Sierra Wireless C885 Users manual
Compass™ Series HSPA
USB Modem
Installation Guide
2130961
Rev 1.0
Preface
Important Notice
Safety and Hazards
Due to the nature of wireless communications, transmission
and reception of data can never be guaranteed. Data may be
delayed, corrupted (i.e., have errors) or be totally lost.
Although significant delays or losses of data are rare when
wireless devices such as the Sierra Wireless modem are used in
a normal manner with a well-constructed network, the Sierra
Wireless modem should not be used in situations where
failure to transmit or receive data could result in damage of
any kind to the user or any other party, including but not
limited to personal injury, death, or loss of property. Sierra
Wireless accepts no responsibility for damages of any kind
resulting from delays or errors in data transmitted or received
using the Sierra Wireless modem, or for failure of the Sierra
Wireless modem to transmit or receive such data.
Do not operate the Sierra Wireless modem in areas where
blasting is in progress, where explosive atmospheres may be
present, near medical equipment, near life support equipment,
or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem
MUST BE POWERED OFF. The Sierra Wireless modem can
transmit signals that could interfere with this equipment.
Do not operate the Sierra Wireless modem in any aircraft,
whether the aircraft is on the ground or in flight. In aircraft, the
Sierra Wireless modem MUST BE POWERED OFF. When
operating, the Sierra Wireless modem can transmit signals that
could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless
modems may be used at this time.
The driver or operator of any vehicle should not operate the
Sierra Wireless modem while in control of a vehicle. Doing so
will detract from the driver or operator's control and operation
of that vehicle. In some states and provinces, operating such
communications devices while in control of a vehicle is an
offence.
Limitation of
Liability
Rev 1.0 Apr.08 3
The information in this manual is subject to change without
notice and does not represent a commitment on the part of
Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR
Compass Series HSPA USB Modem Installation Guide
QUALCOMM
®
3G
REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY
SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS
AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra
Wireless and/or its affiliates aggregate liability arising under
or in connection with the Sierra Wireless product, regardless of
the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the
Sierra Wireless product.
Patents
Portions of this product may be covered by some or all of the
following US patents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 7,295,171 7, 287,162 D442,170 D459,303
D599,256 D560,911
and other patents pending.
This product includes
technology licensed from:
Licensed by QUALCOMM Incorporated under one or more of
the following United States patents and/or their counterparts
in other nations:
4,901,307 5,056,109 5,101,501 5,109,390 5,228,054
5,267,261 5,267,262 5,337,338 5,414,796 5,416,797
5,490,165 5,504,773 5,506,865 5,511,073 5,535,239
5,544,196 5,568,483 5,600,754 5,657,420 5,659,569
5,710,784 5,778,338
Manufactured or sold by Sierra Wireless or its licensees under
one or more patents licensed from InterDigital Group.
4 2130961
Copyright
Trademarks
© 2008 Sierra Wireless. All rights reserved.
“Heart of the Wireless Machine
Sierra Wireless. Watcher
registered in the European Community.
Sierra Wireless, the Sierra Wireless logo, the red wave design,
the red-tipped antenna, and TRU-Install are trademarks of
Sierra Wireless.
®
®
” is a registered trademark of
is a trademark of Sierra Wireless,
Contact
Information
Preface
Windows® is a registered trademark of Microsoft Corporation.
QUALCOMM
®
is a registered trademark of QUALCOMM
Incorporated. Used under license.
Macintosh
®
is a trademark of Apple Inc., registered in the U.S.
and other countries.
Other trademarks are the property of the respective owners.
Sales Desk: Phone: 1-604-232-1488
Hours: 8:00
E-mail: sales@sierrawireless.com
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: 1-604-231-1109
Web: www.sierrawireless.com
AM to 5:00 PM Pacific Time
Consult our website for up-to-date product descriptions,
documentation, application notes, firmware upgrades, troubleshooting tips, and press releases:
Revision History
Revision
number
1.0 April 2008 New document
Release
date
www.sierrawireless.com
Changes
Rev 1.0 Apr.08
5
Compass Series HSPA USB Modem Installation Guide
6 2130961
Contents
Introducing the Compass USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Compass USB modem software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview of installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Insert the Compass USB modem into the USB slot . . . . . . . . . . . . . . . . . 14
Connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attach the Compass USB modem to the lanyard . . . . . . . . . . . . . . . . . . . . . . 16
Using your Compass USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the microSD card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the extension cable and laptop clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Launching 3G Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The 3G Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Indicators in 3G Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Turning the radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Frequency band and network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Rev 1.0 Apr.08 7
Compass Series HSPA USB Modem Installation Guide
Care and Maintenance of Your Compass USB Modem . . . . . . . . . . . . . . . . . .31
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 33
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Important notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Important safety/compliance information for North American users. . . . . . 36
Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 38
EU regulatory conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8 2130961
1: Introducing the Compass USB 1
Modem
• Services supported
• Your account and
coverage area
• Compass USB modem
software
• Frequency band
support
The Compass™ USB third generation (3G) wireless modem
enables you to connect to the Internet, send and receive email,
connect to a corporate network or virtual private network
(VPN), or view streaming video, without the need for a cable.
The modem fits into Type A USB ports.
The Compass USB modem is TRU-Install
required software is on the modem. When you set up your
modem, the software is installed on your computer. You do
not need an installation CD.
The modem has a built-in antenna plus an external jack for a
remote antenna. A slot on the end of the modem accommodates a microSD external memory card. Depending on your
service provider, a microSD card may be included in your
package, or you may need to purchase it separately.
™
enabled. All the
Services supported
The services supported on your Compass USB modem depend
on the model and your service provider. (Contact your service
provider and visit www.sierrawireless.com for details.)
GPRS, EDGE, UMTS, and HSDPA/HSUPA service support
GPRS, EDGE, UMTS, and HSDPA/HSUPA are add-on data
services to Global System for Mobile Communications (GSM)
mobile phone networks. Maximum theoretical data speeds are:
• High Speed Download Packet Access (HSDPA) — up to
7.2 Megabits per second (Mbps)
• High Speed Upload Packet Access (HSUPA) — up to
2.0 Mbps
• Concurrent HSDPA/HSUPA (HSPA)— up to 3.6 Mbps
download and up to 1.5 Mbps upload
• Universal Mobile Telecommunications System (UMTS) —
384 kilobits per second (kbps)
9Rev 1.0 Apr.08
Compass Series HSPA USB Modem Installation Guide
• Enhanced Data rates for GSM Evolution (EDGE)—
236 kbps
• General Packet Radio Service (GPRS)—56 kbps
GPRS and EDGE are second generation (2G) data services.
UMTS and HSDPA/HSUPA are 3G data services.
When establishing a connection, your Compass USB modem
uses the fastest available service. If, for example, you are using
a Compass USB modem in an area that has GPRS and EDGE
service but not UMTS or HSDPA/HSUPA service, the Compass
USB modem connects using EDGE service.
Once the connection is established, you have access to all
Internet services.
Your account and coverage area
Note: If you purchased the
Compass USB modem from a
GSM service provider, you may
already have an account and a
SIM card. Otherwise, your
retailer should be able to give
you the names of companies
that provide these items.
Note: The fee for service is
usually higher when you are
roaming (connected to a network
other than the one belonging to
your service provider).
You must have an account with a GSM service provider to use
the Compass USB modem. To use the modem’s 3G capability,
your account must be with a service provider that offers
HSDPA/HSUPA or UMTS service. (The Compass USB modem
is backwards compatible with 2G service.)
When you obtain your account, you are given a Subscriber
Identity Module (SIM) card containing account information.
Before you use the Compass USB modem, you must insert the
SIM card into it.
Your ability to obtain service depends on these factors:
• GSM network coverage— You must be within the
coverage area of a GSM network.
• Service provider—If you are within the coverage area of a
network that is not operated by your own service
provider, you can obtain service only if there is a roaming
agreement between your service provider and the network
operator.
• Account provisions— Your account may restrict your
usage to certain networks or limit the amount of time you
can use the network.
• Frequency band—You cannot connect to networks
operating in bands not supported by your Compass USB
modem, regardless of roaming agreements or account
provisions.
Most service providers have coverage maps on their web sites.
10 2130961
Introducing the Compass USB Modem
Compass USB modem software
The Compass USB modem comes with connection
management software. Depending on your carrier, it may
come with carrier-specific software or the following software
made by Sierra Wireless:
• 3G Watcher for Windows
®
. Use this software to manage
the Compass USB modem and monitor your connections.
• Driver software that forms the interface between the
Compass USB modem and your Windows operating
system
For information on Watcher features and using Watcher, see
“Connection management software” on page 24.
Frequency band support
Frequency bands supported by the Compass USB modem:
Technology Bands Location
2G 850 MHz (cellular band) North America
900 MHz
1800 MHz
1900 MHz (PCS band)
3G WCDMA 800
WCDMA 850
WCDMA 1900
WCDMA 2100
Europe
Europe and Asia
North America
Japan
North America and
Australia
North America
Europe, Asia, and
Australia
Rev 1.0 Apr.08 11
Compass Series HSPA USB Modem Installation Guide
12 2130961
2: Getting Started
Follow the instructions in this chapter to set up and start using
your Compass USB modem.
To use your Compass USB modem, you’ll need:
2
Note: Keep a written record in a
secure place of the account
information that your service
provider gives you.
• An account with a service provider
• A SIM card (supplied by the service provider)
• A profile, which may be:
· Already stored on your modem when you purchase it
· Set up automatically
· Selected from a drop-down list
· Created manually
Overview of installation steps
1. Check the system requirements.
2. Insert the SIM card.
3. Insert the Compass USB modem into your computer’s USB
port. (The necessary software is installed and either the
profile is set up automatically or Watcher prompts you to
create a profile.)
System requirements
The Compass USB modem is supported on:
• Windows
• Windows XP (Home and Professional versions)
• Windows 2000
• Macintosh
™
Vista
®
OS X 10.4.11 or later
Note: If you are running
Mac OS X, please refer to the
Watcher Quick Start Guide for
Mac OS X found at
www.sierrawireless.com/mac.
Rev 1.0 Apr.08 13
To install the Compass USB modem, you require the
following:
USB port 1 USB Type A slot (USB 1.1 or 2 .0 )
I/O resources 1 IRQ, 40 bytes I/O space
Memory 32 MB
Compass Series HSPA USB Modem Installation Guide
Note: If you are running Windows 2000, Windows Installer Redistributable 2.0 must be installed. This is available on the Microsoft web
site, www.microsoft.com.
Insert the SIM card
Note: To prevent the SIM card
from becoming jammed in its
slot, ensure the edge of the card
is smooth before inserting it. Do
not attach labels to your SIM
card as this may also cause it to
jam.
1. If your SIM card is attached to a larger card, detach the
SIM card and remove any fragments stuck to it.
2. Remove the cap from the end of the Compass USB
modem.
3. If there is a non-functional SIM card in the upper slot:
a. Press it in and then release it.
b. Gently remove the non-functional SIM card.
4. Insert the SIM card into the top slot, as shown in the illus-
tration. The SIM card clicks into place.
Insert the Compass USB modem into the USB slot
Note: Users of Windows 2000
must be logged in with administrative privileges. Users of
Windows XP may require administrative privileges.
1. Gently insert the modem into the USB slot.
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