Sierra Wireless VOQA10 User Manual

user guide
Explore your Voq
Beta Documentation
TM
Contents
8 What’s in the box? 8 Getting up and running
13 Knowing Your Phone
14 The VoqTM professional phone 15 Flip-open QWERTY thumbpad 16 Home screen 16 myVoqTM screen 16 Keypad 17 Joystick 17 Keys and buttons 19 Programs 20 Status icons
21 The Basics
22 Turning your phone on and off 22 Locking and unlocking the keypad 22 Setting the time and date 23 Using the Quick List 23 Entering text and numbers 24 Navigating menus using numbers 25 Navigating with the joystick
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25 About myVoq 28 Using Secure Digital (SD) cards
29 Making and Answering Calls
30 Making calls 32 Voice dialing 35 Answering calls 37 Reviewing calls
39 Managing Your Personal Information
40 Managing your contacts 44 Using the calendar 45 Using tasks 46 Writing notes
49 E-mail and Messaging
50 Choosing your e-mail program 53 VoqMailTM Software 59 Creating Messages 63 Working with message folders 64 Viewing and responding to messages 68 Multimedia Messaging Service (MMS) 68 Instant messaging
Voq User Guide
73 Synchronizing Your Phone
74 Synchronizing your Voq phone 75 Getting started 77 Synchronizing remotely
81 Configuring Your Phone
82 Phone 84 Sounds 85 Profiles 86 Home screen 86 About 87 Accessibility 87 Beam 87 Certificates 88 Data connections 92 Date and time 92 Owner information 92 Power management 93 Regional settings 93 Voq software updates
95 Securing Your Phone
96 Keypad lock 96 Phone lock
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97 SIM lock 97 PIN2
99 Browsing the Internet
100 Browsing the Internet 102 Customizing Internet Explorer
103 Playing Music, Games, and More
104 Playing audio and video files 106 Java MIDlet Manager 107 VoqTag indexes 108 Playing Solitaire 108 Playing Mount Voq 109 Using the calculator 110 Recording voice notes and memos 111 Using your phone as a modem 112 Adding programs 112 Removing programs 113 Remove Programs
115 VoqTM Accessories
116 Accessories 119 Accessory Kits 120 TTY Devices 121 Using the desktop cradle
123 Keystrokes
124 QWERTY thumbpad key strokes
127 Regulatory, Safety, and Warranty In­formation
132
Contents
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Voq User Guide
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Getting Started

What’s in the box?
Getting up and running
1
Voq User Guide

What’s in the box?

Your box contains the following:
TM
Voq
Battery
AC adapter/charger
Mono headset
Synchronization cable
Companion CD
Documentation:
If any items are missing, please contact your Voq dealer.
handset
TM
· Voq
Pocket Reference
TM
· Voq
User Guide (this guide)
· Accessories fold-out

Getting up and running

Before you begin using your new Voq phone, prepare and test it by completing the following steps:
1 Insert your SIM card. 2 Install the battery. 3 Charge the battery (12 hour initial charge). 4 Make a call. 5 Send an SMS. 6 Set up synchronization. 7 Check out the “Top ten things to do next”.

1 Insert your SIM card

Your service provider will provide you with a SIM (Subscriber Information Module) card that contains all your account information. Your phone cannot function without this card. To install it:
1 Remove the SIM card from its packaging. 2 Lay the phone face down with the battery
removed.
3 Position the SIM card with the gold contacts
down and line it up with the SIM card outline on the phone. The cut corner of the card should point towards the center of the phone.
4 Insert the SIM card under the two metal guides.
5 Gently push the SIM card until it slides snugly
into place.
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Getting Started

2 Install the battery

You cannot operate the phone without the battery even if the phone is attached to the AC adapter.
1 Insert the battery, bottom end first, into the
opening on the back of the phone.
2 Lower the battery to the phone. Press the top of
the battery until it clicks into place.
To remove the battery:
1 Slide and hold the locking latch open. 2 With the latch open, pull the top of the battery
away from the phone and lift out the battery.
Note: Always turn off the phone using the Power
button before you remove the battery. Otherwise you may lose e-mails and other data.
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3 Charge the battery

Note: The initial charge must last a minimum of 12
hours. You can use your phone while the battery is charging. If the battery is totally discharged when you plug in the AC adapter, it takes several minutes for the phone to start up. This is normal and ensures that the phone has sufficient power for reliable operation.
1 Plug the lead from the AC adapter into the bottom
of the phone.
2 Insert the AC adapter plug into a power outlet. If
required, use the plug adapter for your country.
If you ordered the optional Premium Accessory Kit, you can also use the cradle to charge the battery. See
“Using the desktop cradle” on page 121.
3a During or after charging, set the correct date
and time. This is crucial to the proper functioning of many applications. On the Home screen, press
Settings > More > Date and Time
change AM/PM.
. Press any key to
Start >
Voq User Guide

4 Make a call

Try your new phone by making a phone call or by calling your voicemail box, if you have one.
1) Turn on the phone.
2) Dial the number.
3) Press the green
button.
To call your wireless voicemail, press and hold the key for two seconds. You do not need to press the
button.
For information about other call options, see “Making
and Answering Calls” on page 29.
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4) To end, press the red
button.
1

5 Send an SMS

1 Flip open the QWERTY thumbpad. When you do,
the phone displays the myVoq screen.
2 Start typing your message. 3 When you finish typing, press the
key, located just below the display screen under
Send SMS.
4 In the Insert Contact screen, either:
· type a phone number, the press
· type or choose a name from your contact list,
then press
5 Edit your message if necessary, the press
Select.
Send SMS soft
Add.
Send.
Getting Started

6 Set up synchronization

You can synchronize your E-mail, Contacts, Calendar, and Tasks so that the information on your phone and your desktop PC is the same and up to date. To do this
you must install Microsoft Desktop Tools onto your desktop PC.
To install the software, insert the Voq companion CD into the CD-ROM drive of your PC. On the Getting Started window, click instructions.
For more information, see “Synchronizing your Voq
phone” on page 74.
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®
ActiveSync® and VoqTM
Start Here and follow the

7 Top ten things to do next!

The Voq phone is an exciting new device that combines a phone, a PDA, and an e-mail/SMS text messenger in a single package. Try out these other key Voq features:
Set up your e-mail. Choosing your e-mail
program, page 50.
Add contacts and make a call from your contacts
list. See “Managing your contacts” on page 40.
Browse the Web. See “Browsing the Internet” on
page 100.
Wirelessly sync your calendar to Microsoft
Exchange 2003. See “Synchronize your calendar
wirelessly” on page 78.
Play a song. See “Playing Music, Games, and
More” on page 103.
Configure voice dialing. See “Voice dialing” on
page 32.
Send a multimedia (MMS) message. See
“Multimedia Messaging Service (MMS)” on page 68.
Use the speakerphone. See “Turn the
speakerphone On and Off” on page 35.
Learn about myVoq. See “About myVoq” on
page 25.
Change your ring tones. See “Change the sound
for an event” on page 84.
Voq User Guide
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Knowing Your Phone

The VoqTM professional phone
Flip-open QWERTY thumbpad
2
Home screen
myVoqTM screen
Joystick
Keys and buttons
Programs
Status icons
Voq User Guide

The VoqTM professional phone

Congratulations! Your new Voq phone will change the way you communicate. This innovative phone puts the
Infrared port
Headset connector
Volume control
Joystick
Soft key
Talk button–green
Home button
Microphone
OS: Windows MobileTM 2003 software for Smartphone
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USB connector
best of wireless technology in the palm of your hand— make calls, send e-mail and SMS messages, browse the Internet, and manage your calendar. For a person on the go, it’s everything you need and more.
Handset speaker
On/Off button
Record button
Color display
Soft key
SD card slot
End button–red
Back button
myVoq button
Keypad
AC adapter connector
Knowing Your Phone

Flip-open QWERTY thumbpad

The Voq phone has a remarkable flip-open QWERTY thumbpad that lets you create text messages and e-mails using a full-featured keyboard. To use the thumbpad, just flip it open and start typing. It’s that simple. When in the Home screen or on a call, opening the thumbpad launches the myVoq screen.
Number keys See Note.
Letter keys
Shift key
Function key
Most keys have a second character printed just above the main character. To type this character, press a function key and then a character key. For example, to type an equal sign (=), press “function+h”. When you are in a text field, such as in a contact record, you can display a full table of symbols, by pressing the function key twice.
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Space keys
Press the Shift key twice to invoke shift lock. The next key you press will be in uppercase.
You can cut, copy and paste just like on a PC keyboard. To select text, press and hold the Shift key, then move the joystick left or right. To cut, copy, or paste, press the function key, then
For a complete list of keystrokes that you use to display special characters, see “QWERTY thumbpad key
strokes” on page 124.
x (cut), c (copy), or v (paste).
Number keys
Backspace key
Return key
Shift key
Function key
Voq User Guide

Home screen

The Home screen is what you see when you first turn on your phone. You can change the background images and colors of your Home screen to suit you. You can even download your own images. For more information on customizing your display, see “Home
screen” on page 86.
The Home screen is the starting point for many tasks. Scroll to any area on the Home screen and press the joystick to start the application.
Recently used programs
Next Appointment
Ring profile
Start–Press Start to display a list of all the programs
on your phone. To start a program, scroll to it and press the joystick. Select
Contacts–Press Contacts to display your list of
contacts. To call a contact, scroll to a name and press
.
More to display more programs.
Status icons
Time and date
Messages
Current soft key commands

myVoqTM screen

The myVoq screen is what you see when you press
or flip open the thumbpad from the Home
screen or during a call.
The myVoq program powers the thumbpad and activates the phone’s advanced search, store, and send capabilities. Use myVoq to:
Easily send an SMS or e-mail
Quickly find information stored on your phone
Store your notes, new contacts, and lists
For more information, see “About myVoq” on page 25.

Keypad

The keypad is a standard 12-key alphanumeric pad that you can use to dial a number, type messages with one hand, or navigate a menu by pressing a number.
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Knowing Your Phone

Joystick

In the center of the phone is the joystick. You use it to move around the screens and select the items you want. The joystick moves in five directions: left, right, up, down, and in.
End button
Ends voice or data calls.
Ends the active call when you are on a
conference call, or when you have another call on hold.
Locks the keypad when you press and hold the
button.
Home button
Displays the Home screen leaving other
When you press the joystick in, it works like the Enter key on a keyboard, or like a left mouse click. It confirms your selection and starts an action.

Keys and buttons

Talk button
Dials a phone number you enter or select.
Redials your last number when you press it twice
quickly with no number entered.
Places a call on hold and answers a second call if
you have Call Waiting.
Switches between an active call and a call that is
on hold.
Activates or deactivates the Speakerphone when
you press and hold it during a call.
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applications open.
myVoq button
Launches myVoq with the thumbpad closed.
Activates the phone’s advanced search, store,
and send capabilities.
Clears any text and returns you to the myVoq
screen when you press and hold the button.
Back button
Returns to the previous screen.
Deletes characters like a backspace key when
you are typing a message or entering data.
Clears all when you press and hold it, when you
are typing a message or entering data.
Voq User Guide
Soft keys
The phone has two keys located directly below the display. Each key performs the command displayed above the key. The command changes depending on the screen.
Command
Soft key
On many screens, the right soft key is called The Menu soft key lists options that are relevant to what your are doing. It is a good idea to press check out the many options available to you.
Command
Soft key
Menu.
Menu to
Power button
Turns the phone on and off when you press and
hold.
When the phone is on, displays Quick List when
you press it once. For a list of Quick List commands, see “Using the Quick List” on
page 23.
Volume buttons
The volume buttons are located on the left side of the phone. They raise or lower the volume of the phone speaker or the headset for voice calls.
To change the ringer volume, press
> Profiles
are using.
, then change the settings for the profile you
Start > Settings
Record/Voice Dial button
Turns voice dialing on when when you press and
hold. See “Voice dialing” on page 32.
Turns the voice memo recording function on
when you press once. See “Recording voice
notes and memos” on page 110.
* Key
Changes between upper and lowercase when
you are using the keypad in text input mode.
Switches between text and numeric input modes
when you are in a text field and you press and hold it on the keypad.
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Knowing Your Phone

Programs

MSN Messenger
Send instant messages to your friends and col-
Your phone comes with a number of installed applications as shown below. To access these applications, press
Inbox/SMS
Start.
Read, write, and send e-mail and SMS mes­sages.
VoqMail
Set customized alerts for incoming mail. Con­figure rapid, low-bandwidth, battery-saving mail delivery.
Contacts
Quickly find who you are looking for.
Calendar
Keep track of your appointments and events, and set up reminders.
Internet Explorer
Browse the Internet or visit a favorite site.
leagues.
Pocket MSN
Sign up for Microsoft’s offering of online ser­vices.
Settings
Change the way the phone looks and behaves to suit you.
ActiveSync
Keep the information on your phone and your PC up to date.
Speed Dial
View and set up numeric shortcuts for impor­tant contacts.
Tasks
Keep a list of things you need to do and set up reminders.
Voice Notes
Record short voice messages and memos, and
Call History
Look up who called or sent a message. Display call statistics.
myVoq
play them back.
Windows Media
Play music/video clips. Listen to Internet radio.
Activate the thumbpad and the phone’s power­ful search, store, and save capabilities.
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Voq User Guide
myVoq Calculator
A calculator that keeps a running tab of what you type. Use it to quickly divide up the restau­rant bill, including tip and taxes.
Infrared
Beam information to/from other phones, PDAs, and laptops using infrared (Accessories folder).
Modem Link
Turn your phone into a modem that lets other devices send information (Accessories folder).
Mount Voq
Climb Mount Voq with this challenging thumb­pad typing game (Games folder).
Solitaire
Pass the time playing this well-known card game (Games folder).
Jawbreaker
Pass the time playing this challenging new game (Games folder).

Status icons

The phone displays a row of small icons across the top of the Home screen that provide information about the status of the phone, incoming calls, and messages.
New e-mail or SMS Call forwarding
New voicemail Call on hold
Ringer off Missed call
Line 1 Battery charging
Line 2, switch to Line 2, to listen to call
Voice call in progress Battery level
Data call in progress Low battery
Signal strength No battery
No signal Sync error
An e-mail attach­ment–downloaded
Flight mode -radio off Roaming
GPRS available GPRS in use
New instant message
An e-mail attachment – not downloaded
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The Basics

Locking and unlocking the keypad
Navigating menus using numbers
Using Secure Digital (SD) cards
3
Turning your phone on and off
Setting the time and date
Using the Quick List
Entering text and numbers
Navigating with the joystick
About myVoq
Browsing for files
Voq User Guide

Turning your phone on and off

To turn your phone On or Off, press and hold the Power button. If you are in another application and you want to turn off your phone, return to the Home screen first
by pressing before you press the Power button.
If you remove the battery without turning Off the phone, you will not lose personal data such as contacts, calendar, tasks, and saved notes. You will lose any unsaved data in forms or notes as well as the state of suspended games.

Locking and unlocking the keypad

Locking the keypad prevents accidental keypresses. If the keypad is locked you can still answer a call or make an emergency call.
To lock the keypad, on the Home screen, press
and hold . When the keypad is locked, the left soft key on the Home screen displays
To unlock the keypad, press
the
# key.
You can also set up a password for your phone. For more information, see “Phone lock” on page 96.
Unlock.
Unlock, then press

Setting the time and date

Note: Your phone needs the correct date and time to
ensure that your calendar and inbox work properly. For example, alarms will not occur at the expected times, and messages may not load correctly into your mailbox. Some service provider networks automatically set the date and time. If not, you must set them manually.
The clock has a separate battery that continues to work even when you remove the main battery. Whenever possible, leave the main battery installed to preserve the backup battery.
To set the date and time.
1 Press
2 Press
To change from AM to PM or vice versa, highlight or key on the keypad. To toggle back to the original setting, press the key again.
Start > Settings > More > Date and
Time
.
· Set your time zone.
· Set the date and time.
· Set the alarm clock if you wish.
Done when you have finished.
AM
PM in the Time or the Alarm field, then press any
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Setting number, time, and currency formats

Number, time, and currency formats can vary depending on where you live.
To change how numbers and dates appear on the screen:
1 Press
2 Scroll to the
Start > Settings > More > Regional
Settings
.
Locale field and choose your
language location, for example,
Kingdom)
. This automatically changes the time
English (United
and date format and other number settings for your area. If you wish, you can scroll to the individual fields such as
Date Style or Time Format field and
choose a different format.
3 Press
Done.

Using the Quick List

Power off
Flight mode (off)
Key lock
Device lock
Profile
Normal
Silent
Meeting
Outdoor
Automatic
Headset
Car
Speaker-
phone
The Basics
Turn off the phone safely.
Turn the radio On or Off (e.g. to play a game on an airplane). You cannot make calls or send mes­sages but you can use other fea­tures.
Lock the keypad.
Turn on password protection.
Choose a profile, which is a set of ring tone and volume settings.
To change the settings for a pro­file, from the Home screen,
Start > Settings >
press
Profiles > Menu
For more information on profiles, see “Profiles” on page 85.
Select profile >
> Edit.
Use the Quick List to perform common actions quickly. To display the Quick List:
1 When the phone is on, momentarily press the
Power button.
2 Scroll to a command and press the joystick. The
list items are:
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Entering text and numbers

The simplest way to enter text and numbers is using the flip-open thumbpad. For a list of keystrokes to display special characters, see “QWERTY thumbpad
key strokes” on page 124.
Voq User Guide

Keypad input modes

If you need to enter text or numbers using the keypad, or the top row of numbers on the thumbpad, there are several modes to choose from. To change the input mode, press the Press and hold the modes apply only to text fields.
Input Mode Icon Press Get
Multipress. To type the
first letter on a key, press it once. To type the second letter on a key, press it twice.
Multipress. All caps. ABC 2
Multipress. All lower-
case.
Numeric. Type num-
bers rather than letters.
Predictive text. See
below.
* key when you are in a text field.
* key to display a menu. These
ABC Changes to abc after key press.
abc 2
123 222 222
eZi
2
22
222
22
222
22
222
A
b
c
A
B
C
a
b
c
Predictive text
When you type using the keypad, your phone can predict and display words before all letters are pressed. There are two display options: inline and multiple candidate. As shown below, multiple candidate displays a row of possible words at the bottom of the display screen.
To choose a word in multiple candidate mode, select the word with the joystick, then press the joystick.
To change the input mode and other display options:
1 Press
Start > More > eZiTap > Options.
2 Scroll to the option you wish to change. 3 Press
OK when you have finished.

Navigating menus using numbers

Many menus provide numeric shortcuts to save scrolling and keystrokes. When you see a number beside an item in a list, press the corresponding
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number on the keypad or the thumbpad to select the item.
To open your Calendar, press 3 on the keypad or the thumbpad.

Navigating with the joystick

The Basics
Joystick
In
Joystick
left or right
The joystick can help you navigate and select information quickly. For example, if you are changing the ring tone for your phone (
Sounds
), you can use the joystick to select a tone
without displaying a list.
In the
Ring tone for line 1 field, pressing the joystick
in displays the complete list of sounds. However, if you move the joystick left or right, you toggle through the items in the list rather than displaying it.
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Start > Settings >

About myVoq

The myVoq program is the best way to search, store, and send information from your phone. This program:
Uses an innovative "enter-then-act" approach.
You enter information first, then decide what to do with it. For example, type a name, then save it to your Contacts list or dial the person’s number.
As you move the joystick left or right, you change the information in the field.
Voq User Guide
Provides a "predictive search engine," which
The default myVoq home screen looks like this. means that if you enter the letters "sco" on the thumbpad, the phone immediately returns a list of possible applications and entries where the
Text input area.
letters appear.
Reduces the frustration of text entry dramatically.
In addition to powering a full keyboard, the
Categories
Count of items in each category.
"Send" capability further reduces the number of keystrokes you need to send messages.
For a quick overview of what you can do with myVoq, see the Quick Reference “myVoq (including sending e-
mail and SMS)” on page 135.

Starting myVoq

myVoq starts when you flip open the thumbpad or press the myVoq button just below the joystick.
The myVoq screen displays a list of the default
categories shipped with the phone. These are:
History–a record of each of the actions you
have previously taken. This allows for the easy "recall" of a commonly executed task.
Contacts–your address book, synchronized
with your PC. You can search for the first name, last name, and company name fields.
Notes–a note pad program that allows you to
store notes easily and retrieve them later. You can search for the title of a note.
Calculator–a dynamic calculator. Preserves
a history of your calculations on a simulated "paper tape".
Favorites–a list of your favorite Internet
sites. You can search for the title of a favorite.
File browser–a browser to find files on your
phone.
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The Basics

Searching

The myVoq program provides powerful search capabilities that check multiple applications and categories at the same time.
Note: When the thumbpad is closed, myVoq uses 0-9
to find alphabetic names. When the thumbpad is open, myVoq uses the actual keyboard letters.
To search, start typing. As you type, the program
compares the letters, numbers, or characters you type with data in many of the applications listed on the phone, not just the Contacts list.
For example, myVoq automatically checks your notes or stock lists if you have any. To narrow the search you can type two letters separated by a space. myVoq will find entries that have at least two words that start with the letters.
Matches appear below the text area in two columns. The left column displays the application, the right column the matched field.
A selected entry on the left indicates there is more than one match for the application.
A selected entry on the right indicates a single match for the application.
To view all matches for a category, highlight the category in the left-hand column, then press the joystick or press
To view an item, highlight it in the right-hand column, then press the joystick, or press
To clear the myVoq text input area, press and hold the myVoq button.
View.
View.
Search contact fields
You can search any field in a contact record. For example, you could search using a person’s title and a company name.

Storing and sending

The myVoq program allows you to type text and save it as a Note, or even as a Contact record.
Draft D (Jan. 20, 2004) 27
Voq User Guide
You can also decide to send the note as an SMS or an e-mail message by pressing
as E-mail
or Send as SMS.
Menu and selecting Send

Browsing for files

You can browse for files stored on the Voq phone by typing the a portion of the folder or a file name. When you see the filename, highlight it with the joystick, then press the left soft key to open the file. You can also use the File browser to navigate to a folder.
Note: Files will open only if there is a suitable
application launcher or reader available.
To start the file browser:
1 Open the thumbpad or press . 2 Select File browser. 3 Use the joystick to navigate from folder to folder.

Using Secure Digital (SD) cards

An SD storage card is a stamp-sized flash memory card that comes in a variety of storage capacities. The Voq phone can access information such as music or contacts or e-mail attachments stored on an SD card.
Note: The Voq phone ships with a dummy SD card to
protect the phone from dust and debris. You must
remove this card before inserting your own SD card.
To insert an SD card:
1 Position the card with the contacts facing down
and the cut corner of the card facing the phone.
2 Push the card into the slot until the card clicks
into place.
To remove an SD card,
1 Push the card into the phone, then quickly
release the card. It should pop out.
2 Remove the card from the slot.
For information on copying information to an SD card,
refer to the documentation for the application you are
using. If you are using ActiveSync, refer to the
ActiveSync online help (3.7.1 or later).
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Making and Answering Calls

Making calls Voice dialing
Answering calls
Reviewing calls
4
Voq User Guide

Making calls

There are many ways to make a call. The simplest is to
dial the number and press . To end a call, press .

What you see when you dial

When you dial a number using the keypad, the phone matches what you type with the information stored in your Contacts list. For example, if you type 3, you might see a list of contacts that start with the letter This is because the number 3 also corresponds to the letter E. The fields included in the basic contact search are first name and last name.
On the keypad, the number 3 also corresponds to the letters “
DEF”, so the screen phone
lists possible matches for these letters! If you are not contacting anyone shown, simply continue typing.
Note: to activate the phone’s advanced search
capabilities, press before you type.
Make a call from the Contacts list
There are several ways to make a call from the Contacts list:
E.
Using the thumbpad
Using the keypad
Using the joystick
Find a contact/make a call using the
thumbpad
The easiest way to find a contact, particularly in a long
list, is to use the thumbpad.
1 Open the thumbpad. 2 Type the contact’s first name, last name, or
company name as listed in the contact record. As you type, myVoq displays all possible matches for the letter or number combinations. The more you type, the more the search narrows.
3 If you see the contact name displayed, select the
name using the joystick, then press . The phone dials the default number for the contact. For example, a “w” beside a name means the work number is the default number.
Find a contact/make a call using the keypad
1 Press Contacts. 2 On the Contacts screen, use the keypad to type a
name, for example,
3 When you see the name you want, highlight it,
then Press to dial the default number for this contact.
3, 666, 66 for Don.
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