14The VoqTM professional phone
15Flip-open QWERTY thumbpad
16Home screen
16myVoqTM screen
16Keypad
17Joystick
17Keys and buttons
19Programs
20Status icons
21The Basics
22Turning your phone on and off
22Locking and unlocking the keypad
22Setting the time and date
23Using the Quick List
23Entering text and numbers
24Navigating menus using numbers
25Navigating with the joystick
40Managing your contacts
44Using the calendar
45Using tasks
46Writing notes
49E-mail and Messaging
50Choosing your e-mail program
53VoqMailTM Software
59Creating Messages
63Working with message folders
64Viewing and responding to messages
68Multimedia Messaging Service (MMS)
68Instant messaging
Voq User Guide
73Synchronizing Your Phone
74Synchronizing your Voq phone
75Getting started
77Synchronizing remotely
81Configuring Your Phone
82Phone
84Sounds
85Profiles
86Home screen
86About
87Accessibility
87Beam
87Certificates
88Data connections
92Date and time
92Owner information
92Power management
93Regional settings
93Voq software updates
95Securing Your Phone
96Keypad lock
96Phone lock
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97SIM lock
97PIN2
99Browsing the Internet
100Browsing the Internet
102Customizing Internet Explorer
103Playing Music, Games, and More
104Playing audio and video files
106Java MIDlet Manager
107VoqTag indexes
108Playing Solitaire
108Playing Mount Voq
109Using the calculator
110Recording voice notes and memos
111Using your phone as a modem
112Adding programs
112Removing programs
113Remove Programs
115VoqTM Accessories
116Accessories
119Accessory Kits
120TTY Devices
121Using the desktop cradle
123Keystrokes
124 QWERTY thumbpad key strokes
127Regulatory, Safety, and Warranty Information
132
Contents
Draft D (Jan. 20, 2004)5
Voq User Guide
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Getting Started
What’s in the box?
Getting up and running
1
Voq User Guide
What’s in the box?
Your box contains the following:
TM
• Voq
• Battery
• AC adapter/charger
• Mono headset
• Synchronization cable
• Companion CD
• Documentation:
If any items are missing, please contact your Voq
dealer.
handset
TM
· Voq
Pocket Reference
TM
· Voq
User Guide (this guide)
· Accessories fold-out
Getting up and running
Before you begin using your new Voq phone, prepare
and test it by completing the following steps:
1 Insert your SIM card.
2 Install the battery.
3 Charge the battery (12 hour initial charge).
4 Make a call.
5 Send an SMS.
6 Set up synchronization.
7 Check out the “Top ten things to do next”.
1 Insert your SIM card
Your service provider will provide you with a SIM
(Subscriber Information Module) card that contains all
your account information. Your phone cannot function
without this card. To install it:
1 Remove the SIM card from its packaging.
2 Lay the phone face down with the battery
removed.
3 Position the SIM card with the gold contacts
down and line it up with the SIM card outline on
the phone. The cut corner of the card should
point towards the center of the phone.
4 Insert the SIM card under the two metal guides.
5 Gently push the SIM card until it slides snugly
into place.
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Getting Started
2 Install the battery
You cannot operate the phone without the battery even
if the phone is attached to the AC adapter.
1 Insert the battery, bottom end first, into the
opening on the back of the phone.
2 Lower the battery to the phone. Press the top of
the battery until it clicks into place.
To remove the battery:
1 Slide and hold the locking latch open.
2 With the latch open, pull the top of the battery
away from the phone and lift out the battery.
Note: Always turn off the phone using the Power
button before you remove the battery. Otherwise you
may lose e-mails and other data.
Draft D (Jan. 20, 2004)9
3 Charge the battery
Note: The initial charge must last a minimum of 12
hours. You can use your phone while the battery is
charging. If the battery is totally discharged when you
plug in the AC adapter, it takes several minutes for the
phone to start up. This is normal and ensures that the
phone has sufficient power for reliable operation.
1 Plug the lead from the AC adapter into the bottom
of the phone.
2 Insert the AC adapter plug into a power outlet. If
required, use the plug adapter for your country.
If you ordered the optional Premium Accessory Kit, you
can also use the cradle to charge the battery. See
“Using the desktop cradle” on page 121.
3a During or after charging, set the correct date
and time. This is crucial to the proper functioning of
many applications. On the Home screen, press
Settings > More > Date and Time
change AM/PM.
. Press any key to
Start >
Voq User Guide
4 Make a call
Try your new phone by making a phone call or by
calling your voicemail box, if you have one.
1) Turn on
the phone.
2) Dial the
number.
3) Press
the green
button.
To call your wireless voicemail, press and hold the
key for two seconds. You do not need to press the
button.
For information about other call options, see “Making
and Answering Calls” on page 29.
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4) To end,
press the red
button.
1
5 Send an SMS
1 Flip open the QWERTY thumbpad. When you do,
the phone displays the myVoq screen.
2 Start typing your message.
3 When you finish typing, press the
key, located just below the display screen under
Send SMS.
4 In the Insert Contact screen, either:
· type a phone number, the press
· type or choose a name from your contact list,
then press
5 Edit your message if necessary, the press
Select.
Send SMS soft
Add.
Send.
Getting Started
6 Set up synchronization
You can synchronize your E-mail, Contacts, Calendar,
and Tasks so that the information on your phone and
your desktop PC is the same and up to date. To do this
you must install Microsoft
Desktop Tools onto your desktop PC.
To install the software, insert the Voq companion CD
into the CD-ROM drive of your PC. On the Getting
Started window, click
instructions.
For more information, see “Synchronizing your Voq
phone” on page 74.
Draft D (Jan. 20, 2004)11
®
ActiveSync® and VoqTM
Start Here and follow the
7 Top ten things to do next!
The Voq phone is an exciting new device that combines
a phone, a PDA, and an e-mail/SMS text messenger in
a single package. Try out these other key Voq features:
• Set up your e-mail. Choosing your e-mail
program, page 50.
• Add contacts and make a call from your contacts
list. See “Managing your contacts” on page 40.
• Browse the Web. See “Browsing the Internet” on
page 100.
• Wirelessly sync your calendar to Microsoft
Exchange 2003. See “Synchronize your calendar
wirelessly” on page 78.
• Play a song. See “Playing Music, Games, and
More” on page 103.
• Configure voice dialing. See “Voice dialing” on
page 32.
• Send a multimedia (MMS) message. See
“Multimedia Messaging Service (MMS)” on
page 68.
• Use the speakerphone. See “Turn the
speakerphone On and Off” on page 35.
• Learn about myVoq. See “About myVoq” on
page 25.
• Change your ring tones. See “Change the sound
for an event” on page 84.
Voq User Guide
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Knowing Your
Phone
The VoqTM professional phone
Flip-open QWERTY thumbpad
2
Home screen
myVoqTM screen
Joystick
Keys and buttons
Programs
Status icons
Voq User Guide
The VoqTM professional phone
Congratulations! Your new Voq phone will change the
way you communicate. This innovative phone puts the
Infrared port
Headset connector
Volume control
Joystick
Soft key
Talk button–green
Home button
Microphone
OS: Windows MobileTM 2003
software for Smartphone
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USB connector
best of wireless technology in the palm of your hand—
make calls, send e-mail and SMS messages, browse
the Internet, and manage your calendar. For a person
on the go, it’s everything you need and more.
Handset speaker
On/Off button
Record button
Color display
Soft key
SD card slot
End button–red
Back button
myVoq button
Keypad
AC adapter connector
Knowing Your Phone
Flip-open QWERTY thumbpad
The Voq phone has a remarkable flip-open QWERTY
thumbpad that lets you create text messages and
e-mails using a full-featured keyboard. To use the
thumbpad, just flip it open and start typing. It’s that
simple. When in the Home screen or on a call, opening
the thumbpad launches the myVoq screen.
Number keys
See Note.
Letter keys
Shift key
Function key
Most keys have a second character printed just above
the main character. To type this character, press a
function key and then a character key. For example, to
type an equal sign (=), press “function+h”. When you
are in a text field, such as in a contact record, you can
display a full table of symbols, by pressing the function
key twice.
Draft D (Jan. 20, 2004)15
Space keys
Press the Shift key twice to invoke shift lock. The next
key you press will be in uppercase.
You can cut, copy and paste just like on a PC keyboard.
To select text, press and hold the Shift key, then move
the joystick left or right. To cut, copy, or paste, press
the function key, then
For a complete list of keystrokes that you use to display
special characters, see “QWERTY thumbpad key
strokes” on page 124.
x (cut), c (copy), or v (paste).
Number keys
Backspace key
Return key
Shift key
Function key
Voq User Guide
Home screen
The Home screen is what you see when you first turn
on your phone. You can change the background
images and colors of your Home screen to suit you.
You can even download your own images. For more
information on customizing your display, see “Home
screen” on page 86.
The Home screen is the starting point for many tasks.
Scroll to any area on the Home screen and press the
joystick to start the application.
Recently used
programs
Next
Appointment
Ring profile
Start–Press Start to display a list of all the programs
on your phone. To start a program, scroll to it and press
the joystick. Select
Contacts–Press Contacts to display your list of
contacts. To call a contact, scroll to a name and press
.
More to display more programs.
Status icons
Time and date
Messages
Current soft
key commands
myVoqTM screen
The myVoq screen is what you see when you press
or flip open the thumbpad from the Home
screen or during a call.
The myVoq program powers the thumbpad and
activates the phone’s advanced search, store, and
send capabilities. Use myVoq to:
• Easily send an SMS or e-mail
• Quickly find information stored on your phone
• Store your notes, new contacts, and lists
For more information, see “About myVoq” on page 25.
Keypad
The keypad is a standard 12-key alphanumeric pad
that you can use to dial a number, type messages with
one hand, or navigate a menu by pressing a number.
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Knowing Your Phone
Joystick
In the center of the phone is the joystick. You use it to
move around the screens and select the items you
want. The joystick moves in five directions: left, right,
up, down, and in.
End button
• Ends voice or data calls.
• Ends the active call when you are on a
conference call, or when you have another call on
hold.
• Locks the keypad when you press and hold the
button.
Home button
• Displays the Home screen leaving other
When you press the joystick in, it works like the Enter
key on a keyboard, or like a left mouse click. It
confirms your selection and starts an action.
Keys and buttons
Talk button
• Dials a phone number you enter or select.
• Redials your last number when you press it twice
quickly with no number entered.
• Places a call on hold and answers a second call if
you have Call Waiting.
• Switches between an active call and a call that is
on hold.
• Activates or deactivates the Speakerphone when
you press and hold it during a call.
Draft D (Jan. 20, 2004)17
applications open.
myVoq button
• Launches myVoq with the thumbpad closed.
• Activates the phone’s advanced search, store,
and send capabilities.
• Clears any text and returns you to the myVoq
screen when you press and hold the button.
Back button
• Returns to the previous screen.
• Deletes characters like a backspace key when
you are typing a message or entering data.
• Clears all when you press and hold it, when you
are typing a message or entering data.
Voq User Guide
Soft keys
The phone has two keys located directly below the
display. Each key performs the command displayed
above the key. The command changes depending on
the screen.
Command
Soft key
On many screens, the right soft key is called
The Menu soft key lists options that are relevant to
what your are doing. It is a good idea to press
check out the many options available to you.
Command
Soft key
Menu.
Menu to
Power button
• Turns the phone on and off when you press and
hold.
• When the phone is on, displays Quick List when
you press it once. For a list of Quick List
commands, see “Using the Quick List” on
page 23.
Volume buttons
The volume buttons are located on the left side of the
phone. They raise or lower the volume of the phone
speaker or the headset for voice calls.
To change the ringer volume, press
> Profiles
are using.
, then change the settings for the profile you
Start > Settings
Record/Voice Dial button
• Turns voice dialing on when when you press and
hold. See “Voice dialing” on page 32.
• Turns the voice memo recording function on
when you press once. See “Recording voice
notes and memos” on page 110.
* Key
• Changes between upper and lowercase when
you are using the keypad in text input mode.
• Switches between text and numeric input modes
when you are in a text field and you press and
hold it on the keypad.
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Knowing Your Phone
Programs
MSN Messenger
Send instant messages to your friends and col-
Your phone comes with a number of installed
applications as shown below. To access these
applications, press
Inbox/SMS
Start.
Read, write, and send e-mail and SMS messages.
VoqMail
Set customized alerts for incoming mail. Configure rapid, low-bandwidth, battery-saving
mail delivery.
Contacts
Quickly find who you are looking for.
Calendar
Keep track of your appointments and events,
and set up reminders.
Internet Explorer
Browse the Internet or visit a favorite site.
leagues.
Pocket MSN
Sign up for Microsoft’s offering of online services.
Settings
Change the way the phone looks and behaves
to suit you.
ActiveSync
Keep the information on your phone and your
PC up to date.
Speed Dial
View and set up numeric shortcuts for important contacts.
Tasks
Keep a list of things you need to do and set up
reminders.
Voice Notes
Record short voice messages and memos, and
Call History
Look up who called or sent a message. Display
call statistics.
myVoq
play them back.
Windows Media
Play music/video clips. Listen to Internet radio.
Activate the thumbpad and the phone’s powerful search, store, and save capabilities.
Draft D (Jan. 20, 2004)19
Voq User Guide
myVoq Calculator
A calculator that keeps a running tab of what
you type. Use it to quickly divide up the restaurant bill, including tip and taxes.
Infrared
Beam information to/from other phones, PDAs,
and laptops using infrared (Accessories folder).
Modem Link
Turn your phone into a modem that lets other
devices send information (Accessories folder).
Mount Voq
Climb Mount Voq with this challenging thumbpad typing game (Games folder).
Solitaire
Pass the time playing this well-known card
game (Games folder).
Jawbreaker
Pass the time playing this challenging new
game (Games folder).
Status icons
The phone displays a row of small icons across the top
of the Home screen that provide information about the
status of the phone, incoming calls, and messages.
New e-mail or SMSCall forwarding
New voicemailCall on hold
Ringer offMissed call
Line 1Battery charging
Line 2, switch to Line
2, to listen to call
Voice call in progressBattery level
Data call in progressLow battery
Signal strengthNo battery
No signalSync error
An e-mail attachment–downloaded
Flight mode -radio offRoaming
GPRS availableGPRS in use
New instant message
An e-mail attachment
– not downloaded
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The Basics
Locking and unlocking the keypad
Navigating menus using numbers
Using Secure Digital (SD) cards
3
Turning your phone on and off
Setting the time and date
Using the Quick List
Entering text and numbers
Navigating with the joystick
About myVoq
Browsing for files
Voq User Guide
Turning your phone on and off
To turn your phone On or Off, press and hold the Power
button. If you are in another application and you want
to turn off your phone, return to the Home screen first
by pressing before you press the Power button.
If you remove the battery without turning Off the phone,
you will not lose personal data such as contacts,
calendar, tasks, and saved notes. You will lose any
unsaved data in forms or notes as well as the state of
suspended games.
Locking and unlocking the
keypad
Locking the keypad prevents accidental keypresses. If
the keypad is locked you can still answer a call or
make an emergency call.
• To lock the keypad, on the Home screen, press
and hold . When the keypad is locked, the left
soft key on the Home screen displays
• To unlock the keypad, press
the
# key.
You can also set up a password for your phone. For
more information, see “Phone lock” on page 96.
Unlock.
Unlock, thenpress
Setting the time and date
Note: Your phone needs the correct date and time to
ensure that your calendar and inbox work properly. For
example, alarms will not occur at the expected times,
and messages may not load correctly into your
mailbox. Some service provider networks automatically
set the date and time. If not, you must set them
manually.
The clock has a separate battery that continues to work
even when you remove the main battery. Whenever
possible, leave the main battery installed to preserve
the backup battery.
To set the date and time.
1 Press
2 Press
To change from AM to PM or vice versa, highlight
or
key on the keypad. To toggle back to the original
setting, press the key again.
Start > Settings > More > Date and
Time
.
· Set your time zone.
· Set the date and time.
· Set the alarm clock if you wish.
Done when you have finished.
AM
PM in the Time or the Alarm field, then press any
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Setting number, time, and currency
formats
Number, time, and currency formats can vary
depending on where you live.
To change how numbers and dates appear on the
screen:
1 Press
2 Scroll to the
Start > Settings > More > Regional
Settings
.
Locale field and choose your
language location, for example,
Kingdom)
. This automatically changes the time
English (United
and date format and other number settings for
your area.
If you wish, you can scroll to the individual fields
such as
Date Style or Time Format field and
choose a different format.
3 Press
Done.
Using the Quick List
Power off
Flight mode (off)
Key lock
Device lock
Profile
• Normal
• Silent
• Meeting
• Outdoor
• Automatic
• Headset
• Car
• Speaker-
phone
The Basics
Turn off the phone safely.
Turn the radio On or Off (e.g. to
play a game on an airplane). You
cannot make calls or send messages but you can use other features.
Lock the keypad.
Turn on password protection.
Choose a profile, which is a set
of ring tone and volume settings.
To change the settings for a profile, from the Home screen,
Start > Settings >
press
Profiles >
Menu
For more information on profiles,
see “Profiles” on page 85.
Select profile >
>Edit.
Use the Quick List to perform common actions quickly.
To display the Quick List:
1 When the phone is on, momentarily press the
Power button.
2 Scroll to a command and press the joystick. The
list items are:
Draft D (Jan. 20, 2004)23
Entering text and numbers
The simplest way to enter text and numbers is using
the flip-open thumbpad. For a list of keystrokes to
display special characters, see “QWERTY thumbpad
key strokes” on page 124.
Voq User Guide
Keypad input modes
If you need to enter text or numbers using the keypad,
or the top row of numbers on the thumbpad, there are
several modes to choose from. To change the input
mode, press the
Press and hold the
modes apply only to text fields.
Input ModeIconPress Get
Multipress. To type the
first letter on a key,
press it once. To type
the second letter on a
key, press it twice.
Multipress. All caps.ABC2
Multipress. All lower-
case.
Numeric. Type num-
bers rather than letters.
Predictive text. See
below.
* key when you are in a text field.
* key to display a menu. These
ABC
Changes
to abc
after key
press.
abc2
123222222
eZi
2
22
222
22
222
22
222
A
b
c
A
B
C
a
b
c
Predictive text
When you type using the keypad, your phone can
predict and display words before all letters are
pressed. There are two display options: inline and
multiple candidate. As shown below, multiple
candidate displays a row of possible words at the
bottom of the display screen.
To choose a word in multiple candidate mode, select
the word with the joystick, then press the joystick.
To change the input mode and other display options:
1 Press
Start > More > eZiTap > Options.
2 Scroll to the option you wish to change.
3 Press
OK when you have finished.
Navigating menus using
numbers
Many menus provide numeric shortcuts to save
scrolling and keystrokes. When you see a number
beside an item in a list, press the corresponding
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number on the keypad or the thumbpad to select the
item.
To open your Calendar, press 3
on the keypad or the thumbpad.
Navigating with the joystick
The Basics
Joystick
In
Joystick
left or right
The joystick can help you navigate and select
information quickly. For example, if you are changing
the ring tone for your phone (
Sounds
), you can use the joystick to select a tone
without displaying a list.
In the
Ring tone for line 1 field, pressing the joystick
in displays the complete list of sounds. However, if you
move the joystick left or right, you toggle through the
items in the list rather than displaying it.
Draft D (Jan. 20, 2004)25
Start > Settings >
About myVoq
The myVoq program is the best way to search, store,
and send information from your phone. This program:
• Uses an innovative "enter-then-act" approach.
You enter information first, then decide what to
do with it. For example, type a name, then save it
to your Contacts list or dial the person’s number.
As you move the joystick
left or right, you change the
information in the field.
Voq User Guide
• Provides a "predictive search engine," which
The default myVoq home screen looks like this.
means that if you enter the letters "sco" on the
thumbpad, the phone immediately returns a list
of possible applications and entries where the
Text input
area.
letters appear.
• Reduces the frustration of text entry dramatically.
In addition to powering a full keyboard, the
Categories
Count of items in
each category.
"Send" capability further reduces the number of
keystrokes you need to send messages.
For a quick overview of what you can do with myVoq,
see the Quick Reference “myVoq (including sending e-
mail and SMS)” on page 135.
Starting myVoq
myVoq starts when you flip open the thumbpad or
press the myVoq button just below the joystick.
The myVoq screen displays a list of the default
categories shipped with the phone. These are:
•
History–a record of each of the actions you
have previously taken. This allows for the easy
"recall" of a commonly executed task.
•
Contacts–your address book, synchronized
with your PC. You can search for the first name,
last name, and company name fields.
•
Notes–a note pad program that allows you to
store notes easily and retrieve them later. You
can search for the title of a note.
•
Calculator–a dynamic calculator. Preserves
a history of your calculations on a simulated
"paper tape".
•
Favorites–a list of your favorite Internet
sites. You can search for the title of a favorite.
•
File browser–a browser to find files on your
phone.
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The Basics
Searching
The myVoq program provides powerful search
capabilities that check multiple applications and
categories at the same time.
Note: When the thumbpad is closed, myVoq uses 0-9
to find alphabetic names. When the thumbpad is open,
myVoq uses the actual keyboard letters.
To search, start typing. As you type, the program
compares the letters, numbers, or characters you type
with data in many of the applications listed on the
phone, not just the Contacts list.
For example, myVoq automatically checks your notes
or stock lists if you have any. To narrow the search you
can type two letters separated by a space. myVoq will
find entries that have at least two words that start with
the letters.
Matches appear below the text area in two columns.
The left column displays the application, the right
column the matched field.
A selected entry on the left
indicates there is more than one
match for the application.
A selected entry on the right
indicates a single match for the
application.
To view all matches for a category, highlight the
category in the left-hand column, then press the
joystick or press
To view an item, highlight it in the right-hand column,
then press the joystick, or press
To clear the myVoq text input area, press and hold the
myVoq button.
View.
View.
Search contact fields
You can search any field in a contact record. For
example, you could search using a person’s title and a
company name.
Storing and sending
The myVoq program allows you to type text and save it
as a Note, or even as a Contact record.
Draft D (Jan. 20, 2004)27
Voq User Guide
You can also decide to send the note as an SMS or an
e-mail message by pressing
as E-mail
or Send as SMS.
Menu and selecting Send
Browsing for files
You can browse for files stored on the Voq phone by
typing the a portion of the folder or a file name. When
you see the filename, highlight it with the joystick, then
press the left soft key to open the file. You can also use
the File browser to navigate to a folder.
Note: Files will open only if there is a suitable
application launcher or reader available.
To start the file browser:
1 Open the thumbpad or press .
2 Select File browser.
3 Use the joystick to navigate from folder to folder.
Using Secure Digital (SD) cards
An SD storage card is a stamp-sized flash memory
card that comes in a variety of storage capacities. The
Voq phone can access information such as music or
contacts or e-mail attachments stored on an SD card.
Note: The Voq phone ships with a dummy SD card to
protect the phone from dust and debris. You must
remove this card before inserting your own SD card.
To insert an SD card:
1 Position the card with the contacts facing down
and the cut corner of the card facing the phone.
2 Push the card into the slot until the card clicks
into place.
To remove an SD card,
1 Push the card into the phone, then quickly
release the card. It should pop out.
2 Remove the card from the slot.
For information on copying information to an SD card,
refer to the documentation for the application you are
using. If you are using ActiveSync, refer to the
ActiveSync online help (3.7.1 or later).
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Making and
Answering Calls
Making calls
Voice dialing
Answering calls
Reviewing calls
4
Voq User Guide
Making calls
There are many ways to make a call. The simplest is to
dial the number and press . To end a call, press .
What you see when you dial
When you dial a number using the keypad, the phone
matches what you type with the information stored in
your Contacts list. For example, if you type 3, you
might see a list of contacts that start with the letter
This is because the number 3 also corresponds to the
letter E. The fields included in the basic contact search
are first name and last name.
On the keypad, the number 3
also corresponds to the letters
“
DEF”, so the screen phone
lists possible matches for these
letters! If you are not contacting
anyone shown, simply continue
typing.
Note: to activate the phone’s advanced search
capabilities, press before you type.
Make a call from the Contacts list
There are several ways to make a call from the
Contacts list:
E.
• Using the thumbpad
• Using the keypad
• Using the joystick
Find a contact/make a call using the
thumbpad
The easiest way to find a contact, particularly in a long
list, is to use the thumbpad.
1 Open the thumbpad.
2 Type the contact’s first name, last name, or
company name as listed in the contact record.
As you type, myVoq displays all possible matches
for the letter or number combinations. The more
you type, the more the search narrows.
3 If you see the contact name displayed, select the
name using the joystick, then press . The
phone dials the default number for the contact.
For example, a “w” beside a name means the
work number is the default number.
Find a contact/make a call using the keypad
1 Press Contacts.
2 On the Contacts screen, use the keypad to type a
name, for example,
3 When you see the name you want, highlight it,
then Press to dial the default number for this
contact.
3, 666, 66 for Don.
302130324
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