Sipix POCKET PRINTER A6 User Manual

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Pocket Printer A6 User’s Guide

Trademarks

SiPix is a registered trademark of SiPix, Inc. Pocket Printer and Pocket Printer A6 are trademarks of SiPix, Inc. Windows is a registered trademark of Microsoft Corporation. Palm is a registered trademark of Palm Computing, Inc. Handspring is a registered trademark of Handspring Inc. Other names and trademarks appearing herein are trademarks of their respective holders.

 2001 SiPix, Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of SiPix Imaging, Inc.

Important Safeguards

• Please read these instructions, and save them for later use.

• Follow all warnings and instructions marked on the product.

• When replacement parts are required, make sure that service technicians

have used replacement parts that conform to at least the same safety standards with regard to fire, electric shock, or other hazards.

• Avoid using this product in a wet or moist environment.

• Use only the type of power source indicated on the product label.

• Do not attempt to service this product yourself as opening or removing the

product casing may expose you to dangerous voltage or other hazards.

CAUTION

Replace only with the AA size, 1.5V, alkaline or Ni-Cd rechargeable batteries. Replace only with new batteries of the same brand. Check with local codes for possible special disposal instructions.

WARNING: Do not place recharged non-rechargeable alkaline batteries

in the unit.

SiPix Technical Support http://www.sipixdigital.com/support/

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Pocket Printer A6 User’s Guide

Welcome!

Thank you for purchasing your SiPix Pocket Printer A6.

We think that you will find the printer to be an exceptional value, as it offers a broad range of connectivity options and functions. Because of it’s light weight and modest power requirements, it’s likely that you will find that the Pocket Printer A6 will become an important part of your everyday work life, whether you are a mobile professional, student, or are simply interested in reclaiming valuable desktop real estate.

The Pocket Printer A6 can be connected to either a Windows-based PC, or to a Palmbased PDA. Users interested in printing from a Windows CE environment should review the information regarding third-party solutions.

Generally, the Pocket Printer A6 is an easy to use, easy to install product. But we’ve created extensive technical resources for users who experience performance problems, or require additional information regarding the installation or use of the printer. We encourage users to read this guide, and to save it for future reference.

Further, the SiPix web site is an excellent resource for in-depth review of even more technical information, as well as late-breaking news, updates, and recently released drivers and software. Please visit the SiPix web resources at your leisure:

We encourage you to register your Pocket Printer A6 online, as it will ensure that you receive service and support during the one-year warranty period. You can also elect (optionally) to receive product news and updates, and information regarding special offers on printer paper and accessories.

Again, thank you for choosing SiPix!

SiPix Technical Support http://www.sipixdigital.com/support/

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Pocket Printer A6 User’s Guide

Getting Started

Pocket Printer A6 Package Contents

When unpacking your Pocket Printer A6, make sure you've received all the components:

4 x AA Alkaline battery AC Adapter Printer Cable (PC end: D-sub 9 pin, Printer end: Mini Din 8 pin) One roll of A6 roll paper Owner’s Manual Driver CD-ROM (includes Windows and Palm OS drivers) Protective Pouch

The Pocket Printer A6: Front, Back, Inside

SiPix Technical Support http://www.sipixdigital.com/support/

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Pocket Printer A6 User’s Guide

Setting Up the Pocket Printer A6

Selecting a power source

Select the power source for your needs. Batteries allow portability, while the AC adapter allows reliable long-term use.

Using batteries

Load the 4 AA batteries into the compartment as indicated by the instruction sticker located next to the battery compartment.

Low Battery Indicator Light

When the light on top of the printer continues to blink, this indicates the battery power is running low. You should replace the batteries or use the AC adapter.

Using the AC power adapter

Remove the 4 AA alkaline batteries from printer. Plug the AC adapter into a power outlet. Insert the other end of the adapter into the Pocket Printer A6. Removing the batteries and using the AC adapter will extend the battery life and should be used whenever possible.

SiPix Technical Support http://www.sipixdigital.com/support/

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Pocket Printer A6 User’s Guide

Turning the Printer On and Off

Push and release the power button once to turn the printer on. The green power indicator will illuminate and the printer is ready to use. While the Pocket Printer A6 is on, push and release the power button once to turn the printer off. To conserve power, the Pocket Printer A6 will automatically turn off after 3 minutes (batteries) or 1 hour (AC) of inactivity.

Loading the A6 roll paper

Ensure that the printer is off. Open the A6 roll paper compartment. Remove the roll paper from the protective plastic bag. Remove the tape that secures the roll paper. Put the roll paper into the compartment. Note the correct direction and position as the illustration indicates, darker side facing up and white side down. Pull about 1/2" (10mm) of A6 roll paper out of the exit. Close the cover of the A6 roll paper compartment. Pull the paper upward and tear it off from the edge of exit.

Loading the A6 Sheet Paper

Ensure that the printer is on and that the roll paper has been removed. Load the sheet paper from the entrance located on the top of the printer as the illustration below indicates.

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1. The bright white side of the sheet paper should be face-up while loading the paper.

2. A beep will chime indicating the paper has loaded successfully

Note: Do not use sheet paper and roll paper simultaneously

Installing the Driver Software for the Pocket Printer A6

Windows 98/98SE/ME

Insert the SiPix Pocket Printer A6 CD into the CD-ROM drive. The CD should auto run, otherwise, go to Start Æ Run; enter D:\SiPixMenu.exe (where D:\ is your CD-ROM drive) From the Installer Menu click on “Install Windows 98/98SE/ME Printer Driver” The Welcome screen will appear, click “Next” to continue setup In the Add Printer Wizard screen, click “Next” to continue setup The following screen will show you a list of manufacturers and drivers, click the “Have Disk” button, and then “Browse”, type in D:\Windows (where D:\ is your CD-ROM drive) and click OK. On the next screen highlight “SiPix Pocket Printer A6” and click “Next” Select “COM1: Communication Port” (or Com 2, the one to which the printer is connected) and click “Next” The system will start installing the driver at this point you will need to put in your Windows 98 CD. If your computer did not come with a Windows 98 CD then the cab files should be on your computer and you most likely will not be prompted for these files. Type in the printer name SiPix Pocket Printer A6, and click “Finish” You will see an installation bar, when it finishes processing, the SiPix Pocket Printer A6 printer driver will be installed on your computer.

SiPix Technical Support http://www.sipixdigital.com/support/

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How to Install A6 Printer Driver (Windows 2000/XP)

Highlight “SiPix Pocket Printer A6” and click “Next” On the Name Your Printer screen, type in SiPix Pocket Printer A6, select whether or not you want this to be your default printer, and then click “Next” On the Printer Sharing Screen, select “Do not share this printer” and click “Next” On the Print Test Page Screen, select “No” and click “Next” Click “Finish” to complete Printer Driver setup. A Microsoft Hardware Installation warning message may appear, you can ignore this message by clicking “Continue Anyway” (Ignoring this message will not effect your computer or printer driver)

SiPix Technical Support http://www.sipixdigital.com/support/

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An installation bar will appear, when it completes processing, your Pocket Printer A6 Printer Driver will be installed on your computer.

Configuring the RS-232 Serial Port

Note: If you are using COM 2 please substitute below for Com 1. Highlight the “My Computer” icon on your desktop and use the right mouse button to right click on the icon, then pull down to “Properties” and left click “Properties” on this menu. Choose the “Device Manager” tab on the “Computer Properties” screen. (See Figure A) Highlight “Communications Port (COM 1) and press the “Properties” button, this will bring up the “Com 1 Properties” screen. (See Figure B) Change the port settings:

From: Bits per second “9600” – Stop Bits “1” – Flow Control “Xon/Xoff.” To: Bits per second “115200” – Stop Bits “2” – Flow Control “Hardware.” (See

Figure B)

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Figure A Figure B

Using the Pocket Printer A6 on a PC

Using the RS-232 (Serial) Printer Cable

After the Pocket Printer A6 driver is installed, connect the printer RS-232 cable as shown in the diagram below.

Using the Infrared Port

Ensure that your PC has built-in infrared port (IrDA1.0), and that it is setup and active. Position the printer such that the parallel distance between the printer’s infrared port and PC’s infrared port is no more than 12” (30cm), and the angle between the computer and printer is no more than 15 degrees.

SiPix Technical Support http://www.sipixdigital.com/support/

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Using the USB Cable (Optional)

SiPix now offers an optional USB-To-Serial Adapter Cable, allowing users to easily connect the Pocket Printer A6 to the USB port of a PC. Please visit the SiPixShop (www.sipixdigital.com/sipixshop), our online parts & accessories store, for additional information.

For information on the installation and use of the USB-To-Serial Adapter Cable, please refer to the setup guide

Printing with the Pocket Printer A6

The Pocket Printer A6 functions as a Windows printer, and is available in all applications that allow printing. After the drivers have been installed, connect the printer and turn it on. Then, simply select the Pocket Printer A6 when you print from an application.

Paper Settings

The Pocket Printer A6 is capable of automatically resizing documents from A4 or Letter size to A6. This feature allows you to leave your applications set for Letter size paper, which is convenient if you use other full-size printers. To configure the printer to automatically resize to A6 paper, do the following:

Click on" Start" and select "Settings". Click on " Printers" Right click on the Pocket Printer A6 icon and select “Properties” Click on the “Paper” tab. Select “A4” Click on the “Device Options” tab. Set “Image Control” to 50% Note: The Pocket Printer A6 uses A6 size paper (4 1/8” x 5 3/4”). When it is enlarged 200% on a copy machine, it will produce approximately Letter or A4 size (8.5 x 11.7).

If you prefer to change the page setup or layout manually using your application, then do the following to configure the printer:

Click on" Start" and select "Settings". Click on " Printers" Right click on the Pocket Printer A6 icon and select “Properties” Click on the “Paper” tab. Select “A6” or “A6 Roll” Click on the “Device Options” tab. Set “Image Control” to 100%

PDA Instructions How to Install Pocket PC Printer Driver (98/98SE/ME/2000/XP)

Note: You must install Active-Sync for the Pocket PC on your computer before installing the Pocket PC Printer Driver (You can download this from Microsoft’s website). If the “Install Pocket PC Printer Driver” is grayed out on your Installer Menu, that means your Active Sync program is not properly installed and has not been detected by your computer.

SiPix Technical Support http://www.sipixdigital.com/support/

(included with the adapter or available online.)

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1. From the Installer Menu, click on “Install Pocket PC printer application”

2. On the Pending Application Install Screen, click OK to continue installing your Pocket PC Printer Driver

3. The Pocket PC Printer Driver will be installed the next time you Active-Sync your Pocket PC device.

Note: Installing the Pocket PC Printer Driver will automatically install Pocket PC

Capture software.

How To Print a File:

Figure 1 Figure 2 Figure 3

1. Tap Start Æ Programs Æ A6Print (see Figure 1).

2. From Figure 2 Tap on a file to print. (Example – BABY.JPG).

3. The image will display (Figure 3), from the File menu at the bottom click Print.

Note: This step is only for image files

4. If all settings are correct, tap to Print, the image should now print from your A6 printer.

Note: The small “Note Pad Page” icon at the bottom of Figure 2 is for printing text and image files. Next to this icon is a small envelope with a blue arrow coming around the top and the bottom of the envelope, depress this to have a list of your e-mails for printing.

Default Printer Settings

The following are default settings from the print screen are: (Figures 4-6)

1. Port: Infrared (Figures 4-5)

2. Paper Size: “Sheet Paper” (Figures 4-5)

3. Orientation: Portrait (Figures 4-5)

4. Halftone: None (“None” is for printing Text only. To print an image file, set this box to “Dither 4 x 4” or “Dither 8 x 8”) (Figure 6)

SiPix Technical Support http://www.sipixdigital.com/support/

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Print Settings:

Figure 4 Figure 5 Figure 6

How to Use Windows CE Capture Software

From your Pocket PC device, go to: Start Æ Programs Æ A6 Capture Upon opening the Capture program you will see a screen that allows you to choose the capture buttons (Figure B). We recommend you choose Button 1 as the Capture Button and then click OK. When you want to capture a screen, press the Capture Button, and this will lead you to the Print Preview screen (Figure C).

(Figure A)

Figure A Figure B Figure C

On the Print Preview screen, the following choices are listed:

Print – Brings you to the print setting screen to print the page. Cancel – Cancel printing, but will leave the program active. Quit – Exit the program without printing and without leaving the program active.

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Note: When you have the Capture Program open, you may receive error messages when attempting to print from the Pocket Printer A6. Please close the Capture Program before attempting to print other documents from your Pocket PC device. To exit the Capture Program, select Quit.

Palm OS ~ PDA Instructions

How to Install Palm OS Printer Application (98/98SE/ME/2000/XP)

Note: You must install Hot-Sync 3.0 or later for Palm OS (You can download this from Palm’s website). If the “Install Palm OS Printer Driver” is grayed out on your Installer Menu, that means your Palm Desktop program is not properly installed and has not been detected by your computer.

• From the Installer Menu, click “Install Palm OS printer application”

• On the Palm Install Tool screen, select the correct user, and click “Done”

• Click “OK“ on the following message to confirm the installation. The next time

you Hot-Sync your PDA, the Palm printer driver will automatically install.

Beaming the Driver to Another PDA for Use with Your A6 Printer

1. Press the “Home” icon in the lower left corner of your PDA until you have “All” in the upper left corner.

2. Press the “Menu” icon below the “Home” Icon.

3. From the drop down menu in the upper left corner press “Beam.”

4. Find “A6PrinterLib” in the list and highlight it.

5. Press the “Beam” button on the screen to send IrPrint to another person’s PDA. They must be running Palm OS 3.x or later.

6. The other PDA will need to accept this beamed program.

7. Find “A6Print” in the list and highlight it.

8. Press the “Beam” button on the screen to send IrPrint to another person’s PDA. They must be running Palm OS 3.x or later.

9. The other PDA will need to accept this beamed program, then they will be able to use A6Print with a SiPix Pocket Printer A6.

Using the Pocket Printer A6 with your PDA

1. Press the “Home” icon in the lower left corner of your PDA until you have “All” in the upper left corner. (Figure 1)

2. Find “SiPix A6Print” in the list and tap it with your stylus. (Figure 1)

3. Choose which application listed you would like to print from and select it by pressing it with your stylus on it. (Figure 2)

4. In most listings you will need to tap the correct document.

5. Tap the “Menu” in the top left corner.

6. From the drop down menu in the upper left corner press “A6 Print.”

7. On the A6Print Screen (Figure 3) press “Start Printing.”

SiPix Technical Support http://www.sipixdigital.com/support/

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A6Print prints via infrared and in the future to PDA Serial Cables

Figure 1 Figure 2 Figure 3

Start Printing ~ Starts Print

More Settings ~ Defined in Table II

Done ~ Cancels Print Job

Preview ~ Allows you to view document before printing.

Record Select ~ Defined in Table III

Figure 4 Figure 5

Figure 4 ~ More Settings Page Figure 5 ~ Advanced Settings Port

- Set the interface from the Palm to the Printer. Infrared ~or~ Cable Paper Size Sheet Paper ~or~ Roll Paper ~or~ Custom Unit print. Inch ~or~ MM Orientation document. Portrait ~or~ Landscape Custom Paper Width ~or~ Length OK:

- This will save settings and close the “More Settings” / “Print Settings” screen. Advanced Settings Settings menu Cancel screen and return to the Print submenu. (This does not cancel the print)

: - Set the appropriate paper type.

- Set the unit of measure to be used for

- Change the orientation of the

- For custom fitted paper.

- Go to the Advanced

- Cancel any changes made to this

Margins: inches or mm. Left ~ Right ~ Top ~ Bottom

Form Feed Settings: Normal Form Feed ~ Standard settings Scroll Feed ~ is a custom setting for the amount of feed after a print on roll paper. It adjusts if you wish for more or less room at the bottom of the print.

Halftone: None = B/W Dither 4x4 = 16 shades of gray Dither 8x8 = 32 shades of Gray

Back

Set Values for all four margins in

- Return to the Print Settings Menu

SiPix Technical Support http://www.sipixdigital.com/support/

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Print Date Book

A6Print allows you to print a single day of date book appointments.

Print Address Book

With A6Print you can print

1. Address booklet entries by category or by view,

2. Full or brief contact information,

3. Business card,

4. Mailing label. (see Figure 3)

Print To Do List

The To Do List print option allows you to print items due today, tomorrow, or everything in the selected category or all categories.

Print Memo Pad

Memo Pad allows you to print your notes. Simply select the document name and print.

Print Mail Print Mail allows you to select and print your mail.

Print Note Pad

Print Note Pad allows you to select and print your Note Pad notes or drawings.

SiPix Technical Support http://www.sipixdigital.com/support/

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Serial Port Communications: troubleshooting

HotSync Manager: allows the system to synchronize with PDA devices. Users are

able to turn off the HotSync Manager, which generally runs in the background. For additional information please see: Disabling the HotSync Manager on a PC.

Writing / Graphics Tablets: older tablets use serial ports in order to communicate. They can occasionally interfere with the communication of other serial devices (such as digital cameras or printers) because they “poll” the computer’s serial ports. Disabling such devices is not always as simple as detaching the hardware (tablet.) In cases, for example, the device’s driver must be uninstalled, as well. Please contact the vendor for additional information on uninstalling or disabling Serial Port Graphics Tablets.

UPS Devices: uninterruptible power supplies are generally connected to the Serial Port of a PC in order to allow the computer to properly shut down in the event of a power outage. Removing the UPS may not be a good solution, as related software drivers and utilities would continue to interfere with the operation of digital cameras and printers, even after the UPS hardware has been removed. Please contact the vendor for additional information.

Serial Mouse: computers with a single Serial Port don’t allow multiple Serial devices to be attached. A serial mouse, for example, would prevent the user from connecting other Serial devices. Generally, users should consider switching to a PS2 or USB mouse in resolving the matter. Please contact the vendor for additional information.

External Modem: modems that use external Serial ports prevent other Serial devices from being attached (if the computer has only one Serial Port.) Users should generally consider using a USB or an Internal modem in resolving the matter. Please contact the vendor of the computer for additional connectivity information or options.

Disabling HotSync Manager for PC: Palm or Handspring Visor PDA devices use the Palm Desktop and HotSync Manager software in synchronizing data between the PDA and the computer. When the HotSync Manager software is running, it will prevent other software from accessing or utilizing the Serial Port. When the Pocket Printer A6 attempts to print, the HotSync Manager software will effectively block any communication.

In order to resolve this, you should temporarily close the HotSync Manager software. When you would like to sync the PDA, you can easily restart the HotSync Manager software. To close the HotSync Manager, please RIGHT CLICK the HotSync Manager ICON—it’s a red and blue circle—in your System Tray, located next to the Clock. Select EXIT.

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Further, you can prevent the HotSync Manager software from automatically starting when you boot your computer. Typically, you would simply start the software when it was needed. Please contact the vendor of the PDA for additional information on this matter.

Infrared Port Communications: troubleshooting

Please note: There are a number of factors that affect IR communication; we've

listed them below. But it's important to remember that not all computers are identical when it comes to the configuration and setup, especially where the BIOS is concerned. For that reason, we encourage you to contact the manufacturer with questions specific to the system you are using. Bottom line: make sure that you are using updated, accurate information relative to your hardware /software configuration.

System BIOS/IR Port is not enabled: Refer to the documentation that was provided with your system to access the system BIOS. Find the Infrared Data Port, and ensure that this port is not disabled. If you are given a choice for the COM port, you should select COM 4; if you are given a choice for Infrared Mode, you should select FAST IR. Save any changes that you have made, and restart your system.

Infrared communication function is not enabled: Your computer's IR port may not be enabled. Ensure that the Infrared communication function is enabled. The Control Panel should have an Icon for Infrared; double click the Icon. Looking under the OPTIONS tab, ensure that the Enable Infrared Communications option is checked. Select the APPLY button, if you've made any changes.

Infrared Port is not visible in the Device Manager: Check to ensure that the Infrared Port is visible in the Device Manager, and that there are no exclamation points (!) or Xs (x) next to the name. To access the Device Manager, right-click on MY COMPUTER, select PROPERTIES, and select the Device Manager Tab.

SiPix Technical Support http://www.sipixdigital.com/support/

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Troubleshooting Matrix and Solutions Guide

Issue: Solution: The document does not print in a single page or is printed out of proportion:

The printer doesn't print when using the serial cable

The printer doesn’t print when using IrDA

No printout when the indicator blinks

The paper feeds through but nothing prints out

White lines appear in diagrams printed

A6 sheet paper is stuck and will not move out from the printer automatically

The Power turns off suddenly

Click "Properties" and then properties of the printer will be shown. Choose the "Paper" tab. Make sure this is not set to "User Defined", or "Custom". A4 is the most common setting.

Click "Properties" to set the printer settings and click "Device Options" tab to choose 100%, or 50% reduction (set 50% for printing data that is formatted for A4 or 8.5x11 size). Check "Port Settings" and confirm the transmission speed is 115200 bps and that the “flow control” is set to “Hardware”.

Check and confirm that COM 1 is the chosen printer port. Check if COM 4 is chosen. The port listed as "infrared serial port" should be selected (usually COM 4).

Contact the Computer hardware vendor to ensure that the computer’s IrDA port is activated and set-up correctly. The battery power is too low. Please replace the batteries or use the AC adaptor.

The print area of A6 paper is up side down. Ensure the bright white side is up.

When white lines appear in a horizontal direction, it is the normal phenomena of a serial-port printing device.

Please turn off the power and on again. Then hold down the power button, the paper should advance until the button is released.

To save battery power the printer turns off after 3 minutes of inactivity (batteries), or 1 hour of inactivity (AC power). Press the power button to turn the printer on. The batteries have run low. Replace the batteries or use the AC adapter.

SiPix Technical Support http://www.sipixdigital.com/support/

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Specifications

Item Product Specification Printer method Serial Thermal Transfer Method Resolution 400 x 400dpi Total printing dot 1500 dot/line Printing speed Windows PC ~ About 2 pages/min. (Not including data received time)

Pocket PC ~ Average, under one minute per page

Palm OS ~ Average, approximately one minute per page Font None Print Media Roll Paper (wide 105mm x 2.5 M)

Sheet A6 Paper (wide 105mm x 148mm) Interface Infrared communication:

Conforming to IrDA 1.0 (for secondary only)

Transfer rate (2400; 9600; 19.2K; 38.4K; 57.6K; 115.2K) bps

Directivity: Approximately ±15º

Serial interface

RS-232C Standard

Transfer Condition: 115.2K bps (Application only)

Data length: 8 bit

Stop bit: 1 or 2 bit

Parity: None

Flow Control: Hardware Input Power Battery: 4 AA Alkaline Battery

AC Adapter: DC 9V 1.5A Power Consumption Battery Life Approximately 50 sheets using AA alkaline batteries Printer Weight 250g (8.75 ounces) without batteries or paper Printer Dimensions Paper A6 Roll Paper: 4.13” x 98.4” (105mm x 2.5m)

Environment Condition

15 W

5.85” (L) x 4.25” (H) x .875” (D) 150mm (L) x 109mm (H) x 22mm (D)

A6 Sheet Paper, 100 Sheets: 4.13” x 5.83” (105mm x 148mm)

Operating Temp

Storage Temp

Operating Humidity

Storage Humidity

: 41°- 95°F (5°-35°C) : 32°-122° (0-50°C) : 30~60%RH : 30~60%RH (Operating with paper) : 30~80%RH (Non-Operating, W/O paper)

SiPix Technical Support http://www.sipixdigital.com/support/

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Warranty Information

ONE YEAR LIMITED WARRANTY

SiPix, Inc. warrants this hardware product against defects in material and workmanship for a period of one year from the original date of purchase as identified on the proof of purchase (your receipt). It is the end-user’s responsibility to make certain this product is in working condition with the intended computer system within the one-year warranty period.

These are the sole remedies and SiPix’s sole liabilities for performance or failure to perform of the product. SiPix reserves the right to change its warranty policy at any time for all products distributed after the date of such change in warranty. Except as set forth above, all other warranties whether express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose are hereby excluded.

SiPix shall not be liable for incidental, special or consequential damages arising out of or related to the use or performance of the product, including, without limitation, loss of data or use of data processing facilities or equipment, regardless of whether SiPix may have been advised about the possibility of such damages arising out of use of the product shall be limited to the amounts paid by purchaser for such product.

This warranty is only valid within the boundaries and territories of the USA and Canada. SiPix is not responsible for costs incurred due to shipping, insurance, customs, or duties. SiPix is not responsible for non-traceable packages or packages shipped without a valid RMA number on the outside of the package. This warranty does not apply if the product has been damaged by an accident, electrical fault, through misuse or abuse. If the product has been altered without written authorization from SiPix, the warranty will be void.

This warranty applies only to hardware products manufactured by or for SiPix. Warranted products must bear the “SiPix” brand name, trade name, or logo. The aforementioned warranty and remedies are exclusive, and in lieu of all others, whether oral, written, expressed or implied. SiPix specifically disclaims any and all implied warranties of merchantability and fitness for a particular purpose.

SiPix is not responsible for incidental or consequential damages resulting from any breach of warranty. SiPix is not responsible under any other legal theory, including, but not limited to lost profits, and any cost of recovering reprogramming or reproducing any program or data stored in or used with SiPix products.

SiPix Technical Support http://www.sipixdigital.com/support/

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RMA Information & Warranty Services

If your SiPix product needs to be returned for repair, you must contact SiPix technical support prior to shipment for an RMA number before sending in the product. The RMA number is a Return Merchandise Authorization number. SiPix will refuse all shipments without a proper RMA number. The RMA number MUST be printed on the outside of the original shipping carton in large print written in black ink next to the shipping label. Failure to properly pack shipment could cause serious damage to the product and void the warranty. Should any defect(s) be discovered, the product may be returned to SiPix with a valid RMA number. If you are returning product for repair, please be sure to do the following:

1) Call SiPix Customer Support Mon-Fri during regular business hours toll free at 866-888-1678 and obtain an RMA (Return Merchandise Authorization) number.

2) Print your RMA number on the OUTSIDE of the original shipping carton in large print written in black ink next to the shipping label.

3) Include a copy of the bill of sale with the returned product.

4) Unless otherwise instructed, do not return any manuals or software when returning items for repair.

5) Ship to SiPix via a traceable shipping method and retain the tracking number.

Note: This product is intended for use only within the boundaries and territories of the United States and Canada. If you purchased this product in Mexico or South America and need assistance or repair, you must contact your originating reseller for service and support. SiPix Imaging, Milpitas CA, will not accept any shipments from outside the boundaries and territories of the USA and Canada. SiPix often bundles many different third party software options with its products. If any of these options were ordered with your SiPix product and they appear to be missing or incorrect, contact your reseller immediately.

SiPix Technical Support http://www.sipixdigital.com/support/

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Technical Support Information

SiPix provides technical support at no cost during the one-year warranty period. Users with questions or concerns of a technical nature should first refer to the product manual, as usage and troubleshooting information is provided in detail. For additional information or assistance, users should visit the SiPix Web-site, as tutorials, updated drivers, frequently asked questions and news updates are available. http://www.sipixdigital.com/support

Should you require further assistance, you may contact SiPix technical support representatives by calling:

Technical Support call: 510-651-9199

SiPix Technical Support is available from 8 AM to 6 PM PST, Monday through Friday, excluding holidays.

Additional Resources and Information

This manual and troubleshooting guide contain complete and accurate information regarding the setup and use of your SiPix Pocket Printer A6. SiPix also provides additional, web-based resources that offer up-to-date information, drivers, troubleshooting tips and frequently asked questions. We encourage users to visit the SiPix website for these resources, and for news & updates.

http://www.sipixdigital.com/support/ppa6index.shtml

Please take a moment to register your SiPix products. The registration process is simple, and is available online. During the registration, you will be given the option of receiving email updates that often contain useful and pertinent information regarding your SiPix products. Please visit the link below.

http://www.sipixdigital.com/registration/index.shtml

SiPix Technical Support http://www.sipixdigital.com/support/