Sierra Wireless AC754S User Guide

Sierra Wireless AirCard 754S Mobile Hotspot

User Guide

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Rev 1

Preface

Important Notice

Safety and Hazards

Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless mobile hotspot are used in a normal manner with a well-constructed network, the Sierra Wireless mobile hotspot should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless mobile hotspot, or for failure of the Sierra Wireless mobile hotspot to transmit or receive such data.

Do not operate the Sierra Wireless mobile hotspot in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sierra Wireless mobile hotspot MUST BE POWERED OFF. The Sierra Wireless mobile hotspot can transmit signals that could interfere with this equipment.

Do not operate the Sierra Wireless mobile hotspot in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless mobile hotspot MUST BE POWERED OFF. When operating, the Sierra Wireless mobile hotspot can transmit signals that could interfere with various onboard systems.

Limitation of Liability

Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless mobile hotspots may be used at this time.

The driver or operator of any vehicle should not operate the Sierra Wireless mobile hotspot while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence.

The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.

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Sierra Wireless AirCard 754S Mobile Hotspot User Guide

Patents This product may contain technology developed by or for Sierra Wireless Inc. This

product includes technology licensed from QUALCOMM manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group.

3G. This product is

Trademarks AirCard

Wireless, and the Sierra Wireless logo are trademarks of Sierra Wireless.

Windows Corporation.

Macintosh the U.S. and other countries.

QUALCOMM under license.

Other trademarks are the property of their respective owners.

and Watcher® are registered trademarks of Sierra Wireless. Sierra

and Windows Vista® are registered trademarks of Microsoft

and Mac OS X® are registered trademarks of Apple Inc., registered in

is a registered trademark of QUALCOMM Incorporated. Used

Contact Information

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way Richmond, BC Canada V6V 3A4

AM to 5:00 PM Pacific Time

Fax: 1-604-231-1109 Web: www.sierrawireless.com

Consult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases:

www.sierrawireless.com

Revision History

Revision number

1 May 2011 New document

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Release date Changes

Contents

Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Know your device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Mute switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Set up and connect to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Install the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Homepage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Use Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Connect other wireless devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Set audio alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

View your GPS location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Use the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

View SMS messages and alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recharge the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Reset the Mobile Hotspot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Sierra Wireless AirCard 754S Mobile Hotspot User Guide

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . 34

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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1: Get Started

LCD

Power button

Mute switch

This chapter provides an overview of the Sierra Wireless AirCard Mobile Hotspot features, and instructions on how to set up your Sierra Wireless Mobile Hotspot and connect to the Internet.

Know your device

Your Mobile Hotspot enables you to create a Wi-Fi access point anywhere there is cellular network coverage. You can use that Wi-Fi access point to connect your laptop and other devices to the Internet.

You can also use your Mobile Hotspot in tethered mode by connecting it to your laptop with the USB cable.

Additional features include:

• GPS

• Support for microSD memory card (up to 32 GB) for storing and

• Wi-Fi Protected Setup (WPS)

sharing files (Depending on your service provider, the microSD card may not be supported.)

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Sierra Wireless AirCard 754S Mobile Hotspot User Guide

Power button

Desired result Action

Turn Mobile Hotspot on Press and hold the Power button for a few seconds. Turn Mobile Hotspot off Press and hold the Power button for a few seconds. Wake up LCD screen Press and quickly release the Power button. Enter Dashboard mode Double-click the Power button. Respond to prompts on

the LCD screen

Press and quickly release the Power button when prompted to do so by the LCD screen. (This is used to confirm an action.)

Mute switch

The Mobile Hotspot automatically beeps when the connection status changes, when you receive an alert, etc. To turn these beeps off, move the Mute switch to the On position. (The red rectangle is visible.)

LCD

As well as providing setup information (Wi-Fi SSID (Network Name) and Wi-Fi Key) the Mobile Hotspot LCD displays:

• Instructions during setup

• Status messages such as “Setup in progress”, “Searching for network”,

“Connected”, etc.

• Status icons (See Icons on the LCD screen on page 9 for details.)

• The amount of data transmitted

• Network name

• Error messages (See Alerts on page 27 for troubleshooting suggestions.)

Dashboard mode

More detailed information and instructions are available on the LCD Dashboard mode. To access the Dashboard, double-click the Power button. Double-click the Power button again to cycle through the Dashboard pages.

The information and instructions available on the Dashboard include:

• Connection information (Wi-Fi SSID (Network Name) and Wi-Fi Key)

• Messages / Alerts

• Billing information

• Information about the Mobile Hotspot such as the Wi-Fi network range,

network preference, firmware version, etc.

• WPS setup instructions

• WPS (Wi-Fi Protected Setup)— a fast, easy way to connect WPS-enabled

devices to your Wi-Fi network

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Get Started

Network Name: xxxxxxx Wi-Fi Key: xxxxxxxx

Signal strength

Network type

GPS

Wi-Fi users

Battery

Power LED

Network Name and Wi-Fi Key

Icons on the LCD screen

The icons on the LCD screen indicate the status of the Mobile Hotspot.

Icon Indicates

Signal strength The more bars the stronger the RF signal.

No signal.

The type of network available. 4G—LTE 3G—HSPA, HSPA+ 2G—EDGE, GPRS

Network icon with a black background Service is available, but the Mobile Hotspot is not connected to the network.

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Sierra Wireless AirCard 754S Mobile Hotspot User Guide

Icon Indicates

Network icon with a white background The Mobile Hotspot is connected to the network.

Messages Y ou have messages or alert s. To view your messages and / or alerts, go to the homepage and click the Messages icon.

GPS When the icon is animated, the Mobile Hotspot is trying to obtain a satellite fix or is tracking a location.

Wi-Fi users The number beside the Wi-Fi icon shows the number of users (devices) connected to your Wi-Fi network.

Wi-Fi radio is disabled. You can enable Wi-Fi on the device homepage. See The Wi-Fi radio is

disabled icon appears on the LCD screen. on page 25.

Battery status Indicates the charge status of the battery. 4 bars —100–80% 1 bar — 29–10%

Battery outline (No bars) — 9–0%

Recharge immediately.

Battery charging

No battery. The Mobile Hotspot is powered on and connected to the AC charger.

The battery is charging through a USB connection.

The exclamation mark (!) in the battery outline indicates that the battery is not recharging because the device is too hot to charge. Make sure there is room for air to circulate around the device. If the problem persists, move the device to a cooler environment.

LED

The blue LED on the top of the Mobile Hotspot flashes:

• Slowly to indicate that it is powered on

• Quickly when the firmware is being updated

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Get Started

Accessories

• Micro USB cable—Used mainly for recharging the battery, although you can also use it to tether the Mobile Hotspot to your computer

• AC adapter— Used to recharge the battery or to power the Mobile Hotspot from a wall socket

Optional accessories

Depending on your service provider, some or all of the following accessories may be included in the box (or you can purchase these from www.sierrawireless.com/

wheretobuy/onlinestore/default.aspx):

• Rechargeable extended battery

• Car charger

• Desk cradle

Depending on your service provider, your box may also contain a microSD memory card or you can purchase one from an electronics store. The Mobile Hotspot supports microSD cards with a capacity of up to 32 GB. (Before purchasing a microSD card, check with your service provider to confirm that this feature is available.)

Power sources

You can power your Mobile Hotspot from:

• Rechargable battery included with the Mobile Hotspot

• USB port on your computer

• Wall socket using the AC adapter

You can also use any of the following optional items:

• Rechargeable extended battery

• Car charger

• Cradle

Battery life

Battery Life depends on a number of factors, including Wi-Fi strength and network signal strength. If your Mobile Hotspot is set for short range and you have good network signal strength, you can expect the battery to last about 4 hours.

Set up and connect to the Internet

Insert the SIM card

To insert the SIM card:

1. Remove the back cover.

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Sierra Wireless AirCard 754S Mobile Hotspot User Guide

2. Slide the SIM card holder to the Open position.

3. Lift the SIM card guard and place the SIM card underneath it.

4. Lower the SIM card guard.

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