Sipura Technology SPA-841 User Manual
Sipura SPA-841
Residential Telephone
User Guide
620-05600270
Software Release 5.6
Tekelec, Inc.
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
© 2000-2003 Tekelec, Inc. All rights reserved.
Tekelec has used its best efforts in preparing this manual and the procedures contained in it. However,
this manual may include technical or typographical errors despite the publisher's best efforts.
Information in this manual is subject to change with these changes to be incorporated in new editions
of the manual. Tekelec may add features or enhancements to the product described in this manual at
any time.
Tekelec welcomes comments about this manual. Comments may be sent as email or regular mail.
Email should be sent to techpubs@vocaldata.com
Regular mail should be sent to:
Tekelec, Inc., Technical Publications Manager
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
Tekelec may use or distribute any information you supply in any way it believes appropriate without
incurring any obligation to you.
Trademarks and Acknowledgments
The VocalData logo, Voice Over IP Softswitch, VOISS and We Talk Data are trademarks of Tekelec.
All products, names and services are trademarks and registered trademarks of their respective
companies.
Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV,
LITLLITE.WAV, TRANCE.WAV]
© and (P) Copyright 1989-1997
Romeo Music International
ALL RIGHTS RESERVED
620-05600270
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Table of Contents
1 Your Sipura SPA-841 Telephone
Introduction ...................................................................................... 1
Accessing Phone Features........................................................................ 1
In This Manual ........................................................................................... 1
Telephone Description .................................................................... 1
Sipura SPA-841 Features Table ...................................................... 2
Moving Your Telephone .................................................................. 3
2 Basic Phone Features
Adjusting the Volume ...................................................................... 5
Adjusting the Ringer Volume.......................................................... 5
Answering a Call .............................................................................. 5
Answering a Second Call (Call Waiting) ........................................ 5
Hanging Up ....................................................................................... 6
Line Button Indicators ..................................................................... 6
Making an External Call................................................................... 6
Making an Internal Call .................................................................... 6
Managing Missed Calls.................................................................... 7
Using the Main Display soft keys............................................................... 7
Viewing the Missed Calls List .................................................................... 7
Missed Calls Display soft keys .................................................................. 7
Preferences....................................................................................... 8
Redialing Placed Calls..................................................................... 8
Selecting a Ringer Sound................................................................ 8
Directory Services............................................................................ 9
Accessing the Directory............................................................................. 9
Adding Entries to the Directory.................................................................. 9
Using the Speakerphone ............................................................... 10
i
Speakerphone Troubleshooting .............................................................. 11
3 System Telephone Features
Feature Activation Digit................................................................. 13
Abbreviated Dial............................................................................. 13
Creating an Abbreviated Dial Code ......................................................... 13
Using an Abbreviated Dial Code ............................................................. 14
Modifying an Abbreviated Dial Code ....................................................... 14
Deleting an Abbreviated Dial Code ......................................................... 14
Verifying an Abbreviated Dial Number .................................................... 15
Anonymous Call Rejection............................................................ 15
Enabling Anonymous Call Rejection ....................................................... 15
Disabling Anonymous Call Rejection....................................................... 15
Call Block (Selective Call Rejection) ............................................ 15
Enabling/Disabling Call Block.................................................................. 16
Blocking Number of Last Call Received .................................................. 16
Adding Numbers to Call Block List .......................................................... 17
Listing Blocked Numbers......................................................................... 17
Deleting Numbers from Call Block........................................................... 17
Call Forward (All Calls).................................................................. 18
Enabling Call Forward (All)...................................................................... 19
Disabling Call Forward (All) ..................................................................... 20
Call Forward (Busy) ....................................................................... 20
Enabling Call Forward (Busy).................................................................. 20
Disabling Call Forward (Busy) ................................................................. 21
Call Forward (No Answer) ............................................................. 21
Enabling Call Forward (No Answer) ........................................................ 22
Disabling Call Forward (No Answer) ....................................................... 23
Call Forward (Out of Service)........................................................ 23
Enabling Call Forward (Out of Service)................................................... 23
Disabling Call Forward (Out of Service) .................................................. 24
Call Return ...................................................................................... 24
Call Trace ........................................................................................ 25
Call Waiting..................................................................................... 25
Answering the Second Call ..................................................................... 25
Switching Between Held Calls................................................................. 26
Suspending Call Waiting ......................................................................... 26
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Call Waiting with Caller ID............................................................. 26
Call Waiting with ID Manager ........................................................ 26
Caller ID Block................................................................................ 26
Conference ..................................................................................... 27
Conference Call Tips ............................................................................... 27
Dial Tone and Ringer Patterns...................................................... 27
Hold ................................................................................................. 28
Mute................................................................................................. 28
On-hook Dialing ............................................................................. 29
Permanent Caller ID Block Release.............................................. 29
Priority Call ..................................................................................... 29
Enabling/Disabling Priority Call ............................................................... 30
Adding Members to the Priority Call List ................................................. 30
Listing Priority Call Members................................................................... 30
Deleting Priority Call Members ................................................................ 31
Privacy Guard................................................................................. 32
Access Codes.......................................................................................... 32
Caller Actions .......................................................................................... 33
Entering an Access Code .................................................................. 33
Recording a Name............................................................................. 33
Answering Privacy Guard Call................................................................. 34
Enabling/Disabling Privacy Guard........................................................... 34
Managing the Access Code..................................................................... 35
Changing the Access Code ............................................................... 35
Listening to Access Code .................................................................. 35
Managing the Selective Caller List .......................................................... 35
Adding to the List............................................................................... 35
Listening to the List............................................................................ 36
Deleting from the List......................................................................... 36
Redial .............................................................................................. 37
Using the Phone ...................................................................................... 37
Using Star Codes .................................................................................... 37
Selective Call Forward................................................................... 37
Enabling/Disabling Selective Call Forward.............................................. 38
Entering the Forwarding Destination Number ......................................... 38
Identifying the Forwarding Destination Number ...................................... 39
Adding Forwarded Phone Numbers ........................................................ 39
Listing Forwarded Phone Numbers ......................................................... 39
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Deleting Forwarded Phone Numbers ...................................................... 40
Speed Dial....................................................................................... 41
Programming a Speed Dial Button .......................................................... 41
Using a Speed Dial Button ...................................................................... 41
Identifying the Number Assigned to a Speed Dial Button........................ 41
Deleting a Speed Dial Number ................................................................ 42
Star Codes ...................................................................................... 42
Transfer........................................................................................... 43
4 Voice Mail Features (Default Menu)
Menus and Commands.................................................................. 45
Accessing Your Voice Mail ........................................................... 48
…from your phone................................................................................... 48
…from any other internal phone.............................................................. 49
…from any outside touchtone phone....................................................... 49
Dialing Main Number ......................................................................... 49
Dialing Your Telephone ..................................................................... 50
…from the email program on your PC..................................................... 50
Using Controls While Playing Messages..................................... 51
Rewind/Fast Forward .............................................................................. 51
Rewind to the Beginning of a Message................................................... 51
Fast Forward to the End of a Message ................................................... 51
Pause Play of a Message........................................................................ 51
Composing Messages before Sending ........................................ 52
Compose and Send a Message .............................................................. 52
Marking a Message as Urgent....................................................... 53
Changing Your Password ............................................................. 53
Skipping the Mail Menu to Hear Messages.................................. 53
Returning to the Auto Attendant or Operator.............................. 53
Zeroing Out to a Custom Operator............................................... 54
Replaying a Message..................................................................... 55
Saving a Message .......................................................................... 55
Skipping to the Next Message ...................................................... 55
Deleting a Message........................................................................ 55
Forwarding a Message to Another Mailbox................................. 55
Replying to a Message .................................................................. 56
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Dialing Back a Caller...................................................................... 56
Sending a Message Directly to an Extension.............................. 56
Personal Greetings ........................................................................ 57
Recording Personalized Mailbox Greetings ............................................ 57
Listening to Your Greetings ..................................................................... 57
Receiving Pager Notification ........................................................ 58
What You Receive on Your Pager/Cell Phone ........................................ 58
Managing Distribution Groups ..................................................... 59
Creating a New Group............................................................................. 59
Editing or Modifying a Group................................................................... 60
Listing All Group Members ................................................................ 60
Adding a Member to the Group ......................................................... 60
Deleting a Group Member ................................................................. 61
Playing the Group Name ................................................................... 61
Changing the Group Name................................................................ 61
Deleting a Group ..................................................................................... 62
Listening to a List of Distribution Groups................................................. 62
Exiting the Voice Mail System ...................................................... 62
5 Voice Mail Features (Option A Menu)
Menus and Commands.................................................................. 63
Accessing Your Voice Mail ........................................................... 67
…from your phone................................................................................... 67
…from any other internal phone.............................................................. 68
…from any outside touchtone phone....................................................... 68
Dialing Main Number ......................................................................... 68
Dialing Your Telephone ..................................................................... 69
…from the email program on your PC..................................................... 69
Using Controls While Playing Messages..................................... 70
Rewind/Fast Forward .............................................................................. 70
Rewind to the Beginning of a Message................................................... 70
Fast Forward to the End of a Message ................................................... 70
Pause Play of a Message........................................................................ 70
Composing Messages before Sending ........................................ 71
Compose and Send a Message .............................................................. 71
Marking a Message as Urgent....................................................... 72
Changing Your Password ............................................................. 72
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Skipping the Mail Menu to Hear Messages.................................. 72
Returning to the Auto Attendant or Operator.............................. 72
Zeroing Out to a Custom Operator............................................... 73
Replaying a Message..................................................................... 74
Saving a Message .......................................................................... 74
Skipping to the Next Message ...................................................... 74
Deleting a Message........................................................................ 74
Forwarding a Message to Another Mailbox................................. 74
Replying to a Message .................................................................. 75
Dialing Back a Caller...................................................................... 75
Sending a Message Directly to an Extension.............................. 75
Personal Greetings ........................................................................ 76
Recording Personalized Mailbox Greetings ............................................ 76
Listening to Your Greetings ..................................................................... 77
Receiving Pager Notification ........................................................ 77
What You Receive on Your Pager/Cell Phone ........................................ 77
Managing Distribution Groups ..................................................... 78
Creating a New Group............................................................................. 78
Editing or Modifying a Group................................................................... 79
List All Group Members ..................................................................... 79
Add a Member to the Group .............................................................. 80
Delete Group Member ....................................................................... 80
Play the Group Name ........................................................................ 80
Change the Group Name .................................................................. 80
Deleting a Group ..................................................................................... 81
Listening to a List of Distribution Groups:................................................ 81
Exiting the Voice Mail System ...................................................... 81
6 Voice Mail Features (Option B Menu)
Menus and Commands.................................................................. 83
Accessing Your Voice Mail ........................................................... 86
…from your phone................................................................................... 86
…from any other internal phone.............................................................. 87
…from any outside touchtone phone....................................................... 87
Dialing Main Number ......................................................................... 87
Dialing Your Telephone ..................................................................... 87
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…from the email program on your PC..................................................... 88
Using Controls While Playing Messages..................................... 88
Rewind/Fast Forward .............................................................................. 89
Rewind to the Beginning of a Message................................................... 89
Fast Forward to the End of a Message ................................................... 89
Pause Play of a Message........................................................................ 89
Composing Messages before Sending ........................................ 89
Compose and Send a Message .............................................................. 89
Marking a Message as Urgent....................................................... 90
Changing Your Password ............................................................. 90
Skipping the Mail Menu to Hear Messages.................................. 91
Returning to the Auto Attendant or Operator.............................. 91
Zeroing Out to a Custom Operator............................................... 91
Replaying a Message..................................................................... 92
Saving a Message .......................................................................... 92
Skipping to the Next Message ...................................................... 92
Deleting a Message........................................................................ 92
Forwarding a Message to Another Mailbox................................. 93
Replying to a Message .................................................................. 93
Dialing Back a Caller...................................................................... 94
Sending a Message Directly to an Extension.............................. 94
Personal Greetings ........................................................................ 94
Recording Personalized Mailbox Greetings ............................................ 95
Listening to Your Greetings ..................................................................... 95
Receiving Pager Notification ........................................................ 95
What You Receive on Your Pager/Cell Phone ........................................ 96
Managing Distribution Groups ..................................................... 96
Creating a New Group............................................................................. 97
Editing or Modifying a Group................................................................... 97
Listing Members of a Group .............................................................. 98
Adding a Member to a Group ............................................................ 98
Deleting a Group Member ................................................................. 98
Play the Group Name ........................................................................ 99
Change the Group Name .................................................................. 99
Deleting a Group ..................................................................................... 99
Listening to a List of Distribution Groups:.............................................. 100
Exiting the Voice Mail System .................................................... 100
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7 Set Up Outlook for TAPI
Using TAPI to Call from Outlook ................................................ 101
Installing the TAPI Support Software......................................... 103
Configuring Windows for TAPI ................................................... 108
Configuring Outlook to Use TAPI ............................................... 115
Index ................................................................................ I-1
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Chapter 1
Your Sipura SPA-841 Telephone
Introduction
This guide describes how to use all of the features that are provided by the T6000
telephone system on your Sipura SPA-841 telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5 and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
• Chapter 1 discusses the telephone hardware
• Chapter 2 contains an alphabetical summary of each telephone feature
• Chapter 3 contains an alphabetical summary of the VocalData telephone
features
• Chapter 4 discusses voice mail features (default menu).
• Chapter 5 discusses voice mail features (Option A menu).
• Chapter 6 discusses voice mail features (Option B menu).
• Chapter 7 discusses setting up Outlook for TAPI.
Telephone Description
The Sipura IP phone is a full-featured telephone that provides voice
communication over an IP network. The phone functions much like a traditional
analog phone, allowing you to place and receive telephone calls. The phones also
supports features such as call forwarding, redialing, speed dialing, transferring
calls, conference calls, and accessing voice mail. The Sipura telephone has
several key components, which are shown in the following figure.
Sipura SPA-841 Telephone User Guide Your Sipura SPA-841 Telephone 1 620-05600270
Left Soft
Key
Message
Waiting
Scroll
Buttons
Display
Right
Soft Key
Mute/Status
LED
Four Line
Buttons
Headset
Speakerphone
Figure 1: Sipura SPA-841 Ip Telephone
Sipura SPA-841 Features Table
Features Descriptions
“More”
Button
Mute
Hold
Voice Mail
Volume
“i” button
Numbered Keypad
Four Line Buttons A line button provides acces to the extension/line
appearance for incoming and outgoing calls.
Message Waiting light LED will illuminate when the user has a message
waiting on the service associated with the L1 extension.
Left Soft Key This button is used to access individual features or
options visible on the display.
Scroll Buttons The buttons allow the user to scroll up and down menu
items on the display.
Pixel-based Display
Right Soft Key This button is used to access individual features or
Mute/Status LED This LED lights when the phone’s handset, handset, or
2 Your Sipura SPA-841 Telephone Sipura SPA-841 Telephone User Guide
Displays call status, dialing and directory information,
and menu items.
options visible on the display.
built-in microphone is muted.
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Features Descriptions
“More” button Provides more information/additional choices for hte
menu options shown on the display.
Mute button Mutes the active audio input/microphone so that the
called party cannot hear local audio. The adjacent Mute
LED will light when the call is muted.
Hold button Puts the active call on hold. The call’s associated LED
will flash while the call is on hold.
Voice Mail retrieval button Acts as a speed dial to the user’s voice mail.
Volume button Allows the user to adjust the ringer, handset, headset
and speaker volume.
“i” button Allows user to access menu options for viewing and
modifying the phone configuration.
Numbered Keypad Press the keypad buttons to dial a phone number.
Speakerphone button Turns on and off the speakerphone. The adjacent LED
turns green when the speakerphone is being used.
Headset button This button toggles the headset function on and off.
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that there is power for the telephone at the new location. You need a
power adapter for your phone at the new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the power adapter
from the wall.
2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power adapter into a
wall outlet.
4. Watch to ensure that the phone registers and boots up properly. If it does not,
contact your system administrator.
Sipura SPA-841 Telephone User Guide Your Sipura SPA-841 Telephone 3
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4 Your Sipura SPA-841 Telephone Sipura SPA-841 Telephone User Guide
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Chapter 2
Basic Phone Features
Adjusting the Volume
1. Activate the handset, headset, or speakerphone.
2. Press the Volume ( ) key once. A horizontal scale displays on the phone to
indicate the volume level.
3. Press the Scroll buttons (up or down) to adjust the volume as desired. The
setting is automatically saved.
Adjusting the Ringer Volume
1. While the phone is ringing, press the Vol u me ( ) key once. A horizontal
scale displays on the phone to indicate the volume level.
2. Press the Scroll buttons (up or down) to adjust the volume as desired. The
setting is automatically saved.
Answering a Call
When you hear your phone ring, answer in any of the following ways:
• Lift the handset.
• Press the line button that is blinking to activate the speakerphone.
• Press the Speaker ( ) button to turn on the speakerphone.
• Press the Headset ( ) button to use the headset.
Answering a Second Call (Call Waiting)
When a second call comes in while you are already on a call, you will hear a tone
every few seconds indicating there is a call waiting. To answer the second call,
press the blinking line button to pick up the waiting call.
The first call will be placed on hold automatically. When you disconnect the second
call, the line button for the call on hold will be blinking red.
Press the blinking line button to resume the call.
Sipura SPA-841 Telephone User Guide Basic Phone Features 5 620-05600270
Hanging Up
To hang-up the phone, use one of these options:
• Replace the handset in its cradle.
• Press the line button and replace the handset.
• Press the Headset ( ) button (if using a headset).
• Press the Speaker ( ) button (if using the speakerphone).
Line Button Indicators
The numbers assigned to each of the line buttons on the Sipura phone appear on
the LCD display. Each line button has a light indicator that indicates the state of the
call on the line:
• Solid green – the line is free with no active calls.
• Solid red – there is an active call on the line.
• Blinking red – a call is incoming or there is a call on hold. Press the
blinking line button to pick up the call.
Making an External Call
Several options exist for you to make an external call from your telephone. You may
use any of the following options: the handset (traditional), a headset attached to the
phone, the speakerphone, or the keypad (direct dialing).
1. Optionally lift the handset, press the Speaker ( ) button, or if using a
headset, press the Headset ( ) button.
2. Enter the desired number that you wish to call. Press 9 (or the digit that is
required to access an outside line) plus the desired number.
NOTE:
soft key to re-enter the digits.
3. Press the dial soft key.
If you make a mistake in typing the number, you can press the erase
Making an Internal Call
1. Optionally lift the handset, press the Speaker ( ) button, or if using a
headset, press the Headset ( ) button.
2. Enter the desired extension (e.g., 1105).
3. Press the dial soft key.
6 Basic Phone Features Sipura SPA-841 Telephone User Guide
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Managing Missed Calls
The Sipura phone will display the number of missed calls. You can view the caller
ID and return the call, if desired.
Using the Main Display soft keys
When you have missed calls, the soft keys on the main display will show “lcr” (last
call redial) on the left, and “miss” on the right.
• If you press the lcr soft key, the phone will redial the first missed call.
• If you press the miss soft key, you can view the missed calls, and choose
which one to redial.
Viewing the Missed Calls List
If you press the miss soft key to view the missed calls, and then press cancel to
exit the Missed Calls display, the display will be cleared of the missed calls. To view
the missed calls after clearing the display, use the following procedure.
1. Press the the “ ” button.
2. Use the scroll keys to highlight the Call History entry in the list.
3. Press the select soft key.
4. Use the scroll keys to highlight the Missed Calls entry in the list.
5. Press the select soft key.
Missed Calls Display soft keys
The Missed Call display lists the Caller ID of the call, the phone number of the
caller, and the date and time of the call. The following keys can be used on the
Missed Calls display:
• Scroll buttons - allow selection of a missed call from the list
• dial - allows you to dial the phone number of the selected call
• cancel - exits the Missed Calls display
• More ( ) button - displays the following soft keys:
• edit - allows you to edit the number shown for the selected call
• delete - allows deletion of the selected call from the list
• save - allows you to save the call information in the phone’s directory.
(See “Directory Services” on page 9)
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Preferences
There are many Preference settings that can be configured on your Sipura SPA-84
phone. The possible configuration items are:
To configure your phone preferences:
1. Press the “ ” button and use the scroll down button to select Preferences
2. Press the select soft key.
3. Use the scroll down button to highlight the desired configuration item from the
4. If the item is configurable, you will see the edit soft key appear on the right.
• Dial Assistance
• Preferred Audio Device
• Auto Answer Page
• Send Audio to Speaker
• Time Format
• Date Format
from the list.
list.
Press the edit soft key to change the configuration item.
5. Press the save soft key to save your changes, or press the More ( ) button
to display the cancel soft key if you want to exit without saving.
Redialing Placed Calls
The Sipura phone keeps a history of all calls you make and receive, including the
caller ID, time, and date of the call. You can use this information to redial a party.
1. Access the call history using one of the following methods:
• Press the redial soft key or
• Press the “ ” button and select the Call History entry from the list.
2. Use the Scroll keys to select the desired call that you would like to redial.
3. Press the dial soft key to dial the selected entry or press cancel to exit the call
history.
Selecting a Ringer Sound
To change the sound of your telephone’s ringer (“personalized ringing”), follow
these steps:
1. Press the “ ” button. On the phone display, a list of four options appear.
8 Basic Phone Features Sipura SPA-841 Telephone User Guide
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2. Use the scroll down arrow key to highlight option number 4, Ring Tone (or
press 4 on your number pad).
3. Press the select soft key below the phone display. On the phone display, a list
of extensions appears. Ext 1:Internal represents Line 1 (L1) one the phone.
Ext 2: Internal represents line 2, etc.
4. Use the up and down scroll keys to highlight the extension (line) that is to be
changed, (or press the corresponding number on the number pad).
5. Press the change (left) soft key below the phone display. A list of available
ring tones is displayed.
a. Use the up and down scroll keys to highlight the desired ring tone.
b. Press the play (right) soft key to hear the ring tone.
c. Press the select (left) soft key to select that ring tone.
d. If you wish to exit the operation, press the More ( ) button and then
press the cancel soft key.
6. If you selected a new ring tone, then the display will show the line with the new
ring tone listed.
7. After you have made all the desired changes, press the cancel soft key twice
to revert to the main display.
Directory Services
The Sipura SPA-841 allows you to create a directory of commonly used phone
numbers. You can manually add entries, or save incoming call information in the
directory. This section describes how to set up and use the directory.
Accessing the Directory
You can view the currently stored directory by doing one of the following:
• pressing the dir soft key, when it is displayed, or
• by pressing the “ ” button and highlighting the Directory entry and
pressing the select soft key.
While in the directory, you can add entries by pressing the add soft key, or use the
scroll keys to highlight an entry to dial by pressing the dial soft key.
Adding Entries to the Directory
You can manually add entries to the directory or save incoming call information in
the directory.
To manually add a directory entry:
1. Access the directory:
Sipura SPA-841 Telephone User Guide Basic Phone Features 9
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• With the handset on-hook, press the dir soft key or
• press the “ ” button and highlight the Directory entry and press the
select soft key.
2. Press the add soft key.
3. Use the number pad to enter the following:
• Name (use 0 for a space)
• Number - use the scroll down key to select the field
• Ring type, if desired - press the option soft key to change the ring
4. Click the save soft key to save the entry.
5. Press the cancel soft key twice to exit the Directory menu.
To add a received call to the directory:
1. Press the “ ” button and highlight the Call History entry and press the select
soft key.
2. Use the scroll keys to highlight one of the lists from which you want to add a
call to the directory:
• Redial List
• Answered Calls
• Missed Calls
3. Press the select soft key.
4. Press the More ( ) button twice to where you can press the save soft key.
The information is saved in the phone’s Directory.
Using the Speakerphone
Your telephone contains a speakerphone that lets you converse “hands free”
without having to use the handset. A speakerphone also allows others in the room
to listen and participate in a telephone conversation.
When your phone rings, to use speakerphone, do one of the following:
• Press the Speaker ( ) button.
• Press the red blinking line button.
To activate or deactivate the speakerphone anytime during a call, press the
Speaker () button on your phone and lift the handset to continue the
conversation.
When the speaker is active, the handset becomes inactive, and vice versa.
10 Basic Phone Features Sipura SPA-841 Telephone User Guide
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Speakerphone Troubleshooting
Problem Solution
You can’t hear callers on the speaker. Increase the speaker volume by pressing the
Volume ( ) key once. Press the Scroll up
button to adjust the volume as desired.
Callers can’t hear you when you use
the speakerphone.
The caller’s voice echoes. Decrease the speaker volume by pressing the
Make sure nothing is blocking the mic., which is
located on the left side of the telephone under
the handset cradle.
Move closer to the microphone and face the
microphone when speaking.
Volume ( ) key once. Press the Scroll
down button to adjust the volume as desired.
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12 Basic Phone Features Sipura SPA-841 Telephone User Guide
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Chapter 3
System Telephone Features
This chapter contains an alphabetical summary of all features that may be provided
on your telephone. You will only be able to use those features that have been
configured on to your telephone by the system administrator.
NOTE:
provider. It is possible that some system features are not configured on your
phone. If you do not have a feature listed in this chapter and would like to have
it on your phone, contact your system administrator for help.
Each user’s phone features are configured by the phone service
Feature Activation Digit
Some features require you to dial an activating digit followed by a numeric code
(example: 588). The default value for this activating digit is 5 and it is used
throughout this document. However, your system administrator may choose to use
another digit for this function. In that case, substitute your activating digit for the
default. Operation of all features will be exactly the same.
NOTE:
default values for your phone system at the time of installation. They may be
changed by your system administrator. Any list of feature codes given to you
by your system administrator should be used in place of the codes listed here.
The feature codes (“star codes”) listed in these procedures are the
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a personal list of up to
100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits
when programming and dialing (Example: enter 04 instead of 4).
Creating an Abbreviated Dial Code
1. Press 75*.
2. Press the dial soft key or pickup the handset.
NOTE:
3. Press 1 to program (set) the Abbreviated Dial code.
4. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter
* to exit.
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A voice prompt will lead you through the remaining steps.
5. Dial the phone number you want to assign to this Abbreviated Dial code,
followed by #.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE:
includes the area code for long distance calls and may include the area code
for local calls in some areas.
6. Press # to save or * to exit without saving.
7. Program or verify another Abbreviated Dial code or hang up to exit.
Be sure to enter all the numbers normally required to dial the call. This
Using an Abbreviated Dial Code
1. Press *3 then the desired Abbreviated Dial code (00-99).
2. Press the dial soft key or pickup the handset.
3. Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1. Press 75*.
2. Press the dial soft key or pickup the handset.
NOTE:
3. Press 1 to program (set) the Abbreviated Dial code (00-99).
A voice prompt will lead you through the remaining steps.
4. Press the digits of the Abbreviated Dial code to modify followed by # or press
* to exit.
5. Dial the phone number you want to assign to this Abbreviated Dial code
followed by the # sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE:
includes the area code for long distance calls and may include the area code
for local calls in some areas.
6. Press # to save the changes or * to exit without saving.
7. Program or verify another Abbreviated Dial code or hang up to exit.
Be sure to enter all the numbers normally required to dial the call. This
Deleting an Abbreviated Dial Code
1. Press 75*.
2. Press the dial soft key or pickup the handset.
NOTE:
A voice prompt will lead you through the remaining steps.
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3. Press 1 to program (set) the Abbreviated Dial code (00-99).
4. Press the digits of the Abbreviated Dial code to delete followed by the # sign.
A confirmation message tells you: “No number was entered.”
5. Program or verify another Abbreviated Dial code or hang up to exit.
Verifying an Abbreviated Dial Number
1. Press 75*.
2. Press the dial soft key or pickup the handset.
3. Press 2 to verify (check) an Abbreviated Dial code (00-99).
4. Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial number is repeated
back.
5. Program or verify another Abbreviated Dial code or hang up to exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the display of their
caller ID information.
Enabling Anonymous Call Rejection
1. Press *77 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
3. Hang up.
On any subsequent incoming call that provides no caller ID, the calling party gets
a message that the party they are calling does not accept anonymous calls.
Disabling Anonymous Call Rejection
1. Press *87 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
3. Hang up.
Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to program your
phone to reject calls from a list of telephone numbers. All calls from phones on the
list receive a message which says you are not accepting calls.
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To use this feature (*60), you create a list of telephone numbers (internal or
external) that receive the message when a call with that caller ID appears at your
telephone.
Call Block is managed through a menu of commands activated by pressing digits
on the keypad. The menu commands are:
• 1 - Enable/disable feature
• 2 - Add last caller to blocked list
• 3 - Add numbers to blocked list
• 4 - List numbers to blocked list
• 5 - Delete numbers from blocked list
The display on your telephone will show the options for each menu level. For
example, if you press 5 to delete a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Call Block
The T6000 system allows you to turn the Call Block feature on and off (i.e., decide
when calls from your list will be forwarded and when they will ring at your telephone
as usual). Disabling (turning off) the feature does not delete the list of callers who
are blocked and receive the message.
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 1 to enable Call Block if it is disabled or to disable the feature if it is
enabled.
Blocking Number of Last Call Received
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 2 to add the number of the last call you received to the blocked list.
You are returned to the Selective Call Forward menu.
4. Select a menu item or hang up.
NOTE:
list, but simply adds the most recent caller to your blocked list.
Adding a number this way does not affect any numbers already on your
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Adding Numbers to Call Block List
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 3 to add telephone numbers to the list of numbers that will be blocked.
4. Enter the number with no spaces, dashes or special characters followed by the
# key.
5. Press # to save the entry or * to exit without saving.
6. Select a menu item or hang up.
Listing Blocked Numbers
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 4 to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
4. Press # to hear the next number or press * to return to the Call Block menu.
NOTE:
through the list of member numbers, starting over with the first number after
the last number is spoken.
5. Repeat the previous two steps until you have heard as many of the numbers
as you want.
6. Press * to return to the Call Block menu when you are finished listening to
member numbers.
As long as you press # for the next number, the system will scroll
Deleting Numbers from Call Block
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 5 to delete telephone numbers from the list of numbers which will be
blocked.
4. The voice prompt provides options for deleting members including:
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• Press 1 if you know the number to delete;
(see Step 4)
• Press 2 for a list of numbers;
(see Step 8)
• Press 3 to delete all numbers;
(see Step 14)
• Press * to return to the Call Block menu.
5. Press 1 to remove a specific number.
6. Enter the number to delete with no spaces, dashes or special characters
followed by the # key.
The voice prompt repeats the number you just entered.
7. Press # to save the entry (delete it from your list) or press * to cancel the entry.
8. Select a menu item or hang up.
9. Press 2 to hear the list of numbers and have the option to delete them as you
go through the list.
The voice prompt announces the list and the first number.
10. Press # until you find the number you wish to delete.
11. Press 1 to delete the number, # to hear the next number or * to return to the
Call Block menu.
The number is deleted immediately and the next number in the list is
announced.
12. You can press 1 to delete it, # to hear the next number or * to return to the Call
Block menu.
13. Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.
14. Press * to return to the Call Block menu or hang up
15. Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have been removed from
the list and you are returned to the Call Block menu.
16. Select a menu item or hang up.
Call Forward (All Calls)
Call Forward (All Calls) allows you to forward all calls for your phone to the number
you enter. Calls will not ring at your phone and will be sent to the number you
entered as the forward destination. If your telephone has a display, it will show that
your telephone is forwarded. You can forward calls to an IP or non-IP phone.
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If your phone does not have an indicator showing that the phone is forwarded, then
it will emit one short ring or “ping ring” when a call comes in to the phone. The “ping
ring” is provided to remind you that your phone is forwarded to another number.
Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (All)
NOTE:
Depending on available space on the display, the final entry (usually * for reenter or exit) may not appear completely.
1. Press 72* on the telephone keypad and press the dial soft key.
The display will show the available options as the prompts are played.
• If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
• If you previously configured a forwarding number, you will be instructed
to do one of the following:
• Press 1 to enable forwarding. Go to step 8.
• Press 2 to change the current forwarding number. Go to step 2.
2. Enter the number to which you want to forward all your calls. Be sure to enter
the number exactly as you would if you were to call that number. Include the
area code, if necessary.
3. Press #.
4. A prompt asks you to confirm the forwarding number:
• Press # to confirm
• Press * to re-enter the forwarding number
NOTE:
to external numbers, a prompt states the number is invalid and requests you
enter a number.
If you entered an external number, but are not allowed to forward calls
5. If you pressed *, return to step 2 or hang up.
6. If you pressed #, you are offered the option to verify the forwarding number.
• Press 1 to verify the number you entered.
• Press 2 to enable the number. Go to step 8.
7. If you pressed 1, the forwarding number is dialed.
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