Skystream TWO User Manual
Table of Contents
Connecting to the Internet - 3
Setting Date and Time (Important) - 3
Home Screen Apps - 4-5
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How to add and remove apps from the bottom row - 5
Settings - 6-11
Unit On & Off / Sleep Settings - 12
Media Center Troubleshooting – 13-15
Wi-Fi Troubleshooting – 16-19
Connecting to the Internet
Wi-Fi - Go to Settings -> Network -> Wi-Fi -> Wi-Fi should be turned
on by default, Wait a few moments for the device to find your Wi-Fi
network. If the Wi-Fi is turned off click on Wi-Fi to turn it on. Click on
YOUR network and enter YOUR password (Wi-Fi passwords are case
sensitive!).
LAN/Ethernet - Connect your own LAN/Ethernet cable (Not
included) to the box from your router, go to Settings -> Network ->
Scroll down to Ethernet and make sure it is connected.
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Setting Date and Time (Very Important)
Setting the correct date and time – IMPORTANT DO NOT SKIP THIS
STEP!
Go to Settings -> Date & Time -> Click on Automatic Date and Time > Click on Use Network Provided Time. Use the Back button on the
remote to exit to the Home screen.
Home Screen Apps
Chrome – This app is the default web browser.
Fast – This is a speed test app so you can see how much internet
speed is actually getting to the device. We recommend 10 Mbps or
faster.
Media Center – This is the default Media Player. (Do not forget to
run the Media Center Updater app to install all of the content
providing applications.)
Netflix – This is the official Netflix app. (Subscription Required)
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Google Play – This is the unit’s app store (Free Google Account
required). This is where you can download a huge amount of
Android apps and games.
Amazon Instant Video – This is the official Amazon Instant Video
App (Amazon Prime Subscription Required).
Quick Support – This application is used by our support team if we
need to log into your device to provide a fix or update something.
This app will
not do anything on its own. A customer support representative will
give you instructions on how to open this app if necessary.
Media Center Updater – This application is where you will install all
of the content providing applications to the Media Center. This is
also where you will go to update the Media Center when we push
out updates.
Sling TV – Sling TV is a live TV application that requires a paid
subscription to use. You can visit Sling.com for more information on
their different packages.
YouTube – YouTube is a video streaming application owned by
Google. There is an endless amount of content in this application.
All Apps (Home Screen Section)
Clicking on All Apps will bring you to a screen that will show you all
of the apps that are installed on the SkyStream TWO.
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How to add and remove apps from the bottom row of apps on the
unit’s home screen.
Click on the plus sign on the right side of the row or apps. A fold will
open from the bottom of the screen that shows two rows of apps.
You can click down to see the other apps that are installed.
To remove an app find the app that you want to remove. It will have
a green check mark. Click on the app to remove the check mark.
Press the back button and the app will be removed.
To add an app find the app you want to add. Click on the app and
make sure the green check mark appears. Press the back button and
the app will be added.
Note – You can only have 10 apps shown on the bottom row of apps.
If you try to add more than 10 you will get a pop up telling that there
is no space for the app.
Settings
Sound
System Sounds - Always leave System Sounds ON.
Surround Sound – Always Leave this ON. This will allow the
device to play surround sound for video files that are in
surround sound.
Apps
This setting section will allow you to view the apps that are
installed on your device.
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You can click on an app for more information on the app and
some options you can do to the app. The options are listed
below. DO NOT MESS WITH THESE SETTINGS IF YOU DO NOT
KNOW WHAT YOU ARE DOING.
Open – This will open the selected app.
Uninstall – This will permanently delete the application and any
data that may have been saved.
Clear Data – This will delete any data saved in an app. This will
make it like the app was just installed. All user data will be
deleted. DO NOT EVER DO THIS FOR THE MEDIA CENTER!!!
Clear Cache – This will delete data that the app has acquired
through use. This can have adverse effects on certain apps. You
can do this to the Media Center if you wish.
Clear Defaults – Some apps will ask what other program you
want to use to perform a certain function. An example is if you
are downloading something through an app, it may ask you
what browser you want to use. Whatever you choose will
become the default. This option will allow you to delete the
default and be able to use a different default program the next
time you are asked.
Notifications – You can toggle notifications on or off for specific
apps. If you log into any social media apps on the device and
are getting notification sounds you can turn them off using this
option.
Screen Saver
This section gives you the option to change the settings for the
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screen saver. The default screen saver is a clock. It activates after 1
hour of inactivity.
Storage & Reset
This section will give you the ability to see how much data is stored
on your device. You can also do a factory reset in this section. (DO
NOT DO A FACTORY RESET WITHOUT FIRST SPEAKING TO OUR TECH
SUPPORT TEAM. YOU WILL LOSE ALL OF YOUR APPS AND DATA!!!)
Internal Shared Storage – Click on this will show you how much data
and where that data is stored on your device.
Factory Reset - DO NOT DO A FACTORY RESET WITHOUT FIRST
SPEAKING TO OUR TECH SUPPORT TEAM. YOU WILL LOSE ALL OF
YOUR APPS AND DATA!!!)
About
This section will give you information about your SkyStream TWO.
You can also restart the device from this section.
Date & Time
Automatic date & time – (Recommended) Turn this setting on will
use your internet connections date and time for the device. Turning
this option off will allow you to manually enter your date and time.
Set time zone – This section will allow you to set the time based on
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your specific time zone. The device is set to the US Eastern Time
Zone by default.
Use 24-hour format – This section will allow you to toggle between
12 hour time (AM/PM) to 24 hour time / military time.
Language
This section will allow you to change the language that the device
shows. Please note that most app will show the language they were
built in.
Keyboard
The device only comes with one Keyboard option. There is no reason
to play with anything in this section.
Search
This section is mainly for Phones. No reason to change anything in
this section.
Accessibility
This section will give you the ability to turn on Captions. However
many apps and videos do not support this feature. We have no
control over what apps support this feature.
Droid Settings – This is another section of Settings that Android has
developed in addition to the standard settings. We will go over the
features within Droid Settings below.
Display
Screen Resolution – The SkyStream TWO will automatically detect
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the best resolution for your TV. There is no reason to change
anything in this section. Doing so may make the unit unable to
display on your TV and will require a factory reset.
Screen Position – This section will allow you to zoom in our out to
make the display of the unit fit your TV. After finding the right
amount of zoom that fits your TV, press the back button on your
remote to lock in the setting.
HDR to SDR & SDR to HDR – These settings will be automatically set
properly by the device for your TV. There is no reason to change any
settings in either of these sections.
HDMI CEC – This section has controls for CEC controls. If you are not
familiar with HDMI CEC please do not change any settings in this
section. You can research CEC controls and your TV’s CEC
functionality if you would like to. But the average user will have no
use for this option.
Playback Settings – Leave this section alone.
Sound
Digital Sounds – This section will allow you to modify your sound
output.
PCM – PCM is the default setting. This option is for when the box is
connected directly to the TV with an HDMI cable for video and
sound.
SPDIF RAW – This option enables the sound to be sent through an
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Optical Audio cable to a Sound Bar or Surround Sound System. This
is also known as SPDIF Pass-through.
HDMI RAW - This option enables the sound to be sent through an
HDMI cable to a Surround Sound System. This is also known as HDMI
Pass-through.
Upgrade bluetoothremote – Leave this setting alone.
More Settings – More settings is just another screen for the settings
that have already been covered in this manual.
Add Accessory – This section will allow you to pair Bluetooth devices
with your unit. When you click on it, it will automatically start
looking for nearby Bluetooth devices. MAKE SURE any device you
are trying to pair is in pair mode. Please consult the user manual of
the device you are trying to pair for instructions on putting that
device into pair mode.
Location – The SkyStream TWO does not have a built in GPS sensor.
However you can click on Location Status and turn on the Use Wi-Fi
to estimate location button. Some apps that require location will be
able to use this form of location, but some apps require a GPS
sensor in order to work. If an app you are using requires a GPS
sensor you will need to contact the apps developer for support.
Security & Restrictions
Unknown Sources – This is set to on by default. This setting will
allow you to install applications from app stores outside of the
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Google Play store. SkyStream holds no liability for any app that YOU
install.
Verify Apps - This is set to on by default. This setting will give you a
warning pop up when you try to install any app from outside of the
Google Play store. SkyStream holds no liability for any app that YOU
install.
Add Account
This section gives you a shortcut to some apps that require a login
such as a Google account. You can also remove an account once you
have logged in. This section does not really ever need to be used as
most applications will prompt you to login when it is necessary.
How to put the TWO to Sleep or Power Off
Airmouse Remote
Sleep – Press the cursor button to make sure the cursor is off. Tap
the red power button once. The unit will go into sleep mode.
Power Off – Press and hold the red power button. A pop up will
appear asking if you want to Power Off or Restart. Highlight Power
Off and press the OK button. The unit will power down completely.
Stock Remote
Sleep - Tap the power button once. The unit will go into sleep mode.
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Power Off – Press and hold the red power button. A pop up will
appear asking if you want to Power Off or Restart. Highlight Power
Off and press the OK button. The unit will power down completely.
Media Center Troubleshooting
How to stop a link that is working for a long time
The X button on the Airmouse Remote can be used to stop a link if it
is stuck “working.” Please note that while this normally works, there
are times when it will not work and you will have to wait until the
link connects or fails to connect.
How to get the status bar to disappear faster while watching a
video
Airmouse Remote – To get rid of the status bar that appears when
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you first start a stream, simply press the cursor lock button and then
the back button. This will make the status bar go away.
Stock Remote – Simply press the back button once.
I get a black screen when I open the Media Center
This can happen if you do not close the Media Center properly by
clicking on the power icon at the bottom left of the screen and
letting the program close on its own. To fix the black screen, press
the home button on your remote, click on settings, click on apps,
scroll over down to Media Center and click on it. DO NOT CLICK ON
CLEAR DATA!!! Doing this will delete all of your applications,
favorites, accounts and anything else you have set up in the
program. Click on clear cache. Then click on force stop. Now press
the home button your remote and open up the program again. It will
do a first run and then will open to the home screen.
My Media Center screen is small and on the left of my TV
You accidentally hit the \ key on your remote or keyboard. You are
in what is called Windowed Mode. To get back to the full screen
mode, simply press the \ back button once and you will be in full
screen mode.
I have no sound in the Media Center
1. Make sure your volume is turned up on your TV or sound
system.
2. Press the volume up button your Skystream remote, Airmouse
or Keyboard.
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3. If neither of those work, try pressing the mute button on your
remote.
4. If none of those worked press the F8 on your keyboard. This is
the mute button in the Media Center.
The audio is ahead or behind of the video
This can happen on certain links. Honestly the best way to remedy
this is to exit that stream and choose a different one.
But you can adjust the Audio Offset and try to make the audio and
video sync up better.
Airmouse Remote or Keyboard – Press the A button. You will see an
audio offset pop up at the top of the screen. Press the left or right
buttons to move the audio forward or backwards. Give the stream a
second to adjust before adjusting again.
Stock Remote – Press the Select button on the remote to bring up
the status bar. Press the right button to move the selected button to
the speaker / sound icon and click on it. A large pop up will appear.
Click down to Audio Offset and click on it. Now a smaller pop will
appear. Press the left or right buttons to move the audio forward or
backwards. Give the stream a second to adjust before adjusting
again.
Links that ask you to Pair
Certain link sources will ask you to pair in order to be able to view
their stream. The easiest way to not have to pair to watch a link
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source is to simply choose another link.
However if you want to pair and watch that particular stream it is
actually pretty easy. Use another device such as a phone, tablet or
computer. Type in the website address that is listed on your TV
screen and click enter. The website will have a button somewhere
that says pair device. Click that button and your stream should begin
playing on your TV. Please note that the pairing on most websites is
normally only good for 4 hours.
Wi-Fi Trouble Shooting Guide
Enter the correct name for your wireless network
Selecting the wrong wireless network name will cause your wireless
network connection to fail. If you are not certain that your
SkyStream device is connected to the correct network Read Below.
When connecting your SkyStream device to your home wireless
network, you will need to select the name of the wireless network.
The SkyStream device scans all available networks and presents a list
that is ordered by the strength of the wireless signal.
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The wireless network name, sometimes called the SSID, is either the
default name that was set by your ISP or router manufacturer, or the
name you chose when you set up your wireless network.
How to find your wireless network name
Check to see which network your computer or mobile device is
connected to. The SkyStream device will connect to the same
network.
If you cannot remember the name of your wireless network, go
to the support sites for your internet service provider or router
manufacturer. Also, sometimes the default name is listed on
the bottom of the router.
How to get your wireless password
Enter the same wireless password that you use to connect your
computer or mobile device to your home network.
If you have forgotten the password, go the support sites for
your internet service provider or router manufacturer. They will
be able to suggest the specific methods for their products to
recover the password or reset it. Sometimes the default
password is listed on the bottom of the router.
Tips for entering passwords
Passwords are case sensitive – Click the on the on-screen
keyboard to enter a capital letter.
You must enter the password exactly as it was set. This includes
and Capital letters Symbols or Numbers.
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Enter the password correctly
If you believe you know your wireless password, but it is not
working, try re-entering it. It is easy to make a mistake entering
your password, and remember that network passwords are case
sensitive.
1. Check to see that your router is working properly. Using your
computer or mobile device, connect to your home network and
try accessing the internet by launching a public website
like www.google.com. If you can connect to the internet from
another device, your router is successfully providing internet
access and you can move to the next step. If you are unable to
connect to the internet, try restarting your router (Tips below)
before contacting your ISP.
2. Improve the wireless signal strength. If your password is
correct and other devices can access the router, but your
SkyStream device is still failing to connect to your wireless
network, the most likely problem is the strength of the wireless
signal. The wireless signal gets weaker the farther your
SkyStream device is from your router, and with more obstacles
(like walls and cabinets) between your router and your
SkyStream device.
If you can move them closer, the signal will get stronger.
If you can move them so there are fewer objects and walls
between them, the signal will get stronger
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Perhaps you can try moving the Skystream device closer
temporarily, so as to verify that the signal strength is the
problem.
Try re-orienting the router’s antennas
Try moving either your router or the Skystream device.
Sometimes just a few inches or feet can make a difference.
Try moving your router and Skystream device higher up.
If your router or the Skystream device is in a cabinet, take it
out.
If the TV is between the Skystream device and the router, try
Moving the Skystream device so that the TV is not blocking the
wireless signal.
If the wireless signal is still not strong enough, here are additional
options:
Purchase a new wireless router that provides a stronger signal,
or has more reliable software. Routers do vary considerably in
their quality – so read the online reviews.
There are more advanced home network options, such as range
extenders, “mesh network” routers, or powerline extenders
(Sold at www.skystreamx.com) which can increase wireless
coverage within your house.
Is Ethernet an option? The Skystream TWO has an Ethernet
port on the back of the device. A hardwired connection will
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almost always provide faster more reliable internet speeds. Or
Ethernet might be a temporary solution to verify that the
wireless connection is your real problem.
Move the Skystream TWO to a different TV that is closer to
your wireless router
3. Restart your SkyStream device and your router.
Unplug the SkyStream device from the power source, wait
a few moments, and then plug it back in.
To restart your router, check the instructions from your ISP
or router vendor. In some cases, you can simply unplug it
and plug it back in, and in other cases it may require
pressing a reset button on the device.
Note: It will take a few minutes before both devices have
restarted.
Disclaimers
IMPORTANT – The Media Center is the only media center that we
support on the SkyStream TWO. We do not support any other
Media Center applications as they may not work. Please do not
install other Media Center programs to replace the Media Center!
IMPORTANT – You MUST run the Updater App prior to using the
Media Center application. Please refer to the Quick Start Guide for
instructions on how to run the Updater App.
IMPORTANT – All of the settings in the Media Center have been
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optimized for your SkyStream TWO. Please do not modify any
settings within the Media Center.
IMPORTANT – All of the applications within the Media Center app
are developed and maintained by third party developers that have
no affiliation with SkyStream. Certain applications can go down
from time to time. SkyStream has no control over these
applications and cannot fix them. Most applications are fixed
quickly by the developer, but as we have no affiliation with any
developers we have no way to provide timelines for fixes. If an
application is not working, use a different application in that
section of the Media Center and check the non-working application
every other day to see if the developer has fixed it yet.
IMPORTANT – Skystream does not condone using any applications
to facilitate watching copy written material. The Skystream TWO
was designed to allow the user to watch legal content through
official applications that may require a subscription.
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www.skystreamx.com
www.facebook.com/skystreamx
888-963-9105
© 2017 SkyStream Technologies, LLC. All rights reserved. SkyStream
Technologies or products developed by SkyStream Technologies
does not promote, suggest the facilitation of, or actively enable the
infringement of or unauthorized access to digital media or other
protected content. SkyStream, the SkyStream Logo, SkyStreamTV,
“Now This is Streaming” and “Stream TV and Watch Movies Online”
are trademarks and/or registered trademarks of SkyStream
Technologies, LLC in the United States.
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