SingTel AC1900 Quick Installation Manual

Page 1

Setting up your WiFi Connection

You can nd the WiFi network name (SSID) and password on the base of your Wireless Router.

To get help on connecting to WiFi on different operating systems and devices, go to: bit.ly/connwireless or scan the QR code on the right.

Connecting a Home Digital Line

Connect your home phone to “TEL 1” port in the ONT using a Telephone cable (RJ11). Wait for the TEL 1 light to turn solid green.

Connecting to Singtel TV Set-Top box

Use the RJ45 Ethernet cable to connect your Singtel TV set-top box to any yellow LAN port on the Wireless Router.

Note: HDMI cable is recommended for connecting your Singtel TV set-top box to your TV set for high-denition viewing. Turn on the set-top box and select the correct input source (eg HDMI 1, HDMI 2) on your TV set (refer to your TV manual if needed) to watch Singtel TV.

Connecting to your devices

For faster and more consistent speed, connect your PC or laptop to any yellow LAN port on the Wireless Router using an RJ45 Ethernet Cable (minimum Category 5e, available at most eletronic shops).

Optical Network Terminal (ONT)

Wireless Router

Quick Installation Guide for AC1900

Your quick and easy step-by-step guide to installing the following Fibre Broadband devices at home.

Why do I only see one network name (SSID)?

Only one network name is listed, so you don’t have to worry about which band to connect to. The Wireless Router intelligently steers your devices to the optimal band, according to signal quality and your devices’ WiFi capability.

How can I check which WiFi band

my device is connected to?

First, connect to the Wireless Router. Then, scan the QR code or visit

bit.ly/whichwiband

The connected WiFi band is shown with your device name. You can nd the name of your device in your device’s general settings menu.

5GHz

Less congestion with 5GHz supported devices. Works best at close range. (For 5GHz-supported devices only).

2.4GHz

Wider coverage, but prone to interference and congestion from other nearby WiFi networks.

What is a dual-band router?

Your Wireless Router transmits 2.4GHz and 5GHz WiFi signal bands simultaneously, allowing devices to switch between bands for optimal speed and connectivity. Learn more at

Singtel.com/dualbandrouter

FAQs

Singtel TV Set-Top Box

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless Router

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet Cables

Quick Installation Guide for AC1900

Your quick and easy step-by-step guide to installing the following Fibre Broadband devices at home.

Singtel TV Set-Top Box

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless Router

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet Cables

Quick Installation Guide for AC1900

Your quick and easy step-by-step guide to installing the following Fibre Broadband devices at home.

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless RouterSingtel TV Set-Top Box

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet Cables

AC1900

Quick Installation Guide

Your quick and easy step-by-step guide to installing the following Fibre Broadband devices at home.

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless RouterSingtel TV Set-Top Box

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet Cables

What’s in the box

Quick Installation Guide for AC1900

Your quick and easy step-by-step guide to installing the following Fibre Broadband devices at home.

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless RouterSingtel TV Set-Top Box

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet Cables

Quick Installation Guide

What’s in the box

Connecting Home Digital Line, Singtel TV and other devices

xx March 2016

Quick Installation

Guide for AC1900

Your quick and easy step-by-step guide to installing the following Fibre Broadband devices at home.

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless Router

Singtel TV Set-Top Box

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet

Cables

AC1900

Quick Installation Guide

Your quick and easy step-by-step guide to installing the following Fibre Broadband

devices at home.

Fibre Termination Point

Optical Network Terminal (ONT)

Wireless RouterSingtel TV Set-Top Box

1 x

Installation Guide

1 x

Wireless Router

1 x

Power Adapter

For new installations only

2 x

RJ45 Ethernet Cables

What’s in the box

Page 2

Use RJ45 Ethernet cable to connect LAN 1 port on the ONT to the blue Internet port of the Wireless Router.

Remove both green caps from the bre optic cable. Do not touch the tip of the cable as dust and ngerprints may cause interference with the connection and affect your internet speed.

Note: A bre optic cable is made up of glass – do not stretch, tie or bend sharply.

Unplug the green plastic cover from port 1 on the Fibre Termination Point (FTP).

Note: FTP can be commonly found near your household distribution board (DB box) or near your TV point.

Port 1 Port 2

Fibre Termination Point (FTP)

Connect the bre optic cable from port 1 of the FTP to the Passive Optical Network (PON) port located at the back of the Optical Network Terminal (ONT).

Fibre optic cable

Optical Network Terminal (ONT)

Fibre Termination Point (FTP)

Connect ONT to power and switch on. Wait for the Power and PON lights to turn green.

Note: If PON light continues to icker/blink after 2 minutes, switch off ONT and repeat steps 1 – 3 using FTP port 2 instead. Replace cover on FTP port 1 to avoid dust from accumulating.

Optical Network Terminal (ONT)

Wireless Router

How do I boost my WiFi connection?

1. Place your Wireless Router in a non-obstructed, elevated and central location such as a table or shelf. WiFi signals weaken when passing through walls, furniture, mirrors, coated glass, or from enclosed spaces.

2. Place your Wireless Router away from other electronic devices that interfere with its

2.4GHz signal, including cordless phones, microwave ovens or Bluetooth devices.

3. Ensure your device supports WiFi standards of 802.11g and above.

Consider installing extra access points to increase coverage area. Learn more at

Singtel.com/brebroadbandtips

Troubleshooting

If you encounter connectivity issues, please check the following:

√ All devices are powered on with the

switches at the back of the devices also turned on.

√ Check wires are connected to the

correct ports.

√ Unplug and reconnect all wires to ensure

they are securely connected.

√ Turn off and on the devices below and wait

for 2 minutes for process to complete.

Device visual guide

Singtel TV Set-Top (If used)

Optical Network Terminal (ONT)

Wireless Router

Connect Wireless Router to power and switch on. Wait for Power and Internet lights to turn green.

Note: If Internet light continues to icker/blink after 2 minutes, switch off Wireless Router and repeat step 5 using LAN 2 port of the ONT.

Wireless Router

For Router replacement, please start from Step 5