Sierra Wireless AirLink RV50 Series User Manual
ALEOS 4.9.0
Software Configuration
User Guide for AirLink
RV50 Series
41111088
Rev 1
ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Important
Notice
Limitation of
Liability
Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
Patents This product may contain technology developed by or for Sierra Wireless Inc. This
product includes technology licensed from QUALCOMM
manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from MMP Portfolio Licensing.
®
. This product is
Copyright © Sierra Wireless. All rights reserved.
Trademarks Sierra Wireless
trademarks of Sierra Wireless.
Windows
Corporation.
Macintosh
the U.S. and other countries.
QUALCOMM
under license.
Other trademarks are the property of their respective owners.
Rev 1 Dec. 17 2 41111088
®
, AirPrime®, AirLink®, and the Sierra Wireless logo are registered
®
and Windows Vista® are registered trademarks of Microsoft
®
and Mac OS X® are registered trademarks of Apple Inc., registered in
®
is a registered trademark of QUALCOMM Incorporated. Used
Contact
Information
Sales information and technical
support, including warranty and returns
Corporate and product information Web: sierrawireless.com
Web: sierrawireless.com/company/contact-us/
Global toll-free number: 1-877-687-7795
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Preface
Rev 1 Dec. 17 3 41111088
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Sierra Wireless AirLink Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Tools and Reference Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring your AirLink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Saving a Custom Configuration as a Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Applying a Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Update the ALEOS Software and Radio Module Firmware . . . . . . . . . . . . . . . . . . . . . 23
Step 1—Planning Your Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Step 2—Update the ALEOS Software and Radio Module Firmware . . . . . . . . . . . .25
Updating Only the Radio Module Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Enterprise LAN Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring Your Gateway for use in a PCI Compliant System . . . . . . . . . . . . . . . . . . 32
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
LAN IP/MAC Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Rev 1 Dec. 17 4 41111088
. 53
Contents
Policy Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
RSR (Reliable Static Routing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
PNTM (Private Network Traffic Management) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
WAN/Cellular Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Monitoring WAN Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Related Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Interface Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Bandwidth Throttle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Ping Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Cellular. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Automatic SIM switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
IPv6 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
SIM Slot 1 and 2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Enable the SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Change the SIM PIN ALEOS Enters at Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Disable the SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Unblocking a SIM PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cellular > Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Static Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Ethernet > Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Reliable Static Routing (RSR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Policy Routing . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Dynamic Mobile Network Routing (DMNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
PNTM Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
DHCP/Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
RADIUS Framed Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the USB Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Link WAN Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Host Port Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Global DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
PPPOE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Configure the AirLink gateway to Support PPPoE . . . . . . . . . . . . . . . . . . . . . . . . 125
Configuring a PPPoE Connection in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . 126
VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
VRRP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Host Interface Watchdog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
VPN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Split Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
IPsec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
GRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
OpenVPN Tunnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
VPN Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Solicited vs. Unsolicited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Port Filtering—Inbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Port Filtering — Outbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Trusted IPs—Inbound (Friends) . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . 161
Trusted IPs—Outbound. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
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Contents
Services Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
ALMS (AirLink Management Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
ACEmanager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Additional Power Saving Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Understanding Domain Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Dynamic Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
SMS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Sending SMS Commands to an AirLink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . 188
SMS Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Password Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Control Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Gateway Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Control and Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
SMS Wakeup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
SMS Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Inbound SMS Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Trusted Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
SMS Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
SMS > Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
SMSM2M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Telnet/SSH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Email (SMTP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Management (SNMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Time (SNTP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
LDAP Authentication . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . 218
RADIUS Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
TACACS+ Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Device Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
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Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
ALEOS Supported Location Report Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Before Configuring Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Enable Location Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Global Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Servers 1 to 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Local/Streaming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Local/Streaming—Local IP Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Events Reporting Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Configuring Events Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Configuring Events Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Relay Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
SNMP TRAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Location Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Events Protocol Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Turn Off Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Report Data Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Serial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Reverse Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
UDP Multiple Unicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
TCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
DUN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
PPP/SLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Rev 1 Dec. 17 8 41111088
Contents
Modbus Address List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Configuring IP to Serial with Answer and Serial to IP . . . . . . . . . . . . . . . . . . . . . . . . 281
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Applications Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Garmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
ALEOS Application Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
I/O Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
AirLink RV50 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Analog inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Digital inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Relay outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Current State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Pulse Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Transformed Analog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
AAF User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Radio Passthru . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Configure Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Trace Level Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Remote Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
View Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Radio Module Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Windows Dial-up Networking (DUN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Installing a Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Creating a Dial-Up Networking (PPP) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Modbus/BSAP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Modbus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Configuring AirLink gateways at the Polling Host for Modbus on UDP . . . . . . . . . 351
Configuring Remote AirLink gateways for Modbus with UDP . . . . . . . . . . . . . . . . 352
SNMP: Simple Network Management Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Management Information Base (MIB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Sierra Wireless MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
AT Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
AT Command Set Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Reference Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Device Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
WAN/Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
Standard (Hayes) commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464
Admin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468
SMS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
SMS Command format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
List of SMS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
Rev 1 Dec. 17 10 41111088
Contents
Q & A and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
ACEmanager Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
Updating the ALEOS Software and Radio Module Firmware . . . . . . . . . . . . . . . . 475
Poor Wireless Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477
Connection not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477
LTE Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
SIM Card is Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
Remote connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Radio Band Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Low Voltage Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Reliable Static Routing (RSR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480
Inbound Ports Used by ALEOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480
Setting for Band—RV50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
Setting for Band—RV50X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488
Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
LAN Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
AirLink Management Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Event Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
TCP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
TCP/IP and UDP /IP Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
ALEOS Application Framework (AAF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Network Operator Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Glossary of Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
Rev 1 Dec. 17 11 41111088
1: Introduction
Note: This user guide is intended for the AirLink RV50 Series. If you have a different AirLink
gateway, refer to the ALEOS Software Configuration User Guide for the your gateway.
Overview
ACEmanager™ is the free, web-based utility used to manage and configure AirLink®
gateways. It is a web application integrated in the ALEOS™ software that runs on the
AirLink gateway. AirLink Embedded Operating System (ALEOS) is purpose-built to
maintain a wireless connection and to configure the gateway to the needs of the
system. ACEmanager provides comprehensive configuration, monitoring, and control
functionality to all AirLink gateways and routers.
ACEmanager enables you to:
• Log in and configure parameters
• Adjust network settings
• Change security settings
• Update events reporting and control outputs
• Update ALEOS software and radio module firmware
• Copy configuration settings to other AirLink gateways
1
Since ACEmanager can be accessed remotely over-the-air as well as locally, the
many features of ALEOS can be managed from any location.
An ALEOS configuration template can be created using ACEmanager, after a single
device is configured and installed, to program other AirLink gateways with the same
configuration values. This enables quick, accurate deployment of large pools of
devices.
Sierra Wireless AirLink Products
This version of ACEmanager is intended to be used with the following products:
• AirLink GX450
• AirLink RV50 Series
• AirLink ES450
• AirLink MP70
For more information on specific AirLink products, go to www.sierrawireless.com
About Documentation
Each chapter in the ALEOS Configuration User Guide describes a section (a tab in
the user interface) of ACEmanager.
Chapters in this user guide explain:
• Parameter descriptions in ACEmanager
• Relevant configuration details
Rev 1 Dec. 17 12 41111088
• User scenarios for certain sections in the guide.
Tools and Reference Documents
Document Description
Introduction
AirLink Gateway
Hardware User Guide
ALMS User Guide This document explains how to use AirLink Management Service for the remote
This hardware document describes how to:
• Install the AirLink gateway hardware
• Connect the radio antennas
• Connect a notebook computer and other input/output (I/O) devices
• Interpret the LEDs and indicators on the AirLink gateway.
management of Sierra Wireless AirLink gateways.
Rev 1 Dec. 17 13 41111088
2: Gateway Configuration
To access ACEmanager:
1. Insert the SIM card, if applicable. Refer to the AirLink gateway hardware user
guide for details.
2. Power on the AirLink gateway.
3. Launch your browser and enter the IP address and port number
http://192.168.13.31:9191
ACEmanager is supported on the latest versions of Internet Explorer® and Firefox®.
Figure 2-1: ACEmanager: Main Login screen
4. Log in:
· User Name: “user” (entered by default)
· Default Password: 12345
2
Note: ACEmanager sessions, by default, time out in 15 minutes. If there is no activity for this
idle timeout period, you are redirected to the Login screen. To change the session idle timeout
period, see Session Idle Timeout (minutes) on page 171.
To prevent others from changing the AirLink gateway settings, you can change the
ACEmanager password (see Change Password on page 307).
If the gateway is using the default password, a banner at the top of the screen
reminds you to change it.
Click the banner to go to the Change Password screen.
After your initial log in to ACEmanager, you have the option of displaying the gateway
status parameters on subsequent Login screens.
5. In ACEmanager, go to Services > Device Status Screen.
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Gateway Configuration
6. In the Device Status on Login Screen field, select Enable. (For details, see
Device Status Screen on page 223.)
Figure 2-2: ACEmanager: Main Login screen with Location and Device Status enabled.
If you have Location fields selected on the Device Status screen, but Location
Service is disabled, the gateway Login screen will show Location Service
Disabled.
Recovery Mode
In the unlikely event that ALEOS becomes corrupted, or, if the gateway is
unresponsive to ACEmanager input and AT commands, you can manually put the
gateway into recovery mode.
Recovery mode enables you to update the ALEOS software and return the
gateway to working order.
Note: To use Recovery Mode, you must update older gateways to ALEOS 4.7.0 or later
and use the *RCVRUPDATE command (see page 400) to install the recovery mode
manager. These steps must be done while the gateway is operating normally. For
gateways shipped from the factory with ALEOS 4.8.0, no action is required.
Note: ALEOS software updates done in Recovery mode do not preserve any custom
setting such as cellular settings, AAF applications, etc.
To enter Recovery mode:
1. Use an Ethernet cable to connect the gateway to your computer. (Recovery
mode is not supported on USBnet.)
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
2. Power on the AirLink gateway.
3. On the gateway, press the Reset button for more than 20 seconds. (Release
the button when the Power LED flashes amber.)
4. Launch your browser and enter the IP address and port number
http://192.168.13.31:9191.
The following screen appears:
Figure 2-3: Recovery screen
5. Click Choose File and navigate to the appropriate ALEOS software version
for your gateway.
6. Click Update.
The screen lets you know that the update was successful and automatically
reboots the gateway.
When the reboot is complete, the gateway exits Recovery mode, and the
ACEmanager Login screen appears.
If you select an inappropriate version of ALEOS, an error message, such as
the following appears.
If this happens, click the Log button and save the log file for review by Sierra
Wireless or your authorized reseller.
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Gateway Configuration
Click Back to return to the previous screen to select the correct version of
ALEOS.
If you have inadvertently entered Recovery mode, you can exit it by doing one of
the following:
• Press the reset button on the gateway to reboot it.
• Click the Reboot button on the Recovery screen.
• Wait 10 minutes. If no action is taken within 10 minutes of the device entering
Recovery mode (for example, if the Recovery screen has not been loaded by
the web browser), it automatically reboots and exits Recovery mode.
Toolbar
The buttons on the ACEmanager toolbar are:
• Software and Firmware: Updates the ALEOS software and the radio module
firmware
• Template:
· Download and save a configuration as a template
· Upload a saved template to apply settings
• Reboot: Reboots the gateway
• Refresh All: Refreshes all ACEmanager pages
• Help
• Logout
Configuring your AirLink Gateway
There are three options for configuring the AirLink gateway:
• Use your browser-based ACEmanager (as detailed in this guide)
• Use a terminal emulator application (e.g., Tera Term, PuTTY, etc.) to enter
AT commands for many of the configuration options.
• Use the cloud-based AirLink Management Service application (see
www.sierrawireless.com/products-and-solutions/gateway-solutions/alms/ for
more details.)
Saving a Custom Configuration as a Template
If you have a gateway configured to match your requirements, you can use
ACEmanager to download and save that gateway’s configuration as a template
and then apply it to other Sierra Wireless AirLink gateways.
Note: Sierra Wireless recommends that templates be created and applied to AirLink
gateways running the same version of ALEOS. If you apply a template created using an
older version of ALEOS to a gateway running a newer version of ALEOS, settings for
newly added features are not updated.
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
To download and save a custom configuration as a template:
1. Connect a laptop to the gateway with the configuration you want to save as a
template.
2. In ACEmanager, click the Template button on the toolbar.
Figure 2-4: ACEmanager: Template button
The following window appears:
Figure 2-5: ACEmanager: Template window
Use the bottom half of the window to download and save a template.
3. If desired, enter a Template Name. The file is saved using this name and a
.xml file extension. Spaces and special characters are not supported, and if
entered, are deleted from the file name.
If no Template name is entered, the file is saved as SWIApplyTemplate.xml.
4. Choose whether or not to:
· Include Passwords
When Include Passwords is selected, passwords configured in ACEmanager (such as the email password, the SMS ALEOS Command password,
the Serial PPP password, etc.) are shown in plain text in the template file.
When the template is uploaded to a gateway, the passwords are included
and replace any existing password configured on the gateway.
If Include Passwords is not selected, password fields are not included in the
template file, and existing passwords persist when the template is uploaded
to a gateway.
Note: The ACEmanager login password is not included when you select the Include
Passwords option.
· Include Device Info (selected by default)
When selected, the template file includes a “snap-shot” of the current
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Status tab information with the current settings. This could be useful for
troubleshooting.
5. Click Download. The download status appears at the bottom of the window.
Figure 2-6: Download template complete
Once the download is complete, the following window opens:
Figure 2-7: Open or Save the template file
6. In most cases, you will want to save the file to your computer for uploading to
other AirLink gateways, but you also have the option to open the file.
· Select Save File and click OK—file is saved to your computer (by default to
the Downloads folder). If you entered a template name, the file is saved
using that name. Otherwise, it is saved under the default name,
SWIApplyTemplate.xml.
· Select Open and click OK— file opens in a text or XML editor as a human
readable file. Use this option if you selected Include Device Info when you
saved the file and want to view the device information (the text between the
<devicestatus> and </devicestatus> tags is the snap-shot of the Device
Info), or you want to compare this template with another template.
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Warning: Do not attempt to change settings directly in the template file. Changing
settings in the template file could result in unexpected behavior in the AirLink gateway.
Alter the template only if you are specifically directed to do so by your distributor or Sierra
Wireless Technical Support.
Tip: If you want to compare a new template with the previous one, download and save the
old template before applying the new one. You can use any 3rd party text comparison tool
to check the differences between two templates.
Applying a Template
Note: If you are using Internet Explorer 9 to upload the template, see Te mpl at es on
page 474 for instructions on configuring the browser’s Internet options to allow the upload.
To upload and apply a template to an AirLink gateway:
1. Connect the computer (where the template is saved) to the AirLink gateway
you want to upload the template to, or connect to the gateway over the air.
2. Log in to ACEmanager, and go to Admin > Advanced.
Note: Sierra Wireless
recommends resetting the
gateway to the factory
default settings before
applying the template.
3. Select the Reset Mode:
· Preserve Cellular Authentication Settings—Recommended if you are
applying a template remotely using a remote ACEmanager connection (or
ALMS). For a list of preserved settings, see Reset Mode on page 319.
· Reset All— Recommended if you are applying a template locally (i.e your
computer is physically connected to the gateway).
4. Once the gateway reboots, log in to ACEmanager.
5. In ACEmanager, click the Template button on the toolbar.
Figure 2-8: ACEmanager: Template button
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The following window appears:
Figure 2-9: ACEmanager: Template window
Use the top half of the window to upload and apply a template to your AirLink
gateway.
6. Click Browse... and navigate to the template you want to upload.
7. Click Open. The template file name appears beside the Browse... button.
Figure 2-10: Apply Template file opened
8. Click Upload.
9. When the upload is complete, a Reboot button appears on the window.
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Figure 2-11: Template file uploaded
10. Click Reboot.
11. To confirm that the new template has been applied or to find out which
template is currently on a gateway, go to Status > About and check the
Template Name field.
Note: The Template Name field shows the last template applied and does not indicate any
configuration changes made since the last template was applied.
Figure 2-12: ACEmanager: Status > About
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Gateway Configuration
Note: If no template has been applied to the gateway since it was set or reset to the
factory default settings, the template field is blank.
Update the ALEOS Software and Radio Module Firmware
To take advantage of new features available in the latest version of ALEOS,
update the ALEOS software and radio module firmware on your AirLink gateways.
Important: Once the gateway has been upgraded to ALEOS 4.7.0, you cannot
downgrade to earlier versions of ALEOS.
You can use ACEmanager to update one gateway at a time or AirLink
Management Service (ALMS) to update one or multiple gateways at the same
time.
Note: If the update includes a radio module firmware update, the radio module firmware
stored on the gateway is also automatically updated. If there is not enough room in the
storage, the radio module firmware update fails, so you may need to remove one of the
versions stored on the gateway to free up space. For more information, see Radio Module
Firmware on page 326.
Step 1—Planning Your Update
1. Sierra Wireless recommends that you download a template from the
gateway(s) before you begin the update process. For instructions, see Saving
a Custom Configuration as a Template on page 17.
2. For each of the gateways you want to update, make a note of the:
· Device Model
· Radio Module Type
· Radio Module Identifier
ALEOS Software Version This information is available in ALMS and in ACEmanager (Status > About).
Figure 2-13:
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Figure 2-14: ACEmanager: Status > About
3. If you are planning to use ACEmanager to do the update:
a. Go to source.sierrawireless.com and select your product and mobile
network operator to get to the download page for your gateway.
b. Download the new ALEOS software version for your system. If new radio
module firmware is available, it is included with the ALEOS software in a
.zip file.
Important: Do not install radio module firmware unless you are prompted to do so.
Note: If low power mode or time of day reboot areconfigured, and the following events
arelikely to coincide with the update:
• The gateway entering low power mode
• The Time of Day reset occurring
Sierra Wireless recommends that you disablethese features before beginning the update.
Recommendations
If you have any questions about the update process, contact your authorized
Sierra Wireless distributor before updating the radio module firmware.
Scheduling the update
The update can take up to 30 minutes to complete, depending on the speed of
your network connection. The AirLink gateway being updated will be off-line
during the update, so take this into account when scheduling the update.
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Gateway Configuration
Important: BE PATIENT! The firmware update can take up to 30 minutes to complete.
Waiting for the process to complete is faster than troubleshooting the problems that can be
caused by interrupting the process midway. (Interrupting the process may result in having
to return the gateway to the factory for repairs.)
Step 2—Update the ALEOS Software and Radio Module Firmware
Using ACEmanager to Update a Single AirLink Gateway
To update the ALEOS software and radio module firmware on one AirLink
gateway:
1. Connect the AirLink gateway you want to update to your laptop, launch your
browser and enter the URL for the gateway. The default IP address/port for
the Ethernet interface is http://192.168.13.31:9191. If it is a remote gateway,
enter the domain name or public IP (WAN) address.
Note: If you are connected to the gateway remotely, any files transferred to the gateway
are transferred over-the-air and you may incur data charges.
2. Log in to ACEmanager.
Default user name: user
Default password: 12345
3. Click the Software and Firmware link.
The Software and Firmware update window opens.
Note: These instructions show typical Software and Firmware update windows. Details
such as the ALEOS version, device model, radio firmware version, etc. may vary,
depending on the gateway you are updating.
Figure 2-15:
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Figure 2-16: Software and Firmware update window
The update window gives you the option to update both ALEOS and the radio
module firmware, or update only the radio module firmware.
Unless advised otherwise by Sierra Wireless, select ALEOS software (which
updates ALEOS and prompts you to update the radio module firmware if a newer
version is available for your gateway).
4. Click Browse... and navigate to the ALEOS software you downloaded from
the Sierra Wireless Web site. This is a .bin file named for the gateway and the
ALEOS software version. For example, RV50_4.6.1.014.bin.
Figure 2-17:
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Gateway Configuration
Figure 2-18: ALEOS file selected in Software and Firmware update window
5. Click Update.
The ALEOS software update runs automatically and green check marks
appear beside each step as it is completed.
Figure 2-19:
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Figure 2-20: ALEOS software update in progress
Important: Do not disconnect the AirLink gateway from the computer, and do not power
cycle or reset the gateway during the update. If you see any error messages, refer to the
Updating the ALEOS Software and Radio Module Firmware on page 475.
6. Depending on the gateway and your Mobile Network Operator, you may be
prompted to update the radio module firmware.
If you do not receive a prompt, the radio firmware is up to date. Proceed to
step 9.
Only if prompted to update the firmware, proceed to step 9.
Figure 2-21: Prompt for Radio Module Firmware
7. Under Applying, click Browse... and navigate to the radio module firmware file
that was included in the .zip file you downloaded. This is an .iso file named for
the gateway’s radio module and the mobile network operator’s network (or
“GENERIC”, if it is intended for more than one operator network). For
example, MC7354_GENERIC_2820.iso.
8. Click Upload Radio Firmware.
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A message appears on the window indicating that the firmware has been successfully uploaded.
Note: Sierra Wireless recommends that you do NOT skip the radio module firmware
update unless advised to do so by Sierra Wireless or an authorized distributor. If you
choose to skip the radio module firmware update, you’ll see the following warning.
Once the radio module firmware is uploaded, the gateway begins applying the
firmware upgrade. On the AirLink gateway, the LED chase begins to indicate
that the firmware is being applied.
As indicated on the window, the radio module firmware may take 10 to 20 minutes to upload and install.
Important: Do not disconnect the AirLink gateway from the computer or reboot the
gateway while the firmware update is in progress. During the radio module firmware
update, the gateway LEDs flash rapidly in sequence (an LED chase or caterpillar). When
the radio module firmware update is complete, the gateway reboots automatically.
Note: When you update the radio module firmware, the firmware stored on the gateway is
also updated. If there is not enough room in the storage, the radio module firmware update
fails. In that case, first remove one of the versions stored on the gateway to free up space.
For more information, see Radio Module Firmware on page 326.
9. When the update is complete, the AirLink gateway reboots. The Software
Update progress window appears.
When the reboot is complete, you are returned to the Login screen.
10. After you log in, go to Status > About.
11. Click Refresh.
12. Check the ALEOS Software Version and the Radio Firmware Version fields to
confirm that the ALEOS software and the radio module firmware have been
updated.
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ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Using AirLink Management Service (ALMS) to Update One or
Multiple AirLink gateways Over-the-Air
You can use AirLink Management Service to update the ALEOS software and
radio module firmware over-the-air on one or multiple AirLink gateways.
If you don’t have an ALMS account:
1. In ACEmanager, go to the Services tab and ensure that ALMS is enabled and
the server URL is https://na.m2mop.net/device/msci/com
case, enter the correct URL, click Apply and then click Reboot.
2. Go to www.sierrawireless.com/ALMS for more information.
Updating to ALEOS software with an ALMS account:
1. Go to airvantage.net and log in.
2. Follow the instructions in the online ALMS documentation to update the
ALEOS software and radio module firmware.
Updating Only the Radio Module Firmware
Important: This feature should be used only if directed by Sierra Wireless or an autho-
rized reseller.
.
If this is not the
If Sierra Wireless or your authorized reseller directs you to update only the Radio
Module Firmware:
1. Select the Radio Module Firmware button.
2. Select the appropriate firmware file for your gateway and click Update. This is
an .iso file named for the gateway’s radio module and the mobile network
operator’s network (or “GENERIC”, if it is intended for more than one operator
network). For example, MC7354_GENERIC_2820.iso.
If you select a file for radio module firmware that is not supported on your
gateway, you will see a warning message similar to the following:
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