8 General safety notes
Please read the general safety notes carefully.
You can find them in the download section of www.signotec.com.
9 Maintenance and cleaning
Clean your pad regularly. Dust and dirt particles may stick to the glass and pen and considerably
wear down the glass surface. The normal wear and tear of the glass or the pen is not covered
by the warranty. The regular cleaning of the surface of the device and pen will prolong the
product life.
To clean the device, use very mild and diluted cleaning products only. Otherwise, the device
may be damaged. Use a dry or damp soft cloth to clean the pen. Never use diluents, benzene,
alcohol or other solvents to clean the glass surface or the pen. Use an anti-static cloth or a
damp or dry soft cloth to clean the glass surface instead. Only apply gentle pressure on the
glass of the device, and make sure that no moisture forms on the surface.
Damage caused by using the wrong cleaning agent and/or occurring during the cleaning process
is not covered by the warranty.
10 Support – Contact
The products and solutions from signotec are designed to make our customers satisfied users.
If you should encounter an unexpected problem, you can turn to our support pages for the
necessary help and support.
If you need technical assistance, we are pleased to offer telephone support or check the p roblem
through our remote maintenance tool. This service is provided free of charge for customers with
a valid software maintenance contract.
Please describe the error situation in as much detail as possible, including the description of the
work process, the date of the first occurrence of the error, and any changes made to the affected
workstation/server. To correct an error, it must be reproducible. Please describe how the error
can be reproduced in detail.
In the case of a defective signature pad, use the appropriate pad repair form, which you can
find on our website.
Do you have any further problems with your products, please send your support requests to:
support@signotec.de
Also, please take a look at our FAQ section and benefit from many useful tips and tricks.