Skywell 5 User Manual

SKYWELL
User Manual

ATMOSPHERIC WATER GENERATOR

USER MANUAL AVAILABLE AT SKYWELL.COM

When using electrical appliances, basic safety precautions
should be followed to reduce the risk of fire, electric shock
and injury to persons or property. This manual contains
important information describing how to safely set up, use
and maintain your Skywell.

© 2017 Skywell, LLC

1

CONTENTS OF THE SKYWELL USER MANUAL

Page Topic

2
3
3
4
5
5
5
6

7

8
9
9
9
10
11
12
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13

14

15

16

The Skywell Mission

Quick Setup and Installation
Key Safety Considerations
Safety Precautions
Product Specifications
Parts & Features
Replacement Parts List
Operating and Using Your Skywell
The Skywell App
Water Generation Settings

Creating Your Personal Hydration Profile

Adding Water Dispensed Data To Hydration Profile
Adding Custom Logos and Advertisements
Cleaning and Care
Cleaning and Care (cont.)
Replacing the Skywell Water Filters
Replacing the UV Bulbs
Troubleshooting Tips
Limited Warranty
FCC Statement
IC Statement

THE SKYWELL MISSION

Our goal is simple: To change the way people think about drinking water through the
use of a revolutionary technology that creates fresh, clean drinking water from the air.

Utilizing your new Skywell not only results in fewer plastic bottles in the ocean and
landfills, but it also represents a more socially responsible way to access your drinking water.

HOW THE SKYWELL WORKS

Your Skywell uses a fan to draw the ambient moist air into the unit where it passes through a
chilled evaporator coil that cools the air to below the dew point, at which point the air is no
longer able to hold its moisture. The resulting condensation is collected in a tank at the
bottom of the Skywell and purified utilizing a proprietary filtration system, UV light treatment
and ozone protection.

If you have a question or a problem, please contact

2

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

QUICK SETUP AND INSTALLATION

To reduce risk of injury and/or property damage, please read the

Skywell User Manual in its entirety before assembling, installing and operating the
Skywell. Failure to follow the instructions in the Skywell User Manual could cause

personal injury or property damage.

Excessive Weight Hazard. Use two or more people to unpack,move

and install the Skywell. Always use 2 people to move the Skywell.

① Unpack the Skywell and recycle the box.

② Find the perfect spot for your Skywell on a hard level surface. It should have 8 inches of space,

in each direction, away from walls or furniture to ensure proper airflow and operation.

③ Plug the Skywell into a standard 3-prong grounded outlet. Turn on the Skywell at the on/off
switch located on the rear of the Skywell where the power cord enters the unit. Let the Skywell
begin making water. The unit may require at least 24 hours to generate a full tank.

④ We recommend that you break-in the water filters to avoid any taste inconsistency in your first
few gallons of Skywell-generated water. See page 6 for instructions (Water Filter Break-in Prior to
Use).

⑤ The drip tray may be removed and installed without opening the front door. The drip tray cover

may be removed to clean the drip tray. When reinstalling the drip tray, insert it downward securing
it into its docked position below the dispense point.

The Skywell should be upright for at least 4 hours prior to plugging it

into the electrical wall outlet. Plugging in shortly after the Skywell has been on its

side can damage the compressor.

NOTE: AFTER WATER GENERATION, IT MAY TAKE 90 MINUTES FOR COLD WATER TO
REACH ITS COLDEST TEMPERATURE.

KEY SAFETY CONSIDERATIONS

Plug the Skywell plug into a standard 3-prong grounded AC 120V,

60Hz outlet ONLY. Consult with an electrician if necessary.

The Skywell dispenses water as hot as 203° Farenheit (95° Celsius).

Use caution when dispensing hot water and do not allow children to dispense hot
water without proper and direct adult supervision.

If you have a question or a problem, please contact

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

3

SAFETY PRECAUTIONS

Ensure you read the Skywell User Manual in its entirety before

installing and operating the Skywell for the first time.

When operating the Skywell, always exercise basic safety precautions including, but

not limited to, the following:

1. Prior to use, the Skywell must be properly assembled and installed in accordance with the Skywell User
Manual.

2. The Skywell is intended for water dispensing only. Do NOT use other liquids. Do NOT use for other
purposes. The Limited Warranty is void if used to dispense any other liquids.

3. For indoor use only. Keep the Skywell in a dry place away from direct sunlight. Do NOT use outdoors.

4. Install and use only on a hard, flat and level surface.

5. Do NOT place the Skywell in an enclosed space or cabinet.

6. Do NOT operate the Skywell in the presence of explosive or inflammable fumes.

7. Position the Skywell no closer than 8 inches from a wall to permit free airflow between the wall and the

Skywell. There must be at least 8 inches of clearance on all the sides of the Skywell.

8. Use only properly grounded outlets.

9. Always grasp the plug and pull straight out from the outlet. Never unplug by pulling on the cord.

10. Do NOT use the Skywell if the cord becomes frayed or otherwise damaged.

11. To protect against electric shock, do NOT immerse the cord plug, or any other part of the Skywell, in

water or other liquids.

12. Ensure the Skywell is unplugged prior to cleaning or changing filters.

13. Never allow children to dispense hot water without proper and direct adult supervision.

14. Service should be performed only by a Skywell Certified Technician. Please contact us at 1-844-SKY-

WELL (1-844-759-9355) for assistance.

Do not tamper with the ozonator. Ozone is released in very small

quantities that have been verified as safe. Attempting to adjust the ozonator may
release more ozone than prescribed.

Electrical Shock Hazard

1. Plug your Skywell into a grounded 3-prong outlet only.

2. Do not remove the ground prong from the Skywell power cord.

3. Failure to follow these instructions can cause fire or electrical shock resulting in injury or even death.

A 120 volt, 60 Hz, AC only, 15-amp, fused electrical supply is required. A time-delay fuse or circuit
breaker is recommended. Do not overload the circuit. If required, provide a separate circuit to serve
only the Skywell. The Skywell must be plugged into a mating, 3 prong, grounding-type outlet; grounded in
accordance with local codes and ordinances. In the event of a malfunction or breakdown,
grounding will reduce the risk of electrical shock by providing a path of least resistance for electric
current. If a mating outlet is not available, it is the personal responsibility and obligation of the user to
have the properly grounded outlet installed by a qualified electrician. Do not ground to a gas pipe.
Do not have a fuse in the neutral or ground circuit.

If you have a question or a problem, please contact

4

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

PRODUCT SPECIFICATIONS

If you have a problem or a question, please contact us at 1-844-SKY-WELL or email [e-mail] for assistance.

7

Power rating

Refrigerant Types

Cold Water Power

Hot Water Power

Dispense Temp. Range

Collection tank capacity

Cold tank capacity

Hot tank capacity

Dimensions

Net Weight

PARTS & FEATURES

AC 110 -120V/60Hz/13A

R134a & R410A

70W

850W

37°F - 203 °F

6 L / 1.6 Gallons

10 L / 2.5 Gallons

0.8 L / 0.21 Gallons

123. 5 H × 32. 7 W × 50. 7 D (cm)

48.6 H × 12.9 W × 20 D (inch)

73kg / 160.937 lbs

Tap Button: Child Safety Lock

Tap Button: Hot Water

Interactive Touch Screen Tap

Button: Cold

LED Light

Water Dispensing Point

Drip Tray

Water Filter Door

Water Filters

COMMON REPLACEMENT PARTS LIST

Complete Filter Kit

Air Filter

UV Light

80092
80011
80056

UV Sensor
TDS Meter
pH Meter

UV Light

Cold Tank

Power Cord Connection

On/O Switch

Drain Plug

Condenser

UV Light

Collection Tank

80049

80060
80234

OPERATING AND USING YOUR SKYWELL

DISPENSING COLD WATER

After water generation, it will take up to 90 minutes for the water to reach its
maximum cold temperature. During this time, the compressor may run
continuously. Cold water available for dispense will be aligned with overall water
generation, which is influenced by the ambient conditions.

1. Place your cup on

the center of the drip tray.

2. Press the blue circle button to the right of the touch screen to dispense cold

water.

3. Press the blue circle button for the duration of the dispense until the desired fill
level is obtained

Child Safety Lock
Hot Dispense Button

Cold Dispense Button

DISPENSING HOT WATER

After water generation, the Skywell is able to heat the water up to 203
degrees Fahrenheit within 15-20 minutes. Hot water available for dispense will be
aligned with overall water generation, which is influenced by the ambient
conditions.

1. Place your cup on the center of the drip tray.

2. Press and release the top red unlock button (Child Safety Lock) on the left of

the touch screen. You have approximately 10 seconds to begin hot water

dispense before the red unlock button will need to pressed again.
Press the bottom red circle button (below the red unlock button) to dispense
hot water. Use with caution.

3. Press the red circle button for the duration of the dispense until the desired fill
level is obtained.

4. Never allow children to dispense hot water without proper and direct adult
supervision.

If you have a question or a problem, please contact

6

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

THE SKYWELL APP

If you have a problem or a question, please contact us at 1-844-SKY-WELL or email [e-mail] for assistance.

17

Date & Time

Current Hot Water

Temperature

Custom Logo

(optional)

Plastic

Bottles Saved

Current Water

Level

Track Hydration

Additional Pages

Create Hydration
Profile
Eco Quiz
Skywell Contact
Information

Quiet Mode

Settings

Current Cold Water

Temperature

WATER GENERATION SETTINGS

Daily Water Generation
Schedule – Tap the Settings icon
on the bottom right hand corner
of the home page. Enter the
Administrator PIN number (the
factory default PIN number is

1111). Tap the buttons to set
regular generation schedule. You
can set up to 4 different time
periods. Setting all 4 time periods
to "ON" will produce the most
water.

Hot and Cold Water
Temperature - Tap the Settings
icon on the bottom right hand
corner of the home page. Enter
the Administrator PIN number.

Tap the pencil icon next to Hot

Temp or Cold Temp and use the
scroll bar to change the water
temperature. Tap "Save and Set
Temperature" to save changes.

Quiet Mode - Tap the fan

icon on the bottom right hand
corner of the home page. Select
Quiet Mode for 1, 2, or 3 hours. To
schedule a recurring quiet
mode, you can use the Daily
Generation Schedule feature.

If you have a question or a problem, please contact

8

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

CREATING YOUR PERSONAL HYDRATION PROFILE

On the Dashboard page
of the Skywell App, tap
the arrow on the right side

Optional Profile Features:

Avatars

º

- Select an avatar by tapping on the
pencil icon at the top of the page

- Browse through Skywell’s avatar options
by tapping on the “Avatar Types” drop down menu on the top right of
the page and by using the right and left arrows

Daily Hydration Goals

º

- Set a daily hydration goal by swiping the bottom bar to the right.

Note: you can set a daily hydration goal of up to 8 cups (each cup is 8oz)

On the Hydration Profile
page, tap the + button to
create your profile

Enter your first name
and last name initial in
the fields on the page

PIN Code

º

- To have your Hydration Profile protected with a unique PIN number so it is only

accessible by you, tap the “ON” button under “ENABLE PIN”. Note: you will be

prompted to create a 4-digit PIN code once you have selected all of your other
desired profile features and tap the “OK” button on the bottom of the page.

ADDING WATER DISPENSED DATA TO HYDRATION PROFILE

After you’ve dispensed
your water, a page
displaying water dispense
data will appear

Tap on the “Add to
Profile” button on the
bottom of the page

Select your profile
from the Hydration
Profiles page

The dispensed water
data is automatically
added to your
Hydration Profile

If you have a question or a problem, please contact

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

9

CLEANING AND CARE

Disinfecting the Dispensing

Point Time Required: 1 minute

The Skywell is designed with a recessed dispensing point to minimize contact
with the external environment. Regular use of the hot water dispenser will

generally disinfect the recessed dispensing point.

We strongly recommend the following extra care of the dispensing
point to ensure you always have the cleanest water possible.

Prior to using the Skywell each day:

1. Use a non-toxic cleaning agent to clean the dispensing point (including
the nozzle).

2. Run hot water through the dispensing point for at least 5 seconds and

discard the generated hot water.

Recommended Frequency: Daily

Cleaning the Collection Tank

Time Required: 30 minutes Recommended Frequency: Quarterly

Since the collection tank can be exposed to environmental elements, it
can attract a buildup over time. While the Skywell filtration and water
quality systems will ensure your water remains clean and safe to
drink, such buildup can ultimately shorten the life of the water filters and
reduce the energy efficiency of the Skywell. Therefore, regular cleaning is

essential to ensure optimal performance of your Skywell. Please contact us to
have a Skywell Certified Technician perform the necessary maintenance

services.

The collection tank must be cleaned if the unit is without power for more than
4 hours. You must contact a Skwyell Certified Technician to clean the tank.

Cleaning the Skywell Exterior

Time Required: 2 minutes Recommended Frequency: As needed.

Use readily-available stainless steel cleaners. Finish by wiping with a
dry cloth. Do not spray any cleaner in the area of the tablet, air filter,
exhaust fan or dispensing point.

If you have a question or a problem, please contact

10

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

CLEANING AND CARE (cont.)

Cleaning the Air Filter

Time Required: 5 minutes

1. Open the fan door by pressing the latch

2. Remove the air filter

3. Rinse the air filter until

through it comes out clear

4. Shake excess water from the filter

5. Return the filter to its

latch the door shut

Note:
contact us if you notice any damage to the air filter.

The air filter is critical to the Skywell's water quality and quantity. Please

Recommended Frequency: At least weekly

1

water passing

compartment and

2

3

Cleaning the Skywell After a Power Outage

The Skywell will keep your water fresh and clean and tasting pure as long as there is
power to the unit. If the Skywell is without power for more than 4 consecutive hours:

1. DO NOT drink the water.

2. You must contact a Skywell Certified Technician for service.

3. The Skywell Certified Technician will completely clean the Skywell and return the unit
to its optimal condition.

Detecting Any Abnormal Circumstance

The Skywell generates
detect any abnormal circumstance or ozone odor:

1. DO NOT drink the water.

2. You must contact a Skywell Certified Technician for service.

fresh, clean and pure tasting water. If, for any reason, you

Unit Not Cooling

If the Skywell is not cooling the generated water to below 60 degrees Fahrenheit (15.55
degrees Celsius):

1. DO NOT drink the water.

2. You must contact a Skywell Certified Technician for service.

If you have a question or a problem, please contact

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

11

REPLACING THE SKYWELL WATER FILTERS

Time Required: 15 minutes Recommended Frequency: Semi-annually

Only Skywell Water Filters should be used. Please contact us to have a Skywell
Certified Technician replace the filters.

REPLACING THE UV BULBS

Recommended Frequency: Annually

Please contact us to have a Skywell Certified Technician replace the UV bulbs.

If you have a question or a problem, please contact

12

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

TROUBLESHOOTING TIPS

PROBLEM

POSSIBLE CAUSES

HOW TO SOLVE

No water

dispensing

1. There is no power to
the machine.

2. Water levels are too
low.

1. Confirm that the Skywell is plugged in and
turned on.

2. Confirm that the power outlet has power by
testing another safe device.

3. Confirm the water level located in the upper
right hand corner of the screen.

4. Confirm that the unit is generating water by
checking that the fan located on the left
side of the unit is functioning. If so, allow the
unit additional time to generate water. It
may take up to 24 hours to fill the tank.

5. If the fan is not functioning, confirm that the
unit is set to generate via the Daily Water
Generation Schedule. Also ensure that the
unit has not been placed in Quiet Mode (see
page 8).

Cold water

is not

getting cold

1. Water levels are too
low.

2. Water has not had
sufficient time to cool.

3. Temperature set point
is above desired

temperature.

4. Potential compressor
cooling system
problem.

Hot water

is not

getting hot

1. Water levels are too
low.

2. Temperature set point
is below desired
temperature.

3. Water has not had
sufficient time to heat.

1.Confirm that the water tank is at least 25%
full by checking the level in the upper right
hand corner of the display. Note: the
heating system requires the tank to be at
least 25% full before running the heater. If

less, allow additional time for the unit to

produce more water.

2.Check the heat temperature settings. (see
page 8)

3.Check that the unit has had up to 20
minutes to heat the water.

If you have a question or a problem, please contact

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

1. Confirm that the water tank is at least 25%
full by checking the level in the upper right

hand corner of the display. (Note: the

cooling system requires the tank to be at
least 50% full before running the
compressor). If less, allow additional time for
the unit to produce more water.

2. Check that the unit has had at least 90
minutes to cool the water.

3. Check the cold temperature settings. (see
page 8)

4. Check to see if the condenser coils (black
tubing at the back) are radiating heat.

CAUTION: Coils are hot!

13

LIMITED WARRANTY

Skywell, LLC (“Skywell”) warrants to the original purchaser ("Purchaser")of this Skywell, and to
no other person, that if this Skywell is assembled and operated in accordance with the printed
instructions accompanying it, then for a period of one (1) year from the date of purchase, all
parts of the Skywell shall be free from defects in material and workmanship, with the primary
compressor warranted for fitness for five (5) years (the "Limited Warranty"). Skywell may require
reasonable proof of your date of purchase from an authorized retailer or distributor. Therefore,
you should retain your sales slip or invoice. The Limited Warranty shall be limited to repair or
replacement of parts, which prove defective under normal use and service and which Skywell
shall determine in its reasonable discretion upon examination to be defective. Before returning
any parts, you should contact Skywell's Customer Service Department using the contact
information listed below. If Skywell, after examination, confirms the existence of a defect
covered by this Limited Warranty in any returned part, and if Skywell approves the claim,

Skywell will replace such defective part without charge. If you return defective parts,

transportation charges must be prepaid by you. Skywell will return replacement parts to
original purchaser, freight or postage prepaid.

The Limited Warranty does not cover any failures or operating difficulties due to accident,
abuse, misuse, alteration, misapplication, improper installation or improper maintenance or
service by you or any third party, or failure to perform normal and routine maintenance on the
Skywell, as set forth in the Skywell User Manual. In addition, the Limited Warranty does not
cover damages to the finish, such as scratches, dents, discoloration or rust after purchase.

The Limited Warranty is in lieu of all other express or implied warranties. Skywell expressly
disclaims all warranties for products that are purchased from anyone other than a Skywell

authorized retailer or distributor. AFTER THE PERIOD OF THE ONE (1) YEAR LIMITED WARRANTY

(OR FIVE YEARS FOR PRIMARY COMPRESSOR), SKYWELL DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, IT IS EXPRESSLY UNDERSTOOD BY THE
PURCHASER THAT AT NO TIME SHALL SKYWELL HAVE ANY LIABILITY WHATSOEVER TO
PURCHASER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE,
INCIDENTAL OR CONSEQUENTAL DAMAGES. Skywell assumes no responsibility for any defects
caused by third parties. This Limited Warranty gives the Purchaser specific legal rights; a
Purchaser may have other rights depending upon where he or she lives. Some jurisdictions do
not allow exclusion or limitation of special, incidental or consequential damages, or limitations
on how long a warranty lasts, so the above exclusion and limitations may not apply to you.

The Limited Warranty is void if the electrical outlet is improperly wired to and incorrectly sized
circuit breaker or fuse, if not grounded properly, or wires do not have correct polarity. Use of
this Skywell confirms Purchaser's agreement with the conditions of this Limited Warranty.

If you have a question or a problem, please contact

14

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment may be used for applications that can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

1. Increase the separation between the equipment and receiver.

2. Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.

3. Consult the dealer or an experienced radio/TV technician for help

FCC Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled
environment and it also complies with Part 15 of the FCC RF Rules. This equipment must not
be co-located or operated in conjunction with any other antenna or tran-smitter. This
equipment should be installed and operated with a minimum distance of 5 millimeters
between the radiator and your body. This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions: (1) this device may cause
harmful radio frequency interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Caution!

Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.

If you have a question or a problem, please contact

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.

15

IC STATEMENT

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause
undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.

This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus as set out in the interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.

Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux
appareils numériques de Classe B prescrites dans la norme sur le matérial brouilleur:

“Appareils Numériques,” NMB-003 édictée par l’Industrie.

Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.

L'opération est soumise aux deux conditions suivantes: (1) cet appareil ne peut causer
d'interférences, et (2) cet appareil doit accepter toute interférence, y compris celles
susceptibles de provoquer fonctionnement du dispositif.

To reduce potential radio interference to other users, the antenna type and its gain should

be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than

that permitted for successful communication.

Afin de réduire les interférences radio potentielles pour les autres utilisateurs, le type
d'antenne et son gain doivent être choisie que la puissance isotrope rayonnée
équivalente (PIRE) est pas plus que celle premise pour une communication réussie.

RF exposure warning: The equipment complies with RF exposure limits set forth for
an uncontrolled environment. The antenna(s) used for this transmitter must not be co­located or operating in conjunction with any other antenna or transmitter.

Avertissement d'exposition RF: L'équipement est conforme aux limites d'exposition aux RF

établies pour un incontrôlés environnement. L'antenne (s) utilisée pour ce transmetteur ne

doit pas être co-localisés ou fonctionner en conjonction avec toute autre antenne ou
transmetteur.

If you have a question or a problem, please contact

16

1-844-SKY-WELL(759-9355) or email [e-mail] for assistance.