SIIG ID-DS0011-S1 User Manual

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USB Over IP

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www.siig.comwww.siig.com

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USB Over IP is a trademark of SIIG, Inc. SIIG and the SIIG logo are registered trademarks of SIIG, Inc. Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other names used in this publication are for identification only and may be trademarks of their respective companies.

About SIIG, Inc.

Founded in 1985, SIIG, Inc. is a leading computer upgrade manufacturer of I/O connectivity products, including PCI & ISA serial and parallel ports, USB, Serial ATA & UltraATA controllers, FireWire (1394a/b), networking, sound cards, and other accessories. SIIG is the premier one-stop source of upgrades.

SIIG products offer comprehensive user manuals, many userfriendly features, and are backed by an extensive manufacturer warranty. High-quality control standards are evident by the overall ease of installation and compatibility of our products, as well as one of the lowest defective return rates in the industry. SIIG products can be found in computer retail stores, mail order catalogs, through major distributors, system integrators, and VARs in the Americas and the UK, and through e-commerce sites.

PRODUCT NAME

USB Over IP

FCC RULES: TESTED TO COMPLY WITH FCC PART 15, CLASS B OPERATING ENVIRONMENT: FOR HOME OR OFFICE USE

FCC COMPLIANCE STATEMENT:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

THE PARTY RESPONSIBLE FOR PRODUCT COMPLIANCE

SIIG, Inc. 6078 Stewart Avenue Fremont, CA 94538-3152, USA

User's Manual

Contents

Chapter 1: Introduction

1-1 Unpacking the USB Over IP ................................................. 1-1

1-1.1 Static Electricity Precaution ............................. 1-2

1-1.2 Record the Serial Number................................ 1-2

1-2 Introducing the USB Over IP .............................................. 1-3

1-2.1 Features and Benefits ........................................ 1-3

1-2.2 System Requirements ....................................... 1-4

1-2.3 Layout ................................................................. 1-4

Chapter 2: Hardware Installation and Device Compatibility

2-1 Hardware Installation .......................................................... 2-1

2-2 Device Connection ................................................................ 2-1

2-3 USB Device Support.............................................................. 2-2

2-3.1 USB Device Interoperability List .................... 2-2

Chapter 3: Driver Installation

3-1 Driver Installation ................................................................. 3-1

3-1.1 Windows XP Installation ................................. 3-1

3-1.2 Windows Server 2003 Installation .................. 3-6

3-1.3 Windows Vista Installation ........................... 3-11

3-2 To Verify Installation .......................................................... 3-18

3-2.1 Windows XP/Server 2003 ............................. 3-18

3-2.2 Windows Vista ................................................ 3-18

3-3 Set IP Address ...................................................................... 3-19

Contents

iii

Chapter 4: USB Over IP Admin

4-1 Introducing the USB Over IP Admin ................................. 4-1

4-2 Windows Vista Firewall ....................................................... 4-2

4-3 Using USB Over IP Admin .................................................. 4-3

4-3.1 Quick Start Icon .................................................. 4-3

4-3.2 USB Devices ........................................................ 4-3

4-3.2.1 USB Function Buttons .......................... 4-4

4-3.3 Servers Screen .................................................... 4-4

4-3.3.1 Servers Function Buttons .................... 4-5

4-4 How To's ............................................................................... 4-6

4-4.1 Device Mapping ................................................ 4-6

4-4.1.1 How to Connect .................................... 4-6

4-4.1.2 How to Disconnect ............................... 4-7

4-4.1.3 Printer Auto Connct............................. 4-8

4-4.2 Server Manager ................................................. 4-9

4-4.2.1 Setup (Server Configuration) ............. 4-9

4-4.2.2 Unlock and Reset Password ............. 4-11

4-4.2.3 Refresh (Refresh Servers) .................. 4-14

4-4.2.4 Restore (Restore Factory Settings) ... 4-15

4-4.2.5 Upgrade (Upgrade Firmware) ......... 4-17

4-4.2.6 Configure IP Address ........................ 4-18

Chapter 5: Technical Support and RMA

5-1 Overview ............................................................................... 5-1

5-2 Technical Support and RMA ............................................... 5-2

User's Manual

About This Manual

The purpose of this manual is to introduce you to your USB Over IP server. It will guide you to properly configure and install into your system. Please save this manual for future reference.

This manual is comprised of the following sections:

Chapter 1: Introduction

Provides unpacking instructions, and introduces features and specifications.

Chapter 2: Hardware Installation and Device Compatibility

General overview to connect install your adapter.

Chapter 3: Driver Installation

Describes how to install the drivers to your operating system.

Chapter 4: USB Over IP Admin

Describes how to configure and use your product.

Chapter 5: Technical Support and RMA

Provides instructions on how to obtain technical support or return a product in the event of a problem.

Introduction

1-1

Thank you for your purchase of the USB Over IP. SIIG’s goal is to provide reliable, high quality products and fast customer support.

The purpose of this comprehensive user’s manual is to:

• Introduce you to your USB Over IP features and

benefits

• Guide you through the steps for an easy, trouble-free installation in your system

• Provide technical support information in the event of a problem.

Before installing the board, please review this chapter for unpacking instructions and an overview of the key features. Then refer to later chapters for installation instructions.

1-1 Unpacking the USB Over IP

Before installing the adapter, verify that the following items are included in the packaging carton:

• USB Over IP adapter

• Power Adapter

• Driver CD

• This User's Manual

Please contact your dealer if any item is damaged or missing.

Chapter 1 Introduction

1-2

User's Manual

1-1.1 Static Electricity Precaution

One of the routine precautions you must be aware of when working with computer components is the problem of static electricity discharge.

Note: Leave the product in its anti-static bag until you are ready to install it.

Caution: Static electricity discharge may permanently damage your system. In order to avoid possible static electricity discharge during installation procedures, please follow the guidelines below:

• Discharge any static electricity build up in your body by touching a large grounded metal surface or the computer case (if plugged in), for a few seconds.

• During installation procedures, avoid any contact with internal parts. Handle cards only by their edges.

1-1.2 Record the Serial Number

In order for SIIG's Technical Support or RMA Department to give you prompt service, you will need the following product information. The serial number

label is located on the side of the box and on the adapter.

Please take a moment to record the serial and part number.

Serial Number:

Part Number: Date purchased:

Introduction

1-3

1-2 Introducing the USB Over IP

The USB Over IP allows network users to connect remote USB devices like, printers, scanners, digital cameras and USB Flash drives over the network. It is ideal for home office, small office or classroom use! User friendly client software, which maps USB devices connected to the USB Over IP onto the local host computer, is included

1-2.1 Features and Benefits

USB Connectivity

• Supports various types of USB devices

• Four high-speed USB ports

• Compatible with bulk, interrupt and isochronous USB devices

Network Connectivity

• Supports Ethernet networks

• RJ45 LAN connectors

• 10/100 auto sensing

• Supports Static or DHCP IP addressing

Client Software

• Supports various types of USB Traffic (Control, Bulk, Interrupt and Isochronous)

• Designed to comply with Microsoft WHQL Unclassified software category tests

• Support both Ethernet and Wi-Fi networks

• User-friendly application interface

• Device mapping feature for adding and removing USB devices

• Printer auto connect feature

1-4

User's Manual

1-2.2 System Requirements

• Windows® XP (32-/64-bit)/Server 2003 (32-/64bit)/Vista (32-bit)

• Ethernet network with an available RJ45 port

• CD-ROM drive

1-2.3 Layout

• Power LED: USB Over IP is powered on

• Ready LED: when the box is first powered on, the

USB Over IP goes through it's initialization/bootup sequence. The LED will blink for 10 seconds, then it will go off for 10-15 seconds, initialization is successful when the LED comes back on. If the Ready LED ever goes off, power-off then power-on the USB Over IP. It is recommended to unplug all devices from the USB Over IP during it's initialization/bootup sequence.

Power LEDReady LED

Ethernet Port Power Adapter Jack

USB Ports

USB IP Admin Software Utility

2-1

Chapter 2 Hardware Installation and Device Compatibility

2-1 Hardware Installation

General hardware installation instructions are provided below. Since the design of computer cases and motherboards vary, refer to your computer's reference manual for further information, if needed.

Static Electricity Discharge may permanently damage your system. Discharge any static electricity build up in your body by touching your computer case for a few seconds.

1. Connect one end of your Ethernet cable to the

Ethernet Port of the USB Over IP.

2. Connect the other end of the Ethernet cable to an available RJ45 port on your Ethernet switch or hub.

3. Plug the power adapter into the USB Over IP, then plug the power adapter into a reliable power source.

4. Wait for the USB Over IP to complete it's initialization/bootup sequence and the Ready LED to light up before proceeding to the next section.

2-2 Device Connection

The USB Over IP supports up to four USB devices. Connect your USB device(s) to any port on the USB Over IP. The green LED will light to show successful connection.

User's Manual

2-2

2-3 USB Device Support

USB Over IP Admin client software is based on open architecture, wherein the USB Over IP box virtualizes the connected USB devices onto the remote client. The Client, installed on the remote host, interacts with the USB Over IP box and enables remote access. In this approach, device drivers of the connected USB device are installed on the remote host only, as if the device is connected to it's USB ports.

2-3.1 USB Device Interoperability List

The following USB devices were tested in Windows XP SP2 32-bit operating system in default setup mode.

Device Type Make Model

Serial and Parallel

Prolific PL2303

FTDI USB to 4-port Serial

MCS7840 USB to 4-port Serial

MCS7820 USB to 2-port Serial

MCS7720 USB to 2-port Serial

Networking MCS7830 USB to 10/100 Adapter

Hubs

Belkin

Hub

D-Link Hub

i-Rocks Hub

Enter Hub

Phone

Skype USB Audio Device

YAP USB Audio Device

TV Tuner

Diamond

Multimedia

PVR660

Wireless Belkin USB to 802.11G

USB IP Admin Software Utility

2-3

2-3.1 Device Interoperability List Contd.

Device Type

Make Model

Webcam

Logitech Quickcam Messenger

Logitech Quickcam Easy

Logitech Quickcam Go

Logitech Quickcam Pro 3000

Logitech Quickcam Pro 4000

Logitech Quick Communicate STX

Microsoft LifeCam VX-1000

Microsoft LifeCam VX-3000

Creative Vista Plus Webcam

Quantum QHMPL 500lm-8lm

Frontech e-CAM

Microsoft LifeCam VX-6000

Logitech Quickcam for Notebooks Pro

Speakers

Sony Sony USB Speakers

Microsoft

Microsoft Life Chat LX3000 head

phones

Turtle Beach Audio Advantage Micro Sound Card

Multimedia SIIG

USB SoundWave 7.1

USB SoundWave 7.1 Pro

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2-4

2-3.1 Device Interoperability List Contd.

Device Type Make Model

Keyboard

Acer Acer Keyboard

Apple Mac Mac Extended Keyboard

Microsoft Comfort curve keyboard

Microsoft Intranet Pro Keyboard

Mouse

Apple Apple Optical mouse

Apple Apple mouse

Microsoft Microsoft Basic mouse

Logitech Logitech mouse

Sun Sun mouse

Dell Dell mouse

IBM IBM mouse

Joystick Microsoft Joystick

Mass Storage

Device

Iomega USB Zip 100

Toshiba Transmemory

Kingston DataTraveler DTI 1GB

Kingston

DataTraveler MiniFun DTMFP/2GB

SanDisk Cruzer Micro 1GB

SuperTalent Super Flash Drive 2GB

Western Digital HDD Enclosure

WD600 U017 - 60GB Go

ViPower Pocket Drive VP-2528

Transcend 2GB JF V30

ZipSys USB to IDE controller

DVD NEC DVD ROM

USB IP Admin Software Utility

2-5

2-3.1 Device Interoperability List Contd.

Device Type Make Model

Printers

Business InkJet 1200

DeskJet D2360

LaserJet 1020

(GDI printer)

DeskJet 3740

PhotoSmart 3200

LaserJet 2200d

Epson

EPL-6200L

Stylus C87 Plus

Stylus C58 Plus

LX-300 +II

Canon iP1700

Samsung ML 1210

WeP Bloom Laser 1600+

Multi-function

printers

OfficeJet 4315 All-in-One

DeskJet F380 All-in-One

LaserJet 3200

PhotoSmart C6188

All-in-One

PhotoSmart C3100

All-in-One

Canon MP160 MFP

Brother MFC-9700 Multi Function

Dell All-in-One Printer 946

Scanners HP

ScanJet 1300C

ScanJet 4470C

Driver Installation

3-1

Chapter 3 Driver Installation

3-1 Driver Installation

This section provides information on how to install the USB Over IP drivers.

3-1.1 Windows XP

1. Connect the USB Over IP to your network and boot up Windows.

2. At the Windows desktop insert the driver CD.

3. Autorun should start the installation, if not, click

Start, then Run. Type D:\Launch.exe then click OK. (Change D: to match your CD-ROM drive

letter)

4. At the USB Over IP screen click Install.

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5. At Choose Components, click Next.

6. At Choose Installation Location, click Install.

Driver Installation

3-3

7. At the Security Alert, click Yes. (skip this step for 32-bit XP)

8. At Completed, click Finish.

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3-4

9. At the Found New Hardware Wizard, select No, not this time, click Next. (skip this step if not

prompted)

10. Windows detects a new device, at the Found New Hardware Wizard, select Install the software automatically (Recommended), click Next.

Driver Installation

3-5

11. At the Security Alert, click Yes. (skip this step for 32-bit XP)

12. Click Finish.

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13. At Windows Security Alert, click Unblock. (skip this step for 32-bit XP)

14. Repeat steps 9-12 for each USB Over IP connected

to your network.

15. Restart XP to complete the installation.

3-1.2 Windows Server 2003

1. Connect the USB Over IP to your network and boot

up Windows.

2. At the Windows desktop insert the driver CD.

3. Autorun should start the installation, if not, click

Start, then Run. Type D:\Launch.exe then click OK. (Change D: to match your CD-ROM drive

letter)

Driver Installation

3-7

4. At the USB Over IP screen, click Install.

5. At Choose Components, click Next.

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3-8

6. At Choose Install Location, click Install.

7. At Security Alert, click Yes.

Driver Installation

3-9

8. Click Finish.

9. At the Found New Hardware Wizard, select No, not this time, then click Next.

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3-10

10. Select Install the software automatically (Recommended), click Next.

11. At Security Alert, click Yes.

Driver Installation

3-11

12. Click Finish.

13. Repeat steps 9-12 for each USB Over IP connected to your network.

3-1.3 Windows Vista™

1. Connect the USB Over IP to your network and boot up Windows.

2. At the Windows desktop insert the driver CD.

At the Auto Play window: click Open folder to view files.

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3-12

If Auto Play doesn't start: click Start, in the Start Search box, type D:\Launch.exe. (Change D: to

match your CD-ROM drive letter)

3. Right click Launch, click Run as administrator. Click Allow.

4. At the USB Over IP screen, click Install.

Driver Installation

3-13

5. At Choose Components, click Next.

6. At Choose Install Location, click Install.

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3-14

7. At Windows Security, click Install this driver software anyway two times.

8. Click Finish.

Driver Installation

3-15

10. Right click the USB Over IP Admin icon located on the desktop, click Properties.

9. At Windows FireWall Security Alert, click Unblock.

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3-16

11. Click Compatibility tab. Check Run this program as an administrator, click OK. (This step may take

up to 30 seconds to complete)

12. Click Start, All Programs, USB Over IP.

Driver Installation

3-17

13. Right click the USB Over IP Admin icon, click Properties.

14. Click Compatibility tab, check Run this program as an administrator, click OK.

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3-2 To Verify Installation

3-2.1 Windows XP/Server 2003

1. Right click My Computer, click Manage, click Device Manager.

2. Double click USBoIP Device Servers.

3. Virtual USB Bus should be displayed for each USB Over IP connected to the network.

3-2.2 Windows Vista

1. Right click Computer, click Manage, click Continue.

2. Click Device Manager, double click USBoIP Device Servers.

3. Virtual USB Bus should be displayed for each USB Over IP connected to the network.

Driver Installation

3-19

3-3 Set IP Address

The factory default IP address given to the USB Over IP is 192.168.3.22. This address may not match your network's subnet address, in this case, your USB devices will not be detected by the USB Over IP Admin. This section guides you through setting the IP address to match the subnet mask of your network.

1. At the SIIG USB Over IP screen, click Configure.

Note: You must have Administrator rights to run this utility in Windows Vista.

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3-20

2. Click Unblock. (Skip this step if not prompted)

3. At List of Servers, double click the MAC address of the USB Over IP you want to change.

Driver Installation

3-21

4. At IP Configuration screen, either type in the IP address, subnet mask, and gateway or select DHCP, then click Change.

5. Click Exit to save and exit.

Configuration Utility

4-1

Chapter 4 USB Over IP Admin

4-1 Introducing the USB Over IP Admin

The USB Over IP Admin is a user friendly PC software which supports High speed USB cameras, USB audio, USB Printers, Multi-function printers, scanners, storage devices, PDAs, digital cameras, serial adapters, mice, keyboards and much much more.

• Supports various types of USB Devices (class,

multifunction and vendor specific)

• Supports all types of USB traffic (control, bulk,

interrupt and isochronous)

• Designed to comply with Microsoft WHQL

Unclassified software category tests

• Server Manager with search and display servers

on network

• Supports both Ethernet and Wi-Fi networks

• Supports USB device safe removal

• User friendly application interface

• Device mapping feature for adding and removing

USB devices

• Printer auto connect feature

User's Manual

4-2

4-2 Windows Vista FireWall

Windows Vista operating system firewall blocks the USB Over IP Admin Quick Start Icon from starting up automatically at boot up. Follow the steps below to enable it.

1. After Windows Vista has fully started, click on the Blocked startup programs icon located in the taskbar by the system clock.

2. Place the mouse cursor over Run blocked program, then click USB Over IP Admin Application. Click

Allow.

Note: Follow these steps each time Windows Vista

is booted up or restarted.

Configuration Utility

4-3

4-3 Using the USB Over IP Admin

The USB over IP Admin is used to connect to your USB devices and configure your USB Over IP server.

4-3.1 Quick Start Icon

The USB Over IP Admin Quick Start Icon installs automatically during driver installation and is located on the right side of the taskbar by the system clock. Double click the icon to open the USB Over IP Admin.

4-3.2 USB Devices

The USB Devices window is divided into two sections, Device Mapping and Device Details. Device Mapping shows all detected USB devices, Device Details shows information about the USB device.

User's Manual

4-4

4-3.2.1 USB Function Buttons

• Refresh: refreshes USB device list

• Connect: connects to a free USB device

• Disconnect: disconnects from a connected USB

device

• Printer Auto Connect: automatically connects and disconnect to your printer when a print job is sent

4-3.3 Servers Screen

The Server screen is divided into three sections, Server Manager, Server Details and Connected Clients (IP:USBPort).

• Server Manager: displays all USB Over IP servers

connected to the network

• Server Details: displays basic USB Over IP server

information

• Connected Clients: displays the client IP address

and device's USB port of each client connected to the server

Configuration Utility

4-5

4-3.3.1 Server Function Buttons

• Refresh: searches for servers

• Unlock: unlocks password enabled servers

• Upgrade: upgrades server firmware

• Setup: enters Server Configuration. This button is

disabled whenever a server is password enabled

• Restore: restores the box to its factory default IP

settings of 192.168.3.22

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4-6

4-4 How To's

4-4.1 Device Mapping

4-4.1.1 How to Connect

1. In the Device Mapping window, select a device who's status is Free, then click the Connect button.

2. The Status will change to Connected.

3. Depending on the device, Windows will either automatically install a driver for it or prompt you for a driver. Read the device's user's manual for driver installation instructions, if needed.

Configuration Utility

4-7

4-4.1.2 How to Disconnect

1. In the Device Mapping window, select a device who's status is Connected, then click the Disconnect button.

2. The Status will change to Unloading then to Free.

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4-8

4-4.1.3 Printer Auto Connect

The Printer Auto Connect feature automatically connects and disconnects your printer from your computer everytime you send a print job to the printer. Make sure the printer driver has been installed and the printer is configured to print from your computer before enabling this feature. Make sure you are disconnected from the printer before continuing, see section 4-4.1.2 on page 4-7 on how to disconnect.

1. Click the Printer auto connect button.

2. Select the check box next to the printer's name.

3. Click Save.

Note: Only printers that have been setup and configured properly to print from your computer will show up on the printer list. Check in Windows Printers icon in Control Panel for proper installation. Consult your printer's users manual for more information, if needed.

Configuration Utility

4-9

4-4.2 Server Manager

4-4.2.1 Setup (Server Configuration)

Use the Setup button to change server name, modify IP settings and enable or disable password. If the server is password protected the setup button will be disabled. To enable the Setup button, go to section 4-4.2.2 Unlock Server and Reset Password.

1. In Server Manager, click the server that you want to configure.

2. Click the Setup button.

3. Select Basic Settings tab, modify the server name.

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4. Select IP Settings tab. Check Modify, then either select Static and type in your IP address and gateway or, to have your server configured automatically, select DHCP.

5. Select Password tab. Check Modify, then enable, disable or change your password.

6. Click Save to save your changes and exit.

Configuration Utility

4-11

4-4.2.2 Unlock Server and Reset the Password

Whenever the USB Over IP is password protected, it's Status will be Locked. Follow the steps in the order that they appear to unlock the server.

1. Select the locked server and click the Unlock button.

2. Type in your current password, and click OK.

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3. Your password will be confirmed or denied, click OK. If failed, try again. If you continue to have problems, check with your system administrator for the correct password.

4. Click Refresh button, the server status should be Unlocked. Click the Setup button.

Configuration Utility

4-13

5. Select the Password tab.

6. Check Modify, uncheck Enable Password, then click Save.

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4-4.2.3 Refresh (Refresh Servers)

1. Click the Refresh button.

2. The Searching for Servers box will pop up.

Configuration Utility

4-15

3. The Server Manager list will be refreshed.

4-4.2.4 Restore (Restore Factory Default Settings) The factory default settings are: SIIG (Server Name),

192.168.3.22 (IP) and 192.168.3.1 (Gateway).

1. Click the Restore button.

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2. Click OK.

3. Click OK.

4. Click Refresh to display the server list.

Configuration Utility

4-17

4-4.2.5 Upgrade (Upgrade Firmware)

1. Select a server, click the Upgrade button.

2. In Select File box, browse to or type in the location of the file, then click Transfer. Do not unplug the power adapter from the USB Over IP during the update process.

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4-4.2.6 Configure IP Address: Server Not On the Same Subnet

1. At the Server Manger screen, select the server that is not on the same subnet.

2. At Configure IP Address, click Yes.

Configuration Utility

4-19

3. Click Unblock. (Skip this step if not prompted)

4. Either type in an IP address and Gateway or select DHCP, then click Change.

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5. At the Server Manager screen, click Refresh. Yes should be displayed in the Same Subnet? column of the server.

5-1

Technical Support & Product Return

5-1 Overview

This chapter will give you instructions on how to obtain product information, contact technical support and return defective product. This user's manual is written with easy-to-understand instructions on how to configure and install this product in your system. We encourage you to consult this manual as your first step for technical assistance.

There are several steps you can take should you find problems with this product. It is most helpful if you consult the following resources:

1. Installation instructions from this user's manual

2. Technical Support

3. Warranty & RMA Information

Chapter 5 Technical Support & RMA

5-2

User's Manual

5-2 Technical Support and Warranty

QUESTIONS? SIIG’s Online Support has answers! Simply visit

our web site at www.siig.com and click Support. Our online support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You can also submit questions online and a technical support analysts will promptly respond.

SIIG offers a 5-year manufacturer warranty with this product. Please see our web site for more warranty details. If you encounter any problems with this product, please follow the procedures below.

A) If it is within the store's return policy period, please return the product to the store where you purchased from.

B) If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or replaced.

Step 1: Submit your RMA request. Go to www.siig.com, click Support, then RMA to submit a

request to SIIG RMA. If the product is determined to be defective, an RMA number will be issued.

Step 2: After obtaining an RMA number, ship the product.

• Properly pack the product for shipping. All software, cable(s)

and any other accessories that came with the original package must be included.

• Clearly write your RMA number on the top of the returned

package. SIIG will refuse to accept any shipping package, and will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.

• You are responsible for the cost of shipping. Ship the product

to the following address:

SIIG, Inc. 6078 Stewart Avenue Fremont, CA 94538-3152, USA RMA #:

• SIIG will ship the repaired or replaced product via Ground

in the U.S. and International Economy outside of the U.S. at no cost to the customer.