Sierra Wireless VOQA10 User Manual

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user guide

Explore your Voq

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Contents

7 Getting Started

8 What’s in the box? 8 Getting up and running

13 Knowing Your Phone

14 The VoqTM professional phone 15 Flip-open QWERTY thumbpad 16 Home screen 16 myVoqTM screen 16 Keypad 17 Joystick 17 Keys and buttons 19 Programs 20 Status icons

21 The Basics

22 Turning your phone on and off 22 Locking and unlocking the keypad 22 Setting the time and date 23 Using the Quick List 23 Entering text and numbers 24 Navigating menus using numbers 25 Navigating with the joystick

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25 About myVoq 28 Using Secure Digital (SD) cards

29 Making and Answering Calls

30 Making calls 32 Voice dialing 35 Answering calls 37 Reviewing calls

39 Managing Your Personal Information

40 Managing your contacts 44 Using the calendar 45 Using tasks 46 Writing notes

49 E-mail and Messaging

50 Choosing your e-mail program 53 VoqMailTM Software 59 Creating Messages 63 Working with message folders 64 Viewing and responding to messages 68 Multimedia Messaging Service (MMS) 68 Instant messaging

Voq User Guide

73 Synchronizing Your Phone

74 Synchronizing your Voq phone 75 Getting started 77 Synchronizing remotely

81 Configuring Your Phone

82 Phone 84 Sounds 85 Profiles 86 Home screen 86 About 87 Accessibility 87 Beam 87 Certificates 88 Data connections 92 Date and time 92 Owner information 92 Power management 93 Regional settings 93 Voq software updates

95 Securing Your Phone

96 Keypad lock 96 Phone lock

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97 SIM lock 97 PIN2

99 Browsing the Internet

100 Browsing the Internet 102 Customizing Internet Explorer

103 Playing Music, Games, and More

104 Playing audio and video files 106 Java MIDlet Manager 107 VoqTag indexes 108 Playing Solitaire 108 Playing Mount Voq 109 Using the calculator 110 Recording voice notes and memos 111 Using your phone as a modem 112 Adding programs 112 Removing programs 113 Remove Programs

115 VoqTM Accessories

116 Accessories 119 Accessory Kits 120 TTY Devices 121 Using the desktop cradle

123 Keystrokes

124 QWERTY thumbpad key strokes

127 Regulatory, Safety, and Warranty Information

132

Contents

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Voq User Guide

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Getting Started

What’s in the box?

Getting up and running

Voq User Guide

What’s in the box?

Your box contains the following:

• Voq

• Battery

• AC adapter/charger

• Mono headset

• Synchronization cable

• Companion CD

• Documentation:

If any items are missing, please contact your Voq dealer.

handset

· Voq

Pocket Reference

· Voq

User Guide (this guide)

· Accessories fold-out

Getting up and running

Before you begin using your new Voq phone, prepare and test it by completing the following steps:

1 Insert your SIM card. 2 Install the battery. 3 Charge the battery (12 hour initial charge). 4 Make a call. 5 Send an SMS. 6 Set up synchronization. 7 Check out the “Top ten things to do next”.

1 Insert your SIM card

Your service provider will provide you with a SIM (Subscriber Information Module) card that contains all your account information. Your phone cannot function without this card. To install it:

1 Remove the SIM card from its packaging. 2 Lay the phone face down with the battery

removed.

3 Position the SIM card with the gold contacts

down and line it up with the SIM card outline on the phone. The cut corner of the card should point towards the center of the phone.

4 Insert the SIM card under the two metal guides.

5 Gently push the SIM card until it slides snugly

into place.

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Getting Started

2 Install the battery

You cannot operate the phone without the battery even if the phone is attached to the AC adapter.

1 Insert the battery, bottom end first, into the

opening on the back of the phone.

2 Lower the battery to the phone. Press the top of

the battery until it clicks into place.

To remove the battery:

1 Slide and hold the locking latch open. 2 With the latch open, pull the top of the battery

away from the phone and lift out the battery.

Note: Always turn off the phone using the Power

button before you remove the battery. Otherwise you may lose e-mails and other data.

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3 Charge the battery

Note: The initial charge must last a minimum of 12

hours. You can use your phone while the battery is charging. If the battery is totally discharged when you plug in the AC adapter, it takes several minutes for the phone to start up. This is normal and ensures that the phone has sufficient power for reliable operation.

1 Plug the lead from the AC adapter into the bottom

of the phone.

2 Insert the AC adapter plug into a power outlet. If

required, use the plug adapter for your country.

If you ordered the optional Premium Accessory Kit, you can also use the cradle to charge the battery. See

“Using the desktop cradle” on page 121.

3a During or after charging, set the correct date

and time. This is crucial to the proper functioning of many applications. On the Home screen, press

Settings > More > Date and Time

change AM/PM.

. Press any key to

Start >

Voq User Guide

4 Make a call

Try your new phone by making a phone call or by calling your voicemail box, if you have one.

1) Turn on the phone.

2) Dial the number.

3) Press the green

button.

To call your wireless voicemail, press and hold the key for two seconds. You do not need to press the

button.

For information about other call options, see “Making

and Answering Calls” on page 29.

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4) To end, press the red

button.

5 Send an SMS

1 Flip open the QWERTY thumbpad. When you do,

the phone displays the myVoq screen.

2 Start typing your message. 3 When you finish typing, press the

key, located just below the display screen under

Send SMS.

4 In the Insert Contact screen, either:

· type a phone number, the press

· type or choose a name from your contact list,

then press

5 Edit your message if necessary, the press

Select.

Send SMS soft

Add.

Send.

Getting Started

6 Set up synchronization

You can synchronize your E-mail, Contacts, Calendar, and Tasks so that the information on your phone and your desktop PC is the same and up to date. To do this

you must install Microsoft Desktop Tools onto your desktop PC.

To install the software, insert the Voq companion CD into the CD-ROM drive of your PC. On the Getting Started window, click instructions.

For more information, see “Synchronizing your Voq

phone” on page 74.

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ActiveSync® and VoqTM

Start Here and follow the

7 Top ten things to do next!

The Voq phone is an exciting new device that combines a phone, a PDA, and an e-mail/SMS text messenger in a single package. Try out these other key Voq features:

• Set up your e-mail. Choosing your e-mail

program, page 50.

• Add contacts and make a call from your contacts

list. See “Managing your contacts” on page 40.

• Browse the Web. See “Browsing the Internet” on

page 100.

• Wirelessly sync your calendar to Microsoft

Exchange 2003. See “Synchronize your calendar

wirelessly” on page 78.

• Play a song. See “Playing Music, Games, and

More” on page 103.

• Configure voice dialing. See “Voice dialing” on

page 32.

• Send a multimedia (MMS) message. See

“Multimedia Messaging Service (MMS)” on page 68.

• Use the speakerphone. See “Turn the

speakerphone On and Off” on page 35.

• Learn about myVoq. See “About myVoq” on

page 25.

• Change your ring tones. See “Change the sound

for an event” on page 84.

Voq User Guide

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Knowing Your Phone

The VoqTM professional phone

Flip-open QWERTY thumbpad

Home screen

myVoqTM screen

Joystick

Keys and buttons

Programs

Status icons

Voq User Guide

The VoqTM professional phone

Congratulations! Your new Voq phone will change the way you communicate. This innovative phone puts the

Infrared port

Headset connector

Volume control

Joystick

Soft key

Talk button–green

Home button

Microphone

OS: Windows MobileTM 2003 software for Smartphone

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USB connector

best of wireless technology in the palm of your hand— make calls, send e-mail and SMS messages, browse the Internet, and manage your calendar. For a person on the go, it’s everything you need and more.

Handset speaker

On/Off button

Record button

Color display

Soft key

SD card slot

End button–red

Back button

myVoq button

Keypad

AC adapter connector

Knowing Your Phone

Flip-open QWERTY thumbpad

The Voq phone has a remarkable flip-open QWERTY thumbpad that lets you create text messages and e-mails using a full-featured keyboard. To use the thumbpad, just flip it open and start typing. It’s that simple. When in the Home screen or on a call, opening the thumbpad launches the myVoq screen.

Number keys See Note.

Letter keys

Shift key

Function key

Most keys have a second character printed just above the main character. To type this character, press a function key and then a character key. For example, to type an equal sign (=), press “function+h”. When you are in a text field, such as in a contact record, you can display a full table of symbols, by pressing the function key twice.

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Space keys

Press the Shift key twice to invoke shift lock. The next key you press will be in uppercase.

You can cut, copy and paste just like on a PC keyboard. To select text, press and hold the Shift key, then move the joystick left or right. To cut, copy, or paste, press the function key, then

For a complete list of keystrokes that you use to display special characters, see “QWERTY thumbpad key

strokes” on page 124.

x (cut), c (copy), or v (paste).

Number keys

Backspace key

Return key

Shift key

Function key

Voq User Guide

Home screen

The Home screen is what you see when you first turn on your phone. You can change the background images and colors of your Home screen to suit you. You can even download your own images. For more information on customizing your display, see “Home

screen” on page 86.

The Home screen is the starting point for many tasks. Scroll to any area on the Home screen and press the joystick to start the application.

Recently used programs

Next Appointment

Ring profile

Start–Press Start to display a list of all the programs

on your phone. To start a program, scroll to it and press the joystick. Select

Contacts–Press Contacts to display your list of

contacts. To call a contact, scroll to a name and press

More to display more programs.

Status icons

Time and date

Messages

Current soft key commands

myVoqTM screen

The myVoq screen is what you see when you press

or flip open the thumbpad from the Home

screen or during a call.

The myVoq program powers the thumbpad and activates the phone’s advanced search, store, and send capabilities. Use myVoq to:

• Easily send an SMS or e-mail

• Quickly find information stored on your phone

• Store your notes, new contacts, and lists

For more information, see “About myVoq” on page 25.

Keypad

The keypad is a standard 12-key alphanumeric pad that you can use to dial a number, type messages with one hand, or navigate a menu by pressing a number.

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Knowing Your Phone

Joystick

In the center of the phone is the joystick. You use it to move around the screens and select the items you want. The joystick moves in five directions: left, right, up, down, and in.

End button

• Ends voice or data calls.

• Ends the active call when you are on a

conference call, or when you have another call on hold.

• Locks the keypad when you press and hold the

button.

Home button

• Displays the Home screen leaving other

When you press the joystick in, it works like the Enter key on a keyboard, or like a left mouse click. It confirms your selection and starts an action.

Keys and buttons

Talk button

• Dials a phone number you enter or select.

• Redials your last number when you press it twice

quickly with no number entered.

• Places a call on hold and answers a second call if

you have Call Waiting.

• Switches between an active call and a call that is

on hold.

• Activates or deactivates the Speakerphone when

you press and hold it during a call.

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applications open.

myVoq button

• Launches myVoq with the thumbpad closed.

• Activates the phone’s advanced search, store,

and send capabilities.

• Clears any text and returns you to the myVoq

screen when you press and hold the button.

Back button

• Returns to the previous screen.

• Deletes characters like a backspace key when

you are typing a message or entering data.

• Clears all when you press and hold it, when you

are typing a message or entering data.

Voq User Guide

Soft keys

The phone has two keys located directly below the display. Each key performs the command displayed above the key. The command changes depending on the screen.

Command

Soft key

On many screens, the right soft key is called The Menu soft key lists options that are relevant to what your are doing. It is a good idea to press check out the many options available to you.

Command

Soft key

Menu.

Menu to

Power button

• Turns the phone on and off when you press and

hold.

• When the phone is on, displays Quick List when

you press it once. For a list of Quick List commands, see “Using the Quick List” on

page 23.

Volume buttons

The volume buttons are located on the left side of the phone. They raise or lower the volume of the phone speaker or the headset for voice calls.

To change the ringer volume, press

> Profiles

are using.

, then change the settings for the profile you

Start > Settings

Record/Voice Dial button

• Turns voice dialing on when when you press and

hold. See “Voice dialing” on page 32.

• Turns the voice memo recording function on

when you press once. See “Recording voice

notes and memos” on page 110.

* Key

• Changes between upper and lowercase when

you are using the keypad in text input mode.

• Switches between text and numeric input modes

when you are in a text field and you press and hold it on the keypad.

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Knowing Your Phone

Programs

MSN Messenger

Send instant messages to your friends and col-

Your phone comes with a number of installed applications as shown below. To access these applications, press

Inbox/SMS

Start.

Read, write, and send e-mail and SMS messages.

VoqMail

Set customized alerts for incoming mail. Configure rapid, low-bandwidth, battery-saving mail delivery.

Contacts

Quickly find who you are looking for.

Calendar

Keep track of your appointments and events, and set up reminders.

Internet Explorer

Browse the Internet or visit a favorite site.

leagues.

Pocket MSN

Settings

Change the way the phone looks and behaves to suit you.

ActiveSync

Keep the information on your phone and your PC up to date.

Speed Dial

View and set up numeric shortcuts for important contacts.

Tasks

Keep a list of things you need to do and set up reminders.

Voice Notes

Record short voice messages and memos, and

Call History

Look up who called or sent a message. Display call statistics.

myVoq

play them back.

Windows Media

Play music/video clips. Listen to Internet radio.

Activate the thumbpad and the phone’s powerful search, store, and save capabilities.

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Voq User Guide

myVoq Calculator

A calculator that keeps a running tab of what you type. Use it to quickly divide up the restaurant bill, including tip and taxes.

Infrared

Beam information to/from other phones, PDAs, and laptops using infrared (Accessories folder).

Modem Link

Turn your phone into a modem that lets other devices send information (Accessories folder).

Mount Voq

Climb Mount Voq with this challenging thumbpad typing game (Games folder).

Solitaire

Pass the time playing this well-known card game (Games folder).

Jawbreaker

Pass the time playing this challenging new game (Games folder).

Status icons

The phone displays a row of small icons across the top of the Home screen that provide information about the status of the phone, incoming calls, and messages.

New e-mail or SMS Call forwarding

New voicemail Call on hold

Ringer off Missed call

Line 1 Battery charging

Line 2, switch to Line 2, to listen to call

Voice call in progress Battery level

Data call in progress Low battery

Signal strength No battery

No signal Sync error

An e-mail attachment–downloaded

Flight mode -radio off Roaming

GPRS available GPRS in use

New instant message

An e-mail attachment – not downloaded

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The Basics

Locking and unlocking the keypad

Navigating menus using numbers

Using Secure Digital (SD) cards

Turning your phone on and off

Setting the time and date

Using the Quick List

Entering text and numbers

Navigating with the joystick

About myVoq

Browsing for files

Voq User Guide

Turning your phone on and off

To turn your phone On or Off, press and hold the Power button. If you are in another application and you want to turn off your phone, return to the Home screen first

by pressing before you press the Power button.

If you remove the battery without turning Off the phone, you will not lose personal data such as contacts, calendar, tasks, and saved notes. You will lose any unsaved data in forms or notes as well as the state of suspended games.

Locking and unlocking the keypad

Locking the keypad prevents accidental keypresses. If the keypad is locked you can still answer a call or make an emergency call.

• To lock the keypad, on the Home screen, press

and hold . When the keypad is locked, the left soft key on the Home screen displays

• To unlock the keypad, press

the

# key.

You can also set up a password for your phone. For more information, see “Phone lock” on page 96.

Unlock.

Unlock, then press

Setting the time and date

Note: Your phone needs the correct date and time to

ensure that your calendar and inbox work properly. For example, alarms will not occur at the expected times, and messages may not load correctly into your mailbox. Some service provider networks automatically set the date and time. If not, you must set them manually.

The clock has a separate battery that continues to work even when you remove the main battery. Whenever possible, leave the main battery installed to preserve the backup battery.

To set the date and time.

1 Press

2 Press

To change from AM to PM or vice versa, highlight or key on the keypad. To toggle back to the original setting, press the key again.

Start > Settings > More > Date and

Time

· Set your time zone.

· Set the date and time.

· Set the alarm clock if you wish.

Done when you have finished.

PM in the Time or the Alarm field, then press any

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Setting number, time, and currency formats

Number, time, and currency formats can vary depending on where you live.

To change how numbers and dates appear on the screen:

1 Press

2 Scroll to the

Start > Settings > More > Regional

Settings

Locale field and choose your

language location, for example,

Kingdom)

. This automatically changes the time

English (United

and date format and other number settings for your area. If you wish, you can scroll to the individual fields such as

Date Style or Time Format field and

choose a different format.

3 Press

Done.

Using the Quick List

Power off

Flight mode (off)

Key lock

Device lock

Profile

• Normal

• Silent

• Meeting

• Outdoor

• Automatic

• Headset

• Car

• Speaker-

phone

The Basics

Turn off the phone safely.

Turn the radio On or Off (e.g. to play a game on an airplane). You cannot make calls or send messages but you can use other features.

Lock the keypad.

Turn on password protection.

Choose a profile, which is a set of ring tone and volume settings.

To change the settings for a profile, from the Home screen,

Start > Settings >

press

Profiles > Menu

For more information on profiles, see “Profiles” on page 85.

Select profile >

> Edit.

Use the Quick List to perform common actions quickly. To display the Quick List:

1 When the phone is on, momentarily press the

Power button.

2 Scroll to a command and press the joystick. The

list items are:

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Entering text and numbers

The simplest way to enter text and numbers is using the flip-open thumbpad. For a list of keystrokes to display special characters, see “QWERTY thumbpad

key strokes” on page 124.

Voq User Guide

Keypad input modes

If you need to enter text or numbers using the keypad, or the top row of numbers on the thumbpad, there are several modes to choose from. To change the input mode, press the Press and hold the modes apply only to text fields.

Input Mode Icon Press Get

Multipress. To type the

first letter on a key, press it once. To type the second letter on a key, press it twice.

Multipress. All caps. ABC 2

Multipress. All lower-

case.

Numeric. Type num-

bers rather than letters.

Predictive text. See

below.

* key when you are in a text field.

* key to display a menu. These

ABC Changes to abc after key press.

abc 2

123 222 222

eZi

222

Predictive text

When you type using the keypad, your phone can predict and display words before all letters are pressed. There are two display options: inline and multiple candidate. As shown below, multiple candidate displays a row of possible words at the bottom of the display screen.

To choose a word in multiple candidate mode, select the word with the joystick, then press the joystick.

To change the input mode and other display options:

1 Press

Start > More > eZiTap > Options.

2 Scroll to the option you wish to change. 3 Press

OK when you have finished.

Navigating menus using numbers

Many menus provide numeric shortcuts to save scrolling and keystrokes. When you see a number beside an item in a list, press the corresponding

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number on the keypad or the thumbpad to select the item.

To open your Calendar, press 3 on the keypad or the thumbpad.

Navigating with the joystick

The Basics

Joystick

left or right

The joystick can help you navigate and select information quickly. For example, if you are changing the ring tone for your phone (

Sounds

), you can use the joystick to select a tone

without displaying a list.

In the

Ring tone for line 1 field, pressing the joystick

in displays the complete list of sounds. However, if you move the joystick left or right, you toggle through the items in the list rather than displaying it.

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Start > Settings >

About myVoq

The myVoq program is the best way to search, store, and send information from your phone. This program:

• Uses an innovative "enter-then-act" approach.

You enter information first, then decide what to do with it. For example, type a name, then save it to your Contacts list or dial the person’s number.

As you move the joystick left or right, you change the information in the field.

Voq User Guide

• Provides a "predictive search engine," which

The default myVoq home screen looks like this. means that if you enter the letters "sco" on the thumbpad, the phone immediately returns a list of possible applications and entries where the

Text input area.

letters appear.

• Reduces the frustration of text entry dramatically.

In addition to powering a full keyboard, the

Starting myVoq

myVoq starts when you flip open the thumbpad or press the myVoq button just below the joystick.

The myVoq screen displays a list of the default

categories shipped with the phone. These are:

•

History–a record of each of the actions you

have previously taken. This allows for the easy "recall" of a commonly executed task.

•

Contacts–your address book, synchronized

with your PC. You can search for the first name, last name, and company name fields.

•

Notes–a note pad program that allows you to

store notes easily and retrieve them later. You can search for the title of a note.

•

Calculator–a dynamic calculator. Preserves

a history of your calculations on a simulated "paper tape".

•

Favorites–a list of your favorite Internet

sites. You can search for the title of a favorite.

•

File browser–a browser to find files on your

phone.

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The Basics

Searching

The myVoq program provides powerful search capabilities that check multiple applications and categories at the same time.

Note: When the thumbpad is closed, myVoq uses 0-9

to find alphabetic names. When the thumbpad is open, myVoq uses the actual keyboard letters.

To search, start typing. As you type, the program

compares the letters, numbers, or characters you type with data in many of the applications listed on the phone, not just the Contacts list.

For example, myVoq automatically checks your notes or stock lists if you have any. To narrow the search you can type two letters separated by a space. myVoq will find entries that have at least two words that start with the letters.

Matches appear below the text area in two columns. The left column displays the application, the right column the matched field.

A selected entry on the left indicates there is more than one match for the application.

A selected entry on the right indicates a single match for the application.

To view all matches for a category, highlight the category in the left-hand column, then press the joystick or press

To view an item, highlight it in the right-hand column, then press the joystick, or press

To clear the myVoq text input area, press and hold the myVoq button.

View.

Search contact fields

You can search any field in a contact record. For example, you could search using a person’s title and a company name.

Storing and sending

The myVoq program allows you to type text and save it as a Note, or even as a Contact record.

Draft D (Jan. 20, 2004) 27

Voq User Guide

You can also decide to send the note as an SMS or an e-mail message by pressing

as E-mail

or Send as SMS.

Menu and selecting Send

Browsing for files

You can browse for files stored on the Voq phone by typing the a portion of the folder or a file name. When you see the filename, highlight it with the joystick, then press the left soft key to open the file. You can also use the File browser to navigate to a folder.

Note: Files will open only if there is a suitable

application launcher or reader available.

To start the file browser:

1 Open the thumbpad or press . 2 Select File browser. 3 Use the joystick to navigate from folder to folder.

Using Secure Digital (SD) cards

An SD storage card is a stamp-sized flash memory card that comes in a variety of storage capacities. The Voq phone can access information such as music or contacts or e-mail attachments stored on an SD card.

Note: The Voq phone ships with a dummy SD card to

protect the phone from dust and debris. You must

remove this card before inserting your own SD card.

To insert an SD card:

1 Position the card with the contacts facing down

and the cut corner of the card facing the phone.

2 Push the card into the slot until the card clicks

into place.

To remove an SD card,

1 Push the card into the phone, then quickly

release the card. It should pop out.

2 Remove the card from the slot.

For information on copying information to an SD card,

refer to the documentation for the application you are

using. If you are using ActiveSync, refer to the

ActiveSync online help (3.7.1 or later).

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Making and Answering Calls

Making calls Voice dialing

Answering calls

Reviewing calls

Voq User Guide

Making calls

There are many ways to make a call. The simplest is to

dial the number and press . To end a call, press .

What you see when you dial

When you dial a number using the keypad, the phone matches what you type with the information stored in your Contacts list. For example, if you type 3, you might see a list of contacts that start with the letter This is because the number 3 also corresponds to the letter E. The fields included in the basic contact search are first name and last name.

On the keypad, the number 3 also corresponds to the letters “

DEF”, so the screen phone

lists possible matches for these letters! If you are not contacting anyone shown, simply continue typing.

Note: to activate the phone’s advanced search

capabilities, press before you type.

Make a call from the Contacts list

There are several ways to make a call from the Contacts list:

• Using the thumbpad

• Using the keypad

• Using the joystick

Find a contact/make a call using the

thumbpad

The easiest way to find a contact, particularly in a long

list, is to use the thumbpad.

1 Open the thumbpad. 2 Type the contact’s first name, last name, or

company name as listed in the contact record. As you type, myVoq displays all possible matches for the letter or number combinations. The more you type, the more the search narrows.

3 If you see the contact name displayed, select the

name using the joystick, then press . The phone dials the default number for the contact. For example, a “w” beside a name means the work number is the default number.

Find a contact/make a call using the keypad

1 Press Contacts. 2 On the Contacts screen, use the keypad to type a

name, for example,

3 When you see the name you want, highlight it,

then Press to dial the default number for this contact.

3, 666, 66 for Don.

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Making and Answering Calls

Find a contact/make a call using the joystick

1 Press Contacts. 2 Use the joystick to scroll to the person you want

to call.

3 Press . The phone dials the default number for

the contact.

Assign a different default phone number to a contact

To change the default number for a contact:

1 Press 2 Scroll to the contact. 3 Press the joystick left or right until you see the

4 Press to call the new default number.

Contacts to display the Contacts list.

abbreviation that corresponds to the number you want to call. For example, number,

h means home number.

If the abbreviation does not change, it means the contact record contains only one number.

w means work

Make a call using a recently dialed numbers

1 On the Home screen, press . The phone

displays a list of recently dialed numbers.

2 Select the name or number to call, then press the

joystick.

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Redial the last number called

Press twice with no numbers entered.

Make a call from Call History

The Call History list displays the last 25 calls you made, received, and missed.

1 Press 2 Select a name or number to call, then press .

Start > Call History.

Make a call from an e-mail or SMS hyperlink

If you receive a text message with an underlined (hyperlinked) phone number, select the hyperlink, then press the joystick.

Make an emergency call

You can make emergency calls at any time, even when the keypad is locked.

1 Dial the emergency number for your area. 2 Press .

Make a conference call

Up to 10 people can participate in the same conference call but your service provider may limit this number.

To make a conference call:

1 Call the first person. 2 Press

Hold.

Voq User Guide

3 Call the second person, while the first is on hold. 4 When the second person answers, the screen

displays

Conference. Press the joystick.

5 To add more people, repeat steps 2 to 4.

Speed dialing

Speed dial shortcuts allow you to press and hold a single key or two keys on the keypad to make a call.

To make a call using a speed dial shortcut:

• If the speed dial number has a single digit (0-9),

press and hold the key.

• If the speed dial number has a double digit (10-

99), press the first digit key, release, then press and hold the second digit key.

Create a speed dial shortcut

A speed dial shortcut links to a field in your contact list. When you press the shortcut number, the phone dials a phone number, opens an e-mail message, or goes to the associated Web page. You can create speed dials from 2 to 99. The number 1 is reserved for your voicemail.

To add a person or number to your Contacts list first. See “Adding Contacts” on page 40.

To create a speed dial shortcut:

1 Press

Contacts, then select a name on the list.

2 On the Contact screen, highlight a phone

number, e-mail address, or web page, then press

Menu > Add Speed Dial.

3 On the Add Speed Dial screen, enter the keypad

assignment, then press

Done.

To view your speed dial shortcuts.

Press Start > More > Speed Dial.

Voice dialing

You can program your phone to dial numbers, open an

e-mail message or go to a web page in response to

your voice. For example, you can say “Home”, and

your phone dials your home phone number

automatically.

Your phone also recognize digits, that is, you can say a

telephone number in natural, continuous speech, and

the phone identifies and dials the number.

Voice dialing modes

Voice dialing has three modes:

Voice. Speaker dependent mode. This means the

•

phone responds only to the person who recorded the word. You must record “voice tags”. Each voice tag is linked to a contact.

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Making and Answering Calls

• Digits. Not speaker dependent. Anyone can say

a number and have the phone recognize it. You do not need to record the digits. However, if the phone has trouble recognizing your speech, you can record the digits to “train” the phone.

•

Main. Combines both modes, Voice Tags and

Digits, and also recognizes commands.

When you press and hold the Record button just below the On/Off button, the phone displays the Say Command screen.

The SmartSpeak screen displays the selected mode and language.

Always wait for the “Speak now” indicator and the “Say Command” prompt before speaking.

To change a voice dialing mode:

1 Press

Start > More > SmARTspeak >

Options > Settings

Commands

If you are in Main mode, you say a preset command to activate or start a function on your phone.

To view the list of available commands on the phone, switch to Main mode, press the Record button, then say “Menu.” The phone recognizes these commands.

• Calendar • Menu

• Call (“name”) • Messages (Messenger)

• Contacts • Settings (Settings menu)

• Dial (“number”) • To Do (Tasks)

• Internet

To use a command, press and hold the Record button until the Say Command screen appears, then speak the command. For example, to verbally dial a number, say “Dial” first. To call a person, say “Call,” then speak the name you recorded for the person.

Record a voice tag

A voice tag is essentially a one-word shortcut to a phone number, e-mail address, or Web page address. The number or address must already be stored in your Contacts list.

To record a voice tag:

1 Press

Start > More > SmARTspeak >

Options > Voice Tags

. Your list of contacts

appears.

Draft D (Jan. 20, 2004) 33

Voq User Guide

2 Scroll to the contact for whom to create a voice

tag, then press

Options > Train.

3 Wait for the prompt telling you to speak, then

begin recording the voice tag.

4 When prompted, repeat the voice tag. The phone

plays back the voice tag.

5 Press

Note: Record voice tags in a quiet environment. Speak

Exit when you have finished.

naturally using normal speech volume.

View and Edit voice tags

This is an alternate way of viewing voice tags rather than opening the smARTspeak application.

1 Press

Start > More > Speed Dial. The speed

dial screen shows both numeric and voice shortcuts.

2 To edit a voice tag, select the contact and press

the joystick.

3 Press 4 Press

Menu > Edit. Menu >Delete Voice Tag. You must

delete the current voice tag first.

5 Scroll down to the Voice Tag field, then select

Add Voice Tag.

6 Record the voice tag, then press

Done.

Make a call using a voice tag

The way you make a call with a voice tag depends on the mode you are in.

34 2130324

1 Press and hold the Record button on the right

side of the phone.

Note: if you press and release the Record button

quickly, you start the Memo record function.

2 Wait for the prompt.

· If you are in

Voice mode, say the voice tag

associated with the contact. The phone plays back the voice tag and then dials the phone number, opens a new e-mail message, or displays the Web page.

· If you are in

Main mode, say the command

“Call” then say the voice tag.

3 If the phone misinterprets the word, press

and start over.

Make a call by speaking the number

To verbally dial a number:

1 Press and hold the Record button on the right

side of the phone.

2 Wait for the prompt

· If you are in

want to dial in normal speech.

· If you are in

“Dial”, then speak the number.

Note: If the phone does not recognize a digit when you

say it, you can teach the phone to recognize your voice.

Choose

Start > More > SmARTspeak > Options >

Digit Adaptation

Digits mode, say the number you

Main mode, say the command

, then speak the numbers shown.

Making and Answering Calls

Advanced dialing options

You can add country codes and pauses to dialing sequences that may be required for international calls.

To add a country code to a dialing sequence:

1 Enter the country code:

· On the keypad, press and hold

(+) sign appears.

· On the thumbpad, press function, then

display the + sign.

2 Enter the rest of the number.

To add a pause to a dialing sequence:

1 Press

Contacts, then select the person in whose

phone number you want to insert a pause.

2 Scroll to the phone number, then press 3 Place the cursor in the number where you want

to insert a pause.

· To insert a 3-second pause, press

Insert Pause

. The letter “p” appears where

the pause will occur during dialing.

· To insert a manual pause, press

Insert Wait

. The letter “w” appears where

the pause will occur during dialing. To resume dialing after a manual pause, press .

4 Select

Done.

0 until a plus

Y to

Edit.

Menu >

Answering calls

When you receive a call, the screen displays the caller’s name and phone number. If the caller is not in your Contacts list, the screen displays the number only.

To answer an incoming call, press or

To reject an incoming call, press or

Reject means the call is redirected to your voice mail box if you have one. If you don’t have a mail box, the call is terminated.

Turn the ringer off for all calls

1 Press the Power button to display the Quick List. 2 Choose

Silent.

Turn the speakerphone On and Off

• To turn the speakerphone On, press and hold

for two seconds during an active call.

• To turn the speakerphone Off, press again.

Options while talking

While you are on a call, you can press Menu to display a list of things you may want to do. Some of these

Accept.

Reject.

Draft D (Jan. 20, 2004) 35

Voq User Guide

options are available only when multiple calls are in progress or during a conference call.

End

Hold

Unhold

Swap

Save Contact

Conference

Private

Mute

Unmute

Disconnect the call

Put the active call on hold

Activate the call on hold

Switch between two calls

Create a new Contacts record for the caller

Join calls together

Put all conference calls on hold except one

Mute the microphone (you hear the caller but the caller can’t hear you)

Turn the microphone back on

2 To save the information in the Contacts list, scroll

Save As beside Contact, and press the

joystick.

3 Assign a category to each piece of information by

selecting the item, and pressing the joystick left or right. For example, change the field for “Doe” to

Last name rather than First name.

4 When you have finished, press

Save.

5 On the Contact screen, fill in other fields as

necessary, then press

Save.

Taking notes while on a call or listening to voicemail

The Voq phone provides the remarkable ability to use your phone to take notes while you are on a call or listening to voicemail using a headset. For example, you can record a caller’s contact information.

1 Open the thumbpad and start typing the name

and phone number, for example.

36 2130324

Note: Be sure to enter information in the appro-

priate field.

Note: the phone uses the number in

the Mobile field to send text messaging; it does not check other phone number fields.

Making and Answering Calls

6 Finish your call as you normally would.

Answering a second call

To be able to answer a second call while already on a call, your phone service package must include call waiting.

• To end the first call and answer the second call,

press , then press

• To put the first call on hold and answer the

second call, press or press

between calls, press .

• To create a conference call, put the first caller on

hold, answer the second call, then press

Conference

• To postpone answering the call, press

call will continue ringing until one of the following

occurs: you answer the call by pressing , the call is placed in voice mail after the requisite number of rings, or the caller disconnects.

Note: When you press , you disconnect all calls,

whether active or on hold.

Accept.

Accept. To switch

Menu >

Wait. The

Call forwarding

You configure Call Forwarding in your Phone Settings. See “Phone” on page 82.

Reviewing calls

You can view information about calls you have made and received. For example, you can see who has called you recently and see the duration of the call.

Call history

Call History displays the last calls that you have made, received, and missed. Each entry for a call contains the start time, duration, caller’s name, if available, and caller’s number. The oldest calls are automatically deleted from the list to make room for new ones.

Note: The phone does not record the duration of calls

when you use Call Waiting.

View call history

1 Press Start > Call History. 2 To separately view missed calls, incoming calls,

and outgoing calls, press then select the type of calls to view.

View details about a call

1 Press Start > Call History. 2 Select the call for which to view details, then

press the joystick.

Menu > Filter, and

Draft D (Jan. 20, 2004) 37

Voq User Guide

Retrieve voice-mail messages

The speed dial “1” shortcut is reserved for your voice mail. On the Home screen, press and hold 1 to call your voice mailbox. Follow the prompts to retrieve your messages. To change your speed dial shortcut, see

“Speed dialing” on page 32.

Call timers

Call timers record the length of your last call and other call statistics. This information is useful for keeping track of your calling patterns. It can also help you estimate your monthly billing.

View Call Timers

Press Start > Call History > Menu > View Timers.

Note: The length of calls is not recorded when you are

using Call Waiting.

Reset call timers

You can reset Call Timers to zero, for example to start timing calls for a new monthly billing cycle.

1 Press

2 Press

Start > Call History > Menu >

View Timers

(0), except for Last call and Lifetime calls timers.

> Menu > Reset Timers.

Yes to reset all of the call timers to zero

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Managing Your Personal Information

Managing your contacts

Using the calendar

Writing notes

Voq User Guide

Managing your contacts

The Contacts list is similar to an address book where you store information about the people and businesses you deal with. You can:

• Synchronize contacts with your desktop

computer (Microsoft Exchange only)

• Dial phone numbers, compose e- mails and SMS

messages directly from a contact record

• Specify a special ring when a contact calls

• Assign the contact to a category, such as

business or personal, so you can filter and view contacts in a category

• Use infrared to beam contact information to

another device

• Save contacts to a SIM card, and view SIM

contact information

Contacts list

To display your Contacts list, press Contacts on the Home screen.

Each name on the list displays an abbreviation beside it to remind you of the default number or address the phone uses to contact that person.

pgr

web

car

work phone

home phone

mobile phone

pager

web address

car phone

second work phone

second home phone

e-mail

second e-mail address

third e-mail address

sms

text message address

Change the default number or address

1 Press Contacts. 2 Select a contact. 3 On the Contact screen, scroll to the person’s

number or address.

4 Press

Note: you can also press the joystick left or right.

Menu > Set as Default > Edit > Done.

Adding Contacts

There are several ways to add contacts:

• Downloading from your PC (via ActiveSync)

• Using the thumbpad

• Using the keypad

• From existing contacts on your SIM card

• From an incoming or outgoing call

40 2130324

Managing Your Personal Information

The contact information screens you see differ slightly depending on the method of adding contacts you choose.

Add a contact using the thumbpad

The easiest way to add a contact is using the thumbpad.

1 Open the thumbpad and start typing the name. 2 Select

3 Assign a category to each piece of information by

4 Press

Save As beside Cont, then press the

joystick. The phone displays the information you typed in a list.

selecting the item, and pressing the joystick left or right. For example, change the field for “Doe” to Last name rather than First name.

Save.

5 On the Contact screen, fill in other fields as

necessary, then press

Enter information in the appropriate field. For example, the phone uses the number in the Mobile field to send an SMS; it does not check other phone number fields.

Save.

Add a contact using the keypad

1 Press Contacts > New. The Contact screen is

displayed.

2 Enter the contact information using the keypad.

To type a space, press move from field to field.

#. Use the joystick to

Draft D (Jan. 20, 2004) 41

Voq User Guide

3 When you have finished entering information,

press

Done.

Add notes to a contact

You can add additional information about a contact using notes. Notes is the very last field in the contact record.

To add a note:

1 Open the thumbpad or press . 2 Start typing the contact name or select Contacts. 3 Highlight the contact, then press 4 Write the note, then press

Menu > Notes.

Done.

Edit a contact

1 Press Contacts. 2 Select a name from the list, then press the

joystick.

3 Scroll to the field you want to change, then press

Edit.

4 Change the information, then press

Done.

Add a contact from an incoming call

1 On the Call Progress screen, press Menu > Save

to Contacts

2 Fill in the contact fields, the press

Done.

Download contacts from your PC

You can download and synchronize the contacts on

your PC to your phone using ActiveSync. For more

information, see “Synchronizing your Voq phone” on

page 74.

SIM contacts

SIM contacts are stored on your SIM card. When you

insert your SIM card into a different phone, you can

view and use the SIM contact information on the new

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Managing Your Personal Information

phone. Unlike regular contacts, you can store only one phone number for each SIM contact.

A SIM contact has a special icon that appears to the right of the name in your Contacts list.

Create a SIM contact from a regular contact

You can save the contact name and one phone number from a contact record to a SIM card.

1 Press

Contacts.

2 Select a contact and scroll to the phone number

you want to save to the SIM card.

SIM contact icon

3 Press

Menu > Save to SIM > Done.

Create a new SIM contact

1 Press Contacts > Menu > New SIM Contact. 2 Enter the contact's name and phone number.

Create a regular contact from a SIM contact

You can copy a SIM phone number to your regular contact list.

1 Press 2 Scroll to the SIM contact from which to copy a

3 On the SIM Contact screen press

4 On the Select Contact screen, scroll to

5 Scroll to the correct phone number field, then

6 Fill in the name fields and other contact fields as

Contacts.

phone number and press the joystick.

Menu > Save

to Contacts

Item>

press

, then press Select.

Insert. The telephone number from the

SIM card is inserted into the field.

<New

3 Press

The new SIM contact appears in your contact list.

Edit a SIM contact

1 Press Contacts. 2 Select the SIM contact to edit. 3 Press 4 Edit the information, then press

Delete a SIM contact

1 Press Contacts. 2 Scroll to the SIM contact to delete. 3 Press

The contact information is deleted from the SIM card.

necessary.

7 Press

Draft D (Jan. 20, 2004) 43

Done.

Edit.

Done.

Menu > Delete.

Voq User Guide

Using the calendar

Use the Calendar to keep track of your appointments, and view your schedule by day, week, or month. When you synchronize your phone with your PC, changes to your phone calendar are added to your desktop Outlook calendar and vice versa.

Answer meeting requests

When you receive a meeting request in your VoqMail inbox, you can choose to accept or decline the invitation. Your phone sends your response as an email. The phone updates your calendar differently depending on the software and software version running on the e-mail server. For more information, see “Meeting requests” on page 66.

Add a new appointment

1 Press Start > Calendar > Menu > New. 2 Fill in the fields. In

of time before the appointment you want to be reminded. The default is 15 minutes.

3 When your appointment information is complete,

press

Done.

Reminder, select the amount

Edit an appointment

1 Press Start > Calendar. 2 Select the appointment to edit, then press 3 Make your changes, then press Done.

Edit.

Delete an appointment

1 Press Start > Calendar. 2 Select the appointment, press

Menu > Delete.

View your schedule

You can view your schedule in three different ways:

Agenda, Week, and Month.

For more information on configuring meeting requests,

see “Meeting requests” on page 66.

Agenda view

The Agenda view displays meetings and appointments

scheduled for the current day in chronological order.

View an appointment

1 Press Start > Calendar. 2 Select the appointment.

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Managing Your Personal Information

View today’s agenda:

1 Press Start > Calendar. The phone displays

today’s appointments. If you are already in Week or Month view, press

Menu > Agenda View.

Tip: To look at your agenda for previous or

approaching days, scroll left or right with the joystick.

View the agenda for a specific date:

1 Press Start > Calendar > Menu > Go to Date. 2 Type the date to view, then press

Done.

Week view

Week view displays your schedule one week at a time, with one-hour increments from 9:00 to 5:00 down the side of the screen.

View appointments for the week

Press Start > Calendar > Menu > Week View.

Month view

Month view provides an overview of your schedule one month at a time. The symbols on the calendar indicate when you have appointments

morning (a.m.) afternoon (p.m.)

both a.m and p.m.

all-day event a.m., p.m., and all day

Using tasks

A task is a project, assignment, or errand that you don’t want to forget. A task can occur once, or it can recur.

The task list

You can create and delete tasks and mark them as complete. Overdue tasks are displayed bold and red. You can mark a task as high-priority (exclamation mark) or low priority (down arrow).

Note: If you synchronize tasks with your PC, the sync

process removes completed tasks from your phone and displays them on your PC in gray with a line through.

Draft D (Jan. 20, 2004) 45

Voq User Guide

Create a new task

1 Press Start > More > Tasks. 2 In

Enter new task here, begin typing.

3 When you have finished typing your task, press

Complete.

Mark a task as complete

1 Press Start > More > Tasks. 2 Select the task, then press

Complete.

Mark a task as incomplete

1 Press Start > More > Tasks. 2 Select the task, then press

Activate.

Delete a task from the Tasks list

1 Press Start > More > Tasks. 2 Select the task, then press

Delete.

Writing notes

The Voq phone supports text notes such as the ones available in the Notes application on a desktop PC

To write a note:

1 Open the thumbpad and start typing.

2 Select

Save As beside Note and press the

joystick.

3 When you have finished typing, you can save the

note or send it:

· To save the note, press

· To send the note as an SMS, press

Send as SMS

· To send the note as an e-mail, press

Send as E-Mail

Save.

Menu >

4 If you are sending a message, type the address

or phone number, then press

Send.

Edit a note

You can edit or add to an existing note. For example,

you can add an item to a grocery list.

1 There are three ways to edit an existing note:

· Browse for the note by typing its name. For

example,

· Start typing the item you want to add. For

example,

groc for grocery list.

eggs, and append it to the note.

46 2130324

· Select Notes from the myVoq screen, then

select the note to edit.

2 Once you find and display the note, edit it, then

press

Save.

Tip: you can use myVoq notes as a contact manager.

Simply use the contact name (e.g. person or company) as the first word in the note.

Managing Your Personal Information

Draft D (Jan. 20, 2004) 47

Voq User Guide

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E-mail and Messaging

Choosing your e-mail program

Viewing and responding to messages

Multimedia Messaging Service (MMS)

VoqMail

Creating Messages

Instant messaging

Software

Voq User Guide

The Voq phone supports a full range of e-mail and messaging programs including e-mail Inbox, Text Messaging, Multimedia Messaging Service, and Instant Messaging.

Choosing your e-mail program

Your phone arrives with two different e-mail programs pre-installed: VoqMail and ActiveSync. You must choose one of these programs to handle your mail and then configure your e-mail account.

The program you choose will depend on the type of email server your service provider or corporate e-mail system uses. The question you must answer is, “Does my service provider support IMAP4 or POP3 only?”

• If your e-mail server supports the IMAP4 protocol,

we recommend you use VoqMail or VoqMail Pro because it was specially designed and optimized for the Voq phone. See “Setting up a VoqMail

account” on page 54.

• If your e-mail server supports only the POP3

protocol, you must use ActiveSync. See “Create

an ActiveSync e-mail account” on page 79.

Working with multiple accounts

You can configure and use up to eight different

messaging accounts. All accounts are stored in the

Inbox program. For example, you can have a separate

account for:

• Home e-mail (e.g. myname@myprovider.com)

• Work e-mail (e.g. myname@mywork.com)

• Internet e-mail (e.g. myname@hotmail.com)

• SMS (e.g. myname@myprovider.com)

Each account has its own separate set of message

folders: Drafts, Inbox, Outbox, Sent.

About “Inbox”

The word “inbox” can mean different things depending

on where it appears on your phone:

• Inbox is the name of the program you open from

the Start menu that contains all your messaging accounts such as VoqMail, ActiveSync, and SMS.

• Inbox is a folder that contains your messages.

Each messaging account has its own inbox

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E-mail and Messaging

About “ActiveSync”

The word “ActiveSync” can mean different things depending on where it appears on your phone:

• ActiveSync is the name of the program that you

use to synchronize information with your desktop PC.

• ActiveSync is also the account name for your

Microsoft Exchange mailbox.

Switch between accounts

When you open your Inbox, by clicking Start > Inbox, the phone displays the last account you used.

Always check the title bar for the account name. To change it, push the joystick left or right.

To switch to a different account:

1 Press

Start > Inbox.

2 Push the joystick right or left to switch from one

account to another.

View the complete list of accounts

To see a list of all your accounts:

1 Press

Start > Inbox > Menu > Accounts/

Folders

The list of accounts displays with the number of unread messages in each account in parentheses. You can switch to any account by selecting it in the list.

Change e-mail options

1 Press Start > Inbox. If necessary, scroll right or

left to switch to the account you want.

2 Press

Menu > Options.

3 Select and change options you want. 4 Press

Done.

Delete an account

1 Press Start > Inbox > Menu > Options >

Account Setup

2 Scroll to the account to delete. 3 Press

Menu > Delete.

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Voq User Guide

Inbox

Account

Management

Operator network

ISP network

Work Network

Name

VoqMail

VoqMail Pro

POP3

Automatically or manually synchronized.

Start > Inbox > Menu >

Settings:

Accounts > VoqMail > Menu > Options

Setup Wizard:

tings > Setup & Test Wizard

Start > More > VoqMail Set-

Automatically or manually synchronized.

Start > Inbox > Menu >

Settings:

Accounts > VoqMail > Menu > Options

Setup Wizard:

tings > Setup & Test Wizard

Start > More > VoqMail Set-

Automatically or manually synchronized.

Start > Inbox > Menu >

Set up:

Accounts > POP3 > Menu > Options

Note: You create a new POP3 account as an

Wireless Internet

Operator Mailbox

ISP Mailbox n/a

Wireless Internet Wired Internet Microsoft Exchange

Mailbox, or

Lotus Notes Mailbox, or GroupWise Mailbox

Wireless Internet

Operator Mailbox

Wired Internet

ISP Mailbox

Work Mailbox

ActiveSync account. When you select POP3 as the server type, the account name changes to POP3.

SMS

Automatically updated when messages sent or received.

Wireless Internet

Operator Text

n/a n/a

Message Mailbox

ActiveSync

Automatically or manually synchronized.

Set up:

Start > Inbox > Menu >

Accounts > ActiveSync > Menu > Options

Wireless Internet Wired Internet Microsoft Exchange

Mailbox

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E-mail and Messaging

VoqMail

Your phone comes with VoqMail software already installed. VoqMail is a powerful e-mail program that provides you with an “always there” e-mail experience. VoqMail is remarkable because it uses a fraction of the time and bandwidth required by some other mail programs to check and retrieve mail.

There are two versions of VoqMail: VoqMail Personal, and the optional VoqMail Pro. Even if you have not purchased the VoqMail Pro version, your new phone includes a demo license that lets you try out VoqMail Pro features for a limited period of time.

Software

VoqMail Personal version features

VoqMail Personal allow you to:

• Connect to mail servers hosted by Internet or

telephone service providers

• Enjoy full e-mail functionality–send, receive,

forward and delete messages

• Define your e-mail delivery settings

• Send messages immediately

• Download existing contacts from your PC

• Send e-mails using the Contacts list

• Reply to e-mails with a phone call

• Synchronize with your PC–messages you read on

VoqMail are shown as read on your desktop PC

Battery, bandwidth, and memory management features

VoqMail includes many features that minimize airtime use and maximize battery life. For example, the program suspends mail delivery when memory and battery are low, you are out of coverage, or you receive a voice call. Mail delivery resumes when the condition passes.

VoqMail Pro features

VoqMail Pro is an optional upgrade to the VoqMail Personal program. In addition to all the features of the Personal version listed above, VoqMail Pro allows your phone to seamlessly connect to your work e-mail on your company network. Messages sent to your company e-mail address are forwarded to your phone. Messages sent from your phone leave a copy in the Sent folder of your desktop PC.

VoqMail Pro also includes these enhanced features:

• “Always there” business e-mail–no need to

manually check for mail

• Direct communication with the e-mail server–you

do not need to leave your work PC running

• Custom alerts–assign different alerts to e-mails

from different people

• Download settings–choose how much of a

message body to download

Draft D (Jan. 20, 2004) 53

Voq User Guide

• Smart polling–automatically check for responses

to e-mails you send

• Accept Outlook meeting invitations, which

automatically updates your Voq calendar, and preserves meeting attachments

• Secure VPN access

VoqMail Pro compatibility

VoqMail Pro consists entirely of the software on your Voq phone and works with your existing IMAP4enabled mail server. You do not need to leave your work PC running, install extra software on your enterprise mail server, or install a dedicated server to push e-mail to your phone.

VoqMail Pro is compatible with:

• Microsoft Exchange 5.5, 2000 and 2003

• Lotus Notes 4.6, 5.0 and R6

• Novell GroupWise

• Other IMAP4 servers

VoqMail Pro is not compatible with:

• POP3 servers

The Voq phone provides POP3 support through a standard account that you can set up using ActiveSync. See “Create an ActiveSync e-mail account” on

page 79.

Setting up a VoqMail account

You set up your VoqMail e-mail account using the

VoqMail Setup Wizard.

If you are using VoqMail Professional Edition, the

wizard allows you to send a pre-composed e-mail

message from your phone to your IT manager from the

setup wizard, and he or she can configure your work

e-mail settings remotely. In this case, you do not need

to gather your system information.

Gather system information for a manual

setup

To configure your e-mail, you need the following:

VoqMail Personal

• An e-mail account with an Internet service

provider

• E-mail address (e.g. jsmith@myprovider.com)

• Your password

• Domain name (e.g. myprovider)

• Incoming and outgoing mail server names (e.g.

mail.myprovider.com)

• A data connection for connecting to the Internet.

See “Data connections” on page 88

VoqMail Pro

• E-mail display name (e.g. John Smith)

• E-mail address (e.g. jsmith@mywork.com)

• VPN protocol (e.g. Microsoft PPTP, Cisco IPsec)

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E-mail and Messaging

• VPN server name (e.g. server.mywork.com)

• VPN user name (e.g. jsmith)

• Incoming and outgoing mail server names (e.g.

mail.mywork.com)

• Work domain name (e.g. mywork)

Start the VoqMail setup wizard

Use the setup wizard to configure both VoqMail Personal and VoqMail Pro software.

1 On the Home screen, scroll to

then press the joystick to start the setup wizard.

Start the VoqMail Setup Wizard.

2 Follow the instructions on the display. Press

Next to move to the next screen or Previous to

move to a previous screen. If you are setting up your work e-mail with VoqMail Pro, you can send an e-mail to have your IT manager remotely configure the phone. This is probably your simplest option.

For more information about setting up VoqMail, visit

www.voq.com/site/support/default.voq.

VoqMail Setup,

Setting up an ActiveSync account

You need to set up an ActiveSync account only if your service provider does Contact your service provider for more information.

See “Create an ActiveSync e-mail account” on

page 79.

not

support the IMAP4 protocol.

Scheduling e-mail polling with VoqMail

The Voq phone periodically contacts your mail server and checks for mail. This is called polling and you don’t have to do it manually. This means your e-mail is “always there” similar to your desktop PC.

Although polling uses very little bandwidth, you can control how often your phone checks for mail to maximize battery life and minimize airtime charges. For example, you can check less frequently after business hours when receiving mail is generally less urgent.

Using the schedule wizard, you can define the polling frequency for three different periods throughout the day: Work, Sleep, and All Other Times. The default settings are: Work (every 15 minutes), Sleep (manually, i.e. no polling), All Other Times (every hour).

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Define the polling frequency

1 Press Start > More > More > VoqMail

Settings > Schedule Settings >

starts the schedule wizard.

2 Follow the instructions on the screen for each

period. Press

Previous to go back and change information on

Next to move forward. Press

a previous screen.

3 When you have finished, press

Basic. This

Done.

4 Press

Check for messages manually

To check for new messages immediately without

waiting for the next scheduled polling, or if the polling

schedule is set to

1 Press 2 If necessary, scroll right or left to switch to your

Next until you reach the last screen, then

press

Done.

Manually:

Start > Inbox.

e-mail account.

Automatic increase in polling frequency

When you send an e-mail, the phone automatically increases its polling frequency to once every minute for five minutes to check for replies. After five minutes the polling frequency returns to the previous setting.

Turn off e-mail polling

When you define the polling frequency, you can choose to check for e-mails manually. In other words, the phone will not automatically check for mail.

1 Press

2 Press

3 Continue to press

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Start > More > More > VoqMail

Settings > Schedule Settings > Basic

Next.

In the

Check Messages field, set the polling

frequency to

Manually for the Work Schedule.

Next and set the polling

frequency to manually for the remaining periods: Sleep and All Other Times.

3 Press

Menu > Send/Receive. The phone

connects to your mail server and sends and receives your messages.

To stop this process, Press

Receive

Note: the phone will check and download messages in

Menu > Stop Send/

the background so you can continue to use your inbox.

E-mail sound alerts

Note: VoqMail Personal and VoqMail Pro sound alert

settings override standard settings in

Settings > Sounds

VoqMail Personal uses the same alerts, or sounds,

for all incoming e-mail messages.

VoqMail Pro can use different alerts, or sounds, for

incoming e-mail messages from different contacts.

Start >

E-mail and Messaging

Change the sound alert for standard messages

1 Press Start > Settings > Sounds. 2 In

New e-mail, scroll left or right to select a new

sound, or press the joystick to see the complete list of sounds.

3 Select the sound you want. You can also select

Vibrate or None from the bottom of the list.

VoqMail Personal–This is the alert used for

all incoming e-mail messages.

VoqMail Pro–This is the alert used for

Alert level settings have two parts: the ring tone and how much of the message body is downloaded. The default alert level settings are:

Level Ring tone Message body

Critical

High

Normal

Low

Critical ring tone Full message body

High ring tone Full message body

Standard ring tone 2 screens

No ring tone 2 screens

download

contacts that do not have an alert level assigned to them, or for contacts that have been assigned the alert level “Normal”.

4 Press

Done.

Custom e-mail sound alerts (Pro only)

With VoqMail, you can define custom alerts for the e-mail messages you receive depending on the sender. For example, you could assign a special sound alert to an important customer.

VoqMail Pro also has a unique reply alert feature. If you receive a reply to an e-mail you have sent, the phone uses an alert that is different from the standard alert.

You can apply a custom alert to:

Assign an alert to a contact (Pro only)

To assign a special alert to a contact:

1 Add the person to your contacts list first. Be sure

to include an e-mail address.

2 To assign an alert to the contact, press

More > More > VoqMail Settings Alerts > Add

. VoqMail searches your list of contacts and displays all contacts with an e-mail address that do not have an alert assigned to them.

3 Select a contact, then press

Add. By default, the

phone assigns an alert level of High.

4 To change the alert level to critical, press

then select the alert level.

Start >

> Contact

Menu,

• A person

• A keyword that appears in the message header

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Voq User Guide

Add an alert to a keyword (Pro only)

To assign a special alert to a keyword in a message header:

1 Press

Start > More > More > VoqMail

Settings

> Keyword Alerts > New.

2 Fill in the fields:

Keyword–Type a word that will trigger an

alert.

Priority–move the joystick left or right to

change the alert level for the word.

3 Press

Done.

Delete a custom alert (Pro only)

1 Press Start > More > More > VoqMail

Settings > Contact Alerts

2 Select the contact from whom you want to

remove an alert.

3 Press

Menu > Delete. This removes the contact

from the list of Contact Alerts. It does not remove the contact from the Contacts list.

3 Choose the sound and download options for the

alert, then press

Done twice.

VoqMail message limits

You can set the following limits on messages and data traffic:

• Maximum number of messages saved

• Maximum number of megabytes downloaded in a

month

To change VoqMail limits:

1 Press

Start > More > More > VoqMail

Settings

> VoqMail Limits.

2 Set the parameters as necessary. 3 Press

Done.

VoqMail traffic statistics (Pro only)

The phone gathers statistics on the number of messages received and sent, and the number of megabytes of data sent to or from the phone. This can help you to understand and manage your data traffic.

Change custom alert settings (Pro only)

For each alert level, you can change the sound and how much of the message body the phone downloads.

1 Press

2 Select the alert level you want to change, then

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Start > More > More > VoqMail

Settings

> Alert Settings.

press

Edit.

Note: This measurement is approximate and within

+/- 20% of the actual bandwidth used.

The phone takes measurements above the security layers, and cannot identify packets in an encrypted e-mail message. Accuracy is affected because some security layers increase the amount of traffic, while others use compression to reduce it.

E-mail and Messaging

To see traffic statistics, press Start > More >

VoqMail Settings

> Traffic.

Creating Messages

E-mail and SMS are different messaging systems but they share many common features. With myVoq, you create both types of messages the same way. Consequently, SMS and e-mail are described together in many of the instructions that follow.

Create a quick e-mail message with myVoq

1 Open the thumbpad and start typing your e-mail

message. When your message is complete or after you have typed a few words, press

Send E-mail

2 On the Insert Contact screen, type an e-mail

address or start typing the recipient’s name to search for a contact in your contacts list. If you

Menu >

find the name you want, highlight the name with the joystick, then press

Tip

: If the Send E-mail option is not available when you press message before you choose

3 On the E-mail Message screen, enter a subject

and edit the body of your e-mail message, if necessary.

4 Press

Send.

Select.

Menu, try typing more of your

Menu.

Create a quick SMS message with myVoq

You can send and receive SMS messages up to 160 characters in size. The phone splits up and sends longer messages as several small messages.

Draft D (Jan. 20, 2004) 59

Voq User Guide

1 Open the thumbpad and start typing.

recipients. Insert a semicolon (;) between multiple addresses or SMS numbers.

Cc–enter the e-mail addresses of persons to

receive a copy. This field does not appear for SMS messages.

Subj–enter a subject. This field does not

appear for SMS messages.

2 Press

Send SMS.

3 Enter a phone number or select a contact with a

mobile phone number.

4 Enter a message and press

When using the keypad in Multipress mode, you can type punctuation such as the “at” sign ( or a semicolon (

;), by repeatedly pressing the 1 key

Send.

@), a period (.),

until the punctuation appears.

Cancel a message

To cancel a message you are creating, press Menu >

Cancel

Compose.

If you have included an e-mail address or SMS number

4 Enter a subject, then press

Send.

Create a message in Inbox

You can also create a message from Inbox.

1 Press 2 Press

3 Complete the message fields:

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Start > Inbox > New. Select, to choose the mail account you

want to use to send the message.

To–enter recipient e-mail addresses or SMS

numbers. Press the joystick to see a list of

in a contact card, you can create a new message from a contact card.

Create a message from a contact

1 Press Start > Contacts. 2 Select a contact from the list. 3 Select the e-mail address or SMS number to use.

If you selected an e-mail address, select the e-mail account to use.

4 In

Subj, enter a subject. This field does not

appear for SMS messages.

E-mail and Messaging

5 Type a message and press Send.

Tips: When using the keypad in Multipress mode, you

can insert punctuation such as the “at” sign (@), a period (.), or a semicolon (;), by repeatedly pressing the

1 key until the punctuation appears.

To cancel a message, Press

Compose.

Menu > Cancel

Make a voice call from an e-mail

You can easily phone the sender of an e-mail if the person appears in your Contacts list.

1 Open the e-mail message. 2 Scroll to the sender’s name in the

From field,

then press the joystick. A screen appears with all known phone numbers for the contact.

3 Scroll to the desired number and press the

joystick to make the call.

Other e-mail options

Inserting predefined text into messages

To save time entering text, you can insert predefined text into messages. The phone includes a list of standard predefined text, which you can edit to create words or phrases that you frequently use.

Insert predefined text into a message

1 Press Start > Inbox > New. 2 Select the account to use. 3 In

Subj or the message area, press Menu >

Insert Text.

4 Scroll to the text, then press

Insert, or press the

associated number.

Edit predefined text

1 Press Start > Inbox > Menu > Options >

Edit My Text.

2 Scroll to the text to edit. 3 Edit the text, then press

Done.

Insert a voice recording into a message

You can easily insert a voice recording into an e-mail message. Inserting a voice recording is useful when you want to verbally explain information that is contained in the message.

1 In the message area of an e-mail message, press

Menu > Insert Recording > Record.

2 Start speaking into the phone microphone. 3 When you finish speaking, press

Note: You can send only one voice recording in a

message. If you insert a second recording, it replaces the first.

Stop > Done.

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Voq User Guide

Insert a signature

You can specify a signature that is automatically inserted into messages you send for each messaging account.

1 Press

Start > Inbox > Menu > Options >

Signatures

2 Scroll right to switch to the account for which to

specify a signature.

3 Select

Use signature with this account.

4 To insert a signature in every message you send,

select

Include when replying and

forwarding

. Otherwise, a signature is inserted

only in new messages.

5 Replace the text with in the Signature box with a

signature to insert, and press

Done. The

signature is inserted into messages that you send from this account.

To remove a signature, repeat steps 1 and 2 above, then uncheck

Use signature with this account. A

signature is no longer inserted in messages that you send from this account.

Save a draft of a message

You can save a draft of a message that you are composing to finish and send later.

1 Press 2 Select the account to use.

Start > Inbox > New.

3 Enter information in the message. 4 Press

Menu > Postpone Message. The phone

saves a draft of the message in the Drafts folder.

Reopen and send a message draft

1 Press Start > Inbox > Menu > Accounts/

Folders

2 Scroll to the account whose folders you want to

view.

3 Press

Folders > Drafts.

4 Open the draft message and edit it. 5 Press

Send.

Requesting a delivery receipt

You can request a delivery receipt for an SMS message. When you do this, you receive an SMS message to confirm that your message was delivered to the recipient’s SMS service.

Request a delivery receipt for an SMS message

1 Before sending an SMS message, press Menu >

Message Options.

2 Select

3 Press

Request SMS text message delivery

notification

Done. When your message is delivered,

you receive a receipt on the phone.

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E-mail and Messaging

Working with message folders

Each messaging account has a set of folders in which the phone stores messages for that account. The default folders are:

•

Deleted Items–Contains messages that you

delete until you empty this folder.

•

Drafts–Contains messages that you save before

sending.

•

Inbox–Contains messages that you receive.

•

Outbox–Depends on your message account:

ActiveSync–sent messages are stored until

you synchronize.

VoqMail–e-mail messages are sent

immediately and appear in your Outbox folder only for a few seconds.

SMS–messages are sent immediately over the

network and appear in your SMS Outbox folder only for a few seconds.

•

Sent Items–Contains copies of messages that

you send.

You can move a message to a different folder within the same account.

View message folder contents

1 Press Start > Inbox > Menu > Accounts/

Folders

2 Scroll to the account for which to view the

contents of a message folder.

3 Press

Folders and then the folder to view.

4 To view all ActiveSync folders, even those not

marked to synchronize, press

Folders

5 To return to Inbox, Press

Folders

6 Press

Folders > Inbox.

Menu > Show All

Menu > Accounts/

Mark a folder for synchronization

Synchronize Inbox with your desktop computer. This creates the same ActiveSync Inbox folders on your phone as in Outlook on your desktop computer.

Note: The more folders you synchronize wirelessly, the

more bandwidth you use. Normally, you would synchronize your inbox only.

1 Press

Start > Inbox > Menu > Accounts/

Folders

2 Highlight ActiveSync, then press Folders >

Menu > Manage Folders.

3 Scroll to a folder to synchronize. 4 Press

Show > Done. The next time you

synchronize, the folder(s) that you marked on your phone are synchronized with the corresponding folders in Outlook on your desktop PC.

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Move a message to a different folder

1 Press Start > Inbox. 2 If necessary, scroll right or left to switch to the

account in which to move a message.

3 Scroll to the message to move. 4 Press 5 Highlight the folder into which to move the

You can move an open message in the same manner, by pressing

Menu > Move.

message, then press

Menu > Move.

Select.

Empty the Deleted Items folder

1 Press Start > Inbox > Menu > Accounts/

Folders

2 If necessary, scroll right or left to switch to the

inbox for which to empty the Deleted Items folder.

3 Press

Folders > Deleted Items > Menu >

Empty Folder

Viewing and responding to messages

When you receive an e-mail message, the phone plays a sound and displays an envelope icon at the top of the screen.To quickly view new messages, select the message notification area on the Home screen.

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The phone stores received messages in the Inbox folder of the appropriate account and displays them in the Inbox message list.

View the Inbox message list

1 Press Start > Inbox. The Inbox message list

displays your received messages for the account.

2 If necessary, push the joystick right or left to

switch to change accounts.

3 By default, messages are displayed in the order

received. You can change the order in which messages are displayed and show the date and time that messages were sent.

Change message list display options

1 Press Start > Inbox > Menu > Options >

Display

2 Change the display options, then press

You can change the status of a message by marking it as Read or Unread.

Done.

Mark a message as Read or Unread

1 Press Start > Inbox. 2 Scroll to the message to mark. 3 Press

Menu > Select Mark as Read or Mark

as Unread

The message display is changed to reflect its

E-mail and Messaging

new status: normal text for read messages and bold text for unread messages.

Working with messages

You can open messages by selecting them in the

Reply to a message

1 From an open message, press Menu > Reply or

Reply All.

2 Enter a message in the message area. 3 Press

Send.

message list. Using Inbox menu commands, you can quickly reply to, forward, and delete messages.

Open a message

1 Press Start > Inbox. 2 If necessary, scroll right or left to switch to the

account you want.

3 Select the message to open. 4 To return to the message list, press the Back

button.

Tips: To open the next message in the list from within

an open message, scroll right; to open the previous message in the list, scroll left.

To create a contact card for the sender, Press

Save Sender to Contacts

Menu >

Choose the character set for messages

1 From an open message, press Menu > Options. 2 In

E-mail message language, scroll to the

language.

3 Press

Draft D (Jan. 20, 2004) 65

Done. The message is displayed using the

appropriate characters for the selected language.

Forward a message

1 From an open message, press Menu >

Forward

2 Select the account to use. 3 In

To, enter recipient e-mail addresses or SMS

numbers. Insert a semicolon (;) between multiple addresses or SMS numbers. Optionally, you can enter an introductory message by scrolling to the message area, pressing the joystick to insert a blank line, and entering your text.

4 Press

Send.

Delete a message

1 Press Start > Inbox. 2 If necessary, scroll right or left to switch to the

inbox in which to delete a message.

3 Scroll to the message to delete. 4 Press

Menu > Delete. For the ActiveSync

account, the message is also deleted from Outlook on your desktop computer or Exchange Server the next time you synchronize.

Voq User Guide

Working with large messages and attachments

The phone downloads only a portion of any large e-mail messages and attachments you receive. You can decide to download the remainder or not.

Messages with an attachment have an envelope icon with a paperclip in the message list. The attachment icon has the following three states:

• Not downloaded

• Marked for download

• Downloaded

Open messages display their attachments as a list of hyperlinks at the bottom of the message.

Download a complete e-mail message

1 Press Start > Inbox. 2 Scroll to the message to download. 3 Press

Menu > Mark for Download. The phone

begins downloading the full e-mail message, except for attachments.

Download an attachment

1 Open the message with an attachment to

download.

2 Scroll down to the attachment, then press the

joystick. The phone downloads the attachment.

If the message contains several attachments, you can individually select one or more attachments to download, which are then marked with a down arrow.

View an attachment

In an open message containing a downloaded attachment, select the attachment.

Note: To view attachments, you must have the

appropriate viewer or reader installed. If an attachment will not open, your phone likely does not have the application that supports the file type. Many attachments cannot be viewed on the phone.

Delete an attachment

1 In an open message containing a downloaded

attachment, scroll to the attachment.

2 Press

Caution: This deletes all of the attachments to this

message, not only the selected attachment. This deletes attachments on the device only.

Menu > Delete.

Meeting requests

You can receive and reply to Outlook meeting requests on your phone. Your response is sent back to the meeting organizer as an e-mail.

Your calendar is updated as follows:

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E-mail and Messaging

• When you accept a meeting, VoqMail:

· Updates your local calendar immediately

· Updates the meeting organizer or the

delegate’s calendar the next time you sync your phone

· Updates the free/busy indicators on your

calendar the next time you sync your phone

• When you decline a meeting:

· The organizer is notified immediately

Respond to a meeting request

To respond to a meeting request:

1 Press

Start > Inbox.

2 Select the meeting request, then respond to it:

· To accept, press

· To decline, press

· To tentatively accept, press

Tentative

Menu > Accept.

Menu > Decline.

Menu >

Appointing a delegate

If you accept an invitation, you update the calendar on the mail server the next time you sync your phone. This means that the calendar at your office may not accurately reflect your free and busy time to your colleagues until you synchronize your phone. To address this, you can send an e-mail to a “delegate”– someone at work who has access to your Calendar–

asking them to book the appointment that you just accepted.

You can automatically generate and send this e-mail whenever you accept or tentatively accept a meeting.

Configure an automatic e-mail to send to a delegate

1 Press Start > More > VoqMail Settings >

Calendar Settings

2 Check

Notify my delegate of meeting

requests and updates

, then fill in the

delegate’s name and e-mail address.

3 Press

Done.

Import SMS messages from a SIM card

In addition to receiving SMS messages wirelessly, you can import them from your Subscriber Identity Module (SIM) card.

Press

Start > Inbox > Menu > Options > Import

SIM Messages>

The SMS messages are copied from the SIM card to the SMS account Inbox. A copy of the messages remains on the SIM card.

Note: You cannot export SMS messages from your

phone to a SIM card.

Done.

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Multimedia Messaging Service (MMS)

Multimedia Messaging Services (MMS) let you send short messages containing pictures, audio, and text from your phone to other MMS customers. (Your wireless network service provider must enable MMS services on your account).

To view an MMS message:

1 Press 2 Select

To send an MMS message:

1 Press 2 To quickly send a picture to someone, select

3 When your MMS is complete, press

Start > jMMS messaging.

Inbox to view your received MMS

messages. MMS Messages may have multiple pages to view.

Start > jMMS messaging.

Send Image, attach a picture, and insert any

text.

· Select

address your message. Insert the phone number

Send Audio to compose a message

and attach a sound file stored on your handset.

Compose to send a message that

contains a combination of pictures, sounds and text. Compose allows you to create messages with multiple pages.

Send to

of a person whose phone accepts MMS messages.

At any time, press

Menu to review other options.

Instant messaging

MSN Messenger may be available on your Voq phone. If it is available, MSN Messenger on your phone provides the same chat environment as MSN Messenger on your desktop PC.

Setting up MSN Messenger

To set up MSN Messenger, you need either a Microsoft .NET Passport account or a Hotmail account. To set up a Microsoft .NET Passport account, go to: http:// www.passport.com. Once you have this account, you need to do the following:

Create a connection on your phone, such as a modem or wireless connection that allows you to connect to the Internet. For more information about creating connections, see “Data connections” on page 88.

Using MSN Messenger

You can sign in to MSN Messenger using your Hotmail or your .NET Passport credentials. Once you sign in, you can exchange instant messages with others. This

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E-mail and Messaging

is called “chatting.” Contacts must have a Hotmail or .NET Passport account.

Note: When you sign in to MSN Messenger, your

phone communicates periodically with the MSN Messenger server to check for messages. This consumes airtime. To avoid extra charges, be sure to sign out when finished using MSN Messenger.

1 Press 2 Fill in the fields:

3 Select

4 Press

When you sign in, MSN Messenger retains your sign-in name, and your password if you opted to save it, so that you don’t need to enter this information again.

Start > MSN Messenger > Sign In.

Sign-in Name–enter the sign-in name that

you use for Hotmail or your .NET Passport (Example: name_123@hotmail.com).

Password–enter your Hotmail or .NET

Passport password.

Remember my password if you don’t

want to enter your password again in the future.

Add the Hotmail or .NET Passport sign-in name of a person with whom you want to chat. Their sign-in name is added to the contacts list.

Delete an MSN Messenger contact

In the MSN Messenger contacts list, select the contact.

Press

Menu > Delete Contact.

Send an instant message

1 Sign in to MSN Messenger. 2 Scroll to the contact with whom you want to chat. 3 Press 4 Enter your message and press

Menu > Send Message.

Send. This starts

a chat with the contact.

Tips: To quickly add common messages, press Menu > My Text, then select the text to use.

To edit this text, press

Text

. Select the text, make any edits, then press

Done.

Menu > Options > Edit My

Reply to an instant message

1 Press Menu > Chats.

Sign out of MSN Messenger

Press Menu > Sign out.

Add an MSN Messenger contact

2 Select the name of the person sending the instant

message. The message displays, along with a box for your reply.

3 Enter your reply and press

Send.

In the contacts list, Press Menu > Add Contact.

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Tips: By default, your phone plays a sound when you

receive an instant message. For instructions on changing the sound, see “Sounds” on page 84.

If you want to be able to receive instant messages at any time your phone is connected to a network, press

Menu > Options > Passport Account > Run this program when connection is available

> Done.

Invite a contact to an ongoing chat

From a chat, press Menu > Invite, and then select a contact. The contact receives an instant message and can join the chat.

Change between chats

1 Press Menu > Chats. 2 In the list of ongoing chats, select the name of a

contact with whom to chat.

Return to the contacts list

From a chat, press Menu > My Contacts.

End a chat

Press Menu > End Chat.

See who is already chatting

Press Menu > Chats.

Block or unblock an MSN Messenger contact

1 In the MSN Messenger contacts list, select the

contact's name.

2 Press

Menu > Block. The contact will no longer

be able to see your status or send you messages.

3 To unblock the contact, Press

Menu > Unblock.

Change your MSN status

1 In the contacts list, select your name. 2 Select a status description, such as

Away. This

status is displayed next to your name in the contact lists of your contacts.

Change your display name

1 In the MSN Messenger contacts list, press

Menu > Select Options > Passport Account.

2 In

My display name, enter your name as you

want it to display in the contacts lists of your contacts.

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Features according to e-mail program

The table below lists the features available depending on the type of e-mail account you use on the phone.

VoqMail

Personal

E-mail Features

Continuous delivery

Work E-mail

Personal E-mail

Optimized Polling

Battery Saver

Bandwidth Saver

Contact/Subject/Reply Alerts

Auto Download Rules

Auto Suspend Rules

E-mail Servers:

Microsoft Exchange 5.5

Microsoft Exchange 2000

Microsoft Exchange 2003

Lotus Notes

GroupWise

✔✔

✔✔ ✔ ✔ ✔✔ ✔✔ ✔✔

✔✔ ✔

✔ ✔✔ ✔✔ ✔ ✔✔ ✔✔

E-mail and Messaging

VoqMail

Pro

✔✔

✔ ✔

✔

Wireless

ActiveSync

POP3

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E-mail Features

alendar:

Accept/Decline Meeting Requests

Save attachments to invitations

Microsoft Exchange 5.5

Microsoft Exchange 2000

Microsoft Exchange 2003

Lotus Notes

Novell GroupWise

E-mail response to originator

E-mail request to delegate

Device Calendar Updated

Server Calendar Updated

VoqMail

Personal

✔✔ ✔ ✔✔ ✔

✔✔ ✔✔ ✔✔ ✔ ✔✔ ✔✔ ✔✔ ✔ ✔✔ ✔✔

VoqMail

Pro

Wireless

ActiveSync

✔

POP3

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Synchronizing Your Phone

Synchronizing your Voq phone

Getting started

Voq User Guide

Synchronizing your Voq phone

Synchronization ensures that the information on your phone and your PC is the same and up to date. You can synchronize your Inbox, Contacts, Calendar, and Tasks.

Microsoft Tools are the programs you use to synchronize. They are already installed on your Voq phone but you must install them on your desktop PC. If your company has Microsoft Exchange 2003 installed as a messaging and collaboration server, you may be able to synchronize your Voq professional phone Calendar, Contacts and Tasks while working wirelessly.

Note: The Voq phone supports Lotus Notes and

GroupWise using the Microsoft Outlook client provided on the disk. Please see the readme-sync.txt on the companion CD for more information.

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ActiveSync® 3.7.1 or later and Voq Desktop

About “ActiveSync”

The word “ActiveSync” can mean different things depending on where it appears on your phone:

• ActiveSync is the name of the program you use to

synchronize information with your desktop PC.

• ActiveSync is also the account name on the

phone for your Microsoft Exchange mailbox.

This section deals with ActiveSync, the application you use to synchronize information with your desktop PC.

Voq Desktop Tools

Voq Desktop Tools provide the following capabilities:

• Synchronize Calendar appointments and Meeting

invitations you accept wirelessly, and preserve document attachments to those appointments

• Synchronize your Microsoft Exchange Global

Address List (GAL). Send e-mail from myVoq using your corporate address list, including your distribution lists

• Synchronize your text Notes between your Voq

phone and Outlook or Lotus Notes

Synchronizing Your Phone

Getting started

Before you begin synchronizing your Voq phone with your desktop PC, complete the following steps:

1 Install ActiveSync and Voq Desktop tools on your

desktop PC.

2 Connect the phone and the PC. 3 Create a partnership. 4 Synchronize your phone.

1Install ActiveSync and Voq Desktop

2 Connect the phone and the PC

After you install ActiveSync and the Voq Desktop Tools, connect your phone and the PC.

1 Plug the sync cable into the handset connector at

the bottom of the phone. The Voq logo on the top of the connector should face up.

2 Insert the other end of the sync cable into a USB

port on your PC. If ActiveSync is installed on your PC, it automatically detects your phone and starts the New Partnership Wizard.

Tools

Even if you use VoqMail only, you must install both ActiveSync and Voq Desktop Tools on your desktop PC.

To install ActiveSync and Voq Desktop Tools:

1 Insert the Voq companion CD into your

computer’s disk drive. The installation wizard starts automatically.

2 Click 3 Click

4 Once you have finished installing ActiveSync, go

Draft D (Jan. 20, 2004) 75

Start Here to display the Overview screen. Install ActiveSync 3.7 first. Follow the

instructions on the screen.

to the Overview screen, and click

Desktop Tools

Install Voq

3 Create a partnership

The ActiveSync New Partnership Wizard helps you set up a partnership and personalize your settings:

1 Open ActiveSync if you have not already done so.

This starts the New Partnership Wizard, which steps you through the set-up procedure.

2 The wizard asks you to choose a device to which

to connect. If you are using your phone with your own PC, choose

desktop

3 The wizard asks you to choose what folders you

wish to synchronize when connected via a cable or cradle. Your choice also depends on the e-mail program you use. Set up your account as follows.

Synchronize with this

Voq User Guide

If you use VoqMail, you must uncheck

Inbox.

When you finish using the wizard, the first synchronization begins automatically.

4 Synchronize your phone

ActiveSync should detect your phone. If not, start the synchronization from your PC:

1 Click

2 In ActiveSync, choose

Change what to synchronize when connected via cable or cradle

You can change the folders and information types you want to synchronize when the phone and the PC are connected by changing the settings on your desktop PC.

1 Start ActiveSync.

2 On the ActiveSync window, choose

3 Check the items to synchronize, then click

Synchronizing your e-mail inbox

VoqMail—If you are using VoqMail, your VoqMail

Inbox and other VoqMail folders are always up to date and synchronized with your desktop PC or mail server.

Start > Programs >Microsoft

ActiveSync

On your desktop PC, click

Microsoft ActiveSync

Options

The next synchronization will use the new settings.

File > Synchronize.

Start > Programs >

Tools >

OK.

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Synchronizing Your Phone

ActiveSync e-mail—When you synchronize your

ActiveSync inbox, the phone:

• Copies messages from the Outlook Inbox folder

on your desktop computer, or from your mail server, to the Inbox folder on your phone.

• Copies messages to your phone from the last

three days only, and the first 500 bytes of each new message.

• Links messages on your phone and your PC.

When you delete a message on your phone, ActiveSync deletes the message from your PC the next time you synchronize, and vice versa.

• Synchronizes messages in subfolders of other

e-mail folders only if you selected the folders for synchronization on your phone.

Note: SMS messages are not sychronized.

Synchronizing remotely

You can synchronize remotely with your desktop computer, or with a mail server. Synchronization takes place over a wireless connection instead of a direct local connection. To synchronize remotely with a desktop PC, the PC must be turned on.

Note: Using ActiveSync to keep your e-mail accounts

synchronized remotely can use a significant amount of bandwidth and battery power.

if you are using VoqMail, your mail folders are always up to date on both the PC and the Voq phone using a minimal amount of bandwidth. See “Set VoqMail Sync

Settings” on page 78. You can still use ActiveSync to

synchronize your Calendar and Contacts.

Create a synchronization schedule

Create a schedule so that your phone and server synchronize at the intervals you specify.

1 Press

Start > ActiveSync > Menu >

Options > Mobile Schedule

2 Select how often you want the synchronization to

take place, then Press

Done.

Select the PC for wireless synchronization

How you configure wireless synchronization depends on your network. For example, you may need to set up a virtual private network (VPN) connection to the network.

1 Press

2 Press

Start > ActiveSync > Menu >

Options >

· In

· Check

PC Settings.

Use, select the name of the PC.

Use mobile schedule to sync with

this PC

Sync with this PC during manual

sync

, if you want to initiate synchronization

manually.

Done twice.

Draft D (Jan. 20, 2004) 77

Voq User Guide

Choose what to sync wirelessly

Note: if you are using VoqMail, do not set any server

parameters for

Inbox.

To choose what to synchronize over the air:

1 Press

Start > ActiveSync > Menu >

Options >

Server Settings.

2 Scroll to the information type that you wish to

synchronize.

3 Check

Tip: The most efficient use of bandwidth for remote

Sync <...> with a server, then press

Done.

synchronization is:

• VoqMail for e-mail

• ActiveSync for Calendar - once a day

• No wireless sync for Contacts - you would do this

at home or at the office via your sync cable.

Synchronize your calendar wirelessly

To synchronize your calendar over the air:

1 Press

2 Check

Start > ActiveSync > Menu >

Options >

Done.

Server Settings >Calendar.

Sync calendar with a server, then press

Set VoqMail Sync Settings

You can control the VoqMail synchronization between the phone and your desktop PC.

To set synchronization parameters:

1 Press

2 Choose how you want the phone to synchronize

Start > VoqMail Settings > Schedule

Settings > Advanced

your messages:

Smart Sync–Smart Sync periodically checks

your work mail server to see if the status of any messages have changed. For example, if Smart Sync detects that a message has been read on your desktop PC, it also changes the status of the message on the phone to read. The reverse is also true. Messages read on the phone are marked as read on the desktop.

Sync Full Messages–Choose how often you

want the phone to complete a full synchronization of messages. This means downloading the full bodies of all messages in your VoqMail Inbox.

Sync When Roaming–enable or disable

automatic polling when the phone is in roaming mode.

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Synchronizing Your Phone

ActiveSync errors

If ActiveSync cannot synchronize your information, it displays an error on your phone. When the message appears, press the joystick to display more information about the error.

Note: Some types of errors can interfere with

automatic synchronization. If you suspect that a scheduled automatic synchronization has not occurred, try to manually synchronize your information. A successful manual synchronization resets the automatic synchronization.

2 Fill in the fields:

User name–enter your Microsoft Exchange

User name.

Password–enter your Microsoft Exchange

password.

Domain–enter the name of the domain for

your Microsoft Exchange Server (if required).

Save password–select this to have the

phone save your password so that you don’t need to type it again.

Server name–enter the name of the

Microsoft Mobile Information Server you connect to.

ActiveSync e-mail accounts

If your service provider or corporate mail server supports the IMAP4 protocol, we recommend you set up a VoqMail Personal or a VoqMail Pro account to handle your mail. See “Setting up a VoqMail account”

on page 54.

Before you begin to set up an ActiveSync e-mail account, talk to your service provider or system administrator. You will need the name of the server and the server domain name.

3 Press

Create an ActiveSync e-mail account

To set up an ActiveSync e-mail account, use the ActiveSync setup wizard:

1 Press

2 Fill in the fields on each page of the wizard. Press

3 Press

Done > Sync.

Start > Inbox > Menu > Options >

Account Setup > Menu > New

Next or Previous to move from page to page.

Done.

Configure an Exchange Server connection

To configure or edit the server connection:

1 Press

Draft D (Jan. 20, 2004) 79

Start > ActiveSync > Menu >

Options > Connection

Voq User Guide

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Configuring Your Phone

Phone Certificates Sounds Data connections Profiles Date and time

Home screen Owner information

About Power management

Accessibility Regional settings

Beam Voq software updates

Voq User Guide

The Settings screen lets you change the way your Voq phone looks and behaves to match the way you use it. For example, you can change the Home screen background or the sounds your phone makes.

To view the main Settings menu:

1 Press

Start > Settings.

2 Select an option from the list. These options are

described below.

Phone

You use Phone settings to set options including call forwarding, call waiting, and caller ID.

Call Barring

Block incoming or outgoing calls. For example, you can block all outgoing international calls. See also Fixed Dialing as a different way to restrict outgoing calls.

1 Press

2 In

3 Press

Start > Settings > Phone >

Call Barring

Block incoming calls or Block outgoing

calls

, scroll to the option you want.

Done.

Call Forwarding

Its easy to forward your unanswered Voq calls to another number (your corporate voice mail, for example).

1 Press

Start > Settings > Phone >

Call Forwarding

2 Choose when to forward a call:

Unconditional–forward all calls immediately

No Reply–forward calls when you do not

answer

Busy–forward calls when your line is busy

Unavailable–forward calls when your phone

is off or out of service range

3 Select

Enable call forwarding.

4 Enter the phone number to which calls are to be

forwarded.

5 Select

Done.

Call Options

Use Call Options to set various phone options. Press

Start > Settings > Phone > Call Options.

Any key answer—Answer calls by pressing any

•

key on the keypad.

•

Show SIM contacts—Display contacts stored

on your SIM card in your Contacts list.

•

Voice mail number—Enter the number you dial

for your voice mailbox. The phone dials this number when you press and hold

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Configuring Your Phone

• SMS Service Center—Enter or change the

service provider number used to process SMS calls. Contact your wireless network operator to obtain this number.

•

Country code—Specify your country code.

•

Area code—Specify your area code.

Call Waiting

You can choose to be notifiied if you receive a call while you are already on a call.

1 Press

2 Select or clear

Start > Settings > Phone >

Call Waiting

notifications

Provide call waiting

Caller ID

Caller ID lets you decide if you want people to see your name and number on their phones when you call them.

1 Press 2 In

3 Press

Start > Settings > Phone > Caller ID.

Provide my caller ID to, scroll to the option

you want:

contacts

Everyone, No one, or Only my

Done. The selected callers are able to see

your name and phone number information when you call them.

Channels

You can configure phone channel settings.

1 Press 2 Select the options you want, then press

Start > Settings > Phone > Channels.

Done.

Fixed Dialing

Fixed dialing lets you restrict outgoing calls to the area codes and phone numbers you specify.

1 Press

Start > Settings > Phone > Fixed

Dialing

2 Check

Enable fixed dialing, then press

Menu > Edit Numbers > Menu > Add.

3 Enter the phone number or area code to which to

restrict calling and press

Done.

4 Repeat these steps to add more numbers as

necessary.

You will be able to make and receive calls only to and from the numbers or area codes specified.

Networks

Choose a specific network or allow the phone to determine the network automatically.

1 Press

Start > Settings > Phone > Networks.

Draft D (Jan. 20, 2004) 83

Voq User Guide

2 In Network selection, scroll to the option you

want, either Manual or Automatic.

Manual–press Menu > Select a Network.

Select the network, then press

Done. The

phone uses the selected network.

Automatic–press Menu > Preferred Networks

press

. Select the networks to use, then

Done. The phone automatically uses the

preferred networks.

Sounds

You can choose the sounds for ring tones, notifications, reminders, and other events. You can also turn off the tones you hear when pressing number keys. Your phone can also remain silent or vibrate.

To set alert sounds for incoming e-mail messages, see

“E-mail sound alerts” on page 56.

Change the sound for an event

1 Press Start > Settings > Sounds. 2 Scroll to the event for which to specify a sound. 3 Scroll (right or left) to select a sound. Press

if you don’t want to hear a sound.

When you select a sound, the sound plays. To play it again, press

Menu > Play.

None

Copy a sound from your PC

1 Connect the phone to the USB port on your

desktop PC by using the sync cable or the cradle.

2 On your PC, copy the sound file you want. The file

format must be .wav, .mp3, or .wma.

3 From your desktop PC, start ActiveSync. 4 On the main window, click

My phone, double-click Storage, double-click Application Data, double-click Sounds, and

Explore, double-click

then paste the sound file into the Sounds folder.

Delete a sound

You can only delete sounds that you have added, not sounds that come with the phone.

1 Press

Start > Settings > Sounds > Menu >

Delete Sounds

2 Select the sound to delete. 3 Press

Yes.

Changing keypad tones

The phone generates tones that represent the numbers you press on the keypad and sends these tones over the network to communicate with other devices. The phone also plays these tones for you to hear.

You can turn off the tones you hear or change them to clicks. The phone still sends tones across the network.

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Change or turn off keypad tones

1 Press Start > Settings > Sounds > Keypad

control

2 Select 3 Press

Tip: If you have trouble accessing your voice mail

Tone, Click, or None.

Done.

system or answering machine, try changing from Short tone to Long tone.

Turn on keypad tones

1 Press Start > Settings > Sounds. 2 In

Keypad control, select either Short tone or

Long tone.

3 Press

Done.

Configuring Your Phone

Profile Normal Silent

Auto-answer

Ring type

Ring volume

Alarm type

Alarm volume

Notification type

Notification vol.

System sound vol.

n/a n/a

ring vibrate

3off

increasing vibrate

3off

play sound vibrate

3off

Profiles

Select a profile

The quickest way to select a profile is to scroll to the

A profile is a group of settings that determines how your phone notifies you of incoming calls, messages, or approaching appointments. For example, if you are going into a meeting, you may want all visual notifications only.

The default profile is called Normal. The table below compares the default Normal and Silent settings:

profile displayed at the bottom of the Home screen and press the joystick. Scroll to a new profile and press the joystick. Or:

1 Press 2 Scroll to a new profile, press

Tip: You can also change your profile using the Quick

Start > Settings > Profiles.

Menu > Select >

Done.

List. Press the Power button and then select the profile.

Draft D (Jan. 20, 2004) 85

Voq User Guide

Edit a profile

1 Press Start > Settings > Profiles. 2 Scroll to the profile to edit. 3 Press 4 Modify the settings and press

To revert to the default profile settings, press

Reset to default

Menu > Edit.

Done.

Menu >

Home screen

Home Screen settings determine the Home screen layout, the color scheme, the background image, and the time delay before the Home screen appears when your phone is idle.

Change the Home screen

1 Press Start > Settings > Home Screen. 2 In Home screen layout, Color scheme, and

Background image, select the options you want.

3 Press

Copy a background from your PC

You can copy an image from your PC to your phone. The image must be in .gif, .jpg, or .bmp format. For best results, use images with a 176 x 200 screen resolution.

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Done. The image appears behind the text

on the Home screen.

1 Connect the phone to your desktop PC with a USB

cable or place the phone in the desktop cradle.

2 On the desktop PC, start ActiveSync. 3 On the main ActiveSync window, click

Explore, double-click My phone, double-click IPSM, double-click Application Data, double-

click

Home, and then paste the image file into

the Home folder.

4 Follow the instructions under “Change the Home

screen” above, to select the new background you just copied to your phone.

File >

Specify the idle time before the Home screen appears

1 Press Start > Settings > Home Screen. 2 In

Time out, scroll to the amount of time for the

phone to be idle before the Home screen automatically appears.

3 Press

Done.

About

The About screen displays information about the phone operating system, including the version number and copyright information.

View operating system information

Press Start > Settings >About.

Configuring Your Phone

Accessibility

Accessibility settings determine:

System font size–the size of the display font.

•

Multipress time out–the length of time

between keypresses in Multipress mode.

•

Confirmation time out–the time before an

unconfirmed action times out. For example, if a dialog box appears on the Home screen and you do not respond, the time it takes for the dialog box to disappear on its own.

•

In-call alert volume–the volume level for

sounds that play when you are on a call.

Change Accessibility settings

1 Press Start > Settings > Accessibility. 2 Select the options you want, then press

Done.

Beam

If you want to receive infrared beams from other devices, you must turn on the option to receive incoming beams.

Receive incoming beams

Press Start > Settings > Beam > Receive

incoming beams

beams from other devices until you clear this option.

Draft D (Jan. 20, 2004) 87

. The phone receives all incoming

Note: Turn off this option when not in use to save

battery power.

Certificates

Public key certificates identify you when you log on to a secure network. Certificates also help establish the identity of other computers, such as servers, with which you connect. This helps prevent unauthorized users from accessing your device. You can store two types of certificates on your phone:

•

Personal certificates–Establish your identity.

•

Root certificates–Establish the identity of serv-

ers to which you connect.

View and delete certificates

Press Start > Settings > More > Certificates.

· To view the list of personal certificates, press

Personal.

· To view the list of root certificates, press

Root.

· To delete a certificate, scroll to it, then press

Menu > Delete.

· To view details about a certificate, select it in

the list.

Voq User Guide

Data connections

Data Connections settings specify dial-up, Virtual Private Network (VPN), and proxy connections so that you can connect to the Internet or your company network.

Check with your service provider to see if a data connection has already been set up for you, and if over-the-air configuration is supported.

Dial-up connections

You can create a dial-up connection to connect remotely to the Internet, a Wireless Application Protocol (WAP) network, or your company network.

When you open a program that is configured to use this connection, your phone connects automatically. For example, you can create a connection to the Internet and then configure Internet Explorer to use it.

Create a dial-up connection

1 Press Start > Settings > More > Data

Connections Dial-up Connections > Menu > Add.

> Menu > Edit Connections >

2 Enter the requested information as follows and

then press

Done:

Description–enter a name for the

connection.

Connects to–scroll to the network.

Phone number–enter the phone number you

use to dial the network.

User name–enter your network user name.

Password–enter your password.

Domain–enter the domain name, if required.

Note: If you are not sure about the information to

enter, ask your network administrator.

Tip: If you subscribe to General Packet Radio Services

(GPRS), you can set up a GPRS connection to access your company network or the Internet, which is faster than a dial-up connection. For instructions, see “GPRS

connections” on page 90.

Edit a dial-up connection

1 Press Start > Settings > More > Data

Connections > Menu > Edit Connections > Dial-up Connections

2 Scroll to the connection to edit. 3 Press

Menu > Edit.

4 Change any information, then press

Done.

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Configuring Your Phone

Delete a dial-up connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections > Dial-up Connections

2 Scroll to the connection to delete. 3 Press

Menu > Delete.

VPN connections

Note: if you are using VoqMail Pro, use the VoqMail setup wizard to set up your VPN connection. See

“Setting up a VoqMail account” on page 54.

If your company has set up a virtual private network

Connects to–scroll to the type of network to

which you will connect (typically My company Network).

User name–enter your user name for the

VPN.

Password–enter your password.

Domain–enter the domain name, if required.

· If you selected

IPSec in VPN type, select the

type of authentication, either Pre-Shared Key or Certificate, in selected

Note: If you are not sure about the information to

IPSec authentication. If you

Pre-Shared Key, enter the key.

enter, ask your network administrator.

(VPN), you can create a VPN connection to gain access to your company network over an Internet connection.

Create a VPN connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections > VPN Connections > Menu > Add

2 Enter the requested information as follows, then

press

Done:

Description–enter a name for the

connection.

VPN type–scroll to the type of VPN.

Server–enter the VPN server name.

Connects from–scroll to the type of network

from which you will connect to the VPN

Edit a VPN connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections Connections.

> VPN

2 Scroll to the connection to edit. 3 Press 4 Change any information and press

Menu > Edit.

Done.

Delete a VPN connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections Connections.

2 Scroll to the connection to delete. 3 Press

Menu > Delete.

> VPN

(typically The Internet).

Draft D (Jan. 20, 2004) 89

Voq User Guide

Proxy connections

Proxy connections provide access to the Internet over an existing connection to your company network.

Create a proxy connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections Connections > Menu > Add

2 Enter the requested information as follows, then

press

Done:

Description–Enter a name for the

connection.

Connects from–Scroll to the type of network

from which you will connect.

Connects to–Scroll to the type of network to

which you will connect.

Proxy (name:port)–Enter the proxy server

name and port number in the form: server name:port number.

Type–Scroll to the type of proxy connection to

create.

User name–Enter your user name for the

network to which you will connect.

Password–Enter your password.

Note: If you are not sure about the information to

enter, ask your network administrator.

> Proxy

Edit a proxy connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections Connections

> Proxy

2 Scroll to the connection to edit. 3 Press 4 Change any information and press

Menu > Edit.

Done.

Delete a proxy connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections > Proxy Connections

2 Scroll to the connection to delete. 3 Press

Menu > Delete.

GPRS connections

If you subscribe to General Packet Radio Services (GPRS), you can set up a GPRS connection to gain access to your company network or the Internet.

When you open a program that connects to the Internet, the phone uses this connection.

Create a GPRS connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections Connections > Menu > Add

> GPRS

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Configuring Your Phone

2 Enter the requested information as follows and

press

Done:

Description–enter a name for the

connection.

Connects to–scroll to the type of network to

which you will connect.

Access point–enter the information provided

by your system administrator.

User name–enter the user name for the GPRS

network.

Password, enter the password.

Primary DNS–enter the primary domain

naming system (DNS) address, as provided by your network administrator.

Secondary DNS–enter the secondary DNS

address, as provided by your system administrator.

IP address–enter the IP address provided by

your system administrator.

Note: If you are not sure about the information to

enter, ask your network administrator.

Edit a GPRS connection

1 Press Start > Settings > Data Connections >

Menu > Edit Connections Connections

2 Scroll to the connection you want to edit, then

press

Menu > Edit.

3 Change any information and press

Draft D (Jan. 20, 2004) 91

> GPRS

Done.

Delete a GPRS connection

Press Start > Settings > Data Connections >

Menu > Edit Connections Menu > Delete

> GPRS Connections >

Adding a URL exception

Some URLs for Web pages on your company intranet may use periods, for example: intranet.companyname.com. To view these pages in Internet Explorer, you must create an URL exception, otherwise, the pages do not display.

Note: You do not need to create URL exceptions for

Internet URLs.

Add a URL exception

1 Press Start > Settings > Data Connections >

Menu > Work URL Exceptions > Menu >

Add

2 In

URL Pattern, enter the URL. Separate

multiple URLs with a semicolon (;).

3 Press

Edit a URL exception

1 Press Start > Settings > Data Connections >

2 Select the URL to edit. 3 Edit the URL, then press

Done.

Menu > Work URL Exceptions

Done.

Voq User Guide

Delete a URL exception

1 Press Start > Settings > Data Connections >

Menu > Work URL Exceptions

2 Scroll to the URL to delete. 3 Press

Menu > Delete.

Date and time

Use Date and Time settings to change the local time zone, the current date and time, and to set the alarm.

Set the date and time

1 Press Start > Settings > Date and Time.

Time Zone–scroll to your time zone.

Date–scroll to the month, day, or year and

edit the information.

Time–scroll to a number and edit it.

2 Press

Set the alarm

1 Press Start > Settings > Date and Time.

2 Press

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Done.

Alarm–scroll to Off or On.

Alarm time–set the time for the alarm to go

off.

Done.

Owner information

Owner Information settings allow you to record personal information such as your name, phone number, and e-mail address. If, for example, you lose your phone, the person finding it can contact you.

Configure owner information

1 Press Start > Settings > Owner Information. 2 Enter your information, then press

Done.

Power management

Power Management settings provide ways to conserve battery power, such as a timeout for the display and backlight when the phone is idle.

Configure power management settings

1 Press Start > Settings > More > Power

Management.

Main battery–displays the amount of battery

life remaining.

Backlight time out–select the amount of

time the phone is idle before the backlight turns off.

Display time out–select the amount of time

the phone is idle before the display turns off.

2 Press

Done.

Configuring Your Phone

Regional settings

Regional settings change the language, date, and time style, as well as number and currency formatting options.

Configure Regional Settings

1 Press Start > Settings > Regional Settings.

Language–scroll to the language to use when

entering information.

Locale–scroll to your locale. This changes the

remaining settings appropriately.

2 Configure other settings in the same manner. 3 Press

Note: After changing the language, you must turn the

phone off and on again for the change to take effect.

Done.

Voq software updates

The Voq phone contains code and configuration which over time may require replacement to add or enhance features, or to fix bugs.

To ensure that you are running the latest software or firmware, your phone periodically contacts the Voq Update Server and notifies you if any updates are available. If one is available, your phone displays a screen that asks you to confirm the download and

installation of the update file. Press

Install to update

your phone. If you cancel the VoqUpdate screen, the phone displays it again on a periodic basis. You should install all updates at your earliest convenience to ensure the smooth operation of your phone.

In the event of a major upgrade, you may need to use your PC to download the software or firmware and install it on your phone using ActiveSync. The phone will notify you of any action you need to take.

Change VoqUpdate settings

You can choose how often your phone checks for updates.

1 Press

2 Choose

Start > More > VoqUpdate > Menu >

Settings

Daily or Weekly.

Manually check for updates

You can manually check for updates at any time.

1 Press 2 The phone checks for updates and notifies you if

3 If updates are available, press

Start > More > VoqUpdate > Scan.

updates are available.

Install.

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Securing Your Phone

Keypad lock

Phone lock

SIM lock

PIN2

Voq User Guide

Your Voq phone provides several levels of security to avoid accidental or unintended use of your phone:

•

Keypad lock: locks the keys to prevent

accidental dialing.

•

Phone lock: locks the phone after a period of

inactivity to prevent unauthorized use of your phone.

•

SIM lock: locks your SIM card to prevent unau-

thorized use of your SIM. When enabled, you must enter a password when you turn on your phone or if you use the SIM card in another phone.

•

PIN2: locks specific features of the phone such

as call barring. You are prompted for this number only when you try to change settings, not when you start your phone.

Keypad lock

To lock the keypad, on the Home screen, press and

hold the . The left soft key command displays

Unlock.

To unlock the keypad on the Home screen, press

Unlock, then press the # key.

Keypad lock nevers requires a password.

Phone lock

Phone lock is a security feature that automatically locks the keypad after a specified period of inactivity. You need a password to unlock the phone. You can still receive calls and make emergency calls when the phone is locked.

Enable the phone lock

1 Press Start > Settings > More > Security >

Enable Phone Lock

2 Fill in the fields:

Lock phone after–scroll to the amount of

time for the phone to be inactive before automatically locking.

Password–enter the password to unlock the

phone. If you do not want to use a password, leave this field blank.

Confirm password–if you entered a

password, enter it again.

3 Press

Done.

Disable the phone lock

1 Press Start > Settings > More > Security >

Disable Phone Lock

2 Enter the password. 3 Press

Done.

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Securing Your Phone

Lock your phone with Quick List

Once you select the time delay and create a password, you can quickly enable phone lock from the Quick List, without configuring your settings again.

1 Press and hold the Power button to display the

Quick List.

2 Select 3 Press

Device lock.

Done.

SIM lock

The Subscriber Identity Module (SIM) card stores all your account information. You can lock your SIM card so that a PIN is required each time someone turns on the phone.

Important: Be sure to make a note of your PIN. With

the SIM lock enabled, you will not be able to use your phone without it, except for emergency calls.

Lock the SIM card

1 Press Start > Settings > More > Security >

Enable SIM Lock

2 Enter your PIN. 3 Press

Done.

Unlock the SIM card

1 Press Start > Settings > More > Security >

Disable SIM Lock

2 Enter your PIN. 3 Press

Done.

PIN2

A second PIN number controls specific features of your SIM card such as call barring. You are prompted for this number only when you try to change settings, not when you start your phone.

Change PIN2

1 Press Start > Settings > More > Security >

Change PIN2

2 Fill in the fields:

Old PIN–enter the current PIN.

New PIN–enter the new PIN.

Confirm new PIN–enter the new PIN again.

3 Press

Done.

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Browsing the Internet

Customizing Internet Explorer

Voq User Guide

Browsing the Internet

You can browse the Web on your phone using Pocket Internet Explorer. The Favorites list, rather than a home page, is the main screen, so you can easily go to your favorite Web sites.

Note: Pocket Internet Explorer does not support frames on a web page.

Setting up Internet access

When you install the SIM card you received from your service provider, you should be able to access the Internet without any extra configuration, provided you subscribe to a GPRS data service.

For information on manually configuring your Internet connections, see “Data connections” on page 88.

Open Internet Explorer

Press Start > Internet Explorer.

Disconnect from the Internet

If you are viewing a Web page, press End to disconnect from the Internet.

Search the Internet

1 Flip open the thumbpad. 2 Enter the word or words you wish to search

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3 Select Google. This launches google with your

text as the search string.

View a favorite using myVoq

1 Open the thumbpad 2 Start typing the name of the favorite. For

example, MSN.

3 Highlight the Link, then press

Go.

View a favorite

1 Press Start > Internet Explorer. 2 Scroll to a favorite and press 3 To view your Favorites list from a web page,

press

Favorites.

Go.

Go to a link

1 Open a web page. 2 Scroll vertically or horizontally to see all available

links.

3 Select the link, then press the joystick.

Go to a Web page

1 Press Start > Internet Explorer > Menu >

Address Bar

2 Enter the Web address, then press

Go.

Sierra Wireless VOQA10 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started

What’s in the box?

Getting up and running

1 Insert your SIM card

2 Install the battery

3 Charge the battery

4 Make a call

5 Send an SMS

6 Set up synchronization

7 Top ten things to do next!

Knowing Your Phone

The VoqTM professional phone

Flip-open QWERTY thumbpad

Home screen

myVoqTM screen

Keypad

Joystick

Keys and buttons

Programs

Status icons

The Basics

Turning your phone on and off

Locking and unlocking the keypad

Setting the time and date

Setting number, time, and currency formats

Using the Quick List

Entering text and numbers

Keypad input modes

Navigating menus using numbers

Navigating with the joystick

About myVoq

Starting myVoq

Searching

Storing and sending

Browsing for files

Using Secure Digital (SD) cards

Making and Answering Calls

Making calls

What you see when you dial

Speed dialing

Voice dialing

Voice dialing modes

Commands

Advanced dialing options

Answering calls

Options while talking

Taking notes while on a call or listening to voicemail

Answering a second call

Call forwarding

Reviewing calls

Call history

Retrieve voice-mail messages

Call timers

Managing Your Personal Information

Managing your contacts

Contacts list

Adding Contacts

Add a contact using the thumbpad

Add a contact using the keypad

Add notes to a contact

Edit a contact

Add a contact from an incoming call

Download contacts from your PC

SIM contacts

Using the calendar

Answer meeting requests

Add a new appointment

View your schedule

Using tasks

The task list

Writing notes

Edit a note

E-mail and Messaging

Choosing your e-mail program

Working with multiple accounts

VoqMail Personal version features