Sierra Wireless Clear Spot 4G+ User Manual

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Clear Spot 4G+ Personal Hotspot

User Guide

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Preface

Important Notice

Safety and Hazards

Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data.

Do not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sierra Wireless modem MUST BE

POWERED OFF. The Sierra Wireless modem can transmit signals that could

interfere with this equipment.

Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE

POWERED OFF. When operating, the Sierra Wireless modem can transmit

signals that could interfere with various onboard systems.

Limitation of Liability

Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time.

The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence.

The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.

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Patents Portions of this product may be covered by some or all of the following US

patents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 6,886,049 6,968,171 6,985,757 7,023,878 7,053,843 7,106,569 7,145,267 7,200,512 7,295,171 7, 287,162 D442,170 D459,303 D599,256 D560,911

and other patents pending.

This product includes technology licensed from QUALCOMM

Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group.

Licenses A large amount of the source code to this product is available under licenses

which are both free and open source. Most is available under the GNU General Public License.

The remainder of the open source software which is not under the GPL is available under one of a variety of more permissive licenses. Those that require reproduction of the license text in the distribution are listed in the sections that follow (starting on page 10).

GNU General Public License

Version 2, June 1991

Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble

The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.

When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.

To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.

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For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.

We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.

Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.

Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.

The precise terms and conditions for copying, distribution and modification follow.

GNU GENERAL PUBLIC LICENSE

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION

0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The “Program”, below, refers to any such program or work, and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term “modification”.) Each licensee is addressed as “you”.

Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.

1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.

You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.

2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: a) You must cause the modified files to carry prominent notices

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stating that you changed the files and the date of any change. b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License. c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)

These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.

Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.

In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.

3. You may copy and distribute the Program (or a work based on it, under Section

2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following: a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)

The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.

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If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.

4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.

5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.

6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.

7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.

If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.

It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/ donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.

This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.

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8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.

9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.

Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and “any later version”, you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.

10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.

NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

END OF TERMS AND CONDITIONS

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How to Apply These Terms to Your New Programs

If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.

To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found.

<one line to give the program's name and a brief idea of what it does.> Copyright (C) <year> <name of author>

This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA

Also add information on how to contact you by electronic and paper mail.

If the program is interactive, make it output a short notice like this when it starts in an interactive mode:

Gnomovision version 69, Copyright (C) year name of author

Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type 'show w'.

This is free software, and you are welcome to redistribute it under certain conditions; type 'show c' for details.

The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than ‘show w’ and ‘show c’; they could even be mouseclicks or menu items--whatever suits your program.

You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:

Yoyodyne, Inc., hereby disclaims all copyright interest in the program ‘Gnomovision’ (which makes passes at compilers) written by James Hacker.

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This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library General Public License instead of this License.

iPerf License

Iperf performance test

Mark Gates

Ajay Tirumala

Jim Ferguson

Jon Dugan

<signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice

Feng Qin

Kevin Gibbs

John Estabrook

National Laboratory for Applied Network Research

National Center for Supercomputing Applications

University of Illinois at Urbana-Champaign

http://www.ncsa.uiuc.edu

Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution.

Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission. THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND

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NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

miniupnpd License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

• The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

OpenSSL License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

2. Redistributions in binary form must reproduce the above copyright notice, this

3. All advertising materials mentioning features or use of this software must

4. “This product includes software developed by the OpenSSL Project for use in

5. The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to

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of conditions and the following disclaimer.

list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

display the following acknowledgment:

the OpenSSL Toolkit. (http://www.openssl.org/)”

endorse or promote products derived from this software without prior written

Clear Spot 4G+ User Guide

6. Products derived from this software may not be called “OpenSSL” nor may

7. Redistributions of any form whatsoever must retain the following acknowl-

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

permission. For written permission, please contact opensslcore@openssl.org.

“OpenSSL” appear in their names without prior written permission of the OpenSSL Project.

edgment:

“This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)”

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Original SSLeay License

This package is an SSL implementation written by Eric Young (eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

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1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

“This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)”

The word ‘cryptographic’ can be left out if the rouines from the library being used are not cryptographic related :-).

4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:

“This product includes software written by Tim Hudson (tjh@cryptsoft.com)”

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]

PPPD License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

3. The name “Carnegie Mellon University” must not be used to endorse or promote products derived from this software without prior written permission. For permission or any legal details, please contact

Office of Technology Transfer

Carnegie Mellon University

5000 Forbes Avenue

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4. Redistributions of any form whatsoever must retain the following acknowl-

CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, IN NO EVENT SHALL CARNEGIE MELLON UNIVERSITY BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

2. The name(s) of the authors of this software must not be used to endorse or

3. Redistributions of any form whatsoever must retain the following acknowl-

Pittsburgh, PA 15213-3890

(412) 268-4387, fax: (412) 268-7395

tech-transfer@andrew.cmu.edu

edgment:

“This product includes software developed by Computing Services at Carnegie Mellon University (http://www.cmu.edu/computing/).”

of conditions and the following disclaimer.

promote products derived from this software without prior written permission.

edgment:

“This product includes software developed by Paul Mackerras <paulus@samba.org>”.

THE AUTHORS OF THIS SOFTWARE DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

PPPStats License

Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission.

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THIS SOFTWARE IS PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

PPPDump License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

3. The name(s) of the authors of this software must not be used to endorse or promote products derived from this software without prior written permission.

4. Redistributions of any form whatsoever must retain the following acknowledgment:

“This product includes software developed by Paul Mackerras <paulus@samba.org>”.

SSH2 License

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

Neither the name of the copyright holder nor the names of any other contributors may be used to endorse or promote products derived from this software without specific prior written permission.

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UUID License

This file is part of OSSP uuid, a library for the generation of UUIDs which can found at http://www.ossp.org/pkg/lib/uuid/

Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.

THIS SOFTWARE IS PROVIDED “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

IN NO EVENT SHALL THE AUTHORS AND COPYRIGHT HOLDERS AND THEIR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Zlib License

This software is provided ‘as-is’, without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an

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acknowledgment in the product documentation would be appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not be

misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly

Mark Adler

Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra

Wireless. AirPrime, AirLink, AirVantage, Sierra Wireless, the Sierra Wireless logo, TRU-Install, and the red wave design are trademarks of Sierra Wireless.

Windows Corporation.

Macintosh and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

QUALCOMM under license.

and Windows Vista® are registered trademarks of Microsoft

is a registered trademark of QUALCOMM Incorporated. Used

Contact Information

Additional Information and

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Wi-Fi, WPA, and WPA2 are registered marks of the Wi-Fi Alliance.

QUALCOMM® is a registered trademark of QUALCOMM Incorporated.

Other trademarks are the property of their respective owners.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way Richmond, BC

Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com

For up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases, visit www.sierrawireless.com.

AM to 5:00 PM Pacific Time

Updates

Rev 1.0 Apr.10 17

Clear Spot 4G+ User Guide

Revision History

Revision number

1.0 Apr 10 Initial release

Release date

Changes

18 2131352

Contents

Device Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Components of your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

3G and 4G Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Getting Started With Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Connecting Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Charging the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the AC Charger with USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Charging Through a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Turning Your Device On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Turning Your Device Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Using the Power Button to Determine the Device State . . . . . . . . . . . . .34

Controlling the Device Using the Power Button . . . . . . . . . . . . . . . . . . . .34

LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Interpreting the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Mute Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

microSD Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Installing and Setting Up the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Setting Up the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Changing the Password and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Rev 1.0 Apr.10 19

Clear Spot 4G+ User Guide

Activating and Using Your Network Service . . . . . . . . . . . . . . . . . . . . . . 40

Using Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Connecting Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Requirements for a USB Tethered Connection . . . . . . . . . . . . . . . . . . . . 43

Making a Tethered Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Browser Interface Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Displaying the Home Page of the Device . . . . . . . . . . . . . . . . . . . . . . . . 46

Logging On as an Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Virtual Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Mini Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Turning Your Device Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Displaying Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

3G Activation Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

3G Network Update Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SD Card Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Software Update Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Launching Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Sharing Your Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Ending Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Vertical Row (of Icons and Text) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Signal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Mobile Broadband Information and Settings . . . . . . . . . . . . . . . . . . . . . . 53

Alert Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Wi-Fi Users Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Battery Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Internet Connection Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

microSD Card Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . 57

Sounds Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Home Page Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Buttons Along the Top of the Home Page . . . . . . . . . . . . . . . . . . . . . . . . 59

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Contents

Buttons Below the Virtual Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Using the microSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Before Using the microSD Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Inserting a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Removing a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Accessing the microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Automatically Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Manually Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Upgrade Firmware From a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Viewing Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Restarting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Power Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Battery and USB Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

AC Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Configuring the LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Turning the LCD On or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Setting the LCD Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Setting the LCD Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Enabling and Disabling the LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Enabling and Disabling Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Enabling and Disabling Sounds for Specific Events . . . . . . . . . . . . . . . .73

Low Battery Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Critical Battery Level Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Changing the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Automatic Login ("Remember Me") . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Accessing the Advanced Settings Window . . . . . . . . . . . . . . . . . . . . . . .76

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Device Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

WAN Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Wi-Fi Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Configuring the Wi-Fi Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

SSID (Wi-Fi Network Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Wi-Fi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Host Name (Device Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Setting the Maximum Number of Wi-Fi Users . . . . . . . . . . . . . . . . . . . . . 90

Wi-Fi Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Disabling Wi-Fi When Connected Through USB . . . . . . . . . . . . . . . . . . . 91

Configuring 3G/4G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Viewing 3G Activation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

3G Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Resetting the 3G/4G Configuration to Default Settings . . . . . . . . . . . . . . 92

Configuring the Router Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Basic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

LAN Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Port Forward Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Port Trigger Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

DMZ Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Resetting the Software to Default Settings . . . . . . . . . . . . . . . . . . . . . . 103

Exporting and Importing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Exporting Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Importing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Logs Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

System Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Setting the Method Used for Time Acquisition . . . . . . . . . . . . . . . . . . . 107

Setup Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Welcome to Your Device Window - Select an Option . . . . . . . . . . . . . . 108

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

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Contents

Visiting the CLEAR Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Contacting Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

How Can I Tell I'm Connected to 3G/4G? . . . . . . . . . . . . . . . . . . . . . . .110

How Do I Connect to Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

What Do I Do if I Forgot the Wi-Fi Password? . . . . . . . . . . . . . . . . . . . .110

What Do I Do if I Forgot the Administrator Password? . . . . . . . . . . . . .111

How Do I Access My Corporate Network Through a VPN? . . . . . . . . . .111

Are Terminal Sessions Supported? . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Extending Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Improving Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Improving 3G Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Improving Wi-Fi Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Security Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Finding the MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Finding the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

General tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

LCD Is Dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Insufficient Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Messages Displayed on the Device LCD . . . . . . . . . . . . . . . . . . . . . . . .117

Cannot Connect to Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Cannot Display the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Cannot Connect to the 3G/4G Network . . . . . . . . . . . . . . . . . . . . . . . . .120

Cannot Check for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Sounds are Enabled, but the Device Doesn't Generate Any Sounds . .120

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Technical Specifications, Safety Information, and

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . 121

Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

24 2131352

1: Device Basics

Your Clear Spot 4G+ personal hotspot allows you to easily connect to the Internet and to share your 3G/4G connection with others.

This user guide describes how to set up your device and use the browser interface to:

• View the status of your device.

• View and change the settings of your device and the browser

interface.

It also describes your device (its various connectors and buttons).

Your Device

The Clear Spot 4G+ personal hotspot provides a simple way to use your 3G/4G Internet connection with any Wi-Fi-enabled device, and to share your Internet connection with friends and family.

Rev 1.0 Apr.10 25

Clear Spot 4G+ User Guide

Components of your device

Your device consists of these main components:

• Wi-Fi access point

• 3G modem

• 4G modem

• Routing hardware

3G and 4G Networks

These wireless networks connect you to the Internet. Depending on your coverage area, you may have:

• Both 3G and 4G coverage

• Only 3G coverage

• Only 4G coverage.

The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to your device.

The 3G modem connects your device to the Internet via the 3G (CDMA 1X/ EVDO) network (more widely available, compared to 4G).

The 4G modem connects your device to the Internet via the 4G (WiMAX) network (newer technology and faster speeds, compared to 3G).

The routing hardware handles traffic between the 3G/4G modems, the Wi-Fi access point, and the Wi-Fi network.

Your device automatically connects to the fastest network that is available to you. If you have both 3G and 4G coverage and your connection happens to get disrupted, your device can automatically switch to the other network. For more information, see "Configuring the 3G/4G Connection Preferences" on page 54.

Download speeds

Actual speeds depend on several factors, including network conditions.

Wireless mode Maximum downlink

speeds

3G (EV-DO Rev 0) 2.4 Mbps 400-700 kbps 3G (EV-DO Rev A) 3 Mbps 0.6-1.4 Mbps 4G 10 Mbps 3-6 Mbps

Typical downlink speeds

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Device Basics

Package Contents

Your package includes:

• Clear Spot 4G+ personal hotspot by Sierra Wireless

• Battery compartment cover

• Rechargeable battery

• Power adapter

• USB cable

• Quick Start guide

Care and Maintenance

As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing the device:

• Protect the device from liquids, dust, and excessive heat.

• Do not handle or operate the device while driving or operating a vehicle.

Doing so may distract you from properly operating the vehicle. In some jurisdictions, operating communication devices while in control of a vehicle is a criminal offense.

• Do not apply adhesive labels to the device. They may cause the device to overheat and may alter the antenna's performance.

About This Guide

This user guide provides you with all the information you'll need to install and use your Clear Spot 4G+ personal hotspot.

The printed Quick Start guide that comes with the Clear Spot 4G+ personal hotspot should be sufficient for most installations.

• Chapter 1 (which you are reading) gives you an overview of the device.

• Chapter 2 describes the buttons, connectors, and other components of the

device. (See "Your Device" on page 29).

• Chapter 3 provides step-by-step instructions for setting up the device. (See

"Installing and Setting Up the Device" on page 37).

• Chapter 4 describes common tasks for your device. (See "Using Your Device"

on page 43).

• Chapter 5 describes advanced configuration of the device and the browser interface. (See "Settings" on page 71).

• Chapter 6 contains frequently asked questions, troubleshooting tips, and resources for getting help. (See "Resources" on page 109).

• Chapter 7 lists the electrical, radio frequency, and other parameters of the device for those who require technical information, as well as safety information and regulatory information. (See "Technical Specifications, Safety

Information, and Regulatory Information" on page 121).

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Clear Spot 4G+ User Guide

Getting Started With Your Device

System Requirements

• One or more computers that support Wi-Fi (802.11b/g)

• Web browser (required if you'll be using the browser interface to view status

• If you'll be connecting the device through USB:

and to configure settings). The following browsers are supported:

· Internet Explorer (version 6.0 or higher)

· Mozilla Firefox (version 2.0 or higher)

· Google Chrome (version 2.0.172.28 or higher)

· Apple Safari (version 2.0 or higher)

· Opera version 9.64

· Computer running Windows 7, Windows Vista, Windows XP, or Mac (OS X

10.4.x or higher)

· USB 2.0 slot

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2: Your Device

Battery

The battery compartment is on the back of the device. The battery is replaceable.

If you need a new battery, visit the Sierra Wireless online store at

https://www.sierrawireless.com/eStore/.

Installing the Battery

1. Remove the battery compartment cover.

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Clear Spot 4G+ User Guide

2. Align the battery contact points with those inside the battery compartment,

3. Replace the battery compartment cover.

and insert the battery into the device.

Connecting Through USB

Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver. See "Making a Tethered Connection" on page 43.

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Your Device

Use the USB cable to connect the device to your computer when:

• You want to charge the device, but you don't want to use the power adapter, or the power adapter is not available.

• Your computer does not have Wi-Fi.

• You want to block others from using the device. (See "Disabling Wi-Fi When

Connected Through USB" on page 91.)

To connect the device to your computer:

1. Insert the larger (USB) end of the USB cable into the computer.

2. Insert the other (Micro B) end of the USB cable into the USB connector on the

side of the device.

Charging the Device

You need to recharge your device's battery periodically. You can continue using your device while it is charging.

To charge the battery, you have two options, as shown in the drawing that follows — you can connect the device to an AC charger (faster way to charge). See

"Using the AC Charger with USB Port" on page 32. Alternatively, you can connect

the device to a computer (slower way to charge). See "Charging Through a

Computer" on page 32.

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Clear Spot 4G+ User Guide

Using the AC Charger with USB Port

1. Insert the smaller (Micro B) end of the USB cable into the USB connector on

2. Insert the other (USB) end of the USB cable into the power adapter.

3. Insert the power adapter into an electrical outlet.

When charging, the LCD shows and, if the device is off, displays a message "Charging... xx% complete".

When the device is charged, the LCD shows:

• (if the device is on)

• and the message "Fully charged" (if the device is off).

the side of the device.

Charging Through a Computer

Note: Charging through a computer usually takes longer than charging through the power adapter.

Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver. See "Making a Tethered Connection" on page 43.

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Your Device

Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work. To prevent this message from being displayed, install the device driver. See

Connection" on page 43.

1. Ensure the computer is turned on.

2. Insert the larger (USB) end of the USB cable into the computer.

3. Insert the other (Micro B) end of the USB cable into the USB connector on

the side of the device.

When charging, the LCD shows .

When the device is charged, the LCD shows .

"Making a Tethered

Power Button

Turning Your Device On

1. Ensure that:

· The device has a charged battery inserted.

— or —

· The device is connected to the power adapter or a computer (through the

USB cable), as shown in the drawing on page 31.

2. If the device LCD is blank, press and hold the power button for two seconds.

Turning Your Device Off

• Press and hold the power button for 2 seconds.

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Clear Spot 4G+ User Guide

Using the Power Button to Determine the Device State

The power button on the device also indicates the device's status, as shown in the following table.

Power button

Not lit • The device is turned off, and may or

Description Your action

• To turn the device on, press and ho ld the

may not be charging.

• The device is turned on, but you have

turned off the LED.

power button for two seconds.

• [OPTIONAL]: Turn on the LED. See

"Enabling and Disabling the LED" on page 72

Lit, flashing (approximately every 4 seconds)

Lit, flashing (approximately every 30 seconds)

The device is turned on, and the LED is enabled.

The device is in standby (low power) mode. The following are off: LCD, Wi-Fi radio, 3G/ 4G radios. For more information, see

Power) Mode" on page 56

"Standby (Low

No action required.

To exit standby mode: Connect the device to the power adapter or computer, through the USB cable. — or — Press the power button .

Controlling the Device Using the Power Button

Type of press Result

Quick press • The device leaves standby (low power) mode.

• The LCD wakes up (turns on) if it was enabled but dormant. (The LCD turns dark,

after a configurable time of inactivity.)

• A displayed message is confirmed or acknowledged.

• Display of the Wi-Fi network name (SSID) and password is turned off.

Quick double-press • The LCD wakes up (turns on) if it was enabled but dormant. (The LCD turns dark,

after a configurable time of inactivity.)

• The Wi-Fi network name (SSID) and password are briefly displayed. See "Wi-Fi

Long press (press and hold for two seconds)

Password Reminder" on page 88

The device turns on or off.

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Your Device

AB C DE

LCD

If the LCD is not lit, see "Turning Your Device On" on page 33.

Interpreting the LCD

The LCD shows icons and text that reflect the status of the device and your connection.

A Signal strength B 3G/4G status C Alerts D Number of Wi-Fi users E Battery status F Device name. Message area. G Amount of data transferred; connection duration. Message area.

Tip: Most of the LCD icons and messages are also shown on the Virtual Device (page 47)

and Mini Window (page 47). See also

page 117.

"Messages Displayed on the Device LCD" on

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Clear Spot 4G+ User Guide

Mute Switch

The mute switch is used to turn on or off sounds from the device. The mute switch is located on the side of the device:

Tip: You can also disable sounds through the home page. See "Sounds Information

and Settings" on page 58.

microSD Card Slot

Your device supports a microSD™ card (sold separately) for file sharing and transfer or storage. The microSD slot is located on the same side of the device as the USB connector. Your computer recognizes the microSD card as a removable storage device. The device supports microSD cards up to 16 GB.

Note: Using microSD cards larger than 16 GB can cause data loss and damage your device.

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3: Installing and Setting Up the Device

Setting Up the Device

1. Install the battery, as described in "Installing the Battery" on page 29.

2. Connect the device to the AC charger, as described in "Using the

AC Charger with USB Port" on page 32.

3. Plug the AC charger into an electrical outlet.

Important: Charge the device until the battery icon is full ( ).

Connecting to the Network

1. Ensure you are in the CLEAR 3G or 4G coverage area.

2. If you have a LAN connection, disconnect it.

3. Ensure your computer's Wi-Fi is turned on.

4. If the device LCD displays "Charging", "Charged", or "Powered

off", press and hold the power button for two seconds.

Rev 1.0 Apr.10 37

5. Wait until the device LCD displays "Connect your computer to Wi-Fi network," followed by the network name (SSID) and password. This may take several seconds.

6. On your computer, connect to the Wi-Fi network listed on the device LCD. If you don't know how to do this, see "How Do

I Connect to Wi-Fi?" on page 110. After you’ve connected to the

Wi-Fi network, the device LCD displays "Open any web page to continue setup."

7. Open your Web browser. The "Welcome to your Clear Spot 4G+" window opens.

Note: This window displays the administrator password and the address of the device home page. Please remember this information or write it down in a safe place.

Clear Spot 4G+ User Guide

This window provides several options.

• To keep the default settings of the device, click one of the following:

• To change security settings, click

Changing the Password and Settings

During the device setup, you can select Set up my Clear Spot 4G+ to change the settings for the:

•

The Internet (to start surfing)

My Clear Spot 4G+'s home page (to view the device status, customize

settings). Proceed to "Using Your Device" on page 43.

Set up my Clear Spot 4G+.

Administrator password

This password is used to log in to the home page, where you can view and customize your device settings.

The default password is "admin". Choose some-

thing easy-to-remember (yet not easily guessed by others). If you forget this password, you’ll need to reset the device to its default settings and go through the device setup (as described in "Setting Up the Device" on page 37). Your administrator password must be 1–20 characters long.

Wi-Fi network name (SSID)

This name is visible to other Wi-Fi-enabled devices, and is used to identify your Wi-Fi network. The length of the Wi-Fi network name (SSID) depends on other settings of the browser interface. (See the Help bubble that's displayed when you move the cursor to the SSID input field.)

Wi-Fi security

The default setting is WEP 64 Bit Open. To select another option, click More

options

. See "Wi-Fi Security Options" on page 39.

Wi-Fi password

The maximum length of this field is determined by the Wi-Fi security option (the previous item). (See the Help bubble that's displayed when you move the cursor to the Wi-Fi password field.) If you'll be sharing your Internet connection with others, you'll have to give the Wi-Fi password to others; don't use your banking or other important passwords. Also, don't use a password that's easily guessed by others.

From this window you can also enable the Password Reminder feature, which is useful if you forget the Wi-Fi password. See "Wi-Fi Password Reminder" on

page 88.

Tip: Help information on each field appears (in a bubble) when you move the cursor into

the field. You can display this window any time, by clicking Admin Setup ( ) in the browser interface.

After you change the settings and click Submit, the device restarts and displays updated information on its LCD. Follow the instructions on the LCD, and proceed to "Your Device is Now Restarting" on page 40.

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Wi-Fi Security Options

Installing and Setting Up the Device

If you click

More options (after having clicked Set up my Clear Spot 4G+, during the

device setup), a window with four Wi-Fi security options opens.

Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type.

Going from no security to stronger security, the options are:

None

•

No security (no password is required to access the Wi-Fi network); not recommended. Anyone may access your device and use your Internet connection (you are responsible for payment for data usage).

•

WEP-64 Bit

Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2.

WPA-Personal

•

A strong security standard, supported by most Wi-Fi devices.

•

WPA2-Personal

A stronger, newer security standard. Limited to newer Wi-Fi devices.

If the above options don't meet your requirements, click

I don't see what I want....

Expanded Wi-Fi Security Options

If you display the if you click

Security panel of the Wi-Fi tab of the Advanced Settings window or

I don't see what I want... (from the Wi-Fi Security Options window during

the device setup), a window with an expanded list of Wi-Fi security options opens.

Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type.

The options are:

•

None

No security (no password is required to access the Wi-Fi network); not recommended. Anyone may access your device and use your Internet connection (you are responsible for payment for data usage).

•

WEP-64 Bit - Shared

Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2. Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.

•

WEP-128 Bit - Shared

•

WEP-64 Bit - Open

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Clear Spot 4G+ User Guide

•

Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication.

WEP-128 Bit - Open

Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication.

WPA-Personal - TKIP

A strong security standard, supported by most Wi-Fi devices.

WPA-Personal - TKIP/AES

A strong security standard, supported by most Wi-Fi devices.

WPA2-Personal - AES

A stronger, newer security standard. Limited to newer Wi-Fi devices.

WPA2-Personal - TKIP/AES

A stronger, newer security standard. Limited to newer Wi-Fi devices.

WPA/WPA2 Personal (recommended setting)

Wi-Fi devices that use either WPA or WPA2 can connect to the device. Supported by most Wi-Fi devices.

Your Device is Now Restarting

The "Your device is now restarting" window opens if you've clicked the

Clear Spot 4G+

option and then clicked Submit.

Set up my

The changes take effect after the device restarts automatically.

It's recommended you write down the following information that's displayed in the window:

• Wi-Fi network name

• Wi-Fi password

As described in the window,

1. Wait until the device LCD displays "Connect your computer to Wi-Fi Network".

2. Connect your computer to the Wi-Fi network, using the information you've

written down. (If you don't know how to do this, see "How Do I Connect to

Wi-Fi?" on page 110).

3. After the Wi-Fi connection was successfully established, click the

Click here

text in the window.

Activating and Using Your Network Service

Note: If you're able to connect to 3G, you are already set up to use CLEAR service on the 3G network; no further action is needed. Proceed to "Using Your Device" on page 43.

Before using your device, you must have a CLEAR wireless network account set up. The process of setting up an account is called starts up, it will detect whether the device has been configured with an account ("preactivated"). If it has not, the activation process starts automatically.

40 2131352

activation. When the device

Installing and Setting Up the Device

In most cases, the activation process will be seamless, not requiring any action from your part; in some cases, you won't even see any activation-related messages displayed on the device LCD.

Initiating Activation of Your Device for 3G

In rare cases, the device LCD and the home page may indicate that activation is required:

• The LCD displays "3G Activation failed".

• The home page displays the alert "3G Activation Required".

Note: You will still be able to connect to the Internet, when you have 4G coverage.

To activate your device for 3G:

1. In the

Admin Login section (in the upper left area of the home page), enter the

administrator password (1–20 characters/numbers). (The default password is "admin".)

2. Click

OK.

3. Click the alerts icon to display the alert window.

4. If more than one alert is available, use the and buttons (at the top of the

alert window) to browse to the "3G Activation Required" alert.

5. In the alert, click

Activate now.

If the activation fails, contact CLEAR. See "Contacting Customer Service" on

page 109.

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Clear Spot 4G+ User Guide

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4: Using Your Device

Connecting Through USB

TRU-Install

TRU-Install™ is a Sierra Wireless feature that installs the necessary drivers the first time you connect the device to your Windows or Mac computer through the USB cable. (For details, see "Making a

Tethered Connection" below.) An installation CD is not required.

By default, TRU-Install is enabled.

To change the setting:

1. Ensure you're logged in to the home page.

2. Click

3. Select a value for

Requirements for a USB Tethered Connection

Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a "tethered" connection.)

Advanced settings > Device > Basic.

TRU-Install.

Making a Tethered Connection

Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver (see below). No installation CD is required — the device supports the Sierra Wireless TRU-Install feature.

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Clear Spot 4G+ User Guide

Windows

1. Ensure the device is turned on.

2. Connect the device to your computer through the USB cable.

3. If the TRU-Install window is not displayed, in Windows Explorer browse to the

4. In the TRU-Install window, click

5. Go through the installation of the Sierra Wireless USB driver. (Follow the

entry (under My Computer), then browse to the Win folder

and run

Setup.exe.

— or —

If you’re running Windows Vista and the AutoPlay window opens, click

setup.exe

OK.

instructions on the screen.)

Run

Mac

1. Ensure the device is turned on.

2. Connect the device to your computer through the USB cable.

3. In the window that appears, double-click the

.pkg file.

4. Go through the installation of the Sierra Wireless USB driver. (Follow the instructions on the screen.)

5. When prompted for your password, enter your Mac password.

Connecting the Device to Your Computer

1. Insert the larger (USB) end of the USB cable into your computer.

2. Insert the other (Micro B) end of the USB cable into the USB connector on the

side of the device.

Browser Interface Home Page

The home page is the entry page of the browser interface that lets you:

• Display status information for your device and your data connection.

• Launch and end a network connection

• Change the settings for your device and your data connections (if you're

logged in).

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Using Your Device

AB C

• Access additional resources (the user guide and the Important Information

document).

A When you click an icon or the text next to it, a window opens to the right (see the

screenshot on page 52). The window contains additio nal status info rmation and, if you're logged in, commonly-used configurable settings. See

"Vertical Row (of Icons and Text)" on page 52.

B Use this area to enter the administrator password and log in. When you're logged

in, you can change settings.

"Logging On as an Administrator" on page 46.

See

C Clicking one of these buttons displays a window or a menu. See "Buttons Along

the Top of the Home Page" on page 59

D This is the Virtual Device; it reflects the status of your Clear S pot 4G+ personal

hotspot. If you click the image, a movable Mini Window is opened.

"Virtual Device" on page 47 and "Mini Window" on page 47.

See

E A handy way to turn the device off, especially if, for example, you're in an airplane

before takeoff, and the device is in your overhead bag. Available only if you're logged in.

F Disconnects a connection, or connects (if currently there's no connection).

Available only if you're logged in.

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Clear Spot 4G+ User Guide

Displaying the Home Page of the Device

Note: You can display the home page only when your device is turned on and you have established a connection to it (through Wi-Fi or through the USB cable).

To display the home page, type one of the following in the address bar of your Web browser:

•

• SSID value (field in Advanced settings > Wi-Fi > Network and also in Advanced

Note: If you're using the Google Chrome Web browser, after typing in the address bar, press the Down Arrow key and then the Enter key. (If you press only the Enter key, a Google search is started, using the information you typed in.)

If your Web browser displays an error message, see "Cannot Display the Home

Page" on page 119.

Logging On as an Administrator

http://clearspot

settings > Router > LAN

You don't need to log in to access and use the home page. However, when you're logged in:

• Additional information appears in the window that appears when you click an item on the left side of the home page. See "Vertical Row (of Icons and Text)"

on page 52.

• You can access the

Advanced Settings window, where you can modify

additional settings.

• You can rerun the device setup, if required (

Admin Setup []).

• You can install updates.

To log in:

1. Ensure that nobody else is already logged in — other people can use the home page at the same time, but only one user can be logged in.

2. In the

Admin Login section (in the upper left area of the home page), enter the

administrator password (1–20 characters/numbers). (The default password is "admin". It's recommended you change the password, if you haven't already.)

3. Click

OK.

After a certain time, you will be automatically logged off (timeout security feature), unless you select

Remember me (below the password field). For more information,

see "Automatic Login ("Remember Me")" on page 75.

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Using Your Device

Virtual Device

The right half of the home page contains an image of your device.

This is a "virtual device" — it reflects most of the icons and text displayed on the real device.

Mini Window

If you click the virtual device on the home page, the Mini Window opens — an image of the device in a separate Web browser window.

Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on the real device.

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Clear Spot 4G+ User Guide

To save space on your monitor, you can close the home page and move the Mini Window to the side of your monitor. Then you can use the window to keep an eye on the status of your device and connection. (To reopen the home page, click the

Home link.)

If you're logged in, the window has a button.

Connect or Disconnect button, and a Power Off

Turning Your Device Off

From the Home page:

1. Ensure you're logged in to the home page.

2. Click

From the Mini Window:

1. Ensure you're logged in to the home page.

2. Click

From the device:

1. Press and hold the power button for 2 seconds.

Note: You can turn the device on only by using the device power button.

Power Off (below the Virtual Device).

Power Off.

Alerts

Displaying Alerts

The alerts icon indicates whether there are any alerts (messages that require your attention).

The icon is on the left side of the home page.

Click the icon to display the Alert window. If more than one alert is available:

• The higher priority alert opens.

• When you close an alert, the next alert opens.

• You can use the and buttons (at the top of the alert window) to view

other alerts.

The options and instructions shown in the alert window depend on the alert event. Please read the instructions carefully. They may state, for example, that you have to reconnect to Wi-Fi after an update is installed.

3G Activation Required

If only 3G coverage is available, you won't be able to connect to the Internet until 3G activation has been completed.

To activate 3G on your device:

1. Ensure you have 3G coverage.

48 2131352

Using Your Device

2. In the Admin Login section (in the upper left area of the home page), enter the

administrator password (1–20 characters/numbers). (The default password is "admin".)

3. Click

OK.

4. Click the alerts icon to display the alert window.

5. If more than one alert is available, use the and buttons (at the top of the

alert window) to browse to the "3G Activation Required" alert.

6. In the 3G Activation Required alert window, click

Activate now. (Activation is

then performed over the network; no user interaction is required.)

• If activation is successful, "Activation complete!" is displayed. You can now

connect to the 3G network. If the connection is not established automatically, click

Connect on the home page or Mini Window.

• If activation was not successful, "Activation failed" is displayed. Retry the

activation. If it is not successful, prepare the following, and contact CLEAR:

· Your billing information.

· ESN of the device (displayed on the packaging, on the device [under the

battery], and at

Advanced settings > Device > About).

3G Network Update Available

The 3G Network Update Available alert appears if a PRL update or 3G profile update is available for your device. The update may improve your 3G network service.

Note: During installation of the update:

• DO NOT turn off or unplug the device.

• Your 3G connection won’t be available. (Your 4G connection won't be affected.)

To install the update:

1. Ensure you have 3G coverage.

2. In the

3. Click

4. Click the alerts icon to display the alert window.

5. If more than one alert is available, use the and buttons (at the top of the

6. In the 3G Network Update Available alert window, click

Admin Login section (in the upper left area of the home page), enter the

administrator password (1–20 characters/numbers). (The default password is "admin".)

OK.

alert window) to browse to the "3G Activation Required" alert.

Update now.

SD Card Error

If you're having problems reading from the microSD card, or if the SD Card Error alert window opens or the device LCD displays "SD Card error", try the following:

1. Remove and reinsert the microSD card.

2. If the card is still not working, try it in the microSD slot of another computer.

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Clear Spot 4G+ User Guide

Note: The formatting procedure erases all the data on the microSD card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the microSD card.

Software Update Available

The update may improve performance and add or modify features.

Note: During installation of the update, your Internet and Wi-Fi connections won’t be available. When the installation is complete, you will need to reconnect to Wi-Fi.

To install the update:

1. Ensure your device is connected to the power adapter or computer, through

If it works in the other device, the card slot on your Clear Spot 4G+ personal hotspot may have a problem.

If the card doesn’t work in the other computer, try one of the following:

· Use a different microSD card.

· Reformat your card.

the USB cable.

Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver. See "Making a Tethered Connection" on page 43.

2. In the Admin Login section (in the upper left area of the home page), enter the administrator password (1–20 characters/numbers). (The default password is "admin".)

3. Click

OK.

4. Click the alerts icon to display the alert window.

5. If more than one alert is available, use the and buttons (at the top of the

alert window) to browse to the "3G Activation Required" alert.

6. In the Software Update Available alert window, click

Update Options.

7. Read the information in the Software Installation Options window.

8. To install the updates, click

Download and install now.

— or — If you are not in a strong signal area, make a note of the URL displayed in the window and click

I’ll get the update later. At a later time, access the URL to

download the update to your computer, and then "Upgrade Firmware From a

File" on page 65.

9. When the installation is complete, reconnect to Wi-Fi. See "How Do I Connect

to Wi-Fi?" on page 110.

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Using Your Device

Your Network Connection

Launching Your Network Connection

After the device powers on and boots up, a connection to the 3G/4G network is launched automatically, unless you've disabled

You will need to manually launch a connection if:

• The connection was not successful.

• You’ve disabled auto-connect.

• You’ve manually ended a connection (by clicking

To launch a connection:

• Click

Connect on the Virtual Device on the home page (you must be logged

in).

— or —

Click

Connect in the Mini Window (you must be logged in).

— or —

If the device LCD displays "Disconnected from 3G/4G network. Connect

Connect Automatically.

Disconnect).

now?", press the power button on the device.

Sharing Your Connection

For others to share your network connection:

1. Provide the Wi-Fi network name and password to them.

2. On their computer, users must connect to the Wi-Fi network of the Clear Spot

4G+ personal hotspot. See "How Do I Connect to Wi-Fi?" on page 110.

Ending Your Network Connection

1. Ensure you're logged in to the home page.

2. Click Disconnect on the Virtual Device or in the Mini Window. See "Virtual

Device" on page 47 and "Mini Window" on page 47.

Note: The Wi-Fi connection is still available, so users can, for example, share files by using a microSD card.

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Clear Spot 4G+ User Guide

Vertical Row (of Icons and Text)

The left part of the home page has a vertical row of icons and text, starting with the signal strength indicator .

Most of these icons are also shown on the physical device and Virtual Device (page 47). Hover the mouse over an icon; the corresponding icon on the Virtual Device is highlighted.

If you click an icon or the text, a window opens with additional information, as shown in the following screenshot.

If you're logged in, the window may also display configurable settings.

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Using Your Device

Tip: A more complete set of configurable settings is available in the Advanced Settings

window. See "Advanced Settings" on page 59.

Signal Information

Icon Description

No signal Very weak signal

... The number of bars reflects the signal strength: the more bars, the

stronger the signal. Excellent signal

Click the icon to display the Signal Quality window. The window displays:

• The active network: the network that is currently being used for your data

connection. For example: "3G (EVDO Rev A)".

• 3G or 4G status:

· Connection status. For example: "Connected".

· Brief description of the signal strength. For example: "Good signal (60%)".

· Tables that show the coverage type, RSSI, and Ec/Io (for 3G) or CINR (for

4G).

RSSI reflects the signal strength of the network.

Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power.

CINR stands for Carrier to Interference-plus-Noise Ratio, and is a measurement of signal effectiveness.

The first table also shows the type(s) of 3G service you have: 1X, 1xEV-DO, or both. (To determine whether you have EV-DO Rev. 0 or Rev. A service, use the text near the 3G icon; see "Mobile Broadband Information and Settings"

on page 53.)

See also "Improving Signal Strength" on page 112.

Mobile Broadband Information and Settings

The 3G or 4G icon indicates the service and connection state. Note that only one icon is shown (the active network).

Icon Description

Rev 1.0 Apr.10 53

or You have no service. T ry the suggestions in "Cannot Connect

to the 3G/4G Network" on page 120.

or You have service but are not connected. or You have service and are connected.

Clear Spot 4G+ User Guide

The text next to the icon displays the connection status, for example: "No service", or "3G (EVDO Rev A)".

Click the icon or text to display the Mobile Broadband Information window. The window displays:

• The active network: the network that is currently being used for your data

• 3G and 4G status:

• Connection Preferences (if you're logged in).

Configuring the 3G/4G Connection Preferences

The value determines which network(s) to connect to, and in what order:

•

connection. For example: "4G" or "3G (EVDO Rev A)".

· Connection status. For example: "Connected".

· Brief description of the signal strength. For example: "Good signal (60%)".

4G Preferred — Connection can be established to either 3G or 4G; if both are

available, 4G is used. This setting is recommended if your service provider has no data limit for 4G, but does for 3G, or you want to take advantage of the faster data transfer speeds of 4G.

4G Only — Connection can be established only to 4G.

3G Only — Connection can be established only to 3G.

If you don’t have 4G coverage, you can save power by selecting "3G Only".

To automatically connect to the network upon loss of connection or when the device powers on, select

Connect Automatically.

Alert Information

The alerts icon indicates whether there are any alerts (situations that require your attention).

Note: To view alert information, you must be logged in. New alerts are checked upon device power-up. That is, if an event occurs, you won't be notified until the device is restarted.

Icon Description

No alerts are available. One or more alert is available.

The text next to the icon indicates the number of alerts.

Click the icon or text to display the Alert window.

For more information, see "Alerts" on page 48.

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Using Your Device

Wi-Fi Users Information and Settings

The Wi-Fi users icon shows how many Wi-Fi users are connected to the device.

Icon Description

No Wi-Fi users are connected. (One user is connected via USB).

One user is connected via Wi-Fi.

The number indicates how many Wi-Fi users are connected.

Click the icon to display the Connected Users window.

Connected User Information

When you're logged in, the Connected Users window shows a table with information on computers currently connected to the device.

A row may optionally show one or both of these icons:

• — The user of this computer is logged in as administrator.

• — This computer is connected to the device through the USB cable.

MAC Address — Each wireless device has a unique MAC address (assigned by its

manufacturer). On a Windows PC, the MAC address is called the "physical address"; on a Mac, it is called the "Ethernet ID". See "Finding the MAC Address"

on page 114.

Block — Used to block the computer's access to the device. You might want to do

this if:

• You don't recognize a listed computer.

• You have lots of data to transfer (you want to be the sole user of the

bandwidth).

• You're approaching the data limit on your account.

Note: You cannot block the administrator. (The row for the administrator has the icon).

Max Wi-Fi users

— Limits the number of Wi-Fi users that can connect to the

device. A smaller number improves performance and security.

Disable Wi-Fi when connected via USB — Turns off the Wi-Fi of the device when

connected to a computer through the USB cable. Only this computer will be able to use the device.

Battery Information and Settings

The battery icon indicates the state of the battery of the device.

The text next to the icon displays additional information, for example, the charging status (% remaining or % complete).

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Clear Spot 4G+ User Guide

Tip: You can also check the battery icon from the Home page, Mini Window, and Device

LCD.

Click the icon to display the Battery Information and Settings window.

Icon Description

Battery level is critical. Charge the device immediately. See "Charging the

Device"

No battery; connected to an electrical outlet (through the power adapter). Connected to USB. Battery is either charging, or is not inserted. Charging through the power adapter. Battery is low. Charge the device. See "Charging the Device" on page 31.

... The more bars are shown, the more the battery is charged.

Battery is charged.

on page 31.

When you're logged in, you can set the behavior for when the device is:

•

Battery or USB powered. Choose one of the following:

Better battery life — At the cost of shorter Wi-Fi range.

Longer Wi-Fi range — At the cost of shorter battery life.

•

AC powered. Choose one of the following:

Longer Wi-Fi range

· Shorter Wi-Fi range — You have a designated wireless area and you need to

minimize the effect of your network on other networks in the vicinity.

Standby (Low Power) Mode

When the device is in standby (low power) mode, the 3G/4G modem radios, the Wi-Fi radio, and the LCD are off, and the power button is flashing.

When you're logged in, you can set how soon the device goes into standby mode when no Wi-Fi users are connected to it (

Standby Timer).

You can specify settings for battery power and AC power.

Note: This setting has no effect wh e n th e de vice is connected to a computer through the USB cable.

To exit standby mode:

• Connect the device to the power adapter or computer, through the USB cable.

— or —

Press the power button .

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Using Your Device

Internet Connection Information

Note: Data usage amounts are approximate and should not be used for billing purposes. For accurate data usage amounts, check with CLEAR.

Click the data icon to display the Internet Connection Information window. The window displays:

• Data statistics for the current connection session:

· Data sent

· Data received

· Total transferred

· Session duration

• The WWAN IP address of the device — the external IP address of the

modem (3G or 4G) — that is, the IP address of the modem as seen from the Internet.

Viewing and Configuring Detailed Internet Connection Information

When you're logged in, the Internet Connection Information window displays a table showing data use:

• In the currently billing cycle. These numbers get automatically reset to 0 on

the day selected in the

• Over the lifetime of the device.

• By network (3G/4G), and by sent/received/total.

Starts on day list.

From this window you can:

• Reset the data usage figures for the current billing cycle. (Click

• Change the start day of the billing cycle (in the

Starts on day list).

Reset.)

microSD Card Information and Settings

The text next to the icon indicates whether the card is:

• Enabled

• Detected

• Accessible by all ("shared") or only the administrator

• Accessible with or without a password (security)

Click the icon to display the SD Card Information and Settings window. The window displays:

• The card status (see the above list)

• Storage capacity of the card, and space available

When you're logged in, you can:

• Enable or disable the microSD card slot. See "Enabling the microSD Card

Slot" on page 61.

• Set up access to the card. See "Setting Up Access to the microSD Card" on

page 61.

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Clear Spot 4G+ User Guide

Sounds Information and Settings

The sounds icon ( ) shows whether the device speaker is on.

Click the icon to display the Sounds window. The window displays:

• Status of the device speaker (on or off).

• If you're logged in: check boxes to enable or disable sounds for the following

Icon Description

The device speaker is on. The device speaker is off.

events:

Internet connected

· Internet disconnected

· Low battery — Useful as a reminder to charge the device.

System alerts — When you hear the device beep, you can then use the

device LCD or the Alerts window to get information about the alert. See

"Alert Information" on page 54.

Note: System alerts include several types of events, for example:

• Critical battery

• Critical temperature

• Software update available

• Network update available

• Routing hardware settings reset

• Device startup failure

· Wi-Fi user has joined — Useful, for example, to detect an unwelcome Wi-Fi

user if you're the only one using the device.

Wi-Fi user has left

· Last user has left — When you hear the device beep, you can turn off the

device, if nobody will be using it for awhile.

Tip: You can also disable all sounds through the mute switch on the device. See "Mute

Switch"

If you've enabled the sounds through the home page, but there are no sounds when an event occurs, check the position of the Mute switch.

on page 36.

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Using Your Device

Home Page Buttons

Buttons Along the Top of the Home Page

The top horizontal part of the home page has the following areas and buttons:

•

Admin Login. See "Logging On as an Administrator" on page 46.

•

Admin Setup — Rerun the device setup, for example, after you've reset the

software to default settings. See "Welcome to Your Device Window - Select

an Option" on page 108.

•

Advanced settings. See "Advanced Settings" on page 59.

•

Support. See "Support Button" on page 59.

•

Feedback — Send your comments on the device. See "Feedback" on page 60.

•

Help — Open the Help system, display the important information booklet, or

download the user guide.

Admin Setup Button

This button displays a window where you can change the administrator password, Wi-Fi network name (SSID), Wi-Fi security type, and Wi-Fi password.

For more information, see "Welcome to Your Device Window - Select an Option"

on page 108.

Advanced Settings

From the Advanced Settings window you can configure all the settings of the device and the browser interface.

The Advanced Settings window has the following tabs; each tab has several panels.

• Device tab. See "Device Tab" on page 76.

• WAN tab. See "WAN Tab" on page 80.

• Wi-Fi tab. See "Wi-Fi Tab" on page 82.

• Router tab. See "Configuring the Router Tab" on page 93.

For help on a tab, click level) Help appears to the right of the window, when you move the cursor over the item. For more information, see "Contextual Help in the Advanced Settings

Window" on page 109.

Accessing the Advanced Settings Window

1. Ensure you're logged in to the home page.

2. Click

Advanced settings ().

Help ( ). For most fields and buttons, contextual (field-

Support Button

The support site for your device.

Note: This button is available only when you're connected to the Internet.

Rev 1.0 Apr.10 59

Support button opens, in a new Web browser window (or tab), the online

Clear Spot 4G+ User Guide

Feedback

The feedback site for your device.

Note: This button is available only when you're connected to the Internet.

Help Button

This button displays a menu with options to:

• Display the online Help.

• Download the user guide.

• View the important information booklet. This booklet contains warranty and

Buttons Below the Virtual Device

Note: The buttons appear only when you're logged in.

Feedback button opens, in a new Web browser window (or tab), the online

other information.

Connect/Disconnect Button

This button disconnects a connection, or connects (if currently there's no connection).

Power Off Button

This button turns the device off.

Note: You can turn the device on by using the device power button.

Using the microSD Card

Before Using the microSD Card Slot

1. Enable the slot. See "Enabling the microSD Card Slot" on page 61.

2. Set up access to the slot. See "Setting Up Access to the microSD Card" on

page 61.

3. [OPTIONAL]: Rename the

Folder Name" on page 61.

4. Inform others how they can access the card. See "Accessing the microSD

Card" on page 63.

microSD Shared Folder Name. See "microSD Shared

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Using Your Device

Enabling the microSD Card Slot

Before computers can recognize the microSD card, you must enable the microSD slot on the device.

1. Ensure you're logged in to the home page.

2. In the SD Card Information and Settings window, select

Enable SD Card. (See

"microSD Card Information and Settings" on page 57.)

— or —

From

Advanced settings > Device > microSD card, in the SD-Card Slot section

select

Enable.

Setting Up Access to the microSD Card

If you've enabled access to the microSD card, you must also specify whether a username and password are required to access the card.

1. Ensure you're logged in to the home page.

2. In the SD Card Information and Settings window or from

> Device > microSD card

, under Username and Password Security, select one of

Advanced settings

the values:

· To have no security, select

None.

Anyone can use the card; no username or password is required.

· To allow only the administrator to use the card, select

Administrator Only.

When prompted for the username (when you try to use the card), enter "admin". For the password, enter the home page login password.

· To allow non-administrators to use the card, select

3. If you've selected

a. [OPTIONAL]: Change the

Administrator + Guest:

Set Guest Username and Set Guest Password

Administrator + Guest.

fields (up to 20 characters each; spaces are allowed).

b. Give the guest username and password to people whom you want to

allow access to the card.

microSD Shared Folder Name

You can optionally change the name of the folder that the microSD card shows up as (in the file browser program); the default folder name is "shared".

1. Ensure you're logged in to the home page.

2. Click

Advanced settings > Device > MicroSD card.

3. In the MicroSD Shared Folder Name field, type the new name.

You can use up to 32 letters, numbers, and spaces in any combination.

For information on how this folder name is used, see "Accessing the microSD

Card" on page 63.

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Clear Spot 4G+ User Guide

Inserting a microSD Card

To insert the microSD card:

1. Gently flip open the tab labelled "microSD" on the side of the device.

2. Gently insert the microSD card (label facing up) into the slot on the side of the

Note: If your microSD card has not been formatted, or is in a format that your computer does not recognize, you may be prompted to format the microSD card. The formatting procedure erases all the data on the microSD card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the microSD card.

device, until the microSD card clicks into place.

3. Check the status of the microSD card. See "microSD Card Information and

Settings" on page 57.

Removing a microSD Card

1. Ensure you and other users have completed any file transfers.

2. Gently flip open the tab labelled "microSD" on the side of the device.

3. Using your fingernail or a thin blunt object, gently press the microSD card in

and then release; it should partially pop out of its slot, as shown in the drawing above.

4. Remove the microSD card and store it in a safe place.

5. Close the tab over the microSD slot of the device.

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Using Your Device

Accessing the microSD Card

If the microSD slot is enabled, an inserted card appears in your file browser as a shared network drive.

The way to access the card varies, depending on your operating system.

Note: In the information that follows, <Hostname> is the value of the Hostname field (in

Advanced settings > Wi-Fi > Network and also in Advanced settings > Router > LAN).

Windows

1. In Windows Explorer or Internet Explorer, type one of the following:

\\clearspot\

· \\<Router IP address>\ (field in Advanced settings > Router > LAN)

For example: \\192.168.0.1\

\\<Hostname>\

For example: \\MyDeviceName\

— or —

From the Windows lowing:

\\clearspot\

· \\<Hostname>\

2. Double-click the shared folder.

start menu, click start > Run, and then type one of the fol-

Mac

1. In Finder, select

Go > Connect to Server.

2. Type one of the following:

smb://clearspot/

· smb://<Router IP address>/

· smb://<Hostname>/

3. When prompted, select the shared drive as the folder to mount.

Linux

1. Open the run menu (Alt+F2) or a file browser, and type one of the following:

smb://clearspot/

· smb://<Router IP address>/

· smb://<Hostname>/

2. Double-click the shared folder.

Other operating systems

Please see the user documentation for your operating system or computer.

If security has been enabled for the microSD card, you will be prompted to enter the username and password for the microSD card. (See "Setting Up Access to

the microSD Card" on page 61).

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Clear Spot 4G+ User Guide

Updates

Note: If a software update, 3G network update, or 3G profile update is available, the device LCD displays a message, and an alert is available from the home page. See

"Software Update Available" on page 50 and "3G Network Update Available" on page 49.

The update may improve performance and add or modify features. The updates may include the following:

• Device firmware

• 3G network update

• The browser interface

• Help files

• Other files

You can:

• Manually check for updates. See "Manually Checking for Updates" on

• Set the browser interface to automatically check for updates. See the next

page 65.

section.

Automatically Checking for Updates

To specify how often the browser interface checks for updates:

1. Log in to the home page.

2. Click

3. Click

4. In the

Note: If Check for Updates is not available, your device supports the Guaranteed Update feature, which automatically checks for updates, at a pre-determined frequency. This feature requires 4G coverage.

Tip: When updates are available, an alert is shown in the browser interfac e. See "Alert

Information" on page 54.

Advanced settings ().

Device > Basic.

Check for Updates list, click an option.

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Using Your Device

Manually Checking for Updates

Note: During installation of the update:

• DO NOT turn off or unplug the device.

• Your Wi-Fi and Internet connections won’t be available. When the installation is complete, you will need to reconnect to Wi-Fi. (See

I Connect to Wi-Fi?" on page 110).

Checking for updates

1. Log in to the home page.

2. Ensure you're connected to 3G/4G.

"How Do

3. Click

4. Click

5. Click

Advanced settings().

Device > Basic.

Check for updates now. (The message next to the button indicates

whether updates are available.)

Installing the updates

If updates are available, after you've manually checked for updates:

1. Ensure your device is connected to the power adapter or computer, through

the USB cable.

Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver. See "Making a Tethered Connection" on page 43.

2. Click Update options.

3. Read the information in the Software Installation Options window.

4. To install the updates, click

Download and install now.

— or — If you are not in a strong signal area, make a note of the URL displayed in the window and click

I’ll get the update later. At a later time, access the URL to

download the update to your computer, and then follow the steps in "Upgrade

Firmware From a File" on page 65.

5. When the installation is complete, reconnect to Wi-Fi. See "How Do I Connect

to Wi-Fi?" on page 110.

Upgrade Firmware From a File

Use this option when you have an updated firmware file that you've, for example, downloaded from the CLEAR or Sierra Wireless website.

Note: During installation of the update:

• DO NOT turn off or unplug the device.

• Your Wi-Fi and Internet connections won’t be available. When the installation is complete, you will need to reconnect to Wi-Fi. (See

I Connect to Wi-Fi?" on page 110).

Rev 1.0 Apr.10 65

"How Do

Clear Spot 4G+ User Guide

To upgrade the device firmware from a file:

1. Log in to the home page.

2. Ensure

3. Ensure your device is connected to the power adapter or computer, through

Disable Wi-Fi when connected via USB is selected. See "Disabling Wi-Fi

When Connected Through USB" on page 91.

the USB cable.

4. Click

Advanced settings ().

5. If you want to later confirm that the upgrade was successful, write down the current version information (shown in

Device > About):

· Software version

· Firmware version (in the 3G section)

· Firmware version (in the 4G section)

6. Click

Device > Basic.

7. [OPTIONAL]: Save the current configuration (recommended).

a. Click

Export.

b. Save the file. Note the filename and path.

8. Click

Browse next to the Update Firmware From File field, and click the firmware

file to upload to the device.

9. Click

Update.

Please wait while the upgrade occurs; this may take several minutes. The device LCD shows the upgrade status. The device will restart (possibly several times).

Once the upgrade is complete, the LCD device shows the usual icons and text (for example, the device name).

10. Compare the current version information (in

Device > About) to the values you

wrote down in step 5 to confirm that the upgrade was successful.

11. If you've saved the current configuration, reload it.

a. Click

Browse next to the Import Router Settings field, and click the file you've

saved.

b. Click

Import.

12. Reconnect to Wi-Fi. See "How Do I Connect to Wi-Fi?" on page 110.

Viewing Device Information

1. Log in to the home page.

2. Click

3. Click

Note: 4G information is not available if WAN mode is "3G only". (WAN mode is in

Advanced settings > WAN > Setup.)

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Advanced settings ().

Device > About.

Using Your Device

The following information is displayed:

•

Model Number

• Manufacturer

• Software Version.

Firmware version for the routing hardware component of the device.

•

Activation Status.

3G activated, or not activated.

•

Activation Date.

Date that the 3G modem was first activated.

•

Network Operator.

The carrier that your device was activated for.

•

Wi-Fi Firmware Version

• Router PRI Version.

PRI version for the routing hardware component of the device. The PRI (Product Release Instructions) is a file that contains the settings used to configure wireless products for a particular service provider, customer, or purpose.

•

ESN or MEID (3G).

The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the 3G component of the device.

The MEID (Mobile Equipment Identifier) is the unique second-generation serial number assigned to the 3G component of the device.

•

PRI Version.

PRI version of the 3G component of the device. The PRI (Product Release Instructions) is a file that contains the settings used to configure wireless products for a particular service provider, customer, or purpose.

•

MSID (Mobile Station ID)

The MSID is also known as IMSI (International Mobile Station Identity) — an identifier of a device on the 3G network.

•

PRL Version.

The PRL (Preferred Roaming List) is an account configuration item set by your service provider. It controls the radio channels and network carrier used by the 3G modem. An updated PRL may improve your 3G network service.

•

Firmware Version.

Firmware version of the 3G component of the device.

•

MAC Address.

MAC address of the 4G module. Each wireless device has a unique MAC address (assigned by its manufacturer).

•

Firmware Version.

Firmware version of the 4G component of the device.

The window also has buttons to:

• Save the information to a text file.

• Reset the 3G/4G configuration of the device to default settings. See

Rev 1.0 Apr.10 67

"Resetting the 3G/4G Configuration to Default Settings" on page 92.

Clear Spot 4G+ User Guide

Reset button

Reset Button

The reset button is inside the hole located below and to the right of the battery compartment as shown below.

For information on using this button, see "Restarting the Device" on page 68 and

"Resetting the Software to Default Settings (Through the Reset Button)" on page 103.

Restarting the Device

Tip: Alternatively, you may be able to restart the device by pressing and holding the power

button on the device for three to four seconds.

If the device or the home page seems to stop responding, you can reset (restart) the device:

1. Remove the battery compartment cover.

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Using Your Device

Reset button

2. Find the small hole below and to the right of the battery compartment. The

reset button is inside this hole.

3. Insert a thin object (for example, the end of a paper clip) into the hole, and

lightly press on the bottom of the hole for about a second).

4. Replace the battery compartment cover.

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Clear Spot 4G+ User Guide

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5: Settings

Power Settings

Battery and USB Power Settings

You can specify the settings for battery and USB power:

•

Better battery life — At the cost of a shorter Wi-Fi range.

•

Longer Wi-Fi range — At the cost of a shorter battery life.

To choose an option:

1. Ensure you're logged in to the home page.

2. Click the battery icon . The Battery Information and

Settings window opens.

— or —

Click

Advanced settings > Wi-Fi > Network.

3. Select an option in the

AC Power Settings

You can specify the settings for AC power:

Longer Wi-Fi range

•

• Shorter Wi-Fi range

Battery or USB Powered section.

To choose an option:

1. Ensure you're logged in to the home page.

2. Click the battery icon . The Battery Information and

Settings window opens.

— or —

Click

Advanced settings > Wi-Fi > Network.

3. Select an option in the

AC Powered section.

Configuring the LCD

Turning the LCD On or Off

1. Log in to the home page.

2. Click

3. Click

Advanced settings ().

Device > Display.

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Clear Spot 4G+ User Guide

4. Set the LCD Backlight field to On or Off. (Off helps prolong the battery life, but

Setting the LCD Timeout

Tip: Alternatively, you can permanently turn off the LCD, in which case it will never

become lit and will not display text and icons. See

page 71.

To set the amount of time, after which the LCD of the device temporarily turns off:

1. Ensure you're logged in to the home page.

2. Click

3. Ensure

4. In the Turn Off Backlight list, click a value. (A smaller value helps prolong the

Note: The LCD turns on if an important system event occurs.

you can't check the LCD for status icons and messages.)

"Turning the LCD On or Off" on

Advanced settings > Device > Display.

LCD Backlight is set to On.

battery life.)

Setting the LCD Brightness

1. Ensure you're logged in to the home page.

2. Click

3. Ensure

4. Select a value for

5. Select a value for

Advanced settings > Device > Display.

LCD Backlight is set to On.

On Battery/USB Power. (A lower brightness prolongs the

battery life.)

On AC Power.

Enabling and Disabling the LED

The power button on the device acts as an LED/status indicator, and may or may not be lit. For more information, see "Using the Power Button to Determine

the Device State" on page 34.

To enable or disable the lighting of the power button :

1. Log in to the home page.

2. Click

3. Click

4. Set the

Advanced settings ().

Device > Display.

Power Button LED field to On or Off.

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Settings

Sounds

Enabling and Disabling Sounds

You can enable or disable sounds of the device through:

• The mute switch on the device (disables all sounds). See "Mute Switch" on

page 36.

• The browser interface (selectively disables sounds). See "Sounds Information

and Settings" on page 58 and "Enabling and Disabling Sounds for Specific Events" on page 73.

Enabling and Disabling Sounds for Specific Events

1. Log in to the home page.

2. Click

3. Click

4. Next to each of the event types, select

Sounds for the following events can be individually enabled or disabled:

•

Note: System alerts include several types of events, for example:

• Critical battery

• Critical temperature

• Software update available

• Network update available

• Routing hardware settings reset

• Device startup failure

• Internet Connected

• Internet Disconnected

• Wi-Fi User Has Joined

•

• Last User Has Left

Advanced settings ().

Device > Sounds.

Enable or Disable.

Low Battery

Useful as a reminder to charge the device. In the Alert When list, you can select a battery level to trigger the alert.

System Alerts

When you hear the device beep, use the device LCD or the Alerts window to get information about the alert. See "Alert Information" on page 54.

Useful, for example, if you're the only one using the device, to detect an intruder.

Wi-Fi User Has Left

You can turn off the device if nobody will be using it for a while.

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Clear Spot 4G+ User Guide

Low Battery Alert

You can set an alert to sound when the battery level is low.

Setting the Alert From the Home Page

1. Ensure you're logged in to the home page.

2. Click the Sounds icon ( ).

3. In the Sounds window, select

Setting the Alert From the Advanced Settings Window

1. Log in to the home page.

Low battery.

2. Click

3. Click

4. For the

5. In the

Advanced settings ().

Device > Sounds.

Low Battery field, select Enable.

Alert When list, click a battery level to trigger the alert.

Critical Battery Level Alert

You can enable an alert to sound when the battery level is critical (that is, dangerously low).

1. Log in to the home page.

2. Click

3. Click

4. For the

Note: System alerts include several types of events, for example:

• Critical battery

• Critical temperature

• Software update available

• Network update available

• Routing hardware settings reset

• Device startup failure

Advanced settings ().

Device > Sounds.

System Alerts field, select Enable.

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Settings

Changing the Administrator Password

Note: If you forget the Admin login password, you’ll need to reset the device to its default settings and go through the device setup. See

trator Password?" on page 111.

1. Log in to the home page.

"What Do I Do if I Forgot the Adminis-

2. Click

3. Click

4. In the

Advanced settings ().

Device > Basic.

Admin Password field, type the new password (1–20 characters/

numbers).

Automatic Login ("Remember Me")

If you enable automatic login:

• Anyone who uses the computer will automatically be logged in to the home

page (as long as no one else has already logged in from another computer); entering the administrator password is not required.

• The timeout security feature is disabled — you will never be automatically

logged off.

To enable automatic login:

1. From the computer that you want to enable automatic login, log in to the

home page.

2. In the login area, select the

You can repeat the above steps on other computers; however, since only one administrator can be logged in at a time, only the first person to display the home page will be logged in.

Viewing Computers That Are Set to Automatically Log In as Administrator

1. Log in to the home page.

Remember me check box.

2. Click

3. Click

4. Next to

Disabling Automatic Login For a Specific Computer

1. Log in to the home page.

2. Click

3. Click

4. Next to

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Advanced settings ().

Device > Basic.

Remember Me Client List, click show list.

Advanced settings ().

Device > Basic.

Remember Me Client List, click show list.

Clear Spot 4G+ User Guide

5. In the row for the computer that you want to disable automatic login, click

Advanced Settings

From the Advanced Settings window you can configure all the settings of the device and the browser interface.

The Advanced Settings window has the following tabs; each tab has several panels.

• Device tab. See "Device Tab" on page 76.

• WAN tab. See "WAN Tab" on page 80.

• Wi-Fi tab. See "Wi-Fi Tab" on page 82.

• Router tab. See "Configuring the Router Tab" on page 93.

Remove.

For help on a tab, click level) Help appears to the right of the window, when you move the cursor over the item. For more information, see "Contextual Help in the Advanced Settings

Window" on page 109.

Help ( ). For most fields and buttons, contextual (field-

Accessing the Advanced Settings Window

1. Ensure you're logged in to the home page.

2. Click

Advanced settings ().

Device Tab

Basic Panel

1. Log in to the home page.

2. Click

3. Click

From this window, you can view and adjust settings, or perform the following actions:

•

Advanced settings ().

Device > Basic.

Admin Password — Login password. See "Changing the Administrator

Password" on page 75.

Remember Me Client List — View a list of computers that are set to automati-

cally log in. See "Automatic Login ("Remember Me")" on page 75.

Help for Advanced Settings — Enable or disable contextual Help in the

Advanced Settings window. See "Contextual Help in the Advanced Settings

Window" on page 109.

Import Router Settings — Import configuration settings. See "Importing

Settings" on page 105.

Export Router Settings — Export configuration settings. See "Exporting

Settings" on page 105.

Update Firmware From File. See "Upgrade Firmware From a File" on page 65.

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Settings

• Standby Timer on Battery or USB and On AC Power — Enable standby (low

power) mode. See "Standby (Low Power) Mode" on page 56.

•

Check for Updates automatically and Check for updates now. See "Automatically

Checking for Updates" on page 64 and "Manually Checking for Updates" on page 65.

•

TRU-Install — Installs the necessary drivers the first time you connect the

Clear Spot 4G+ personal hotspot to your Windows or Mac computer. For information on this feature, see "TRU-Install" on page 43.

Display Panel

From the

Display panel of the Device tab, you can configure settings for the device

LCD.

1. Log in to the home page.

2. Click

3. Click

Advanced settings ().

Device > Display.

From this window, you can view or adjust these settings:

• Lighting of the power button on the device (

Power Button LED). See

"Enabling and Disabling the LED" on page 72.

• Turn the LCD on or off (

LCD Backlight). See "Turning the LCD On or Off" on

page 71.

• LCD timeout — how soon the LCD goes dormant (Turn Off Backlight). See

"Setting the LCD Timeout" on page 72.

• Brightness of the LCD (

Backlight Settings). See "Setting the LCD Brightness"

on page 72.

microSD Card Panel

1. Log in to the home page.

2. Click

3. Click

Advanced settings ().

Device > microSD Card.

From this window, you can view and adjust settings, or perform the following actions:

• Status of the microSD card slot.

• Enable the microSD card slot. See "Enabling the microSD Card Slot" on

• Folder name for the shared micro SD card. See "microSD Shared Folder

• Set up access to the microSD Card. See "Setting Up Access to the microSD

Sounds Panel

From the Sounds panel of the specific types of events.

1. Log in to the home page.

Rev 1.0 Apr.10 77

page 61.

Name" on page 61.

Card" on page 61.

Device tab, you can enable or disable sounds for

Clear Spot 4G+ User Guide

2. Click Advanced settings ().

3. Click

4. Next to each of the event types, select

Sounds for the following events can be individually enabled or disabled:

•

Note: System alerts include several types of events, for example:

• Critical battery

• Critical temperature

• Software update available

• Network update available

• Routing hardware settings reset

• Device startup failure

Device > Sounds.

Enable or Disable.

Low Battery

Useful as a reminder to charge the device. In the Alert When list, you can select a battery level to trigger the alert.

System Alerts

When you hear the device beep, use the device LCD or the Alerts window to get information about the alert. See "Alert Information" on page 54.

• Internet Connected

• Internet Disconnected

• Wi-Fi User Has Joined

Useful, for example, if you're the only one using the device, to detect an intruder.

•

Wi-Fi User Has Left

• Last User Has Left

You can turn off the device if nobody will be using it for a while.

About Panel

1. Log in to the home page.

2. Click

3. Click

Note: 4G information is not available if WAN mode is "3G only". (WAN mode is in

Advanced settings > WAN > Setup.)

Advanced settings ().

Device > About.

The following information is displayed:

•

Model Number

• Manufacturer

• Software Version.

Firmware version for the routing hardware component of the device.

•

Activation Status.

3G activated, or not activated.

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• Activation Date.

Date that the 3G modem was first activated.

•

Network Operator.

The carrier that your device was activated for.

•

Wi-Fi Firmware Version

• Router PRI Version.

•

ESN or MEID (3G).

The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the 3G component of the device.

The MEID (Mobile Equipment Identifier) is the unique second-generation serial number assigned to the 3G component of the device.

•

PRI Version.

•

MSID (Mobile Station ID)

The MSID is also known as IMSI (International Mobile Station Identity) — an identifier of a device on the 3G network.

•

PRL Version.

•

Firmware Version.

Firmware version of the 3G component of the device.

•

MAC Address.

MAC address of the 4G module. Each wireless device has a unique MAC address (assigned by its manufacturer).

•

Firmware Version.

Firmware version of the 4G component of the device.

Settings

The window also has buttons to:

• Save the information to a text file.

• Reset the 3G/4G configuration of the device to default settings. See

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"Resetting the 3G/4G Configuration to Default Settings" on page 92.

Clear Spot 4G+ User Guide

Log Panel

1. Log in to the home page.

2. Click

3. Click

Advanced settings ().

Device > Log.

From this window, you can:

• Enable logging of system events. See "Enabling and Disabling Logging of

System Events" on page 107.

• Enable logging of connects/disconnects. See "Enabling and Disabling

Logging of Connect/Disconnects" on page 106.

• Export logs. See "Exporting System Events" on page 107 and "Exporting the

Connection History" on page 106.

• Clear logs. See "Clearing the System Events Log" on page 107 and "Clearing

the Connection History" on page 106.

• Set the method used for time acquisition. See "Setting the Method Used for

Time Acquisition" on page 107.

WAN Tab

Sierra Wireless Clear Spot 4G+ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual