE 6 OF 81
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s Ingenico 5100 EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO 5100 Terminal
The Ingenico 5100 Terminal consists of the following elements:
The Terminal Handset:
The cable that connects the terminal to both the power supply and
telephone line:
The power adapter and Figure 8 cable that connects the terminal to a 100 ­240V power outlet:
SKYZER TECHNOLOGIES PAGE 7 OF 81
2.1.1 Features of the i5100
Large graphic backlit display
18-key backlit keyboard
SAM compartment
Easy loading printer
Connection
Ports
Magnetic stripe
reader
Smart card reader
Figure 1 – Features of the Ingenico 5100
SKYZER TECHNOLOGIES PAGE 8 OF 81
The
navigate in
The
and
allows
The
validates the
2.1.2 The i5100 Keyboard
These are the 0 to 9 keys. They are used for data entry (amount, PIN and manual card number entry).
navigation keys
the terminal menus
CHQ, SAV
account selection and soft key
functions.
CR key
The Red/CANCEL key cancels the
procedure in progress, goes to idle
state
Keyboard
The Yellow/CLEAR key
cancels the last character
Green/ENTER key
input selections and information.
The FEED key
advances the paper
a few centimetres
The FUNCTION key provides access
to the merchant functions.
Figure 2 - i5100 Keyboard
The keyboard layout consists of:
• Keyboard (0 through 9)/
• Red/CANCEL/NO key/
• Yellow/ CLEAR/NO key/
• Green/ ENTER/YES input key/
• FUNCTION key/
• FEED key/
• Soft function/Navigation keys located directly under the display keys
(/CHQ, SAV/ & CR/) to allow the user to select alternate options on the display.
SKYZER TECHNOLOGIES PAGE 9 OF 81
2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the previous display or in some instances to the main display.
2.1.2.4 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 FEED Key
The FEED key is used to feed the paper on the receipt printer.
2.1.2.6 'Soft' Function Keys
These are the three keys located just below the display screen, also referred to as CHQ, SAV & CR. They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display. The function of these keys is displayed on the bottom line when they are available for use.
2.1.2.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1 Q Z <space> ? –
q z
4 G H I
g h i
7 P R S
2 A B C
a b c
5 J K L
j k l
8 T U V
3 D E F
d e f
6 M N O
m n o
9 W X Y
p r s
0 . , # * % $ &
t u v
w x y
@ ( ) / + = _
To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key.
SKYZER TECHNOLOGIES PAGE 10 OF 81
2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction.
Only remove the card when prompted by the terminal.
SKYZER TECHNOLOGIES PAGE 11 OF 81
2.2 The INGENICO i3010 Pinpad
The Ingenico i3010 pinpad consists of the following elements:
The pinpad handset:
The pinpad cable that connects the pinpad to the i5100 terminal:
Connects to pinpad
Connects to terminal
SKYZER TECHNOLOGIES PAGE 12 OF 81
2.2.1 Features of the i3010 Pinpad
Connection
Port
Backlit display
18-key keyboard
Figure 3 - Features of Ingenico i3010
SKYZER TECHNOLOGIES PAGE 13 OF 81
The
navigation keys
The
The
cancels the
2.2.2 The i3010 Keyboard
Keyboard
Figure 4 - i3010 Keyboard
The CHQ, SAV and CR key allows
account selection and soft key
functions.
Red/CANCEL key
procedure in progress, goes to idle
state
Yellow/CLEAR key
cancels the last character
The Green/ENTER key validates the input
selections and information.
The keyboard layout consists of:
• Keyboard (0 through 9)/
• Red/CANCEL/NO key/
• Yellow/ CLEAR/NO key/
• Green/ ENTER/YES input key/
• Function key/
• Feed key/
• Soft function/Navigation keys located directly under the display
(/CHQ, SAV/ & CR/) to allow the user to select options on the display.
2.2.2.1 Keypad
These are the 0 to 9 keys. They are used for PIN entry.
SKYZER TECHNOLOGIES PAGE 14 OF 81
Power Port
Ethernet Port
2.2.2.2 Green/ENTER Key
The ENTER key is used to signal the end of a PIN or Signature entry or a YES response to a question.
2.2.2.3 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question.
2.2.2.4 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the main display.
2.2.2.5 Function Key
The FUNCTION key is disabled.
2.2.2.6 Feed Key
The FEED key is disabled.
2.2.2.7 'Soft' Function Keys
These are the three keys located just below the display screen, also referred to as CHQ, SAV & CR. They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display. The function of these keys is displayed on the bottom line when they are available for use.
2.2.3 Port Layout
The following ports are as defined at the rear of the i5100 terminal.
Telephone/ PSTN Port
Pinpad Port (RS232-1)
ECR Interface Port (RS232-2)
SKYZER TECHNOLOGIES PAGE 15 OF 81
2.2.4 Installation of an i3010 Pinpad
To add an i3010 pinpad to an i5100 terminal, follow the steps below:
1. Ensure that the power supply to the i5100 terminal is turned off.
2. Plug the pinpad cable into the i3010 pinpad port.
Connects to pinpad
3. Plug the pinpad cable into the RS232-1 port on the i5100 terminal.
Connects to
Terminal RS232-1
4. Turn the power supply to the i5100 terminal back on.
The 2 phase synchronisation process between the i3010 pinpad and i5100 terminal will begin automatically.
5. The i5100 terminal will be displaying “Initializing DUKPT. Please Wait. (aprox. 20 sec)” while synchronising with the i3010 pinpad.
Initializing
Initializing
InitializingInitializing DUKPT.
DUKPT.
DUKPT.DUKPT. Please Wait.
Please Wait.
Please Wait.Please Wait. (aprox. 20 sec)
(aprox. 20 sec)
(aprox. 20 sec)(aprox. 20 sec)
6. The i3010 pinpad will begin the 2 phase synchronisation process automatically. The following screens will appear on the i3010 pinpad display during the synchronisation process.
Keys Phase 1
Keys Phase 1
Keys Phase 1Keys Phase 1
Synchronization
Synchronization
SynchronizationSynchronization
Keys
Keys Phase 2
Phase 2
KeysKeys
Phase 2 Phase 2
Synchronization
Synchronization
SynchronizationSynchronization
SKYZER TECHNOLOGIES PAGE 16 OF 81
D
D D
D
7. At the conclusion of the synchronisation process, the i3010 pinpad will display:
I3010 PCI 02.0X
I3010 PCI 02.0X
I3010 PCI 02.0XI3010 PCI 02.0X
1234
1234----
12341234
8. The i5100 terminal will now automatically restart itself to establish connection with the i3010 pinpad.
9. The i3010 pinpad will now display “EFTPOS NZ” which is its standard idle screen.
EFTPOS NZ
EFTPOS NZ
EFTPOS NZEFTPOS NZ
In the unlikely event that the i3010 pinpad has not been synchronised with the serial number, perform the steps below to complete the installation process:
10. The i5100 terminal will prompt for the serial number of the i3010 pinpad to be entered. Key the 10 digit serial number (found on the back of the i3010 pinpad) into the i5100 terminal and press ENTER.
Enter Serial Num
Enter Serial Num
Enter Serial NumEnter Serial Num
11. The i5100 terminal will prompt to re-enter the serial number and press ENTER.
Re
Re----enter Serial
enter Serial
ReRe
enter Serial enter Serial
NOTE: When replacing an i3010 pinpad, ensure that the power supply to the i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1 port on the i5100 terminal and then proceed from step 2(as above).
SKYZER TECHNOLOGIES PAGE 17 OF 81
3 PASSWORDS
The following passwords are used for configuration and testing:
DESCRIPTION
PASSWORD PAGE NUMBER
EFTPOS Configuration 3824 24
Multi-Merchant Configuration 7418 30
Reset Merchant Configuration (Memory
9902 32
Reset)
Remote Key Injection Initialisation 87 33
Enable/Disable Terminal Functions 7415 34
Configure Receipt Header and Footer 3825 36
Restart Terminal 86 38
Upload Electronic Offline Voucher
88 71
Transactions
Diagnostics 9904 72
Training Mode 9999 76
SKYZER TECHNOLOGIES PAGE 18 OF 81
OPTIONAL
4 SETUP
4.1 FLOWCHART CONFIGURATION
4.1.1 Overview: Procedure to Activate ANZ Terminal
TERMINAL CONFIGURATION
Configure the Terminal ID
and select preferred COMMS
1 – Dial up (Page 20)*
2 – TCP-IP/Dial up (Page 21)
3 – TCP-IP (Page 22)
START
FUNC 3824
mode.
MERCHANT LOGON
(Page 39)
Press ENTER to scroll
through until
SUPERVISOR menu is
displayed. Press the SAV
to select INIT to perform
a logon.
TERMINAL
CONFIGURATION
RECEIPT (Page 74)
Press ENTER to scroll
through until
SUPERVISOR menu is
displayed. Press the
CHQ to select XTRA to
perform TERMINAL
FUNCTIONS. Press
number 2 to display
KVC download on to
the terminal. Press ENTER
to print off the terminal
configuration receipt.
*
NOTE: The entire Remote Key Injection (RKI) process is managed by EFTPOS
New Zealand when terminals are sent in for key loading. To remotely download the keys to the terminal, program the terminal for Dial up connection and then simply initiate a logon to download the keys and establish connectivity with the ANZ host.
If the message ‘RKI INIT REQUIRED’ appears at attempted logon, then refer to
page 33 for instructions to perform RKI, then proceed to logon terminal.
SKYZER TECHNOLOGIES PAGE 19 OF 81
Merchant
Telco
/ISP
Acquirer
EFTPOS
Broadband
Internet Static
Broadband Connectivity
NOTE: Before installing an Ingenico 5100 into a site requiring broadband
connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767 with the site’s Static IP address so that the necessary access permission can be enabled by EFTPOS New Zealand.
Internet Service Provider (ISP)
When the broadband internet is installed on the site, the Internet Service Provider (ISP) assigns a Static IP address on their end to enable the site to obtain connectivity to the Internet. This Static IP address will be required by EFTPOS New Zealand from the site to enable access to their switch for transacting.
Merchant
The Ingenico 5100 can be configured to operate via Dynamic Host Configuration Protocol (DHCP) or Static IP address depending on the router connectivity configuration.
Dynamic Host Configuration Protocol (DHCP)
By standard practice the router is enabled for DHCP connectivity which automatically assigns the IP address to any devices connected to the router.
Static Address
If DHCP is not enabled on the router, the merchant will have to acquire a Static IP address from their Internet Service Provider (ISP). This Static IP address will need to be programmed into the terminal to enable broadband connectivity to the ANZ host.
NOTE: This Static IP address will be different from the one that is assigned from the Telco/ISP end to allow the site to access the internet.
The diagram below depicts the broadband communication link from merchant to acquirer.
IP address
Switch
SKYZER TECHNOLOGIES PAGE 20 OF 81
ENTER
then
FUNC.
OPTIONAL
4.1.2 Dial-Up Configuration Flowchart
From the idle screen
press FUNC and
then key in 3824
followed by the
Press ENTER at the
CONFIG PARAMS?
Key in the Terminal ID
and press ENTER.
Dial-up Configuration
At the Dial Mode,
press the
corresponding
number key to select
preferred dial mode
and press ENTER
1-Tone (Default)
2-Pulse
3-Tone/Blind
Enter the PABX
number if required
and press ENTER. To
put in a pause or wait,
put in the character
‘A’ by pressing 2 and
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
The HOST PHONE
NO? is set by
default as 08796.
Press ENTER
Network Interface
Identifier (NII) is set by
default as 030. Press
ENTER
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
Press ENTER to scroll through
until SUPERVISOR menu is displayed. Press CHQ to select XTRA. At TERMINAL FUNCTIONS
press number 2 to display KVC.
terminal configuration receipt.
Press ENTER to print off the
COMPLETED
Press SAV key to select
INIT, to perform a
merchant logon.
Press the ENTER key to
scroll through the
menu until
SUPERVISOR is
displayed.
SKYZER TECHNOLOGIES PAGE 21 OF 81
ENTER
then
FUNC.
3-Tone/Blind
OPTIONAL
4.1.3 TCP-IP (Broadband)/Dial Backup Configuration Flowchart
From the idle screen
START
press FUNC and
then key in 3824
followed by the
Primary Host IP address
is set as default
156.13.216.220, press
address is set as default
156.13.216.220, press
ENTER.
Secondary Host IP
ENTER.
Enable DHCP Y/N, 1-YES is
selected by default. Press
ENTER.
If the site requires static IP
address, press 2-NO. Press
ENTER.
NO
Press ENTER at the
CONFIG PARAMS?
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
Dial-up Configuration
Dial Mode, press the
corresponding
number key to select
YES
preferred dial mode
and press ENTER
1-Tone (Default)
2-Pulse
Key in the Terminal ID
and press ENTER.
Network Interface
Identifier (NII) is set by
default as 030. Press
ENTER
Enter the PABX
number if required
and press ENTER. To
put in a pause or wait,
put in the character
‘A’ by pressing 2 and
Manually key in the
• Static IP address
• Subnet Mask
• Gateway IP
followed by ENTER.
address
Broadband Configuration
See note on page 18
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
START TCP-IP Y/N?
Press ENTER to start
TCP-IP or CLEAR to exit
without starting TCP-IP
Press ENTER to scroll through
until SUPERVISOR menu is displayed. Press CHQ to select XTRA. At TERMINAL FUNCTIONS
press number 2 to display KVC.
Press ENTER to print off the
terminal configuration receipt.
COMPLETED
The HOST PHONE
NO? is set by
default as 08796.
Press ENTER
Press the ENTER key to
scroll through the
menu until
SUPERVISOR is
displayed.
Press SAV key to select
INIT, to perform a
merchant logon.
SKYZER TECHNOLOGIES PAGE 22 OF 81
ENTER
OPTIONAL
4.1.4 TCP-IP (Broadband) Configuration Flowchart
From the idle screen
START
press FUNC and
then key in 3824
followed by the
Primary Host IP address
is set as default
156.13.216.220, press
address is set as default
156.13.216.220, press
ENTER.
Secondary Host IP
ENTER.
Enable DHCP Y/N, 1-YES is
selected by default. Press
If the site requires static IP
address, press 2-NO. Press
ENTER.
ENTER.
NO
Manually key in the
• Static IP address
Press ENTER at the
CONFIG PARAMS?
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
YES
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
Press SAV key to select
INIT, to perform a
merchant logon.
Key in the Terminal ID
and press ENTER.
Network Interface
Identifier (NII) is set by
default as 030. Press
ENTER
START TCP-IP Y/N?
Press ENTER to start TCP-IP or CLEAR to exit without starting TCP-IP
Press the ENTER key to
scroll through the
menu until
SUPERVISOR is
displayed on the
screen.
• Subnet Mask
• Gateway IP
address
followed by ENTER.
Broadband Configuration
See note on page 18
Press ENTER to scroll through
until SUPERVISOR menu is displayed. Press CHQ to select XTRA. At TERMINAL FUNCTIONS
press number 2 to display KVC.
Press ENTER to print off the
terminal configuration receipt.
COMPLETED
SKYZER TECHNOLOGIES PAGE 23 OF 81
in flowchart.
ENTER
active merchants.
CONFIG PARAMS?
configured.
4.1.5 Multi Merchant Configuration Flowchart
From the idle screen
START
press FUNC and
then key in 7418
followed by the
Press ENTER at the
Terminal will display
activated merchants.
1 Merchant 1
2 Merchant 2
3 Merchant 3
Press the
corresponding
number key followed
by the ENTER to select
for terminal
configuration.
Select ALL MERCHANTS
to initiate logon for all
active merchants at
once. NOTE: If 8
merchants are
activated, then each
merchant will need to
be logged on
individually.
From the MULTI
MERCHANT SETUP
screen, press 3 to set up
required number of
Press FUNC 3824 to
configure active
merchants.
Each merchant must
be configured
individually.
Key in the Terminal ID
and press ENTER.
Repeat steps until all
merchants have been
Press the ENTER key to
scroll through the
menu until
SUPERVISOR is
displayed on the
screen.
Press SAV key to select
INIT, to perform a
merchant logon.
Key in the required
number of active
merchants and press
ENTER. Example: to
activate 3 merchants,
key in 123
Terminal will return to
MULTI MERCHANT SETUP
screen, press CANCEL to
exit.
Network Interface
Identifier (NII) is set by
default as 030. Press
ENTER
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up (page 20)
2-TCP-IP/Dial (page 21)
3-TCP-IP (page 22)
Refer to the page
number to configure the
terminal for selected
comms mode and start
at comms mode prompt
COMPLETED
SKYZER TECHNOLOGIES PAGE 24 OF 81
4.2 EFTPOS CONFIGURATION
The EFTPOS Configuration menu enables the terminal to be configured with a terminal ID and must be completed before the terminal can process transactions.
For a multi-merchant terminal each merchant has its own configuration. Refer to page 30.
Step Terminal Display Comment
1.0
2.0
3.0
4.0
5.0
6.0
6.1
6.2
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
CONFIG PARAMS?
CONFIG PARAMS?
CONFIG PARAMS?CONFIG PARAMS? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
TERMINAL ID?
TERMINAL ID?
TERMINAL ID?TERMINAL ID? XXXXXXXXXXXXX
XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
NII?
NII?
NII?NII? 030
030
030030
COMMS MODE?
COMMS MODE?
COMMS MODE?COMMS MODE?
1111----DIAL
DIAL----UP
UP
DIALDIAL
UPUP
COMMS MODE?
COMMS MODE?
COMMS MODE?COMMS MODE?
2222----TCP
TCP----IP
IP / Dial
IP IP
IP
IPIP
/ Dial
/ Dial/ Dial
TCPTCP
COMMS MODE?
COMMS MODE?
COMMS MODE?COMMS MODE?
3333----TCP
TCP----IP
TCPTCP
Press FUNC
Key in 3824 and press ENTER.
Press ENTER to configure the parameters, CLEAR to cancel and exit to idle prompt.
This parameter specifies the Terminal ID that ENZ assigns to the terminal.
Press ENTER.
This parameter specifies the Network Interface Identifier (by default 033) that the terminal uses to route messages to ENZ.
Press ENTER.
To configure COMMS mode:
Press 1 for Dial-up configuration followed by ENTER and proceed with the configuration as on page 25.
Press 2 for TCP-IP /Dial backup configuration followed by ENTER and proceed with the configuration as on page 26– 27
Press 3 for TCP-IP configuration followed by ENTER and proceed with the configuration as on page 28– 29
SKYZER TECHNOLOGIES PAGE 25 OF 81
4.2.1 Dial-Up Configuration (Continued from page 24)
DIAL MODE?
1.0
2.0
3.0
4.0
DIAL MODE?
DIAL MODE?DIAL MODE? 1111----TONE
TONE
TONETONE
2222----PULSE
PULSE
PULSEPULSE
3333----TONE/BLIND
TONE/BLIND
TONE/BLINDTONE/BLIND
PABX?
PABX?
PABX?PABX? 1A
1A
1A1A
HOST PHONE NO?
HOST PHONE NO?
HOST PHONE NO?HOST PHONE NO? 08796
08796
0879608796
SAVE CONFIG Y/N
SAVE CONFIG Y/N
SAVE CONFIG Y/NSAVE CONFIG Y/N
This parameter sets up the way that the terminal dials. Select the mode by pressing the corresponding number key.
1 = Tone - is the default setting.
In the default dial mode setting 1 (Tone), the terminal uses DTMF tones to dial the number, but only after detecting a valid NZ dial tone. If a valid dial tone isn’t detected, “Transmission Error” will be displayed.
2 = Pulse Dial – this comms setting is used for the older PABX systems and is rarely used nowadays.
3 = Blind Dial – this is the same as Tone dial, however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. This is used where the quality of the dial tone is low.
Press ENTER to bypass if no PABX prefix is required.
This parameter specifies the PABX numbers that the terminal dials to access an outside line.
Note: The terminal pauses for 1 second after dialling if a control character ‘A’ is inserted after the PABX number. To insert a control character ‘A’, press the corresponding number key 2 and then the FUNC key.
This parameter specifies the Phone number of the ENZ Host.
Press ENTER.
Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen.
SKYZER TECHNOLOGIES PAGE 26 OF 81
4.2.2 TCP/IP with Dial Back-up Configuration (Continued from page 24)
NOTE: Before installing an Ingenico 5100 into a site requiring broadband
connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767 with the Broadband Internet Static IP address so that the necessary access permission can be enabled by EFTPOS New Zealand.
PRIMARY
1.0
2.0
3.0
PRIMARY
PRIMARYPRIMARY
HOST IP ADDRESS
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
156.13.216.220
156.13.216.220
156.13.216.220156.13.216.220
PRIMARY
PRIMARY
PRIMARY PRIMARY
HOST PORT
HOST PORT
HOST PORTHOST PORT
6001
6001
60016001
SECONDARY
SECONDARY
SECONDARYSECONDARY
HOST IP AD
HOST IP ADDRESS
HOST IP ADHOST IP AD
156.13.216.220
156.13.216.220
156.13.216.220156.13.216.220
DRESS
DRESSDRESS
This parameter specifies the Primary Host IP Address.
Press ENTER.
This parameter specifies the TCP/IP Port Number of the ENZ IP Host.
Press ENTER.
This parameter specifies the Secondary Host IP Address.
Press ENTER.
4.0
5.0
6.0
7.0
SECONDARY
SECONDARY
SECONDARY SECONDARY HOST PORT
HOST PORT
HOST PORTHOST PORT
6001
6001
60016001
ENABLE DHCP Y/N
ENABLE DHCP Y/N
ENABLE DHCP Y/NENABLE DHCP Y/N 1111----YES 2
YES 2----NO
NO
YES 2YES 2
NONO
TERM IP ADDRESS
TERM IP ADDRESS
TERM IP ADDRESSTERM IP ADDRESS XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
SUBNET MASK
SUBNET MASK
SUBNET MASKSUBNET MASK XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
This parameter specifies the TCP/IP Port Number of the ENZ IP Host.
Press ENTER.
Press the corresponding number key and press ENTER to set the IP address for the terminal.
Option 1 – to allow the terminal to dynamically obtain its IP address and proceed with step 9.0. By default option 1 is always selected
Option 2 – to enter in static IP address for the terminal and proceed with step 6.0
NOTE: When configuring the terminal for Static IP address, ensure to obtain the IP address, subnet mask and default gateway IP address from your ISP (Internet Service Provider) for connectivity with the ENZ network.
Enter in the static IP address for the terminal.
Example: 192.10.1.14
Note: Press the FUNC key to insert a dot in between numbers.
Enter in the subnet mask for the static IP address.
Example: 255.255.255.0
8.0
GATEWAY IP ADDR
GATEWAY IP ADDRGATEWAY IP ADDR XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
Enter in the gateway IP address.
Example: 192.10.1.1
GATEWAY IP ADDR
SKYZER TECHNOLOGIES PAGE 27 OF 81
DIAL MODE?
9.0
10.0
11.0
12.0
13.0
DIAL MODE?
DIAL MODE?DIAL MODE? 1111----TONE
TONE
TONETONE
2222----PULSE
PULSE
PULSEPULSE
3333----TONE/BLIND
TONE/BLIND
TONE/BLINDTONE/BLIND
PABX?
PABX?
PABX?PABX? 1A
1A
1A1A
HOST PHONE
HOST PHONE NO?
HOST PHONEHOST PHONE 08796
08796
0879608796
SAVE CONFIG Y/N
SAVE CONFIG Y/N
SAVE CONFIG Y/NSAVE CONFIG Y/N
START TCP/IP Y/N?
START TCP/IP Y/N?
START TCP/IP Y/N?START TCP/IP Y/N?
NO?
NO? NO?
This parameter sets up the way that the terminal dials. Select the mode by pressing the corresponding number key.
1 = Tone - is the default setting.
In the default dial mode setting 1 (Tone), the terminal uses DTMF tones to dial the number, but only after detecting a valid NZ dial tone. If a valid dial tone isn’t detected, “Transmission Error” will be displayed.
2 = Pulse Dial – this comms setting is used for the older PABX systems and is rarely used nowadays.
3 = Blind Dial – this is the same as Tone dial, however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host. This is used where the quality of the dial tone is low.
Press ENTER to bypass if no PABX prefix is required.
This parameter specifies the PABX numbers that the terminal dials to access an outside line.
Note: The terminal pauses for 1 second after dialling if a control character ‘A’ is inserted after the PABX number. To insert a control character ‘A’, press the corresponding number key 2 and then the FUNC key.
This parameter specifies the phone Number of the ENZ Host.
Press ENTER.
Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen.
Terminal prompts to start TCP/IP link. Press ENTER to start up the TCP/IP link or CLEAR to exit without starting up the TCP/IP link and return to idle screen.
SKYZER TECHNOLOGIES PAGE 28 OF 81
4.2.3 TCP/IP Configuration (Continued from page 24)
NOTE: Before installing an Ingenico 5100 into a site requiring broadband
connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767 with the Broadband Internet Static IP address so that the necessary access permission can be enabled by EFTPOS New Zealand.
PRIMARY
1.0
2.0
3.0
PRIMARY
PRIMARYPRIMARY
HOST IP ADDRESS
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
156.13.216.220
156.13.216.220
156.13.216.220156.13.216.220
PRIMARY
PRIMARY
PRIMARY PRIMARY
HOST PORT
HOST PORT
HOST PORTHOST PORT
6001
6001
60016001
SECONDARY
SECONDARY
SECONDARYSECONDARY
HOST IP ADDRESS
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
111156.13.216.220
56.13.216.220
56.13.216.22056.13.216.220
This parameter specifies the Primary Host IP Address.
Press ENTER.
This parameter specifies the TCP/IP Port Number of the ENZ IP Host.
Press ENTER.
This parameter specifies the Secondary Host IP Address.
Press ENTER.
4.0
5.0
6.0
7.0
SECONDARY
SECONDARY
SECONDARYSECONDARY HOST PORT
HOST PORT
HOST PORTHOST PORT
6001
6001
60016001
ENABLE DHCP Y/N
ENABLE DHCP Y/N
ENABLE DHCP Y/NENABLE DHCP Y/N 1111----YES 2
YES 2----NO
NO
YES 2YES 2
NONO
TERM IP ADDRESS
TERM IP ADDRESS
TERM IP ADDRESSTERM IP ADDRESS XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
SUBNET MASK
SUBNET MASK
SUBNET MASKSUBNET MASK XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
This parameter specifies the TCP/IP Port Number of the ENZ IP Host.
Press ENTER.
Press the corresponding number key and press ENTER to set the IP address for the terminal.
Option 1 – to allow the terminal to dynamically obtain its IP address and proceed with step 9.0. By default option 1 is always selected
Option 2 – to enter in the static IP address for the terminal and proceed with step
6.0
NOTE: When configuring the terminal for Static IP address, ensure to obtain the IP address, subnet mask and default gateway IP address from your ISP (Internet Service Provider) for connectivity with the ENZ network.
Enter in the static IP address for the terminal.
Example: 192.10.1.14
Note: Press the FUNC key to insert a dot in between numbers.
Enter in the subnet mask for the static IP address.
Example: 255.255.255.0
8.0
GATEWAY IP ADDR
GATEWAY IP ADDRGATEWAY IP ADDR XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
Enter in the gateway IP address.
Example: 192.10.1.1
GATEWAY IP ADDR
SKYZER TECHNOLOGIES PAGE 29 OF 81
9.0
10.0
SAVE CONFIG Y/N
SAVE CONFIG Y/NSAVE CONFIG Y/N
START TCP/IP Y/N?
START TCP/IP Y/N?
START TCP/IP Y/N?START TCP/IP Y/N?
Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen.
Terminal prompts to start TCP/IP link. Press ENTER to start up the TCP/IP link or CLEAR to exit without starting up the TCP/IP link and return to idle screen.
SAVE CONFIG Y/N
SKYZER TECHNOLOGIES PAGE 30 OF 81
4.3 MULTI-MERCHANT CONFIGURATION
FUNC 7418 accesses the menu to configure the terminal for Multi-merchant operation. The terminal can support up to 8 Merchants.
NOTE: After activating the Multi-Merchant configuration, please return to EFTPOS configuration Function 3824 to enter the Terminal ID for the activated merchants. After that, initiate a merchant logon (page 39) to obtain connectivity to the ANZ network and download the active merchants name onto the terminal.
Step Terminal Display Description
1.0
2.0
3.0
4.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
MULTI MERCHANT
MULTI MERCHANT
MULTI MERCHANTMULTI MERCHANT
SETUP
SETUP
SETUPSETUP
ACTIVE MERCHANTS
ACTIVE MERCHANTS
ACTIVE MERCHANTSACTIVE MERCHANTS
12345678
12345678
1234567812345678
Press FUNC
Key in 7418, press ENTER
Terminal is now in configuration mode. Go to following steps to proceed or press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity
Press 3 to Set Active Merchants
Incrementally enter the number (from 1 – 8) for each individual merchant you wish to activate and press ENTER
Example: To activate merchants 1 to 5, key in 12345
MULTI MERCHANT
5.0
MULTI MERCHANT
MULTI MERCHANTMULTI MERCHANT
SETUP
SETUP
SETUPSETUP
Press CANCEL to exit menu, otherwise the terminal will automatically exit after 30 seconds of inactivity. Proceed to FUNC 3824 to configure terminal ID’s for activated merchants.
To Delete the Entire Active Merchants Terminal Configuration
This function allows the merchant to reset the memory of the terminal for all the active merchants.
To perform this, repeat the steps 1-3 followed by the steps below.
6.0
DELETE CONFIG?
DELETE CONFIG?
DELETE CONFIG?DELETE CONFIG?
ENTER=YES,CLR=NO
ENTER=YES,CLR=NO
ENTER=YES,CLR=NOENTER=YES,CLR=NO
Press 8 to Delete Terminal Configuration
To delete the Terminal Configuration press ENTER, otherwise press CLEAR and the terminal will return to MULTI MERCHANT SETUP prompt
SKYZER TECHNOLOGIES PAGE 31 OF 81
6.1
6.2
7.0
ARE YOU SURE?
ARE YOU SURE?
ARE YOU SURE?ARE YOU SURE?
ENTER=YES, CLR=NO
ENTER=YES, CLR=NO
ENTER=YES, CLR=NOENTER=YES, CLR=NO
ENZ EFTPOS
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
MEMORY RESET
MEMORY RESET
MEMORY RESETMEMORY RESET
MULTI MERCHANT
MULTI MERCHANT
MULTI MERCHANTMULTI MERCHANT
SETUP
SETUP
SETUPSETUP
Press ENTER to delete the merchant configuration.
Press CLEAR to exit without deleting merchant configuration.
All previous merchant configurations have been deleted, and the memory reset to default. MULTI MERCHANT SETUP prompt will re-appear.
Press CANCEL to exit menu, otherwise the terminal will automatically exit after 30 seconds of inactivity. Proceed to FUNC 3824 to configure terminal ID’s for activated merchants.
4.3.1 To Deactivate Multi-Merchant Configuration
This function allows the merchant to deactivate selected merchants.
NOTE: Ensure that any stored pending transactions are cleared by performing a logon prior to deactivating selected merchants. If there are Tipping or Hospitality transactions stored on the terminal, they’ll require be uploading or completing prior to deactivating selected merchants.
Step Terminal Display Description
1.0
2.0
3.0
4.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
MULTI MERCHANT
MULTI MERCHANT
MULTI MERCHANTMULTI MERCHANT
SETUP
SETUP
SETUPSETUP
ACTIVE MERCHANTS
ACTIVE MERCHANTS
ACTIVE MERCHANTSACTIVE MERCHANTS
12345
12345
1234512345 ACTIVE MERCHANTS
ACTIVE MERCHANTS
ACTIVE MERCHANTSACTIVE MERCHANTS 145
145
145145
Press FUNC
Key in 7418, press ENTER
Terminal is now in configuration mode. Go to following steps to proceed or press CANCEL to exit, otherwise the terminal will automatically exit after 30 seconds of inactivity
Press 3 to Deactivate Selected Active Merchants
Terminal will display all current active merchants. To deactivate selected merchants, key in only the required merchant numbers and press ENTER. Example: To deactivate merchants 2 and 3, key in 145.
MULTI MERCHANT
5.0
MULTI MERCHANT
MULTI MERCHANTMULTI MERCHANT
SETUP
SETUP
SETUPSETUP
Press CANCEL to exit menu, otherwise the terminal will automatically exit after 30 seconds of inactivity. Complete a logon to ensure changes are correct.
SKYZER TECHNOLOGIES PAGE 32 OF 81
4.4 RESET MERCHANT CONFIGURATION (MEMORY RESET)
This function allows the terminal configuration to be reset to factory defaults.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
1 MERCHANT
1 MERCHANT 1
1 MERCHANT1 MERCHANT 2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2 3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 33 MERCHANT 3
MERCHANT CONFIG
MERCHANT CONFIG
MERCHANT CONFIGMERCHANT CONFIG
ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
PLEASE WAIT
PLEASE WAIT
PLEASE WAITPLEASE WAIT
ENZ EFTPOS
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
MEMORY RESET
MEMORY RESET
MEMORY RESETMEMORY RESET
1
1 1
RESET
RESET
RESETRESET
Press FUNC.
Key in 9902 and press ENTER.
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the required Merchant followed by ENTER.
Press ENTER to reset the parameters (CLEAR to cancel and exit to idle prompt).
Terminal displays PLEASE WAIT while retrieving the default merchant configuration.
Terminal prompts ENZ EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle screen.
NOTE: The above function is performed to delete the configuration for the selected merchant only.
SKYZER TECHNOLOGIES PAGE 33 OF 81
4.5 REMOTE KEY INJECTION (RKI)
The Ingenico 5100 terminal supports Remote Key Injection technology to enable automated injection of security keys from EFTPOS New Zealand.
4.5.1 Remote Key Injection (RKI) Initialisation
This function allows the ENZ security keys to be injected into the terminal through the following steps below.
Step Terminal Display Description
1.0
2.0
3.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
REMOTE INIT
REMOTE INIT
REMOTE INITREMOTE INIT IN PROGRESS
IN PROGRESS
IN PROGRESSIN PROGRESS
Press FUNC.
Key in 87 and press ENTER
ENZ security keys are downloaded to the terminal from the ENZ host.
NOTE: The entire Remote Key Injection (RKI) process is managed by EFTPOS New Zealand when terminals are sent in for key loading. After programming the terminal, simply initiate a logon to obtain connectivity with the ANZ host.
If the message ‘RKI INIT REQUIRED’ appears at attempted logon, then follow the instructions above to perform RKI and then proceed to logon terminal.
SKYZER TECHNOLOGIES PAGE 34 OF 81
4.6 ENABLE/DISABLE TERMINAL FUNCTIONS
This menu allows certain terminal functions to be enabled or disabled.
NOTE: To scroll back to the previous function, press the CLEAR key.
Step Terminal Display Comment
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
CASH OUT
CASH OUT
CASH OUTCASH OUT
ON
ON
ONON
PURCHASE + CASH
PURCHASE + CASH
PURCHASE + CASHPURCHASE + CASH
ON
ON
ONON
PRE
PRE----PRINTING
PRINTING
PREPRE
PRINTINGPRINTING
OFF
OFF
OFFOFF
CHEQUE AUTH
CHEQUE AUTH
CHEQUE AUTHCHEQUE AUTH
OFF
OFF
OFFOFF
CC TIPPING
CC TIPPING
CC TIPPINGCC TIPPING
OFF
OFF
OFFOFF
DEBIT TIPPING
DEBIT TIPPING
DEBIT TIPPINGDEBIT TIPPING
OFF
OFF
OFFOFF
CC HOSPITALITY
CC HOSPITALITY
CC HOSPITALITYCC HOSPITALITY
OFF
OFF
OFFOFF
PROMPT CUST COPY
PROMPT CUST COPY
PROMPT CUST COPYPROMPT CUST COPY
OFF
OFF
OFFOFF
ALERT DECLINE
ALERT DECLINE
ALERT DECLINEALERT DECLINE
ON
ON
ONON
Press FUNC
Key in 7415, press ENTER
Press CHQ to enable or disable the CASH OUT function followed by ENTER key
Press CHQ to enable or disable the PURCHASE + CASH function followed by ENTER key
Press CHQ to enable or disable the PRE-PRINTING function followed by ENTER key.
By default the Pre-printing is disabled.
Press CHQ to enable or disable the CHEQUE AUTHORISATION function followed by ENTER key
Press CHQ to enable or disable the CREDIT CARD TIPPING function followed by ENTER key
Press CHQ to enable or disable the DEBIT TIPPING function followed by ENTER key
Press CHQ to enable or disable the CREDIT CARD HOSPITALITY function followed by ENTER key
Press CHQ to enable or disable the PROMPT CUST COPY function followed by ENTER key. By default this function will be OFF.
This function allows the merchant to have an option of printing the customer copy receipt only.
Press CHQ to enable or disable the ALERT DECLINE function followed by ENTER key.
SKYZER TECHNOLOGIES PAGE 35 OF 81
INTERFACED
INTERFACED
12.0
12.1
12.2
INTERFACEDINTERFACED
OFF
OFF
OFFOFF
LICENSE KEY?
LICENSE KEY?
LICENSE KEY?LICENSE KEY?
XXXXXXX
XXXXXXX
XXXXXXXXXXXXXX
INTERFACED
INTERFACED
INTERFACEDINTERFACED
ON
ON
ONON
Press CHQ to enable the INTERFACED function and proceed with the step 12.1 or press CANCEL to disable the INTERFACED function and press ENTER.
Key in the License Key and press ENTER.
NOTE: The License Key can only be obtained from Skyzer Technologies.
Press ENTER to activate the INTERFACED function.
NOTE: To scroll back to the previous function, press the CLEAR key.
SKYZER TECHNOLOGIES PAGE 36 OF 81
4.7 CONFIGURE RECEIPT HEADER AND FOOTER
This function allows the merchant to customize the receipt merchant name and address lines and add up to 10 lines of footer text.
NOTE: Before customising the header and footer, ensure that the terminal has been logged on.
Perform the following steps to customise the receipt header and footer.
Step Terminal Display Comment
1.0
EFTPOS NZ LTD
Press FUNC
2.0
FUNCTION?
FUNCTION?FUNCTION?
Key in 3825, press ENTER
FUNCTION?
CONFIG RECEIPT
CONFIG RECEIPT
3.0
CONFIG RECEIPTCONFIG RECEIPT HEADER & FOOTER?
HEADER & FOOTER?
HEADER & FOOTER?HEADER & FOOTER? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
Press ENTER to configure the parameters or press CLEAR to cancel and exit to idle prompt
NOTE: Refer to the Alphanumeric Key Entry Table on the next page for configuring the header and footer.
To Enter Text: Press required numeric key once then FUNC key repeatedly to access each letter on the number pad (use 1 key to add spaces). Then repeat for each required letter. When complete, press ENTER to go to next line.
MERCHANT NAME
4.0
MERCHANT NAME
MERCHANT NAMEMERCHANT NAME XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
This parameter specifies the Merchant Name. A desired Merchant Name can be configured by using the numeric keypad.
Note: Up to 20 characters can be entered per line.
5.0
ADDRESS LINE 1
ADDRESS LINE 1ADDRESS LINE 1 XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
This parameter specifies the Address Line 1. On this line, the street address can be configured by using the numeric keypad.
NOTE: Two address lines can appear on the printed receipted
Example: Address Line 1 - 1066 COOKS RD
ADDRESS LINE 1
6.0
7.0
ADDRESS LINE 2
ADDRESS LINE 2ADDRESS LINE 2 XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
FOOTER LINE 1
FOOTER LINE 1
FOOTER LINE 1FOOTER LINE 1 XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXX
XXXXXXXXXXXXXXXX
This parameter specifies the Address Line 2. On this line, the suburb name can be configured by using the numeric keypad.
Example: Address Line 2 - PENROSE
This parameter allows up to ten lines of text to be printed at the bottom of the cardholder’s copy of the receipt.
A desired footer can be configured by using the numeric keypad.
ADDRESS LINE 2
SKYZER TECHNOLOGIES PAGE 37 OF 81
8.0
FOOTER LINE 2
FOOTER LINE 2FOOTER LINE 2 XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Prompts will be shown for successive footer lines.
FOOTER LINE 2
NOTE: To centre text: begin the line by adding the required number of spaces before keying in text. To insert a space, press 1 followed by the function key 5 times for a single space. Repeat until required number of spaces has appeared.
Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1 Q Z <space> ? –
q z
4 G H I
g h i
7 P R S
p r s
0 . , # * % $ &
2 A B C
a b c
5 J K L
j k l
8 T U V
t u v
3 D E F
d e f
6 M N O
m n o
9 W X Y
w x y
@ ( ) / + = _
To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key.
SKYZER TECHNOLOGIES PAGE 38 OF 81
4.8 RESTART TERMINAL
This function allows the merchant to restart the terminal by following the steps below:
Step Terminal Display Description
1.0
2.0
3.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
RESTART
RESTART
RESTART RESTART TERMINAL?
TERMINAL?
TERMINAL?TERMINAL?
Press FUNC.
Key in 86 and press ENTER.
Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen.
SKYZER TECHNOLOGIES PAGE 39 OF 81
5 OPERATION OF TERMINAL
5.1 MERCHANT LOGON
To initiate a Merchant logon, follow the steps below:
Step Terminal Display Description
SUPERVISOR
1.0
2.0
3.0
4.0
SUPERVISOR
SUPERVISORSUPERVISOR
XTRA INIT DUPL
XTRA INIT DUPL
XTRA INIT DUPLXTRA INIT DUPL
1 MERCHANT 1
1 MERCHANT 1
1 MERCHANT 11 MERCHANT 1 2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2 3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 3 3 MERCHANT 3 4 ALL MERCHANTS
4 ALL MERCHANTS
4 ALL MERCHANTS4 ALL MERCHANTS
PPPPROCESSING NOW
ROCESSING NOW
ROCESSING NOWROCESSING NOW
ACCEPTED
ACCEPTED
ACCEPTEDACCEPTED
Press ENTER key until SUPERVISOR menu is shown on the display
Press SAV key to select INIT
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merchant followed by ENTER.
NOTE: To log on all merchants at once, select “ALL MERCHANTS” prompt followed by the ENTER. If all eight merchants are activated, the terminal will not be able to display “ALL MERCHANTS” prompt, each merchant will need to be logged on individually.
PROCESSING NOW will be displayed
ACCEPTED will be displayed when the terminal has made the connectivity with ENZ
network.
NOTE: When set up as a multi-merchant device, the terminal will first prompt for the selection of the particular merchant. To logon all merchants at this time, press the corresponding number key to select ALL MERCHANTS followed by
ENTER.
5.1.1 Pending Reversal
Prior to removing a terminal from a merchant’s site, or reprogramming it with a new merchant ID, it is important to perform a logon to ensure there are no pending reversals stored on the terminal.
To clear any pending reversals stored on the terminal, simply initiate a merchant logon.
Stored pending reversals must be cleared from the terminal in order that all stored transaction data can be processed through the host.
Until stored pending reversals are cleared, it will not be possible to add new merchant details or change existing details. However, the comms mode can be changed to allow connectivity to ANZ network to logon and clear pending reversal from the terminal.
SKYZER TECHNOLOGIES PAGE 40 OF 81
5.2 PURCHASE TRANSACTION
To perform a purchase transaction using a debit card (i.e. cheque or savings account), follow the steps below:
NOTE: When Credit Card Tipping is enabled on the terminal, the terminal menu defaults automatically to the credit card tipping authorisation transaction at card swipe or insertion of chip card. To perform a purchase transaction, scroll through the Eftpos menu using the ENTER key until ENZ EFTPOS appears and select PUR.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
ENZ EFTPOS
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
SWIPE OR
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT?
$XX.XX
$XX.XX
$XX.XX$XX.XX
CASH OUT AMOUNT?
CASH OUT AMOUNT?
CASH OUT AMOUNT?CASH OUT AMOUNT?
$XX.X
$XX.XXXXX
$XX.X$XX.X
AWAITIN
AWAITING ACCOUNT
AWAITINAWAITIN
ACCOUNT $XX.XX
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX
CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
CHQ
CHQ----PIN $XX.XX
CHQCHQ ****
****
********
G ACCOUNT The terminal waits for the cardholder to select the account type on the pinpad.
G ACCOUNTG ACCOUNT
AWAITING
AWAITING PIN
AWAITINGAWAITING
PIN $XX.XX
PIN $XX.XXPIN $XX.XX
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
PIN
PIN PIN
Select desired transaction.
Example: Press CHQ key to select a purchase transaction.
NOTE: A purchase transaction can also be performed at the idle screen by simply swiping the card and proceeding through to step 3.0 if the Credit Card Tipping is not enabled.
Swipe or Insert the cardholder’s card.
Key in the purchase amount and press ENTER
Only applicable if the PURCHASE + CASH are turned on.
Press ENTER to bypass the “CASH OUT” or enter the cash withdrawal amount followed by the ENTER key.
NOTE: Cash amounts must be multiples of the minimum currency increment (10 cents).
The pinpad will prompt for account selection. Ask the cardholder to select their account type.
Example: CHQ
The terminal waits for the cardholder to key in the PIN on the pinpad.
The pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN.
PROCESSING NOW will be displayed on the terminal and pinpad.
SKYZER TECHNOLOGIES PAGE 41 OF 81
10.0
11.0
ACCEPTED
ACCEPTEDACCEPTED
DECLINED
DECLINED
DECLINEDDECLINED
Transaction has been ACCEPTED with PIN entry and prints the transaction receipt.
Transaction has been DECLINED with PIN entry and prints the transaction receipt.
ACCEPTED
SKYZER TECHNOLOGIES PAGE 42 OF 81
5.3 CASH OUT TRANSACTION
EFTPOS allows the merchant to give cash to a cardholder, in order to lower the amount of cash held on site. A CASH transaction transfers funds equivalent to the amount of cash withdrawn from the cardholders account to the merchants account.
To perform a CASH OUT transaction using a debit card (i.e. cheque or savings account), follow the steps below:
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
SWIPE OR
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
CASH OUT AMOUNT?
CASH OUT AMOUNT?
CASH OUT AMOUNT?CASH OUT AMOUNT?
$XX.XX
$XX.XX
$XX.XX$XX.XX
AAAAWAITING ACCOUNT
WAITING ACCOUNT The terminal waits for the cardholder to select the account type on the Pinpad.
WAITING ACCOUNTWAITING ACCOUNT
ACCOUNT $XX.XX
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX
CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
AW
AWAITING PIN
AITING PIN The terminal waits for the cardholder to key in the PIN on the pinpad.
AWAW
AITING PINAITING PIN
CHQ
CHQ----PIN $XX.XX
PIN $XX.XX
CHQCHQ
PIN $XX.XXPIN $XX.XX
****
****
********
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
ACCEPTED
ACCEPTED
ACCEPTEDACCEPTED
DECLINED
DECLINED
DECLINEDDECLINED
Select desired transaction.
Example: Press SAV key to select a cash transaction.
Swipe or Insert the cardholder’s card.
Enter the cash withdrawal amount followed by the ENTER key
NOTE: Cash amounts must be multiples of the minimum currency increment (10 cents).
The pinpad will prompt for account selection. Ask the cardholder to select their account type.
Example: CHQ
The pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN.
PROCESSING NOW will be displayed on the terminal and pinpad.
Transaction has been ACCEPTED with PIN entry and prints the transaction receipt.
Transaction has been DECLINED with PIN entry and prints the transaction receipt.
ENZ EFTPOS
SKYZER TECHNOLOGIES PAGE 43 OF 81
5.4 REFUND TRANSACTION
The terminal can be used to REFUND a previous sale. This transaction transfers funds from the merchant’s account to the cardholder’s account.
To perform a REFUND transaction, follow the steps below:
NOTE: The merchant requires a Merchant Refund Card or Supervisor Password to perform a refund transaction.
Step Terminal Display Description
ENZ EFTPOS
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
MERCHANT CARD
MERCHANT CARD
MERCHANT CARDMERCHANT CARD
AWAITING MER PIN
AWAITING MER PIN
AWAITING MER PINAWAITING MER PIN
MERCHANT PIN?
MERCHANT PIN?
MERCHANT PIN?MERCHANT PIN?
ENTER REFUND
ENTER REFUND
ENTER REFUNDENTER REFUND PASSWORD
PASSWORD
PASSWORDPASSWORD ****
****
********
SWIPE OR
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
REFUND AMOUNT?
REFUND AMOUNT?
REFUND AMOUNT?REFUND AMOUNT?
$XX.XX
$XX.XX
$XX.XX$XX.XX
AWAIT
AWAITING ACCOUNT
ING ACCOUNT
AWAITAWAIT
ING ACCOUNTING ACCOUNT
Select desired transaction.
Example: Press CR key to select a refund transaction.
Swipe the Merchant Card.
NOTE: By default, the terminal is set to ask for the Merchant Card when a refund transaction is executed. If the terminal is activated for multi-merchant, each active merchant will require a merchant card to perform a refund transaction as each terminal ID will be unique.
Terminal waits on the Merchant Pin
Key in the Merchant PIN followed by ENTER key on the pinpad
Only applicable if the MERCHANT CARD is turned off.
If the merchant has the Supervisor password, then proceed with keying in the password to perform a refund transaction.
Swipe or Insert the cardholder’s card.
Enter the refund amount followed by the ENTER key
The terminal waits for the cardholder to select the account type on the pinpad.
9.0
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX
CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
The pinpad will prompt for account selection. Ask the cardholder to select their account type.
Example: CR
ACCOUNT $XX.XX
SKYZER TECHNOLOGIES PAGE 44 OF 81
For PIN Entry Transaction
AWAITING PIN
AWAITING PIN
10.0
11.0
12.0
13.0
14.0
AWAITING PINAWAITING PIN
CRD$X.XX
CRD$X.XX
CRD$X.XXCRD$X.XX
PIN OR ENTER
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
ACCEPTED
ACCEPTED
ACCEPTEDACCEPTED
DECLINED
DECLINED
DECLINEDDECLINED
The terminal waits for the cardholder to key in the PIN on the pinpad.
The pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN and proceed with step 12.0 or press ENTER for Signature and proceed with step
15.0
PROCESSING NOW will be displayed on the terminal and pinpad.
Transaction has been ACCEPTED with PIN entry and prints the transaction receipt.
Transaction has been DECLINED with PIN entry and prints the transaction receipt.
For Signature Transaction
Complete steps 1-9 of the transaction process first.
AWAITING ACCOUNT
15.0
16.0
17.0
18.0
19.0
20.0
21.0
AWAITING ACCOUNT
AWAITING ACCOUNTAWAITING ACCOUNT
ACCOUNT $XX.XX
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX
CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
AWAITING PIN
AWAITING PIN
AWAITING PINAWAITING PIN
CRD$X.XX
CRD$X.XX
CRD$X.XXCRD$X.XX
PIN OR ENTER
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
SIGN RECEIPT
SIGN RECEIPT
SIGN RECEIPTSIGN RECEIPT
SIGNATURE OK? Y/N
SIGNATURE OK? Y/N
SIGNATURE OK? Y/NSIGNATURE OK? Y/N
ENTER=YES,CLR=NO
ENTER=YES,CLR=NO
ENTER=YES,CLR=NOENTER=YES,CLR=NO
The terminal waits for the cardholder to select the account type on the pinpad.
The pinpad will prompt for account selection. Ask the cardholder to select their account type.
Example: CR
The terminal waits for the cardholder to key in the PIN on the pinpad.
The pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN and proceed with step 12.0 or press ENTER for Signature and proceed with step
15.0
PROCESSING NOW will be displayed on the terminal and pinpad.
SIGN RECEIPT will be displayed on both terminal and pinpad screen. Tear the
receipt off and ask the cardholder to sign receipt.
Verify the cardholder’s signature with the signature on the back of the card. If the signature matches:
Press ENTER to accept and proceed with step 22.0 If not, press CLEAR to decline and proceed with step 23.0
SKYZER TECHNOLOGIES PAGE 45 OF 81
22.0
23.0
SIG ACCEPTED
SIG ACCEPTED
SIG ACCEPTEDSIG ACCEPTED
SIG DECLINED
SIG DECLINED
SIG DECLINEDSIG DECLINED
SIG ACCEPTED will be displayed on both terminal and pinpad screen. The merchant presses the ENTER key to accept the cardholder’s signature after signature matches with the card.
SIG DECLINED will be displayed on both terminal and pinpad screen. The merchant presses the CLEAR key to decline the cardholder’s signature after signature fails to match with the card.
SKYZER TECHNOLOGIES PAGE 46 OF 81
5.5 CARD NOT PRESENT TRANSACTION
Credit Card numbers can be entered manually in the absence of the cardholder, simply by entering the card number into the keypad when required transaction has been selected.
Example: Purchase, Refund, Tipping Authorisation and Hospitality Authorisation.
Step Terminal Display Description
1.0
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
Select desired transaction.
Example: Press CHQ key to select purchase transaction.
ENZ EFTPOS
2.0
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
Press FUNC at ‘SWIPE OR INSERT CARD’ prompt.
SWIPE OR
3.0
CARD NUMBER:
CARD NUMBER:CARD NUMBER: XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Terminal will then prompt for the card number to be manually entered.
Key in the card number and press ENTER.
CARD NUMBER:
4.0
5.0
6.0
7.0
IRY <MMYY>:
EXPEXP
IRY <MMYY>:IRY <MMYY>:
XXXX
XXXX
XXXXXXXX
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT? $0.00
$0.00
$0.00 $0.00
AWAITING ACCOUNT
AWAITING ACCOUNT
AWAITING ACCOUNTAWAITING ACCOUNT
ACCOUNT $XX.
ACCOUNT $XX.XX
ACCOUNT $XX.ACCOUNT $XX. CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
Enter the expiry date as shown on card. Ensure that numbers are in month/year format.
Key in expiry date and press ENTER.
Terminal will prompt for Purchase Amount
Enter the purchase amount and press ENTER.
The terminal waits for the merchant to select CR account on the pinpad.
XX
The pinpad will prompt for account selection. Select CR account.
XXXX
EXP
EXPIRY <MMYY>:
8.0
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
PROCESSING NOW will be displayed on the terminal and pinpad. Terminal will now automatically connect to the Host and complete the transaction.
9.0
ACCEPTED
ACCEPTEDACCEPTED
Transaction has been ACCEPTED and prints the transaction receipt.
ACCEPTED
DECLINED
10.0
DECLINED
DECLINEDDECLINED
Transaction has been DECLINED and prints the transaction receipt.
SKYZER TECHNOLOGIES PAGE 47 OF 81
5.6 CARD NOT PRESENT REFUND TRANSACTION
This function allows the merchant to perform a refund on the terminal as a card not present transaction.
Step Terminal Display Description
ENZ EFTPOS
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
MERCHANT CARD
MERCHANT CARD
MERCHANT CARDMERCHANT CARD
AWAITING MER PIN
AWAITING MER PIN
AWAITING MER PINAWAITING MER PIN
MERCHANT PIN?
MERCHANT PIN?
MERCHANT PIN?MERCHANT PIN?
ENTER REFUND
ENTER REFUND
ENTER REFUNDENTER REFUND PASSWORD
PASSWORD
PASSWORDPASSWORD XXXX
XXXX
XXXXXXXX
SWIPE OR
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
CARD NUMBER:
CARD NUMBER:
CARD NUMBER:CARD NUMBER: XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
EXPIRY <MMYY>:
EXPIRY <MMYY>:
EXPIRY <MMYY>:EXPIRY <MMYY>: XXXX
XXXX
XXXXXXXX
REFUND AMOUNT?
REFUND AMOUNT?
REFUND AMOUNT?REFUND AMOUNT?
$0.00
$0.00
$0.00 $0.00
AWAITING ACCOUNT
AWAITING ACCOUNT
AWAITING ACCOUNTAWAITING ACCOUNT
ACCOUNT $X
ACCOUNT $XX.
ACCOUNT $XACCOUNT $X CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
X.XX
X.X.
Select desired transaction.
Example: Press CR key to select a REFUND transaction.
Swipe the Merchant Card.
Terminal waits on the Merchant Pin
Key in the Merchant PIN followed by ENTER key on the pinpad
Only applicable if the MERCHANT CARD is turned off.
If the merchant has the Supervisor password, then proceed with keying in the password to perform a refund transaction.
Press FUNC at ‘SWIPE OR INSERT CARD’ prompt.
Terminal will then prompt for the card number to be manually entered.
Key in the card number and press ENTER.
Enter the expiry date as shown on the card. Ensure that numbers are in month/year format.
Key in expiry date and press ENTER.
Enter the refund amount and press ENTER.
The terminal waits for the merchant to select CR account on the pinpad.
XX
The pinpad will prompt for account selection. Select CR account.
XXXX
PROCESSING NOW will be displayed on the terminal and pinpad. Terminal will now automatically connect to the Host and complete the transaction.
SKYZER TECHNOLOGIES PAGE 48 OF 81
ACCEPTED
13.0
14.0
ACCEPTED
ACCEPTEDACCEPTED
DECLINED
DECLINED
DECLINEDDECLINED
Transaction has been ACCEPTED and prints the transaction receipt.
Transaction has been DECLINED and prints the transaction receipt.
SKYZER TECHNOLOGIES PAGE 49 OF 81
5.7 EMV (Europay MasterCard Visa) CHIP CARD TRANSACTION
An EMV chip/smart card is a plastic payment card with an embedded microprocessor.
When processing EMV chip card transactions, merchants and cardholders have the choice of either a PIN or signature transaction. The i5100 terminal supports pin bypass should this function be required.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
ENZ EFTPOS
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
SWIPE OR
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT? $0.00
$0.00
$0.00 $0.00
CASH OUT
CASH OUT AMOUNT?
CASH OUTCASH OUT $0.00
$0.00
$0.00 $0.00
AWAITING ACCOUNT
AWAITING ACCOUNT
AWAITING ACCOUNT AWAITING ACCOUNT
ACCOUNT $XX.XX
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
AMOUNT?
AMOUNT? AMOUNT?
Select desired transaction.
Example: Press CHQ key to select a purchase transaction.
NOTE: A purchase transaction can also be performed at the idle screen by simply inserting the card and proceeding through to step 3.0.
Insert the cardholder’s chip card into the chip card reader at the front of the terminal.
NOTE: The chip card must remain in the terminal until the ‘REMOVE CARD’ prompt is displayed. If the card is removed to early the transaction will be cancelled.
Key in the purchase amount and press ENTER.
Only applicable if the PURCHASE + CASH are turned on.
Press ENTER to bypass “CASH OUT”
The terminal waits for the cardholder to select the account type on the pinpad.
The pinpad will prompt for account selection. Ask the cardholder to select their account type.
Example: CR
For PIN Entry Transaction
AWAITING PIN
AWAITING PIN
7.0
8.0
9.0
AWAITING PINAWAITING PIN
CRD$XX.XX
CRD$XX.XX
CRD$XX.XXCRD$XX.XX
PIN OR ENTER
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
The terminal waits for the cardholder to key in their PIN.
The pinpad will prompt for PIN entry. Ask the cardholder to key in their PIN.
PROCESSING NOW will be displayed on the terminal and pinpad.
SKYZER TECHNOLOGIES PAGE 50 OF 81
10.0
11.0
12.0
REMOVE CARD
REMOVE CARD
REMOVE CARDREMOVE CARD
ACCEPTED
ACCEPTED
ACCEPTEDACCEPTED
DECLINED
DECLINED
DECLINEDDECLINED
Remove card from the chip card reader. NOTE: If no action is taken within 5 seconds, the terminal will proceed with
printing of the receipts and REMOVE CARD prompt will display again.
Transaction has been ACCEPTED with PIN entry and transaction receipt is printed.
Transaction has been DECLINED with PIN entry and transaction receipt is printed.
For Signature Transaction
NOTE: If the cardholder cannot remember their PIN or does not have a PIN, then the merchant
has the option to accept a signature transaction.
Complete steps 1-6 of the transaction process first.
AWAITING PIN
13.0
14.0
15.0
16.0
17.0
18.0
19.0
20.0
AWAITING PIN
AWAITING PINAWAITING PIN
CRD$XX.XX
CRD$XX.XX
CRD$XX.XXCRD$XX.XX
PIN OR ENTER
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
REMOVE CARD
REMOVE CARD
REMOVE CARDREMOVE CARD
SIGN RECEIPT
SIGN RECEIPT
SIGN RECEIPTSIGN RECEIPT
SIGNATURE OK? Y/N
SIGNATURE OK? Y/N
SIGNATURE OK? Y/NSIGNATURE OK? Y/N
ENTER=YES,CLR=NO
ENTER=YES,CLR=NO
ENTER=YES,CLR=NOENTER=YES,CLR=NO
SIG ACCEPTED
SIG ACCEPTED
SIG ACCEPTEDSIG ACCEPTED
SIG DECLINED
SIG DECLINED
SIG DECLINEDSIG DECLINED
Displays on terminal while pin entry prompt displays on the cardholder pinpad.
Cardholder pinpad will prompt for PIN entry. At this point, The merchant must advise the cardholder to press ENTER on the pinpad for a Signature transaction.
PROCESSING NOW will be displayed on the terminal and pinpad.
Remove card from the chip card reader. NOTE: If no action is taken within 5 seconds, the terminal will proceed with
printing of the receipts and REMOVE CARD prompt will display again.
SIGN RECEIPT will be displayed on both terminal and pinpad screen. Tear the receipt off and ask the cardholder to sign receipt.
Verify the cardholder’s signature with the signature on the back of the card. If the signature matches:
Press ENTER to accept and proceed with step 19.0 If not, press CLEAR to decline and proceed with step 20.0
SIG ACCEPTED will be displayed on both the terminal and pinpad screen. The merchant presses ENTER to accept the cardholder’s signature after verifying signature with the card.
SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying signature with the card.
SKYZER TECHNOLOGIES PAGE 51 OF 81
5.8 CREDIT CARD TIPPING TRANSACTION
This function allows the merchant to add a TIP amount to a credit card transaction.
5.8.1 Authorisation
This transaction requests the approval for the Purchase to proceed. The transaction is not a financial transaction, but verifies that the cardholder has the funds available for the intended purchase. If approved, the authorised amount is held until the purchase is completed.
NOTE: When Credit Card Tipping is enabled on the terminal, the terminal menu defaults automatically to the credit card tipping authorisation transaction at card swipe or insertion of chip card.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
TIPPING
TIPPING
TIPPINGTIPPING
AUTH TIP UTIL
AUTH TIP UTIL
AUTH TIP UTIL AUTH TIP UTIL
SWIPE OR
SWIPE OR
SWIPE ORSWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT?
$0.00
$0.00
$0.00 $0.00
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
SIG REQUIRED
SIG REQUIRED
SIG REQUIREDSIG REQUIRED
NOTE: When Credit Card Tipping transaction is enabled, the merchant has the ability to swipe or insert the card to begin the Authorisation transaction.
Only applicable when manually selecting Auth transaction
Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display.
Press CHQ key to select AUTH.
Swipe or insert card to process the transaction.
Enter the Purchase amount to process the transaction and press ENTER
PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction.
SIG REQUIRED will be displayed on both terminal and pinpad screen. Tear the receipt off and ask the cardholder to sign the receipt.
NOTE: Under Eftpos NZ specification, tipping transactions must be verified by the cardholder’s signature rather than PIN.
SKYZER TECHNOLOGIES PAGE 52 OF 81
TRAN XXXXXX
TRAN XXXXXX TRAN XXXXXX
TRAN XXXXXX
5.8.2 Tip Transactions
Adding the tip amount to a transaction.
Step Terminal Display Description
TIPP
TIPPING
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
ING
TIPPTIPP
INGING
AUTH TIP UTIL
AUTH TIP UTIL
AUTH TIP UTIL AUTH TIP UTIL
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
1.
1. TRANS NUMBER
TRANS NUMBER
1.1.
TRANS NUMBER TRANS NUMBER
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT5. TIP AMOUNT
6. TOTAL AM
6. TOTAL AMOUNT
6. TOTAL AM6. TOTAL AM
ENTER TRAN NUM
ENTER TRAN NUM
ENTER TRAN NUMENTER TRAN NUM
PLEASE WAIT
PLEASE WAIT
PLEASE WAITPLEASE WAIT
AUTH
AUTH
AUTHAUTH
CARD XXXXXX....XXXX
CARD XXXXXX....XXXX
CARD XXXXXX....XXXXCARD XXXXXX....XXXX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XXTOTAL AMT NZ$XX.XX REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/NREQUIRED TRANS. Y/N
PUR $XX.XX
PUR $XX.XX
PUR $XX.XXPUR $XX.XX TIP $0.00
TIP $0.00
TIP $0.00TIP $0.00 TOTAL $XX.XX
TOTAL $XX.XX
TOTAL $XX.XXTOTAL $XX.XX
ADD TIP Y/N
ADD TIP Y/N
ADD TIP Y/NADD TIP Y/N
TIP AMOUN
TIP AMOUNT?
TIP AMOUNTIP AMOUN $XX.XX
$XX.XX
$XX.XX $XX.XX
TIP $XX.XX
TIP $XX.XX
TIP $XX.XXTIP $XX.XX
AMT CORRECT Y/N
AMT CORRECT Y/N
AMT CORRECT Y/NAMT CORRECT Y/N
OUNT
OUNTOUNT
T?
T? T?
Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display.
Press SAV key to select TIP.
Select the desired search criteria by pressing the corresponding number on the terminal to retrieve the stored transaction.
Example: Press 1 for TRANS NUMBER
NOTE: When retrieving a transaction to add a Tip amount, the merchant will not be able to retrieve the transaction through option 5 unless a Tip amount has already been added to that transaction.
Enter transaction number which can be obtained from the receipt.
Example: 000001
Terminal will display PLEASE WAIT while retrieving the selected transaction from the terminal.
Transaction details are displayed.
Press ENTER to select that transaction and proceed through step 6.0.
Press CLEAR to exit and return to step 2.0.
To add the TIP amount:
Press ENTER to proceed with adding the TIP amount or
Press CLEAR to exit and return to Step 2.0
Key in TIP AMOUNT and press ENTER.
Press ENTER if the Tip amount entered is correct or CLEAR to cancel the Tip amount and return to the previous screen to re-enter correct amount.
NOTE: The terminal is to limit the total amount of the purchase completion to a maximum of 150% of the value of the accepted authorization i.e. the TIP amount cannot exceed 50% of the authorised amount. Take care to ensure TIP amounts are entered with accuracy, as TIP amounts can not be decreased once entered. If a TIP amount is overcharged, the entire transaction has to be voided and as card data cannot be retrieved, the full amount of the transaction will be lost.
SKYZER TECHNOLOGIES PAGE 53 OF 81
9.0
10.0
TIP ACCEPTED
TIP ACCEPTEDTIP ACCEPTED
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
1.
1. TRANS NUMBER
TRANS NUMBER
1.1.
TRANS NUMBER TRANS NUMBER
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT5. TIP AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT6. TOTAL AMOUNT
TIP amount has been accepted.
Repeat steps 2-9 to finalize any remaining tip transactions or press CLEAR to return to idle screen.
TIP ACCEPTED
SKYZER TECHNOLOGIES PAGE 54 OF 81
TRAN XXXXXX
TRAN XXXXXX TRAN XXXXXX
TRAN XXXXXX
5.8.3 Tipping Utilities
There are three functions under the Tipping Utility menu, as follows:
5.8.3.1 Void Tip
This function allows the merchant to void a Credit Card Tipping transaction.
Note: When voiding TIP, the entire TIP transaction will be voided.
Step Terminal Display Description
TIPPING
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
TIPPING
TIPPINGTIPPING
AUTH TIP UTIL
AUTH TIP UTIL
AUTH TIP UTILAUTH TIP UTIL
SELECT FUNCTION
SELECT FUNCTION
SELECT FUNCTIONSELECT FUNCTION
1.
1. VOID TIP
VOID TIP
1.1.
VOID TIP VOID TIP
2. UPLOAD
2. UPLOAD
2. UPLOAD2. UPLOAD
3. PRINT
3. PRINT
3. PRINT3. PRINT
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
1.
1. TRANS NUMBER
TRANS NUMBER
1.1.
TRANS NUMBER TRANS NUMBER
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT5. TIP AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT6. TOTAL AMOUNT
ENTER TRAN NUM
ENTER TRAN NUM
ENTER TRAN NUMENTER TRAN NUM
PLEASE WAIT
PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the selected transaction.
PLEASE WAITPLEASE WAIT
AUTH
AUTH
AUTHAUTH
CARD XXXXXX....XXXX
CARD XXXXXX....XXXX
CARD XXXXXX....XXXXCARD XXXXXX....XXXX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XXTOTAL AMT NZ$XX.XX REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/NREQUIRED TRANS. Y/N
CANCEL?
CANCEL?
CANCEL?CANCEL? TIP TRANSACTION
TIP TRANSACTION
TIP TRANSACTIONTIP TRANSACTION
PLEASE WAIT
PLEASE WAIT Void TIP Transaction is processing
PLEASE WAITPLEASE WAIT
PRINTIN
PRINTINGGGG ‘Transaction Void’ receipt is printed.
PRINTINPRINTIN
Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display.
Press CR to select UTILITY.
Select the desired function by pressing the corresponding number key.
Example: Press 1 to perform VOID TIP FUNCTION.
Select the desired search criteria by pressing the corresponding number on the terminal to retrieve the stored transaction.
Example: Press 1 for TRANS NUMBER
Enter the transaction number which can be obtained from the receipt.
Example: 000001
Transaction details are displayed.
Press ENTER to select that transaction and proceed through step 7.0.
Press CLEAR to exit and return to step 3.0.
Press ENTER to cancel the TIP Transaction and follow through step 8.0
Press CLEAR to exit and return to TIPPING menu.
SKYZER TECHNOLOGIES PAGE 55 OF 81
5.8.3.2 Uploading Tip Transactions
This function is used by the merchant to transmit all stored credit card tip transactions.
Step Terminal Display Description
TIPPING
TIPPING
1.0
2.0
1.
1. VOID TIP
1.1.
2. UPLOAD
2. UPLOAD
2. UPLOAD2. UPLOAD
3. PRINT
3. PRINT
3. PRINT3. PRINT
TIP TRANSACTIONS
TIP TRANSACTIONS
3.0
Total amount matches with the physical tip transaction receipt. Press ENTER to proceed with uploading the Tip amount.
TIP TRANSACTIONSTIP TRANSACTIONS TOTAL $XX.XX
TOTAL $XX.XX
TOTAL $XX.XXTOTAL $XX.XX TOTAL OK? Y/N
TOTAL OK? Y/N
TOTAL OK? Y/NTOTAL OK? Y/N
4.0
5.0
Total amount not matching with the physical tip transaction receipt. Press CLEAR to exit and proceed with viewing the transactions and adjusting the amounts.
6.0
TIPPINGTIPPING
AUTH TIP UTIL
AUTH TIP UTIL
AUTH TIP UTILAUTH TIP UTIL
SELECT FUNCTION
SELECT FUNCTION
SELECT FUNCTIONSELECT FUNCTION
VOID TIP
VOID TIP VOID TIP
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
X OF XX
X OF XX
X OF XXX OF XX
UPLOAD
UPLOAD
UPLOAD UPLOAD
COMPLETE
COMPLETE
COMPLETECOMPLETE
VIEW TRANS Y/N
VIEW TRANS Y/N
VIEW TRANS Y/NVIEW TRANS Y/N
Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display.
Press CR key to select UTIL.
Select the desired function by pressing the corresponding number key.
Example: Press 2 to perform UPLOAD FUNCTION.
Displays the total tip transactions that are currently stored on the terminal. (NOTE: Check to see if the Total Amount matches with the Total Amount of your tip transaction receipts)
If the TOTAL is correct, press ENTER to upload the stored TIP transactions.
If the TOTAL is not correct, press CLEAR to exit and proceed with step 6.0.
PROCESSING NOW X OF XX displays while uploading the stored tip transactions and once finished, returns to idle screen.
Example: Processing 1 of 10, etc.
Once all the transactions are sent, the screen will display “UPLOAD
COMPLETE”
Press ENTER to view transactions to modify the tip transaction amounts of the stored advices or CLEAR to exit and return to idle screen.
SKYZER TECHNOLOGIES PAGE 56 OF 81
TRAN XXXXXX
TRAN XXXXXX TRAN XXXXXX
TRAN XXXXXX
5.8.3.3 Printing Tips
This function allows the merchant to print the pending tip transactions that are currently stored on the terminal.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
7.0
TIPPING
TIPPINGTIPPING
AUTH TIP UTIL
AUTH TIP UTIL
AUTH TIP UTILAUTH TIP UTIL
SELECT FUNCTION
SELECT FUNCTION
SELECT FUNCTIONSELECT FUNCTION
1.
1. VOID TIP
VOID TIP
1.1.
VOID TIP VOID TIP
2. UPLOAD
2. UPLOAD
2. UPLOAD2. UPLOAD
3. PRINT
3. PRINT
3. PRINT3. PRINT
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
1.
1. TRANS NUMBER
TRANS NUMBER
1.1.
TRANS NUMBER TRANS NUMBER
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT
5. TIP AMOUNT5. TIP AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT6. TOTAL AMOUNT
ENTER TRAN NUM
ENTER TRAN NUM
ENTER TRAN NUMENTER TRAN NUM
PLEASE WAIT
PLEASE WAIT
PLEASE WAITPLEASE WAIT
AUTH
AUTH
AUTHAUTH
CARD XXXXXX....XXXX
CARD XXXXXX....XXXX
CARD XXXXXX....XXXXCARD XXXXXX....XXXX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XXTOTAL AMT NZ$XX.XX
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/NREQUIRED TRANS. Y/N
PRINTING
PRINTING
PRINTINGPRINTING
Press ENTER to scroll through the menu options until the TIPPING menu is shown on the display.
Press CR key to select UTIL.
Select the desired function by pressing the corresponding number key.
Example: Press 3 to perform PRINT FUNCTION.
Select the desired search criteria by pressing the corresponding number to retrieve and print the pending tip transaction.
Example: Press 1 for TRANS NUMBER
Enter the transaction number which can be obtained from the receipt.
Example: 000001
Terminal will display PLEASE WAIT while retrieving the stored transaction.
Details of selected transaction are displayed.
Press ENTER to print the pending transaction.
Press CLEAR to exit and return to previous screen.
Pending tip transaction receipt is being printed.
TIPPING
NOTE: To print all pending transactions stored on the terminal:
• Press ENTER until SUPERVISOR is displayed
• Press CHQ to select XTRA
• At “TERMINAL FUNCTIONS”, press 5
• At “PRINT PENDING TRANSACTIONS”, press 1 to print all the pending
transactions
SKYZER TECHNOLOGIES PAGE 57 OF 81
5.9 DEBIT CARD TIPPING TRANSACTION
This function allows the merchant to accept a tip via a debit or credit card transaction.
Step Terminal Display Description
EEEENZ EFTPOS
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
NZ EFTPOS
NZ EFTPOSNZ EFTPOS
PUR CASH RFND
PUR CASH RFND
PUR CASH RFNDPUR CASH RFND
SSSSWIPE OR
WIPE OR
WIPE ORWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT? $0.00
$0.00
$0.00 $0.00
AWAITING TIP
AWAITING TIP
AWAITING TIPAWAITING TIP
DO YOU WISH TO
DO YOU WISH TO
DO YOU WISH TO DO YOU WISH TO
ADD A TIP Y/N
ADD A TIP Y/N
ADD A TIP Y/NADD A TIP Y/N
PLS ADVISE STAFF
PLS ADVISE STAFF
PLS ADVISE STAFF PLS ADVISE STAFF
OF TIP AMOUNT
OF TIP AMOUNT
OF TIP AMOUNTOF TIP AMOUNT
TIP AMOUNT?
TIP AMOUNT?
TIP AMOUNT?TIP AMOUNT? $0.00
$0.00
$0.00 $0.00
CASH OUT AMOUNT?
CASH OUT AMOUNT?
CASH OUT AMOUNT?CASH OUT AMOUNT? $0.00
$0.00
$0.00 $0.00
AWAITING ACCOUNT
AWAITING ACCOUNT
AWAITING ACCOUNTAWAITING ACCOUNT
ACCOUNT $XX.XX
ACCOUNT $XX.XX
ACCOUNT $XX.XXACCOUNT $XX.XX CHQ SAV CR
CHQ SAV CR
CHQ SAV CRCHQ SAV CR
AWAITING PIN
AWAITING PIN
AWAITING PINAWAITING PIN
SAV
SAV----PIN $XX.XX
PIN $XX.XX
SAVSAV
PIN $XX.XXPIN $XX.XX
****
****
********
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
Select desired transaction.
Example: Press CHQ to select a purchase transaction.
NOTE: A purchase transaction can also be performed by simply swiping the card at the idle screen and proceeding through to step 3.0
Swipe or insert card to proceed with the purchase transaction.
Enter the purchase amount and press ENTER.
AWAITING TIP will be displayed on the terminal where cardholder has to select Y/N to add TIP amount.
To add tip amount, press ENTER and proceed with step 6.0 or CLEAR to exit and proceed with step 8.0.
Please advise the staff member of your tip amount.
Staff member will enter the tip amount and press ENTER
Only applicable if the PURCHASE + CASH are turned on.
Press ENTER to bypass the “CASH OUT” or enter the cash withdrawal amount followed by the ENTER key.
The terminal waits on the account selection from the cardholder on the pinpad.
The pinpad will prompt for account selection. Ask the cardholder to select the account on the pinpad.
Example: SAV
The terminal waits for the cardholder to enter in their pin on the pinpad.
The pinpad may now prompt for PIN entry. Ask the cardholder to enter their PIN number on the pinpad.
PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction.
SKYZER TECHNOLOGIES PAGE 58 OF 81
ACCEPTED
ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt.
14.0
15.0
ACCEPTEDACCEPTED
DECLINED
DECLINED Transaction has been DECLINED for PIN entry and prints the transaction receipt.
DECLINEDDECLINED
SKYZER TECHNOLOGIES PAGE 59 OF 81
5.10 CREDIT CARD HOSPITALITY TRANSACTION
This function allows the merchant to perform hospitality transactions.
5.10.1 Hospitality Authorisation
This transaction verifies that the cardholder has sufficient funds available for the intended purchase. If approved, the authorised amount is held until the purchase is completed.
Step Terminal Display Description
HOSPITALITY
1.0
2.0
3.0
HOSPITALITY
HOSPITALITYHOSPITALITY
AUTH COMP UTIL
AUTH COMP UTIL
AUTH COMP UTILAUTH COMP UTIL
SWIPE OR
SWIPE OR
SWIPE OR SWIPE OR
INSERT CARD
INSERT CARD
INSERT CARDINSERT CARD
AUTH AMOUNT?
AUTH AMOUNT?
AUTH AMOUNT?AUTH AMOUNT?
$0.00
$0.00
$0.00 $0.00
Press ENTER to scroll through the menu options until the HOSPITALITY menu is shown on the display.
Press CHQ key to select AUTH.
Swipe or insert the cardholder’s card.
Enter the Authorisation amount and press ENTER.
For PIN Entry Transaction
4.0
5.0
6.0
7.0
8.0
AWAITING PIN
AWAITING PINAWAITING PIN
CRD$X.XX
CRD$X.XX
CRD$X.XXCRD$X.XX
PIN OR ENTER
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
ACCEPTED
ACCEPTED
ACCEPTEDACCEPTED
DECLINED
DECLINED
DECLINEDDECLINED
The terminal waits for the cardholder to input the pin on the pinpad.
The pinpad will now prompt for PIN entry or SIGNATURE. Ask the cardholder to enter their PIN on the pinpad and proceed with step 6.0 or press ENTER for
SIGNATURE and proceed with step 9.0.
PROCESSING NOW will be displayed on the terminal and pinpad while
processing the transaction.
Transaction has been ACCEPTED for PIN entry and prints the transaction receipt.
Transaction has been DECLINED for PIN entry and prints the transaction receipt.
AWAITING PIN
For Signature Transaction
Complete steps 1-3 of the transaction process first.
AWAITING PIN
9.0
10.0
AWAITING PIN
AWAITING PINAWAITING PIN
CRD$X.XX
CRD$X.XX
CRD$X.XXCRD$X.XX
PIN OR ENTER
PIN OR ENTER
PIN OR ENTERPIN OR ENTER
The terminal waits for the cardholder to input the pin on the pinpad.
The pinpad will now prompt for PIN entry or SIGNATURE. Ask the cardholder to enter their PIN on the pinpad and proceed with step 6.0 or press ENTER for SIGNATURE and proceed with step 11.0.
SKYZER TECHNOLOGIES PAGE 60 OF 81
11.0
12.0
13.0
14.0
15.0
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
SIGN RECEIPT
SIGN RECEIPT
SIGN RECEIPTSIGN RECEIPT
SIGNATURE OK? Y/N
SIGNATURE OK? Y/N
SIGNATURE OK? Y/NSIGNATURE OK? Y/N
ENTER=YES,CLR=NO
ENTER=YES,CLR=NO
ENTER=YES,CLR=NOENTER=YES,CLR=NO
SIG ACCEPTED
SIG ACCEPTED
SIG ACCEPTEDSIG ACCEPTED
SIG DECLINED
SIG DECLINED
SIG DECLINEDSIG DECLINED
PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction.
SIGN RECEIPT will be displayed on both terminal and pinpad screen. Tear the receipt off and ask the cardholder to sign receipt.
Verify the cardholder’s signature with the signature on the back of the card. If the signature matches:
Press ENTER to accept and proceed with step 14.0 If not, press CLEAR to decline and proceed with step 15.0
SIG ACCEPTED will be displayed on both the terminal and pinpad screen. The merchant presses ENTER to accept the cardholder’s signature after verifying signature with the card.
SIG DECLINED will be displayed on both the terminal and pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying signature with the card.
PROCESSING NOW
SKYZER TECHNOLOGIES PAGE 61 OF 81
TRAN XXXXXX
TRAN XXXXXX TRAN XXXXXX
TRAN XXXXXX
5.10.2 Hospitality Completion Transaction
This transaction is a Purchase completion, which provides notification that the authorised purchase has completed. By utilising this combination of transactions, the merchant is provided with the ability to make an authorisation for the anticipated end value that approves the validity of the card and availability of funds. The approval and other transaction details are stored in the memory of the terminal for later use. Use of a parameter to recall the pre-authorised transaction in the terminal creates a completion message without necessarily requiring their customer to present their card again.
Step Terminal Display Description
HOSPITALITY
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
HOSPITALITY
HOSPITALITYHOSPITALITY
AUTH COMP UTIL
AUTH COMP UTIL
AUTH COMP UTILAUTH COMP UTIL
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
1.
1. TRANS NUMBER
TRANS NUMBER
1.1.
TRANS NUMBER TRANS NUMBER
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. CARD SWIPE
5. CARD SWIPE
5. CARD SWIPE5. CARD SWIPE
6. TOTAL AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT6. TOTAL AMOUNT
ENTER TRANS NUM
ENTER TRANS NUM
ENTER TRANS NUMENTER TRANS NUM
AUTH
AUTH
AUTHAUTH
CARD XXXXXX....XXXX
CARD XXXXXX....XXXX
CARD XXXXXX....XXXXCARD XXXXXX....XXXX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XXTOTAL AMT NZ$XX.XX
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/NREQUIRED TRANS. Y/N
ORG AMT $XX.XX
ORG AMT $XX.XX
ORG AMT $XX.XXORG AMT $XX.XX
FINAL AMOUNT?
FINAL AMOUNT?
FINAL AMOUNT?FINAL AMOUNT? $
$XX.XX
$ $
PRINTING
PRINTING
PRINTINGPRINTING
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
ACCEPTED
ACCEPTED Transaction has been ACCEPTED and receipt is printed.
ACCEPTEDACCEPTED
XX.XX
XX.XXXX.XX
Press ENTER to scroll through the menu options until the HOSPITALITY menu is shown on the display.
Press SAV key to select COMP.
Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction.
Example: Press 1 for TRANS NUMBER
NOTE: The details must be obtained from the original Hospitality Authorisation transaction receipt to retrieve the transaction.
Enter the transaction number which can be obtained from the receipt.
Example: 000001
Details of selected transaction are displayed.
Press ENTER to retrieve that transaction.
Press CLEAR to exit and return to previous screen.
NOTE: The total amount displayed will include the previously authorised amount, plus any top-up amounts already processed for this transaction. This is to notify the merchant that a top-up transaction was performed.
Key in the amount to be finalised then press ENTER. This can be greater or lesser than the authorised original amount.
PRINTING will be display on the terminal while printing off the receipt for the cardholder to signature.
PROCESSING NOW will be displayed on the terminal while processing the transaction.
SKYZER TECHNOLOGIES PAGE 62 OF 81
To Void a Hospitality Completion Transaction
This function allows the merchant to void a Hospitality Completion transaction if required.
Complete steps 1-4 of the transaction process first.
ORG AMT $XX.XX
9.0
10.0
11.0
ORG AMT $XX.XX
ORG AMT $XX.XXORG AMT $XX.XX
FINAL AMOUNT?
FINAL AMOUNT?
FINAL AMOUNT?FINAL AMOUNT?
$0.00
$0.00
$0.00 $0.00
VOID/CANCEL
VOID/CANCEL
VOID/CANCELVOID/CANCEL
ORIGINAL AUTH
ORIGINAL AUTH
ORIGINAL AUTHORIGINAL AUTH
PRINTING
PRINTING
PRINTINGPRINTING
To void the transaction, press ENTER without keying in the final amount.
Press ENTER to void the transaction and proceed with step 11.0 or CLEAR to exit and return to the step 5.0 to key the final amount.
PRINTING will be displayed on the terminal while printing off the receipt that transaction has been voided.
SKYZER TECHNOLOGIES PAGE 63 OF 81
5.10.3 Hospitality Utilities
There are two functions under Hospitality Utility menu as follows:
5.10.3.1 Hospitality Top-Up Authorisation
This transaction is an authorisation transaction which requests approval for top­up charges not covered in the original Hospitality authorisation transaction. The value of the Top-up is accounted for when the Hospitality Completion transaction is performed.
A maximum of three Top-up transactions can be performed per original hospitality transaction.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
HOSPITALITY
HOSPITALITYHOSPITALITY
AUTH COMP UTIL
AUTH COMP UTIL
AUTH COMP UTILAUTH COMP UTIL
SELECT FUNCTION
SELECT FUNCTION
SELECT FUNCTIONSELECT FUNCTION
1.
1. TOP
TOP----UP AUTH
1.1.
2. EXTRA CHARGES
2. EXTRA CHARGES
2. EXTRA CHARGES2. EXTRA CHARGES
1.
1. TRANS NUMBER
1.1.
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. CARD SWIPE
5. CARD SWIPE
5. CARD SWIPE5. CARD SWIPE
6. TOTAL AMOUNT
6. TOTAL AMOUNT
6. TOTAL AMOUNT6. TOTAL AMOUNT
UP AUTH
TOP TOP
UP AUTHUP AUTH
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
TRANS NUMBER
TRANS NUMBER TRANS NUMBER
ENTER TRANS NUM
ENTER TRANS NUM
ENTER TRANS NUMENTER TRANS NUM
AUTH AMOUNT?
AUTH AMOUNT?
AUTH AMOUNT?AUTH AMOUNT?
$X.XX
$X.XX
$X.XX$X.XX
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
ACCEPTED
ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt.
ACCEPTEDACCEPTED
DECLINED
DECLINED Transaction has been DECLINED and prints the transaction receipt.
DECLINEDDECLINED
Press ENTER to scroll through the menu options until HOSPITALITY menu is shown on the display.
Press CR key to select UTIL.
Select the desired function by pressing the corresponding number on the terminal.
Example: Press 1 for Top-Up Authorisation
Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction.
Example: 1 for TRANS NUMBER
NOTE: The details must be obtained from the original Hospitality Authorisation transaction receipt to retrieve the transaction.
Enter the transaction number which can be obtained from the receipt.
Example: 000001
Enter the Authorisation amount and press ENTER.
PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction.
HOSPITALITY
SKYZER TECHNOLOGIES PAGE 64 OF 81
TRAN XXXXXX
TRAN XXXXXX TRAN XXXXXX
TRAN XXXXXX
5.10.3.2 Hospitality Extra Charges Transaction
This is a financial transaction to pay for goods and/or services, identified after the customer has departed.
The “Extra Charges” transaction is performed by using the completion transaction receipt.
Step Terminal Display Description
HOSPITALITY
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
9.0
HOSPITALITY
HOSPITALITYHOSPITALITY
AUTH COMP UTIL
AUTH COMP UTIL
AUTH COMP UTILAUTH COMP UTIL
SELECT FUNCTIO
SELECT FUNCTIONNNN
SELECT FUNCTIOSELECT FUNCTIO
1.
1. TOP
TOP----UP AUTH
1.1.
2. EXTRA CHARGES
2. EXTRA CHARGES
2. EXTRA CHARGES2. EXTRA CHARGES
1.
1. TRANS NUMBER
1.1.
2. CARD NUMBER
2. CARD NUMBER
2. CARD NUMBER2. CARD NUMBER
3. AUTH NUMBER
3. AUTH NUMBER
3. AUTH NUMBER3. AUTH NUMBER
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT
4. PURCHASE AMOUNT4. PURCHASE AMOUNT
5. CARD SWIPE
5. CARD SWIPE
5. CARD SWIPE5. CARD SWIPE
6. TOTAL AMOU
6. TOTAL AMOUNT
6. TOTAL AMOU6. TOTAL AMOU
AUTH
AUTH
AUTHAUTH
CARD XXXXXX....XXX
CARD XXXXXX....XXXXXXX
CARD XXXXXX....XXXCARD XXXXXX....XXX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XX
TOTAL AMT NZ$XX.XXTOTAL AMT NZ$XX.XX
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/N
REQUIRED TRANS. Y/NREQUIRED TRANS. Y/N
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT? $0.00
$0.00
$0.00 $0.00
UP AUTH
TOP TOP
UP AUTHUP AUTH
RETRIEVE BY
RETRIEVE BY
RETRIEVE BYRETRIEVE BY
TRANS NUMBER
TRANS NUMBER TRANS NUMBER
NT
NTNT
ENTER TRANS NUM
ENTER TRANS NUM
ENTER TRANS NUMENTER TRANS NUM
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
ACCEPTED
ACCEPTED Transaction has been ACCEPTED and transaction receipt is printed.
ACCEPTEDACCEPTED
DECLINED
DECLINED Transaction has been DECLINED and transaction receipt is printed.
DECLINEDDECLINED
Press ENTER to scroll through the menu options until HOSPITALITY menu is shown on the display.
Press CR key to select UTIL.
Select the desired function by pressing the corresponding number on the terminal.
Example: 2 for EXTRA CHARGES
Select the desired search criteria by pressing the corresponding number on the terminal to retrieve stored hospitality transaction.
Example: Press 1 for TRANS NUMBER
NOTE: The details must be obtained from the Completion transaction receipt to retrieve the transaction.
Extra Charges can be added only once to a Completed transaction.
Enter the transaction number which can be obtained from the completion receipt.
Example: 000001
Details of selected transaction are displayed.
Press ENTER to retrieve that transaction.
Press CLEAR to exit and return to previous screen.
Enter the purchase amount and press ENTER.
PROCESSING NOW will be displayed on the terminal and pinpad while processing the transaction.
SKYZER TECHNOLOGIES PAGE 65 OF 81
5.11 CHEQUE VERIFICATION AUTHORISATION
A Cheque Verification transaction allows the merchant to authorise a cheque, to verify that the cheque is valid for cheque payments.
NOTE: This function must first be activated by request through the company called TeleCheck.
Step Terminal Display Description
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
ENZ EFTPOS
ENZ EFTPOSENZ EFTPOS
CHQ
CHQ
CHQCHQ
CHQ SERIAL # ?
CHQ SERIAL # ?
CHQ SERIAL # ?CHQ SERIAL # ?
XXXXXX
XXXXXX
XXXXXXXXXXXX
CHQ BRANCH # ?
CHQ BRANCH # ?
CHQ BRANCH # ?CHQ BRANCH # ?
XXXXXX
XXXXXX
XXXXXXXXXXXX
CHQ ACCOUNT # ?
CHQ ACCOUNT # ?
CHQ ACCOUNT # ?CHQ ACCOUNT # ?
XXXXXX
XXXXXX
XXXXXXXXXXXX
PURCHASE AMOUNT?
PURCHASE AMOUNT?
PURCHASE AMOUNT?PURCHASE AMOUNT?
$0.00
$0.00
$0.00$0.00
PR
PROCESSING NOW
OCESSING NOW
PRPR
OCESSING NOWOCESSING NOW
ACCEPTED XXXXXX
ACCEPTED XXXXXX
ACCEPTED XXXXXXACCEPTED XXXXXX
PRESS ENTER
PRESS ENTER
PRESS ENTERPRESS ENTER
DECLINED XXXXXX
DECLINED XXXXXX
DECLINED XXXXXXDECLINED XXXXXX
PRESS ENTER
PRESS ENTER
PRESS ENTERPRESS ENTER
Select desired transaction.
Example: Press CHQ key to select a Cheque Verification transaction.
Key in the cheque serial number and press ENTER
Key in the cheque branch number and press ENTER
Key in the cheque account number and press ENTER
Enter the purchase amount and press ENTER
PROCESSING NOW will be displayed on the terminal and pinpad while communicating with the host and the transaction is being processed.
If the transaction is accepted then the terminal and pinpad will display ACCEPTED followed by the authorization ID number. NOTE: The terminal beeps and requires the merchant to press ENTER for the completion of the transaction and returns to idle screen.
If the transaction is declined then the terminal and pinpad will display DECLINED followed by the authorization ID number. NOTE: The terminal beeps and requires the merchant to press ENTER for the completion of the transaction and returns to idle screen.
ENZ EFTPOS
NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER.
SKYZER TECHNOLOGIES PAGE 66 OF 81
5.12 MERCHANT ADMINISTRATION FUNCTIONS
The following standard merchant administration functions are available:
NOTE: When set up as a multi-merchant device, the terminal will first prompt for the selection of the particular merchant for each of the administration functions above.
5.12.1 Terminal Totals
This function allows the merchant to determine the total count and amount of all accepted transactions supported by the terminal since the totals where last reset by the merchant.
Step Terminal Display Description
1.0
2.0
3.0
4.0
ADMIN
ADMINADMIN
TOTL INQ CUT
TOTL INQ CUT
TOTL INQ CUTTOTL INQ CUT
1 MERCHANT 1
1 MERCHANT 1
1 MERCHANT 11 MERCHANT 1 2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2 3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 33 MERCHANT 3
PRINTING
PRINTING
PRINTINGPRINTING
RESET TOTALS?
RESET TOTALS?
RESET TOTALS? RESET TOTALS? ENTER=YES, CLR=NO
ENTER=YES, CLR=NO
ENTER=YES, CLR=NOENTER=YES, CLR=NO
Press ENTER until the ADMIN menu is shown on the display.
Press CHQ key to select TOTL.
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merchant followed by the ENTER.
Totals will be printed immediately.
The user will be prompted whether the totals should be reset.
- If yes is selected, the terminal will return to idle and totals will have been reset. (To check this, repeat steps 1-2. Totals will appear as $0.00 on the printout.)
- If no is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals will remain the same.)
ADMIN
SKYZER TECHNOLOGIES PAGE 67 OF 81
5.12.2 Settlement Inquiry
This function is used by the merchant to retrieve either the current subtotals or historical settlement information from ENZ.
NOTE: Settlement inquiry data can be retrieved retrospectively to a maximum of 7 days.
Step Terminal Display Description
ADMIN
1.0
2.0
3.0
3.1
4.0
ADMIN
ADMINADMIN
TOTL
TOTL INQ CUT
INQ CUT
TOTLTOTL
INQ CUT INQ CUT
1 MERCHANT 1
1 MERCHANT 1
1 MERCHANT 11 MERCHANT 1 2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2 3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 33 MERCHANT 3
SELECT OPTION
SELECT OPTION
SELECT OPTIONSELECT OPTION
XX/XX OTHER
XX/XX OTHER
XX/XX OTHERXX/XX OTHER
DATE
DATE –––– DDMMYYYY
DATE DATE
DDMMYYYY
DDMMYYYY DDMMYYYY
XX/XX/XXXX
XX/XX/XXXX
XX/XX/XXXXXX/XX/XXXX
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
Press ENTER until ADMIN menu is shown on the display.
Press SAV key to select INQ.
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merchant followed by the ENTER.
- Press CHQ to initiate a settlement inquiry for the current settlement period (date will be shown). Proceed with step 4.0.
- Press CR to enter a date for a different settlement period. Proceed with step 3.1
Enter date for which you would like to make a settlement inquiry, ensuring that date is entered in DDMMYYYY format. Press ENTER when correct date has been entered, CLEAR if you wish to re-enter date, CANCEL if you wish to cancel settlement inquiry.
PROCESSING NOW will be displayed on the terminal while processing to retrieve the transaction.
NOTE: Terminal will prompt for any stored Tip Transactions and/or Electronic Offline Voucher to be transmitted. Press ENTER to transmit or press CLEAR to proceed with settlement cutover.
5.0
TRANS. COMPLETE
TRANS. COMPLETE
TRANS. COMPLETETRANS. COMPLETE
Settlement inquiry record is printed.
SKYZER TECHNOLOGIES PAGE 68 OF 81
5.12.3 Settlement Cutover
This function allows the merchant to settle the current settlement period and to cut over to a new settlement period. This can only be performed successfully when the terminal is within the ‘settlement window’ defined by ENZ for the particular merchant and terminal.
Step Terminal Display Description
ADMIN
1.0
2.0
4.0
ADMIN
ADMINADMIN
TOTL INQ CUT
TOTL INQ CUT
TOTL INQ CUTTOTL INQ CUT
1 MERCHANT 1
1 MERCHANT 1
1 MERCHANT 11 MERCHANT 1
2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2
3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 33 MERCHANT 3
CUTOVER NOW?
CUTOVER NOW?
CUTOVER NOW?CUTOVER NOW?
ENTER=YES, CLR=NO
ENTER=YES, CLR=NO
ENTER=YES, CLR=NOENTER=YES, CLR=NO
Press ENTER until ADMIN menu is shown on the display.
Press CR key to select CUT.
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merchant followed by the ENTER.
Press ENTER to initiate a settlement cutover or CLEAR to cancel and return to the previous state.
NOTE: Terminal will prompt for any stored Tip Transactions and/or Electronic Offline Voucher to be transmitted. Press ENTER to transmit or press CLEAR to proceed with settlement cutover.
5.0
6.0
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
TRANS. COMPLETE
TRANS. COMPLETE
TRANS. COMPLETETRANS. COMPLETE
PROCESSING NOW will be displayed on the terminal while processing the transaction.
Settlement cutover record is printed.
SKYZER TECHNOLOGIES PAGE 69 OF 81
5.13 DUPLICATE RECEIPT
This function causes the terminal to print a duplicate of the receipt generated as a result of the last cardholder transaction. This function is used if the original receipt is damaged or illegible. A financial transaction reprint receipt should still be available after a non-financial transaction is completed or after a second or subsequent acquirer transaction.
Step Terminal Display Description
1.0
2.0
3.0
SUPERVISOR
SUPERVISORSUPERVISOR
XTRA INIT DUPL
XTRA INIT DUPL
XTRA INIT DUPLXTRA INIT DUPL
1 MERCHANT 1
1 MERCHANT 1
1 MERCHANT 11 MERCHANT 1 2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2 3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 33 MERCHANT 3
PRINTING
PRINTING
PRINTINGPRINTING
Press ENTER until SUPERVISOR menu is shown on the display.
Press CR key to select DUPL.
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merchant followed by the ENTER.
Prints the last cardholder transaction.
SUPERVISOR
SKYZER TECHNOLOGIES PAGE 70 OF 81
5.14 ELECTRONIC OFFLINE VOUCHERS (EOV)
This function allows the terminal to accept offline transactions in the event of a communications failure with ENZ or the banking network.
Purchase and Refund transactions can be accepted in EOV mode. A pre-set limit is in place for the both the number of transactions accepted per card and the amount of the purchase and refund.
All the transaction details are held on the terminal until connectivity with ENZ has been restored, at which time all EOV transactions will be uploaded to the ENZ network. During the course of the upload, a receipt will automatically be printed for any stored transactions that are declined.
This function is only available where a merchant has bank approval to accept EOV transactions.
The following notes relate to the operation to the terminal’s EOV operation:
• Both debit and credit cards can be used for purchase and refund transactions in EOV mode
• A pre-set limit is in place for both the number of transactions accepted per card and the purchase and refund amount.
• ‘EFTPOS Offline’ will be displayed on the screen when a terminal enters into EOV mode.
• Purchase and Refund transactions are held in the memory of the terminal until connectivity with the host has been restored
• The terminal will attempt a log on every ten minutes to check the network status, alternatively a manual log on can be performed by the merchant
• For all transactions processed in EOV mode, the cardholder will be prompted to sign the merchant copy of the receipt.
• If a transaction other than a Purchase or Refund is attempted whilst in EOV mode, the terminal will try to establish connectivity with the network and if failed, terminal will still be operating in EOV mode.
SKYZER TECHNOLOGIES PAGE 71 OF 81
5.14.1 Upload Electronic Offline Voucher (EOV) Transactions
This function allows the merchant to upload any electronic offline voucher transactions stored on the terminal.
NOTE: A merchant must have bank approval to be able to accept EOV transactions.
Step Terminal Display Description
1.0
2.0
3.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
PROCESSING NOW
PROCESSING NOW
PROCESSING NOWPROCESSING NOW
X OF XX
X OF XX
X OF XXX OF XX
Press FUNC.
Key in 88 and press ENTER.
The terminal starts to upload the stored offline transactions which were stored on the terminal.
SKYZER TECHNOLOGIES PAGE 72 OF 81
6 ADMINISTRATION
6.1 DIAGNOSTICS
This function allows the merchant to perform diagnostic functions to aid in the maintenance of the terminal.
Step Terminal Display Description
1.0
2.0
3.0
4.0
4.1
4.2
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
SELF TEST?
SELF TEST?
SELF TEST?SELF TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
CARD READ TEST?
CARD READ TEST?
CARD READ TEST?CARD READ TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
SWIPE CARD
SWIPE CARD
SWIPE CARDSWIPE CARD
GOOD CARD READ
GOOD CARD READ
GOOD CARD READGOOD CARD READ
Press FUNC.
Key in 9904, press ENTER.
Press ENTER to continue with the self test or CLEAR to cancel and return to idle prompt.
Press ENTER to start the card read test, CLEAR to bypass the card read test or CANCEL to cancel and return to idle prompt.
Swipe a magnetic stripe card through the magnetic stripe card reader. ENTER or CLEAR to go to the keyboard test.
Displays if the terminal was successfully able to read the magnetic stripe data.
4.3
5.0
5.1
5.2
6.0
BAD CARD READ
BAD CARD READBAD CARD READ
KEYBOARD TEST?
KEYBOARD TEST?
KEYBOARD TEST?KEYBOARD TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
CLEAR TO EXIT
CLEAR TO EXIT
CLEAR TO EXITCLEAR TO EXIT
ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
XXXXXX
XXXXXX
XXXXXXXXXXXX
DISPLAY TEST?
DISPLAY TEST?
DISPLAY TEST?DISPLAY TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
Displays if the terminal is unable to read the magnetic stripe data.
Press ENTER to start the keyboard test, CLEAR bypass the keyboard test or CANCEL to cancel the function and return to idle prompt.
Press ENTER to perform a keyboard test, CLEAR to go the display test.
The terminal echoes the keys as the merchant presses them on the terminal. If CLEAR or CANCEL is pressed the terminal exits the keyboard test.
Press ENTER to perform a display test, CLEAR to bypass the display test or CANCEL to cancel the function and return to idle prompt.
BAD CARD READ
SKYZER TECHNOLOGIES PAGE 73 OF 81
6.1
7.0
7.1
8.0
8.1
8.2
8.3
8.4
8.5
8.6
8.7
█ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █
PRINTER TEST?
PRINTER TEST?
PRINTER TEST?PRINTER TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
PRINTING
PRINTING
PRINTING PRINTING
PINPAD TEST?
PINPAD TEST?
PINPAD TEST?PINPAD TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
LISTEN FOR
LISTEN FOR
LISTEN FOR LISTEN FOR PINPAD BUZZER
PINPAD BUZZER
PINPAD BUZZERPINPAD BUZZER
BUZZER OK?
BUZZER OK?
BUZZER OK?BUZZER OK? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
KEYBOARD TEST?
KEYBOARD TEST?
KEYBOARD TEST?KEYBOARD TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
LOOK AT
LOOK AT
LOOK ATLOOK AT
PINPAD DISPLAY
PINPAD DISPLAY
PINPAD DISPLAYPINPAD DISPLAY
CLR TO EXIT
CLR TO EXIT
CLR TO EXITCLR TO EXIT ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
DISPLAY TEST?
DISPLAY TEST?
DISPLAY TEST?DISPLAY TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
█ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █ █
Screen should display this during display test. Press ENTER or CLEAR to go onto next test, CANCEL to return to idle prompt.
Press ENTER to perform a printer test, CLEAR to bypass the printer test or CANCEL to cancel the function and return to idle prompt.
Terminal will print a test transaction record immediately when ENTER key is pressed.
Press ENTER to perform the PINPAD test, CLEAR to bypass the PINPAD test or CANCEL to cancel the function and return to idle prompt.
Continuous beeping sound will go off on the PINPAD.
Press ENTER if the buzzer test passed or CLEAR if failed.
Press ENTER to start the Keyboard test, CLEAR to bypass the Keyboard test or CANCEL to cancel the function and go to COMMS test.
Displays on the terminal to advise the merchant to look at the PINPAD display to proceed with the keyboard test.
Press ENTER to perform a keyboard test or CLEAR to go the display test.
Press ENTER to perform a display test, CLEAR to bypass the display test or CANCEL to cancel the function and go to COMMS test.
Screen should display this during display test. Press ENTER or CLEAR to go onto next test.
For TCP/IP (Broadband) Connectivity Test
9.0
9.1
9.2
PING IP TEST?
PING IP TEST?PING IP TEST? ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
PING TEST
PING TEST
PING TEST PING TEST
PASSED
PASSED
PASSEDPASSED
PRESS ENTER
PRESS ENTER
PRESS ENTERPRESS ENTER
PING TEST
PING TEST
PING TEST PING TEST
FAILED
FAILED
FAILEDFAILED
PRESS ENTER
PRESS ENTER
PRESS ENTERPRESS ENTER
Press ENTER to perform IP ping test, CLEAR to bypass the IP ping test or CANCEL to cancel the function and return to idle screen.
Displays if the terminal was successfully able to obtain connectivity to internet.
Displays if the terminal is unable to obtain connectivity to internet.
PING IP TEST?
SKYZER TECHNOLOGIES PAGE 74 OF 81
EXTRA TERMINAL FUNCTIONS
The terminal provides extra terminal functions which are accessible from the Supervisor menu.
6.1.1 Xtra
Step Terminal Display Description
SUPERVISOR
1.0
SUPERVISOR
SUPERVISORSUPERVISOR
XTRA INIT DUPL
XTRA INIT DUPL
XTRA INIT DUPLXTRA INIT DUPL
Press ENTER until SUPERVISOR menu is shown on the display.
Press CHQ key to select XTRA.
2.0
3.0
1 MERCHANT 1
1 MERCHANT 11 MERCHANT 1 2 MERCHANT 2
2 MERCHANT 2
2 MERCHANT 22 MERCHANT 2 3 MERCHANT 3
3 MERCHANT 3
3 MERCHANT 33 MERCHANT 3
TERMINAL
TERMINAL
TERMINALTERMINAL FUNCTIONS
FUNCTIONS
FUNCTIONSFUNCTIONS
Only applicable with Multi-Merchant setup.
Use the scroll key CHQ or SAV or press the corresponding number on the terminal to select the Merchant followed by the ENTER.
Select desired function from option table listed below by pressing the corresponding number key to activate chosen option.
Example: Press 0 key to print of Stored Transaction Totals
1 MERCHANT 1
NOTE: Upon completion of desired function, terminal will return to idle screen. Repeat steps 1-3 if required.
Press # Terminal
Display
Description
Press 0: Print Stored Transaction Totals
PRINTING
PRINTING
PRINTINGPRINTING
Terminal will display PRINTING and will print a record of all stored transactions awaiting transmission in the terminal.
Press 1: Terminal Restart
RESTART
RESTART
RESTARTRESTART
TERMINAL?
TERMINAL?
TERMINAL?TERMINAL?
Press ENTER to restart the terminal CANCEL to return to idle prompt. If ENTER key is pressed, terminal will restart and soon return to idle prompt.
Press 2: Display KVC and print Terminal Configuration
PRINTING
PRINTING
PRINTINGPRINTING
Terminal will display KVC and prompt to PRINT CONFIG Y/N. If yes is selected, PRINTING displays while printing the configuration report. If no is selected, terminal returns to admin menu.
SKYZER TECHNOLOGIES PAGE 75 OF 81
Press 3: Print EMV Public Keys
PRINTING
PRINTING
PRINTINGPRINTING
Press 4: Print EMV Enable Applications
PRINTING
PRINTING
PRINTINGPRINTING
Press 5: Print Pending Transactions
PRINTING
PRINTING
PRINTINGPRINTING
Displays while printing the check sum value of all EMV public keys stored within the terminal. If the terminal has no stored EMV public keys then it will display “NO PUBLIC KEYS”.
Displays while printing a list of all the currently enable EMV Application Identifiers (AIDs) supported by the terminal. If the terminal has no EMV applications it will display “NO EMV APPS”
Terminal will prompt to select option 1-3. Select desired option.
PRINTING displays while printing all pending transactions. If the terminal has no pending transactions it will display “NO PENDING TRANSACTIONS”.
Press 6: Print EMV Transactions
PRINTING
PRINTING
PRINTINGPRINTING
PRINTING displays while printing the last EMV transaction. If the terminal has no EMV transactions it will display “NO EMV TRANSACTIONS”.
Press 7: Print Card Prefix Table
PRINTING
PRINTING
PRINTINGPRINTING
PRINTING displays while printing Card Prefix Table.
Terminal returns to admin menu.
Press 8: To change Date and Time of the terminal
DATE
DATE –––– DDMMYY
DATE DATE
16/11
16/11/09
16/1116/11
TIME
TIME –––– HHMMSS
TIME TIME
12:49
12:49
12:4912:49
DDMMYY
DDMMYY DDMMYY
/09
/09/09
HHMMSS
HHMMSS HHMMSS
To change the Date, enter the day, month and the year on the keyboard and press ENTER
To change the Time, enter the hour and minutes on the keyboard and press
ENTER
NOTE: When the Merchant logon is accepted, the current date and time are automatically updated on the terminal.
SKYZER TECHNOLOGIES PAGE 76 OF 81
6.2 TRAINING MODE
The terminal has a training mode that can be toggled through the following steps:
Step Terminal Display Description
1.0
2.0
3.0
4.0
EFTPOS NZ LTD
FUNCTION?
FUNCTION?
FUNCTION?FUNCTION?
TRAINING MOD
TRAINING MODE?
TRAINING MODTRAINING MOD ENTER OR CLEAR
ENTER OR CLEAR
ENTER OR CLEAR ENTER OR CLEAR
PLEASE WAIT
PLEASE WAIT
PLEASE WAIT PLEASE WAIT
E?
E?E?
Press FUNC
Key in 9999, press ENTER
Press ENTER to enter Training Mode, or CLEAR to exit Training Mode
The terminal briefly displays “PLEASE WAIT” and then returns to the idle prompt
When the terminal is in training mode, a large indication will appear on the display that the terminal is currently in training mode. To exit Training Mode, repeat steps 2 and 3.
NOTE: Before the terminal can operate in training mode, the terminal and merchant ID’s must be configured.
Ensure that any pending transactions that are stored on the terminal have been settled before exiting the Training mode.
SKYZER TECHNOLOGIES PAGE 77 OF 81
6.3 NEW FEATURES OF THE TERMINAL
6.3.1 DECLINED ALERT
To notify the merchant of a declined transaction the terminal will beep, displaying ‘declined’ and a receipt will not be printed until the merchant presses enter.
6.3.2 ONE OR TWO PIECE UNIT
The Ingenico 5100 can function as either an IPP terminal or as an EPP terminal with the i3010 pinpad attached. This dual functionality allows a merchant to simply unplug a failed pinpad, re-boot the terminal and continue processing transactions until the pinpad can be replaced.
6.3.3 FULL MESSAGE ENCRYPTION
Merchants and cardholders can have confidence in the benefits of increased security standards with full message encryption, allowing the secure transmission of EFTPOS transactions across wireless or internet communications links.
6.3.4 BROADBAND CONNECTIVITY
The Ingenico 5100 terminal allows the choice of TCP/IP communications with the Eftpos NZ host. To enable TCP/IP connectivity with the ENZ host, broadband access must be arranged prior to installing the terminal.
Contact EFTPOS New Zealand on 0800 338 767 to ensure broadband connectivity is activated for the merchant site.
SKYZER TECHNOLOGIES PAGE 78 OF 81
7 SAFETY AND MAINTENANCE
7.1 CLEANING THE CASE
• DO NOT allow any water to enter inside the case. Remove any dust,
accumulated dirt or grime from the case using a damp cloth.
• DO NOT use solvents, cleaning fluids or abrasives. These materials could
damage the plastic housing and any exposed contacts.
7.2 GENERAL SAFETY INFORMATION
This equipment has been designed and manufactured to meet international safety standards but, like any electrical apparatus, due care must still be taken:
• Do read and understand the instructions before using the equipment
• DO NOT expose this apparatus to rain or moisture. This product is
approved for indoor use only. Where necessary, use a protection cover that prevents ingress of water.
• DO NOT remove any screws or non-operator accessible covers.
• DO NOT insert any metallic objects.
• DO NOT allow liquid to spill into the terminal’s openings.
• DO NOT allow anything to rest on the power or telecom cords and
ensure that all cables are routed to prevent damage or accidental contact.
• DO NOT continue to operate the equipment if you are in any doubt
about it working normally, or if it is damaged in any way. Withdraw the mains plug and consult your service agent.
7.3 INGRESS GUARDS
To help minimise risk of dust or water ingress to the terminal, the use of an ingress guard is recommended.
Recommended supplier:
KeyCovers (Auckland)
Email: sales@keycovers.co.nz
Phone: (09) 845 1464
SKYZER TECHNOLOGIES PAGE 79 OF 81
PSTN Cable
ECR Interface Cable
Ethernet Cable
7.4 EXTERNAL POWER SUPPLY
• Only an Ingenico approved power supply (CE Marked) specified for use
with this terminal must be used.
• Operate only from a power source as specified on the Power Supply
Unit.
7.5 CONNECTIONS
Take due care when attaching cables. Under no circumstances must the PSTN (i.e. telephone) cable be inserted into the RS232 ports.
Power Supply
cord
Pinpad Cable
Figure 5 - Cable Port Locations
NOTE: The pinpad cable connects to the RS232-1 port and the ECR interface
cable connects to the RS232-2 port.
SKYZER TECHNOLOGIES PAGE 80 OF 81
Printer Latch
7.6 LIFT LATCH TO OPEN PRINTER LID
To open the printer lid, press the printer latch backwards which will release the locks and then lift up the printer lid.
Press the printer latch backwards which will release the locks and then lift up the printer lid
Figure 6 – Opening Printer Lid Direction
7.7 PAPER SIZE
The paper roll size is 57mm width and 50mm diameter. Please take note of the direction of the paper roll.
Figure 7 - Paper Roll Load Direction
7.8 OPERATING ENVIRONMENT
The operating temperature range for this device is between 5oC and 40oC.
SKYZER TECHNOLOGIES PAGE 81 OF 81
8 SKYZER TECHNOLOGIES CONTACT DETAILS
Phone:
NZ +64 9 259 0322
AUS +61 2 9998 7555
Fax:
NZ +64 9 259 0323
AUS +61 2 9998 7544
Address:
Skyzer Limited
Unit A4, 1066 Great South Road
Mt Wellington, Auckland
New Zealand
Internet Access
http://www.skyzer.co.nz
Technical Questions and Sales Enquiries
sales@skyzer.co.nz
If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly.
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