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Skutch Electronics
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EX-12
User Manual
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Skutch Electronics EX-12 Technical Reference Guide

EX-12
REMOTE Updatable MOH MP3 Player
25’ Cat-5 Cable
Audio Cable
HXSP-2108G USB Adapter
Mounting Screws
Future Update Feature!
EX-12
Remote MOH MP3 Player
11/01/2013
For Version 2.00
Page 1
EX-12
REMOTE Updatable MOH MP3 Player
Table of Contents
Introduction: ................................................................................................................................................. 4
Dealer Computer Knowledge Requirements: ............................................................................................... 4
How Updates are Made: .............................................................................................................................. 5
Computer Connection: .................................................................................................................................. 6
Dealer Preparation before sending the EX-12 to Customer: ........................................................................ 7
EX12 PREP Software ...................................................................................................................................... 8
Setting Up a New GMAIL Account: ........................................................................................................... 9
Create SETUP.TXT File for FLASH DRIVE .................................................................................................. 10
Customer Installation: ................................................................................................................................. 11
EX-12 Player Operation: .............................................................................................................................. 13
LED States: .............................................................................................................................................. 13
USB Flash Drive ....................................................................................................................................... 13
Volume Adjustment ................................................................................................................................ 14
Test: ......................................................................................................................................................... 14
Serial Port: ............................................................................................................................................... 14
Local Updating the Audio Program ......................................................................................................... 14
Multi-Messaging ..................................................................................................................................... 15
Switching Between Productions ......................................................................................................... 15
Audio Specifications ................................................................................................................................ 15
EX-12 Manager Software: ........................................................................................................................... 16
Accessing and Exiting EX-12 Manager .................................................................................................... 17
Update Operation: .................................................................................................................................. 17
Download Times: .................................................................................................................................... 17
3 AM Transfers: ....................................................................................................................................... 18
-NOW- for Immediate Transfers: ............................................................................................................ 18
-CLEAR- to Erase any MP3 that are waiting to be downloaded: ............................................................. 18
-FUTURE- to set a future date to perform an Update: ........................................................................... 18
Erasing of old Productions: ..................................................................................................................... 19
Properly Formatting an Update Email .................................................................................................... 19
Formatting Future Updates: ................................................................................................................... 19
MP3 and MPP Files ................................................................................................................................. 20
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For Version 2.00
EX-12
REMOTE Updatable MOH MP3 Player
EX-12 Uses DOS File names:.................................................................................................................... 20
Confirmation Email: ................................................................................................................................ 20
Fault Reports Emailed to Dealer: ............................................................................................................ 21
Setup: ...................................................................................................................................................... 22
Customer GMAIL Name: ..................................................................................................................... 22
Security Access Code ........................................................................................................................... 22
Dealer Verify Email Address: ............................................................................................................... 22
LOG:......................................................................................................................................................... 22
Check Mail, Transfer, and Search for EX-12: ........................................................................................... 22
Display FORM on ERROR: ........................................................................................................................ 22
3 YEAR LIMITED WARRANTY ....................................................................................................................... 22
Quick Start Email Guide .............................................................................................................................. 24
For Version 2.00
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EX-12
REMOTE Updatable MOH MP3 Player
E
X
-
1
2
CAT-5 Input
Flash Drive
25’ CAT-5 Cable
USB Interface
RCA to RCA Cable with
Adapter to 1/8” Plug
Included Items
Introduction:
The EX-12 is a Promotion-On-Hold MP3 player that has Remote Message update capability via the internet. Message updates are made with NO loss of audio quality. The system can be easily installed by the customer . No technicians or computer IT should be required. Remote Update capability requires the EX-12 to connected to the USB jack of a Windows based computer, that is running the EX­12 Manager Software. This software is available on line for NO CHARGE. The EX-12 does NOT require computer connection to operate as a normal MOH MP3 Player.
Dealer Computer Knowledge Requirements:
Any Dealer whom wishes to use the EX-12 system MUST have a minimum amount of operating knowledge of computers. The following is the list of task that you MUST know how to do, before attempting to use the EX-12 system. Skutch technical support is not responsible to teach you how to use your computer.
Do NOT try using the EX-12 system UNTIL you know how to do these 5 task.
1- You MUST have an established email account, and know how to SEND and RECEIVE emails on it. 2- You MUST know how to attach ATTACHMENTS to an outgoing email. 3- You MUST know how to use the “Windows Explorer” program on your Windows based
computer to check the files that are on a FLASH drive that is inserted into your computer.
4- You MUST know how to identify a USB port on a computer. 5- You MUST know how to use the “Safely Eject” ICON in the system tray.
For Version 2.00
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EX-12
REMOTE Updatable MOH MP3 Player
USB Adapter
(Supplied)
(Supplied)
(Supplied)
25’ CAT- 5 Cable
Audio Cable
Cat5 Cable can be up to 1320 ft Long.
Fig 1
The system consist of two basic parts:
1- The EX-12 MP3 Player 2- A Windows based Computer that is connected to the internet, and is running the “EX-12
Manager” Software.
How Updates are Made:
To UPDATE the existing audio production, the DEALER simply emails a new MP3 audio production, as an attachment, to the customer’s EX-12 email account. The “EX-12 Manger” software automatically checks for new emails every 5 minutes. When “EX-12 Manager” detects the presence of a properly formatted UPDATE email, it automatically downloads the attachment onto the computer. It then waits until 3AM to make the UPDATE. It first erases the old productions, then transfers the new Audio Production(s) to the EX-12. After the “EX-12 Manager” software has successfully transferred the new audio production, it sends the DEALER a confirmation email showing that the UPDATE has been completed. The UPDATE transfer is done at 3AM, due to the fact that the EX-12’s audio output is halted during the transfer process. Updating at 3AM insures that there will not be any interruptions in Promotion-On-Hold during normal working hours. A large 10 meg file could take up to 16 minutes to TRANSFER . We have found that most MOH MP3 files are about 6 Mbytes, which takes about 9 and a half minutes to download.
If the DEALER needs an immediate UPDATE, it can be forced to transfer immediately by placing the word “-NOW-” anywhere on the subject line of the email. For security purposes, all UPDATE emails require a DEALER assigned 4 digit security access code. This prevents unauthorized Production Updates.
For Version 2.00
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EX-12
REMOTE Updatable MOH MP3 Player
Making a Production Update is Easy as 1 2 3!
1- Enter EX-12’s Email Address on “To” Line.
2- Enter “-EX12-” followed by 4 digit access code “-1234-
on Subject Line.
3- Attach new Production Audio file, then SEND!
Subject Line additional Commands. Can be in any order.
-NOW- = Download MP3 immediately
-CLEAR- = Erase any MP3 waiting to be downloaded. Must be in Capitals!
Computer Connection:
The EX-12 does not require a computer for standard playback operation. Connection to the computer is only required for the REMOTE updating feature to work. This means that if the customer should accidently power down the computer, or disconnect the CAT-5 cable, the EX-12 will continue to playback the existing Audio Production. If you attempt to make a customer UPDATE while the computer is OFF or disconnected, you will NOT lose the update. When the computer is powered up again, or reconnected, it will detect the updated message and will make the UPDATE. Local UPDATES can also be made just like the DL-11. In this case, the customer removes the Flash Drive from the EX-12, inserts it into a computer, deletes the old production, and copies the new MP3 production to the Flash Drive, then re-inserts the Flash Drive back into the EX-12.
1- Insert the supplied USB Adapter (HXSP-2108G) to an available USB Port on the computer. 2- Connect one end of the supplied CAT-5 cable to this adapter. 3- Connect the other end of the CAT-5 cable to the Serial Port Connector, on the EX-12.
For REMOTE update capability the EX-12 MUST be connected to a windows based computer, that is running the EX-12 Manager software package. This software is compatible with Windows XP, Vista, Windows 7, or Windows 8. The “EX-12 Manager” software is available free of charge on our web site at: www.skutchelectronics.com/ex-12.htm. The customer MUST install the “EX-12 Manager” software on the computer that the EX-12 is connected to. The software will automatically upload the setup information that it needs from the EX-12’s flash drive. This assumes that the Dealer performed the proper preparation of the flash drive before it was sent to the customer.
For Version 2.00
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EX-12
REMOTE Updatable MOH MP3 Player
Router vs Computer USB Connection:
We have received input from our DEALERs that Computer connection is not always practical because the key system phone control box and the computer router are normally located in the phone room, and there is normally not a computer in the vicinity. We agree, but on the other hand for smaller companies, who are more price sensitive and that do NOT have a key system , connection to a computer is far superior. MOH adapters are easy for the customer to install directly on a telephone. Normally computers are located very close to phones, so for smaller businesses that have four lines or less, computer connection makes a lot more sense. This allows the customer themselves to install the entire system.
Key System Options:
If your customer has a Key Telephone System and wants to use the EX-12 there are two options:
1- A CAT-5 cable can be run from the nearest computer to the phone room where the EX-12 is
mounted next to the key system. The CAT-5 cable length can be a maximum of 1320 ft long.
2- A standard shielded audio cable (2 conductor) cable can be run from the Output of the EX-12,
located near a computer, to the key system MOH input.
Dealer Preparation before sending the EX-12 to Customer:
The following three items MUST be done by the DEALER before the unit is sent to the customer.
1- Establish a unique GMAIL email account for the customer’s EX-12. 2- Create the customer’s SETUP.TXT file and copy it to the EX-12’s Flash Drive. 3- Copy the Customer’s MP3 audio production on the Flash Drive.
The easiest way to perform these steps is to use the Skutch Dealer “EX12 PREP” software. This software is available ON LINE for NO CHARGE. It is a Windows based program.
www.skutchelectronics.com/ex-12.htm
For Version 2.00
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EX-12
REMOTE Updatable MOH MP3 Player
EX12 PREP Software
The EX12 PREP software is available at the following web link on a NO CHARGE basis. This software is the easiest way for the dealer to prepare the eEX-12 unit for their customer. This software is available at NO CHARGE at the following link:
www.skutchelectronics.com/ex-12.htm.
This software works on a windows based computer running Windows XP, Vista, Windows 7 or 8. The computer MUST be connected to the internet for proper operation.
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