SERVICE MANUAL
Model: SF-BI30-EB, SF-BI36-EB
- Instructions -
NOTICE! DO NOT discard any hardware while
servicing. It must be reused.
This manual will assist a qualied service technician in the
replacement of parts. Contact your dealer to arrange a
service call by a qualied service technician.
Replacement parts include:
Descripion Part Number(s)
Front
Glass
Log/Grate Assembly
Flame Screen
Refractory
LED Lighting
Heater/Control
Board Assembly
Rotisserie Motor
and Rod
Remote Receiver
Plug-in Kit
Mounting Bracket
FRONT-BI30-EB, FRONT-BI36-EB
GLA-BI30, GLA-BI36
LOGS-BI30-B, LOGS-BI36-B
FLAME-BI30-B, FLAME-BI36-B
REFRACT-BI30-B,
REFRACT-BI36-B
LED-BI30-B, LED-BI36-B
HEATER-BI30-B
HEATER-BI36-B
ROTISS-BI30-EB,
ROTISS-BI36-EB
RECEIVER -ELECT
PLUGIN-ELECT-B
HRDW-BI
WARNING: If the information in these
instructions is not followed exactly
it may result in personal injury and/or
property damage.
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during
installation and service. Sheet metal edges are sharp.
Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Pliers
Phillips screwdriver
Safety glasses
Flat blade screwdriver
Replacement Instructions
WARNING! Risk of Shock!
Always disconnect power before
disassembly or servicing.
Front Replacement (FRONT-BI30-EB, FRONT-BI36-EB)
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching. Grasp
front with two hands. Pull straight back to disengage
front from appliance.
2. Install replacement front by aligning the tabs on its
back side with the glass C-channel located on the top
face of the appliance. Press evenly with two hands to
fully engage the front to the appliance.
Glass Front Replacement (GLA-BI30, GLA-BI36)
1. If necessary, place a drop cloth or other material
on the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Locate C-channel that retains top edge of glass
panel. While supporting the glass, remove the screw
located in the C-channel at the top two corners of the
glass panel. See Figure 1.
4. Pivot glass away from appliance and lift out of bottom
retainer channel.
5. Install replacement glass into bottom retainer chan nel. Take care to properly align the glass with the
rubber seal inside the top and bottom retainers.
6. Install C-channel on top edge of replacement glass.
7. Align C-channel with screw holes in appliance. See
Figure 1.
8. While supporting glass, install both screws through
top C-channel retainer into appliance. Do not over
tighten screws.
9. Re-install front.
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/20
1
Log/Grate Assembly Replacement Refractory Replacement
(LOGS-BI30-B, LOGS-BI36-B)
(REFRACT-BI30-B, REFRACT-BI36-B)
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Locate rubber plugs in each end of the grate.
Remove plugs with a small at screwdriver. Save for
later use. See Figure 2.
5. Remove Phillips screw from each end of grate. Lift
grate from faux ember bed. Take care to retain
screws for grate. See Figure 2.
6. Grasp log ember bed and gently lift up and out of
opening; do not pull too far as to damage the wiring.
Rotate ember bed to expose electrical wiring.
7. Disconnect lighting LED power source pin connector
from back side of ember bed. See Figure 3.
8. Position the log assembly and reconnect lighting LED
power source pin connector to back side of
replacement ember bed. See Figure 3.
9. Rotate log ember bed and align with oor of opening.
Engage back side of ember bed into the opening.
Pivot the front of the ember bed into position at on
the oor of the opening. Take care not to pinch wiring
under log ember bed.
10. Align the grate and reattach using retained screws.
steel brackets under the ember bed. Ensure that
wiring is not pinched between log ember bed and
steel bracket.
11. Install and tighten the screw in each end of the
grate. See Figure 2.
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Remove log/grate assembly. Refer to Log/Grate
Assembly Replacement section for details.
5. Side refractory panels are magnetically attached.
Use hand to carefully pry along back edge of each
refractory panel to disengage it from the appliance.
Remove both refractory panels.
6. Remove four thumb screws and metal angle bracket
from upper rear of appliance cavity. Retain Screws.
See Figure 8.
7. Remove screw at the base that retains the brick
panel in the rear appliance cavity. Retain Screws.
Remove the brick panel from the cavity.
See Figure 13.
8. Install the brick panel into the rear of the cavity.
Ensure that it is located so that the notch is in the
lower right of the cavity. Secure at the base with
retained screws. See Figure 13.
9. Reinstall the metal angle bracket at the upper rear of
the appliance cavity and secure with the four retained
thumb screws.
10. Install replacement refractory side panels. Align
Side panels are magnetic and do not require any
other attachment method. Take care to apply even
pressure to prevent damage to the replacement
panels.
12. Install rubber plugs into holes in each end of grate.
See Figure 2.
13. Re-install glass.
14. Re-install front.
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/202
11. Re-install log/grate assembly.
12. Re-install glass.
13. Re-install front.
Flame Screen Replacement
(FLAME-BI30-B, FLAME-BI36-B)
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Remove log/grate assembly. Refer to Log/Grate
Assembly Replacement section for details.
5. Remove back refractory panel. Refer to Refractory
Replacement section for details.
6. Remove the ame screen panel by removing six
screws that attach it to the appliance chassis. See
Figure 14.
7 . Install the replacement ame screen panel, smooth
side facing out, and attach with six screws. See
Figure 14.
8. If necessary, plug LED wire connection into back
side of ember bed. See Figure 3.
9. Re-install refractory.
10. Re-install log/grate assembly.
11. Re-install glass.
12. Re-install front.
LED Lighting Replacement
(LED-BI30-B, LED-BI36-B)
Note: Kit includes all three LED light strip assemblies.
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Remove log/grate assembly. Refer to Log/Grate
Assembly Replacement section for details.
5. Remove the two metal brackets in front of rear LED
strip. Remove four screws to remove metal parts.
See Figure 4. Take care when repairing model SF BI36-EB as the LED circuit is attached to the metal
bracket. See Figure 7.
6. Locate Lighting LED circuit input power source
connectors in rear of opening. Please note, when
repairing model SF-BI36-EB, the LED circuit is
attached to the metal bracket. See Figure 7. Unplug
the two connectors and jumper wire from the three
circuit boards. See Figure 6. If epoxy will not allow
separation of the two connectors, slide the pair of
connectors off the pins of the LED circuit board.
7. Using a pliers, compress each barbed clip along the
circuit board while lifting the board evenly to
disengage it from the clip. See Figure 5.
8. Remove all three lighting LED circuit boards.
9. Install replacement lighting LED circuit boards into
the appliance. Fully engage each barbed clip. See
Figure 6.
10. Connect all three lighting LED power source
connectors to the three LED circuit boards. See
Figure 6.
11. Install metal brackets by attaching with four screws.
See Figure 4.
12. Re-install log/grate assembly.
13. Re-install glass.
14. Re-install front.
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/20
3
Heater/Control Board Assembly
(HEATER-BI30-B, HEATER-BI36-B)
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Remove four thumb screws and metal angle bracket
from upper rear of appliance cavity. See Figure 8.
5. Remove four screws from upper face of appliance.
Take care to support the Blower/Heater Module while
the screws are removed. See Figure 9.
6. Remove the Blower/Heater Module by lifting back
edge slightly then pulling it straight back from the
appliance opening. This will reduce the likelihood of
damaging the brick panels.
7. Locate the seven electrical connectors on the right
side of the appliance cavity. Disconnect each of the
ve connectors. See Figure 10.
8. Reconnect the seven connectors from the
replacement Blower/Heater module to the appliance.
See Figure 10.
9. Carefully align the replacement Blower/Heater
module horizontally with the opening of the appliance.
Install it straight into the opening so that the back
edge interlocks with the back wall of the appliance.
Rotisserie Motor and Rod
(ROTISS-BI30-EB, ROTISS-BI36-EB)
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Remove log/grate assembly. Refer to Log/Grate
Assembly Replacement section for details.
5. Remove refractory. Refer to Refractory Replacement
section for details.
6. Remove Flame Screen. Refer to Flame Screen
Replacement section for details.
7 Disengage rotisserie rod from motor located in right
rear of cavity. Use hand to shift the reector rod to
the left until the rubber coupler on the right end
disengages from the motor shaft. See Figure 15.
8. Remove metal bracket in right side of cavity to allow
access to the rotisserie motor and wiring
connections. Remove two screws to remove panel.
See Figure 16.
9. Remove three screws that attach motor mount
bracket to the appliance chassis. See Figure 17.
10. Remove the motor and bracket from the chassis until
the electrical connector is visible. See Figure 18.
10. While supporting the Blower/Heater Module, install
the four screws across the upper face of the
appliance. See Figure 9.
11. Install the four thumb screws and angle metal
bracket in the upper rear of the appliance cavity.
See Figure 8.
12. Re-install glass.
13. Re-install front.
11. Disconnect the electrical connector to the motor. See
Figure 18.
12. Install the replacement motor on the bracket.
13. Reconnect the electrical connector between the
motor and the appliance. See Figure 18.
14. Install the motor mount bracket to the chassis with
three screws. See Figure 17.
15. Install the replacement reector rod. Install the left
end of the rod into the bushing in the left rear of the
cavity. Align the rubber coupler with the motor shaft.
Shift the rod to the right until the rubber coupler fully
engages the motor shift. See Figure 15.
16. Reinstall metal bracket in front of faux motor. Install
two screws to fasten the panel. See Figure 16.
17. Re-install ame screen.
18. Re-install log/grate assembly.
19. Re-install refractory.
20. Re-install glass.
21. Re-install front.
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/204
Remote Receiver Replacement
(RECEIVER-ELECT)
1. If necessary, place a drop cloth or other material on
the hearth or ooring to prevent scratching.
2. Remove front. Refer to Front Replacement section
for details.
Leveling Brackets Replacement
(HRDW-BI)
Install leveling brackets (2) by aligning them to the
preset holes on the top of the appliance. Use two
screws (ST4 x 8) per bracket to secure the appliance.
See Figure 19.
3. Remove glass. Refer to Glass Replacement section
for details.
4. Remove log/grate assembly. Refer to Log/Grate
Assembly Replacement section for details.
5. Remove side and back refractory. Refer to
Refractory Replacement section for details.
6. The remote receiver is positioned in the center of
the appliance behind the back refractory. See Figure
10. Disconnect the wiring harness from the top of the
receiver. See Figure 12.
7. Using a pliers, compress each barbed clip while lifting
the remote receiver board evenly to disengage it from
the clip. Carefully align the new remote receiver
board to the barbed clips and push in place.
8. Securely reconnect the wiring harness.
9. Re-install refractory panels.
10. Re-install log/grate assembly.
12. Re-install glass.
13. Re-install front.
Plug-in Kit
(PLUGIN-ELECT-B)
To attach plug-in kit for 120V applications, follow the
steps below:
1. Remove the screws securing the junction box cover
plate on the upper right side of the appliance.
2. Gently pull cover plate away from unit and unplug
white connector.
3. Attach the white connector on the supplied plug-in kit.
4. Inspect all wire connections for any exposed wires.
5. Secure junction box cover plate.
6. Conrm the selector switch located behind the glass
on the ceiling of the unit is set to 120V.
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/20
5
Mounting Bracket Replacement
(HRDW-BI)
1. Install the mounting brackets (2) by aligning them
with the pre-drilled holes located on the side of the
appliance. Use two screws (ST4 x 8) per bracket to
secure to the appliance. See Figure 19.
Figure 1 Top Glass Retainer Screw Location
Figure 4 Removal and installation of 30" LED access panel
Figure 2 Grate and Log Screw Location
Figure 3 Light LED Connection on Bottom of Log Ember Bed
Figure 5 Barbed Clip Access during LED Circuit Board
Replacement
Figure 6 Light LED Circuit Power Source Connectors or 30"
unit
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/206
11
Figure 7 Light LED Circuit Power Source Connectors for 36"
unit Attached to Bracket
Figure 8 Four Thumb Screws located in Upper Rear of
Appliance Cavity
77
44
33
22
Figure 10 Seven Electrical Connections required for Heater/
Blower Module Removal and Installation
55
66
Figure 9 Four Screws that attach Blower/Heater Module to
Upper Face of Appliance
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/20
Figure 11 Remote Receiver Board
Figure 12 Disconnect Wiring Harness from Remote Receiver
Board
7
Note: Orientate so notch
is isolated on lower right
corner.
Figure 13 Location of one screw that retain Brick Panel to
Rear Wall of Appliance
Figure 14 Location of six Screw Fasteners that attach
Flame Screen to Chassis
Figure 16 Removal and installation of faux ame access
panel.
Figure 17 Location of three Screws that attach Motor Mount
Bracket to Appliance
Figure 15 Removal and Installation of Reector Rod Coupler
to Motor Shaft
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/208
Figure 18 Electrical Connection required for replacement for
the Faux Flame Motor.
Figure 19 Pre-Drilled Bracket Holes
PRE-DRILLED
HOLES
LEVELING
BRACKETS
MOUNTING
BRACKETS
PRE-DRILLED
HOLES
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/20
9
SimpliFire Troubleshooting Guide
Symptom Possible Cause Corrective Action
Exceeding current rating of the
Circuit breaker trips or fuse
blows when unit is turned on
Lights in room dim while the
unit is on
Fireplace will not come on
when using the manual
controls on the unit
Remote control does not work
Heater will not turn on, but
ame is functioning
Heater shuts off automatically
or won’t stay on
Heater emits an odor Normal operation
Flame does not move at all
Portion of the ame not moving
or deformed ame effect
Visible ghosting on the ame
screen that does not move with
the ame
Flame shudder
circuit breaker or fuse, perhaps from
operating other appliances on the
same circuit as the replace
Unit is drawing close to circuit current
rating
Appliance is not plugged into an
electrical outlet
Hard-wire connections not correct (if
applicable)
No incoming power from the electrical
outlet or electrical box
Defect in control board (PCB) Replace the control board (PCB).
Low/dead batteries Replace batteries in the remote.
Remote receiver is blocked, or remote
is not pointed directly at the receiver.
Appliance power switch is in the off
"O" position (if equipped)
Control board (PCB) malfunction? Replace control board (PCB).
Remote is in thermostat mode and
room temperature (temperature at
appliance thermistor) is higher than
the set point on the remote
Appliance has overheated and safety
thermal switch has tripped
Defective main control board Replace control board (PCB).
Defective heater assembly Replace heater assembly.
Room temperature (temperature at
the appliance thermistor) is higher
than the set point on the remote
Appliance has overheated and safety
thermal switch has tripped
Flame rotisserie motor is stalled or
malfunctioning
Flame LEDs out of place or dislodged
from the LED mounting bracket
Downward LED accent lighting (if
equipped) is shining on the ame
screen instead of directly down on the
ember bed
Flame rotisserie contacting other
internal components when spinning
Defective ame rotisserie motor Replace rotisserie motor.
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/2010
Install unit onto a dedicated 15 amp circuit.
Install unit onto a dedicated 15 amp circuit.
Ensure plug is connected to a working outlet.
Review wiring instructions to ensure correct connection.
Check fuse/breaker panel.
Ensure receiver is not blocked. Move closer to the
appliance.
Turn the power switch on, to the "I" position (if equipped).
Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.
Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.
Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.
Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.
It is normal for the heater to emit an odor for a brief
amount of time after turning on. It is burning off dust that
has accumulated on the heater.
Cycle unit on or off. If problem persists inspect rotisserie
and motor for blockage or interference. If no interference,
replace the control board (PCB) and rotisserie motor.
Properly reposition ame LEDs into their mounting
bracket. See service manual for how to access ame
LEDs.
Inspect downward accent lighting and reposition so no
light is projecting back onto the ame screen.
Ensure rod is straight and mounted properly and is
spinning freely without spindles hitting other components.
SimpliFire Troubleshooting Guide (continued)
Symptom Possible Cause Corrective Action
Ember bed is turned off Refer to operation section of the user manual.
Ember bed does not light up
Fireplace turns on by itself
Excessive noise with heater on
Grinding or rubbing noise
(when heater is off)
Loose wiring Check wiring to ember bed LEDs.
Defective control board (PCB) Replace control board (PCB).
Defective LED lights Replace ember bed LED lights.
Defective control board (PCB) Replace control board (PCB.)
Similar infrared signal from another
remote causing unit to turn on (pre2019 manufactured units only)
Interference with fan blade
Defective blower motor Replace heater assembly.
Rotisserie hitting or rubbing against
internal components
Some TV remotes may cause the replace to turn on for
appliances manufactured before 2019. Replace control
board (PCB).
Inspect heater assembly and fan for obstructions or
interference.
Ensure rotisserie rod is straight and mounted properly
and is spinning freely without spindles hitting other
components. If sound is coming from friction with the
rotisserie bracket, apply grease to contact point
SimpliFire, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
www.hearthnhome.com
SimpliFire • SF-BI30-EB, SF-BI36-EB Service Manual • 2040-940 Rev. D • 5/20
11
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