Sky+HD DRX895W, DRX890W, DRX895, DRX890, DRX780 User Manual

Sky±HD User Guide
Welcome to our handy guide designed to help you get the most from your Sky±HD box. Whether you need to make sure you’re set up correctly, or simply want to learn more about all the great things your box can do, all the information you need is right
here in one place.
Welcome to your new Sky±HD box
An amazing piece of kit that offers you:
All the functionality
of Sky±
A choice of over 60 HD
channels, depending on your Sky TV subscription
Up to 60 hours of
HD storage on your Sky±HD box or up to 350 hours of HD storage if you have a Sky±HD 2TB box
Easy access to On
Demand with built-in Wi-Fi® connectivity (selected models only)
Follow this guide to find out more about your Sky±HD box
Sky±HD 2TB with built-in Wi-Fi
Model: DRX895W
Sky±HD with built-in Wi-Fi
Model: DRX890W
Sky±HD Models
The information in this User Guide applies to the following Sky±HD models*
Our latest Sky±HD boxes now come with built-in Wi-Fi
To find out if your Sky±HD box has built-in Wi-Fi, check whether there is a WPS button on the front panel
Sky±HD box models without built-in Wi-Fi
Sky±HD 2TB and Sky±HD 1TB
Model: DRX895
Sky±HD
Model: DRX890, DRX780, Samsung HD, Pace HD
This user guide does not apply to Sky±HD boxes manufactured by Thomson.
* All references to the Sky±HD box in this guide also apply to the Sky±HD 2TB box and Sky±HD 1TB, and the product images in this
user guide reflect the Sky±HD box with built-in Wi-Fi. Some features are not available on DRX780, Samsung HD and Pace HD boxes. Where this is the case this is detailed in the summary for each feature.
Wi-Fi Protected Setup
(WPS) button for quick and easy connection to your broadband router
1
Overview page 5
Watching the TV you love page 15
Pausing and rewinding live TV page 24
Recording with Sky± page 26
Discover a world of entertainment page 31
Managing your recordings page 53
Contents
Other services page 68
Get the most from Sky±HD page 71
Your Sky±HD box connections page 97
Green stuff page 103
For your safety page 107
2
Overview
About your Sky±HD box 6 Your Sky±HD box 7 Turning your Sky±HD box on and off 8 Your viewing card 9 Connecting your Sky±HD box to your broadband router 10 Your Sky±HD remote 11 Your Sky±HD remote and your TV 12 Changing the volume 13 Changing channels 13 About the Now, Next & Later banner 14
Watching the TV you love
The Sky± Homepage 16 Exploring the Sky Guide 17 Seeing what’s on with the TV Guide 18 Finding a specific channel in TV Guide 19 Seeing what’s on the HD channels 20 Identifying HD programmes 20 Going back to the channel you last watched 21 Finding out more about a programme with the i button 21 Codes used in the programme information banner 22 Finding and listening to radio channels 23
Pausing and rewinding live TV
Saving after pausing or rewinding live TV 25 Changing how far back you can rewind live TV 25
Recording with Sky±
Recording without interrupting what you’re watching 27 Recording from Sky Guide listings 28 Recording from anywhere you go 28 Recording a promoted programme 29 Setting reminders for programmes 30
Discover a world of entertainment
About on demand programmes 33 Seeing what’s available to watch 34
Watching an on demand programme 37 About your downloaded programmes 38 Managing your usage 38 Restricting viewing 39 Opting out 40 On Demand Download Format 41 Watching Sky Store rentals 42 Watching Sky Store programmes 43 Sky Store Buy & Keep 44 Paying for Sky Store programmes 45 Ordering entertainment from Sky Box Office 46 Watching your favourite sports 47 Suggestions 49 Searching for programmes 51
Managing your recordings
Managing your Planner 55 Searching for programmes in your Planner 56 Setting the Series Link function in your Planner 57 Choosing a recording to watch 58 Picking up from where you left the last recording 59 The Play symbol 59 Checking the remaining viewing time 59 Fast forwarding and rewinding 60 Pausing 60 Slow motion 60 Stopping playback 60 When recordings clash 61 Avoiding recordings being deleted 62 PIN protecting kept recordings 62 Cancelling current and future recordings 63 Deleting existing recordings 63 Undelete a recording 64 Keeping an eye on available disk space 65 Disk space warning 65 Recording radio channels 66 Adding extra time to the start and end of recordings 67
Full Contents
3
Other services
Going interactive 69 Playing games 69 Teletext 70
Get the most from Sky±HD
Choosing your favourite channels 74 What’s on your favourite channels 75 Entering a PIN for pre-watershed playback 76 PIN controlled restrictions 76 Having more control over what the kids watch 77 Changing your PIN 77 About your PIN 77 Hiding adult content 78 Restricting rated programmes 78 Restricting specific channels 79 Controlling the use of charged services 79 PIN protecting kept programmes 80 Restricting programmes in your Planner 80 Sharing your Sky±HD box 81 Watching TV with subtitles or audio description 82 Finding subtitled or audio described programmes 83 Important information about Single Satellite Feed installations 84 Your mini TV setting 85 Saving bookmarks 86 Managing and deleting bookmarks 86 Skipping to bookmarks 87 Starting playback from a bookmark 87 Setting up and resetting your remote 88 If the set up didn’t work 89 Alternative set up 89 Replacing the batteries 90 Adding additional subscriptions 91 Adding channels that aren’t listed in Sky Guide 92 Watching your added channels 92 Changing the picture settings 93 HDMI One-Touch-Play 94 Copying programmes to video/DVD 95 Changing how the Circular Playback Display works 96
Your Sky±HD box connections
Basic set up 1 98 Basic set up 2 99 Connecting other devices 100 Switching on Dolby® Digital audio 101 Adjusting sound synchronisation 102
Green stuff
Saving energy with standby 104 … and standby modes 104 Recycling electrical and electronic products 105 Recycling packaging 105 Disposing of batteries 106 More information 106
For your safety
Using equipment safely 108 Warnings and cautions 108 Mains plug and fuse 109 Connecting to the mains supply 109
Troubleshooting 110
Display messages 117
Jargon buster 121
Specifications 122
4
5
Overview
1
About your Sky±HD box
2
Your Sky±HD box
3
Turning your Sky±HD box on and off
4
Your viewing card
5
Connecting your Sky±HD box to your broadband router
6
Your Sky±HD remote
7
Your Sky±HD remote and your TV
8
Changing the volume
9
Changing channels
10
About the Now, Next & Later banner
1
Overview
About your Sky±HD box
Your Sky±HD box decodes HD
information from the satellite
With your Sky±HD box, a compatible HD ready TV and the relevant subscriptions you can enjoy fantastic Sky entertainment in stunning high definition, as well as all the features and benefits of Sky±.
Our Sky±HD box is a video recorder and satellite receiver in one, making it easy to record and store a collection of your favourite TV shows and movies to watch whenever you want. The 250GB personal storage capacity of the Sky±HD box means you can store 180 hours of SD content and 60 hours of HD content. If you have a Sky±HD 2TB the 1.5TB personal storage capacity means you can store 1180 hours of SD content and 350 hours of HD content. Sky± also allows you to record two programmes at once, pause and rewind live TV as well many more features. Plus you can set your Sky±HD box to record a TV show when you’re not in front of your TV using the Sky± app or online at sky.com.
We’re continually looking for ways to make improvements for our customers, and so the software on your Sky±HD box will be updated with new features via the satellite. We’ll let you know about these new features as soon as they’re available, or you can go to sky.com/skyguide to find out more about the latest features.
To make the most of all the Sky± features, make sure your Sky±HD box is connected to your broadband router. You can connect your Sky±HD box to your broadband router using the built-in Wi-Fi capability (DRX890W and DRX895W models only).
6
2
Overview
Front
back up jumps back to last page or to previous
level in Sky Guide screens
tv guide shows the Sky± Homepage
turns your Sky±HD box on, to standby or off
Top
i reveals more about a programme
arrows show what’s on other channels or
highlight on screen options
select confirms a menu option
Your Sky±HD box
lights when Sky± is recording
or playing back programmes
Wi-Fi Protected Setup (WPS) button for quick and easy connection to your broadband router (selected models only)
lights white when a wireless connection is established
lights green when you’re online (using the phone line)
lights red when the remote is used lights green when the box is on, amber
when the box is in standby and red when the box is off
rewinds a recording or live TV stops playing back a recording records a programme plays a recording pauses a recording or live TV fast forwards a recording
7
Overview
Press the Sky button on your Sky±HD remote to turn the box on, and wait for a few moments for it to start up.
To turn your Sky±HD box to standby, press the standby button on your remote.
To turn your Sky±HD box to off, press and hold the standby button for 5 seconds on your remote. The standby light on the front panel is red when your Sky±HD box is plugged into the mains but turned off. The light is green when your Sky±HD box is on. The light is amber when your Sky±HD box is in standby.
Use HDMI One Touch to turn a compatible TV on and
switch to the correct HDMI input for your Sky±HD. You can even quickly switch from a DVD player or games console. See page 94 and sky.com/onetouch for more information. Unfortunately this feature is not available on Samsung HD, Pace HD or DRX780 boxes.
To save power and money, please put your Sky±HD box
into standby mode when you’re not using it.
See Saving energy with standby (page 104) to read
about your Sky±HD box’s automatic energy saving mode.
Your Sky±HD box must be on or in standby to be able to record programmes, see Recording with Sky± (page 26) to read about recording programmes.
Your Sky±HD box must be on or in standby for a selection of On Demand programmes to be automatically received by your box. Find out more about on demand programmes on page 33.
3
Turning your Sky±HD box on and off
Sky turns
the box on
Standby turns
the box to standby or off
red = off amber = standby green = on
8
Overview
Your viewing card needs to stay in your Sky±HD box at all times so you can watch all the Sky TV channels you’re entitled to.
The viewing card slot is under the flap on the front of your Sky±HD box. There’s no need to remove the viewing card unless it’s faulty or has expired.
Please remember these cautions:
Don’t remove or re-insert the viewing card unnecessarily
Don’t bend the viewing card
Keep the card away from heat and sunlight
Keep the card dry. Never clean it with fluids – use a soft dry cloth
Keep the card away from small children and pets
4
Your viewing card
9
Overview
5
Connecting your Sky±HD box to your broadband router
If your Sky±HD box has built-in Wi-Fi connectivity (DRX890W and DRX895W models only), then simply connect it to your broadband router via Wi-Fi to start enjoying On Demand including Catch Up TV. It can be connected to a wide variety of broadband routers from any broadband provider. There are three ways of connecting your Sky±HD box to your broadband router using Wi-Fi.
Firstly, check if your broadband router has a WPS (Wi-Fi Protected Setup) button
.
A If your broadband router has a WPS button:
1 Press and hold the WPS button on your broadband router for
2 seconds.
2 Within one minute press the WPS button on the front panel
of your Sky±HD box. Your Sky±HD box should connect to your broadband router automatically.
B If your broadband router does not have a WPS button, or you don’t
want to connect by WPS, then you can connect by entering the Wi-Fi password:
1 Press services, 0, 5 on your remote control and this will take you
to the Network tab. Three options for connecting your Sky±HD box are displayed.
2 Choose Connect with Password using your remote control and
press select.
3 Select the name (SSID) of your broadband network from the list
provided. This can usually be found on the back or bottom of the broadband router, next to the password.
4 Enter the password using your remote control and press select
to connect.
C If you prefer to connect your broadband router using a WPS PIN,
then just select Connect with WPS PIN from the Network tab and follow the on-screen instructions.
If your Sky±HD box does not have built-in Wi-Fi then you can still
connect to your broadband router via Wi-Fi using an On Demand Connector. Visit sky.com/ondemand to find out more. You can also connect any Sky±HD box to your broadband router using an Ethernet cable.
When connecting your Sky±HD box to your broadband router via
Wi-Fi, please ensure you have enabled security on your wireless network and that a strong password has been set. Please also ensure that you only share your wireless network password with trusted people as connecting your Sky±HD box will allow certain other devices (with Sky software or applications installed) on your wireless network to access information on your Sky±HD box, such as a list of your Planner recordings.
Remember: Use of connected features counts towards any broadband usage cap you have.
10
Overview
6
Your Sky±HD remote
gives options including subtitles, favourite channels and turning off the mini TV
provides interactive services
tells you more about a programme
changes channel or goes up/down a page
confirms a menu option
jumps back to the last page or to the previous level in Sky Guide screens
turns on subtitles/audio description or shows help on using Sky Guide
fast forwards a recording
stops playback of a recording
select on screen options
enter channel numbers or select menu options
press before entering a radio channel number
turns your Sky±HD box on, to standby or off and turns your TV on and off
sets your remote to control your Sky±HD box
sets your remote to control your TV
shows Box Office programmes
shows the Sky± Homepage
turns your TV’s sound on and off
changes your TV’s volume
show what’s on other channels or highlight on screen options
switches to text mode
pauses a recording or live TV
plays a recording
rewinds a recording or live TV
records a programme
11
Your Sky±HD remote can work with both your Sky±HD box and your TV.
Press tv on the remote to switch control from the Sky±HD box to the TV.
Press Sky to go back to controlling the Sky±HD box.
Use HDMI One Touch Play to turn a compatible TV on and switch to the correct HDMI input for your Sky±HD. You can even quickly switch from a DVD player or games console. See page 94 and sky.com/onetouch for more information. Unfortunately this feature is not available on Samsung HD, Pace HD or DRX780 boxes.
The Sky installer should have already set up the remote for you. If you change your TV, you need to reset the remote to work with your new TV.
See Setting up and resetting your remote (page 88) for details.
7
Your Sky±HD remote and your TV
Overview
12
Overview
8
Changing the volume
Use the remote’s vol +/- button to change the volume of your TV. You can turn the sound off altogether by pressing the mute button.
To go through the channels one at a time, press the channel +/- button on your remote and wait for the channel to change. If you know a channel’s number you can enter it on the remote to jump straight to that channel. For example, enter the sequence
5-0-1 for Sky News.
Use the mute or
vol +/- button
for volume control
Change channels one a time with
ch +/-
Or by channel number with the number buttons
9
Changing channels
13
The Now, Next & Later banner is your ultimate on screen helper — it lets you see what’s on now, next and later, change channels, set reminders, record programmes if you have a Sky± subscription, and see which programmes you are recording right now, all without interrupting what you’re watching.
Press an arrow button or select to show the Now, Next &
Later banner
Press i to see more information about a programme
Press back up to remove the banner
There are tips on using the banner throughout this guide, most importantly:
What’s on your favourite channels (page 75)
Finding out more about a programme with the i button (page 21)
Recording without interrupting what you’re watching (page 27)
When you’re watching a live TV programme you can press the
back up button on your remote control to jump to the TV Guide.
The yellow highlight will appear on the channel you have last viewed.
Also, when watching a live TV programme pressing the left arrow
button is a shortcut to view the last channel you were watching.
The banner shows you what’s on now, next and later
10
About the Now, Next & Later banner
Overview
Use the arrows or
select to show the
banner
14
15
Watching the TV you love
1
The Sky± Homepage
2
Exploring the Sky Guide
3
Seeing what’s on with the TV Guide
4
Finding a specific channel in TV Guide
5
Seeing what’s on the HD channels
6
Identifying HD programmes
7
Going back to the channel you last watched
8
Finding out more about a programme with the i button
9
Codes used in the programme information banner
10
Finding and listening to radio channels
Sky Movies On Demand
If you have the Sky Movies
pack you can enjoy hundreds of movies ready to watch when you are. Plus new premieres are
added every week.
1
The Sky± Homepage
Press the tv guide button on your remote control to display the Sky± Homepage and explore a world of entertainment. Use the arrow keys on your remote control to choose the different options available on your Homepage.
TV Guide Browse
all channels to see what’s on over the
next 7 days.
Planner Find the shows you’ve
recorded or downloaded
Search Search for
anything including
an actor, director,
sports team , title or
any other word.
New & Recommended
Discover new entertainment series, the latest unmissable
on demand TV shows, and
find suggestions of TV shows
and movies you might enjoy.
Sports Browse
through all the
sports that are on
now or coming soon.
TV Box Sets Discover
the shows everyone is talking about with a wide range of box sets available to watch on demand. Available to customers with HD subscription.
Sky Store A wide
range of movies, from Hollywood blockbusters to classics are available to rent or buy
Catch Up TV Catch up on shows you’ve
missed from up to 30 days ago from up to 60 channels at the touch of a button.
Watching the TV you love
16
As well as using the Sky± Homepage you can move around the Sky Guide by scrolling left/right on the top menu to highlight your choice, and then pressing select.
Top menu
2
Exploring the Sky Guide
Watching the TV you love
Symbol / Option How to get there Description
Box Office order Sky Box Office movies, sports and events
Radio
listen to and record digital radio channels
Interactive play games, get up-to-date information
Parental change your PIN, set viewing restrictions, limit spending
Options set up your favourite channels, turn on subtitles
Settings change picture and sound settings, see your Sky±HD box details
+ scroll right
+ scroll left
+ scroll right
17
Watching the TV you love
Choosing TV Guide from the Homepage displays the following screen:
middle menu
use left/right to highlight
the tab option you want
then press select
mini TV
(if available) showing what you’re watching so you don’t miss the action
bottom menu
or ‘listings’ use up/down
and left/right to highlight
the item on the page
shortcuts
to get to a different Sky Guide page, press one of the coloured buttons shown at the bottom of the screen
top menu
use left/right to
highlight the option you
want then press select
Press to leave the screens and go back to what you were watching
Use
or up to jump back to the previous level, e.g. from the listings to the
middle menu. Pressing backup from All Channels will take you to the Homepage screen, and pressing up will take you to Home on the top level menu
to go back…
information area
Press tv guide on remote
3
Seeing what’s on with the TV Guide
18
TV Guide lists channels by channel number.
If you know the number of the channel, you can enter it using
the number buttons
Go down a page at a time by pressing ch-
To see what’s on later on that channel, keep pressing right
To see what’s on up to 7 days in advance on that channel,
use the
yellow (+24 Hours) and blue (-24 Hours) buttons
Radio channel numbers start with a zero (for example, 0101)
4
Finding a specific channel in TV Guide
Watching the TV you love
19
Watching the TV you love
To see listings for HD channels only, go to TV Guide and select the HD & 3D tab.
In Now, Next & Later and general listings, you can spot HD channels easily as they have the letters HD after the channel name, for example, Sky 1 HD.
When you’re watching TV and want to quickly return to the TV Guide, pressing the left arrow button on your remote control will display the TV Guide with the last channel you were tuned to highlighted.
A programme broadcast in High Definition will have the letters
HD in its programme information bar:
While watching the programme, press i on your remote
From the Sky Guide listings, just highlight the programme
and check the programme information in the top left corner. In full screen mode, highlight the programme and press i
HD programmes are highlighted in yellow in the TV Guide
listings so they’re easier to spot. You can find this setting in
Options > Customise. Under Highlight Programmes Originated in HD press left/right to select ON/OFF.
Press
green button (Save Settings) when you’re done
5
Seeing what’s on the HD channels
6
Identifying HD programmes
20
Watching the TV you love
When you’re watching TV and decide to go back to the channel you were watching before, just press the
blue button.
The banner appears, showing the last channel you watched. Press select to tune to that channel. The blue button can also be used to watch your favourite channels. See Choosing your favourite channels (page 74).
When you’re watching TV and want to quickly return to the TV Guide, pressing the left arrow button on your remote control will display the TV Guide with the last channel you were tuned to highlighted.
When you’re in TV Guide, and the mini TV is on, simply highlight a programme to show its details in the top left corner — you don’t need to press i here. To find out about programmes in other parts of Sky Guide, press i:
when you’re watching a programme — either live or recorded
when a programme is highlighted in the Now, Next & Later
banner; with the on screen programme information banner, you can use the left and right arrows to surf to any other programme to show the synopsis for that programme (press i again to remove the synopsis and go back to the simple Now, Next & Later banner)
when highlighting an On Demand programme press i to find out
more information such as the programme’s expiry date
7
Going back to the channel you last watched
Get information on programmes with the i button
8
Finding out more about a programme with the i button
21
Watching the TV you love
Letter codes
SD This is a Standard Definition programme.
HD This is a High Definition programme. HD programmes are
shown in widescreen.
C This programme is copy protected and may not play back
correctly if you try to record it.
DS You can hear this programme in surround sound if your
TV/home cinema system is compatible.
DD You can hear this programme in Dolby® Digital 5.1 audio if
your TV/sound system is compatible. See Switching on Dolby®
Digital audio (page 101) for more details.
AD You can choose to play an audio description over this programme;
a narrative soundtrack for the partially sighted. See Watching TV with subtitles or audio description (page 82).
S You can turn subtitles on for this programme.
See Watching TV with subtitles or audio description (page 82).
W This programme is shown in widescreen. For HD programmes,
this code won’t be shown although all HD programmes are shown in widescreen.
Rating codes
U Universal, suitable for all audiences including young children.
PG Parental guidance is recommended. Some discretion may
need to be applied as to the suitability of the film for younger or impressionable children.
12 Suitable for viewers aged 12 years or over. More mature
themes or language make the film unsuitable viewing for young children.
15 Suitable for viewers aged 15 years or over. May contain
stronger language.
18 Suitable only for adult viewers aged 18 or over.
Content codes
s Sex or nudity.
l Strong language.
v Violent scenes.
m Material which is intended for a mature audience.
See Having more control over what the kids watch (page 77)
to see how to restrict rated programmes.
9
Codes used in the programme information banner
22
Watching the TV you love
10
Finding and listening to radio channels
You can tune to radio channels in the same way as TV channels:
1 Use the up/down arrow to browse through the channels shown
in the Now, Next & Later banner. Radio channels appear with a speaker symbol next to them
.
2 Press select when you see the radio channel you want to
listen to.
You can see the entire list of radio channels as follows:
1 Press services, scroll left to Radio
in the top menu and
press select.
2 Highlight the radio channel you want and press select to tune
in or press record to record the channel. See Recording radio channels for more details (page 66).
Radio channels are also listed in TV Guide under the
All Channels tab, starting at channel number 0101.
See page 19 for details on navigating TV Guide pages.
23
24
Pausing and rewinding live TV
1
Saving after pausing or rewinding live TV
2
Changing how far back you can rewind live TV
Pausing and rewinding live TV
1
Saving after pausing or rewinding live TV
After pausing or rewinding live TV, if you haven’t got time now to watch what you’ve missed you can save the programme to your Planner, as follows:
1 After rewinding or pausing live TV, press record or select.
The Now, Next & Later banner appears showing the programme’s name.
2 Press record. The
symbol appears next to the programme
name and the recording is stored in your Planner.
You can choose the Instant Rewind length, as follows:
1 Press services (for Options), press down then select the
Sky± Setup tab.
2 Highlight Instant Rewind and select either Off, 5, 15, 30
or 60 minutes.
3 Press the
green button (Save Settings) when you’re done.
Remember if you rewind for 30 minutes, for example, your Sky±HD box has to have been showing that channel for the last 30 minutes.
To save the programme,
press record to show the banner, then record again
2
Changing how far back you can rewind live TV
25
26
Recording with Sky±
1
Recording without interrupting what you’re watching
2
Recording from Sky Guide listings
3
Recording from anywhere you go
4
Recording a promoted programme
5
Setting reminders for programmes
Recording with Sky±
To record…
the programme you’re watching now: press the record
button on your remote. When the banner appears, press
record again.
something that’s on later and/or on a different channel: use
the Now, Next & Later banner. When you see the programme you want, press record.
When you press record, Sky± checks to see the programme is part of a series and, if so, gives you the choice of recording this episode only or the remainder of the series. Highlight Record
Once or Record Series by pressing up/down then press select.
The
symbol appears next to the programme title.
When you select ‘Record Series’ Sky± will record the entire
series. For any Sky±HD with Smart Series Link it will also record the next series when it becomes available. That way you’ll never miss the new series of your favourite shows. Smart Series Link is not available on DRX780 boxes.
1
Recording without interrupting what you’re watching
Or surf to another programme and press record
If it’s part of a series, choose to record just
this episode or the rest of the series
Press record twice to save what you’re watching
27
Recording with Sky±
If you see something you want to record in TV Guide, On Demand or Sky Box Office listings, highlight it and press record. When you press record on a programme in the TV Guide, Sky± checks to see if the programme is part of a series and, if so, gives you the choice of recording this episode only or the remainder of the series. For any Sky±HD box with Smart Series Link it will also record the next series when it becomes available. Smart Series Link is not available on DRX780 boxes. Highlight Record Once or Record Series by pressing up/down and press select. The
symbol appears next
to the programme.
You can set your Sky±HD box to record using the Sky± app on your mobile phone and tablet even when you’re not at home. Or you can go to sky.com to use Remote Record. To find out more go to
sky.com/remoterecord
2
Recording from Sky Guide listings
3
Recording from anywhere you go
28
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