Sierra Wireless™ 4G LTE Tri-Fi
Hotspot
User Guide
©2012 Sierra Wireless. AirCard is a registered trademark of Sierra Wireless. Other marks are
trademarks of their respective owners.
Doc. 2400212 (FCC), rev C
Table of Contents
Get Started .................................................................................................................................. 10
Your Device ............................................................................................................................. 10
Package Contents ............................................................................................................... 11
Care and Maintenance ........................................................................................................ 11
System Requirements ............................................................................................................. 11
Setting Up Your Device ........................................................................................................... 12
Device Setup ....................................................................................................................... 12
Activating Your Device ......................................................................................................... 17
Getting Help ............................................................................................................................ 20
Online Help .......................................................................................................................... 20
Device Basics ............................................................................................................................. 21
Components of Your Device ................................................................................................... 22
3G and 4G Networks ............................................................................................................... 22
Battery ..................................................................................................................................... 23
Installing the Battery ............................................................................................................ 23
Charging the Battery ............................................................................................................ 24
Power Button ........................................................................................................................... 26
Turning Your Device On and Off ......................................................................................... 26
Using the Power Button to Determine the Device State ...................................................... 27
Controlling the Device Using the Power Button ................................................................... 27
Other Buttons and Switches .................................................................................................... 28
Reset Button ............................................................................................................................ 28
Restarting the Device .......................................................................................................... 29
LCD ......................................................................................................................................... 30
Interpreting the LCD ............................................................................................................ 30
LCD Information Screens .................................................................................................... 31
microSD Card Slot ...................................................................................................................
Your Network Connection ........................................................................................................... 32
Launching and Ending A Network Connection ........................................................................ 32
31
Launching Your Network Connection .................................................................................. 32
TOC i
Ending Your Network Connection ........................................................................................ 33
Sharing Your Connection ........................................................................................................ 33
Manually Entering the Wi-Fi information .............................................................................. 33
Connecting Through WPS ................................................................................................... 33
Connecting Through USB ....................................................................................................... 36
Making a Tethered Connection ............................................................................................ 37
TRU-Install ........................................................................................................................... 38
Browser Interface Home Page .................................................................................................... 40
Home Page Basics .................................................................................................................. 41
Displaying the Home Page of the Device ............................................................................ 41
Logging On as an Administrator .......................................................................................... 42
Device Views ....................................................................................................................... 42
Turning Your Device Off ...................................................................................................... 44
Setup Pages ........................................................................................................................ 44
Home Page Buttons ................................................................................................................ 45
Admin Setup Button ............................................................................................................. 46
Advanced Settings ............................................................................................................... 46
Map me Button .................................................................................................................... 46
Support Button ..................................................................................................................... 46
Feedback ............................................................................................................................. 46
Help Button .......................................................................................................................... 47
Connect/Disconnect Button ................................................................................................. 47
WPS Button ......................................................................................................................... 47
Power Off Button ................................................................................................................. 47
Icons and Text ......................................................................................................................... 47
Signal Information ................................................................................................................ 49
Mobile Broadband Information and Settings ........................................................................
Roaming Information and Settings ...................................................................................... 52
Alert Information .................................................................................................................. 52
GPS Information and Settings ............................................................................................. 53
50
Wi-Fi Users Information and Settings .................................................................................. 54
Battery Information and Settings ......................................................................................... 55
Internet Connection Information .......................................................................................... 56
TOC ii
microSD Card Information and Settings .............................................................................. 58
Sounds Information and Settings ......................................................................................... 58
Alerts ....................................................................................................................................... 59
3G Activation Required ........................................................................................................ 60
GPS Privacy Agreement ...................................................................................................... 61
SD Card Error ...................................................................................................................... 61
Software Update Available .................................................................................................. 61
Viewing Device Information ..................................................................................................... 62
Updates ................................................................................................................................... 64
Automatically Checking for Updates .................................................................................... 65
Manually Checking for Updates ........................................................................................... 65
Upgrading Firmware From a File ......................................................................................... 66
Device Settings ........................................................................................................................... 69
Power Settings ........................................................................................................................ 69
Battery and USB Power Settings ......................................................................................... 69
AC Power Settings ............................................................................................................... 70
Login Settings .......................................................................................................................... 70
Changing the Administrator Password ................................................................................ 70
Automatic Login (“Remember Me”) ..................................................................................... 70
Display Settings ....................................................................................................................... 71
Turning the LCD On or Off ................................................................................................... 71
Setting the LCD Timeout ..................................................................................................... 72
Setting the LCD Brightness ................................................................................................. 72
Enabling and Disabling the Power Button LED ................................................................... 72
Sound Settings ........................................................................................................................ 73
Enabling and Disabling Sounds for Specific Events ............................................................ 73
Low Battery Alert ................................................................................................................. 74
Critical Battery Level Alert ................................................................................................... 74
Advanced Settings .................................................................................................................. 75
Device Tab ........................................................................................................................... 75
Device Tab: Basic Panel ...................................................................................................... 75
Device Tab: Display Panel ................................................................................................... 76
Device Tab: microSD Card Panel ........................................................................................ 77
TOC iii
Device Tab: Sounds Panel .................................................................................................. 78
Device Tab: About Panel ..................................................................................................... 79
Device Tab: Log Panel ........................................................................................................ 80
WAN Tab ............................................................................................................................. 81
WAN Tab: Setup Panel ........................................................................................................ 81
WAN Tab: 3G Panel ............................................................................................................ 83
WAN Tab: 4G Panel ............................................................................................................ 84
WAN Tab: 4G LTE Panel ..................................................................................................... 86
WAN Tab: GPS Panel ......................................................................................................... 87
Wi-Fi Tab ............................................................................................................................. 88
Wi-Fi Tab: Network Panel .................................................................................................... 88
Wi-Fi Tab: Security Panel .................................................................................................... 90
Wi-Fi Tab: MAC Filter Panel ................................................................................................ 91
Router Tab Settings ................................................................................................................ 92
Basic Panel: General ........................................................................................................... 93
Basic Panel: UPnP (Universal Plug and Play) ..................................................................... 94
Basic Panel: SPI (Stateful Packet Inspection) ..................................................................... 94
LAN Panel: General ............................................................................................................. 94
LAN Panel: DHCP ............................................................................................................... 96
LAN Panel: DNS Mode ........................................................................................................ 98
Port Forward Panel: General ............................................................................................... 99
Port Forward Panel: Enabling Port Forwarding ................................................................. 100
Port Forward Panel: Enabling Port Forwarding for an Application .................................... 100
Port Forward Panel: Disabling Port Forwarding for an Application .................................... 100
Port Trigger Panel: General ............................................................................................... 101
Port Trigger Panel: Enabling Port Triggering ..................................................................... 101
Port Trigger Panel: Enabling Port Triggering for Specified Protocols and Ports................
Port Trigger Panel: Removing Ports From the Port Triggering List ................................... 102
DMZ Panel: General .......................................................................................................... 103
DMZ Panel: Enabling DMZ ................................................................................................ 103
102
DMZ Panel: Configuring DMZ ............................................................................................ 103
Resetting the Software to Default Setting: General ........................................................... 104
Resetting the Software to Default Settings: Using the Reset Button ................................. 105
TOC iv
Resetting the Software to Default Settings: Using the Browser Interface .......................... 106
Exporting and Importing Settings .......................................................................................... 106
Exporting Settings .............................................................................................................. 107
Importing Settings .............................................................................................................. 107
Device Logs ........................................................................................................................... 107
Connection History ............................................................................................................ 107
System Events ................................................................................................................... 108
Setting the Method Used for Time Acquisition ................................................................... 109
Configuring the Wi-Fi Network .................................................................................................. 111
SSID (Wi-Fi Network Name) ................................................................................................. 112
Linking the SSID and the Host Name ................................................................................ 112
Wi-Fi Security ........................................................................................................................ 113
Wi-Fi Password .................................................................................................................. 114
Allowing or Denying Computers Access to the Network .................................................... 116
Displaying a List of Currently Connected Computers ........................................................ 117
Host Name (Device Name) ................................................................................................... 118
Setting the Maximum Number of Wi-Fi Users ....................................................................... 118
Wi-Fi Channel ........................................................................................................................ 119
Disabling Wi-Fi When Connected Through USB ................................................................... 119
Configuring 3G, 4G, and 4G LTE .............................................................................................. 120
Viewing 3G Activation Information ........................................................................................ 120
Resetting the 3G and 4G Configurations to Default Settings ................................................ 120
Resetting the 3G and 4G Radio Configurations to Default Settings ...................................... 121
Location Services and Settings ................................................................................................. 122
Location Services .................................................................................................................. 122
Requirements for GPS Service .......................................................................................... 122
Enabling GPS ....................................................................................................................
Displaying Your Location Information ................................................................................ 123
Viewing Your Current Location in a Web Browser ............................................................. 123
Performing a Location Search ........................................................................................... 123
122
GPS Settings ......................................................................................................................... 124
Setting the GPS Mode ....................................................................................................... 124
Setting the GPS Fix Rate ................................................................................................... 125
TOC v
Using Metric Units .............................................................................................................. 125
Changing Your Mapping Service ....................................................................................... 125
Performance Setting: GPS ................................................................................................ 126
Accuracy ............................................................................................................................ 126
Using the microSD Card ........................................................................................................... 127
Before Using the microSD Card Slot ..................................................................................... 127
Enabling the microSD Card Slot ........................................................................................ 127
Setting Up Access to the microSD Card ............................................................................ 127
microSD Shared Folder Name ........................................................................................... 128
Inserting a microSD Card ...................................................................................................... 128
Removing a microSD Card .................................................................................................... 129
Accessing the microSD Card ................................................................................................ 130
Frequently Asked Questions ..................................................................................................... 132
How Can I Tell I’m Connected to 3G or 4G? ......................................................................... 132
How Do I Connect to Wi-Fi? .................................................................................................. 132
Is Roaming on 4G Supported? .............................................................................................. 133
What Do I Do if I Forget the Wi-Fi Password? ...................................................................... 133
What Do I Do if I Forget the Administrator Password? .......................................................... 134
What Do I Do if the Home Page Displays “Charging paused”? ............................................. 134
If the Connection is “Always On,” Am I Always Being Billed? ............................................... 135
Questions About GPS and Location Services ....................................................................... 135
How Can I Stream GPS Data to Use With a Third-party GPS Application? ...................... 135
Questions About WPS ........................................................................................................... 135
What is WPS? .................................................................................................................... 136
How do I Use WPS? .......................................................................................................... 136
If a Wireless Device has a WPS Button or a WPS Software Option, Must I Use it to Connect
Via Wi-Fi? .......................................................................................................................... 136
How Do I Access My Corporate Network Through a VPN? .................................................. 136
Are Terminal Sessions Supported? ....................................................................................... 136
Tips ........................................................................................................................................... 137
Extending Battery Life ........................................................................................................... 137
Device Location ..................................................................................................................... 138
Improving Signal Strength ..................................................................................................... 138
TOC vi
Improving 3G Network Service .............................................................................................. 139
Improving Wi-Fi Performance ................................................................................................ 139
Security Tips .......................................................................................................................... 140
Finding the MAC Address ..................................................................................................... 141
Finding the IP Address .......................................................................................................... 142
Troubleshooting ........................................................................................................................ 143
General Tips .......................................................................................................................... 143
Connection Errors ................................................................................................................. 144
LCD Is Dark ........................................................................................................................... 145
Insufficient Signal Strength .................................................................................................... 145
Messages Displayed on the Device LCD .............................................................................. 146
3G Activation Failed ........................................................................................................... 146
Connecting to 3G/4G ......................................................................................................... 146
Connection Error ................................................................................................................ 147
Device Activation Required ................................................................................................ 147
Searching for Network ....................................................................................................... 147
Update Failed .................................................................................................................... 147
Cannot Connect to Wi-Fi ....................................................................................................... 147
WPS-Related Messages ....................................................................................................... 148
WPS Failed. WPS could not add the device to the network .............................................. 149
WPS Not Available. WPS feature not enabled .................................................................. 149
WPS Not Available. SSID Broadcast disabled .................................................................. 149
WPS Not Available. Wi-Fi currently disabled ..................................................................... 149
WPS Not Available. WEP or WPA security not allowed .................................................... 150
WPS Not Available. Max connected devices ..................................................................... 150
WPS Not Available. MAC Filter list empty ......................................................................... 150
WPS PIN Chksum Error ....................................................................................................
WPS PIN Mismatch. The PIN used did not match the PIN of the device .......................... 151
WPS Timeout. The WPS session was terminated. Press WPS button to try again........... 151
WPS Multiple Sessions Error ............................................................................................. 151
151
Cannot Connect Through USB .............................................................................................. 151
Cannot Display the Home Page ............................................................................................ 152
Cannot Connect to the 3G or 4G Network ............................................................................ 153
TOC vii
The Device Seems to Have Stopped Charging ..................................................................... 154
Location Services Aren’t Working or Don’t Seem to Be Available ........................................ 154
GPS Fix Not Available ........................................................................................................... 154
Cannot Check for Updates .................................................................................................... 154
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds ................................... 154
Technical Specifications ........................................................................................................... 155
LED Operation ....................................................................................................................... 155
Radio Frequency and Electrical Specifications ..................................................................... 155
Software Specifications ......................................................................................................... 156
Environmental Specifications ................................................................................................ 157
Mechanical Specifications ..................................................................................................... 157
Safety Information ..................................................................................................................... 158
Important Notice .................................................................................................................... 158
Safety and Hazards ............................................................................................................... 158
Proper Battery Use and Disposal ...................................................................................... 159
Regulatory Notices .................................................................................................................... 160
Legal ......................................................................................................................................... 162
Patents .................................................................................................................................. 162
Licenses ................................................................................................................................ 162
GNU General Public License ............................................................................................. 163
iPerf License ...................................................................................................................... 169
miniupnpd License ............................................................................................................. 170
OpenSSL License .............................................................................................................. 170
Original SSLeay License ................................................................................................... 171
PPPD License .................................................................................................................... 173
PPPStats License .............................................................................................................. 174
PPPDump License .............................................................................................................
SSH2 License .................................................................................................................... 175
UUID License ..................................................................................................................... 176
Zlib License ........................................................................................................................ 176
174
Trademarks ........................................................................................................................... 177
Copyright ............................................................................................................................... 177
Limitation of Liability .............................................................................................................. 177
TOC viii
Additional Information and Updates ...................................................................................... 177
Index ......................................................................................................................................... 178
TOC ix
Get Started
Your Device
System Requirements
Setting Up Your Device
Getting Help
Your Device
The following illustrations show your device’s primary external features and buttons.
Front View
Bottom View (Battery Cover Removed)
Get Started 10
Top View
Package Contents
Your package includes several items.
● Sierra Wireless 4G LTE Tri-Fi Hotspot
● Battery compartment cover
● Rechargeable battery
● AC charger with micro-USB port
● Micro-USB cable
● Get Started guide
Care and Maintenance
As with any electronic device, you should handle this device with care to ensure reliable
operation. Follow these guidelines in using and storing the device.
● Protect the device from liquids, dust, and excessive heat.
● Do not handle or operate the device while driving or operating a vehicle. Doing so may
distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.
● Do not apply adhesive labels to the device. They may cause the device to overheat and
may alter the antenna’s performance.
System Requirements
This section lists items that are required to use your Sierra Wireless™ 4G LTE Tri-Fi Hotspot.
● One or more computers that support Wi-Fi (802.11b/g/n)
Get Started 11
● Web browser (required if you’ll be using the browser interface to view status and to
configure settings). The following browsers are supported:
Internet Explorer (version 6.0 or higher)
Mozilla Firefox (version 2.0 or higher)
Google Chrome (version 2.0.172.28 or higher)
Apple Safari (version 2.0 or higher)
Opera version 9.64
● If you’ll be connecting the device through USB:
Computer running Windows 7, Windows Vista, Windows XP, or Mac (OS X 10.4.x or
higher)
USB 2.0 slot
Setting Up Your Device
Read step-by-step instructions for setting up the device.
Device Setup
Activating Your Device
Device Setup
Find out how to set up your device.
1. Install the battery, as described in Installing the Battery.
2. Connect the device to the AC charger, as described in “Using the AC Charger with Your
Device’s micro-USB Port” in Charging the Battery.
3. Plug the AC charger into an electrical outlet.
4. Important: Charge the device until the battery icon is full ( ).
Connecting to the Network
1. Make sure you are in a 4G, 4G LTE, or 3G coverage area (not roaming).
2. If you have a LAN connection, disconnect it.
3. Make sure your computer’s Wi-Fi is turned on.
4. If the device LCD displays “Charging,” “Charged,” or “Powered off,” press and hold the
power button for two seconds.
Get Started 12
5. Wait until the device LCD displays “Connect your computer to Wi-Fi network,” followed
by the network name (SSID) and password. This may take several seconds.
6. On your computer, connect to the Wi-Fi network listed on the device LCD. If you don’t
know how to do this, see How Do I Connect to Wi-Fi? After you’ve connected to the
Wi-Fi network, the device LCD displays “Open any web page to continue setup.”
7. Open your Web browser. The “Welcome to your Sierra Wireless™ 4G LTE Tri-Fri
Hotspot” window opens.
Note: This window displays the administrator password and the address of the device home
page. Please remember this information or write it down in a safe place.
This window provides several options.
● To keep the default settings of the device, click one of the following:
The Internet (to connect immediately to the Internet)
My Sierra Wireless™ 4G LTE Tri-Fri Hotspot’s home page (to view the device
status, customize settings). Proceed to Activating Your Device.
To change security settings, click Set up my Sierra Wireless™ 4G LTE Tri-Fri
Hotspot.
Get Started 13
Changing the Password and Settings
During the device setup, you can select Set up my Sierra Wireless™ 4G LTE Tri-Fri Hotspot
to change the following settings:
● Administrator password — This password is used to log in to the home page, where
you can view and customize your device settings. The default password is “password.”
Choose something easy-to-remember (yet not easily guessed by others). If you forget
this password, you’ll need to reset the device to its default settings and go through the
device setup (as described in Device Setup).
Your administrator password must be 1–20 characters long.
● Wi-Fi network name (SSID) — This name is visible to other Wi-Fi-enabled devices, and
is used to identify your Wi-Fi network. The length of the Wi-Fi network name (SSID)
depends on other settings of the browser interface. (See the Help bubble that’s
displayed when you move the cursor to the SSID input field.)
● Wi-Fi security — The default setting is WEP 64 Bit Open. To select another option, click
More options. (See “Wi-Fi Security Options”, below.)
● Wi-Fi password — The maximum length of this field is determined by the Wi-Fi
security option (the previous item). (See the Help bubble that’s displayed when you
move the cursor to the Wi-Fi password field.)
If you’ll be sharing your Internet connection, you may need to give the Wi-Fi password to
other users; don’t use your banking or other important passwords. Also, don’t use a
password that’s easily guessed by others.
From this window you can also enable the Password Reminder feature, which is useful if you
forget the Wi-Fi password (Show Wi-Fi password on your device). (See “Wi-Fi Password
Reminder” in Wi-Fi Password.)
Tip: Help information on each field appears (in a bubble) when you move the cursor into the
field.
Tip: You can display this window any time, by clicking Admin Setup ( ) in the home
page. (See Displaying the Home Page of the Device.)
After you change the settings and click Submit, the device restarts and displays updated
information on its LCD. Follow the instructions on the LCD, and proceed to “Your Device is Now
Restarting” (below).
Wi-Fi Security Options
If you click More options (after having clicked Set up my Sierra Wireless™ 4G LTE Tri-Fri
Hotspot, during the device setup), a window with several Wi-Fi security options opens.
Get Started 14
Note: All the devices used with the Sierra Wireless 4G LTE Tri Fi Hotspot must support the
selected security type.
Note: WPS is available only if you select either a WPA2 Personal option (including
WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through
WPS.)
The options displayed depend on the Basic Rate setting (in Advanced Settings > Wi-Fi >
Security; see Wi-Fi Tab: Security Panel).
If Basic Rate is “802.11b/g compatibility” or “802.11g only,” these options are shown:
● WPA-Personal — This is a strong security standard, supported by most Wi-Fi devices.
● WPA2-Personal AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.
● WEP-64 Bit — This option provides security, but it’s relatively weak. This option works
with older and newer Wi-Fi devices, and is recommended only if any of your devices
don’t support WPA or WPA2.
● None — No security is used (no password is required to access the Wi-Fi network); this
setting is not recommended. Anyone may access your device and use your Internet
connection. (You are responsible for payment for data usage fees.)
If Basic Rate is “802.11b/g/n compatibility,” these options are shown:
● WPA2 Personal - AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.
● WPA/WPA2 Personal (recommended setting if any of your devices are more than two
years old) — Wi-Fi devices that use either WPA or WPA2 can connect to the Sierra
Wireless 4G LTE Tri Fi Hotspot. Most Wi-Fi devices support this type of security.
● None — No security is used (no password is required to access the Wi-Fi network); this
setting is not recommended. Anyone may access your device and use your Internet
connection. (You are responsible for payment for data usage fees.)
If the above options don’t meet your requirements, click I don’t see what I want.... (This link
might not be displayed, depending on the Basic Rate setting.)
Expanded Wi-Fi Security Options
If you click I don’t see what I want... (from the Wi-Fi Security Options window during the device
setup), a window with an expanded list of Wi-Fi security options opens.
Note: All the devices used with the Sierra Wireless 4G LTE Tri Fi Hotspot must support the
selected security type.
Get Started 15
Note: WPS is available only if you select either a WPA2 Personal option (including
WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through
WPS.)
Note: You can also view the expanded list of Wi-Fi security options in the Security panel of
the Wi-Fi tab of the Advanced Settings window. (See “Accessing the Advanced
Settings Window” in Advanced Settings.)
Some of the following options may be displayed, depending on the Basic Rate setting (see Wi-
Fi Tab: Security Panel):
● None — No security is used (no password is required to access the Wi-Fi network); this
setting is not recommended. Anyone may access your device and use your Internet
connection. (You are responsible for payment for data usage fees.)
● WEP 64 Bit - Shared — This option provides security, but it’s relatively weak. This
option works with older and newer Wi-Fi devices, and is recommended only if any of
your devices don’t support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider
shared WEP to be less secure than open WEP.
● WEP 128 Bit - Shared — This option provides security, but it’s relatively weak (but
stronger than WEP 64 Bit - Shared). This option works with older and newer Wi-Fi
devices, and is recommended only if any of your devices don’t support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider
shared WEP to be less secure than open WEP.
● WEP 64 Bit - Open — This option provides security, but it’s relatively weak. This option
works with older and newer Wi-Fi devices, and is recommended only if any of your
devices don’t support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
● WEP 128 Bit - Open — This option provides security, but it’s relatively weak (but
stronger than WEP 64 Bit - Open). This option works with older and newer Wi-Fi
devices, and is recommended only if any of your devices don’t support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
● WPA Personal - TKIP — This is a strong security standard that is supported by most
Wi-Fi devices.
● WPA Personal - TKIP/AES — This is a strong security standard that is supported by
most Wi-Fi devices.
Get Started 16
● WPA2 Personal - AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.
● WPA2 Personal - TKIP/AES — This is a stronger, newer security standard that is limited
to newer Wi-Fi devices.
● WPA/WPA2 Personal (recommended setting if any of your devices are more than two
years old) — Wi-Fi devices that use either WPA or WPA2 can connect to the Sierra
Wireless 4G LTE Tri Fi Hotspot. This setting is supported by most Wi-Fi devices.
Your Device is Now Restarting
The “Your device is now restarting” window opens if you’ve clicked Set up my Sierra
Wireless™ 4G LTE Tri-Fri Hotspot and then clicked Submit.
The changes take effect after the device restarts automatically.
You should write down the following information that’s displayed in the window:
● Wi-Fi network name
● Wi-Fi password
To complete the process:
1. Wait until the device LCD displays “Connect your computer to Wi-Fi Network.”
2. Connect your computer to the Wi-Fi network, using the information you’ve written down.
(If you don’t know how to do this, see How Do I Connect to Wi-Fi?)
3. After the Wi-Fi connection was successfully established, click the Click here text in the
window.
Activating Your Device
Normally your device will be set up on your account at the time of purchase. If this has not
happened, the browser interface will prompt you to activate your device.
The process of setting up an account is called activation. When the device starts up, it will
detect whether the device has been configured with an account (“preactivated”). If it has not, the
activation process starts automatically.
Note: If you’re able to connect to 3G, you are already set up to use your service on the 3G
network; no further action is needed. Proceed to Connecting Through USB.
In some cases, the activation process will be seamless, not requiring any action from your part;
you might not even see any activation-related messages displayed on the device LCD.
In other cases, your computer will display one of the following:
Get Started 17
● “3G Activation Required” alert (displayed on the home page; available if you have
already set up with your service provider a wireless account that is associated with your
Sierra Wireless 4G LTE Tri Fi Hotspot)
● Device Self-Activation wizard (displayed if you haven’t yet set up a wireless account that
is associated with your Sierra Wireless 4G LTE Tri Fi Hotspot)
Activating Your Device Through the “3G Activation Required” Alert
In rare cases, the device LCD and the home page may indicate that activation is required:
● The LCD displays “3G Activation failed.”
● The home page displays the alert “3G Activation Required.”
Note: You will still be able to connect to the Internet when you have 4G coverage. (You won’t
be able to connect to the Internet if you have only 4G LTE coverage.) Once you initiate
the activation process, you won’t be able to connect to the Internet through 4G or 4G
LTE, until the activation process has completed.
To activate your device:
1. Make sure you’re in 3G coverage and the signal strength is strong.
2. In the address bar of your Web browser, type http://192.168.0.1 to display the home
page.
3. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
“password”.)
4. Click OK.
5. Click the alerts icon to display the alert window.
6. If more than one alert is available, use the and buttons (at the top of the alert
window) to browse to the “3G Activation Required” alert.
7. In the alert, click Activate now.
If you haven’t successfully completed the activation, contact your service provider’s Customer
Service and have the following available:
● Your billing information.
● MEID of the device (displayed on the packaging and inside the battery compartment).
Get Started 18
Activating Your Device Through the Activation Wizard
If you haven’t set up with your service provider a wireless account that is associated with your
Sierra Wireless 4G LTE Tri Fi Hotspot, the Device Self-Activation wizard is automatically
displayed.
To activate your device through the Device Self-Activation wizard:
1. Make sure you’re in 3G coverage and the signal strength is strong.
2. Follow the onscreen instructions displayed in the Device Self-Activation wizard.
If the activation fails, the following options may be presented:
Retry the activation.
Reset the device to its default settings (after which the device will restart) and then
retry the activation.
Cancel. You should retry the activation at a later time.
If, after trying the above options, you haven’t successfully completed the activation, contact your
service provider’s Customer Service and have the following available:
● Your billing information.
● MEID of the device (displayed on the packaging and inside the battery compartment).
To manually start the Device Self-Activation wizard (for example, at a later time):
1. Make sure you’re in 3G coverage and the signal strength is strong.
2. In the address bar of your Web browser, type http://192.168.0.1 to display the home
page.
3. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
“password”.)
4. Click OK.
5. Click Advanced settings ( ).
6. Click Device > About.
7. Click Launch Activation Wizard.
Get Started 19
Getting Help
Learn where you can get more information or assistance.
Online Help
Online Help
In the browser interface, click Help ( ) and, from the menu, select Online Help.
The Help system opens in a new Web browser window or tab.
You have several options to find the information you need:
● Browse the Table of Contents.
● Use the Index or Search feature: click the appropriate button in the lower left part of the
help window, and type the information you’re looking for.
Other Ways to View Help Information
● Some windows have a icon. Click the icon to view Help information.
● When you move the cursor over an item in Advanced Settings, help information, if
available, appears to the right of the window.
Contextual Help in the Advanced Settings Window
When you move the cursor over an item in Advanced Settings, help information on this item, if
available, appears to the right of the window.
To turn this feature on or off:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > Basic.
3. Set Help for Advanced Settings to Show or Hide.
4. Click Save.
Get Started 20
Device Basics
Learn about the buttons, connectors, and other components of your Sierra Wireless 4G LTE
Tri-Fi Hotspot.
Components of Your Device
3G and 4G Networks
Battery
Power Button
Other Buttons and Switches
Reset Button
LCD
microSD Card Slot
Your device provides a simple way to use your 3G or 4G Internet connection with any Wi-Fienabled device, and to share your Internet connection with friends and family.
Device Basics 21
Components of Your Device
Wireless mode
Maximum downlink speeds
Typical downlink speeds
3G (EV-DO Rev. 0)
2.4 Mbps
400–700 kbps
3G (EV-DO Rev. A)
3 Mbps
0.6–1.4 Mbps
Your device consists of several main components.
● Wi-Fi access point
The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to
your device.
● 3G modem
The 3G modem connects your device to the Internet via the 3G (CDMA 1X/EVDO)
network (more widely available, compared with 4G).
● 4G modem
The 4G modem connects your device to the Internet via the 4G WiMAX network (newer
technology and faster speeds, compared with 3G).
● 4G LTE modem
The 4G LTE modem connects your device to the Internet via the 4G LTE network (newer
technology and faster speeds, compared with 3G).
● Routing hardware
The routing hardware handles traffic between the 3G or 4G LTE/4G modems, the Wi-Fi
access point, and the Wi-Fi network.
3G and 4G Networks
These wireless networks connect you to the Internet.
Depending on your coverage area, you may have:
● Both 3G and 4G coverage
● Only 3G coverage
● Only 4G coverage.
Your device automatically connects to the fastest network that is available to you. If you have
both 3G and 4G coverage and your connection happens to get disrupted, your device can
automatically switch to the other network. (For more information, see “Configuring the 3G/4G
Connection Preferences” in Mobile Broadband Information and Settings.)
Download speeds
Actual speeds depend on several factors, including network conditions.
Device Basics 22
4G (LTE)
20 Mbps
[TBD] Mbps
4G (WiMAX)
10 Mbps
3–6 Mbps
Battery
The battery compartment is on the back of the device. The battery is replaceable. If you need a
new battery, visit the Sierra Wireless online store at sierrawireless.com/eStore.
Installing the Battery
Before you use your device, install the battery.
1. Using slight finger pressure, slide the battery compartment cover towards you to remove
it.
2. Insert the battery into the device, contacts end first. Make sure the battery contact points
are aligned with those inside the battery compartment.
Device Basics 23
3. Replace the battery compartment cover.
Charging the Battery
You need to recharge your device’s battery periodically. You can continue using your device
while it is charging.
The faster method is to connect the device to the AC charger. (See “Using the AC Charger with
Your Device’s micro-USB Port”, below.) Alternatively, you can connect the device to your
computer, although this charges more slowly. (See “Charging Through Your Computer”, below.)
Using the AC Charger with Your Device’s micr o-USB Port
1. Insert the larger end of the micro-USB cable into the AC charger.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
3. Insert the AC charger into an electrical outlet.
Device Basics 24
When charging, the LCD shows and, if the device is off, displays a message “Charging...
xx% complete” (where “xx” is a number value).
When the device is charged, the LCD shows:
● (if the device is on)
● and the message “Fully charged” (if the device is off).
Charging Through Your Computer
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning
message that your computer is running on UPS backup battery and that you should
perform a computer shutdown. You can continue with your work. To prevent this
message from being displayed, install the device driver. (See Making a Tethered
Connection.)
1. Make sure your computer is turned on.
2. Insert the larger end of the micro-USB cable into your computer.
3. Insert the other end of the cable into the micro-USB port on the side of your device.
When charging, the LCD shows .
Device Basics 25
When the device is charged, the LCD shows .
Power Button
Use the power button to turn your device on and off. The power button also is a status indicator.
Turning Your Device On and Off
Using the Power Button to Determine the Device State
Controlling the Device Using the Power Button
Turning Your Device On and Off
Use the power button on your device to turn it on and off.
Turning Your Device On
1. Make sure that:
The device has a charged battery inserted.
— or —
The device is connected to the AC charger or a computer (through the micro-USB
cable).
2. If the LCD is blank, press and hold the power button until the device turns on.
Device Basics 26
Power button
The device is turned off.
To turn the device on, press and
The device is turned on, but the
Optionally, turn on the LED.
Lit, flashing
every 4 seconds)
The device is turned on, and the
No action required.
Lit, flashing
The device is in standby (low
To exit standby mode:
Type of press
Result
Quick press
Removes device from standby (low power) mode.
Long press (press
seconds)
Turns the device on or off.
Turning Your Device Off
► Press and hold the power button until the device turns off.
Using the Power Button to Determine the Device State
The power button on the device also indicates the device’s status, as shown in the
following table.
Description Your action
hold the power button
Not lit
until the device turns on.
(approximately
(approximately
every 8 seconds)
LED is turned off.
LED is turned on.
power) mode.
The following are off: LCD, Wi-Fi
radio, 3G/4G radios.
(For more information, see
“Standby (Low Power) Mode” in
Battery Information and Settings.)
(See Enabling and Disabling the
Power Button LED.)
Connect the device to the AC
charger or computer through the
micro-USB cable.
— or —
Press the power button .
Controlling the Device Using the Power Button
The power button supports two types of presses.
Wakes up (turns on) the LCD if the LCD was enabled but dormant.
(The LCD turns dark, after a configurable time of inactivity.)
Confirms or acknowledges a displayed message.
Turns off display of the Wi-Fi network name and password.
and hold for two
Device Basics 27
Other Buttons and Switches
Navigation Button
The navigation button is next to the power button . Briefly press the navigation
button to go to the next information screen, if available. (See LCD Information Screens.)
WPS Button
Wi-Fi Protected Setup™ (WPS) provides a fast, simple, and secure way to connect WPSenabled devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi
password of your network to other users.
The WPS button is on the top of the device, as shown in the figure in Top View. Press
this button if you want to connect a device that supports WPS to your network. (See Connecting
Through WPS.)
Mute Switch
The mute switch is used to turn device sounds on or off. The mute switch is located on the top
of your device, to the left of the WPS button, as shown in the following drawing.
Tip: You can also disable sounds through the home page. (See Sounds Information and
Settings.)
Reset Button
If the device or the home page seems to stop responding, you can reset (restart) the device.
The reset button is inside the hole located near the battery compartment as shown below (after
the battery compartment cover has been removed).
Device Basics 28
For information on using this button, see Restarting the Device and Resetting the Software to
Default Settings: Using the Reset Button.
Restarting the Device
If the device or the home page seems to stop responding, you can reset (restart) the device by
pressing the reset button.
Tip: Alternatively, you may be able to restart the device by pressing and holding the power
button on the device for three to four seconds.
To restart the device:
1. Using slight finger pressure, slide the battery compartment cover towards you to remove
it.
2. Locate the small hole labeled “RESET” (near the micro-USB port). The reset button is
inside this hole.
3. Insert a thin object (for example, the end of a paper clip) into the hole, and press down
for about a second.
Device Basics 29
4. Replace the battery compartment cover.
Item
Description
1
Signal strength
2
3G or 4G status
3
Roaming indicator
4
Alerts
5
GPS
6
Number of Wi-Fi users
LCD
The LCD has several icons that help you determine the status of your device and its
connections.
If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off.
Interpreting the LCD
LCD Information Screens
Interpreting the LCD
The LCD shows icons and text that reflect the status of the device and your connection.
Device Basics 30
7
Battery status
8
Device name. Message area.
9
Amount of data transferred; connection duration. Message area.
Tip: Most of the LCD icons and messages are also shown on the Virtual Device and Mini
Window. (See “Virtual Device” and “Mini Window” in Device Views, and Messages
Displayed on the Device LCD.)
The LCD can also display various information screens and messages, as described in LCD
Information Screens and in Messages Displayed on the Device LCD.
LCD Information Screens
The LCD of the Sierra Wireless 4G LTE Tri Fi Hotspot can display, on separate screens,
summary information.
● Connection information (the Wi-Fi network name [SSID] and password [if the Wi-Fi
Password Reminder feature is enabled])
● Alerts
● Data usage (displayed on the “Billing Info” LCD information screen)
● Network status
● Device information (for example, MEID or whether an update is available) (displayed on
the “About...” LCD information screen)
● Software update status
When more than one information screen is available, the upper right corner of the LCD displays
“(x/y),” where x and y represent “screen x out of y screens.” For example, (1/6) means that the
first of six LCD information screens is shown.
To view the first LCD information screen or to go to the next screen, press the navigation button
on the device.
microSD Card Slot
Your device supports a microSD™ card (not included) for file sharing and transfer or storage.
The microSD slot is located on the same side of the device as the micro-USB port (to access
the slot, you must remove the battery cover). Your computer recognizes the microSD card as a
removable storage device. The device supports microSD cards up to 32 GB.
Note: Using microSD cards larger than 32 GB can cause data loss and damage your device.
Device Basics 31
Your Network Connection
Find out how to launch, share, and end your network connection.
Launching and Ending A Network Connection
Sharing Your Connection
Connecting Through USB
Launching and Ending A Network Connection
Launching Your Network Connection
Ending Your Network Connection
Launching Your Network Connection
After the device powers on and boots up, a connection to the 3G or 4G network is launched
automatically, unless you’ve disabled Connect Automatically.
You will need to manually launch a connection if:
● The connection was not successful.
● You’ve disabled auto-connect.
● You’ve enabled auto-connect and also Disable when roaming, and have lost the
connection while roaming.
● You’ve manually ended a connection (by clicking Disconnect).
To launch a connection:
► Click Connect on the Virtual Device on the home page. (You must be logged in.)
— or —
Click Connect in the Mini Window. (You must be logged in.)
— or —
If the device LCD displays “Disconnected from 3G/4G network. Connect now?”,
press the power button on the device.
See also:
● Internet Connection Information.
Your Network Connection 32
● Mobile Broadband Information and Settings
● Roaming Information and Settings
● Signal Information
● “Scan for Private Network” in WAN Tab: 4G Panel
Ending Your Network Connection
Learn how to end your network connection.
1. Make sure you’re logged in to the home page.
2. Click Disconnect on the Virtual Device or in the Mini Window. (See “Virtual Device” and
“Mini Window” in Device Views.)
Note: The Wi-Fi connection is still available, so users can, for example, share files by using a
microSD card.
Sharing Your Connection
Your Sierra Wireless 4G LTE Tri Fi Hotspot provides two ways of sharing your network
connection with other users.
● User manually enters the Wi-Fi information
● User connects by using WPS
Manually Entering the Wi-Fi information
Connecting Through WPS
Manually Entering the Wi-Fi information
One option for connecting to the network is for users to manually enter the Wi-Fi information.
For other users to share your network connection:
1. Provide the Wi-Fi network name and password to them.
2. On their computer, users must open the Wi-Fi network manager and connect to the
Wi-Fi network of the Sierra Wireless 4G LTE Tri Fi Hotspot. (See How Do I Connect to
Wi-Fi?)
Connecting Through WPS
Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled
devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of
your network to other users.
Your Network Connection 33
The WPS feature is available on certain cameras, printers, smartphones, and laptops. These
devices have either a hardware button or a WPS-related option in the software. Please consult
the user documentation of your device.
To turn this feature on or off:
1. Make sure you’re logged in to the home page.
2. Click WPS (below the Virtual Device).
3. In the WPS Setup window, select Enable or Disable.
4. Click Save.
WPS is not available in any of these situations:
● Wi-Fi is not enabled. (See Wi-Fi Tab: Network Panel.)
● The Wi-Fi security option is WPA Personal, WEP, or WEP-related (for example, “WEP
64 Bit Open”). (Note: WPS is available if the Wi-Fi security option is WPA/WPA2
Personal.)
● SSID Broadcast is not enabled. (See Wi-Fi Tab: Network Panel.)
● WPS is turned off (from the WPS Setup window).
● MAC filter mode is “Allow all in list”, but no computers have been added to the list. (See
“Specifying Computers That Can Access the Network” in Allowing or Denying
Computers Access to the Network.)
If the maximum number of connected devices has already been met, an error message “Max
connected devices” or “Max Wi-Fi users” is displayed when you attempt WPS. Disconnect one
of the connected devices and then retry.
Your Network Connection 34
Using the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot
1. Press the WPS button on your Sierra Wireless 4G LTE Tri Fi Hotspot.
2. When the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot displays “WPS Started”,
press (within 2 minutes) the WPS button on the wireless device you want to connect or
select the WPS-related option in the device’s software.
Your Sierra Wireless 4G LTE Tri-Fi Hotspot and the wireless device will communicate and
establish the connection. If no problems are encountered, the LCD of your Sierra Wireless 4G
LTE Tri-Fi Hotspot displays “WPS in Progress. Adding Device...” and then “WPS Session
Complete.” If problems are encountered, see WPS-Related Messages.
Using the home page of your Sierra Wireless 4G LTE Tri-Fi Hotspot
1. Make sure you’re logged in to the home page.
2. Click WPS (below the Virtual Device).
3. In the WPS Setup window, make sure Enable is selected.
4. Perform one of the following, depending on whether the Wi-Fi device you are adding to
your Wi-Fi network supports the PBC (Push Button Configuration) method or the PIN
(Personal Information Number) method.
If the Wi-Fi device supports the PBC (Push Button Configuration) method:
In the WPS Setup window, select Use PBC method.
Your Network Connection 35
Click Connect.
Within 2 minutes, press the WPS button on the wireless device you want to connect
or select the WPS-related option in the device’s software.
— or —
If the Wi-Fi device has a PIN associated with it:
Find out the PIN for the Wi-Fi device you’re adding. To do this, use the PIN option in
the device’s software. Alternatively, use the Wi-Fi Protected Setup Wizard that may
be available, depending on the manufacturer of the device.
In the WPS Setup window, select Use PIN method.
Enter the PIN for the Wi-Fi device.
Click Connect.
Within 2 minutes, start connecting from the WPS-related PIN option in the device’s
software or from the Wi-Fi Protected Setup Wizard.
Your Sierra Wireless 4G LTE Tri-Fi Hotspot and the wireless device will communicate and
establish the connection. The status is displayed in the WPS Setup window (below the Connect
button) and also on the LCD of the Sierra Wireless 4G LTE Tri-Fi Hotspot.
Connecting Through USB
Use the micro-USB cable (included) to connect the device to your computer.
Your Network Connection 36
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
Use the micro-USB cable when:
● You want to charge the device, but you don’t want to use the AC charger, or the AC
charger is not available.
● Your computer does not have Wi-Fi.
● You want to block others from using the device. (See Disabling Wi-Fi When Connected
Through USB.)
To connect the device to your computer:
1. Insert the larger end of the micro-USB cable into your computer.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
Note: If you’re having problems, see Cannot Connect Through USB.
Making a Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer.
(This is commonly referred to as a “tethered” connection.)
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver (see “Windows” or “Mac”, below). No installation CD is required
— the device supports the TRU-Install feature.
Your Network Connection 37
Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning
message that your computer is running on UPS backup battery and that you should
perform a computer shutdown. You can continue with your work. To prevent this
message from being displayed, install the device driver (see “Mac”, below).
Windows
To install the device driver on Windows:
1. Make sure the device is turned on.
2. Connect the device to your computer through the micro-USB cable.
3. If the TRU-Install window is not displayed, in Windows Explorer browse to the
entry (under My Computer), then browse to the Win folder and run
Setup.exe.
— or —
If you’re running Windows Vista and the AutoPlay window opens, click Run setup.exe.
4. In the TRU-Install window, click OK.
5. Install the Sierra Wireless USB driver. (Follow the onscreen instructions.)
Mac
To install the device driver on Mac:
1. Make sure the device is turned on.
2. Connect the device to your computer through the micro-USB cable.
3. In the window that appears, double-click the .pkg file.
4. Install the Sierra Wireless USB driver. (Follow the onscreen instructions.)
5. When prompted for your password, enter your Mac password.
Connecting the Device to Your Computer
1. Insert the larger end of the micro-USB cable into your computer.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
TRU-Install
TRU-Install is a feature that installs the necessary drivers the first time you connect your device
to your Windows or Mac computer through the micro-USB cable. (For details, see Making a
Tethered Connection.) An installation CD is not required.
Your Network Connection 38
TRU-Install is enabled by default.
To change the setting:
1. In the address bar of your Web browser, type http://192.168.0.1 to display the home
page.
2. Make sure you’re logged in to the home page (the text “Admin Logged in” is displayed
near the upper left corner of the home page). If you’re not logged in, in the Admin Login
section (in the upper left area of the home page), enter the administrator password (1–
20 characters or numbers). (The default password is “password.”)
3. Click Advanced settings > Device > Basic.
4. Select a value for TRU-Install.
Your Network Connection 39
Browser Interface Home Page
Access your device and connection information, and configure device settings from the browser
interface home page.
Home Page Basics
Home Page Buttons
Icons and Text
Alerts
Viewing Device Information
Updates
The home page is the entry page of the browser interface that lets you:
● Display status information for your device and your data connection.
● Launch and end a network connection.
● Change the settings for your device and your data connections (if you’re logged in).
● Access additional resources (the user guide and the Important Information document).
Browser Interface Home Page 40
Callout item
Description
1
When you click an icon or the text next to it, a window opens to the right. The
window contains additional status information and, if you’re logged in,
2
Use this area to enter the administrator password and log in. When you’re
3
Clicking one of these buttons displays a window or a menu. (See Home Page
4
This is the Virtual Device; it reflects the status of your device. If you click the
5
A handy way to turn the device off, especially if, for example, you’re in an
6
Start a WPS session (to add to your network a device that supports WPS), or
7
Disconnects a connection, or connects (if currently there’s no connection).
commonly-used configurable settings. (See
logged in, you can change settings. (See Logging On as an Administrator.)
Buttons.)
image, a movable Mini Window is opened. (See “Virtual Device” and “Mini
Window” in
airplane before takeoff, and the device is in your overhead bag. (This button
is available only if you’re logged in.)
enable or disable WPS. (See Connecting Through WPS.)
(This button is available only if you’re logged in.)
Device Views.)
Home Page Basics
Icons and Text.)
Displaying the Home Page of the Device
Logging On as an Administrator
Device Views
Turning Your Device Off
Setup Pages
Displaying the Home Page of the Device
There are several ways you can display the home page of the device.
Note: You can display the home page only when your device is turned on and you have
established a connection to it (through Wi-Fi or through the micro-USB cable).
To display the home page, type one of the following in the address bar of your Web browser:
● http://192.168.0.1
● SSID value (field in Advanced settings > Wi-Fi > Network and also in Advanced
settings > Router > LAN)
Browser Interface Home Page 41
Note: If you’re using the Google Chrome Web browser, after typing in the address bar, press
the Down Arrow key and then the Enter key. (If you press only the Enter key, a Google
search is started, using the information you typed in.)
If your Web browser displays an error message, see Cannot Display the Home Page.
Logging On as an Administrator
You don’t need to log in to access and use the home page. However, logging in provides
several benefits.
When you log in:
● Additional information appears in the window that opens when you click an item on the
left side of the home page. (See Icons and Text.)
● You can access the Advanced Settings window, where you can modify additional
settings.
● You can rerun the device setup, if required (Admin Setup [ ]).
● You can install updates.
To log in:
1. Make sure that nobody else is already logged in — other people can use the home page
at the same time, but only one user can be logged in.
2. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters or numbers). (The default password is
“password.” It’s recommended you change the password, if you haven’t already.)
3. Click OK.
After a period of inactivity, you will be automatically logged off (timeout security feature), unless
you select Remember me (below the password field). (For more information, see Automatic
Login (“Remember Me”).)
Device Views
Virtual Device
The right half of the home page contains an image of your device. This is a “virtual device” — it
reflects most of the icons and text displayed on the real device.
Browser Interface Home Page 42
Mini Window
If you click the virtual device in the home page, the Mini Window opens — an image of the
device in a separate Web browser window.
Browser Interface Home Page 43
Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on
the real device.
To save space on your monitor, you can close the home page and move the Mini Window to the
side of your monitor. Then you can use the window to keep an eye on the status of your device
and connection. (To reopen the home page, click the Home link.)
If you’re logged in, the window has a Connect or Disconnect button, and a Power Off button.
Turning Your Device Off
There are several ways you can turn your device off.
● From the home page:
Make sure you’re logged in to the home page.
Click Power Off (below the Virtual Device).
● From the Mini Window:
Make sure you’re logged in to the home page.
Click Power Off.
Tip: You can also turn the device off by pressing and holding the power button until
the device turns off.
Setup Pages
At any time, you can rerun the device setup, if required.
The Welcome to your Sierra Wireless™ 4G LTE Tri-Fri Hotspot window opens in two cases.
● Automatically, as part of the initial setup of your newly purchased device.
● When you click Admin Setup ( ) from the home page, make changes (if
applicable) and then click Submit (you must be logged in).
Note: This window displays the administrator password and the address of the device home
page. Please remember this information or write it down in a safe place.
This window provides several options.
● To keep the default settings of the device, select one of the following:
The Internet — This connects you immediately to the Internet.
My Sierra Wireless™ 4G LTE Tri-Fri Hotspot’s home page — From the home
page you can view the device status and customize settings.
Browser Interface Home Page 44
● To change security settings, select Set up my Sierra Wireless™ 4G LTE Tri-Fri
Hotspot.
Home Page Buttons
The home page has several buttons that open a browser window or perform certain actions on
the device.
The top horizontal part of the home page has several buttons.
● Admin Login — Click this button to log on as administrator. (See Logging On as an
Administrator.)
● Admin Setup — Click this button to rerun the device setup, for example, after you’ve
reset the software to default settings. (See Setup Pages.)
● Advanced settings — Click this button to display a window from which you can
configure all the settings of the device and the browser interface. (See Advanced
Settings.)
● Map me — Use this button to do one of the following:
Open a Web browser window that shows your current location. (See Viewing Your
Current Location in a Web Browser.)
Search for the closest gas station, restaurant, other points of interest, or do a custom
search. (See Performing a Location Search.)
● Support. This button opens the online support site in a new Web browser window or
tab. (See Support Button.)
● Feedback — Use this button to send your comments on the device. (See Feedback.)
● Help — This button displays a menu with options to open online help, the user guide, or
the important information booklet.
Logging On as an Administrator
Admin Setup Button
Advanced Settings
Map me Button
Support Button
Feedback
Help Button
Browser Interface Home Page 45
Admin Setup Button
This button displays a window where you can change the administrator password, Wi-Fi
network name (SSID), Wi-Fi security type, and Wi-Fi password.
For more information, see Setup Pages.
Advanced Settings
From the Advanced Settings window you can configure all the settings of the device and the
browser interface.
The Advanced Settings window has the following tabs, each with several panels:
● Device tab. (See Device Tab.)
● WAN tab. (See WAN Tab.)
● Wi-Fi tab. (See Wi-Fi Tab.)
● Router tab. (See Router Tab Settings.)
For most fields and buttons, contextual help, if enabled, appears to the right of the window when
you move the cursor over an item. (For more information, see “Contextual Help in the Advanced
Settings Window” in Online Help.)
To access the Advanced Settings window:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings ( ).
Map me Button
The Map me button is used for GPS/Location Based Services: you can, for example, search for
the closest gas station, restaurant, other points of interest, or do a custom search.
See Location Services.
Support Button
The Support button opens the online support site in a new Web browser window or tab.
Note: This button is available only when you’re connected to the Internet.
Feedback
The Feedback button opens the online feedback site in a new Web browser window or tab.
Note: This button is available only when you’re connected to the Internet.
Browser Interface Home Page 46
Help Button
This button displays a menu with several options.
● Display the online Help.
● Download the user guide.
● View the important information booklet. This booklet contains regulatory notices,
warranty, and other information.
Connect/Disconnect Button
This button connects or disconnects your device from the 3G or 4G network.
Note: This button appears only when you’re logged in.
WPS Button
This button starts a WPS (Wi-Fi Protected Setup) session. (See Connecting Through WPS.)
Note: This button appears only when you’re logged in.
Power Off Button
This button turns the device off.
Note: You can turn the device on only by using the physical power button on the device
or by disconnecting and reconnecting the micro-USB cable.
Note: This button appears only when you’re logged in.
Icons and Text
Learn about the various icons and text that provide status information.
Signal Information
Mobile Broadband Information and Settings
Roaming Information and Settings
Alert Information
GPS Information and Settings
Wi-Fi Users Information and Settings
Battery Information and Settings
Internet Connection Information
microSD Card Information and Settings.
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Sounds Information and Settings
The left part of the home page has a vertical row of icons and text, starting with the signal
strength indicator .
Most of these icons are also shown on the physical device and Virtual Device (Virtual Device).
When you hold the mouse over an icon, the corresponding icon on the Virtual Device is
highlighted.
If you click an icon or the text, a window opens with additional information, as shown in the
following screenshot.
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Icon
Description
No signal
Very weak signal
Excellent signal
If you’re logged in, the window may also display configurable settings.
Note: A more complete set of configurable settings is available in the Advanced Settings
window. (See Advanced Settings.)
Signal Information
Learn how to determine the signal strength and get detailed 3G/4G status information.
Click the signal strength icon to display the Signal Quality window. The window displays:
● The active network — the network that is currently being used for your data connection.
For example, “3G (EVDO Rev A).”
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● 3G or 4G status:
Connection status. For example, “Connected.”
Tables that show the coverage type, RSSI and Ec/Io (for 3G), RSSI and CINR (for
4G WiMAX), and RSRP and RSRQ (for 4G LTE).
Icon
Description
You have no service. Try the suggestions in Cannot Connect to the 3G or 4G
You have service but are not connected.
You have service and are connected.
RSSI reflects the signal strength of the network.
Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot
channel, to the total signal power.
RSRP stands for Reference Signal Received Power and reflects the LTE signal
strength.
CINR stands for Carrier to Interference-plus-Noise Ratio and is a measurement of
signal effectiveness.
RSRQ stands for Reference Signal Received Quality and reflects the LTE signal
quality. RSRQ is the ratio between the RSRP and the Received Signal Strength
Indicator (RSSI).
The first table also shows the type(s) of 3G service you have: 1X, 1xEV-DO, or both.
(To determine whether you have EV-DO Rev. 0 or Rev. A service, use the text near
the 3G icon; see Mobile Broadband Information and Settings.)
● Scan for 4G button (available only if 4G is in power save mode — the LCD of the device
displays “Power Save Mode. 4G Network not found”). Click this button to search for and
attempt to connect to a 4G network. (Whether or not a connection to 4G occurs depends
on the WAN Mode setting; see WAN Tab: Setup Panel.)
Tip: If 4G is in power save mode, you can also scan for 4G from the “Network Status” LCD
information screen. (See LCD Information Screens.)
See also Improving Signal Strength.
Mobile Broadband Information and Settings
The 3G or 4G icon indicates the service and connection state. Note that only one icon is shown
(the active network).
or
or
or
Network.
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The text next to the icon displays the connection status, for example, “No service,” or
“Connected.”
Click the icon to display the Mobile Broadband Information window. The window displays:
● The active network — the network that is currently being used for your data connection.
For example, “4G”, “4G LTE”, or “3G (EVDO Rev A).”
● 3G and 4G status. For example, “Connected.”
● Connection Preferences (if you’re logged in).
Configuring the 3G/4G Connection Preferences
The value determines which network(s) to connect to, and in what order:
● 3G Preferred — Connection can be established to either 3G or 4G; if both are available,
3G is used.
● 4G Preferred — Connection can be established to either 3G or 4G; if both are available,
4G is used. This setting is recommended if your service provider has no data limit for 4G
and 4G LTE, but does for 3G, or you want to take advantage of the faster data transfer
speeds of 4G/4G LTE.
● 3G Only — Connection can be established only to 3G.
● 4G Only — Connection can be established only to 4G or 4G LTE. (If you don’t have 4G
or 4G LTE coverage, you can save power by selecting 3G Only.)
Note: The following options are not available if 3G Only is selected.
● LTE + WiMAX — When connecting to 4G, connection can be established to either 4G
WiMAX or 4G LTE; if both are available, 4G LTE is used (unless the 4G WiMAX signal is
significantly better than the 4G LTE signal).
● LTE Only — When connecting to 4G, connection can be established only to 4G LTE.
● WiMAX Only — When connecting to 4G, connection can be established only to 4G
WiMAX.
To automatically connect to the network upon loss of connection or when the device powers on,
select Connect Automatically. To prevent this from happening when you’re roaming, also
select Disable when roaming.
Note: Disable when roaming does not prevent you from roaming; it only prevents a
connection (that was lost while roaming) from automatically being reestablished.
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Roaming Information and Settings
Icon
Description
Not roaming
Roaming
Enhanced roaming indicator
Icon
Description
No alerts are available.
One or more alerts are available.
The roaming indicator shows whether you are roaming. The text near the icon may indicate
additional details.
[flashing]
Note: Roaming on 4G is not supported.
Click the roaming indicator to display the Roaming Information window. The window displays:
● Roaming status.
● Allow 3G roaming field (if you’re logged in).
If you select this field, you can roam and connect when outside of your service
provider’s coverage, but additional charges may occur.
If you do not select this field, you can connect only when you’re inside your service
provider’s coverage area.
Note: If you change the value of this field, the device restarts (after you click Save).
● Allow 3G international access field (if you’re logged in) — allows 3G roaming
internationally.
If this field is not displayed, select Allow 3G roaming.
Alert Information
The alerts icon indicates whether there are any alerts (situations that require your attention).
Note: To view alert information, you must be logged in. New alerts are checked upon device
power-up. That is, if an event occurs, you won’t be notified until the device is restarted.
The text next to the icon indicates the number of alerts.
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Click the icon to display the Alert window. (For more information, see Alerts.)
Icon
Description
GPS is off (not enabled).
GPS is on and available. (The GPS privacy agreement has been accepted,
GPS is active (acquiring a location fix).
GPS Information and Settings
The GPS icon indicates whether GPS is off, available, or active.
(flashing)
The text next to the icon displays the GPS status, for example, “GPS not enabled” or “GPS
searching for satellites.”
Click the icon to display the GPS Information and Settings window. The window shows the GPS
status and, if available, location information, including:
● HEPE — The Horizontal Estimated Position Error reflects accuracy (horizontal/vertical
precision).
Note: For best results, minimize the number of obstructions between your device and the GPS
satellites.
● Timestamp — This indicates the time of the last fix.
Before you can use GPS, you must accept the GPS privacy agreement and
enable GPS. (See GPS Privacy Agreement and Enabling GPS.)
and GPS is enabled.)
Configuring the Settings
When you’re logged in, the following settings are available.
View privacy agreement (link displayed if you haven’t yet accepted the GPS privacy
agreement). You cannot enable and use GPS until you accept this agreement. Click the link to
view and then accept the agreement.
Enable GPS — To use GPS and to configure other GPS settings, this check box must be
selected.
GPS Mode — This setting determines how often the device should obtain a fix.
● One-time — A single fix is used. Use this option if you’ll be using your device at the
same location.
● Continuous — Fixes are obtained on a regular basis; also known as auto-tracking. This
is useful for turn-by-turn (TBT) navigation applications, such as driving directions.
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Get fix now — This button starts a one-time fix (not displayed if GPS Mode is Continuous or a
GPS session is already in progress). If you change the value from Continuous to One-time,
you must click Save before your changes take effect and the fix becomes possible.
Mapping service — This determines the mapping service (for example, Google Maps or
MapQuest) that displays the GPS results (in a separate browser window).
Metric units — This setting specifies whether to use metric when displaying the GPS results
(for example, the altitude, speed, HEPE).
Note: Additional settings are available at Advanced settings > WAN > GPS. (See GPS
Settings.)
Wi-Fi Users Information and Settings
The Wi-Fi users icon provides information about the status of Wi-Fi and the number of
connected users.
● Number of Wi-Fi users are connected to the device — for example, shows
that no (zero) users are connected.
● — Wi-Fi of the Sierra Wireless 4G LTE Tri-Fi Hotspot has been disabled
through the browser interface. (To enable Wi-Fi, change the Disable Wi-Fi setting in the
Wi-Fi Users window [see “Connected Users Information”, below].)
The icon is on the left side of the home page.
Click the icon to display the Wi-Fi Users window.
Connected Users Information
When you’re logged in, the Wi-Fi Users window shows a table with information on computers
currently connected to the device.
A row may show one or both of these icons:
● — The user of this computer is logged in as administrator.
● — This computer is connected to the device through the micro-USB cable.
MAC Address — Each wireless device has a unique MAC address (assigned by its
manufacturer). On Windows PCs, the MAC address is called the “physical address;” on a Mac
computer, it is called the “Ethernet ID.” (See Finding the MAC Address.)
Block — Use this to block a computer’s access to the device. You might want to do this if:
● You don’t recognize a listed computer.
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● You have lots of data to transfer (you want to be the sole user of the bandwidth).
Icon
Description
Battery level is critical. Charge the device immediately. (See Charging the
No battery; connected to an electrical outlet (through the AC charger).
Connected to USB. Battery is either charging or is not inserted.
Charging through the AC charger.
Battery is low. Charge the device. (See Charging the Battery.)
Battery is charged.
● You’re approaching the data limit on your account.
Max Wi-Fi users — You can limit the number of Wi-Fi users (maximum of eight) that can
connect to the device. A smaller number improves performance and security.
Disable Wi-Fi — This setting specifies when to turn off the Wi-Fi of the device.
● Never — Select this value if you want to make sure the device is always broadcasting
Wi-Fi signals.
● Always — Select this value if you always want to use the device in tethered mode and
you want to make sure the device is never broadcasting any Wi-Fi signals. With this
option, WPS won’t be available. (See Connecting Through WPS.)
● When connected to USB — Only a computer connected through the micro-USB cable
to the device will be able to use it. With this option, WPS won’t be available. (See
Connecting Through WPS.)
Battery Information and Settings
The battery icon indicates the state of the battery of the device.
The text next to the icon displays additional information, for example, the charging status
(% remaining or % complete). If “Charging paused” is displayed, see What Do I Do if the Home
Page Displays “Charging paused”?
Tip: You can also check the battery icon from the Home page, Mini Window, and device
LCD.
Click the icon to display the Battery Information and Settings window.
Battery.)
When you’re logged in, you can set the behavior for when the device is:
● Battery or USB powered. Choose one of the following:
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Short Range — This setting improves battery life, at the cost of shorter Wi-Fi range.
Long Range —This setting allows you to use your wireless devices farther from your
Sierra Wireless 4G LTE Tri-Fi Hotspot, at the cost of shorter battery life and the
increased possibility of interference with/from other nearby Wi-Fi devices.
● AC powered. Choose one of the following:
Short Range — Choose this setting if you have a designated wireless area and you
need to minimize the effect of your network on other networks in the vicinity.
Long Range — This setting allows you to use your wireless devices farther from
your Sierra Wireless 4G LTE Tri-Fi Hotspot but increases the possibility of
interference with or from nearby wireless networks.
Standby (Low Power) Mode
When the device is in standby (low power) mode, the 3G/4G modem radios, the Wi-Fi radio,
and the LCD are off, and the power button i s flashing (approximately every 8 seconds).
When you’re logged in, you can set how soon the device goes into standby mode when no
Wi-Fi users are connected to it (Standby Timer).
You can specify different settings for battery power and AC power. (See Device Tab: Basic
Panel.)
Note: This setting has no effect when the device is connected to a computer through the
micro-USB cable.
To exit standby mode:
► Connect the device to the AC charger or computer through the micro-USB cable.
— or —
Press the power button .
Internet Connection Information
Click the data icon to display the Internet Connection Information window.
Note: Data usage amounts are approximate and should not be used for billing purposes. For
accurate data usage amounts, check with your service provider or click the check carrier
usage link.
The window displays:
● Data statistics for the current connection session:
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Data sent
Session duration
Data received
Total transferred
● WWAN IP Address — This is the external IP address of the modem [3G or 4G] (that is,
the IP address of the modem as seen from the Internet).
● More info — Click this link to display, when you’re connected to the network, the
following information:
WAN DNS Primary — This is the address of the Internet system used to translate
names (for example, sierrawireless.com) into IP addresses.
WAN DNS Secondary — This is the address of the Internet system used to
translate names (for example, sierrawireless.com) into IP addresses. The secondary
DNS is used when there is a problem with the primary DNS.
Default Gateway — This is the address of the node on the computer network that
the network software uses when an IP address does not match any other routes in
the routing table (that is, when an IP packet’s destination address is outside of the
local subnet).
WAN MTU size — This is the size of the largest packet (“Maximum Transmission
Unit”) that a network protocol can transmit.
Viewing and Configuring Detailed Internet Connection Information
When you’re logged in, the Internet Connection Information window displays a table showing
data use:
● In the current cycle or since you last reset the data usage figures — whichever occurred
more recently. These numbers get automatically reset to 0 on the day selected in the
Starts on day list.
● Over the lifetime of the device.
● By network [3G, 4G, and 4G LTE], and by sent, received, and total.
From this window you can:
● Reset the data usage figures for the current billing cycle. (Click Reset.)
● Change the start day of the billing cycle (in the Starts on day list).
● See the number of days left in the cycle.
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● Check the data usage as tracked by your service provider. (When you’re connected to
Icon
Description
The device speaker is on.
The device speaker is off.
the network, click the link check carrier usage.)
microSD Card Information and Settings
The text next to the microSD icon ( ) indicates the status of the card.
The card may be:
● Enabled
● Detected
● Accessible by all (“shared”) or only the administrator
● Accessible with or without a password (security)
Click the icon to display the SD Card Information and Settings window. The window displays:
● The card status (see the list above)
● Storage capacity of the card, and space available (displayed only if a card is detected)
● A button to safely eject the card (Safe-Eject SD Card; displayed only if a card is
detected))
When you’re logged in, you can:
● Enable or disable the microSD card slot. (See Enabling the microSD Card Slot.)
● Set up access to the card. (See Setting Up Access to the microSD Card.)
Sounds Information and Settings
The sounds icon ( ) shows whether the device speaker is on.
Click the sounds icon to display the Sounds window. The window displays:
● Status of the device speaker (on or off).
● If you’re logged in, check boxes to enable or disable sounds for the following events:
Internet connected — A sound is played when you connect to the Internet.
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Low battery — A sound is played when the battery is low. This is useful as a
reminder to charge the device.
Internet disconnected — A sound is played when you lose the connection to the
Internet.
System alerts — A sound is played when a system alert occurs. You can then use
the device LCD or the Alerts window to get information about the alert. (See Alert
Information.)
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Routing hardware settings reset
• Device startup failure
Wi-Fi user has joined — A sound is played when a Wi-Fi user connects to your
network. This is useful, for example, to detect an unwelcome Wi-Fi user if you’re the
only one using the device.
Enter standby mode — A sound is played when the device enters standby mode.
(See “Standby (Low Power) Mode” in Battery Information and Settings.)
Wi-Fi user has left — A sound is played when a Wi-Fi user disconnects from your
network.
Last user has left — A sound is played when the last Wi-Fi user disconnects from
your network. You can turn the device off if nobody will be using it for awhile.
● If you’re logged in, for each of the above events, click to play each corresponding
sound.
Tip: You can also disable all sounds through the mute switch on the device. (See “Mute
Switch” in Other Buttons and Switches.) If you’ve enabled the sounds through the home
page, but there are no sounds when an event occurs, check the position of the mute
switch.
Alerts
Alerts notify you about situations that require your attention.
3G Activation Required
GPS Privacy Agreement
SD Card Error
Software Update Available
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The alerts icon indicates whether there are any alerts (messages that require your attention).
The icon is on the left side of the home page.
Click the icon to display the Alert window. If more than one alert is available:
● The higher priority alert opens.
● When you close an alert, the next alert opens.
● You can use the and buttons (at the top of the alert window) to view other alerts.
The options and instructions shown in the alert window depend on the alert event. Please read
the instructions carefully. They may state, for example, that you have to reconnect to Wi-Fi after
an update is installed.
Tip: You can view a list of available alerts on the “Alerts” LCD information screen. (See LCD
Information Screens.)
3G Activation Required
If only 3G coverage is available, you won’t be able to connect to the Internet until 3G activation
has been completed.
To activate 3G on your device:
1. Make sure you have 3G coverage.
2. Make sure you’re logged in to the home page.
3. Click the alerts icon to display the alert window.
4. If more than one alert is available, use the and buttons (at the top of the alert
window) to browse to the alert.
5. In the 3G Activation Required alert window, click Activate now.
● If activation is successful, “Activation complete!” is displayed. You can now connect to
the 3G network. If the connection is not established automatically, click Connect on the
home page or Mini Window.
● If activation was not successful, “Activation failed” is displayed. Retry the activation. If it
is not successful, contact your service provider’s Customer Service and have the
following available:
Your billing information.
IMEI of the device (displayed on the packaging and inside the battery compartment).
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GPS Privacy Agreement
The GPS Privacy Agreement alert appears if you haven’t accepted the GPS privacy agreement.
(You cannot use GPS until you accept the GPS privacy agreement and then enable GPS.)
To accept the GPS privacy agreement:
1. Make sure you’re logged in to the home page.
2. In the vertical row of icons (down the left side of the home page), click the GPS icon (
) and, in the window that’s displayed, click View privacy agreement.
— or —
Display the GPS Privacy Agreement alert window. (See Alert Information.)
3. Read the agreement, and select I have read the foregoing and hereby agree to ....
SD Card Error
Learn about recommended steps if you’re having problems reading from the microSD card, or if
the SD Card Error alert window opens or the device LCD displays “SD Card error.”
1. Remove and reinsert the microSD card.
2. If the card is still not working, try it in the microSD slot of another computer.
If it works in the other device, the card slot on your device may have a problem.
If the card doesn’t work in the other computer, try one of the following:
Use a different microSD card.
— or —
Reformat your card.
Note: The formatting procedure erases all the data on the microSD card, after which the files
CANNOT be retrieved. To prevent the loss of important data, please check the contents
before you format the microSD card.
Software Update Available
The update may improve performance and add or modify features.
Note: During installation of the update, your Internet and Wi-Fi connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi.
To install the update:
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1. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
2. Make sure you’re logged in to the home page.
3. Click the alerts icon to display the alert window.
4. If more than one alert is available, use the and buttons (at the top of the alert
window) to browse to the alert.
5. In the Software Update Available alert window, click Update Options.
6. Read the information in the Software Installation Options window.
7. To install the update, click Download and install now.
— or —
If you are not in a strong signal area, make a note of the URL displayed in the window
and click I’ll get the update later. At a later time, access the URL to download the
update to your computer, and then follow the steps in Upgrading Firmware From a File.
When the installation is complete, reconnect to Wi-Fi. (See How Do I Connect to Wi-Fi?)
● TE module. Each wireless device has a unique MAC address (assigned by its
manufacturer).
● Driver Version — This is the version of the 4G LTE driver of the device.
The window also has buttons to:
● Save the information to a text file.
● Reset the 3G and 4G configuration of the device to default settings (Reset Device to
Factory Defaults). (See Resetting the 3G and 4G Configurations to Default Settings.)
● Reset the 3G and 4G configuration of the radios of the device to default settings (Reset
Radios to Factory Defaults). (See Resetting the 3G and 4G Radio Configurations to
Default Settings.)
Tip: You can view some of the above information on the “About...” LCD information screen.
(See LCD Information Screens.)
Viewing Device Information
View information about your device and lifetime data usage.
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1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > About.
Note: 4G and 4G LTE information is not available if WAN Mode is “3G Only.” (WAN Mode is
in Advanced settings > WAN > Setup.)
The following information is displayed:
● Model Number — This is the manufacturer’s model of your device.
● Network Operator — This field shows the carrier that your device was activated with.
● Manufacturer — This is the company that made your device.
● Wi-Fi Firmware Version — This is the firmware version for the Wi-Fi access point of the
device.
● Software Version — This is the firmware version for the routing hardware of the device.
● Router PRI Version — This is the PRI version for the routing hardware of the device.
The PRI (Product Release Instructions) is a file that contains the settings used to
configure wireless products for a particular service provider, customer, or purpose.
● Wi-Fi MAC Address — This is the MAC address of the 4G module. Each wireless
device has a unique MAC address (assigned by its manufacturer).
● Activation — This field reflects whether 3G is activated.
● Reconditioned — This field indicates whether your device has been returned for service
or repair and reconditioned (if applicable).
● Total Bytes — This is the amount of data transferred over the 3G network during the
lifetime of the device.
● MDN (Mobile Directory Number) — This is a 10-digit phone number.
● ESN or MEID (3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number
assigned to the 3G component of the device.
The MEID (Mobile Equipment Identifier) is the unique second-generation serial number
assigned to the 3G component of the device.
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● PRL Version — The PRL (Preferred Roaming List) is an account configuration item set
by your service provider. It controls the radio channels and network carrier used by the
3G modem. An updated PRL may improve your 3G network service.
● PRI Version — This is the PRI version of the 3G component of the device.
● Firmware Version — This is the firmware version of the 3G component of the device.
● Total Bytes — This is the amount of data transferred over the 4G network during the
lifetime of the device.
● Firmware Version — This is the firmware version of the 4G component of the device.
● MAC Address — This is the MAC address of the 4G module. Each wireless device has
a unique MAC address (assigned by its manufacturer).
● DDF ID — This is the version information of your 4G channel plan, which determines the
frequencies to scan and 4G networks to detect.
● Total Bytes — This is the amount of data transferred over the 4G LTE network during
the lifetime of the device.
● Firmware Version — This is the firmware version of the 4G LTE component of the
device.
● MAC Address — This is the MAC address of the 4G LTE module. Each wireless device
has a unique MAC address (assigned by its manufacturer).
● Driver Version — This is the version of the 4G LTE driver of the device.
The window also has buttons to:
● Save the information to a text file.
● Reset the 3G and 4G configuration of the device to default settings (Reset Device to
Factory Defaults). (See Resetting the 3G and 4G Configurations to Default Settings.)
● Reset the 3G and 4G configuration of the radios of the device to default settings (Reset
Radios to Factory Defaults). (See Resetting the 3G and 4G Radio Configurations to
Default Settings.)
Tip: You can view some of the above information on the “About...” LCD information screen.
(See LCD Information Screens.)
Updates
From time to time, updates may become available for your device. You can download and apply
updates through the Advanced settings > Device > Basic page.
Automatically Checking for Updates
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Manually Checking for Updates
Upgrading Firmware From a File
Note: If a software update is available, the device LCD displays a message, and an alert is
available from the home page. (See Software Update Available.)
The updates may improve performance and add or modify features. The updates may include
the following:
● Device firmware
● The browser interface
● Help files
● Other files
You can:
● Set the browser interface to automatically check for updates (see Automatically
Checking for Updates).
● Manually check for updates. (See Manually Checking for Updates.)
Tip: You can view the update availability and status on the “Software Updates” LCD
information screen. (See LCD Information Screens.)
Automatically Checking for Updates
You can specify how often the browser interface checks for updates.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > Basic.
4. In the Check for Updates list, click a value.
Note: If the Check for Updates list is not available, your device supports the Guaranteed
Update feature, which automatically checks for updates, at a pre-determined frequency.
This feature requires 4G or 4G LTE coverage.
Tip: When updates are available, an alert is shown in the browser interface. (See Alert
Information.)
Manually Checking for Updates
At any time, you can manually check for updates.
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Note: During installation of the update:
• DO NOT turn off or unplug the device.
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See How Do I
Connect to Wi-Fi?)
1. Log in to the home page.
2. Make sure you’re connected to 3G or 4G.
3. Click Advanced settings ( ).
4. Click Device > Basic.
5. Click Check for updates now. (The message next to the button indicates whether
updates are available.)
Installing the updates
To install available updates, after you’ve manually checked for updates:
1. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
2. Click Update options.
3. Read the information in the Software Installation Options window.
4. To install the update, click Download and install now.
— or —
If you are not in a strong signal area, make a note of the URL displayed in the window
and click I’ll get the update later. At a later time, access the URL to download the
update to your computer, and then follow the steps in Upgrading Firmware From a File.
5. When the installation is complete, reconnect to Wi-Fi. (See How Do I Connect to Wi-Fi?)
Upgrading Firmware From a File
Use this option when you have an updated firmware file that you’ve, for example, downloaded
from the Sierra Wireless website.
Note: During installation of the update:
• DO NOT turn off or unplug the device.
Browser Interface Home Page 66
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See How Do I
Connect to Wi-Fi?)
To upgrade the device firmware from a file:
1. Log in to the home page.
2. Make sure When connected to USB is selected (for Disable Wi-Fi). (See Disabling Wi-
Fi When Connected Through USB.)
3. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
4. Click Advanced settings ( ).
5. If you want to later confirm that the upgrade was successful, write down the current
version information (shown in Device > About):
Software version
Firmware version (in the 3G Information section)
Firmware version (in the WiMAX Information section)
Firmware version (in the LTE Information section)
6. Click Device > Basic.
7. Optionally, save the current configuration (recommended).
Click Export.
Save the file. Note the filename and path.
8. Click the Browse button next to the Update Firmware From File field, and click the
firmware file to upload to the device.
9. Click Update.
Please wait while the upgrade occurs; this may take several minutes. The device LCD
shows the upgrade status. The device will restart (possibly several times).
Once the upgrade is complete, the LCD device shows the usual icons and text (for
example, the device name).
10. Compare the current version information (in Device > About) to the values you wrote
down in step 5 to confirm that the upgrade was successful.
Browser Interface Home Page 67
11. If you’ve saved the current configuration, reload it.
Click the Browse button next to the Import Router Settings field, and click the file
you’ve saved.
Click Import.
12. Reconnect to Wi-Fi. (See How Do I Connect to Wi-Fi?)
Browser Interface Home Page 68
Device Settings
Power Settings
Login Settings
Display Settings
Sound Settings
Advanced Settings
Router Tab Settings
Exporting and Importing Settings
Device Logs
Power Settings
Control your device’s battery usage through these settings.
Battery and USB Power Settings
AC Power Settings
Battery and USB Power Settings
You can specify the settings for battery power and USB power.
● Short Range — This setting improves battery life, at the cost of a shorter Wi-Fi range.
● Long Range — This setting allows you to use your wireless devices farther from your
Sierra Wireless 4G LTE Tri-Fi Hotspot, at the cost of shorter battery life and the
increased possibility of interference with/from other nearby Wi-Fi devices.
To choose an option:
1. Make sure you’re logged in to the home page.
2. Click the battery icon . The Battery Information and Settings window opens.
— or —
Click Advanced settings > Wi-Fi > Network.
3. Select an option in the Battery or USB Powered section.
Device Settings 69
AC Power Settings
You can specify the settings for AC power.
● Short Range — Choose this setting if you have a designated wireless area and you
need to minimize the effect of your network on other networks in the vicinity.
● Long Range — This setting allows you to use your wireless devices farther from your
Sierra Wireless 4G LTE Tri-Fi Hotspot but increases the possibility of interference with or
from nearby wireless networks.
To choose an option:
1. Make sure you’re logged in to the home page.
2. Click the battery icon . The Battery Information and Settings window opens.
— or —
Click Advanced settings > Wi-Fi > Network.
3. Select an option in the AC Powered section.
Login Settings
You can change the administrator password, and also enable automatic login.
Changing the Administrator Password.
Automatic Login (“Remember Me”).
Changing the Administrator Password
For security reasons, change the administrator password on a regular basis.
Note: If you forget the Admin Login password, you’ll need to reset the device to its default
settings and go through the device setup. (See What Do I Do if I Forget the
Administrator Password?)
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. In the Admin Password field, type the new password (1–20 letters, numbers, or
symbols).
Automatic Login (“Remember Me”)
For convenience, you can enable automatic login.
If you enable automatic login:
Device Settings 70
● Anyone who uses the computer will automatically be logged in to the home page (as
long as no one else has already logged in from another computer); entering the
administrator password is not required.
● The timeout security feature is disabled — you will never be automatically logged off.
To enable automatic login:
1. From the computer that you want to enable automatic login, log in to the home page.
2. In the login area, select the Remember me check box.
You can repeat the above steps on other computers; however, since only one administrator can
be logged in at a time, only the first person to display the home page will be logged in.
Viewing Computers That Are Set to Automatically Log In as Administrator
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. Next to Remember me Client List, click show list.
Disabling Automatic Login For a Specific Computer
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. Next to Remember Me Client List, click show list.
4. In the row for the computer that you want to disable automatic login, click Remove.
Display Settings
Adjust your screen’s settings to suit your surroundings and to prolong the battery life.
Turning the LCD On or Off
Setting the LCD Timeout
Setting the LCD Brightness
Enabling and Disabling the Power Button LED
Turning the LCD On or Off
Turning the LCD off helps prolong the battery life, but you can’t check the LCD for status icons
and messages.
1. Log in to the home page.
Device Settings 71
2. Click Advanced settings > Device > Display.
3. Set the LCD Backlight field to On or Off.
Setting the LCD Timeout
Use this feature to select the delay time before the LCD automatically turns off.
Tip: Alternatively, you can permanently turn the LCD off, in which case it will never become lit
and will not display text and icons. (See Turning the LCD On or Off.)
To set the amount of time, after which the LCD of the device temporarily turns off:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > Display.
3. Make sure LCD Backlight is set to On.
4. In the Turn Backlight Off list, click a value. (A smaller value helps prolong the battery
life.)
Note: The LCD turns on if an important system event occurs.
Setting the LCD Brightness
Adjust your screen’s settings to suit your surroundings.
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > Display.
3. Make sure LCD Backlight is set to On.
4. Select a value for On Battery/USB Power. (A lower brightness prolongs the battery life.)
5. Select a value for On AC Power.
Enabling and Disabling the Power Button LED
The power button LED on the device acts as a status indicator. (For more information, see
Using the Power Button to Determine the Device State.)
To enable or disable the power button LED:
1. Log in to the home page.
2. Click Advanced settings > Device > Display.
3. Set the Power Button LED field to On or Off.
Device Settings 72
Sound Settings
You can enable or disable sounds for various events.
Enabling and Disabling Sounds for Specific Events.
Low Battery Alert
Critical Battery Level Alert
You can enable or disable sounds of the device through:
● The mute switch on the device (disables all sounds). (See “Mute Switch” in Other
Buttons and Switches.)
● The browser interface (selectively disables sounds). (See Sounds Information and
Settings and Enabling and Disabling Sounds for Specific Events.)
Enabling and Disabling Sounds for Specific Events
For certain types of events, sounds can be individually enabled or disabled.
1. Log in to the home page.
2. Click Advanced settings > Device > Sounds.
3. Next to each of the event types, select Enable or Disable.
Sounds for the following events can be individually enabled or disabled:
● Low Battery — A sound is played when the battery is low. This is useful as a reminder
to charge the device. In the Alert When list, you can select a battery level to trigger the
alert.
● System Alerts — A sound is played when a system alert occurs. When you hear the
device beep, use the device LCD or the Alerts window to get information about the alert.
(See Alert Information.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Routing hardware settings reset
• Device startup failure
● Internet Connected — A sound is played when you connect to the Internet.
● Internet Disconnected — A sound is played when you lose the connection to the
Internet.
Device Settings 73
● Wi-Fi User Has Joined — A sound is played when a Wi-Fi user connects to your
network. This is useful, for example, to detect an unwelcome Wi-Fi user if you’re the only
one using the device.
● Wi-Fi User Has Left — A sound is played when a Wi-Fi user disconnects from your
network.
● Last User Has Left — A sound is played when the last Wi-Fi user disconnects from
your network. You can turn the device off if nobody will be using it for awhile.
● Enter Standby Mode — A sound is played when the device enters standby mode. (See
“Standby (Low Power) Mode” in Battery Information and Settings.)
Low Battery Alert
You can set an alert to sound when the battery level is low.
Setting the Alert From the Home Page
1. Make sure you’re logged in to the home page.
2. Click the Sounds icon ( ).
3. In the Sounds window, select Low battery.
Setting the Alert From the Advanced Settings Window
1. Log in to the home page.
2. Click Advanced settings > Device > Sounds.
3. For the Low Battery field, select Enable.
4. In the Alert When list, select the battery level to trigger the alert.
Critical Battery Level Alert
You can enable an alert to sound when the battery level is critical (that is, dangerously low).
To enable this alert:
1. Log in to the home page.
2. Click Advanced settings > Device > Sounds.
3. For the System Alerts field, select Enable.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
Device Settings 74
• Routing hardware settings reset
• Device startup failure
Advanced Settings
Learn about advanced configuration of the device and the browser interface.
From the Advanced Settings window you can configure all the settings of the device and the
browser interface.
The Advanced Settings window has the following tabs, each with several panels:
● Device tab. (See Device Tab.)
● WAN tab. (See WAN Tab.)
● Wi-Fi tab. (See Wi-Fi Tab.)
● Router tab. (See Router Tab Settings.)
For most fields and buttons, contextual help, if enabled, appears to the right of the window when
you move the cursor over an item. (For more information, see “Contextual Help in the Advanced
Settings Window” in Online Help.)
Accessing the Advanced Settings Window
1. Make sure you’re logged in to the home page.
2. Click Advanced settings ( ).
Device Tab
Use the Device tab to access and configure options for the device, including updates, display,
microSD card, sounds, logging.
Device Tab: Basic Panel
Device Tab: Display Panel
Device Tab: microSD Card Panel
Device Tab: Sounds Panel
Device Tab: About Panel
Device Tab: Log Panel
Device Tab: Basic Panel
Use the Basic panel of the Device tab to access and configure general options for the device.
Device Settings 75
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > Basic.
From this window, you can view or adjust these settings, or perform the following actions:
● Admin Password — This is the password used to login as administrator. (See
Changing the Administrator Password.)
● Remember Me Client List — You can view and specify computers that are set to
automatically log in. (See Automatic Login (“Remember Me”).)
● Help for Advanced Settings — You can enable or disable contextual help for the
Advanced Settings window. (See “Contextual Help in the Advanced Settings Window” in
Online Help.)
● Import Router Settings — You can import configuration settings. (See Importing
Settings.)
● Export Router Settings — You can export configuration settings. (See Exporting
Settings.)
● Update Firmware from File — You can upgrade the device firmware from a file. (See
Upgrading Firmware From a File.)
● Standby Timer on Battery and On AC Power — You can enable standby (low power)
mode. (See “Standby (Low Power) Mode” in Battery Information and Settings.)
● TRU-Install — This feature installs the necessary drivers the first time you connect your
device to your Windows or Mac computer through the micro-USB cable. (For information
on this feature, see TRU-Install.)
● Check for Updates and Check for updates now — You can check for updates to your
device. (See Automatically Checking for Updates and Manually Checking for Updates.)
● Last checked — This is the data that the update server was last checked.
Device Tab: Display Panel
From the Display panel of the Device tab, you can configure settings for the device LCD.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings ( ).
Device Settings 76
3. Click Device > Display.
From this window, you can view or adjust these settings:
● Power Button LED — You can enable the power button light on the device. (See
Enabling and Disabling the Power Button LED.)
● LCD Backlight — You can turn the LCD on or off. (See Turning the LCD On or Off.)
● Turn Backlight Off — This setting specifies how soon the LCD goes dormant. (See
Setting the LCD Timeout.)
● Backlight Settings — You can adjust the brightness of the LCD. (See Setting the LCD
Brightness.)
Device Tab: microSD Card Panel
From the microSD Card panel of the Device tab, you can enable the microSD card slot and
configure settings used for access.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > microSD Card.
From this window, you can view or adjust these settings, or perform the following actions:
● Status — This field reflects the status of the microSD card slot (for example, the slot is
disabled, or a card is detected).
● SD-Card Slot — Before you can use the microSD Card slot, you must enable it. (See
Enabling the microSD Card Slot.)
● microSD Shared Folder Name — This is the name of the folder that the microSD card
shows up as (in the file browser program). (See microSD Shared Folder Name.)
● Username and Password Security — You can specify whether a username and
password are required to access the microSD Card. (See Setting Up Access to the
microSD Card.)
● Guest Username — This is the username that non-administrators must enter before
using the card.
● Guest Password — This is the password that non-administrators must enter before
using the card.
Device Settings 77
Device Tab: Sounds Panel
From the Sounds panel of the Device tab, you can enable or disable sounds for specific types
of events.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > Sounds.
4. Next to each of the event types, select Enable or Disable.
Sounds for the following events can be individually enabled or disabled:
● Low Battery — A sound is played when the battery is low. This is useful as a reminder
to charge the device. In the Alert When list, you can select a battery level to trigger the
alert.
● System Alerts — A sound is played when a system alert occurs. You can then use the
device LCD or the Alerts window to get information about the alert. (See Alert
Information.)
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Routing hardware settings reset
• Device startup failure
● Internet Connected — A sound is played when you connect to the Internet.
● Internet Disconnected — A sound is played when you lose the connection to the
Internet.
● Wi-Fi User Has Joined — Useful, for example, if you’re the only one using the device,
to detect an intruder.
● Wi-Fi User Has Left — A sound is played when a Wi-Fi user disconnects from your
network.
● Last User Has Left — A sound is played when the last Wi-Fi user disconnects from
your network. You can turn the device off if nobody will be using it for awhile.
● Enter Standby Mode — A sound is played when the device enters standby mode. See
“Standby (Low Power) Mode” in Battery Information and Settings.)
To play the sound for an event, click its button.
Device Settings 78
Device Tab: About Panel
View information about your device.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > About.
Note: 4G and 4G LTE information is not available if WAN Mode is “3G Only.” (WAN Mode is
in Advanced settings > WAN > Setup.)
The following information is displayed:
● Model Number — This is the manufacturer’s model of your device.
● Network Operator — This field shows the carrier that your device was activated with.
● Manufacturer — This is the company that made your device.
● Wi-Fi Firmware Version — This is the firmware version for the Wi-Fi access point of the
device.
● Software Version — This is the firmware version for the routing hardware of the device.
● Router PRI Version — This is the PRI version for the routing hardware of the device.
The PRI (Product Release Instructions) is a file that contains the settings used to
configure wireless products for a particular service provider, customer, or purpose.
● Wi-Fi MAC Address — This is the MAC address of the 4G module. Each wireless
device has a unique MAC address (assigned by its manufacturer).
● Activation — This field reflects whether 3G is activated.
● Reconditioned — This field indicates whether your device has been returned for service
or repair and reconditioned (if applicable).
● Total Bytes — This is the amount of data transferred over the 3G network during the
lifetime of the device.
● MDN (Mobile Directory Number) — This is a 10-digit phone number.
● ESN or MEID (3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number
assigned to the 3G component of the device.
Device Settings 79
The MEID (Mobile Equipment Identifier) is the unique second-generation serial number
assigned to the 3G component of the device.
● PRL Version — The PRL (Preferred Roaming List) is an account configuration item set
by your service provider. It controls the radio channels and network carrier used by the
3G modem. An updated PRL may improve your 3G network service.
● PRI Version — This is the PRI version of the 3G component of the device.
● Firmware Version — This is the firmware version of the 3G component of the device.
● Total Bytes — This is the amount of data transferred over the 4G network during the
lifetime of the device.
● Firmware Version — This is the firmware version of the 4G component of the device.
● MAC Address — This is the MAC address of the 4G module. Each wireless device has
a unique MAC address (assigned by its manufacturer).
● DDF ID — This is the version information of your 4G channel plan, which determines the
frequencies to scan and 4G networks to detect.
● Total Bytes — This is the amount of data transferred over the 4G LTE network during
the lifetime of the device.
● Firmware Version — This is the firmware version of the 4G LTE component of the
device.
● MAC Address — This is the MAC address of the 4G LTE module. Each wireless device
has a unique MAC address (assigned by its manufacturer).
● Driver Version — This is the version of the 4G LTE driver of the device.
The window also has buttons to:
● Save the information to a text file.
● Reset the 3G and 4G configuration of the device to default settings (Reset Device to
Factory Defaults). (See Resetting the 3G and 4G Configurations to Default Settings.)
● Reset the 3G and 4G configuration of the radios of the device to default settings (Reset
Radios to Factory Defaults). (See Resetting the 3G and 4G Radio Configurations to
Default Settings.)
Tip: You can view some of the above information on the “About...” LCD information screen.
(See LCD Information Screens.)
Device Tab: Log Panel
Configure settings related to the logging of events.
Device Settings 80
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Device > Log.
From this window, you can:
● Enable logging of system events. (See “Enabling and Disabling Logging of System
Events” in System Events.)
● Export logs. (See “Exporting System Events” in System Events and “Exporting the
Connection History” in Connection History.)
● Clear logs. (See “Clearing the System Events Log” in System Events and “Clearing the
Connection History” in Connection History.)
● Enable logging of connects and disconnects. (See “Enabling and Disabling Logging of
Connects and Disconnects” in Connection History.)
● Set the method used for time acquisition. (See Setting the Method Used for Time
Acquisition.)
WAN Tab
Configure your 3G, 4G, 4G LTE, and GPS settings.
WAN Tab: Setup Panel
WAN Tab: 3G Panel
WAN Tab: 4G Panel
WAN Tab: 4G LTE Panel
WAN Tab: GPS Panel
WAN Tab: Setup Panel
From the Setup panel of the WAN tab you can configure 3G/4G/4G LTE network preferences.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click WAN > Setup.
From this window, you can view or adjust these settings, or perform the following actions:
Device Settings 81
● Active Network — This is the network that is currently being used for your data
connection: 3G, 4G, 4G LTE, or none.
● Network Operator — This field shows the carrier that your device was activated with.
● Session Duration — The session duration indicates how long you’ve been connected to
the network.
● Session Total Data — This indicates the amount of data transferred over the lifetime of
the device (by network type) and in the current session.
● Work Mode — This indicates the 3G and 4G activation/provisioning status of your
device and account. Technical support staff may request this value from you.
● LTE Enabled — This indicates whether 4G LTE is enabled on the device.
● WAN Mode — This setting specifies the network(s) to connect to, and in what order.
3G Preferred — The connection can be established to either 3G or 4G; if both are
available, 3G is used.
4G Preferred — The connection can be established to either 3G or 4G; if both are
available, 4G is used. This setting is recommended if your service provider has no
data limit for 4G, but does for 3G, or you want to take advantage of the faster data
transfer speeds of 4G.
3G Only — The connection can be established only to 3G. (If you don’t have 4G or
4G LTE coverage, you can save power by selecting 3G Only.)
4G Only — The connection can be established only to 4G.
Note: The following options are not available if 3G Only is selected.
● 4G Mode — This setting specifies the 4G network(s) to connect to.
LTE + WiMAX — When connecting to 4G, connection can be established to either
4G WiMAX or 4G LTE; if both are available, 4G LTE is used (unless the 4G WiMAX
signal is significantly better than the 4G LTE signal).
LTE Only — When connecting to 4G, connection can be established only to 4G LTE.
WiMAX Only — When connecting to 4G, connection can be established only to 4G
WiMAX.
● Connect Automatically — You can set your device to connect to the network when the
device powers on. To prevent this from happening when you’re roaming, also select
Disable when roaming.
Device Settings 82
● Failover Wait-time — This setting specifies how long the device should wait, after it
loses the connection with the preferred network, before it attempts to connect to the
other network (not available if WAN Mode is “3G Only” or “4G Only”).
● Switchback Wait-time — This setting specifies how long the device should wait, when
the less-preferred network is connected and the preferred network becomes available,
before switching to the preferred network (not available if WAN Mode is “3G Only” or
“4G Only”).
● Update 3G PRL — You can check whether an updated PRL is available.
The PRL (Preferred Roaming List) is an account configuration item set by your service
provider. It controls the radio channels and network carrier used by the 3G modem. An
updated PRL may improve your 3G network service.
Note: A 3G connection to the Internet won’t be available until the update is complete. (The 4G
connection won’t be affected.)
● Update 3G Profile — You can check whether an updated profile for your 3G connection
is available. An updated profile may improve your 3G network service.
● Active IP Addresses — These are the IP addresses of the 4G LTE connection.
● Channel UL — This is the channel that is used to upload data to the 4G LTE network.
● Channel DL — This is the channel that is used to download data from the 4G LTE
network.
● Configure APN — Click the link to display the APN Settings window. You will be
prompted to enter the Service Programming Code (SPC). (If you don't know your SPC,
contact your service provider.)
● Channel List — These are the channels used by the 4G LTE radio. Enter two numbers,
separated by a comma, only if instructed by your service provider’s representative, and
then click the Save button. (When prompted, enter the MSL [Master Subsidy Lock].)
WAN Tab: 3G Panel
From the 3G panel of the WAN tab you can view various 3G information.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click WAN > 3G.
From this window, you can view this information:
Device Settings 83
● Connection Status — This field reflects the status of the 3G connection: connected, not
connected, or dormant.
Dormant means a connection is established, but no data is being transferred.
● Service Type — This is the network that is currently being used for your data
connection (1xRTT, EVDO, or EVDO Rev. A).
● Coverage Type — This is a list of the types of 3G networks that are available. The RSSI
and Ec/Io for each type are shown.
RSSI reflects the signal strength of the network.
Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot
channel, to the total signal power.
● MDN (Mobile Directory Number) — This is a 10-digit phone number.
● SID (System ID) — The System ID identifies your home network area and is used in
conjunction with your phone number to determine if you are “home” or “roaming.”
● MSID (Mobile Station ID) — Also known as IMSI (International Mobile Station Identity),
the MSID is an identifier of a device on the 3G network.
● NAI (Network Access Identifier) — This is your User ID for accessing the 3G network.
● DRC Cover — Technical support staff may request this value from you.
● PN 1xRTT — Technical support staff may request this value from you.
● DRC Value — Technical support staff may request this value from you.
● PN EVDO — Technical support staff may request this value from you.
● Channel — Technical support staff may request this value from you.
● Roaming Status — This indicates whether you are home or roaming (outside of your
service provider’s coverage).
● PRL Version — The PRL (Preferred Roaming List) is an account configuration item set
by your service provider. It controls the radio channels and network carrier used by the
3G modem. An updated PRL may improve your 3G network service.
Tip: You can view the 3G connection status on the “Network Status” LCD information screen.
(See LCD Information Screens.)
WAN Tab: 4G Panel
From the 4G panel of the WAN tab you can view various 4G information.
Device Settings 84
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click WAN > 4G.
Note: 4G information is not available if WAN Mode is “3G Only or 4G Mode is “LTE Only.”
(WAN Mode and 4G Mode are in Advanced settings > WAN > Setup.)
From this window, you can view this 4G information, or perform the following actions:
● Connection Status — This field reflects whether you are connected to 4G.
● Service Type — This field reflects the 4G service type: 4G, 4G Off, power save mode,
or no service.
● Scan for Private Network — Click this link if you have been informed that a private
network might be available to you. (See “Scan for Private Network” in WAN Tab: 4G
Panel.)
● RSSI and CINR.
RSSI reflects the signal strength of the network.
CINR stands for Carrier to Interference-plus-Noise Ratio and is a measurement of signal
effectiveness. For the receiver to decode the carrier signal, the latter must be in an
acceptable CINR range.
● TX Power — This number indicates the transmitter power. A higher number is better.
● Center Frequency — This number indicates the frequency of the 4G channel used for
the data connection.
● NSP-ID — This number is the ID of the 4G Network Service Provider.
● NAP-ID — This number is the ID of the 4G Network Access Provider.
● BSID — This number is the ID of the Base Station.
● Preamble — This number is the preamble ID of the current base station that the modem
is listening to.
● Realm — This login address is used for 4G service (user@realm).
● Certificate Information — Click the link to display information in a popup window. You
will be prompted to enter the Service Programming Code (SPC). (If you don't know your
SPC, contact your service provider.)
Device Settings 85
Scan for Private Network
In some cases, a private network may be available in your location. Such a network may be
provided, for example, on a college or university campus (to extend access to campus network
resources) or in a large building complex (to improve network service).
To access a private network:
1. Make sure you’re logged in to the home page.
2. Make sure that, in Advanced settings > WAN > Setup:
4G Preferred or 4G Only is selected, and
LTE + WiMAX or WiMAX only is selected.
3. Click Advanced settings > WAN > 4G.
4. Select Scan for Private Network.
5. If prompted to enter your login information, enter it. (If you don't know this login
information, contact the network administrator.)
WAN Tab: 4G LTE Panel
From the 4G LTE panel of the WAN tab you can view various 4G LTE information.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click WAN > 4G LTE.
Note: 4G LTE information is not available if WAN Mode is “3G Only” or 4G Mode is
“WiMAX Only.” (WAN Mode and 4G Mode are in Advanced settings > WAN > Setup.)
From this window, you can view this 4G LTE information, or perform the following actions:
● Connection Status — This field reflects whether you are connected to 4G LTE.
● Service Type — This field reflects the 4G service type: 4G, 4G Off, power save mode,
or no service.
● RSRP and RSRQ.
RSRP stands for Reference Signal Received Power and reflects the signal strength of
the 4G LTE network.
RSRQ stands for Reference Signal Received Quality and reflects the signal quality of
Device Settings 86
the 4G LTE network. RSRQ is the ratio between the RSRP and the Received Signal
Strength Indicator (RSSI).
● PLMN ID — This information identifies the Public Land Mobile Network that is currently
serving the Sierra Wireless 4G LTE Tri-Fi Hotspot.
● IMSI — The International Mobile Station Identity (IMSI) uniquely identifies a wireless
device within the service provider’s network. The IMSI is also known as MSID by some
service providers.
● Serving Cell — This information identifies the 4G LTE cell that is currently serving the
Sierra Wireless 4G LTE Tri-Fi Hotspot.
● Band — This is the frequency band number for 4G LTE.
● TX Power — This number indicates the transmitter power. A higher number is better.
● Last Error Code — This is the error code for the most recent 4G-related error.
WAN Tab: GPS Panel
From the GPS panel of the WAN tab you can enable GPS and configure GSP settings.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click WAN > GPS.
From this window, you can view or adjust these settings, or perform the following actions:
● Enable GPS — To use GPS, and to configure other GPS settings, this check box must
be selected. If the GPS privacy agreement opens, you must accept it before you can use
GPS.
● GPS Mode — This setting determines how often the device should obtain a fix.
One-time — A single fix is used. Use this option if you’ll be using your device at the
same location.
Continuous — Fixes are obtained on a regular basis; also known as auto-tracking.
Useful for turn-by-turn (TBT) navigation applications, such as driving directions.
● Get fix now — This button starts a one-time fix (not displayed if GPS Mode is
Continuous or a GPS session is already in progress). If you change the value from
Continuous to One-time, you must click Save before your changes take effect and the
fix becomes possible.
Device Settings 87
● Mapping Service — This determines the mapping service (for example, Google Maps
or MapQuest) that displays the GPS results (in a separate browser window).
● Performance Value — This specifies the amount of time the device should wait for a
satellite to be discovered.
Automatic — The device automatically determines the most appropriate setting to
use.
Manual — In the input field, enter the number of seconds the device should wait for
a satellite to be discovered. If this time is exceeded, an error is reported.
● Accuracy
Automatic — The device automatically determines the most appropriate setting to
use.
Manual — In the input field, enter the number of meters to which the data must be
accurate. Note: If the value is very small (that is, very high accuracy), the fix may fail.
● Fix Rate — The smaller the number, the more up-to-date the location tracking will be, at
the cost of shorter battery life of the device. This setting is available only if GPS Mode is
set to Continuous.
● Metric Units — This specifies whether to use the metric system when displaying the
GPS results (for example, the altitude, speed, HEPE).
● Show GPS Data or Hide GPS Data — This specifies whether the GPS data should be
shown in the lower part of the window.
Wi-Fi Tab
From the Wi-Fi tab you can configure the Wi-Fi network, including Wi-Fi security.
Wi-Fi Tab: Network Panel
Wi-Fi Tab: Security Panel
Wi-Fi Tab: MAC Filter Panel
Wi-Fi Tab: Network Panel
From the Network panel of the Wi-Fi tab you can configure general settings of the Wi-Fi
network.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Wi-Fi > Network.
Device Settings 88
From this window, you can view or adjust these settings, or perform the following actions:
● Disable Wi-Fi — This setting specifies when to turn off the Wi-Fi of the device.
Never — Select this value if you want to make sure the device is always
broadcasting Wi-Fi signals.
Always — Select this value if you always want to use the device in tethered mode
and you want to make sure the device is never broadcasting any Wi-Fi signals. With
this option, WPS won’t be available. (See Connecting Through WPS.)
When connected to USB — Only a computer connected through the micro-USB
cable to the device will be able to use it. With this option, WPS won’t be available.
(See Connecting Through WPS.)
● SSID — This is the Wi-Fi network name; it identifies your Wi-Fi network and is visible to
other Wi-Fi-enabled devices. (See SSID (Wi-Fi Network Name).)
● Hostname — This is, in essence, a name you’re giving the device. (See Host Name
(Device Name) and Displaying the Home Page of the Device.)
● Link SSID and Hostname — See Linking the SSID and the Host Name.
● SSID Broadcast — If broadcast is enabled, the wireless network is displayed in the list
of Wi-Fi networks available in the local area. For increased security, set this field to
Disable. You will need to give the SSID to the people who will be accessing your
network; WPS won’t be available.
● Max Number of Users — You can limit the number of Wi-Fi users (maximum of eight)
that can connect to the device. A smaller number improves performance and security.
● Battery or USB Powered (power settings)
Short Range — This setting improves battery life, at the cost of a shorter Wi-Fi
range.
Long Range — This setting allows you to use your wireless devices farther from
your Sierra Wireless 4G LTE Tri-Fi Hotspot, at the cost of shorter battery life and the
increased possibility of interference with/from other nearby Wi-Fi devices.
● AC Powered (power settings)
Short Range — Choose this setting if you have a designated wireless area and you
need to minimize the effect of your network on other networks in the vicinity.
Long Range — This setting allows you to use your wireless devices farther from
your Sierra Wireless 4G LTE Tri-Fi Hotspot but increases the possibility of
interference with or from nearby wireless networks.
Device Settings 89
● Wi-Fi Channel — This is the active channel of the Wi-Fi access point. If your network is
having performance issues (possibly caused by other Wi-Fi networks in the vicinity using
the same channel), try a different Wi-Fi channel.
● RTS Threshold — This setting specifies the smallest packet size, in bytes, for which
RTS/CTS (Request to Send/Clear to Send) handshaking is used. The recommended
value is 2347. Change this value only if you’re experiencing inconsistent data flow. Make
only minor changes to this value.
● Fragmentation Threshold — This setting specifies the largest allowable size, in bytes,
for a packet. If the packet is larger than this, it is fragmented into multiple packet before it
is transmitted. To prevent poor network performance, it’s recommended to keep this
value as large as possible (up to 2346).
● Wi-Fi Power Save Mode — If this field is set to “On,” the Wi-Fi component of the Sierra
Wireless 4G LTE Tri-Fi Hotspot enters power save mode, when possible. If your
computer tends to lose the Wi-Fi connection and stops responding, set this field to “Off.”
● Wi-Fi Age Out Time — This is the amount of time of inactivity (no traffic), after which
the Sierra Wireless 4G LTE Tri-Fi Hotspot drops the connection to a device.
● WMM Support — Wi-Fi Multimedia (WMM) is a standard that defines quality of service
(QoS) in Wi-Fi networks. WMM improves the performance of audio, video and voice
applications transmitted over Wi-Fi.
● List of connected devices — You can display a window that shows connected
computers. A table row may show one or both of these icons:
—The user of this computer is logged in as administrator.
—This computer is connected to the device through the micro-USB cable.
Wi-Fi Tab: Security Panel
From the Security panel of the Wi-Fi tab you can configure Wi-Fi security.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Wi-Fi > Security.
From this window, you can set the:
● Security — This specifies the security used by Wi-Fi. (See Wi-Fi Security.)
● Wi-Fi Password — This password is used to connect to the Wi-Fi network. (See Wi-Fi
Password.)
Device Settings 90
● Password Reminder — This feature displays the Wi-Fi password on the LCD of the
device. (See “Wi Fi Password Reminder” in Wi-Fi Password.)
● Basic Rate — This setting determines the type of wireless devices that can connect to
your network.
If you’re certain that all of the Wi-Fi devices used with your device support 802.11g,
then select 802.11g only (this ensures faster Wi-Fi speeds); otherwise, select
802.11b/g/n compatibility or 802.11b/g compatibility.
If you change this value to 802.11b/g/n compatibility and the specified Wi-Fi
security type is not supported by this value, the security type may change to
WPA/WPA2 Personal.
Wi-Fi Tab: MAC Filter Panel
MAC (Media Access Control) filtering can prevent unauthorized wireless devices from
connecting to your network.
The MAC filter is used to grant (“whitelist”) or block (“blacklist”) wireless devices access to the
Wi-Fi, 3G, and 4G networks. Access is based on the MAC address of each wireless device.
MAC filtering increases security of your network. You can give access to your network, based
on the MAC address of the wireless devices. This makes it harder for a hacker to use a MAC
address to access your network.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Wi-Fi > MAC Filter.
From this window, you can:
● Turn off MAC filtering (MAC Filter Mode = “No filtering”)
● Display a list of computers that are:
Allowed to access the network (MAC Filter Mode = “Allow all in list”)
Not allowed to access the network (MAC Filter Mode = “Block all in list”)
● Add or remove a computer from the lists. (See “Specifying Computers That Can Access
the Network” and “Specifying Computers That Are Not Allowed to Access the Network”
in Allowing or Denying Computers Access to the Network.)
Device Settings 91
● Display a list of computers that are currently connected through Wi-Fi (List of
connected devices). (See Displaying a List of Currently Connected Computers.)
Router Tab Settings
From the Router tab you can enable or disable various features, as well as configure their
settings.
Basic Panel: General
Basic Panel: UPnP (Universal Plug and Play)
Basic Panel: SPI (Stateful Packet Inspection)
LAN Panel: General
LAN Panel: DHCP
LAN Panel: DNS Mode
Port Forward Panel: General
Port Forward Panel: Enabling Port Forwarding
Port Forward Panel: Enabling Port Forwarding for an Application
Port Forward Panel: Disabling Port Forwarding for an Application
Port Trigger Panel: General
Port Trigger Panel: Enabling Port Triggering
Port Trigger Panel: Enabling Port Triggering for Specified Protocols and Ports
Port Trigger Panel: Removing Ports From the Port Triggering List
DMZ Panel: General
DMZ Panel: Enabling DMZ
DMZ Panel: Configuring DMZ
Resetting the Software to Default Settings: General
Resetting the Software to Default Settings: Using the Reset Button
Resetting the Software to Default Settings: Using the Browser Interface
1. Log in to the home page.
2. Click Advanced settings ( ).
Device Settings 92
3. Click Router.
4. Depending on the settings you want to configure, click one of the panels:
Basic. (See Basic Panel: General.)
LAN. (See LAN Panel: General.)
Port Forward — Port forwarding lets you forward incoming traffic to specific ports
and devices (per their local IP address) on your network. (See Port Forward Panel:
General.)
Port Trigger — You can set the device to monitor outgoing data on specific port
numbers (trigger ports). (See Port Trigger Panel: General.)
DMZ — You can select one computer to receive all unsolicited incoming
connections. (See DMZ Panel: General.)
Basic Panel: General
You can enable or disable various features of the router component of your device.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Router > Basic.
From this window, you can enable or disable these features, and perform these actions:
● USB Tethered Networking — To prevent an unauthorized user from using the device
through the micro-USB cable, set this field to Disable. Users will be able to connect only
through Wi-Fi and only after they provide the correct Wi-Fi password (if Wi-Fi security is
enabled).
This setting does not affect the ability to charge the Sierra Wireless 4G LTE Tri-Fi
Hotspot through the micro-USB cable.
● Port Forwarding — Port forwarding lets you forward incoming traffic to specific ports
and devices (per their local IP address) on your network. (See Port Forward Panel:
General.)
● Port Triggering — You can set the device to monitor outgoing data on specific port
numbers (trigger ports). (See Port Trigger Panel: General.)
● DMZ — You can select one computer to receive all unsolicited incoming connections.
(See DMZ Panel: General.)
Device Settings 93
● UPnP (universal plug and play). (See Basic Panel: UPnP (Universal Plug and Play).)
● SPI (stateful packet inspection). (See Basic Panel: SPI (Stateful Packet Inspection).)
● Router Settings Reset. (See Resetting the Software to Default Settings: Using the
Browser Interface.)
Basic Panel: UPnP (Universal Plug and Play)
UPnP provides simple and robust connectivity among consumer electronics, intelligent
appliances, and mobile devices from many different vendors. (For more information, see
upnp.org.)
Note: If UPnP is enabled, there are potential security risks.
Enabling UPnP
Before you can use UPnP, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to UPnP, select Enable.
Basic Panel: SPI (Stateful Packet Inspection)
SPI, also known as “dynamic packet filtering,” helps to prevent cyberattacks by validating that
the traffic passing through a session conforms to the protocol used for this type of session.
Packets that are not conforming get rejected.
Enabling SPI
Before you can use SPI, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to SPI, select Enable.
LAN Panel: General
Configure LAN-related settings of the routing hardware.
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Router > LAN.
Device Settings 94
From this window, you can view or adjust these settings, or perform the following actions:
● Router IP Address — This is the routing hardware’s IP address on the LAN.
● Subnet Mask — This is the routing hardware’s internal LAN subnet mask.
● Hostname — This is, in essence, a name you’re giving the device. (See Host Name
(Device Name).)
● Link SSID and Hostname — With this feature you only need to remember one name
when selecting the Wi-Fi network, accessing the browser interface, or accessing the
microSD card. (See Linking the SSID and the Host Name.)
● SSID — This is the name of the Wi-Fi network. (See SSID (Wi-Fi Network Name).)
● MTU — This specifies whether optimization is used.
Auto — Optimization is not used.
Optimized (recommended setting) — Optimization is used; this may improve data
transmission.
Manual — Optimization is used; this may improve data transmission. After selecting
the radio button, enter the value to use (1200–1500).
● DHCP Server — This field enables DHCP.
Note: The following settings are displayed only when DHCP is enabled.
● DHCP IP Address Range — This specifies the starting and ending address of the range
of IP addresses available for the device to dynamically (that is, not permanently) assign
to computers connected to it.
● DHCP Lease Time — This is the amount of time, in minutes, a computer can use its
assigned IP address before it is required to renew the lease. After this time is up, the
computer is automatically assigned a new dynamic IP address.
Enter a number between 2 and 10080.
● Max DHCP Clients — This is the number of DHCP addresses that can be assigned and
active at one time. It’s recommended you set this to a number greater than the number
of Wi-Fi users.
● DNS Mode — This specifies how the DNS servers (that the DHCP clients are to
communicate with) are obtained.
Auto — The DNS server specified by your service provider is used. DNS Relay is
enabled by default.
Device Settings 95
Manual — The routing hardware assigns DHCP clients the DNS servers specified in
the Manual DNS Server #1 and #2 fields.
Use this option to access a DNS server that provides customized addressing or if
you have a local DNS server on your network.
If DNS Relay is disabled, the routing hardware rejects DNS requests targeting the
internal DNS proxy.
● Manual DNS Server #1 and #2 — These are the static IP addresses to use for the DNS
servers (if DNS Mode is Manual); available only if DNS Mode is Manual.
● DNS Relay — If enabled, and if DNS Mode (see above) is Manual, the routing hardware
assigns DHCP clients the DNS servers specified in the Manual DNS Server #1 and #2
fields.
If DNS Relay is set to Disable, the routing hardware rejects DNS requests targeting the
internal DNS proxy.
The DNS Relay field is configurable and displayed only if DNS Mode is Manual. If
DNS Mode is Auto, DNS Relay is enabled by default.
● DHCP Static IP Assignment List — You can assign a permanent IP address to a MAC
address, and view the static IP assignment list. (See “DHCP Static IP Assignment List”
in LAN Panel: DHCP.)
LAN Panel: DHCP
DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to each device on
the network and manages other network configuration information for devices connected to your
network. You do not need to manually configure the IP address on each device that’s on your
network.
The assigned IP addresses are not permanent (as opposed to when using static IP).
Most ISPs (Internet Service Providers) use DHCP.
Normally, you should enable DHCP, in which case you must configure each device on the
network with one of the following:
● TCP/IP settings set to “Obtain an IP address automatically.”
● TCP/IP bound to the Ethernet connection with DHCP.
● If DHCP is disabled, you must configure each device on the network with:
● Fixed (permanent/static) IP address.
● DNS server addresses (provided by your service provider).
Device Settings 96
Enabling DHCP
1. Log in to the home page.
2. Click Advanced settings > Router > LAN.
3. Next to DHCP Server, select Enable.
Configuring DHCP
To configure DHCP settings, DHCP must be enabled (Advanced settings > Router > LAN >
DHCP Server).
You can set the following DHCP settings in Advanced settings > Router > LAN:
● DHCP IP Address Range — This is the starting and ending address of the range of IP
addresses available for the device to dynamically (that is, not permanently) assign to
computers connected to it.
The start address must be 192.168.0.10 or above.
The ending address must be 192.168.0.50 or below.
● DHCP Lease Time — This is the amount of time, in minutes, a computer can use its
assigned IP address before it is required to renew the lease. After this time is up, the
computer is automatically assigned a new dynamic IP address.
Enter a number between 2 and 10080.
● Max DHCP Clients — This is the number of DHCP addresses that can be assigned and
active at one time. It’s recommended you set this to a number greater than the number
of Wi-Fi users.
● DNS Mode — This specifies how the DNS servers (that the DHCP clients are to
communicate with) are obtained. (See LAN Panel: DNS Mode.)
● DHCP Static IP Assignment List — You can assign a permanent (static) IP address to
a device on your network, and view the static IP assignment list. (See “DHCP Static IP
Assignment List”, below.)
DHCP Static IP Assignment List
With DHCP, IP addresses are assigned dynamically; devices typically don’t have a permanent
IP address.
However, in some cases you might want to assign a static (permanent) IP address to a device,
while still using DHCP for the rest of the devices on your network. This is also known as “DHCP
Device Settings 97
reservation.” You might want to do this with, for example, a Web server, FTP server, or media
server.
Viewing the Static IP Assignment List
1. Log in to the home page.
2. Click Advanced settings > Router > LAN.
3. Make sure DHCP is enabled (DHCP Server).
4. Click DHCP Static IP Assignment List.
Assigning an IP Address Based on a MAC Address
1. Follow the above steps to display the DHCP Static IP Assignment List window.
2. In the Hostname field, enter a meaningful description of the device.
3. In the MAC Address field, enter the MAC address of the device. (If you don’t know this
address, see Finding the MAC Address.)
4. In the IP Address field, enter the IP address you want to assign to the device.
5. Select the Enable check box to have the device use the designated IP address.
6. Click Add.
7. Click Save.
Removing an IP Address Based on a MAC Address
1. Click DHCP Static IP Assignment List on the LAN panel of the Router tab.
2. To keep the device information in the list (in case you want to re-enable DHCP for this
MAC address later on), clear the Enable check box.
— or —
To remove the device from the list:
Click the row that you want to remove. A row of buttons (Delete, OK, Cancel)
appears.
Click Delete.
LAN Panel: DNS Mode
The DNS Mode setting specifies how the DNS servers (that the DHCP clients are to
communicate with) are obtained.
Device Settings 98
1. Log in to the home page.
2. Click Advanced settings ( ).
3. Click Router > LAN.
4. Set DNS Mode to one of the following:
Auto — The DNS server specified by your service provider is used. DNS Relay is
enabled by default.
Manual — The routing hardware assigns DHCP clients the DNS servers specified in
the Manual DNS Server #1 and #2 fields.
Use this option to access a DNS server that provides customized addressing or if
you have a local DNS server on your network.
If DNS Relay is disabled, the routing hardware rejects DNS requests targeting the
internal DNS proxy.
For information on DNS Relay, see LAN Panel: General.
Port Forward Panel: General
Normally, incoming traffic (from the Internet) is blocked. However, port forwarding lets you
forward incoming traffic to specific ports and devices (per their local IP address) on your
network.
For example, you can configure port forwarding so that:
● You can access your Remote Desktop from the Internet (by specifying the WAN [public]
IP address that the device is using).
● Internet users can access a Web, FTP, or email server, or gaming or Internet application
hosted by your computer.
Note: Port forwarding creates a security risk. When not required, port forwarding should be
disabled.
Note: Port forwarding does not apply to normal browsing, file downloading, running most
online games or other applications hosted on the Internet. (Some online games require
port forwarding.)
Before you can use or configure port forwarding, you must enable it, as explained in Port
Forward Panel: Enabling Port Forwarding.
From the Port Forward panel of the Router tab of the Advanced Settings window, you can:
● Enable port forwarding for an application. (See Port Forward Panel: Enabling Port
Forwarding for an Application.)
Device Settings 99
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