SimpliFire SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK SERVICE MANUAL

SERVICE MANUAL

GLASS BRACKET
COVER

ST4X8 SCREWS

Glass Front, Media, Trim, LED Light Boards (Fuelbed and Flame), Touch Buttons, Receiver

Board, Control Board, Heater, Flame Screen,Rotisseire, Motor & Power Cord

Model: SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK

- Instructions -

Leave this manual with party responsible for use
and operation.

NOTICE! DO NOT discard this manual. Important service

and maintenance instructions included.

NOTICE! DO NOT discard any hardware while
servicing. It may be reused.

WARNING! Risk of Personal Injury or Property Dam­age! Failure to follow instructions below may result in

damage to the equipment and or may expose the user to

the risk of re, serious injury, illness or death.

CAUTION! Risk of Cuts, Abrasions or Flying Debris.

Wear protective gloves and safety glasses during
installation and service. Sheet metal edges are sharp.

WARNING! Risk of Shock! Always unplug the cord or
turn off the circuit breaker before moving or servicing.

Tools and Supplies Needed

Before beginning the installation be sure that the following
tools and building supplies are available.

CAUTION! Two adults recommended for the removal
or installation of glass front. Use caution when han-

dling glass. Failure to do so could result in personal injury
or property damage.

Glass Front Replacement

Remove Glass Front

1. Remove the two (2) glass bracket cover (if installed).
See Figure 1.

2. Remove the two (2) ST4X8 screws located on the
glass panel. See Figure 1.

Note: Do not discard screws, screws will be reused.

3. Tilt glass forward and pull up to remove from appliance.

Tape measure
Needle-nose pliers
Hammer
Gloves
Level
Magnetic Phillips screwdriver
Safety glasses
Drill
Flathead screwdriver
Phillips Tip-Bit socket and ratchet (for Blower/Heater)
5/16 drill bit for 3/16 diameter toggle bolts
(applicable if installing on drywall-sheathed walls)
Masonry drill bit 5/16 in. (applicable if installing on

masonry walls)

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/20

Figure 1 Remove Glass Front

1

Glass Replacement (Continued)

SCREWS

TOP AND BOTTOM SCREW LOCATION

SIDE VIEW
SCREW LOCATION

SCREWS

Installing Glass

3. Place the bottom edge of the glass in the channel on
the appliance.

4. Place the top edge of the glass against the appliance
and secure with two (2) ST4X8 screws removed in
step 1.

ST4X8 SCREWS

Figure 3 Remove Trim Screws

Figure 2 Glass Front Removal/Installation

Stone/Media/Log Installation

1. Remove Glass.

2. Arrange the stone/media/log along the inset window
ledge at the front of the appliance.

Note: Extra media is provided and may be
distributed based on consumer preference.
Not all media needs to be used.

Trim Removal

Trim is shipped attached to the appliance.

Note: Trim must be installed before the appliance is

recessed in wall cavity.

1. Remove by removing the ST4X8 phillip screws
on the top, bottom and sides of the appliance See
Figure 3.

2. Pull Trim off from the front of the appliance. See
Figure 4.

Figure 4 Remove Trim

3. Install new Trim by following the removal steps in
reverse order.

Note: Replacement trim will require removal of corner

shipping brackets prior to installation.

Preparation for Component Installation

1. Disconnect electrical service to the appliance. For
recessed electrical installations that are hardwired,

nd and shut-off service at the breaker. For wall-

mounted installations that use a corded plug,
disconnect the cord from the receptacle.

2. Remove the glass front from the appliance. Use of
two people recommended.

3. Follow specic instructions from page 1 and 2 for
removal of the front glass.

CAUTION! Two adults recommended for the removal
or installation of glass front. Use caution when han-

dling glass. Failure to do so could result in personal injury
or property damage.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/202

REMOVE TWO (2) SCREWS
ON EACH SIDE

4. Remove right and left side panels by removing two
(2) screws from each side. Remove panels.See Figure 5.

SIDE PANELS

Figure 5 Remove two (2) Screws on Each Side and Remove Panels

5. Using a athead screwdriver, pry open the tabs as shown in Figure 6.
Pry the tabs upward at a 30 degree angle. During this step, take care not to
scratch or damage the glass panel behind the tabs.

FUELBED PLASTIC COVER

Figure 6 Remove Plastic Cover

6. Remove the fuelbed plastic cover that covers the
fuelbed LED light strips. See Figure 6.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/20

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LED Light Board Installation

The LED Service Kit includes LED Light Boards for both
the Fuelbed and the Flame effect.

Determine which LED light set to be installed. See
Figure 7.

LED FOR
FUELBED

4. Remove the LED light board from the bottom isolation

columns. Starting at one end of the board use a
needle-nose pliers to compress the plastic barbs from
each isolation column as each plastic barb is
compressed, disengage the LED light board from
each barb. See Figure 10.

ISOLATION COLUMNS

(APPLIANCE MAY VARY)

Figure 10 Isolation Columns

LED FOR
FLAME

Figure 7 LED Light Board Identication

Fuelbed LED Light Board Installation

1. Complete Steps 1-6 in Preparation for Component
Installation instructions.

2. Locate the Fuelbed LED Light Board cable. See

Figure 8.

LED LIGHT BOARD CABLELED LIGHT BOARD CABLE

5. Remove and discard LED light board, replace with
new LED light board. Install new LED light board
by engaging the holes in the light board with the
plastic barbs, and pressing into position. Reconnect
the cables. See Figure 9.

Figure 8 LED Light Board Cable

3. Unplug the LED Light Board cable. See Figure 9.

LED LIGHT BOARD CABLELED LIGHT BOARD CABLE

Figure 9 Unplug LED Light Board Cable

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/204

Touch Button Installation

ST3X8 SCREWS

(STEPS 2 & 7)

SCREWS

(STEPS 4 & 6)

REMOVE SCREWS

1. Complete Steps 1-6 in Preparation for Component
Installation instructions.

2. Remove the front two (2) ST3X8 screws on the

Touch Button Assembly..

3. Unplug the touch button wire connector and remove

the Touch Button Assembly. See Figure 11.

Figure 11 Touch Button Assembly

Glass Screen Panel, Receiver Board, Control
Board, Heater, Rotisserie, Motor, Flame LED
Light Board Installation

1. Complete Steps 1-6 in Preparation for Component
Installation instructions.

2. Remove screws holding the screen xing bracket.
See Figure 13.

Figure 13 Remove Fixing Bracket Screws

4. Remove the two (2) screws holding the touch button
assembly to the plastic housing. See Figure 12.

Figure 12 Touch Button board - Plastic Housing

5. Remove the Touch Button board from the plastic
housing.

6. Replace the Touch Button Assembly by installing the
new Touch Button Board in the plastic housing with
button cover. Fasten with two (2) screws.

7 Reinstall the Touch Button Assembly and housing by
reconnecting the wire connector and refastening in
place with two (2) screws.

Figure 14 Glass Screen Panel Removal

3. Carefully remove the Glass Screen Panel. Rotate
the top edge of the glass panel towards the opening,
then lift out the the glass panel from the appliance.
Set glass panel aside in a safe location, preferably a
soft surface such as carpet or cardboard. See
Figure 14.

4. After these steps, the heater assembly, control board
assembly and reciever board may be replaced.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/20

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ISOLATION
COLUMNS

NOTE: Follow the appliacable installation instruc-

SCREWS

ISOLATION COLUMNS

tions based on component being replaced.

Receiver Board Installation

1. Locate the Receiver Board in the upper right side of
appliance. See Figure 15.

Figure 15 Reciever Board Location

Control Board Installation

1. Locate the Control Board. See Figure 17.

2. Unplug ve (5) wire connectors from the board and

three (3) wire assemblies. See Figure 17.

3. Remove screws securing the board.

4. Remove Control Board from isolation columns by
using needle nose to compress the barbs on each
isolation column.

2. Remove the Receiver Board from the isolation
columns. Use a needle-nose pliers to compress the
barbs on each isolation column.

3. Unplug the cable, remove the Receiver Board and
install with replacement board. See Figure 16.

CABLE

ISOLATION
COLUMN

Figure 16 Receiver Board Cable

ISOLATION
COLUMN

4. Reverse steps to complete installation.

Figure 17 Control Board Installation

5. Install new Control Board by following the

removal steps in reverse order.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/206

Heater Assembly Installation

SIX (6) ST4X8 SCREWS

WIRE CONNECTION

REMOVE ST4X8 SCREWS

ST3X8 SCREW

RUBBER SLEEVE

Flame Screen Installation

1. Remove six (6) ST4X8 screws on the heater top
securing to the bottom of the appliance. See Figure

18.

Figure 18 Heater Assembly Screw Location (bottom view)

2. Unplug the wire connector. See Figure 19.

3. Remove the Heater Assembly.

1. Remove ST4X8 screws holding the Flame Screen in
place. See Figure 20.

Figure 20 Flame Screen Removal

2. Remove the Flame Screen.

3. After removal of the Flame Screen, the Rotisserie
Assembly, Flame LED Assembly and the Motor may
be replaced.

4. Install Flame Screen by following the removal steps in
reverse order.

Figure 19 Unplug / Remove Heater Assembly

4. Install new Heater Assembly by following the
removal steps in reverse order.

Rotisserie Installation

Note: Flame Screen must be removed before Rotisserie

replacement can be completed.

1. Remove one (1) ST3X8 screw on the Rotisserie
support bracket. See Figure 21.

2. Remove Rotisserie from the rubber sleeve
connecting it to the motor.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/20

Figure 21 Rotissserie Removal

3. Install new Rotisserie by following the removal steps

in reverse order.

7

Motor Installation

(3) ST4X8
SCREWS

WIRE
CONNECTOR

FLAME SCREEN
BRACKET SCREWS

Note: Flame Screen and Rotisserie must be removed
before Motor replacement can be completed.

1. Remove three (3) ST4X8 screws on the Motor
Bracket. See Figure 22.

2. Unplug the wire connector.

Figure 22 Motor Removal

Flame LED Light Board Installation

Note: Flame Screen and Rotisserie must be removed

before LED Light Board replacement can be
completed.

1. Remove screws used to attach the ame screen

bracket. See Figure 22.

3. Install new Motor by following the removal steps
in reverse order.

Figure 23 Remove Flame Screen Bracket Screws.

2. Remove ame screen bracket.

3. Unplug cable connection on each end of the LED

Board. See Figure 23.

4. Release the LED boards from plastic retainers. See

Figure 24.

Note: Some retainers may require releasing an adhesive

prior to removal.

CABLE CONNECTION LOCATION

LED BOARD RETAINERS

Figure 24 Unplug LED Board Cable Connections

5. To install replacement part reverse the installation
steps.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/208

Power Cord Installation

The appliance power cord has a three pin NEMA-5-15P
plug. The power cord should not be used unless a
grounded receptacle is available.

1. Remove the terminal block cover plate located on
the right end of the appliance.

2. Disconnect the terminal block from the three wires
inside the appliance. Wires are released by discon­ necting the three conductor wire connector. Discard
the terminal block cover plate.

3. Connect the three conductor wire connector to the
connector on the block supplied with the power cord
kit. See Figure 25.

4. Replace cord kit terminal block cover plate
and retaining screws. Plug cord into nearest outlet.

WARNING! Risk of Fire, Electrical Shock and Injury!

Ensure the power cord is not installed so that it is pinched
or against a sharp edge and ensure that the power cord is
stored or secure to avoid tripping and snagging.

Figure 25 Optional Power Cord Assembly (Only for Direct Wall Mount Installation)

Wire Diagram

RED

YELLOW / GREEN

L

BLUE

N

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/20

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SimpliFire Troubleshooting Guide

Symptom Possible Cause Corrective Action

Exceeding current rating of the
Circuit breaker trips or fuse
blows when unit is turned on

Lights in room dim while the
unit is on

Fireplace will not come on
when using the manual
controls on the unit

Remote control does not work

Heater will not turn on, but

ame is functioning

Heater shuts off automatically
or won’t stay on

Heater emits an odor Normal operation

Flame does not move at all

Portion of the ame not moving
or deformed ame effect

Visible ghosting on the ame

screen that does not move with

the ame

Flame shudder

circuit breaker or fuse, perhaps from

operating other appliances on the

same circuit as the replace

Unit is drawing close to circuit current

rating

Appliance is not plugged into an

electrical outlet

Hard-wire connections not correct (if

applicable)

No incoming power from the electrical

outlet or electrical box

Defect in control board (PCB) Replace the control board (PCB).

Low/dead batteries Replace batteries in the remote.

Remote receiver is blocked, or remote

is not pointed directly at the receiver.

Appliance power switch is in the off

"O" position (if equipped)

Control board (PCB) malfunction? Replace control board (PCB).

Remote is in thermostat mode and

room temperature (temperature at

appliance thermistor) is higher than

the set point on the remote

Appliance has overheated and safety

thermal switch has tripped

Defective main control board Replace control board (PCB).

Defective heater assembly Replace heater assembly.

Room temperature (temperature at

the appliance thermistor) is higher

than the set point on the remote

Appliance has overheated and safety

thermal switch has tripped

Flame rotisserie motor is stalled or

malfunctioning

Flame LEDs out of place or dislodged

from the LED mounting bracket

Downward LED accent lighting (if

equipped) is shining on the ame

screen instead of directly down on the

ember bed

Flame rotisserie contacting other

internal components when spinning

Defective ame rotisserie motor Replace rotisserie motor.

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/2010

Install unit onto a dedicated 15 amp circuit.

Install unit onto a dedicated 15 amp circuit.

Ensure plug is connected to a working outlet.

Review wiring instructions to ensure correct connection.

Check fuse/breaker panel.

Ensure receiver is not blocked. Move closer to the
appliance.

Turn the power switch on, to the "I" position (if equipped).

Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.

Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.

Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.

Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.

It is normal for the heater to emit an odor for a brief
amount of time after turning on. It is burning off dust that
has accumulated on the heater.

Cycle unit on or off. If problem persists inspect rotisserie
and motor for blockage or interference. If no interference,
replace the control board (PCB) and rotisserie motor.

Properly reposition ame LEDs into their mounting
bracket. See service manual for how to access ame

LEDs.

Inspect downward accent lighting and reposition so no

light is projecting back onto the ame screen.

Ensure rod is straight and mounted properly and is
spinning freely without spindles hitting other components.

SimpliFire Troubleshooting Guide (continued)

Symptom Possible Cause Corrective Action

Ember bed is turned off Refer to operation section of the user manual.

Ember bed does not light up

Fireplace turns on by itself

Excessive noise with heater on

Grinding or rubbing noise
(when heater is off)

Loose wiring Check wiring to ember bed LEDs.

Defective control board (PCB) Replace control board (PCB).

Defective LED lights Replace ember bed LED lights.

Defective control board (PCB) Replace control board (PCB.)

Similar infrared signal from another

remote causing unit to turn on (pre-

2019 manufactured units only)

Interference with fan blade

Defective blower motor Replace heater assembly.

Rotisserie hitting or rubbing against

internal components

Some TV remotes may cause the replace to turn on for

appliances manufactured before 2019. Replace control
board (PCB).

Inspect heater assembly and fan for obstructions or
interference.

Ensure rotisserie rod is straight and mounted properly
and is spinning freely without spindles hitting other
components. If sound is coming from friction with the
rotisserie bracket, apply grease to contact point

SimpliFire, a brand of Hearth & Home Technologies

7571 215th Street West, Lakeville, MN 55044

www.hearthnhome.com

SimpliFire • SF-ALLP50-BK, SF-ALLP60-BK, SF-ALLP72-BK Service Manual • 2044-960 Rev. E • 5/20

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