Sipura Technology SPA-2000 User Manual

Sipura Technology, Inc.

SPA-2000 User Guide

December 2003

Sipura SPA-2000 User Guide v1.0.3.doc

Disclaimer – Please Read:

This document contains implementation examples and techniques using Sipura Technology, Inc. and, in some instances, other company’s technology and products and is a recommendation only and does not constitute any legal arrangement between Sipura Technology, Inc. and the reader, either written or implied. The conclusions reached and recommendations and statements made are based on generic network, service and application requirements and should be regarded as a guide to assist you in forming your own opinions and decision regarding your particular situation. As well, Sipura Technology reserves the right to change the features and functionalities for products described in this document at any time. These changes may involve changes to the described solutions over time.

Use of Proprietary Information and Copyright Notice:

This document contains proprietary information that is to be used only by Sipura Technology customers. Any unauthorized disclosure, copying, distribution, or use of this information is prohibited.

Sipura Technology, Inc. SPA-2000 User Guide

Table of Contents

1. Product Description.................................................................................................................................................... 4

1.1. SPA-2000 Hardware Overview ........................................................................................................................ 4

1.1.1. Status LED Description:..............................................................................................................................5

2. Installation Overview .................................................................................................................................................. 6

3. Software Configuration............................................................................................................................................... 6

3.2. IVR Interface....................................................................................................................................................7

3.2.1. IVR Conventions: .......................................................................................................................................7

3.2.2. SPA-2000 Interactive Voice Response (IVR) Menu: ................................................................................... 8

3.3. SPA Web Interface........................................................................................................................................ 10

3.3.1. Web Interface Conventions ......................................................................................................................10

3.3.2. Administration Privileges ..........................................................................................................................10

3.3.3. Basic and Advanced Views ......................................................................................................................11

3.3.4. SPA-2000 Web Page Configuration Default Values..................................................................................12

3.4. Configuration Parameters.............................................................................................................................. 19

3.4.1. System Parameters..................................................................................................................................19

System Configuration .................................................................................................................................................... 19

Network Configuration...................................................................................................................................................19

3.4.2. Provisioning Parameters...........................................................................................................................19

3.4.3. Upgrade Parameters................................................................................................................................ 20

3.4.4. Protocol Parameters................................................................................................................................. 20

3.4.5. Line 1 and Line 2 Parameters...................................................................................................................23

3.4.6. User 1 and User 2 Parameters .................................................................................................................26

3.4.7. Regional Parameters................................................................................................................................28

3.5. Call Statistics Reporting................................................................................................................................. 32

4. User Guidelines........................................................................................................................................................33

4.1. Basic Services ............................................................................................................................................... 34

4.1.1. Originating a Phone Call........................................................................................................................... 34

4.1.2. Receiving a Phone Call ............................................................................................................................ 34

4.2. Enhanced Services........................................................................................................................................ 34

4.2.1. Caller ID................................................................................................................................................... 34

4.2.2. Calling Line Identification Presentation (CLIP)..........................................................................................35

4.2.3. Calling Line Identification Restriction (CLIR) – Caller ID Blocking.............................................................35

4.2.4. Call Waiting.............................................................................................................................................. 36

4.2.5. Disable or Cancel Call Waiting .................................................................................................................37

4.2.6. Call-Waiting with Caller ID........................................................................................................................ 38

4.2.7. Voice Mail.................................................................................................................................................38

4.2.8. Attendant Call Transfer............................................................................................................................. 39

4.2.9. Unattended or “Blind” Call Transfer ..........................................................................................................39

4.2.10. Call Hold ............................................................................................................................................. 40

4.2.11. Three-Way Calling ..............................................................................................................................40

4.2.12. Three-Way Ad-Hoc Conference Calling...............................................................................................41

4.2.13. Call Return.......................................................................................................................................... 41

4.2.14. Automatic Call Back............................................................................................................................42

4.2.15. Call FWD – Unconditional ...................................................................................................................42

4.2.16. Call FWD – Busy................................................................................................................................. 43

4.2.17. Call FWD - No Answer ........................................................................................................................ 44

4.2.18. Anonymous Call Blocking.................................................................................................................... 45

4.2.19. Distinctive / Priority Ringing and Call Waiting Tone .............................................................................45

4.2.20. Speed Calling – Up to Eight (8) Numbers or IP Addresses.................................................................. 46

5. Where to Get Support: .............................................................................................................................................48

6. Appendix I – Dial Plan Administration:...................................................................................................................... 49

6.1.1. Dial Plan...................................................................................................................................................49

1. Product Description

This guide describes basic administration and use of the Sipura Technology SPA-2000 phone adapter – an intelligent low-density Voice over IP (VoIP) gateway. The SPA-2000 enables carrier class residential and business IP Telephony services delivered over broadband or high-speed Internet connections. By intelligent we mean the SPA-2000 maintains the states of all the calls it terminates. It is capable of making proper decisions in reaction to user input events (such as on/off hook or hook flash or enhanced services codes, i.e. *69) with little or no involvement by a middle-man server or media gateway controller.

1.1. SPA-2000 Hardware Overview

The SPA-2000 has one of the smallest form factors on the market. It can be installed in minutes as a table-top or wall mount CPE device. Figures Figure 1, Figure 2, Figure 3 and Figure 5 show the front, rear, left side and right side of the SPA-2000, respectively.

Figure 1 – SPA-2000 Front

Figure 3 – SPA-2000 Left Side

The SPA-2000 has the following interfaces for networking, power and visual status indication:

1. Two (2) RJ-11 Type Analog Telephone Jack Interfaces (Figure 4, above):

These interfaces accept standard RJ-11 telephone connectors. An Analog touchtone telephone or fax machine may be connected to either interface. If the service supports only one incoming line, the analog telephone or fax machine should be connected to port one (1) of the SPA-2000. Port one (1) is the outermost telephone port on the SPA-2000 and is labeled “Phone 1.”

Figure 2 – SPA-2000 Rear

Figure 4 – SPA-2000 Right Side

2. One LED for Unit Status (Figure 4, above):

This LED indicates status via the following behaviors:

ON – LED remains solid on

OFF – LED remains solid off

LONG (Long On) – 3.0s on, 1s off continuously

FAST – 0.125s on, 0.125s off continuously

SLOW – 0.5s on, 0.5s off continuously

VSLO (Very Slow) – 1.0s on, 1.0s off continuously

HB (Heart Beat) – 0.125s on, 0.125s off, 0.125s on, 1s off continuously

3. One Ethernet 10baseT RJ-45 Jack Interface (

Figure , above):

This interface accepts a standard or crossover Ethernet cable with standard RJ-45 connector. For optimum performance, Sipura Technology recommends that a Category 5 cable or greater be used in conjunction with the SPA-2000.

4. One LED for Data Link and Activity (

Figure , above):

This LED indicates status via the following behaviors:

ON – LED remains solid on

OFF – LED remains solid off

FAST – 0.125s on, 0.125s off continuously

SLOW – 0.5s on, 0.5s off continuously

Variable Blink – LED blinks according to packet traffic activity

5. One 5 Volt Power Adapter Interface (

Figure , above)

This interface accepts the SPA-2000 power adapter that came with the unit. Sipura Technology does not support the use of any other power adapters other then the power adapter that was shipped with the SPA-2000 unit.

1.1.1. Status LED Description:

The SPA-2000 Status LED is used to indicate the current operation status of the SPA unit. The state is represented by a special blinking pattern of the Status LED (next to the RJ-11 ports on the right side of the device). The below table describes the various modes and behaviors of the SPA-2000 in relation to the Status LED and the handset behavior.

Status Description LED

Blink Rate

Normal Operation – Both Lines on hook OFF Normal Normal Operation – Either line off hook ON Normal Downloading new firmware SLOW Silent Writing firmware to flash FAST Silent Looking for DHCP Server SLOW Silent No DHCP Server SLOW Silent IP Address Conflict SLOW Silent

Default Handset Behavior

Unknown DHCP Error SLOW Silent

Note: The Link LED will blink on transmit and receive (TX/RX) of packets. The LED will display solid off if no link is available. The LED will display solid on if link is up but no TX/RX activity is present.

Important Warning: Do not disrupt the power to the SPA-2000 while the Status LED is blinking FAST.

2. Installation Overview

Please check to make sure that you have the following package contents:

1. Sipura Phone Adapter Unit

2. Ethernet Cable

3. SPA-2000 QuickGuide

4. 5 Volt Power Adapter

You will also need:

1. One or Two Analog Touch Tone Telephones (or Fax Machine)

2. Access to an IP Network via an Ethernet Connection

Please observe the following steps to install the SPA-2000.

From the Left Side of the SPA-2000:

1. Insert a standard RJ-45 Ethernet cable (included) into the LAN port.

2. Insert the power adapter cable into the 5V power adapter cable receptacle. Ensure that the power adapter jack is snugly attached to the SPA.

From the Right Side of the SPA-2000:

1. Insert a standard RJ-11 telephone cable into the Phone 1 port.

2. Connect the other end of the cable to an analog telephone or fax machine.

3. Insert a standard RJ-11 telephone cable into the Phone 2 port (Optional).

4. Connect the other end of the cable to an analog telephone or fax machine. Note: Do not connect RJ-11 telephone cable from the SPA to the wall jack to prevent any chance of connection to the circuit switched telco network.

You may now insert the plug end of the power adapter into a live power outlet which will power up the SPA-2000.

3. Software Configuration

3.1.1.1. Firmware Upgrade

The SPA-2000 is firmware upgradeable via TFTP or via an executable PC program obtained from Sipura Technology or an authorized distributor/reseller of Sipura Technology products.

Please contact the company from whom you purchased your SPA-2000 for access to Sipura Technology firmware upgrades.

Firmware Upgrade via TFTP:

Firmware designed for TFTP upgrades are released as single binary files, which contain all the modules pertaining to any one release version. By convention, the firmware loads are named with the extension “.bin” (e.g. spa.bin)

The SPA-2000 can be configured to upgrade to a specific version, possibly staging through intermediate releases, if necessary. This process can be automated for a pool of devices through configuration profile parameters.

Alternatively, an individual SPA-2000 can be directed to perform an upgrade to a specific firmware load via its built-in web server interface.

Firmware upgrades are attempted only when the SPA-2000 is idle, since they trigger a software reboot.

Firmware Upgrade via PC Utility Program:

From time to time, Sipura Technology will make available a PC executable file that will facilitate the upgrade of a SPA-2000. In order to upgrade a device via this method, the end user must have administrative permission (via password protected log-in) to perform this upgrade.

Once the user has obtained the proper firmware upgrade executable, the user simply runs the program from a file location on their local PC. The PC program walks the user through the upgrade process via a graphical user interface. Generally, the entire upgrade process should take no more than five minutes to complete.

Please note: Some end-users who have obtained their SPA-2000 directly from a service provider will never need to manually upgrade their device. Via the remote upgrade process, Sipura Technology provides capability for the SPA-2000 to be maintained from a remote location (e.g. a service provider network server), using the Internet connection of the end-user as the conduit through which profile updates and firmware upgrades are performed.

3.2. IVR Interface

Administrators and/or users can check (read) and set (write) basic network configuration settings via a touchtone telephone connected to one of the RJ-11 phone ports of the SPA-2000.

Please Note: Service Providers offering service using the SPA-2000 may restrict, protect or turn off certain aspects of the unit’s IVR and web configuration capabilities.

The Interactive Voice Response (IVR) capabilities of the SPA are designed to give the administrator and/or user basic read/write capabilities such that the unit can attain basic IP network connectivity and, if allowed by the service provider, the more advanced browser-based configuration menu may be accessed.

3.2.1. IVR Conventions:

1. The SPA IVR uses the following conventions: By factory default, there is no password. No password authentication is required for all the IVR settings. If Administrator password is set, password authentication will be prompted for certain IVR settings. See 3.3.2 for detailed information about administrator password.

Please note: The Administrator and User passwords may only be set via the SPA-2000 web interface.

To input the password using the phone keypad, the following translation convention applies:

o To input: A, B, C, a, b, c -- press ‘2’

o To input: D, E, F, d, e, f -- press ‘3’

o To input: G, H, I, g, h, i -- press ‘4’

o To input: J, K, L, j, k, l -- press ‘5’

o To input: M, N, O, m, n, o -- press ‘6’

o To input: P, Q, R, S, p, q, r, s -- press ‘7’

o To input: T, U, V, t, u, v -- press ‘8’

o To input: W, X, Y, Z, w, x, y, z -- press ‘9’

o To input all other characters in the administrator password, press ‘0’

Note: This translation convention only applies to the password input.

For example: to input password “test#@1234” by phone keypad, you need to press the following

sequence of digits: 8378001234.

2. After entering a value, press the # (pound) key to indicate end of input.

o To Save value, press ‘1’

o To Review the value, press ‘2’

o To Re-enter the value, press ‘3’

o To Cancel the value entry and return to the main configuration menu, press ‘

Please Note:

o The final ‘#’ key will not be counted as part of the value.

o Saved settings will take effect when the telephone is hung-up and if necessary, the SPA-

2000 will automatically reboot.

3. After one minute of inactivity, the unit times out. The user will need to re-enter the configuration menu from the beginning by pressing * * * *.

4. If, while entering a value (like an IP address), you decide to exit without entering any changes, you may do so by pressing the * (star) key twice within a half second window of time. Otherwise, the entry of the * (star) key will be treated as a dot (decimal point).

Example:

To enter an IP address, use numbers 0 – 9 on the telephone key pad. Use the * (star) key to enter a decimal point.

To enter the following IP address value: 192.168.2.215

A. Use the touchtone key pad to enter: 192*168*2*215#

B. When prompted, enter 1 to save setting to configuration.

C. Hang-up the phone to cause setting to take effect.

- or -

D. Enter the value of the next setting category to modify . . .

*’ (star)

5. Hang-up the phone to cause all settings to take effect.

3.2.2. SPA-2000 Interactive Voice Response (IVR) Menu:

IVR Action IVR Menu Choice Parameter(s) Notes:

Enter IVR Menu

* * * *

Check DHCP

100

None Ignore SIT or other tones

until you hear, “Sipura configuration menu. Please enter option followed by the pound key or hang-up to exit.”

None IVR will announce if DHCP

in enabled or disabled.

Enable/Disable DHCP

Check IP Address

Set Static IP Address

Check Network Mask

Set Network Mask

Check Static Gateway IP Address

101

110

111

120

121

130

Enter 1 to enable

Enter 0 to disable

None IVR will announce the

current IP address of SPA.

Enter IP address using numbers on the telephone key pad. Use the *

DHCP must be “Disabled” otherwise you will hear, “Invalid Option,” if you try

to set this value. (star) key when entering a decimal point.

None IVR will announce the

current network mask of

SPA.

Enter value using numbers on the telephone key pad. Use the * (star) key

DHCP must be “Disabled”

otherwise you will hear,

“Invalid Option,” if you try

to set this value. when entering a decimal point.

None IVR will announce the

current gateway IP

address of SPA.

Set Static Gateway IP Address

Check MAC Address

Check Firmware Version

Enable/Disable Web Server of SPA

Manual Reboot of Unit

Factory Reset of Unit

WARNING:

131

140

150

7932

732668

73738

Enter IP address using numbers on the telephone key pad. Use the *

DHCP must be “Disabled”

otherwise you will hear,

“Invalid Option,” if you try

to set this value. (star) key when entering a decimal point.

None IVR will announce the

MAC address of SPA in

hex string format.

None IVR will announce the

version of the firmware

running on the SPA.

Enter 1 to enable

Requires Password

Enter 0 to disable

None After you hear “Option

Successful,” hang-up. Unit

will reboot automatically.

Enter 1 to confirm Enter * (start) to cancel operation

SPA will prompt for

confirmation. After

confirming, you will hear

“Option Successful.” Hang-

ALL SETTINGS WILL BE LOST!

up. Unit will reboot and all

configuration parameters

will be reset to factory

default values.

Note: If the Administrator password is not set, the items marked with “Requires Password” will not require a password.

3.3. SPA Web Interface

The SPA provides a built-in web server. Convenient configuration and administration can be performed through an integral web interface.

3.3.1. Web Interface Conventions

The SPA uses the following conventions with the web administration capabilities:

o The SPA-2000 web administration supports two privilege levels: Administrator and User. To

use the User privilege, simply point a web browser at the IP address of the SPA-2000; to use the administrator privilege, use URL http://IP_Address_Of_SPA/admin information about administration privileges.

o Version 1.0 of the SPA supports Internet Explorer 5.5 and above and Netscape 7.0 and

above.

o The web configuration pages can be password protected. See 3.3.2 for more information

about password protect.

/. See 3.3.2 for more

o The user name of web Administrator is : admin

o The user name of web User is : user

o Note: The user names for both administrator and User are fixed and cannot be

changed.

o After making changes to SPA-2000 configuration parameters, pressing “Submit All

Changes” button will apply all the changes and if necessary, automatically reboot the device.

Multiple changes may be made on multiple page tabs of the web interface at the same time. Pressing “Submit All Changes” will apply all the modifications.

Important Note: switching between page tabs won’t apply the changes to SPA-2000, The only way to apply the changes is to press the “Submit All Changes” button.

o If the “Undo All Changes” button is clicked, any modifications to profile parameters on any and

all pages will be reset back to their original values before modification.

NOTE: Pressing the “Undo All Changes” has no effect on the SPA-2000; it will only reset the values on the web page.

3.3.2. Administration Privileges

The SPA-2000 supports two levels of administration privileges: Administrator and User, both privileges can be password protected.

Important note: by factory default, there are no passwords assigned for both Administrator and User.

The Administrator has the privilege to modify all web profile parameters and can also modify the passwords of both Administrator and User. A User only has the privilege to access part of the web

profile parameters. The parameter group that the User can access is specified by the Administrator, which can only be done through provisioning the SPA-2000 via the TFTP process.

To access the Administrator level privilege, use the following URL: http://IP_Address_Of_SPA/admin If the password has been set for Administrator, the browser will prompt for Administrator authentication. The username for Administrator is “admin” and cannot be changed.

To access the User level privilege, use URL: http://IP_Address_Of_SPA/ set for User, the browser will prompt for User authentication. The username for User is “user” and cannot be changed.

When browsing Administrator pages, one can switch to User privileges by clicking the link “User Login”. (Note: if User password was set, the browser will prompt for User authentication when you click the “User Login” link). Conversely, from the User pages you can switch to Administrator privilege by clicking the link “Admin Login.” Authentication is needed if the Administrator password has been previously set.

Warning: Switching between the User and Administrator will discard the uncommitted changes that have already been made on the web pages.

. If the password has been

3.3.3. Basic and Advanced Views

The web configuration interface provides a Basic and an Advanced view from which the various configuration parameters can be accessed. The SPA Provisioning tab is only visible from the Advanced Administrator view of the web interface.

Warning: Switching between the basic and advanced view will discard the uncommitted changes that have already been made on the web pages.

3.3.4. SPA-2000 Web Page Configuration Default Values

The following figures depict the default values and web page locations of the SPA-2000 web administration and configuration pages. The SPA-2000 Administrator Log-in, Advanced screen settings are shown below.

Figure 1 – SPA-2000 Information Web Page (Advanced Admin View)

Figure 2 – SPA-2000 System Configuration Web Page (Advanced Admin View)

Figure 3 – SPA-2000 SIP Configuration Web Page (Advanced Admin View)

Figure 4 – SPA-2000 Provisioning Configuration Web Page (Advanced Admin View)

Figure 5 – SPA-2000 Regional Configuration Web Page (Advanced Admin View)

+ 36 hidden pages

Sipura Technology SPA-2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual