Sinarcam1UsersGuideE.rtf Date: 14.03.00 14:22
15. Trouble Shooting
Trouble Possible Cause Suggested Solution
Can not connect
to sinarcam
Connected to wrong
serial port or port
already in use.
Check cables and plugs. Turn on power supply to reset
the sinarcam. If no reset occurs in the sinarcam even
when no computer is connected, get in contact with your
local sinar dealer.
Try to use the other serial port and check the selected
port in the sinarcam software. If you use the printer port,
make sure AppleTalk is not active.
First flash does
not fire
Live mode not stopped
when taking picture
Flash does not
fire
Flash mode set to
NoFlash, synchro cord
not connected
Select Early Flash or Late Flash
Check your synchro cord by the following simple test:
Unplug it and trigger the flash manually by pressing a
metal object onto the plug pin and the outer tube. Closing
the circuit will fire the flash, if it does not fire, check the
power unit and/or the flash heads
Only one flash
fires
Sync electronic does
not correspond with
power unit
Change from sync cord to IR-transmitter or vice versa.
Disconnect and reconnect sync cord of the power unit.
Connect the sync cord to the other sync connector of the
Sinar power unit (only available with newer power supply
units)
Aperture does
not open
Sinarcam is in taking
position
You can manually stop down and stop up the aperture if
an aperture unit is connected and if the sinarcam is in
viewing position. Remeber however that the DCB has
always priority regarding manual settings, e.g. if the
sinarcam is ready for taking pictures, you cannot open
the aperture by pressing the stop-up button.
Serial port can
not be
remembered
Sinarcam preference
file damaged or old
During startup of the sinarcam software, you can choose
the serial port to which the sinarcam power supply is
connected. If the serial port setting is not the same when
you again start the software, delete the sinarcam
preference file in the preference folder and try again. A
new sinarcam preference file will be created containing
you current settings.
Wrong colors in
the picture
Wrong filter position If you interrupt a tricolor exposure after the green or the
red exposure, the filter wheel will start the next exposure
with the wrong filter. Reset the sinarcam or click into the
“Tri-Shot” radio button to set the filter wheel to its home
position.
Filterwheel is not
in home position
Shutdown in taking
position
Klick into Sinarcam window, call settings menu, select
reset (or press z-r)
If above does not help, reset the sinarcam simply by
turning off and on the power supply. Do not turn off the
power supply if the software is still running. Quit the
sinarcam application properly and then turn off the power
supplies.
WARNING: Do not touch the filters or the shutter blade
and do not attempt to turn the blades by hand. Improper
attempts may result in damage to the filters or the blade.
Offset of RGB
images (too big
to be registered)
Wrong Shutter Timing,
Live mode not stopped
Always stop live image before taking the image.
Retake the image
Color spots in
the picture
Dust on the filters Loose dust particles on the filter surfaces do affect the
quality of the photograph! Normally they can safely be
removed with a jet of dry air.