SkyLink Pro USB Personal VoIP Gateway User Manual

Ver2.3

Skylink Pro™ USBPersonal VoIP

Gateway

User’s Guide

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Contents

Contents..............................................................................................................................2

Welcome.............................................................................................................................3

Package Contents................................................................................................................4

Requirements......................................................................................................................5

Skylink Pro™ Installation...................................................................................................6

EnablingSkylink Pro™ ....................................................................................................18

Skylink Pro™ States.........................................................................................................20

Skylink Pro™ Adaptor LEDs...........................................................................................20

TestingSkylink Pro™.......................................................................................................21

Making and Receiving Calls.............................................................................................25

Setting Up Skype Speed Dial........................................................................................25

Switching Between VoIP and Regular Calls....................................................................28

Conference Call Between VoIP and Regular Calls..........................................................28

3-Way Calling...................................................................................................................28

Forwarding Calls...............................................................................................................29

Toll Bypass.......................................................................................................................33

Toll Bypass + Call Forward..............................................................................................37

Skype Voicemail...............................................................................................................37

Recorder............................................................................................................................38

Changing the Default Settings..........................................................................................40

DisablingSkylink Pro™ ...................................................................................................42

Uninstall............................................................................................................................43

Installing a New Version..................................................................................................44

Troubleshooting................................................................................................................45

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Welcome

TheSkylink Pro™ USBPersonal VoIP Gateway(SkylinkPro)is an exciting new device
that let’s you make and receive Skype™ calls using your standard telephone handset.

After you follow the simple installation you will be able to do the following:

• Continue to make and receive regular callsasyou normally do

• Make and receiveSkype™ calls usingyourstandardtelephone

• Forward Skype™ calls to your mobile phone

• Make Skype™ calls fromyour mobile phoneevenwhen youare away from your

computer

• Switch between a Skype™ call and a regular phone call

• Check Skype™ voicemail from your handset

• Record incoming Skype™, PSTN and forwarded calls as wave(WAV)files

This document covers driver version 1.16.03.

Please view the readme.txt that is installed with theSkylink Prodriver. It lists any known
issues that may exist.

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PackageContents

TheSkylink Pro™ Personal VoIP Gateway package includes the following(note that
your particular hardware and cables may look slightly differentthan shown below).

1.Skylink Pro™ Personal VoIP Gateway 2.USB Cable

3.TelephoneCable 4.CD-ROM

5.User’s Manual6.Quick Start Guide

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Requirements

In order to install theSkylink Pro™ adapteryou will need the following:

1.Skylink Pro™ adapter

2.USB cable

3.RJ11 cable

4.Telephone (regular telephone, cordless phone, DECT phone, …)

5.Telephone service(for conf call, 3 way calling and forwarding features)

6.Broadband internet service is recommended

7.PC with the following minimumspecifications:

o Pentium 450MHz or equivalent
o Windows 2000or XP
o Available USB port (1.0, 1.1 or 2.0)
o Skype™ version 1.3or higher(www.skype.com)must be installed.
o 128MB RAM
o 20MB available hard disk space
o CD-ROM drive to installSkylink Pro™ softwarefrom the supplied CD-ROM

8. Recommended PC specification for optimal performance:

o Pentium 1GHz or equivalent
o Windows 2000 or XP
o Available USB port (1.0, 1.1 or 2.0)
o Skype™ version 1.3 or higher (www.skype.com) must be installed.
o 256MB RAM
o 30MB available hard disk space
o CD-ROM drive to installSkylink Pro™ software from the supplied CD-ROM

Note that theSkylink ProAdapter must be connected directly to the PC USB port
or to an AC Powered USB hub.It CANNOT be installed on a bus powered USB
hub.

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Skylink Pro™ Installation

DO NOT CONNECT THESKYLINK PRO™

ADAPTERTO YOURCOMPUTER UNTIL

INSTRUCTED TO DO SO BY THESKYLINK PRO™

INSTALLATION WIZARD

The following instructions will guide you to through the process of installing theSkylink
Pro™ PersonalVoIPGateway.

The installationprocedure is to:

• Install Skype™ (step 1 below)

• Start theSkylink Pro™ SW installation(step 2 below)

• Plug in theSkylink Pro™ adapterWHEN INSTRUCTED TO DO SO(step 2

below)

• Verify the installation is OK (step 3 below)

• Connect a telephone handset to theSkylink Pro™ adapter(step 4 below)

• Connect theSkylink Pro™ adapterto the wall jack(step 5 below). Note that this

is optional and only required for the forwardingand conferencingfeatures.

• Use yourSkylink Pro™ adapterto make and receive Skype™ calls

The detailed instructions follow:

STEP 1: If Skype™ is not already installed on your computer, visit

http://www.skype.com and follow the instructions there to install Skype™. Verify that

Skype™ is working before installing theSkylink Pro™ adapter.

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STEP 2: Insertthe supplied CD-ROM intoyour PC CD-ROM drive.The installation

should start automatically. If not,or if you have quit the setup, thenopenthe installation
folder on the CD-ROM and double click on the setup.exe program as shown below.

You will see the following popup. Press Yes to proceedor No to cancel.

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You will see the End User License Agreement. Click the “I have read …” checkbox and
press the I Agree button as shown below.

You will see the following progress bar below indicating that the installation is
proceeding.

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Wait until you see the following popup and press the OK button.

Connectthe USB cable to theSkylink Pro™ adapterUSB port as shown below:

Theother end of the USB cablemust be connectedtoaUSBport on your computer as
shownbelow,

or to an AC PoweredUSB hub.

TheSkylink ProAdapter MUST not be connected to a bus powered USB hub.

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You will see the following Windows New Hardware Found Wizard.

Select Installthe software automatically(Recommended) and pressthe Next button.

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The installation will continue and you will see the following screen.

When you see the following screen, press the Finish button.

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Then you will see the following Windows New Hardware Found Wizard screen.

Select Installthe software automatically(Recommended) andpress the Next button.

The installation will continue and you will see the following screen.

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When you see the following screen, press the Continue Anyway button.

When you will see the following screen, select the option, “allow this program touse
Skype” and press the OK button.

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When you see the following screen, press the Finish button.

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STEP 3: When the installation completes you should see thefollowing message appear

near your system tray and a new telephone icon (circled in redbelow) in your system tray
as shown below.

The telephone icon indicates that theSkylink Pro™ software is installed and running and
that you can start making calls via Skype™ and theSkylink Pro™ adapter.

You will see a new program group namedSkylink Pro™, accessed from the Start button­> All Programs as shown below.

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STEP 4: Connect a standard telephone handset to theSkylink Pro™ phone jackusing a

telephone cableas shown below

STEP 5: Connect a telephonecablebetween theSkylink Pro™ line jack and a wall

jack asshown below.Note that this is only required for making regular phone calls or for
forwarding Skype calls to your mobile (or other off-site) phoneor for toll bypass
applications.

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You final configuration should resemble the following.

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EnablingSkylink Pro™

In order to useSkylink Pro™ and it’s features, (1) theSkylink Pro™ adaptermust be
plugged into the PC, (2) a telephone handset must be plugged into theSkylink Pro™
adapter, (3) theSkylink Pro™ adaptermust be connected to the telephone wall jack1and
(4) theSkylink Pro™ agent must be running (see green telephone in the Windows
System Tray).

(note 1 – this is only required for making regular phone calls or for forwarding Skype
calls to your mobile (or other off-site) phone or for toll bypass applications)

If theSkylink Pro™ Agent isnot running (i.e. no green telephone in the system tray),
make sure theSkylink Pro™ adapteris connected to the PC and start theSkylink Pro™
Agent asshownbelow (Start-> All Programs->Skylink Pro™ ->Skylink Pro™ Agent):

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Youmaysee the following screen, select the option, “allow this program to use Skype”
and press the OK button.

You should now see theSkylink Pro™ agent in the Windows System Tray as shown
below.

You are now ready to use theSkylink Pro™ Personal VoIP Gateway.

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Skylink Pro™ States

When theSkylink Proadapteris installed and the software is installed properly, then you
will see a green phone in the system tray as shown below.

If theSkylink Pro™ agent is running and theSkylink Pro™ adapteris removed or Skype
is not running,then the telephone will be red as shownbelow.

During an incomingor outgoingSkype call, the telephone handset will jiggle as shown
below, indicating an VoIP callis being initiated.

When theSkylink Pro™ agent is not running, there is no phone in the system tray.

Skylink Pro™ Adaptor LEDs

TheSkylink Proadaptortypicallyhas 3 LEDs as illustrated below.Note that the colors or
number of LEDs on yourSkylink Promay be different.

Power

• When theSkylink Proadapter is installed and the software is installed properly,

then thepowerLED willbe lit red indicating theSkylink Proadaptoris receiving
power.

• The PSTN LED indicates a PSTN call

• The VoIP LED indicates a VoIP call

PSTNVoIP

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TestingSkylink Pro™

Skype provides a useful feature to test your connection. It is called Echo123.If you send
“callme” in a chat with echo123, the echo123servicewill call you and let you leave a
message which will be played back to you.This will help you verify that theSkylink Pro
adapter,Skylink Prodriver and the telephone are all connected and installed properly.

Add Echo123 to your Skype contact list from the Skype Tools menu-> Add to Contact
List entry as shown below:

When Echo123 is added, click on the chat button as shown below.

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You willsee the following chat screen and you should enter “callme” and press the Enter
key on your keyboard.

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Within 10-20 seconds, youshouldsee the following screen,and the telephone connected
to theSkylink Proadapter should ring. Pick up the handset and follow the instructions.
The Echo Test Service will ask you to leavea messagewhichwill be played back
immediately. This will helpyou verifythattheSkylink Proadapter,Skylink Prodriver
andthe telephone handset are allconnected and installed properly.

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When the test concludes you can press OK on the following screen.

and thenpressFinish on the following screen.

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Making and Receiving Calls

You can continue tousethe telephonehandsetconnected to theSkylink Pro™ adapterto
make and receive standard telephone calls as you used without any change. To make a
standard phone call, just pick up the handset and dial as you normally would. To answer
(receive) a standard phone call just pick up the handset when the phone rings.

When you receive an incoming Skype™ call, the handset connected to theSkylink Pro™
adapterwill ring.If you handset supportsAlphanumericCaller ID, then the Skype
username will be displayed on the handset’s screen where the standard caller ID
information is displayed.To answer the call, just pick up the handset and speak as you
normally would. To end the call, simply hang up the handset as you normally would.

If you have SkypeOut™, you can use theSkylink Pro™ connected handset to make
SkypeOut™ calls bypicking up the handset, pressing ##, to indicate to theSkylink Pro ™
adapterthat this is not a standard call but a Skype call,dialingas per the SkypeOut™
recommended dialing sequence, 00 + country code + telephone number (e.g. 001 617
555 1212) and pressingthe asterisk (*) key.

In order to make a call to a Skype™ contact, you will need to use the Skype™ program
to assign a speed dial(as described in the next section)to each person you would like to
call from theSkylink Pro™ connected handset.Then simply pickup the handset, press
##, to indicate to theSkylink Pro™ adapterthat this is not a standard call but a Skype call,
you will hear a new dial-tone,pressthe speed dial number (e.g. 22)and then pressthe
asterisk (*) key.

Setting Up Skype Speed Dial

This section describes how to setup speed dials in Skype™. This is required in order to
use aSkylink Pro™ connected handset to dial to a Skype™ contact.It is not required for
making SkypeOut™ calls using aSkylink Pro™ connected handset.

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Step 1: Right click on the desired contact as shown belowand select Assign Speed-Dial:

Step 2: Enter the desired speed dial number (e.g. 22) as shown belowand press the OK

button.

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Step 3: You will now see an indication that the Skype™ contact has a speed dial
associated with themas shown below.

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Switching Between VoIP and Regular Calls

While on a regular phone call you may receive a Skype™ call or while on a Skype™ call
you may receive a regular call. TheSkylink Pro™ adapterwill indicate an incoming call
with an audiblecall waitingtone and you cando the following:

• Press ‘#1’ to answernewcall keeping current call on-hold

• Press ‘##’ to answer call andterminate current call

Once having 2 active calls,youmay:

• Press ‘#1’ putting current callon-hold switching to other call

• Press ‘##’ terminating current call switching to other call

• Press ‘#2’ to conference the calls together (see next section)

While on a regular phone call, if you receive a Skype call, you can see the Skype
username on your telephone (if it has alphanumeric CLID display).

Conference Call Between VoIP and Regular Calls

While on a regular phone call you may receive a Skype™ call or while on a Skype™ call
you may receive a regular call. TheSkylink Pro™ adapter will indicate an incoming call
with an audible tone and you canconference in the additional caller by pressing ‘#2’.
While inaconferencecall, youmay press ‘#1’ toreturn to 2 active calls (with PSTN
active, VoIP on-hold), and than as described above to switch between calls ( ‘#1’–put
current on hold, ‘##’ terminate current), or conference them again using ‘#2’.

3-Way Calling

During an activeSkypecall the user may press ‘#1’ to put currentSkypecall on-hold and
get a PSTN dial tone to establish a PSTN call.Similarly, during an activePSTNcall the
usermay press ‘#1’ to put currentPSTNcall on-hold and get aVoIPdial tone to establish
aSkypecall

You may then:

• Press ‘#1’ to switch between active calls keeping current call on-hold

• Press ‘##’ to terminate current call and switch to call on-hold

• Press ‘#2’ to conference the calls together

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Forwarding Calls

TheSkylink Pro™ adaptercan be configured to forward incoming Skype™ calls to
another telephone number, such as your mobile phone.It can also forward incoming
telephone calls to a Skype™ or SkypeOut™ call.Right click on the Skype Agent (green
telephone in theWindows System Tray) and select configure as shown below.

You will see theSkylink Proconfiguration screen as shown below.

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Press the CallForwardingtab to see the Call Forwarding parameters as shown below.

In order to forward incoming Skype™ calls to a telephone number such as your mobile
phone, change the VOIP to Phone Line settings as follows:

• Check the Enable Call Forward checkbox as shown below

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• Select the number of rings before the forwarding takes place as shown below.

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• Then select the telephone that should be dialed on the telephone lineand press the

Apply and/or Exit buttonas shown below.Enter the telephone exactly as you
would dial it if you were to pick up a telephone directly connected to the phone
line.

If you areon a PBX, you may need to press a digit to get an outside line (i.e. 9). In this
case you would enter 9,,,16175551212.

In order to forward incoming regular calls to a VoIP call, such as through SkypeOut™ or
to a Skype account, enter speed dial number (e.g. 77)associated with the Skype User
without the * key (as shown above).or enter the SkypeOut™ number (e.g.

0016175551212).

As you can see in the screenshot above, when forwarding is enabled, the driver will
disable the computer’s ability to go to standby mode. When the computer tries to go into
a standby mode, you will see the following popup:

If the computer goes to sleep, then toll bypass will not work. To turn this feature off,
uncheck the “Disable Standby/Hibernate” check box.

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Toll Bypass

Tollbypass is similar to forwarding, except the incoming callerhears a beep,entersa
password andthendialsout an arbitrary number instead of fixed forwarding as described
in the previous section.

There are two common scenarios for this. You can call in from your mobile phone to the
computer that theSkylink Proadaptor is connected to and make a low cost SkypeOut
international call. This is useful if you are in the same geographical location asSkylink
Proand want to make international calls.

The second common scenario is you Skype to the computer that theSkylink Proadaptor
is connected to and make a low cost local call over the PSTN line. This is usefulif you
are traveling abroad and want to make a low cost local call (in the geographical location
that theSkylink Proadaptor is in).

Right click on the Skype Agent (green telephone in the Windows System Tray) and select
configure as shown below.

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You will see theSkylink Proconfiguration screen as shown below.

Press the Call Forwarding tab to see the Call Forwarding parameters as shown below.

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In order toenable toll bypass ofincomingPSTNcalls, change the Phone Line toVOIP
settings as follows:

• Check the EnableToll Bypasscheckbox as shown below

• Select the number of rings before the forwarding takes place as shown below.

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• Set your passwordand press applyas shown below. The password can be any 4 to

8digits

When you call into your telephone line you will hear a beep. Enter the pin code followed
by the * button and then enter the Skype speed dial (e.g. 77) or the SkypeOut telephone
number (e.g. 00 + country code + telephone number) followed by the * button.

In orderperform tollbypass on an incoming Skype call,enable Toll Bypass in the VoIP
to Phone Line section.When you Skype into theSkylink Proadaptor, you will hear a
beep. Enter the pin code followed by the * button and then enter the telephone number
you want to dial on the PSTN line followed by the * key.

As you can see in the screenshot above, when forwarding is enabled, the driver will
disable the computer’s ability to go tostandby mode. When the computer tries to go into
a standby mode, you will see the following popup:

If the computer goes to sleep, then toll bypass will not work. To turn this feature off,
uncheck the “Disable Standby/Hibernate” check box.

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Toll Bypass + Call Forward

If you enable both toll bypass and call forward, then the call forward number will only be
dialed if you do not enter your pin code within10seconds.

Skype Voicemail

WithSkylink Proactive, the attached telephone handset can be used to check for, and
listen to your Skype voicemail.

When you have a new Skype voicemail that you have not listened to, you will hear an
intermittent beep in the VoIP dialtone.

If you have no new voicemail (i.e. either no voicemail or voicemail that you have already
listened to), the standard VoIP dial tone will be heard.

You can access your voice mail only when there is no call in progress.

In order to access your voicemail:

1.Pick up theattached telephonehandset

2.Press ‘##’ to get VoIP dial tone

3.If anewSkypevoice message exists the VoIP dial tone will have an intermittent
beep

4.Press ‘*’ to access voicemail mode

5.Once in voice mail mode the firstmessage is played automatically

6.At the end of each message a trailing ‘beep” is played

7.At the end of the last messages a trailing ‘beep-beep-beep’ is played

8.During the playing of current message and within 5 seconds following the end of
message the you can press the 1, 2, 3, 9 in order to perform the following actions:

User Action Key

Repeat current message1
Delete current message, move to next2
Keep current message, move to next3
Delete all messages9

9.If you don’t enter any valid keywithin 5 sec after message hasended, the system
will behave as if you pressed ‘3’

To exit voicemail mode press ‘##” or place the attached telephone in the handset (i.e. on
hook). Alternatively, pressing ‘#1’ will also exit voicemail mode. In either case, the
currently playing message will be stopped.

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Recorder

WithSkylink Proactive, the attached telephone handset can be used to check for, and
listen to your Skype voicemail.

The call recorder is accessed and configured through theSkylink ProAgent Call
Recorder tab as shown below.

Youcan change the defaultlocation where the recordings will be stored by pressing the
button(with three dots)immediately to the right of the location field. Thefolder
containing the recordingscan be accessed by pressing the Open Folder button.With the
location folder openyou can access the individual recordings.

Recordings are named according to the following naming convention:

Call_<time>_<date>.wav

For example, Call_15-7-2005_11:55:45.wav.

Thewave files can be played through any application that supports wave files (e.g.
Windows Media Player).

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Recording is controlled by two mechanisms: automatic and manual.

Manual recordinghas two modes:

• Through the Call Recorder screen above-controlled bypressingthe record (red
dot) and stop (black square) buttons.

• From the telephone handset – controlled by pressing the #7 keys (start recording)
and #8 keys (stop recording)on the telephone handset connected toSkylink Pro.

Automatic recording is controlled through the Recorderall calls checkboxin the
Automation section.

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Changing the Default Settings

You can change the default settings for sending a call, activating a Skype ™ call,
switching between a Skype™ call and a regular call (call waiting) and conference calling,
by running theSkylink Pro™ configuration.

Right click on theSkylink Pro™ agent and select Configure as shown below.

You will see the configuration tab as shown below.

The InitiateVoipCall – press these keys to get a VoIP dial-tone. You can now dial a
SkypeOut™ call or a Skype™ speed dial callfrom your telephonehandset.

The Send Key – press this key following the phone number (or speed dial number) when
making a VoIP call.

The Call WaitingSequence – press these keys during a call to switch between a VoIP
and regular call.For example to switch from a regular telephone call to an incoming
Skype™ call or to switch from a Skype™ call to an incoming regular phone call.

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The Conference Key Sequence – while on a Skype call and you receive a regular call or
while on a regular call and you receive a Skype call, press these keys conference together
the two calls.

The Set Phone Type selects which softphone you would like to work with.

Press the Restore Defaults button if you want to restore all sequences to theirfactory
shipped settings.

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DisablingSkylink Pro™

In order to disableSkylink Pro™, right click on theSkylink Pro™ agent in the system
tray and select Exit as shown below.

You can now disconnect theSkylink Pro™ adapterfrom the PC.

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Uninstall

In order to uninstall theSkylinkPro™ adapter,click on the uninstall utility in theSkylink
Pro™ program group accessed from the Start button-> All Programs->Skylink Pro™.

You will see the uninstall indicator as follows.

When the uninstall indicator disappears, the un-installation is complete.

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Installing a New Version

When you install a new versionofSkylink Prosoftware, at the end you will see a slightly
different Skype warning message as shown below. Select “Allow this program to use
Skype” and press OK as shown below:

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Troubleshooting

The first step in troubleshooting is to read the readme.txt that appears in theSkylink Pro
program group. It contains a list of known issues for the currentSkylink Prodriver
version.

To find out the driver version, right click on theSkylink ProAgent (green telephonein the
system tray) and select About.

You will see theSkylink ProAgent About screen below.

Common Fix

IfSkylink Prowas working OK and suddenly stops working properly (e.g. stops
responding to incoming rings or you cannot get a VoIP dialtone) try the following:

• Quit theSkylink ProAgent(right click on the green telephone in the System Tray
and select Quit)

• Quit the Skype application

• Unplug theSkylink Proadaptor

• Wait 30 seconds

• Plug in theSkylink Proadaptor

• Start Skype

• Start theSkylink ProAgent

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Wrong Device Installed

If you insert theSkylink Pro™ adapter on a Windows XP SP2 PC “prior” to installing the
software, the adapter will be incorrectly installed as a Smart Link USB Modem.

Simply proceed to install theSkylink Pro™ software and it will resolve the issue and
install the adapter properly.

Softphone Version Warning

If you get a Softphone Version Warning fromSkylink Pro, then you should upgrade your
softphone to the latest version. Otherwise,Skylink Promay not operate properly.

Skylink Pro™ does not appear to be responding to incoming calls

There are several reasons whySkylink Pro™ may not function.

• Skylink Promay not work properly with some 4 wire (multiline) phones

• Make sure theSkylink Pro™ adapter is connected to the PC andSkylink ProAgent is

running (green phone in the Windows System Tray).

• Make sure the handset is connected to the phone jack on theSkylink Proadaptor and

not the line jack

• If the Skype™ application was terminated for any reason while theSkylink Pro™

agent was running, you will need to exit theSkylink Pro™ agent and then restart it.

• Some telephone handsetsrequire a battery to be installed in order to ring. If your

handset supports a battery, make sure there is a battery installed and that the battery is
not depleted.

Cannot hear dial-tone when I pick up the handset connected to theSkylink Pro™
adapter

Check tomake sure that the handset is connected to the correct jack on theSkylink Pro ™
adapter

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Cannot hear the Skype™ callin telephone handset

Check to make sure that Skype is configured to use the Smart Link Audio device as it’s
Audio In and Audio Out Sound Device.

This is done as following:

Select Options from the Skype™ Tools Menu as shown below.

and then select Sound Devices as shown below.

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Check the Audio In and Audio Out list boxes and make sure Smart Link Virtual Audio
device is selected.

Call Forwarding is not working properly

• Make sure that a telephone cable is plugged into theSkylink Proadaptor line jack
and to the wall phone plug

• Make sure call forwarding is configured properly in theSkylink ProAgent->
Configure-> Call Forwarding tab

• Try to dial the telephone number as you have entered in theSkylink ProCall
Forwarding dialog box

• If you are on a PBX, make sure you have entered enough commas after the 9 (for
example) to make sure thatSkylink Prowaits for the dialtone before dialing the
telephone number

• Make sureyour computer is not going into suspend (sleep) mode. This will
prevent forwarding from working

Toll bypassis not working properly

• Make sure that a telephone cable is plugged into theSkylink Proadaptor line jack
and to the wall phone plug

• Make sure toll bypass is configured properly in theSkylink ProAgent->
Configure-> Call Forwarding tab

• Make sure Skype version 1.3.xx or higher is used on both sides

• Make sure your computer is not going into suspend (sleep) mode. This will

prevent toll bypass from working

Skype Username does not display on telephone handset

• Make sure that your telephone has support for Caller ID name + number display

• Note that some phones display numbers only and some phones display the name

ONLY if the name is stored in the telephone’s address book. In this case store the
Skype username and speed dial number in the address book in order for the Skype
username to display.

• Some examples of phones that support Caller ID name + number are:

o Panasonic KX-TC1703
o Panasonic KX-TC1486B
o GE 29267GE3-B
o Uniden DXI986-2
o VTech 9127
o AT&T 2230
o Radio Shack ET-3580