Sierra Wireless 192513384X Users Manual

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PLINK

GSM A

NSTALLATION, OPERATIONS AND

LARM COMMUNICATOR

RODUCT ID #

ROGRAMMING GUIDE

ODEL

19-25133-841

2550

Table of Contents

1. Introduction ....................................................................... 4

2. Key Features..................................................................... 4

A. Full Event Reporting ................................................. 4

B. Telephone Line Supervision ..................................... 4

C. Panel to MODEL 2550 Cable Supervision ............... 4

D. Zone Inputs .............................................................. 4

E. Three Relay Outputs ................................................ 4

F. Power Source Monitoring (AC & Low Battery

Reporting) ..................................................................... 5

G. Automated Testing ................................................... 5

H. GSM Network Supervision ....................................... 5

I. Status/Received Signal Strength LEDs ..................... 5

J. Easy Service Initiation............................................... 5

K. Web-based Services ................................................ 5

L. UL Listed ................................................................... 5

3. Warranty Information and Liability Waiver ........................ 6

TERMS and CONDITIONS ........................................... 6

LIMITED WARRANTY .................................................. 6

INDEMNIFICATION ...................................................... 7

LIMITATIONS of LIABILITY .......................................... 7

4. FCC and Industry Canada Regulatory Compliance .......... 7

Part 15........................................................................... 7

Part 68........................................................................... 8

5. FCC RF Exposure Information..........................................9

6. Technical Support ........................................................... 10

7. Installation ....................................................................... 10

A. General Considerations.......................................... 10

B. DIP Switch Settings ................................................ 10

C. LEDs....................................................................... 11

D. Locating and Installing The 2550 Unit .................... 13

E. Connecting The 2550 to the Alarm Panel and

Telephone Jack........................................................... 16

F. Activating The 2550 Unit......................................... 17

G. Programming and Central Station Reporting ......... 18

H. Default Event/Email Messages .............................. 20

I. Completing the Installation and Testing ................... 20

8. UL COMPLIANCE SECTION.......................................... 21

A. Household Fire (UL 985 - Category UTOU) .......... 21

B. Household Burglary (UL 1023 - Category NBSX,

and evaluated to UL 1635 - Category AMCX) ............ 22

9. Specifications .................................................................. 23

Appendix A: Contact ID and SIA Event Codes ................... 25

Appendix B: Model 2550 Default Event Codes ................... 26

1. Introduction

Uplink’s MODEL 2550 GSM Alarm Communicator is a UL Listed alarm communicator designed to interface with most manufacturer’s alarm panels that incorporate a digital telephone dialer. A key feature of the 2550 is a “dialer capture” interface to the alarm panel. If the alarm panel’s TELCO connection is compromised, or if no TELCO connection is present, the 2550 will “intercept ” the alarm panel’s digital dialer output when the panel has an event to report, and communicate with the panel as if it were a central station alarm receiver. Once the 2550 communicates with the alarm panel, it transmits the alarm information to the central station receiver in either Contact ID (SIA-DC05) or SIA (SIA-DC03) format.

The 2550 uses GSM technology to send event information to the central station. It can be used as the primary or backup communications path. The 2550 is perfect for residential and small business burglary and fire installations. (Please refer to the UL Compliance section of this manual for detailed requirements on compliance with various UL Standards.)

2. Key Features

A. Full Event Reporting

ID (SIA DC-05 Standard) or SIA FSK Level 1 (SIA DC-03 Standard) digital dialer formats. All event information sent by the alarm panel in either format (Account number, zone information, User IDs, etc.) will be sent to the central station by the 2500 using the GSM network.

B. Telephone Line Supervision

monitoring circuit designed to detect voltage (in the On-Hook state) or voltage and current (in the Off-Hook state). If sufficient voltage or current is not detected, a relay is activated causing the unit to “intercept” (or “capture”) the alarm panel’s digital dialer output and substitute the GSM cellular network instead of the Public Switched Telephone Network (PSTN) as the communications path for sending event information.

C. Panel to 2550 Cable Supervision

connecting the panel’s telephone dialer to the 2550. This feature is activated through the web site www.numerexsolutions.com or by calling Uplink Customer Service at 1-888-9-UPLINK (1-888-987-5465).

D. Two Zone Inputs

Programmable for Normally Opened or Normally Closed.

E. Three Relay Outputs

one or more of the following Trouble conditions:

• Cellular Network Loss

• No Central Station Acknowledgement

. Compatible with most alarm panels using Contact

. Features a built-in telephone line

. Monitors continuity of the cable

. Reports programmed events to the central station.

. Programmable to activate upon the occurrence of

• AC Loss

• Low or Missing Battery

• Telco Line Loss

• Panel/MODEL 2550 Cable Supervision Trouble

• Activation of Input(s)

• Unit Disabled by Dealer Command

• Watchdog Circuit Activation

• Catastrophic Failure Condition

F. Power Source Monitoring (AC & Low Battery Reporting)

low battery conditions to the central station when voltage drops below 10.2 VDC. Reports Low Battery Restoral at 11.4 VDC. It can also be programmed to report Loss of AC power to the central station. This occurs at 102 VAC and restores at 107 VAC.

G. Automated Testing

on a monthly, weekly or daily interval as programmed.

H. GSM Network Supervision

unit no longer locates the local GSM network, one of its output relays activates to report this trouble condition.

I. Status/Received Signal Strength LEDs

current operational status and are visible from outside the enclosure. These LEDs can be placed into Received Signal Strength Indication mode (RSSI) to assist in selecting the optimal mounting location for transmitting and receiving cellular radio signals.

J. Easy Service Initiation

activations available via the Web at www.numerexsolutions.com or by calling Uplink Customer Service at 1-888-9-UPLINK (1-888-987-5465). Requires the central station receiver phone number and/or its IP address and Port number.

K. Web-based Services

include:

a. immediate, real-time activation b. history of past event transmissions c. initiation of a test report d. the ability to query the unit and receive a real-time radio report status

including a Received Signal Strength reading

e. programming inputs and other internally generated events

L. UL Listed

Household Burglary and Combination Household Fire/Burglary. It is also UL Listed for Supplemental Use. (See the UL Compliance Section of this manual for complete details.)

. UL listing for certificated installations including Household Fire,

. Sends an automated test signal to the central station

. Supervises the local GSM network. If the

. The five LEDs indicate the

. Ships with an active SIM card, with easy

. Available at www.numerexsolutions.com and

. Reports

3. Warranty Information and Liability Waiver

TERMS and CONDITIONS

These terms and conditions are a legal contact between you and the Company and supplement (but do not supersede) the terms and conditions of any master agreement between you and Uplink Security, Inc. (the “Company”) governing your purchase of the Product from the Company. By using, marketing, or selling the Product, you agreement to these terms and conditions. In the event of any conflict with the master agreement, the terms and conditions of the master agreement will control.

LIMITED WARRANTY

Subject to the limitations and disclaimers set forth below, the Company warrants that for one year following the date on which first activated (the “Warranty Period”), the Product purchased under this Agreement will be free of defects in materials and workmanship when installed, used, serviced, and operated in strict accordance with the Company’s requirements. If the Product fails to operate because of a defect in materials or workmanship within the Warranty Period, the Company will repair or replace, or arrange for the repair or replacement, at its sole option and at no charge to you, the Product or any component thereof that proves to have such a defect. The Company’s agreement to repair or replace the Product or any part thereof found to be defective in materials or workmanship is the exclusive remedy provided herein; this remedy will not be deemed to have failed of its essential purpose so long as the Company is willing and able to repair or replace any such defective Product or any component thereof or, at the Company’s sole option, to refund the purchase price paid. Prior to returning any Product alleged to be defective, you must request and receive a Return Merchandise Authorization (“RMA”) form from the Company for completion. Restocking fees may apply.

THE WARRANTY SET FORTH ABOVE IS LIMITED. THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE IN CONNECTION WITH THE PRODUCT, AND ANY SUCH WARRANTIES ARE HEREBY DISCLAIMED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DOES NOT WARRANT OR REPRESENT, AND SPECIFICALLY DISCLAIMS, ANY WARRANTY OR REPRESENTATION, THAT THE PRODUCT WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. THE WARRANTY FURTHERMORE DOES NOT COVER (A) PRODUCTS THAT HAVE BEEN TAMPERED WITH OR SERVICED WITHOUT THE COMPANY’S AUTHORIZATION; (B) PRODUCTS WITH IDENTIFYING INFORMATION OR LABELING ALTERED OR REMOVED; OR (C) PRODUCTS SUBJECTED TO ABUSE, MISUSE, OR NEGLECT INCLUDING, WITHOUT LIMITATION, USE IN A HOSTILE OPERATING ENVIRONMENT UNLESS EXPRESSLY APPROVED BY THE COMPANY FOR SUCH USE.

INDEMNIFICATION

You agree to defend, hold harmless, and indemnify the Company and its affiliates and their respective officers, directors, employees, and agents from and against any and all damages, liability, costs, and expenses (including, without limitation, reasonable attorneys’ fees) arising out of or relating to (a) any claim for breach of this Agreement by you; (b) any claim for negligence, intentional misconduct, or any other act or omission on the part of you or your employees, agents, or representatives; (c) personal injury, death, or property damage allegedly or impliedly caused by you or your employees, agents, or representatives in connection with this Agreement; or (d) any claim that an application of the Product or your actions in distributing the Product or integrating it with other hardware, software, or systems infringe the intellectual property rights of a third party.

LIMITATIONS of LIABILITY

THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS OF YOU, YOUR CUSTOMERS, END USERS OF THE PRODUCT, OR ANY THIRD PARTY INCLUDING, WITHOUT LIMITATION, ANY ENTITY FURNISHING EQUIPMENT, SOFTWARE, FIRMWARE, OR SERVICES TO THE COMPANY, YOU, YOUR CUSTOMERS, OR END USERS OF THE PRODUCT, NOR SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES ATTRIBUTABLE, IN WHOLE OR IN PART, TO THE FAILURE OF SAID EQUIPMENT, SOFTWARE, FIRMWARE, OR SERVICES. THE COMPANY SHALL NOT BE LIABLE FOR INTERRUPTIONS IN, OR INTERFERENCE WITH, THIRD PARTY TELECOMMUNICATIONS CARRIERS’ TRANSMISSIONS OVER WHICH THE COMPANY HAS NO CONTROL, I.E., FOR INTERRUPTIONS OR INTERFERENCE CAUSED BY NETWORK CONGESTION, WEATHER CONDITIONS, TERRAIN, BUILDINGS, LOCALIZED “GAPS” IN TELECOMMUNICATIONS NETWORK COVERAGE, AND OTHER NATURAL OR ARTIFICIAL CONDITIONS OVER WHICH THE COMPANY HAS NO CONTROL. THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST REVENUES, DATA, OR PROFITS, REGARDLESS OF WHETHER THE COMPANY WAS ADVISED OF, OR COULD HAVE REASONABLY FORESEEN, THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY SHALL NOT BE LIABLE IN THE EVENT THAT FUTURE TECHNOLOGICAL CHANGES IMPLEMENTED BY ANY THIRD PARTY OR GOVERNMENTAL ENTITY RENDER THE PRODUCT WHOLLY OR PARTIALLY INOPERABLE. OTHER LIMITATIONS OF LIABILITY MAY APPLY AS PROVIDED BY THE MASTER AGREEMENT, IF ANY, GOVERNING YOUR PURCHASE OF THE PRODUCT FROM THE COMPANY.

4. FCC and Industry Canada Regulatory Compliance

Part 15

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

• Consult the dealer or an experienced technician for help.

Part 68

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of the cover of the 2550 is a label that contains the product identifier, US: 3F0MO00BANYNETFDM. If requested, this number must be provided to the telephone company.

The 2550 employs two USOC RJ31X jacks.

The RJ31X plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant.

The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).

If the 2550 causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the

customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with the 2550, please contact Uplink Technical Support at 888-9-UPLINK (888-987-5465) for Repair and Warranty service. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

The 2550 is not designed to be repaired in the field by an Installer. Repairs to this unit should only be undertaken by qualified Uplink Security personnel.

The 2550 should not be used on a party line. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for additional information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of The 2550 does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or your alarm company.

5. FCC RF Exposure Information

In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regulated transmitters. Those guide-lines are consistent with the safety standard previously set by both U.S. and international standards bodies. The design of this module complies with the FCC guidelines and these international standards. The FCC ID of this unit is TWV192513384X. For more information about RF exposure, please visit the FCC website at www.fcc.gov.

The term “IC” before the certification/registration number only signifies that the Industry Canada Technical Specifications were met. The external antennas used for this module must provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

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