Sierra Wireless AirCard 753S /
754S Mobile Hotspot
User Guide
2400159
Rev 1
Preface
Important
Notice
Safety and
Hazards
Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.
Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem MUST BE
POWERED OFF. The Sierra Wireless modem can transmit signals that could
interfere with this equipment.
Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is
on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE
POWERED OFF. When operating, the Sierra Wireless modem can transmit
signals that could interfere with various onboard systems.
Limitation of
Liability
Note: Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. Sierra Wireless modems may be used at this time.
The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
Rev 1 Nov.11 3
Sierra Wireless Mobile Hotspot User Guide
Patents This product may contain technology developed by or for Sierra Wireless Inc. This
product includes technology licensed from QUALCOMM
manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from InterDigital Group.
®
3G. This product is
Copyright © 2011 Sierra Wireless. All rights reserved.
Trademarks AirCard
Watcher and the Sierra Wireless logo are trademarks of Sierra Wireless.
Windows
Corporation.
Macintosh
the U.S. and other countries.
QUALCOMM
license.
Other trademarks are the property of their respective owners.
®
is a registered trademark of Sierra Wireless. Sierra Wireless,
®
and Windows Vista® are registered trademarks of Microsoft
®
and Mac OS X® are registered trademarks of Apple Inc., registered in
®
is a registered trademark of Qualcomm Incorporated. Used under
Contact
Information
Sales Desk: Phone: 1-604-232-1488
Hours: 8:00
E-mail: sales@sierrawireless.com
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
AM to 5:00 PM Pacific Time
Fax: 1-604-231-1109
Web: www.sierrawireless.com
Consult our website for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:
www.sierrawireless.com
4 2400159
Contents
Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Know Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Mute Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Power Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Set Up and Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Insert the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Homepage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Security Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Use Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Set Auto Connect Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
View Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Enable / Disable Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
View / Block Connected Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Add a Wireless Device to your Wi-Fi Network . . . . . . . . . . . . . . . . . . . . . . . 22
View SMS Messages and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Use the GPS Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Battery Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Extend Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Set Audio Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Change Device Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
View Details About Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Use the microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Recharge the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Sierra Wireless Mobile Hotspot User Guide
Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Show Help for Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Do not Automatically Install Driver for USB Tethering. . . . . . . . . . . . . . . . . 34
Export / Import Router Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Set Display Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
View WAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Set Connection Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Enable SIM Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
View Wi-Fi Status and List of Connected Devices. . . . . . . . . . . . . . . . . . . . 39
Set Wi-Fi Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Set Wi-Fi Security Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Set MAC Filter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enable Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enable VPN Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Set Router LAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Reset the Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Safety and Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Regulatory Information for North America. . . . . . . . . . . . . . . . . . . . . . . . . . 56
Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6 2400159
Contents
Regulatory information for Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Rev 1 Nov.11 7
Sierra Wireless Mobile Hotspot User Guide
8 2400159
1: Get Started
LCD
Power button
Mute switch
External antenna connector 1
External antenna connector 2
This chapter provides an overview of the AirCard 753S / 754S Mobile
Hotspot features, and instructions on how to set up your mobile
hotspot and connect to the Internet.
Know Your Device
Your mobile hotspot enables you to create a Wi-Fi access point
anywhere there is cellular network coverage. You can use that Wi-Fi
access point to connect your laptop and other Wi-Fi capable devices
to your service provider’s mobile broadband network and connect to
the Internet.
You can also use your mobile hotspot in tethered mode by connecting
it to your laptop with the USB cable to access the Internet.
Additional features include:
• GPS
• Support for microSD memory card (up to 32 GB) for storing and
• Wi-Fi Protected Setup (WPS)
1
sharing files (Depending on your service provider, the microSD
card may not be supported.)
Rev 1 Nov.11 9
Sierra Wireless Mobile Hotspot User Guide
Power Button
Desired result Action
Turn mobile hotspot on Press and hold the power button for a few seconds.
Turn mobile hotspot off Press and hold the power button for a few seconds.
Wake up LCD screen Press and quickly release the power button.
View WPS instructions Double-press the power button to access the Dashboard. If
necessary, double-press the power button again to cycle
through the Dashboard pages until the WPS instructions
appear.
Respond to prompts on
the LCD screen
Press and quickly release the power button when prompted
to do so by the LCD screen. (This is used to confirm an
action.)
Mute Switch
The mobile hotspot automatically beeps when the battery is low, when you
receive a message, etc. To turn these beeps off, move the mute switch so the red
rectangle is visible. On the homepage, http://swi.hotspot, you can customize your
hotspot to beep when specific changes in status occur. For more information, see
Set Audio Alerts on page 27.
LCD
As well as providing setup information (SSID and Wi-Fi Passphrase) the mobile
hotspot LCD displays:
• Instructions during setup
• Status messages such as “Searching for network”, “Connected”, etc.
• Status icons (See Icons on the LCD Screen on page 11 for details.)
• Data Usage information
• Network name
• Error messages (See Alerts on page 49 for troubleshooting suggestions.)
• Wi-Fi Protected Setup (WPS) instructions — a fast, easy way to connect
WPS-enabled devices to your Wi-Fi network
To personalize the mobile hotspot and change the settings, go to the homepage
(http://swi.hotspot).
Dashboard mode
More detailed information and instructions are available in the LCD Dashboard
mode. To access the Dashboard, double-press the Power button. Double-press
the Power button again to cycle through the Dashboard pages.
The information and instructions available on the Dashboard varies depending on
your device and your service provider. Information available may include:
• Connect information (SSID and Wi-Fi Passphrase) and homepage URL
10 2400159
Get Started
Network
SSID:MyMobileHotspot
Wi-FiPassphrase:12345678
ToconĮŐƵreyŽƵƌŚŽƚƐƉŽƚ
Signal strength
Network indicator
GPS
Wi-Fi
Battery
SSID
Wi-Fi Passphrase
Data usage
Messages
View at http://swi.hotspot
Status icons
Wi-Fi on/off
Number of connected devices
Device homepage
Default login is swiadmin
Home Screen
To enter Dashboard mode and access additional LCD screens, double-press the power button.
Roaming indicator
DC
DC
3G
4G
LT E
3G
4G
LT E
G
G
E
E
• WPS (Wi-Fi Protected Setup) — a fast, easy way to connect WPS-enabled
devices to your Wi-Fi network
• Messages / Alerts
• Billing information
• Information about the mobile hotspot such as the Wi-Fi network range,
network preference, firmware version, etc.
Icons on the LCD Screen
The icons on the LCD screen indicate the status of the mobile hotspot.
Rev 1 Nov.11 11
Icon Indicates
Signal strength
The more bars the stronger the RF signal.
No signal
Indicates the network type. (The icons that may appear depend on your
service provider and device.)
A Network icon with a black background indicates that service is
available, but the mobile hotspot is not connected to the network.
A network icon with a white background indicates that the mobile
hotspot is connected to the network.
Roaming
Sierra Wireless Mobile Hotspot User Guide
x
Icon Indicates
Alerts / Messages
You have alerts / messages. To view your alerts, go to the homepage
and click the Alerts / Messages icon.
GPS
When the GPS icon flashes, the mobile hotspot is trying to obtain a
satellite fix or is tracking a location.
Wi-Fi users
The number beside the Wi-Fi icon shows the number of users (devices)
connected to your Wi-Fi network.
Wi-Fi radio is disabled.
You can enable Wi-Fi on the device homepage. See page 47 —
The Wi-Fi radio is disabled icon appears on the LCD screen.
Battery status
Indicates the charge status of the battery.
4 bars — 80 – 100%
1 bar — 10 – 29%
Battery outline (no bars) — 0 – 9%
Recharge immediately.
Battery charging
No battery
The mobile hotspot is powered on and connected to the AC charger.
The battery is charging through a USB connection.
The exclamation mark (!) in the battery outline indicates that the battery
is not recharging because the device is too hot to charge.
Make sure there is room for air to circulate around the device. If the
problem persists, move the device to a cooler environment.
Power LED
The blue LED on the top of the mobile hotspot flashes:
• Slowly to indicate that it is powered on
• Quickly when the firmware is being updated
Accessories
Depending on your service provider, the following accessories may be included:
• Micro USB cable — Used mainly for recharging the battery, although you can
also use it to tether the mobile hotspot to your computer
• AC adapter — Used with the USB cable to recharge the battery or to power
the mobile hotspot from a wall socket
• Charging cradle
12 2400159
Get Started
• Extended battery
Additional accessories are available from www.sierrawireless.com/wheretobuy/
onlinestore/default.aspx.
Power Sources
You can power your mobile hotspot from:
• Rechargable battery included with the mobile hotspot
• USB port on your computer
• Wall socket using the AC adapter and USB cable
Set Up and Connect to the Internet
Insert the SIM Card
Depending on your service provider, the SIM card may already be inserted. If you
need to insert it:
1. Remove the back cover.
2. Slide the SIM card cover to the Open position.
Rev 1 Nov.11 13
Sierra Wireless Mobile Hotspot User Guide
3. Lift the SIM card cover, remove the existing SIM card and replace it with the
new one.
4. Lower the SIM card cover.
5. Slide the SIM card cover to the Lock position.
14 2400159
Get Started
Battery
Gold contacts
Default
security credentials
Install the Battery
1. Insert the battery as shown in the illustration. Ensure that the gold contacts
on the battery are lined up with the gold contacts on the device.
2. Replace the back cover.
Note: Depending on your service provider, the battery may come partially-charged and
ready to go. When the battery needs recharging, follow the instructions in Recharge the
Battery on page 31.
Connect to the Internet
Note: Your mobile hotspot does not need to be connected to the computer with the USB
cable to connect to the Internet. The USB cable is used mainly for recharging the battery.
(You can also connect to the Internet with the mobile hotspot tethered to the laptop with the
USB cable.)
To connect to the Internet:
1. Turn on the mobile hotspot.
Press and hold the power button for a few seconds. Once powered up, the
mobile hotspot automatically searches for and connects to your service
provider’s mobile broadband network.
The first time you connect a computer to the mobile hotspot network, the LCD
screen displays the message “Connect your computer to Wi-Fi network”. The
SSID and the Wi-Fi Passphrase are shown on the LCD screen.
Rev 1 Nov.11 15
Sierra Wireless Mobile Hotspot User Guide
Note: The LCD screen may go into sleep mode to save power. To wake up the LCD
screen, press and quickly release the power button.
2. Connect your computer or other device to your Wi-Fi network.
a. On your computer, view the list of available Wi-Fi networks.
b. Select the SSID displayed on the mobile hotspot LCD screen, and
connect to it.
c. When prompted, enter your Wi-Fi Passphrase, as it appears on the
mobile hotspot LCD screen.
3. Launch your browser to surf the Internet.
Optional: To personalize your mobile hotspot go to http://swi.hotspot.
Note: To make changes to the mobile hotspot settings on the homepage, you must first log
in as Administrator. Type swiadmin in the Admin Password field.
Homepage
Your mobile hotspot comes configured, perfectly secure and ready to use, but if
you want to change the security settings, the SSID and other settings, go to your
mobile hotspot’s homepage.
The homepage URL (http://swi.hotspot) is shown on the LCD during setup. You
can also find it in the Quick Start Guide that came with your mobile hotspot.
To make changes to the settings on the homepage, you must be logged in as
Administrator (default Admin Password is swiadmin).
16 2400159
Get Started
Status and settings Virtual image of the device Connect / DisconnectPower off
Admin Login
You can view some information about the device without being logged in as
Administrator, but to view detailed information and to change any settings and use
some features, you must be logged in as Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Login field and type swiadmin (the default
Admin Password).
2. Click Login.
The first time you log in, you will be asked to accept the terms and conditions.
Click Agree to accept.
Once you are logged in with the default Admin Password, you can view detailed
information and change mobile hotspot settings, such as:
• Change the SSID, Wi-Fi Passphrase, Admin Password, and Wi-Fi encryption
• Set autoconnect options
• Set GPS options
• Use GPS to track or map your location and find nearby amenities
• Set battery options
• View data usage
• Set audio alerts
• Change advanced settings such as security settings and router options
Rev 1 Nov.11 17
Sierra Wireless Mobile Hotspot User Guide
Security Credentials
Two passwords are associated with the mobile hotspot:
• Wi-Fi Passphrase — Used to connect your computer or other Wi-Fi device to
your mobile hotspot network. This character string is unique to your device. It
is displayed on the main mobile hotspot LCD screen. If the screen is blank (a
power-saving feature), press and quickly release the power button to view the
information on the screen. The default Wi-Fi Passphrase is also printed on a
label under the battery.
• Admin Password — Used to log into the homepage as Administrator. You
must be logged in as Administrator to use certain features and to make
changes to your mobile hotspot settings. The default Admin Password,
swiadmin, is printed on a label under the battery. The Admin Password can
be 5 – 31 characters.
You can change both of these passwords on the homepage, http://swi.hotspot.
For more information, see Change Device Security Settings on page 28.
18 2400159
2: Use Your Mobile Hotspot
This chapter provides information on how to use your mobile hotspot.
Note: To change settings you need to be logged in as Administrator. See Set
Up and Connect to the Internet on page 13.
Set Auto Connect Options
By default, the mobile hotspot automatically connects to your service
provider’s mobile broadband network. You can change this feature so
that the mobile hotspot automatically connects to another network
when you are roaming, or to never auto connect.
To select the auto connect options:
1. On the Mobile Hotspot Homepage, log in as Administrator.
2. Click the Signal Strength icon ( ).
2
3. Under Auto Connect & Roaming, select the desired option:
· Always auto connect — The mobile hotspot automatically
attempts to connect to the mobile broadband network when
powered on. You may incur additional roaming charges if you
are outside of your service provider’s coverage area.
· Always auto connect except when roaming — The mobile
hotspot automatically attempts to connect only to your service
provider’s mobile broadband network when powered on
(default).
· Never auto connect — The mobile hotspot will not attempt to
automatically connect to the mobile broadband network when
powered on.
Rev 1 Nov.11 19
Sierra Wireless Mobile Hotspot User Guide
Data usage
Network
SSID:MyMobileHotspot
Wi-FiPassphrase:12345678
ToconĮŐƵreyŽƵƌŚŽƚƐƉŽƚ
Billing Info
Data used from: 2011/06/18
Data transferred: 4.23 MB*
Cycle restarts: 2011/07/01
ĂLJƐůĞŌϭϮĚĂLJƐ
(4/5)
* approximate
On the main screen
On the Dashboard:
Double-press the
power button until
the Billing information
screen appears
(current session)
If you choose this option, press the power button and follow the instructions
on the LCD screen to connect, or go to the homepage (http://swi.hotspot)
and click Connect. See page 13 for more information.
4. Click Save. (Save button appears once you make a selection.)
View Data Usage
You can view an estimate of your data usage (not accurate for billing purposes)
on the homepage and on the LCD screen.
On the LCD screen:
On the homepage:
1. Go to the homepage and log in as Administrator.
2. Click the Data icon ( ).
3. From the drop-down list, select the day of the month your billing cycle starts
(typically the first of the month). This information is available on your service
provider’s bill.
To reset the data counter manually, click Reset.
20 2400159
Use Your Mobile Hotspot
Enable / Disable Wi-Fi
By default, Wi-Fi is enabled, but if your place of business does not allow Wi-Fi or
for any reason you want to disable Wi-Fi and use the mobile hotspot only in the
tethered mode, the mobile hotspot give you that option.
To enable / disable your Wi-Fi network:
1. On the Mobile Hotspot Homepage, log in as Administrator.
2. Click the Wi-Fi icon ( ).
3. To disable the Wi-Fi radio, beside Enable Wi-Fi, select Off.
4. Click Ok to confirm.
View / Block Connected Users
To view a list of devices connected to your mobile hotspot and block undesired
users:
1. On the Mobile Hotspot Homepage, log in as Administrator.
2. Click the Wi-Fi icon( ).
Rev 1 Nov.11 21
Sierra Wireless Mobile Hotspot User Guide
If you notice a user or Wi-Fi device that you do not recognize, you can block that
device from connecting to your Wi-Fi network.
To block a user (or device):
1. Select the box beside the device in the Block column.
2. Click Save. (Save button appears once you make a selection.)
To unblock a user and allow that device access to your network:
1. Click the Advanced Settings icon ( ).
2. Select Wi-Fi > Mac Filter.
3. Click List of connected devices.
4. Clear the box beside the device in the Block column.
5. Click Save.
Add a Wireless Device to your Wi-Fi Network
You can connect up to five wireless devices such as smart phones, laptops,
tablets, digital cameras, printers, gaming consoles, and digital picture frames to
your mobile hotspot network.
You can add a wireless device to your Wi-Fi network manually, or if the device you
are adding is Wi-Fi Protected Setup (WPS) enabled, you can use the WPS
method.
Manually (works for any Wi-Fi device)
1. On the wireless device you want to add to your network, view the list of
available Wi-Fi networks.
2. Connect to the network that corresponds to your mobile hotspot network, as
displayed on the LCD.
3. When prompted, enter the Wi-Fi Passphrase for your mobile hotspot network.
The Wi-Fi Passphrase is displayed on the mobile hotspot LCD screen. (If the
screen has turned off to save power, press and quickly release the power
button to wake up the screen.)
WPS (works for WPS-enabled devices)
You can add a WPS-enabled Wi-Fi device to your Wi-Fi network using the mobile
hotspot LCD screen or the mobile hotspot home page.
Using the mobile hotspot LCD screen:
1. On your mobile hotspot, double-press the power button until you see the
WPS Setup screen (2 of 5).
2. When the WPS Setup screen appears, press the power button to enable
WPS.
3. Within 2 minutes, press the WPS button on the wireless device you want to
connect.
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Use Your Mobile Hotspot
Your mobile hotspot and the wireless device will communicate and establish the
connection.
Using the mobile hotspot homepage:
1. On the Mobile Hotspot Homepage, log in as Administrator.
2. Click the Wi-Fi icon ( ).
3. Click Add Device.
4. Select the Wi-Fi tab.
• If the Wi-Fi device you are adding to your Wi-Fi network does not have a PIN
associated with it:
a. Select WPS button method.
b. Click Connect.
c. Within 2 minutes, press the WPS button on the wireless device you want
to connect.
Your mobile hotspot and the wireless device will communicate and establish
the connection.
• If the Wi-Fi device you are adding to your Wi-Fi network has a PIN associated
with it:
a. Select WPS PIN method.
b. When prompted, enter the PIN for your Wi-Fi device.
c. Click the Connect button.
d. Within 2 minutes, press the WPS button on the wireless device you want
to connect.
Your mobile hotspot and the wireless device will communicate and establish
the connection.
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Sierra Wireless Mobile Hotspot User Guide
View SMS Messages and Alerts
Your mobile hotspot can receive SMS messages from your service provider and
displays alerts to advise you of the device status.
The message icon ( ) on the device LCD indicates that you have a message or
alert.
To view the message / alert:
1. On the Mobile Hotspot Homepage, log in as Administrator.
2. Click the Messages / Alerts icon ( ).
3. Click the message or alert subject line to view the entire message / alert.
To delete a message:
1. Select the desired message and then click Delete selected.
Note: By default, you receive an audio alert when the mobile hotspot receives an SMS
message / alert. For more information on Audio alerts, see Set Audio Alerts on page 27.)
You cannot delete alerts. They are deleted automatically when the device status changes.
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Use Your Mobile Hotspot
Use the GPS Feature
1. On the Mobile Hotspot Homepage, log in as Administrator.
2. Click the GPS icon ( ).
3. Optional: Select the desired mapping service from the drop-down menu and
click Save.
4. Select the desired option:
· Get GPS Location (One-time satellite fix)
· Start GPS Tracking (Continuous tracking)
A new window with an animated GPS satellite opens to indicate that the
mobile hotspot is attempting to get a GPS fix.
If you have trouble obtaining a fix, ensure that the device has an unobstructed
view of the sky and you are not near tall buildings or other barriers that could
be blocking the GPS satellite signal.
5. If desired, select a mapping service.
6. Optional: Click the Map Me button on the top of the main homepage window
to view your location on a map and search for nearby amenities.
Battery Settings
The mobile hotspot, by default, is configured to optimize battery life. Battery life is
affected by:
• Standby time
• Data throughput
• GPS option (GPS tracking uses more power than getting a single GPS
location fix.)
• Mobile Broadband signal strength (the better the signal, the longer the battery
life)
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Sierra Wireless Mobile Hotspot User Guide
• Wi-Fi range:
· Short Wi-Fi range — Extend battery life
· Medium Wi-Fi range — Intermediate battery life and Wi-Fi range
· Long Wi-Fi range — Enables you to have your laptop (or other Wi-Fi device)
further from your mobile hotspot and still connect to your Wi-Fi network, but
battery life is shorter.
Extend Battery Life
There are several methods you can use to extend the battery life.
If the computer and other devices you are connecting to your Wi-Fi network are
always close to the mobile hotspot device, you can increase the battery life by
shortening the Wi-Fi range.
1. Go to the Mobile Hotspot Homepage and log in as Administrator. (See
Homepage on page 16.)
2. In the drop-down list beside Standby Timer on Battery, select the desired
time. (The shorter the time, the longer the battery life.)
The Standby Timer sets the length of time the mobile hotspot remains active
when no devices are connected to the Wi-Fi network.
3. Select the desired Wi-Fi range:
· Short Wi-Fi range — Extend battery life (default)
· Medium Wi-Fi range — Intermediate battery life and Wi-Fi range
· Long Wi-Fi range — Enables you to have your laptop (or other Wi-Fi device)
further from your mobile hotspot and still connect to your Wi-Fi network, but
battery life is shorter.
4. Click Save. (Save button appears once you make a selection.)
You can also extend the battery life by adjusting the Power LED and LCD
backlight settings.
1. Go to the homepage and log in as Administrator.
2. Click the Advanced Settings icon ( ).
3. Select the Device tab and then select Display.
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Use Your Mobile Hotspot
4. Set the desired options. For example, you can:
· Turn the Power LED and LCD backlight off.
· Set the time after which the LCD backlight turns off. (The shorter the time,
the longer the battery life.)
· Set the LCD backlight settings to DIM.
5. Click Save. (Save button appears once you make a selection.)
For more details, see Set Display Options on page 36.
Set Audio Alerts
You can configure your mobile hotspot to sound an alert when the status
changes. For example:
• When the connection status changes
• When you receive an SMS message
• When the battery is low
• When the mobile hotspot enters standby mode
To turn off all audio alerts:
1. Move the mute switch on the mobile hotspot so that the red rectangle is
visible.
To choose which changes in status are accompanied by an audio alert:
1. Set the mute switch so that the red rectangle is not visible.
2. On the Mobile Hotspot Homepage, click the Alert Sounds icon ( ).
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Sierra Wireless Mobile Hotspot User Guide
3. Select the desired options.
4. Click Save. (Save button appears once you make a selection.)
Change Device Security Settings
To change security settings such as Admin Password, SSID, Wi-Fi encryption,
and Wi-Fi Passphrase:
1. On the Mobile Hotspot Homepage, click the Device security icon ( ).
2. Change the desired options.
· Admin Login: Length 5 – 31 characters
· Wi-Fi passphrase: Length 5 – 31 characters
· By default, the Wi-Fi Passphrase is shown on the LCD screen. If you do not
want it to appear on your LCD screen, deselect the box beside Show Wi-Fi
passphrase on device.
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Use Your Mobile Hotspot
The Wi-Fi encryption options are:
· WPA2 Personal/AES — Strong security supported by newer Wi-Fi devices
(default)
· WPA/WPA2 Personal — Strong security supported by most Wi-Fi devices
(Use this if you want to connect Wi-Fi devices that do not support WPA2
Personal /AES.)
· None — Not recommended. Anyone can access your Wi-Fi network without
a password and you are responsible for charges incurred.
The encryption options available depend on the Wi-Fi rate. To change the Wi-Fi
rate and select another encryption option, go to Advanced Settings > Wi-Fi >
Security. For details, see Set Wi-Fi Security Options on page 40.
3. Click Save. (Save button appears once you make a selection.)
4. You may need to reconnect your Wi-Fi devices using the new Wi-Fi creden-
tials. See Set Up and Connect to the Internet on page 13.
View Details About Your Mobile Hotspot
To view details about your device such as the model number, software version,
IMEI, etc.:
1. Go to the Mobile Hotspot Homepage.
2. Click the About Your Mobile Hotspot icon ( ).
3. For additional information and to save a file that you can forward to your
service provider, click View Details. (If your service provider is troubleshooting
an issue, they may ask you to save this information and email the file to
them.)
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Sierra Wireless Mobile Hotspot User Guide
4. Click Save to File.
The file is saved in your Downloads folder as a text file.
Use the microSD Card
Your mobile hotspot is equipped with a microSD reader. You can use this feature
in tethered mode to store information on the microSD card. The mobile hotspot
supports microSD cards with up to 32 GB capacity.
To use the microSD card to store files:
1. Remove the back cover.
2. Insert the microSD card as shown in the illustration.
3. Replace the back cover.
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Use Your Mobile Hotspot
4. Use the USB cable to connect the mobile hotspot to a USB port on your
computer. (The first time you do this, it will take a few moments for the drivers
to install.)
5. You can access the files on the microSD card through Computer / My
Computer (Windows) or the Desktop (Mac).
Recharge the Battery
The battery comes partially charged. You can recharge the battery from a wall
socket or from the USB port on your computer.
To recharge the battery from a wall socket (Fastest option):
1. Attach one end of the micro USB cable to the mobile hotspot and attach the
other end to the AC adapter (included).
2. Plug the AC adapter into a wall socket. An animated battery icon on the LCD
screen indicates that the battery is charging.
The battery icon on the LCD screen indicates when the battery is fully
charged.
Note: The LCD goes into sleep mode after a set time to extend battery life. To wake up the
LCD screen, press and quickly release the power button.
To recharge the battery from the USB port on your computer:
1. Attach one end of the micro USB cable to the mobile hotspot and plug the
other end into the USB port on your computer. An animated battery icon
indicates that the battery is charging.
The battery icon on the LCD screen indicates when the battery is fully
charged.
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Sierra Wireless Mobile Hotspot User Guide
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3: Advanced Settings
Online Help
This chapter provides information on how to change advanced
settings. The advanced settings enable you to configure various
aspects of the device such as Wi-Fi settings, WAN settings, router
settings, etc.
Show Help for Advanced Settings
The Advanced Settings section of the homepage comes with built-in
context-sensitive online help to assist you in configuring the mobile
hotspot.
By default, online help appears when you mouse-over a field in the
Advanced Settings windows.
3
To hide the online help:
1. On the Mobile Hotspot Homepage, click the Advanced Settings
icon ( ).
2. On the Device > Basic tab, beside Help for Advanced Settings,
select Hide.
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Sierra Wireless Mobile Hotspot User Guide
3. Click Save. (Save button appears once you make a selection.)
Do not Automatically Install Driver for USB Tethering
By default, a host driver is installed the first time you connect your mobile hotspot
to the computer via the USB cable. This driver enables the mobile hotspot to
connect to the Internet when it is tethered to a USB port on the computer via the
USB cable instead of using the Wi-Fi network, and to access the microSD card.
If you do not want to use this feature and want to use the USB cable only to
charge the mobile hotspot battery, you can set the host driver not to install.
To set the host driver not to install:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. On the Device > Basic tab, beside Automatically install host driver for USB
tethering, select No.
3. Click Save. (Save button appears once you make a selection.)
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Advanced Settings
Export / Import Router Options
You can export and import hotspot (router) settings. This is useful if you have
more than one device and you want the same settings on both, or to save your
settings before doing a factory reset or changing the settings.
To export router settings:
1. On the Device > Basic tab, beside Export Router Settings, click Export.
2. Save the file to the desired location.
By default, the file (export.cfg) is saved to your Downloads folder.
To import router settings:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. On the Device > Basic tab, beside Import Router Settings, type the path or
use the Browse button to navigate to the file you want to import. (By default,
router setting files are saved to your Downloads folder.)
3. Click Open, and then click OK to confirm restart.
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Sierra Wireless Mobile Hotspot User Guide
Set Display Options
You can use the display options to customize the mobile hotspot display and to
conserve battery power.
To set the display options:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. On the Device > Display tab, select the desired options:
· Power LED
The Power LED blinks to confirm that the mobile hotspot is powered on.
Turning it off can extend battery life.
· LCD Backlight
You can control how long the LCD backlight is on before going into sleep
mode. You can set the LCD backlight to turn off after 10, 30 or 60 seconds,
or to never turn off. (Default is 60 seconds.) To wake up the LCD, press and
release the power button.
· Backlight brightness settings
You can control the brightness of the backlight settings when the mobile
hotspot is powered by battery, USB port, or AC power. The options are off,
dim, or bright.
3. Click Save. (Save button appears once you make a selection.)
View WAN Information
To view network information, such as the active network, connection status, signal
strength, etc.:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Click the WAN tab.
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Advanced Settings
Set Connection Preferences
To set the connection preferences:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to WAN > Setup.
3. Select the desired options.
You can use the manual network selection mode to select a mobile network
other than your service provider’s when roaming. When a network is manually
selected, the device does not automatically connect to your service provider’s
mobile network when you re-enter your service provider’s coverage area. In
this case, go to the Mobile Hotspot Homepage and reset this option to use
your service provider’s mobile network.
We recommend that you leave it set to “Auto”.
4. Click Save. (Save button appears once you make a selection.)
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Sierra Wireless Mobile Hotspot User Guide
Enable SIM Security
If desired, you can create another level of security by setting up a PIN number
that must be entered before you can view the information available to an
Administrator or change the mobile hotspot settings on the homepage.
If you set up a PIN number, when you go to the homepage and log in as
Administrator, you will be asked to enter the PIN number before you can access
the homepage as an Administrator.
To enable SIM security:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to WAN > SIM.
3. Select Enable and click Save. (Save button appears once you make a
selection.)
4. Enter your PIN and click Submit.
You are allowed 5 attempts to enter the correct PIN. If you run out of available
attempts the PIN will be locked. If this happens, contact your service provider
to receive a PUK number to unlock the PIN.
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Advanced Settings
View Wi-Fi Status and List of Connected Devices
To view Wi-Fi status and a list of connected devices:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Wi-Fi > Status.
3. If desired, click the link to view a list of connected devices.
Set Wi-Fi Network Options
To set the Wi-Fi network options:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Wi-Fi > Network.
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Sierra Wireless Mobile Hotspot User Guide
3. Select the desired options.
· SSID Broadcast — If you select Enable, your SSID (network name) will be
broadcast to everyone nearby. (Select Disable if you do not want it
broadcast.)
· RTS Threshold — The smallest packet size (in bytes) used by the Request
to Send/Clear to Send handshaking protocol. The recommended value is
2347. If you are experiencing inconsistent data flow, you can make minor
changes to this value to try to alleviate the problem.
· Threshold fragmentation — The largest allowable size (in bytes) for a
packet. If the packet is larger than this, it is sent in multiple packets, which
can affect network performance. It is recommended to keep this value as
large as possible (up to 2346).
4. Click Save. (Save button appears once you make a selection.)
Set Wi-Fi Security Options
To set the Wi-Fi security options:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Wi-Fi > Security.
3. Select the desired options and click Save.
The options available depend on the Wi-Fi rate. If you want to choose a Wi-Fi
encryption other than WPA2 Personal / AES or WPA / WPA2 Personal:
1. Change the basic rate to 802.11b/g compatibility.
2. Select the desired encryption options.
Mouse-over the options for more information. (Be sure you have the Help set
to Show. See Show Help for Advanced Settings on page 33.)
It is recommended that you use WPA2 Personal /AES whenever possible.
Note: The length of the Wi-Fi Passphrase depends on the Wi-Fi encryption selected.
Mouse-over the field for details.
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Advanced Settings
Set MAC Filter Mode
MAC (Media Access Control) filtering enables you to block unauthorized Wi-Fi
devices from accessing your Wi-Fi network, based on each device’s MAC
address.
To block a device from connecting to your Wi-Fi network:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Wi-Fi > MAC Filter.
3. Either:
· Enter the MAC address of the device and click Add, or
· Click LIst of connected devices and select the box beside the device in the
Block column.
4. Click Save. (Save button appears once you make a selection.)
To unblock a device so it can connect to your Wi-Fi network:
1. Click List of connected devices.
2. Clear the box beside the device in the Block column.
3. Click Save.
Enable Port Forwarding
If your computer is hosting a server, you can enable port forwarding so that other
users can access the server.
To enable port forwarding:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Router > Basic.
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Sierra Wireless Mobile Hotspot User Guide
3. Select Enabled beside Port Forwarding and click Save. (Save button appears
once you make a selection.)
Incoming traffic is forwarded to specific ports and devices on your network
(using their local IP addresses).
Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled.
4. Go to Router > Port Forwarding.
5. Enter the Port Forwarding information and click Save. (Save button appears
once you make a selection.)
Enable VPN Passthrough
If you want to connect to a corporate network using VPN, you first need to enable
VPN connections (passthrough).
To enable VPN passthrough:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Router > Basic.
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Advanced Settings
3. Select Enabled beside VPN Passthrough, and click Save. (Save button
appears once you make a selection.)
Set Router LAN Options
To set the router LAN options:
1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( ).
2. Go to Router > LAN.
3. Enter the desired information.
If the DHCP Server is enabled, it automatically assigns an IP address to each
device on the network and manages their configuration information.
The DNS Mode setting specifies how the DNS servers are obtained. If you
select Auto, the servers use the DNS relay specified by the Internet provider.
4. Click Save. (Save button appears once you make a selection.)
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Sierra Wireless Mobile Hotspot User Guide
44 2400159
4: Frequently Asked Questions
This chapter provides answers to questions you may have about your
mobile hotspot. (Also see Troubleshooting on page 47.)
What do I do if I forget my Wi-Fi Passphrase
or Admin Password?
The Wi-Fi Passphrase appears on the LCD, unless you have
configured it not to show.
The default Admin Password (swiadmin) is printed on a label under
the battery.
If you have changed either of these and then forgotten them:
1. Reset the device to the factory settings. (See Reset the Mobile
Hotspot on page 48.)
2. Use the default SSID (displayed on the LCD screen) and default
Admin Password (swiadmin) to connect to the Wi-Fi network and
log in as Administrator. See Set Up and Connect to the Internet
on page 13.
How do I disconnect from the mobile
broadband network?
4
Do one of the following:
• On the Mobile Hotspot Homepage, click Disconnect
virtual mobile hotspot).
• Press and hold the power button for a few seconds to turn off the
mobile hotspot.
(below the
I can’t see the Connect / Disconnect button on
the homepage.
The Connect / Disconnect button is only visible when you are logged
in as Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Password field on the homepage
and type the Admin Password (swiadmin).
2. Click Login.
How can I extend the life of the battery?
For information on extending the life of the battery, see Extend
Battery Life on page 26.
Rev 1 Nov.11 45
Sierra Wireless Mobile Hotspot User Guide
How do I turn the mobile hotspot off?
Press and hold the power button for a few seconds, or click the Power off button
on the homepage.
How do I find out how many users are connected to
my mobile hotspot network?
The number beside the Wi-Fi icon ( ) on the mobile hotspot LCD shows the
number of users (or devices) connected to your Wi-Fi network. For more details
about the devices or users connected to your network, go to the Mobile Hotspot
Homepage, log in as Administrator, and click the Wi-Fi icon ( ).
Note: You can also use the options on the homepage to block particular users from
connecting to your network. See View / Block Connected Users on page 21.
The LCD screen is not lit. How do I know if the mobile
hotspot is still powered on?
The LCD screen dims to save energy. The blue LED continues to flash (provided
you have not turned this feature off) to indicate that the mobile hotspot is still
powered on. To wake up the LCD, press and quickly release the power button.
How do I access information on the microSD card?
1. Insert the microSD card. (See Use the microSD Card on page 30.)
2. Use the USB cable to connect the mobile hotspot to a USB port on your
computer.
You can access the files on the microSD card through Computer / My Computer (Windows) or the Desktop (Mac).
Where can I find more information?
• View the Online Help:
1. Go to the Mobile Hotspot Homepage. (See Homepage on page 16.)
2. Click the Help icon ( ).
• Go to www.sierrawireless.com/support and select your service provider and
product (For example, AirCard 754S or AirCard 753S).
From the Sierra Wireless Web site, you can:
· Update the firmware on your device
· View product documentation
• Refer to the Quick Start Guide that came with your mobile hotspot.
46 2400159
5: Tr oubleshooting
0
x
x
This chapter provides suggestions for troubleshooting problems that
may arise when using your mobile hotspot.
The mobile hotspot network name does not
appear in the list of networks.
Refresh the list of networks.
1. Ensure that the Wi-Fi setting on your laptop (or other device) is
turned on.
2. Ensure that Wi-Fi is enabled on the mobile hotspot. The Wi-Fi
icon on the LCD should have a “0” beside it (not an
“x” ).
If you need to enable Wi-Fi on the mobile hotspot:
1. Use the USB cable to tether the mobile hotspot to your laptop.
(The first time you do this, it will take a few moments for the
drivers to install.)
2. Launch your browser and go to the Mobile Hotspot Homepage
(http://swi.hotspot).
3. Click the Wi-Fi users icon ( ).
4. Under Enable Wi-Fi, select On.
5. Click Save.
5
The No Signal icon appears on the LCD
screen.
If the No Signal icon ( ) appears on the LCD screen, make sure
you are in your service provider’s coverage area.
The Wi-Fi radio is disabled icon appears on
the LCD screen.
If the Wi-Fi radio is disabled icon ( ) appears on the LCD screen:
1. Use the USB cable to tether the mobile hotspot to your laptop.
2. Launch your browser and go to the Mobile Hotspot Homepage.
3. Click the Wi-Fi users icon ( ).
4. Under Enable Wi-Fi, select On.
5. Click Save.
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Sierra Wireless Mobile Hotspot User Guide
Reset button
Unable to access the homepage when connected to a
VPN.
If you are using your mobile hotspot while connected to a VPN, you may not be
able to access the mobile hotspot using http://swi.hotspot.
To access the homepage, enter the address http://192.168.1.1 in your browser.
This directly accesses the homepage hosted on the device.
Unable to connect a computer running Windows
Vista
Microsoft has a known issue whereby computers running Windows Vista cannot
obtain an IP address from certain routers. More information and a fix are available
at http://support.microsoft.com/kb/928233 or go to the Microsoft support Web site
and search for knowledge base article 928233.
®
to the Mobile Hotspot
®
Reset the Mobile Hotspot
You can reset the Mobile hotspot to the factory setting on the device or on the
Mobile Hotspot Homepage. This is useful if you have lost your Wi-Fi Passphrase.
To reset the mobile hotspot on the device:
1. Ensure that the mobile hotspot is powered on.
2. Remove the back cover.
3. Use a small object such as the end of a paper clip to press and hold the reset
button for 5 to 10 seconds.
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Troubleshooting
4. When prompted on the LCD to do so, press the power button to confirm the
reset.
5. Replace the back cover.
6. Reconnect Wi-Fi devices.
To reset the mobile hotspot on the Mobile Hotspot
Homepage:
1. On the Mobile Hotspot Homepage, click the About Your Mobile Hotspot icon
().
2. Click Reset Device to Factory Defaults.
3. Click OK to confirm.
4. Reconnect Wi-Fi devices.
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Insert the SIM Card on
page 13.
SIM Error — Check SIM
Ensure that the SIM card inserted in your mobile hotspot is from your service
provider. If there is still a problem, contact your service provider. (The SIM may be
damaged and need replacing.)
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Sierra Wireless Mobile Hotspot User Guide
SIM Locked
1. Contact your service provider for the PIN to unlock the SIM.
2. Go to the Mobile Hotspot Homepage. (See Homepage on page 16.)
3. Log in as Administrator. (See Security Credentials on page 18.)
4. Enter the SIM PIN when prompted.
5. Click Save.
SIM MEP Locked
1. Contact your service provider for the MEP unlock codes and tool to unlock
your Mobile Hotspot.
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature range. (See
Environmental Specifications on page 53 for details.) If you are outside that
temperature range, the mobile hotspot issues an alert.
Move the device to an area where the temperature is more suitable and, if the
mobile hotspot is too warm, make sure the area is well-ventilated and air can
circulate around the device.
Note: The battery may not recharge if the mobile hotspot is outside the operating temperature range.
WPS Setup Failed; Device not connected!
The device you are trying to connect may not be WPS-enabled. Use the manual
method to connect the W-Fi device to your Wi-Fi network.
1. Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi
network.
2. Select your Network Name from the list of available Wi-Fi networks.
3. Select Connect and when prompted, enter your Wi-Fi Passphrase.
Connection Alerts
If you receive any of the following connection alerts, contact your service provider
and provide them with the name and number of the alert.
Table 5-1: Connection alerts
Alert Description
8 Operator Determined Barring
25 LLC or SNDCP failure
26 Insufficient resources
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Table 5-1: Connection alerts
Alert Description
27 Missing or unknown APN
28 Unknown PDP address or type
29 User authentication failed
30 Activation rejected by GGSN
32 Service Option not supported
33 Service Option not subscribed
34 Service Option temporarily out of order
36 Regular deactivation
37 QOS not accepted
38 Network failure
39 Reactivation required
40 Feature not supported
Troubleshooting
41 Semantic error in the TFT operation
42 Syntactical error in the TFT operation
43 Unknown PDP context
44 PDP context without TFT already activated
45 Semantic errors in packet filter(s)
46 Syntactical errors in packet filter(s)
67 Connection error
81 Invalid transaction identifier value
95 Semantically incorrect message
96 Invalid mandatory information
97 Message type non-existent or not implemented
98 Message type not compatible with the protocol state
99 Information element non-existent or not implemented
100 Conditional IE error
101 Message not compatible with the protocol state
111 Protocol error, unspecified
256 Invalid Connection ID
257 Invalid NSAPI
258 Invalid PRI NSAPI
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Sierra Wireless Mobile Hotspot User Guide
Table 5-1: Connection alerts
Alert Description
259 Invalid Field
260 SNDCP Failure
261 RAB Setup Failure
262 No GPRS Context
263 PDP Establish Max Timeout
264 PDP Activate Max Timeout
265 PDP Modify Max Timeout
266 PDP Inactivate Max Timeout
267 PDP Lower layer Error
268 PDP Duplicate
269 UE RAT Change
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6: Specifications
Mechanical Specifications
Weight 100g (3.53 oz.)
Length 96 mm (3.78 in.)
Width 57 mm (2.24 in.)
Thickness 16.5 mm (0.65 in.)
Environmental Specifications
Operating temperature 0° C to 35° C
Storage temperature -10° C to +65° C, 96 hours
6
(32° F to 95° F)
(14° F to 149° F)
Rev 1 Nov.11 53
Sierra Wireless Mobile Hotspot User Guide
54 2400159
7: Regulatory and Safety Information
Notice
Because of the nature of wireless communications, transmission and
reception of data can never be guaranteed. Data may be delayed,
corrupted (that is, have errors), or be totally lost. Although significant
delays or losses of data are rare when wireless devices such as the
AirCard 753S / AirCard 754S Mobile Hotspot are used in a normal
manner with a well-constructed network, the AirCard 753S /
AirCard 754S Mobile Hotspot should not be used in situations where
failure to transmit or receive data could result in damage of any kind
to the user or any other party, including but not limited to personal
injury, death, or loss of property. Sierra Wireless and its affiliates
accept no responsibility for damages of any kind resulting from
delays or errors in data transmitted or received using the
AirCard 753S / AirCard 754S Mobile Hotspot, or for failure of the
AirCard 753S / AirCard 754S Mobile Hotspot to transmit or receive
such data.
Safety and Hazards
7
The mobile hotspot MUST BE POWERED OFF in all areas that may
be susceptible to radio interference, in particular:
• Prohibited areas
Obey all signs and notices and follow all rules and regulations.
Power off the mobile hotspot when instructed to do so or when
you suspect that it may cause interference or danger.
• In areas where blasting is in progress
• Where explosive atmospheres may be present
Areas with a potentially explosive atmosphere are not always
clearly marked. Such areas include gas stations, fuel depots,
chemical transfer or storage facilities, areas where blasting is in
progress, areas where the air contains chemicals or particles
such as grain, dust, or metal powders, and any other area where
you would normally be advised to turn off your cellular phone or
vehicle engine.
• Near medical or life-support equipment
Medical equipment may be susceptible to any form of radio interference. In such areas the mobile hotspot can transmit signals
that could interfere with this equipment.
• On board aircraft
In addition to Federal Aviation Authority (FAA) requirements,
many airline regulations state that you must suspend wireless
operations before boarding an aircraft. The mobile hotspot is
Rev 1 Nov.11 55
Sierra Wireless Mobile Hotspot User Guide
capable of transmitting signals that could interfere with various onboard systems and controls.
Failure to observe this instruction may lead to suspension or denial of cellular
telephone services to the offender, legal action, or both.
Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. The mobile hotspot may be used normally at this
time.
• While operating a vehicle
The driver or operator of any vehicle should not use a wireless data device
while in control of a vehicle. Doing so detracts from the driver or operator's
ability to control and operate the vehicle. In some countries, using such communications devices while in control of a vehicle is an offence.
Caution: Unauthorized modifications or changes not expressly approved by Sierra
Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to
use this device.
Proper Battery Use and Disposal
Note: Regulatory information in this section
applies to the AirCard
754S Mobile Hotspot.
Note: Improper battery use may result in a fire, explosion, or other hazard.
To ensure safe and responsible battery use:
• Do not open, disassemble, puncture, crush, bend, or shred.
• Do not expose to water or other liquids, fire, explosion, or other hazards.
• Use the battery only in the mobile hotspot.
• If using with a charger, use only the charger supplied with the mobile hotspot.
• Do not short circuit the battery.
• When replacing a battery, use the same model of battery that was supplied
with the mobile hotspot.
• Follow local regulations when disposing of a used battery.
• Avoid dropping the mobile hotspot or the battery. If dropped and you suspect
damage, take it to a service center for inspection.
Regulatory Information for North America
Caution: The AirCard 754S Mobile Hotspot must be 1 cm or more from users during
operation, to satisfy FCC / IC RF exposure requirements.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
condition that these devices do not cause harmful interference.
56 2400159
Regulatory and Safety Information
Where appropriate, the use of the equipment is subject to the following conditions:
Note: (EMI) – United States FCC Information – This equipment has been tested and
found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in an appropriate
installation. This equipment generates, uses, and can radiate radio frequency energ y and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department
of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.
Rev 1 Nov.11 57
Sierra Wireless Mobile Hotspot User Guide
Regulatory information for EU countries
Note: Regulatory information in this section
applies to the AirCard
753S Mobile Hotspot.
Note: Regulatory information in this section
applies to the AirCard
753S Mobile Hotspot.
To ensure safe use, the modem must be 1 cm or more from users during
operation.
Sierra Wireless hereby declares that the Sierra Wireless USB wireless modem
conforms to all the essential requirements of Directive 1999/5/EC:
The Declaration of Conformity made under Directive 1999/5/EC is available for
viewing at the following location in the EU community:
Sierra Wireless (UK) Limited
Suite 5, the Hub
Fowler Avenue
Farnborough Business Park
Farnborough, United Kingdom GU14 7JP
Notice: User restrictions for Wi-Fi operation apply in France. Please check with
French authorities before using this device in France.
Regulatory information for Australia
To ensure safe use, the modem must be 1 cm or more from users during
operation.
58 2400159
Index
A
accessories
included, 12
purchasing optional accessories, 13
add a wireless device, 22
Admin Login, forgot, 45
Admin Password, 18
Admin Password, forgot, 45
audio alerts, 27
auto connect options, 19
B
battery, 25
inserting, 15
recharging, 31
battery life, 45
block users, 21
C
connect / disconnect button, 45
connect to the Internet, 13
connect to the Internet,, 15
connection preferences, 37
D
display options, 36
G
GPS, 25
H
homepage, accessing, 16
homepage, cannot access, 48
M
MAC filter, 41
microSD
accessing information on, 46
inserting, 30
microSD card
accessing information on, 30
mobile hotspot, turn off, 46
mute switch, 10
N
network name does not appear in the list of networks, 47
no signal icon, 47
P
port forwarding, 41
power button, 10
power source, 13
R
regulatory information, 55
router options, import, export, 35
S
safety information, 55
Security credentials
forgot, 45
security credentials, 18
security, change settings, 28
show Help for advanced settings, 33
SIM card, inserting, 13
SIM security, enable, 38
SMS messages, 24
specifications, 53
I
icons on the LCD screen, 11
L
LAN options, 43
LCD, 10
LCD screen not lit, 46
list of connected devices, view, 39
T
text messages. See SMS messages.
troubleshooting, 47
U
USB tethering, 34
V
view connected users, 21
VPN passthrough, 41, 42
Rev 1 Nov.11 59
Sierra Wireless Mobile Hotspot User Guide
W
WAN information, view, 36
Wi-Fi Key, forgot, 45
Wi-Fi network
disconnect, 45
options, 39
Wi-Fi Passphrase, 18
Wi-Fi Passphrase, forgot, 45
Wi-Fi radio is disabled, 47
Wi-Fi range, 26
Wi-Fi security options, 40
Wi-Fi status, view, 39
Wi-Fi, enable/disable, 21
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