SIIG JU-H20511-S1 User guide

USB 3.0 to HDMI/DVI Dual

Display Adapter

Installation Guide

Introduction

The USB 3.0 to HDMI/DVI Dual Display Adapter
lets you easily and quickly add dual displays to
your USB 3.0 enabled system.

Key Features and Benefits

• Adds an HDMI and DVI-I port to Windows
and Mac computers

• SuperSpeed USB 3.0 data transfer rate
supports smooth video and images

• Supports high resolutions up to 1080p (Full
HD) and 2048x1152

• Easy and quick installation, no external
power adapter required

• Allows connecting up to 3 adapters per
system

04-1005B

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System Requirements

• Intel Core Due 2.0 GHz CPU with an
available USB 2.0/3.0 port (USB 3.0
recommended)

• Windows

®

10 (32-/64-bit) / 8 (32-/64-bit) /
7 (32-/64-bit) / Vista (32-/64-bit) / XP (32­bit)

• Mac OS X

®

v10.6 to 10.11

Package Contents

• USB 3.0 to HDMI/DVI Dual Display Adapter

• USB 3.0 cable (Type A/B)

• Software CD

• Installation guide

Layout

DVI-I Output

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HDMI Output

Figure 1: Front Layout

USB 3.0 Type B

Figure 2: Back Layout

Application

PC

DVI

Display

HDMI

Display

One PC can connect up to three USB 3.0 to HDMI/DVI Dual Display Adapters,

equivalent to up to six monitors.

Figure 3: Application

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Windows Installation

Follow the instructions below to install the USB

3.0 to HDMI/DVI Dual Display Adapter drivers.

1. Insert the driver CD.

2. The AutoPlay window will pop- up. If not,
browse the CD/DVD manually.

3. Run Setup.exe, and click Yes at the User
Account Control window. (For Vista and
XP, choose the specific folder first then run

Setup.exe.)

4. DisplayLink Graphics window appears,
select Install at "system check" stage.

5. At "First connect" stage, connect your
monitor(s) to the adapter then connect the
adapter to a USB port of the computer.

6. When the adapter is detected, the Final Setup
will run automatically.

7. Once the Final Setup is done, an "Installation
complete" message shows, at that time select
Finish.

8. Restart the computer and the adapter is
ready for use.

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To Verify Windows Installation

1. Right click This PC, Computer or My
Computer on the desktop, and click
Manage.

2. Select Device Manager and expand Sound,
Video and game controllers.

3. U3 Multi Video Audio should be displayed
in the list.

Note: If there is a

(yellow question mark)
or (exclamation mark) next to that item,
then the driver is not properly installed.
Please delete the item, unplug the adapter
and repeat the driver installation steps.

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Display Configuration

Note: The screen shots in this section are
using Windows 7 operating system. Other
operating systems may not match, however,
the buttons, tabs and menus will be similar.

Utility Settings

The supplied utility allows configuring display
mode, screen rotation, screen resolution, and
physical arrangement of your monitors.

1. Click (utility icon) in the Windows
System Tray. Note that the utility icon may
be hiddden in the Windows System Tray.
Click (arrow icon) to bring up more icons.

2. Select a preferred option, and then click it.

Figure 4: Utility Setting

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Description of the Settings

• DisplayLink Manager: Shows the version
of the software

USB 3.0 Dual Video Adapter:

• Screen Resolution: Click to select an
available resolution. This function is disabled
in mirror mode, as the resolution is defined
by the resolution of the primary monitor

• Screen Rotation: Rotates the screen
according to the desired orientation
(Normal / Rotated Left / Rotated Right /
Upside-Down)

• Extend To: Extends the screen according to
the desired orientation (Right / Left / Above
/ Below)

• Set as Main Monitor: Sets the selected
monitor as the main screen

• Mirror: Displays the same image on all
connected monitors

• Off: Turns off the selected monitor

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• Fit to TV: Adjusts the size of Windows
Desktop on the TV. Note that this function
works only when one add-on monitor is
connected

• Audio Setup: Enables the Windows audio
configuration page. This function works
only in specific models

• Video Setup: Enables the Windows screen
resolution for advanced settings such as
display resolution and display modes
(Mirror / Extend / Primary)

Figure 5

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Cursor Disappearing

In some cases, when removing the adapter in
extended mode, the desktop will still be paired to
the add-on monitor(s) and the mouse cursor may
not return to the primary monitor. If this happens,
connect the add-on monitor(s) and adapter again
or keep moving the mouse until the curser
appears.

Video Playback in Extended Mode

If the video or DVD playback quality is poor or
the performance is slow, please playback on the
primary monitor instead of the add-on monitor(s).

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Uninstalling the Driver

For Windows 10 / 8 / 7 (32-/64-bit)

1. Open the Control Panel > Programs >
Programs and Features. Under the
Uninstall or change a program, double

click DisplayLink Graphics.

2.

For Windows 10 / 8: Click Yes, Yes, and OK.
For Windows 7: Click Yes two times.

3. Click Yes to restart the computer.

For Windows Vista (32-/64-bit)

1. Open the Control Panel > Programs and

Features. Under the Uninstall or change a
program, double click DisplayLink
Graphics.

2. Click Yes, Allow, OK, then click Yes to

restart the computer.

For Windows XP (32-bit)

1. Open the Control Panel > Add or Remove

Program. Click DisplayLink Graphics and

click Remove.

2. Click Yes and OK to restart your computer.

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MAC OS Driver Installation

1. Insert the driver CD.

2. Select the Driver CD icon on the Desktop
and browse the folder according to your
OS.

3. Double click DisplayLink_Mac_....dmg,

and a pop-up window will show.

4. Run DisplayLink Software Installer.pkg
then follow the on-screen steps to install the
driver.

5. Click Restart to complete the installation.

6. After restarting, connect the adapter to an
available USB port, then connect the
monitor(s) to the adapter by HDMI/DVI
cable (not included).

7. The adapter is ready fo use.

To Verify Driver Installation

1. Click the Apple logo from the top menu bar.

2. Click About this Mac, and System

Report....

3. Under Hardware/ USB, U3 Multi Video
should be displayed.

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Mac Display Utility

Click the utility icon in the taskbar to change the
mode or resolution, or click System Preference,
click the Displays icon, then select the
Arrangement pane.

Setting the Display Resolution

Select an available resolution from the Display
Preferences window. The resolutions available
depend on both the adapter and the capabilities of
the connected display(s).

Resolution list

Rotate drop

down list

Figure 6

Rotating a Display

Configure the orientation using the Rotate drop
down list, see Figure 6. Select the appropriate
angle of rotation to match your display's set up.

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Setting the Display to Mirror/Extend Mode

Check Mirror Displays box on the Arrangement
pane to enable mirror mode. Uncheck the box to
set the display to extend mode. See Figure 7.

Change the main display by simply dragging the white menu

bar between the displays.

Mirror displays

box

Figure 7

Changing the Main Display

You can change the main display by moving the
Menu Bar between displays, see Figure 7.
Changing the main display affects where new
windows appear and the position of the adapter.

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Frequently Asked Questions

Q1: Why won't my DVD video play when I

move it over to the extended display?

A1: Some DVD playback software packages do

not support playing on a second display
adapter.

Q2: There are lines running up and down my

screen or the screen is distorted

A2: This is due to a low or unsupported refresh

rate. You can change this in Display
Properties/Settings/Advanced/Monitor.
Make sure the refresh rate you set is not
higher than what your monitor can support.

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Technical Support and Warranty

QUESTIONS? SIIG’ s Online Support has answers! Simply visit our web site at

www.siig.com and click Support. Our online support database is updated daily with
new drivers and solutions. Answers to your questions could be just a few clicks away. You
can also submit questions online and a technical support analyst will promptly respond.

SIIG offers a 2-year manufacturer warranty with this product. This warranty covers the
original purchaser and guarantees the product to be free of any defects in materials or
workmanship for two (2) years from the date of purchase of the product. This warranty
is not transferable and is available only to the original purchaser of the product.

SIIG will, at our discretion, repair or replace (with an identical product or product having
similar features and functionality) the product if defective in materials or workmanship.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state. Please see our web site for more warranty details.

If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store

where you purchased from.

B) If your purchase has passed the store's return policy period, please follow the steps
below to have the product repaired or replaced.

Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then REQUEST A PRODUCT REPLACEMENT

to submit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request
will be processed, if the product is determined to be defective, an RMA number will
be issued.

Step 2: After obtaining an RMA number, ship the product.

• Properly pack the product for shipping. All accessories that came with the
original package must be included

• Include a copy of your original sales receipt inside the package with date of
purchase and place of purchase circled and clearly visible

• Clearly write your RMA number on the top of the returned package. SIIG will
refuse to accept any shipping package, and will not be responsible for a product
returned without an RMA number posted on the outside of the shipping carton

• You are responsible for the cost of shipping to SIIG. Ship the product to the
following address:

SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:

• SIIG will ship the repaired or replaced product via Ground in the U.S. and
International Economy outside of the U.S. at no cost to the customer

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About SIIG, Inc.

Founded in 1985, SIIG, Inc. is a leading manufacturer of IT connectivity
solutions (including Serial ATA and Ultra ATA Controllers, FireWire, USB,
and legacy I/O adapters) that bridge the connection between Desktop/
Notebook systems and external peripherals. SIIG continues to grow by adding
A/V and Digital Signage connectivity solutions to our extensive portfolio.
SIIG products offer comprehensive user manuals, many user-friendly features,
and are backed by an extensive manufacturer warranty. High quality control
standards are evident by the overall ease of installation and compatibility of
our products, as well as one of the lowest defective return rates in the industry.
SIIG products can be found in computer retail stores, mail order catalogs,
through major distributors, system integrators, VARs and through e-commerce
sites.

USB 3.0 to HDMI/DVI Dual Display Adapter

FCC RULES: TESTED TO COMPLY WITH FCC PART 15, CLASS B
OPERATING ENVIRONMENT: FOR HOME OR OFFICE USE

This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

THE PARTY RESPONSIBLE FOR PRODUCT COMPLIANCE

SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
Phone: [phone]

USB 3.0 to HDMI/DVI Dual Display Adapter is a trademark of SIIG, Inc. SIIG and the SIIG
logo are registered trademarks of SIIG, Inc. All other names used in this publication are for
identification only and may be trademarks of their respective owners.

July, 2016 Copyright © 2016 by SIIG, Inc. All rights reserved.

PRODUCT NAME

FCC COMPLIANCE STATEMENT:

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