Sierra-Wireless SWAC802 User Manual

User Guide

Overdrive Pro™ 3G/4G Mobile Hotspot

by Sierra Wireless

4/16/12

Document 2131389 Revision 3

Table of Contents

Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1A. About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1B. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Section 2: Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2A. Device Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Components of Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3G and 4G Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Charging the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Mute Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

microSD Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Section 3: Getting Your Device Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3A. Setting Up Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Device Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Account Setup (Activation Wizard). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Changing the Password and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Section 4: Using Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

4A. Connecting Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Requirements for a USB Tethered Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making a Tethered Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4B. Browser Interface Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Displaying the Home Page of the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Logging On as an Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Virtual Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Mini Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Turning Your Device Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4C. Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

3G Activation Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

GPS Privacy Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

SD Card Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Software Update Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

4D. Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Launching Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Sharing Your Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Ending Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4E. Icons and Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Signal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Mobile Broadband Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Alert Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

GPS Information and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Wi-Fi Users Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Battery Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Internet Connection Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

microSD Card Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Sounds Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

4F. Home Page Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Top Row of the Home Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Bottom Row of the Home Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

4G. Using the microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Before Using the microSD Card Slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Inserting a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Removing a microSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing the microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4H. Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Requirements for GPS Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Enabling GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Displaying Your Location Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Viewing Your Current Location in a Web Browser . . . . . . . . . . . . . . . . . . . . . . . 56

Performing a Location Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

4I. Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Automatically Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Manually Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Upgrading Firmware From a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4J. Viewing Device Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4K. Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Restarting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Section 5: Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

5A. Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Battery and USB Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

AC Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

5B. Configuring the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Turning the LCD On or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting the LCD Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting the LCD Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

5C. Enabling and Disabling the Power Button LED . . . . . . . . . . . . . . . . . . . . . . . . . . 68

5D. Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Enabling and Disabling Sounds for Specific Events . . . . . . . . . . . . . . . . . . . . . . 69

Low Battery Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Critical Battery Level Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

5E. Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Changing the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Automatic Login (“Remember Me”). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

5F. Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessing the Advanced Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Device Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

WAN Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Wi-Fi Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Router Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

5G. Configuring the Wi-Fi Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

SSID (Wi-Fi Network Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Wi-Fi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Host Name (Device Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting the Maximum Number of Wi-Fi Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Wi-Fi Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Disabling Wi-Fi When Connected Through USB. . . . . . . . . . . . . . . . . . . . . . . . . 90

5H. Configuring 3G and 4G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Viewing 3G Activation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

3G Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Resetting the 3G and 4G Configurations to Default Settings. . . . . . . . . . . . . . . 92

5I. GPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Setting the GPS Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Setting the GPS Fix Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Using Metric Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Changing Your Mapping Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Performance Setting (GPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

5J. Configuring the Router Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Basic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

LAN Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Port Forward Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Port Trigger Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

DMZ Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Resetting the Software to Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

5K. Exporting and Importing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Exporting Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Importing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

5L. Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Available Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

System Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Setting the Method Used for Time Acquisition. . . . . . . . . . . . . . . . . . . . . . . . . . 111

5M. Setup Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Welcome to Your Device Window - Select an Option . . . . . . . . . . . . . . . . . . . 112

Section 6: Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6A. More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Visiting the Virgin Mobile Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Contacting Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6B. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

How Can I Tell I’m Connected to 3G or 4G? . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

How Do I Connect to Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

What Do I Do if I Forget the Wi-Fi Password? . . . . . . . . . . . . . . . . . . . . . . . . . . 116

What Do I Do if I Forget the Administrator Password? . . . . . . . . . . . . . . . . . . . 116

What Do I Do if the Home Page Displays “Charging paused”? . . . . . . . . . . . 117

If the Connection is “Always On,” Am I Always Being Billed? . . . . . . . . . . . . . 117

Questions About GPS and Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . 117

How Do I Access My Corporate Network Through a VPN?. . . . . . . . . . . . . . . 118

Are Terminal Sessions Supported? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6C. Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Device Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Improving Signal Strength. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Improving Wi-Fi Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Security Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Finding the MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Finding the IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

6D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

General Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

LCD Is Dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Insufficient Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Messages Displayed on the Device LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Cannot Connect to Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Cannot Connect Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Cannot Display the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Cannot Connect to the 3G or 4G Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

The Device Seems to Have Stopped Charging. . . . . . . . . . . . . . . . . . . . . . . . . 129

Location Services Aren’t Working or Don’t Seem to Be Available . . . . . . . . . 129

GPS Fix Not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Cannot Check for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds . . . . . . 130

Section 7: Technical Specifications, Safety Information, and Regulatory Information 131

7A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

LED Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 132

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Mechanical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

7B. Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

7C. Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

7D. Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Section 1

Getting Started

Section 1A

About This Guide

Your device allows you to easily connect to the Internet and to share your 3G or 4G connection.

This user guide is designed to provide you with all the information you need to install and use your Overdrive Pro™ 3G/4G Mobile Hotspot by Sierra Wireless.

Note: The printed basic guide that comes with the device should be sufficient for most installations.

● Section 1 (which you are reading) lists the system requirements for using the device.

● Section 2 describes the buttons, connectors, and other components of the device. (See “Your

Device” on page 5.)

● Section 3 provides step-by-step instructions for setting up the device. (See “Getting Your Device

Ready” on page 19.)

● Section 4 describes common tasks for your device. (See “Using Your Device” on page 25.)

● Section 5 describes advanced configuration of the device and the browser interface. (See

“Settings” on page 65.)

● Section 6 contains frequently asked questions, troubleshooting tips, and resources for getting help.

“Resources” on page 113 .)

(See

● Section 7 lists the electrical, radio frequency, and other parameters of the device for those who

require technical information, as well as safety information, regulatory information, and legal information. (See page 131.)

“Technical Specifications, Safety Information, and Regulatory Information” on

2 Getting Started

Section 1B

System Requirements

To use your Overdrive Pro 3G/4G Mobile Hotspot, the following are required:

● One or more computers that support Wi-Fi (802.11b/g/n)

● Web browser (required if you’ll be using the browser interface to view status and to configure

settings). The following browsers are supported:

䡲 Internet Explorer (version 6.0 or higher)

䡲 Mozilla Firefox (version 2.0 or higher)

䡲 Google Chrome (version 2.0.172.28 or higher)

䡲 Apple Safari (version 2.0 or higher)

䡲 Opera version 9.64

● If you’ll be connecting the device through USB:

䡲 Computer running Windows 7, Windows Vista, Windows XP, or Mac (OS X 10.4.x or higher)

䡲 USB 2.0 slot

Getting Started

Getting Started 3

Section 2

Your Device

Section 2A

Device Basics

⽧ Components of Your Device (page 8) ⽧ 3G and 4G Networks (page 8) ⽧ Package Contents (page 9) ⽧ Care and Maintenance (page 9) ⽧ Connectors and Buttons (page 9) ⽧ Battery (page 10) ⽧ Connecting Through USB (page 11) ⽧ Charging the Device (page 12) ⽧ Power Button (page 13) ⽧ LCD (page 16) ⽧ Mute Switch (page 17) ⽧ microSD Card Slot (page 17)

6 Your Device

Your device provides a simple way to use your 3G or 4G Internet connection with any Wi-Fi-

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enabled device, and to share your Internet connection with friends and family.

You r Device

Your Device 7

Components of Your Device

Your device consists of these main components:

● Wi-Fi access point

The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to your device.

● 3G modem

The 3G modem connects your device to the Internet via the 3G (CDMA 1X/EVDO) network (more widely available, compared with 4G).

● 4G modem

The 4G modem connects your device to the Internet via the 4G (WiMAX) network (newer technology and faster speeds, compared with 3G).

● Routing hardware

The routing hardware handles traffic between the 3G or 4G modems, the Wi-Fi access point, and the Wi-Fi network.

3G and 4G Networks

These wireless networks connect you to the Internet. Depending on your coverage area, you may have:

● Both 3G and 4G coverage

● Only 3G coverage

● Only 4G coverage.

Your device automatically connects to the fastest network that is available to you. If you have both 3G and 4G coverage and your connection happens to get disrupted, your device can automatically switch to the other network. (For more information, see

“Configuring the 3G/4G Connection

Preferences” on page 41.)

Download speeds

Actual speeds depend on several factors, including network conditions.

Wireless mode Maximum downlink speeds Typical downlink speeds

3G (EV-DO Rev. 0)

3G (EV-DO Rev. A)

2.4 Mbps 400–700 kbps

3 Mbps 0.6–1.4 Mbps

10 Mbps 3–6 Mbps

8 Your Device

Package Contents

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Your package includes:

● Overdrive Pro 3G/4G Mobile Hotspot by Sierra Wireless

● Battery compartment cover

● Rechargeable battery

● AC charger with micro-USB port

● Micro-USB cable

● basic guide

Care and Maintenance

As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing the device:

● Protect the device from liquids, dust, and excessive heat.

● Do not handle or operate the device while driving or operating a vehicle. Doing so may distract

you from properly operating the vehicle. In some jurisdictions, operating communication devices while in control of a vehicle is a criminal offense.

You r Device

● Do not apply adhesive labels to the device. They may cause the device to overheat and may

alter the antenna’s performance.

Connectors and Buttons

Your Device 9

Battery

The battery compartment is on the back of the device. The battery is replaceable. If you need a new battery, visit the Sierra Wireless online store at

Installing the Battery

1. Using slight thumb pressure, slide the battery compartment cover upward to remove it.

https://www.sierrawireless.com/eStore.

2. Insert the battery into the device, contacts end first. Make sure the battery contact points are

aligned with those inside the battery compartment.

10 Your Device

3. Replace the battery compartment cover.

Connecting Through USB

You r Device

Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the

device driver. (See

“Making a Tethered Connection” on page 27.)

Use the micro-USB cable (included) to connect the device to your computer when:

● You want to charge the device, but you don’t want to use the AC charger, or the AC charger is

not available.

● Your computer does not have Wi-Fi.

● You want to block others from using the device. (See “Disabling Wi-Fi When Connected

Through USB” on page 90.)

Your Device 11

To connect the device to your computer:

1. Insert the larger end of the micro-USB cable into your computer.

2. Insert the other end of the cable into the micro-USB port on the side of your device.

Note: If you’re having problems, see “Cannot Connect Through USB” on page 128.

Charging the Device

You need to recharge your device’s battery periodically. You can continue using your device while it is charging.

The faster method is to connect the device to the AC charger. (See “Using the AC Charger with Your Device’s micro-USB Port” below.) Alternatively, you can connect the device to your computer, although this charges more slowly. (See “Charging Through Your Computer” on page 13.)

Using the AC Charger with Your Device’s micro-USB Port

1. Insert the larger end of the micro-USB cable into the AC charger.

2. Insert the other end of the cable into the micro-USB port on the side of your device.

3. Insert the AC charger into an electrical outlet.

When charging, the LCD shows and, if the device is off, displays a message “Charging... xx% complete” (where “xx” is a number value).

When the device is charged, the LCD shows:

● (if the device is on)

● and the message “Fully charged” (if the device is off).

12 Your Device

Charging Through Your Computer

Notes: If you’ll be using USB for data transfer (and not just for charging the device), you must install the

device driver. (See “Making a Tethered Connection” on page 27.)

If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work. To prevent this message from being displayed, install the device driver. (See “Making a Tethered Connection” on page 27.)

You r Device

1. Make sure your computer is turned on.

2. Insert the larger end of the micro-USB cable into your computer.

3. Insert the other end of the cable into the micro-USB port on the side of your device.

When charging, the LCD shows .

When the device is charged, the LCD shows .

Power Button

Turning Your Device On and Off

Turning Your Device On

1. Make sure that:

䡲 The device has a charged battery inserted.

— or —

䡲 The device is connected to the AC charger or a computer (through the micro-USB cable),

as explained above.

Your Device 13

2. If the LCD is blank, press and hold the power button until the device powers on.

Turning Your Device Off

䊳 Press and hold the power button until the device turns off.

Using the Power Button to Determine the Device State

The power button on the device also indicates the device’s status, as shown in the following table.

Power button

Not lit

Lit, flashing (approximately

every 4

seconds)

Lit, flashing (approximately

seconds)

every 8

Description Your action

The device is turned off.

The device is turned on, but the LED is turned off.

The device is turned on, and the LED is turned on.

The device is in standby (low power) mode. The following are off: LCD, Wi-Fi radio, 3G/4G radios. (For more information, see “Standby (Low Power) Mode” on page 45.)

To turn the device on, press

and hold the power button until the device turns on.

Optionally, turn on the LED. (See

“Enabling and Disabling the Power Button LED” on page 68).

No action required.

To exit standby mode: Connect the device to the AC charger or computer through the micro-USB cable. — or —

Press the power button .

14 Your Device

Controlling the Device Using the Power Button

Type of press Result

● Removes device from standby (low power) mode.

● Wakes up (turns on) the LCD if the LCD was enabled but dormant.

(The

Quick press

● Confirms or acknowledges a displayed message.

● Turns off display of the Wi-Fi network name and password.

● Wakes up (turns on) the LCD if the LCD was enabled but dormant.

LCD turns dark, after a configurable time of inactivity.)

(The

LCD turns dark, after a configurable time of inactivity.)

Quick double-press

Long press (press and

hold for two seconds)

● Briefly displays the Wi-Fi network name and password. (See “Wi-Fi

Password Reminder” on page 86.)

● Displays the next LCD information screen, if available. (See “LCD

Information Screens” on page 17 .)

Turns the device on or off.

You r Device

Your Device 15

LCD

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If the LCD is not lit, see “Turning Your Device On” on page 13.

Interpreting the LCD

The LCD shows icons and text that reflect the status of the device and your connection.

Signal strength

3G or 4G status

Alerts

GPS

Number of Wi-Fi users

Battery status

Device name. Message area.

Amount of data transferred; connection duration. Message area.

Tip: Most of the LCD icons and messages are also shown on the Virtual Device and Mini Window. (See

“Virtual Device” on page 32 and “Mini Window” on page 32, and “Messages Displayed on the Device LCD” on page 125.)

The LCD can also display various information screens and messages, as described in the next section and on

page 125 (“Messages Displayed on the Device LCD”).

16 Your Device

LCD Information Screens

The LCD of the Overdrive Pro 3G/4G Mobile Hotspot can display, on separate screens, summary information for the following:

● Connection information (the Wi-Fi network name [SSID] and password [if the Wi-Fi Password

Reminder feature is enabled])

● Alerts

● Data usage (displayed on the “Billing Info” LCD information screen)

● Network status

● Device information (for example, ESN or whether an update is available) (displayed on the

“About...” LCD information screen)

● Software update status

When more than one information screen is available, the upper right corner of the LCD displays  “(x/y),” where x and y represent “screen x out of y screens.” For example, (1/5) means that the first of five LCD information screens is shown.

To view the first LCD information screen or to go to the next screen, press the power button on the device two times quickly (within a half-second interval).

Mute Switch

The mute switch is used to turn device sounds on or off. The mute switch is located on the side of your device, to the right of the microSD slot, as shown in the following drawing.

Tip: You can also disable sounds through the home page. (See “Sounds Information and Settings” on

page 47.)

microSD Card Slot

Your device supports a microSD™ card (not included) for file sharing and transfer or storage.

microSD slot is located on the same side of the device as the micro-USB port. Your computer

The recognizes the microSD card as a removable storage device. The device supports microSD cards up to 32

GB.

You r Device

Note: Using microSD cards larger than 32 GB can cause data loss and damage your device.

Your Device 17

18 Your Device

Section 3

Getting Your Device Ready

Section 3A

Setting Up Your Device

⽧ Device Setup (page 20) ⽧ Account Setup (Activation Wizard) (page 21) ⽧ Changing the Password and Settings (page 22)

Device Setup

1. Install the battery, as described in “Installing the Battery” on page 10.

2. Connect the device to the AC charger, as described in “Using the AC Charger with Your Device’s

micro-USB Port” on page 12.

3. Plug the AC charger into an electrical outlet.

4. Important: Charge the device until the battery icon is full ( ).

Connecting to the Network

1. Make sure you are in a Sprint 3G or 4G coverage area. 

(Go to http://www.virginmobileusa.com/check-cell-phone-coverage to view the coverage map.)

2. If you have a LAN connection, disconnect it.

3. Make sure your computer’s Wi-Fi is turned on.

4. If the device LCD displays “Charging,” “Charged,” or “Powered off,” press and hold the power

button

for two seconds.

5. Wait until the device LCD displays “Connect your computer to Wi-Fi network,” followed by the

network name (SSID) and password. This may take several seconds.

20 Getting Your Device Ready

6. On your computer, connect to the Wi-Fi network listed on the device LCD. If you don’t know

how to do this, see Wi-Fi network, the device LCD displays “Open any web page to continue setup.”

“How Do I Connect to Wi-Fi?” on page 115 . After you’ve connected to the

7. Open your Web browser. The “Welcome to your Overdrive Pro” window opens.

Note: This window displays the administrator password and the address of the device home page. Please

remember this information or write it down in a safe place.

This window provides several options.

● To start the Activation Wizard, click Activate my hotspot.

● To keep the default settings of the device, view the device status, or customize settings, click My

Overdrive Pro’s home page.

● To change security settings, click Set up my Overdrive Pro. (See “Changing the Password and

Settings” on page 22).

Account Setup (Activation Wizard)

Before using your device, you must have a wireless network account set up. The process of setting up an account is called

To set up your account:

activation.

1. Make sure web browser popup blockers on your computer are disabled.

2. Click Activate my hotspot in the “Welcome to your Overdrive Pro” window.

The Activation Wizard is displayed.

3. In the Activation Wizard window, choose the option that applies to you and then click Next.

If you selected No, I need to create an account and get an Account Number and MSID:

a. A new window will open displaying the Broadband2Go Activation portal.

b. Select I want to activate my Broadband2Go device.

c. Follow the prompts to create your Broadband2Go account (this will include entering your

personal and payment information).

d. Make sure you write down your account number and MSID.

e. Restore the Overdrive Pro activation wizard window.

4. Enter your account number and MSID into the Activation Wizard.

5. Click Next.

Getting Your Device Ready

Getting Your Device Ready 21

Changing the Password and Settings

During the device setup, you can select Set up my Overdrive Pro to change the following settings:

● Administrator password — This password is used to log in to the home page, where you can view

and customize your device settings. The default password is “password.” Choose something easyto-remember (yet not easily guessed by others). If you forget this password, you’ll need to reset the device to its default settings and go through the device setup (as described in page 20).

Your administrator password must be 1–20 characters long.

● Wi-Fi network name (SSID) — This name is visible to other Wi-Fi-enabled devices, and is used to

identify your Wi-Fi network. The length of the Wi-Fi network name (SSID) depends on other settings of the browser interface. (See the Help bubble that’s displayed when you move the cursor to the SSID

input field.)

● Wi-Fi security — The default setting is WEP 64 Bit Open. To select another option, click More

options

. (See “Wi-Fi Security Options” on page 22.)

● Wi-Fi password — The maximum length of this field is determined by the Wi-Fi security option (the

previous item). (See the Help bubble that’s displayed when you move the cursor to the

password

field.)

If you’ll be sharing your Internet connection, you’ll have to give the Wi-Fi password to other users; don’t use your banking or other important passwords. Also, don’t use a password that’s easily guessed by others.

“Device Setup” on

Wi-Fi

From this window you can also enable the Password Reminder feature, which is useful if you forget the Wi-Fi password (

Show Wi-Fi password on your device). (See “Wi-Fi Password Reminder” on

page 86.)

Tip: Help information on each field appears (in a bubble) when you move the cursor into the field.

You can display this window any time, by clicking Admin Setup ( ) in the home page. (See “Displaying the Home Page of the Device” on page 31.)

After you change the settings and click Submit, the device restarts and displays updated information on its LCD. Follow the instructions on the LCD, and proceed to

“Your Device is Now Restarting” on

page 24.

Wi-Fi Security Options

If you click More options (after having clicked Set up my Overdrive Pro, during the device setup), a window with several Wi-Fi security options opens.

Note: All the devices used with the Overdrive Pro 3G/4G Mobile Hotspot must support the selected security

type.

The options displayed depend on the Basic Rate setting (in Advanced Settings > Wi-Fi > Security; see page 81).

If Basic Rate is “802.11b/g compatibility” or “802.11g only,” these options are shown:

● WPA-Personal — This is a strong security standard, supported by most Wi-Fi devices.

22 Getting Your Device Ready

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