13
spikes on standard telephone equipment lines, or Base
10/100T Ethernet lines that are properly installed and
connected (a “Power Disturbance”) and (y) is directly
plugged into and properly connected to a SIIG Product in
its original condition which is properly operated when a
Power Disturbance passes through the SIIG Product and
(z.1) exhausts the protection capacity of the SIIG Product
or (z.2) damages the SIIG Product. This provision sets out
the only liability of any character of SIIG for direct,
indirect, special, consequential, and/or incidental
damages only to Connected Equipment, and all such
Liability is limited to the Agreed Damage Amount.
Making a Connected Equipment Guarantee Claim
To make a Warranty claim for damage to Connected
Equipment under the Connected Equipment Guarantee,
you must do the following:
1. Complete and return the SIIG Warranty card or
provide reasonable proof of purchase, for example, a
sales receipt that establishes you as the original enduser consumer purchaser of the Product.
2. Go to www.siig.com, click Support, then RMA to
submit a request to SIIG RMA within ten (10) days of
the event for which you want to make a claim.
3. When you contact SIIG, identify the Product, the
Purchase Date, and the item(s) of Connected Equipment.
Have information on all applicable insurance or other
resources of recovery/payment that are available to
the Initial Customer and the name of the power utility
supplier for the location of the Connected Equipment
and Request a Claim Number.
4. Pack and ship the Product to SIIG and, if requested,
the item(s) of Connected Equipment, a repair cost
estimate for the damage to the Connected Equipment,