Siemens 300 Series, 600 Series, ROLMphone 300 Series, ROLMphone 600 Series, ROLM 9751 User Manual



ROLMphone 300/600 Series

User Guide

for ROLM 9751 CBX Release 9006i

GU30-1550-03

Warning: Ha ckers are crimi nals who unlawful l y gai n ac cess to custom er tele­communications systems to make long distance telephone c alls that are then bi lled to the
system owner. Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. Siemens Rolm will not accept liability for any
damages, including long distance charges, which result from un authorized use. Although
Siemens Rolm has designed security features into its products, it is your sole responsibility
to use the security features and to establish security practices within your company,
including training, security awareness, and call auditing.

Siemens Rolm sales and servi ce per sonne l , as well as Siemens Rolm’s business partne rs,
are availabl e to work with you to help you prevent this type of unauthorized use of your
tele-communications system.

Warning: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communication. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to take
whatever mea sures may be required to correct the interference at his own exp ense.

This equipmen t does not exceed Class A limit s per radio noise emissions for di gi tal
apparatus, set out in the Radio Interfere nce Regulation of the Canadian Department of
Communic a tions. Operation in a residential area may cause u nacceptable interference to
radio and TV reception requiring the owner or operator to take whatever steps are necessary
to correct the interference. See instruction manual.

Cet équipement ne dépasse pas les limites de Classe A d’émission de bruits radioélectriques
pour les appareils num ériques, telles que prescrites par le Règlem ent sur le brouillage
radioélectrique établi par le ministère des Communications du Canada. L’exploitation faite
en milieu résidenti el peut entraîner le broui ll age des réceptions radi o et té lé , c e qui
obligerait le propriétaire ou l’op érateur à prendre le s dispositions nécessa i r es pour en
éliminer le s causes. Voir le Gui d e d’instructions.

All references to RS -232-C in this document are now replaced by reference to EIA-TIA­232C.

October 1995

Form No. GU30-1550-03 Part No. 51A2305 EC No. A92322
No part of this publication may be reproduced, stored in a retrieval system, or transmitted,

in any form or by any means, mechanical, electronic, photocopying, recording, or
otherwise, without prio r written permission of Siemens Rolm Communicatio ns Inc .

Request Siemens Rolm publications from your Siem ens Rolm representative or the
Siemens Rolm branc h ser ving you. Publications are not stocked at the a ddress below.

Siemens Rolm Communications Inc.
4900 Old Ironsides Drive
P.O. Box 58075
Santa Clara, CA 95052-8075
[phone]
TWX: 9103387350 ROLM SNTA B
Telex: 278156 ROLM UR

ROLM, ROLMphone , RO L M CBX, and PhoneMail are re gist ered trademarks an d
ROLMfax is a trademark of Sieme ns Rolm Communications Inc.

Siemens is a registere d trademark of Sieme ns A ktiengesellschaft.
Copyright Siem ens Rolm Communica ti ons Inc . 1995. All rights reserved.

Contents

Chapter 1. Introduction

The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . 1-3

ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-4

ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . . . . 1-5

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

ROLMphone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Multiple Line Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22

Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-1

Chapter 2. Using Your Phone

Quick and Easy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Calling an Extension in Your Telephone System . . . . . . . . . . . . . 2-7

Features Used with Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Calling an Outside Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Features Used with External Calls . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Voice Transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Muting the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-1

Contents iii

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . . . . 2-18

Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Using Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Changing Your Telephone’s Ring Tone . . . . . . . . . . . . . . . . . . . . . . 2-26

Chapter 3. Making Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-1

Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Busy Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Intercom Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Buzz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Community (Com) Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Community (Com) Group Speaker Call. . . . . . . . . . . . . . . . . . . . . 3-19

Mailbox Reminder Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Repertory Dialing (Repdial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Fixed One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

One-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

Two-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Speaker Call Rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Trunk Callback Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Trunk Standby Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

iv ROLMph one 300/600 User Guide

Chapter 4. Answering Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1

Mailbox Reminder Messages and Notifications . . . . . . . . . . . . . . . . 4-3

Reminder Messages and Notifications on Display Phones. . . . . . 4-3

Displaying Specific Kinds of Messages and Notifications . . . . . . 4-5

Reminder Messages and Notifications on Non-Display Phones. . 4-7

Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Group Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Station Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Universal Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Chapter 5. Moving Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1

Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Variable Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Other Forwarding Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Chapter 6. Blocking Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-1

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Automatic Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Chapter 7. Managerial Features

. . . . . . . . . . . . . . . . . . . . . . . . . .

7-1

Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Bad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Pilot Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Station Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Hunting Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Removing Yourself from a Hunt Group . . . . . . . . . . . . . . . . . . . . 7-10

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

PIN Authorization Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Class of Service Changeover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Follow-Me Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Forced Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Remote Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19

Trace Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Contents v

Appendix A. Feature Access Codes

. . . . . . . . . . . . . . . . . . . . . . . .

A-1

Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

Appendix B. Help!

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Begin the Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Evaluate the Self Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Appendix C. ROLMphone Differences on Release 9006i

. . . . . .

C-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

Features that Have Been Changed or Replaced on Release 9006i . . C-4

New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

Glossary

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

G-1

I-1

vi ROLMphon e 300/600 User Guide

Tables

Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . . . . . . 1-18

Tables vii

viii ROLMphon e 30 0/ 600 User Guide

Figures

Figure 1–1. ROLMphone 312L and 624SL Telephones . . . . . . . . . 1-3

Figure 1–2. ROLMphone 312L Telephone . . . . . . . . . . . . . . . . . . . 1-4

Figure 1–3. ROLMphone 624SL Telephone . . . . . . . . . . . . . . . . . 1-5

Figure 1–4. DCO/HRO Module Bays and KEO Connector . . . . . . 1-6

Figure 1–5. Plugging a Headset into the HRO . . . . . . . . . . . . . . . . 1-8

Figure 1–6. Electret Headset Option . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Figure 1–7. Keyboard Expansion Option (KEO) . . . . . . . . . . . . . . 1-10

Figure 1–8. Analog Adapter Option . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Figures ix

x ROLMphone 300/600 User Guide

How To Use This Guide

This guide explains how to use the many features of
your ROLMphone 300/ 60 0 s eri es te le ph on e. Be s ur e
to read Chapter 1, “Introduction” and Chapter 2, “Us­ing Your Phone,” which explain the basic features of
your telephone. Then look through the rest of the
book and read about the additional features you want
to use. You don’t have to know all about your tele­phone in order to use any given feature.

Chapter 1

Chapter 2 Using Your Telephone

Chapter 3 Making Calls

Chapter 4 Answering Calls

Chapter 5 Moving Calls

The

Introduction

helpful before you begin using your telephone. It ex­plains the telephone models and options available in
the ROLMphone 300/600 series, t he basic features of
your telephone, where to go f or assistance, and how to
get started using this guide.

answer calls. It also describes the difference between
internal and external calls and briefly explains the
features that can be used with them. Chapter 2 also
describes how to use a speaker, a speakerphone, the
Hold, Transfer, Connect, and Mailbox keys and how
to change a telephone’s ring tone.

use to initiate calls.

receiving calls.

forwarding calls to other extensions and p lacing calls
on system hold.

presents information that may be

describes the many features you can

describes the features available for

explains the features available for

explains how to make and

Chapter 6 Blocking Calls

Chapter 7 Managerial Features

explains the features you can use to

prevent calls from reaching your telephone.

describes features that let you
assign calls to an account, report bad lines, receive
calls through hunt groups , use PIN authorization, and
trace calls.

How To Use This Guide xi

Appendix A Feature Access Codes

dialed to use system features.

lists the codes that can be

Appendix B Help!

presents some simple procedures you can use

to correct problems with your telephone.

Appendix C ROLMphone Differences o n Release 9006i

summarizes the differences in ROLMphone features
on the Release 9006i CBX software compared to
those of previous CBX releases.

Glossary

The

Glossary

explains some of the technical termi-

nology and concepts used in this guide.

Index

The

Index

is useful for tracking down specific infor-

mation.

briefly

xii ROLMphone 300/600 User Guide

Related Publications

The following list presents the titles and brief descrip­tions of other useful Siemens Rolm publications.
Please refer to the book’s order number when request­ing a publication from your Siemens Rolm represen­tative.

Order No. Title and Description

GU30-1552

GU30-1539

GU30-1533

ROLMphone 300/600 Series Quick Reference Guide
for Release 9006i, 9751 CBX

the different telephone models and quick access to
information on the most used features. This is the
basic guide for all ROLMphone 300/600 series users
(including those who have the Data C ommunications
Option).

Customer Participation Information Guide

basic guide for the Customer Participation program.
This program allows customers to troubleshoot,
repair, and replace their own telephones. The

Customer Participation Information Guide

information on maintaining spare parts and shipping
broken telephones back to the facto ry for repair or
replacement.

Customer Setup Installation Instructions

guide for the Customer Setup program for
ROLMphone and analog telephones. The Customer
Setup program allows customers to install their own
telephones. This guide contains detailed installation
instructions for all presentl y shipping Siemens Rolm
telephone products and related options.

provides a bri e f tou r of

is the

provides

is the basic

GU30-1557

Problem Determination Procedures for ROLMphone
and Analog Tel ephones fo r Releas e 9006i , 9751 C BX

is the troubleshooting guide for th e Cu stomer
Participation and Customer Setup programs. This
guide contains detailed troubleshooting instructions
for all models of ROLMphone and analog telephones.

Related Publications xiii

xiv ROLMphone 300 /600 User Guide

Chapter 1 Introduction

The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . . . . . . .1–3

ROLMphone 300 Series Telephone. . . . . . . . . . . . . . . . . . . . . . .1–4

ROLMphone 600 Series Telephone. . . . . . . . . . . . . . . . . . . . . . .1–5

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–6

ROLMphone Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12

Faceplate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12

Multiple Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–12

Key Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–13

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–13

1. Introduction

Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–14

Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–18

Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–19

Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–20

Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–22

Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–22

Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–23

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1–24

Introduc tion 1–1

1–2 ROLMphone 300/600 User Guide

The ROLMphone 300 and 600 Series

Chapter 1 introduces you to the ROLMphone 300
series of telephones (RP300) and the ROLMphone
600 series of telephones (RP600), taking you on a
quick tour of their basic features.

The ROLMphone 300/600 series of telephones are
multi-featured telephones that offer a variety of op­tions enhancing their functionality. Your ROLM­phone model may have a display, a speakerphone,
from 12 to 44 feature keys, and multiple extensions
per telephone.

These digital telephones work your company’s Sie­mens Rolm Computerized Branch Exchange (CBX)
to give you advanced, easy-to -use telephone featu res.
The CBX
tions system.



is your facility’s internal telecommunica-

1. Introduction

Figure 1–1. ROLMphone 312L and 624SL Telephones

Introduc tion 1–3

ROLMphone 300 Series Telephone

The ROLMphone 300 series offers two models.

• The RP312 has 12 feature keys and one line
extension.

• The RP312L also has a two-line dis play wit h up to
24 characters per line.

Figure 1–2. ROLMphone 312L Telephone

1–4 ROLMphone 300/600 User Guide

ROLMphone 600 Series Telephone

The ROLMphone 600 series offers eight models.

• The RP612 has 12 feature keys and may have
multiple line extensions.

• The RP612S also has a speakerphone.

• The RP612L has a two-line display with up to 24
characters per line.

• The RP612SL has both a speakerphone and a
display.

• The RP624 has 24 feature keys and may have
multiple line extensions.

• The RP624S also has a speakerphone.

• The RP624L has a two-line display with up to 24
characters per line.

1. Introduction

• The RP624SL has both a speakerphone and a
display.

Figure 1–3. ROLMphone 624SL Telephone

Introduc tion 1–5

Options

The ROLMphone 600 series telephones are modular
and support opt ions f or data commun icat ions, a head­set/recorder connection, or additional key s. The Data
Communications Option (DCO), the Headset/Re­corder Option (HRO), the Electret Headset Option
(EHO), and the Analog Adapter Option (AAO) fit
into recessed module bays on the bottom of the tele­phone. The Keyboard E xpansion Option (KEO) plugs
into a connector provided in one of the bays. The
DCO, EHO, HRO, and AAO may be installed in ei­ther module bay. Once the KEO is installed, any of
the other options may be installed in the
module bay that has the KEO connector.

Figure 1–4. DCO/HRO Module Bays and KEO Connector

1–6 ROLMphone 300/600 User Guide

Data Communications Option

Once the Data Communications Option (DCO) is
installed, your ROLMpho ne 600 series telep hone can
be attached to a terminal or a personal computer with
an RS-232C cable. Before the option is installed or
removed from your t el eph one, the telephone mus t be
configured accordingly at the CBX. Only one DCO
may be installed in a given telephone.

The DCO module contains a set of commands that
may be used by a software program in your personal
computer to control the telephone from your
computer keyboard or to provide asynchronous data
communications. For more information concerning
the DCO module, see the

with DCO User Guide for Release 9006i, 9751 CBX

(GU30-1551).

1. Introduction

ROLMphone 600 Series

Introduc tion 1–7

Headset/Record er Option

The ROLMphone 600 series telephones can also
accept a module that lets you attach a headset and a
recorder: the Headset/Recorder Option (HRO). The
HRO provides for two different types of headset
connectors (the PJ327 type and the RJ8), which can
be plugged into the outlets o n the back of the tele­phone. When a headset is plugged into the option, the
speakerphone does not function.

Figure 1–5. Plugging a Headset into the HRO

The HRO also has an RJ45 connector fo r plugging in
a tape recorder. This connector looks like a bigger
version of the RJ8 headset connector. If either your
headset or recorder is not wor king t he way you t hink
it should, make sure it is plugged into the correct HRO
connector. The HRO connectors are marked with
symbols for either a headset or a recorder.

Before the option is installed, the telephone must be
configured for it at the CBX. For more information,
see your CBX system administrator.

Note

In addition to recording the conversation o f a
connected call, the recorder may also record user’s
comments between calls via the handset or headset.

1–8 ROLMphone 300/600 User Guide

Electret Headset Option

The Electret Headset Op tion (EHO) lets you plug one
or two electret headsets into the installed option and
make and answer calls using a headset instead of the
handset or the phone’s built-in microphone and
speaker. This type of headset do es not requir e require
a headset adapter, or amplifier.

Carbon headsets will not function properly on the
EHO.

A selection of electret Siemens Rolm headsets is
available. See your Siemens Rolm dis tri butor for de­tails.

1. Introduction

Note

Figure 1–6. Electret Hea dset Option

Introduc tion 1–9

Keyboard Expansion Option

The keyboard of a ROLMphone 600 ser ies telepho ne
can be expanded with an option providing 20 addi­tional feature or line keys and status lights. The Key­board Expansion Option (KEO) attaches to the right
side of the telephone through a special connector and
bracket. Before the option is installed, the telephone
must be configured for it at the CBX. For more infor­mation, see your CBX system administrator.

Figure 1–7. Keyboard Expansion Option (KEO)

1–10 ROLMphon e 300/600 User Guide

Analog Adapter Option

The Analog Adapter Option (AAO) allows you to at­tach an analog device to your RP600 s eries telephone.
The AAO supports the following 24-volt analog de­vices:

• G3 or below fax machine

• PC data communications modem

• PC fax/data modem

• analog conference room speakerphone

• external ringer/alerter

• analog telephone

A ROLMphone
must be attached to your phone for operation of the
AAO.

600 power supply (Model 66938)

1. Introduction

(art: Rios phon e

Figure 1–8. Analog Adapter Option

Introduction 1–11

ROLMphone Basics

Faceplate

The faceplate is a paper template that identifies
features that you access by pressing specific keys on
your telephone. It shows which system features have
been assigned to your telephone keys.

Line Keys

Your ROLMphone telephone has a separate line key
for every extension that appears on your telephone.
You use the line keys to answer and place calls.

Multiple Line Appearance

Your telephone may have multiple extensions, each
of which is assigned a separate line key. These line
keys can be of different types. You will have at least
one line key, called the primary line key, which
corresponds to your extension. The status light that
turns on when you pick up your handset is next to
your primary line key.

You may also have another type of line, called a
secondary line. You can use your primary line or a
secondary line to make calls.

Your primary and secondary lines may also appear as
lines (called multiple line appearances) on other
people’s phones. Each person with an appearance of
the line on his or her telephone has equal access to the
line. Also, a call can be placed on hold at one tele­phone, then retrieved at another telephone on which
that same line appears. See “Hold” on page 2–17 for
more information.

If you have a multiple line appearance on your tele­phone, you will need to know how to tell if that line is
in use. Your telephone tells you about the status of a
line through the line key’s status ligh t. See “Status
Lights” on page 1–18 for more information.

1–12 ROLMphon e 300/600 User Guide

Key Pad

Display

1. Introduction

Use the key pad on your tele p hon e j us t as yo u woul d
any standard telephone key pad for dialing t elepho ne
numbers. You can also use your k ey pad to access sys­tem features available to your telephone for which
you do not have feature keys. See “Feature Access
Codes” on page 1–17 for more information.

The display at the top of the RP312L, RP612L,
RP612SL, RP624L, and RP624SL models provides
call information such as the extension calling you and,
if configured to do so, the caller’s name. It also lets
you scroll through messages and notifications waiting
in your mailbox and prov ides i nformati on you ’ll fi nd
useful as you set up and use Siemens Rolm features.
Some features work d ifferently on d isplay tel ephones
from the way they do on non-dis play telephon es. The
feature descriptions in Chapters 2 through 7 explain
these differences.

The RP312L, RP612L, RP612SL, RP624L and
RP624SL models all have two-line displays with up
to 24 characters per line. Each extension in your sys­tem can have a 16-character name associated with it,
which is shown on the display.

On CBX Release 6.3 and higher, the elapsed time of
an incoming or outgoing external call is displayed.

Introduction 1–13

Feature Keys

Class of Service

Feature keys give you access to CBX system features
such as Hold, Transfer, Mailbox, and Program. Press
the key labeled with the feature name to gain access
to the feature. You can also dial feature access codes
to gain access to features. (See “Feature Access
Codes” on page 1–17.)

Note

The labels used in this guide to indicate feature names
on keys are the defaults that come with your system.
However, your CBX system administrator can
configure them differently to suit your company’s
requirements.

Each telephone in your CBX system has a class of ser­vice (COS) that specifies the features available on that
telephone. Therefore, you may find that some features
included in this guide are not available on your tele­phone. Consult your CBX system administrato r for
information on your telephone’s class of service.

Some of the telephones in your s ystem may be set up
to use one class of service (the primary) during nor­mal business hours and then automatically change to
a more limited one (the secondary) during non-busi­ness hours. If so, the features you can use may vary,
depending on the class of service in effect at the time.

Personal Identification Number (PIN)

A personal identification number (PIN) enables you
to use another telephone within yo ur company to gain
access to the features of your own telephone. You
may also need a PIN to be able to dial an ou tside num­ber.

Ask your CBX system administrator whether you
have been assigned a PIN. Also see “External Calls”
on page 2–10, “PIN Authorizatio n Features ” on page
7–14, and “Forced Authorization” on page 7–18.

1–14 ROLMphon e 300/600 User Guide

Frequently Used Keys

1. Introduction

Callback Key:

The Callback key can help you com­plete calls to extensions that are busy, ringing, or in
Do Not Disturb mode. (See “Callback Request” on
page 3–7 for more info rmation.) It also lets you r eturn
calls to parties that have left you reminder messages
and to the PhoneMail



system. (See “Using Your

Mailbox” on page 2–23.)

Clear Key:

The Clear key can be used to remove or
cancel information shown on a phone’s display when
it is in program mode. It can also be used to drop the
last party from a conference call and the second party
from a consultation call.

.

Connect Key:

The Connect key lets you:

• reconnect with a call placed on consultation hold

• reconnect with a transferred call before the transfer

is complete

• alternate between two parties, when you have one

of them on consultation hold.

(See “Connect” on page 2–22.)

Hold Key:

The Hold key lets you temporarily hang
up a line without disconnecting the other party. (See
“Hold” on page 2–17.)

Mailbox Key:

The Mailbox key lets you receive
several kinds of messages: reminder messages,
PhoneMail notifications, and ROLMfax

notifica-



tions.
You can display a reminder message, PhoneMail or

ROLMfax notification by pressing the Mailbox key.
The Mailbox key also lets you leave reminder
messages at other extensions. (See “Using Your Mail­box” on page 2–23, for more information.)

Program Key:

The Program key is used to set up
several features, such as Repertory Dialing, Station
Speed Dialing, and Variable Forwarding.

Introduction 1–15

Repertory Dialing (R-) Keys:

You can set up keys
for one-touch dial ing of an extension, an ou t side tele­phone number, or a feature access code, which makes
the key act like a feature key.

You use the Program key to set up these keys for
dialing. (See“Repertory Dialing (Repdial)” on page
3–23 for further instructions.)

Time Key:

On a display telephone, pres sing the Time

key displays the current day, date, and time.

Transfer Key:

The Transfer key lets you transfer a
call to another extension or to the company’s opera­tor. (See “Transfer” on page 2–20.)

The Transfer key also places any call you have in
progress on temp orary hol d

1

and can be used to dial a
feature access code or a second party. (See “Feature
Access Codes” on page 1–17.)

Finally, you can press the Transfer key to establish a
conference call including yourself, a party you have
placed on consultation hold, and a party you have
dialed subsequently. (See “Consultation” on page
3–11.)

1

This temporary hold lasts only until you ha ng up or reconn ect to the call, or for a
predetermi ned length of time. If you press the Transfer key while on a call and
then hang up, the call immediately rings back on your telephone.

1–16 ROLMphon e 300/600 User Guide

Feature Access Codes

Since a set of features has already been assigned to
your telephone’s feat ure keys, you may find that your
telephone does not have feature keys for some of the
features described in this guide. However, you can
still use any of these features that are available on
your system and permitted by your class of service by
dialing that feature’s access code, if it has one.

Throughout the remainder of this guide, the s teps de­scribed for using each of the system features include
the feature key you press to access a feature and the
feature code you can dial if you do not have that fea­ture key. If you need to know a particular feature
access code in a hurry, see “Feature Access Codes” o n
page A–1, which lists these codes alphabetically.

1. Introduction

Note

You must have a dial tone before entering a feature
access code. If you do not have a dial tone, press the
Transfer key to get one.

The feature access codes listed in this guide are the
defaults that come with your system. However, your
CBX system administrator can configure them
differently to suit your company’s requirements.

Introduction 1–17

Status Lights

The red status lights next to the line keys tell you what
is happening on those lines.

A line key status light may turn on steadily, blink, or
flash at different rates to signal the status of that line.

Table 1–1. Line Key Status Light Flash Rates

Flash Rate Line Status

Off Available
On steady In use
Blinking Ringing
Flashing (faster) On hold
Flickering (fastest) Forwarded

Speaker

Speakerphone

Each ROLMphone 300/600 series telephone has a
speaker that you can use for receiving calls or listen­ing to the PhoneMail system. On ROLMphone
models that only have a speaker and not a micro­phone, you must pi ck up you r handse t to sp eak to th e
other party. For more information about using your
speaker, see “Using the Speaker” on page 2–13.

The RP612S, RP612SL, RP624S, and RP624SL
models each have a two-way speakerphone, consist­ing of a speaker and a m icrophone. You can use either
the handset or the speakerphone to make or receive
calls.

1–18 ROLMphon e 300/600 User Guide

During a conversation, you can use your speaker­phone instead of your h andset by pressing the Speaker
key and hanging up the handset . If you want to switch
back to using your handset, pick it up. For more infor­mation, see “Using the Speakerphone” o n page 2– 14.

Voice Volume Keys

Use the Volume Up (▲) and Volume Down (▼) keys
to adjust the voice volume of your telephone. Wh ile
on a call, press ▲ to raise the volume of the voice you
are hearing, or press ▼ to lower the volume of the
voice you are hearing. Press either key until you reach
the desired voice level. When you hang up or switch
to another call, the voice volume returns to th e default
level.

1. Introduction

Introduction 1–19

Sounds

Your phone makes different sounds to let you know
what’s going o n. Rings occur on a li ne that you are no t
using and indicate that you have an incoming call.
Tones occur while y ou are us i ng you r ph one and pro­vide information about calls and features.

Sound Meaning

Rings Single (repeated) Internal call

Double (repeated) External call
Triple (repeated) Callback
Long (repeated) Intercom call or hunt group call
Single beep Forwarded call; also used in

connection with DSS e xtensions

and intercom features.
Triple beep DSS cal l
Continuous Emergency call

Tones Broken dial to ne, inter-

rupted every 1/2 sec.
Broken dial to ne, inter-

rupted every 1 1/2 sec.

Busy tone The party you called is on the

Busy tone that chan ges
to a very fast busy tone

Dial tone You can make a call or invoke a

Fast busy tone Invalid call

Y our phone is in Do Not Disturb

or Forwarding mode.

A reminder message or Phone-

Mail or ROLMfax notification

is waiting.

phone.

You cannot queue for the part y

you called.

feature.

1–20 ROLMphon e 300/600 User Guide

1. Introduction

Sound

Tones, cont. Intrusion tone follo wed

by a ringing-beep tone

Long tone, followed by
an intrusion tone
repeated every 8 secs.

1-sec. tone after dial in g There is a short queue for an

Ringing (ringback)
tone

Short tone e very 20 sec. Internal call waiting
Single (conference)

tone
Steady high tone A technician is testing your

Meaning
The party you called is on the

phone, but has received a call
waiting indic ation. Stay on the
phone until the party answers.

Busy override and speaker call
intrusion reminder

outgoing trunk.
The phone you called is ringing.

A new p arty has been ad ded to a
conference.

phone.

3 short tones (confirma­tion tone)

3 short tones followed
by dial tone

30-sec. tone after
dialing

2 short tones every 20

A feature has been successfully
activated.

Additiona l inpu t, such as a PIN,
is required.

There is a long queue for an
outgoing trunk.

External call waiting

secs.
Very shor t tone after

dialing

Y ou have been routed to the next
outgoing t runk or to a more
expensive route.

Wavering (error) tone Invalid feature request

Introduction 1–21

Ring Volume

Ring Tone

Use the slide control to adjust the ringi ng volume of
your telephone. The slide control is located under­neath the front of the ROLMphone 300/600 series
telephones. The volume remains at the level you set it
until you adjust it again.

When first installed, your telephone will have a pre­determined ring. You can change your telephone’s
ring tone to any one of eight tones. For information
about how to do this, see “Changing Your Tele­phone’s Ring Tone” on page 2–26.

1–22 ROLMphon e 300/600 User Guide

Where to Go for Assistance

See Appendix B, “Help!” on page B–1 for some pro­cedures that may help you correct pro blems with your
telephone.

Although every company has its own way of handling
support for ROLMphone telephones, most have a
person responsibl e for making co nfigurati on changes
and answering questions about the CBX telephone
system. This person, the CBX system administrator,
can provide you with inform ation on the feat ures you
need to use and can help troubleshoot problems with
your telephone when necessary.

1. Introduction

Introduction 1–23

Getting Started

This has been a general introduction to the ROLM­phone 300/600 seri es telephones . To get starte d using
your telephone, read Chapter 2, “Using Your Phone.”

1–24 ROLMphon e 300/600 User Guide

Chapter 2 Using Your Phone

Quick and Easy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–3

Making a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–4

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–5

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–6

Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–7

Calling an Extension in Your Telephone System. . . . . . . . . . . . .2–7

Features Used with Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . .2–7

External Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–10

Calling an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–10

Features Used with External Calls . . . . . . . . . . . . . . . . . . . . . . .2–11

Using the Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–13

Using the Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–14

2. Using Your Phone

Voice Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–15

Muting the Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–16

Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–16

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–17

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–17

When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . . . .2–18

Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–18

Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–18

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–20

Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–22

Using Your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2–23

Changing Your Telephone’s Ring Tone . . . . . . . . . . . . . . . . . . . . . . .2–26

Using Your Phone 2–1

2–2 ROLMphone 300/600 User Guide

Quick and Easy

You can begin using your ROLMphone 300/600
series telephone as soon as i t is proper ly installe d and
configured at the CBX.

To make a call
from your
primary line

To make a call
from a secondary
line

To answer a call
on your primary
line

To answer a call
on another line

➩

➩
➩

➩

➩

2. Using Your Phone

Lift the handset and use the key pad to dial.

Lift the handset.
Press the line key and use the key pad to dial.

Lift the handset.

Press the line key next to the blinking status
light and lift the handset.

Using Your Phone 2–3

Making a Call

Before dialing a number or using a feature access
code you must get a dial tone. The dial tone is an
indication that the system is ready to accept your
request.

You can get a dial tone in one of the following ways:

• by picking up the handset

• by pressing a line key

• by pressing the Speaker key

• by pressing the Transfer key during a call

This guide assumes that your telephone has been set
up at the CBX to get a dial tone in the same ways as
ROLMphone telephones have on previous CBX
releases. If your telephone has been set up differently,
the ways to get a dial tone may be different.

Note

2–4 ROLMphone 300/600 User Guide

Answering a Call

You can answer a call in three ways:

• by picking up your handset (for a call ringing on
your primary line)

• by pressing the line key with the blinking status
light

• by pressing the Speaker key

Once you have answered a call, do not press the line
key — doing so disconnects the call.

2. Using Your Phone

Note

Using Your Phone 2–5

Hanging Up

You can hang up in three ways:

• by hanging up your handset when you are on a
handset call

• by pressing the line key when you are on a
speakerphone call

• by pressing the Speaker key when you are on a
speakerphone call

2–6 ROLMphone 300/600 User Guide

Internal Calls

Calling an Extension in Your Telephone System

Every telephone in your company’s telephone system
has an extension.

2. Using Your Phone

To call another
extension

➩
➩

If you are a member of a community (com) group, yo u
can dial a short code instead of an extension to call
another member in your group. (See “Community
(Com) Group Call” on page 3–18.)

Get a dial tone.
Dial the extension.

Features Used with Internal Calls

The following features can be used with internal calls:

•

Bridged Call

call on a busy multiple line appearance. (See
“Bridged Call” on page 3–3.)

•

Busy Override

busy extension. (See “Busy Override” on page
3–5.)

- lets you join an existing tel e phone

- lets you enter a conversation on a

•

Busy Standby Queuing

until the busy extension yo u have dialed becomes
free. The CBX then dials the extension. (See “Busy
Standby Queuing” on page 3–6.)

•

•

- lets you signal the telephone of another

Buzz

person, such as a secretary, with a special tone. ( See
“Buzz” on page 3–17.)

Callback Request

calls to busy extensions while you wait. It lets you
hang up and have the CBX call yo u back when t h e
extension becomes free. After you answer, the
CBX dials the number for you. (See “Callback
Request” on page 3–7.)

- lets you stay on the line

- directs the CBX to complete

Using Your Phone 2–7

•

Community (Com) Group Speaker Call

you place a two-way speakerphone call to a
member of your com group (See “Community
(Com) Group Speaker Call” on page 3–19.)

- lets

•

Conference

- lets you have up to eight parties,
including yourself, in a telephone conversation.
(See “Conference” on page 3–9.)

•

Consultation

- lets you talk privately with a second
party while the first party is waiting on consultation
hold. (See “Consultation” on page 3–11.)

•

Direct Station Select

- lets you monitor the status
of, and autodial, an extension that you specify. (See
“Direct Station Select (DSS)” on page 3–12.)

•

Fixed One-Way Speaker Call

- lets you make a
one-way call to the speaker of an extension that is
set up at the CBX as your speaker call target. (See
“Fixed One-Way Speaker Call” on page 3–29.)

•

Paging

- lets you enter an access code so that you
can deliver a message over your company’s paging
system. (See “Paging” on page 3–22.)

•

Pickup

- lets you pick up calls ringing on other
extensions. Group Pick up let s you pick up a call t o
an extension in your pickup group. Stat i on Pickup
lets you answer any ringing extension. Universal
Night Answer lets you answer a call to the company
operator, when the operator is off duty. (See
“Pickup” on page 4–9.)

2–8 ROLMphone 300/600 User Guide

•

Repertory Dialing (Repdial)

- lets you set up keys
for one-touch dialing of telephone numbers and
feature access codes. (See “Repertory Dialing
(Repdial)” on page 3–23.)

•

Saved Number Redial

- lets you save the called
party’s extension duri ng a call and dial it later. (See
“Saved Number Redial” on page 3–27.)

•

Station Speed Dialing

- lets you set up si ngle-digit
codes for frequently dialed extensions or feature
access codes, so that you can dial the code instead
of the whole extension or feature access code. (See
“Station Speed Dialing” on page 3–34.)

•

Two-Way Speaker Call

- lets you make a two-way
call to the speaker of another telephone. (See “Two­Way Speaker Call” on page 3–32.)

2. Using Your Phone

Using Your Phone 2–9

External Calls

Calling an Outside Nu mbe r

To call outside your CBX system, you must first dial
your trunk (outside line) access code before dialing
the number you want to reach.

If all trunks are busy when you make your call, you
will hear a fast busy tone. If your system has queuin g,
you will receive the queuing tone and can then use
Trunk Callback Queuing or Trunk Standby Queuing
to wait for the next available trunk. See “Trunk Call­back Queuing” on page 3–40 and “Trunk Standby
Queuing” on page 3–41.

In this guide, 9 is used as the access code for a trunk.
Your CBX system administrator can tell you your
trunk access code.

Your system’s trunk access code _______.

To call an
outside number

Your system may als o prompt y ou to enter a personal
identification number (PIN) to make an external call.
See “Personal Identification Number (PIN)” on page
1–14 and “Forced Authorization” on page 7–18.

➩
➩
➩
➩
➩

Get a dial tone.
Dial 9.
Listen for the external dial tone.
Dial the outside number.
If your system prompts you for a PIN, enter

your PIN.

2–10 ROLMphon e 300/600 User Guide

Features Used with External Calls

The following features can be used with external
calls:

•

Conference

- lets you have up to eight parties,
including yourself, in a telephone conversation.
The other parties can be on trunks (outside lines).
(See “Conference” on page 3–9.)

•

Consultation

- lets you talk with a second party
while the first party is waiting on consultation hold.
(See “Consultation” on page 3–11.)

•

Direct Trunk Select

- lets you access a particular
trunk (outside line) for placing a call. (See “Direct
Trunk Select” on page 3–16.)

•

Pickup

- lets you pick up calls ringing on other
extensions. Group Pick up let s you pick up a call t o
an extension in your pickup group. Stat i on Pickup
lets you answer any ringing extension. Universal
Night Answer lets you answer a call to the
company’s operator, when th e o perator is off duty.
(See “Pickup” on page 4–9.)

•

Repertory Dialing (Repdial)

- lets you set up keys
for one-touch dialing of outside numbers and
feature access codes. (See “Repertory Dialing
(Repdial)” on page 3–23.)

2. Using Your Phone

•

Saved Number Redial

- lets you save the called
party’s telephon e number during a call and dial it
later. (See “Saved Number Redial” on page 3–27.)

•

Station Speed Dialing

- lets you set up si ngle-digit
codes for frequently dialed telephone numbers or
feature access codes, so that you can dial the code
instead of the whole number or feature access code.
(See “Station Speed Dialing” on page 3–34.)

•

System Speed Dialing

- lets you dial short codes,
set up at the CBX, for frequently called outside
numbers. (See “System Speed Dialing” on page
3–39.)

Using Your Phone 2–11

•

Trunk Queuing

- directs the CBX to help you
complete your call when you are trying to reach an
outside number and all trunks (outside lines) in
your company’s system are busy. Trunk Callback
Queuing lets you hang up and have the CBX call
you back when a trunk becomes free. After you
answer, the CBX dials the number. Trunk Standby
Queuing lets you stay on the line until a tru nk
becomes free. The CBX then dials the number. (See
“Trunk Queuing” on page 3–40.)

2–12 ROLMphon e 300/600 User Guide

Using the Speaker

Your telephone has a speaker that you can use for
receiving calls or listening to the PhoneMail system.
On ROLMphone models that only have a speaker an d
not a microphone (RP312, RP612, and RP624), you
must lift the handset to speak to the other party .

To answer a call
on your primary
line

➩

Pick up the handset. The blinking status light
next to the line key turns o n s teadily.

2. Using Your Phone

To answer a call
on another line

To hang up when
using the handset ➩

To hang up when
listening to the
speaker

➩

➩

➩

When someone puts you on hold, you do not need to
hold the handset while waiting. If you have a Speaker
key, press it and replace the handset. The speaker lets
you hear your party reco nnect to the call. If you do n ot
have a Speaker key, press the Hold key, replace the
handset, and press the line key.

Press the line key next to the blinking status
light.

Pick up the handset.

Hang up the handset.

Press the line key or the SPEAKER key.

Using Your Phone 2–13

Using the Speakerphone

The RP612S, RP612SL, RP624S, and RP624SL
models have a two-way speakerphon e, consisting of a
speaker and a microphone. You can use either the
handset or the speakerphone to make or answer calls.

To make a call
from your
primary line

To make a call
from anothe r line

To switch from
speakerphone to
handset

To switch from
handset to
speakerphone

➩

➩

➩
➩

➩

➩

Press the primary line key or the SPEAKER key
to get a dial tone.

Use the key pad to dial the number.

Press the line key to get a dial tone.
Use the key pad to dial the number.

Lift the handset.

Press the SPEAKER key and hang up the
handset.

To answer a call ➩

To hang up ➩

2–14 ROLMphon e 300/600 User Guide

Press the line key next to the blinking status
light.

Press the line key or the SPEAKER key.

Voice Transmission

A ROLMphone speakerphone only allows voice
transmission in one direction at a time. Therefore, you
and the other party can not t al k s i mult aneo usl y . Al so,
if you are speaking you may not hear voice interrup­tions or background noise, but this does not mean
your call has been disconnected.

If the noise level in your room is high, or the other
party is speaking too softly, you can incr ease the other
party’s voice volume by pressing the Volume Up ▲
key. If the other party’s voice is too loud, you can in­crease your ability to interrupt by pressing the
Volume Down ▼ key. If the volume adjustment
cannot compensate for the high nois e level, y ou can
use the handset to continue the conversation.

Since the speakerphone’s microphone is located
underneath the right front side of the telephone,
objects need to be kept away from that area to ensure
clear transmission. Also, if your telephone is near a
large object that reflects sound and you are further
away from the telephone than the object is, your voice
volume may be reduced and your voice may sound
hollow to the other party. However, the party should
still be able to understand you.

2. Using Your Phone

Using Your Phone 2–15

Muting the Speakerphone

If you have a Mute key, you can pres s it to turn off the
microphone, so that you can carry on a conversation
in your room that the other party on your line cannot
hear.

Mute is also helpful when someone pu ts you on hold ,
since it lets you hear your party reconnect even if
there is a high noise level in your room.

To mute the
speakerphone

To cancel ➩

➩

Open Listening

If you have a speakerphone, you may use your hand­set and, at the same time, let someone nearby listen to
the conversation over the speaker. This feature is
called Open Listening. While Open Listening is
active, someone nearby can hear your conversation,
but whatever they say will not be picked up by the
speakerphone.

To use Open
Listening during
a handset call

➩

During your conversation, press the MUTE
key.

The status light next to the MUTE key blinks to
remind you that Mute is active.

Press the MUTE key or lift the handset.

During your conversation, press the SPEAKER
key.

To use Open
Listening during
a speakerphone
call

To cancel ➩

2–16 ROLMphon e 300/600 User Guide

➩

During your conversation, lift the handset and
press the SPEAKER key.

Press the SPEAKER key again.

Hold

Putting a Call on Hold

The Hold key lets you temporarily hang up a line
without disconnecting th e other party. If you do not
retrieve the call after a certain period of time (deter­mined by the CBX), your telephone rings. If it is an
external call and you do not answer, the call is trans­ferred to the operator.

If you want to make anot her call after placing a call on
hold, you must us e another line. If yo ur telephon e has
only one line, use the consultation feature to place an­other call. (See “Consultation” on page 3–11.)

2. Using Your Phone

To put a call on
hold

To reconnect to
the call

To pick up a ca ll
on hold at
another
extension

➩
➩

➩

➩

➩

Press the HOLD key.
If you were using the handset, you can hang up.
The status light beside the line key flashes to

remind you that the call is on hold, and the CBX
will call you back after a certain p eriod of time.
You can put only one call on hold per line.

Press the line key next to the flashing status
light, or pick up the hand set and press the line
key.

Press the PICKUP key, or get a dial tone and
dial * 3.

Dial the number of the extension at which the
call was placed on hold.

Using Your Phone 2–17

When Your Party Puts You on Hold

If you are using your handset and someone puts you
on hold, you may want to switch to your speaker­phone to leave your hands free.

If you have a Speaker key, pres s it and han g up. Your
hands are free, and you can hear when your party re­connects to the call. Note that a high noise level near
your telephone may prev ent yo ur speak erphone from
allowing voice transmission from the
other party. (See “Voice Transmission” on page
2–15.)

If you do not have a Speaker key, pres s the Hold key,
replace the handset, and press the line key. The
speaker lets you hear your party reconnect to the call.

To allow you to hear your party reconn ect when there
is a high noise level in your room, use the Mute fea­ture. (See “Muting the Speakerphone” on page 2–16.)

Hold on Hold

Private Hold

When a caller has put you on hold, you can use the
Hold key to put that caller on hol d, and then answer or
make a call on another line. This is called a “hold on
hold.”

If you are unable to exec ute a ho ld on hold , it may be
that the caller who put you on hold did not use the
Hold key on a ROLMphone telephone.

Private Hold is another way to place a call in a
temporary waiting position. But with Private Hold,
the call can only be retrieved from your telephone.
Another party cannot pick up the call from his or her
telephone, even if your line appears on their tele­phone.

2–18 ROLMphon e 300/600 User Guide

To put a call on
private hold

➩

Press the Private Hold (HOLDPVT) key. If you
have a PRIVACY key, its status light turns on.

OR

To connect to the
call again

➩

➩

➩

Press the PRIVACY key, or press TRANSFR
and dial # 2. The PRIVACY status light turns
on.

Press the HOLD key.
The status light flashes next to the line key that

you have put on hold.

Press the line key next to the flashing status
light, or lift the handset and press the line key.

2. Using Your Phone

Using Your Phone 2–19

Transfer

The Transfer feature lets you move a call, for
example, to another party, and then hang up. The
other party can be an extension, the company opera­tor, or an outside number if your CBX is set up to do
this. Your CBX system administrator can tell you how
to dial your company’s operator. In this guide, we
assume you dial 0 to reach your operator.

To reach your company’s operator, dial ______.
If you transfer a call to an extension and the line is

busy, the call is automatically queued for th e exten­sion and you can hang up. If the transferred call is then
not answered within a predetermined period, it is
returned to you.

If you transfer a call to an extension that rings but
does not answer within a predetermined period, the
call will also be returned to you.

To transfer a call
to another
extension

If the party to which you are transferring the call does
not want to accept the call, use the Connect key to re­connect to the original party.

➩
➩

➩

➩

➩

Ask the other party to hold.
Press the TRANSFR key.
This makes the status light next to the Connect

key flash.
Dial the extension, or dial 9 and the outside

number.
If you want, announce th e caller when the party

you called answers.
Hang up.

2–20 ROLMphon e 300/600 User Guide

Note

If you have a display telephone, the display notifies
you if the extension to which you are transferring the
call is in Do Not Disturb mode. If you do not have a
display telephone and the extension is in the Do Not
Disturb mode, the CBX cal ls you back after yo u hang
up. When you answer, you are connected with the
original party.

2. Using Your Phone

To reconnect to
the original call

➩

Before hanging up, press the CONNECT key to
rejoin the original call.

Using Your Phone 2–21

Connect

The Connect key lets you:

• reconnect with a call placed on consultation hold

• reconnect with a transferred call before the transfer

• alternate between two parties, when you have one

To reconnect
with a call ➩

is complete

of them on consultation hold

Press the CONNECT key.

2–22 ROLMphon e 300/600 User Guide

Using Your Mailbox

The Mailbox feature lets you receive and answer re­minder messages and PhoneMail and ROLMfax noti­fications. It also lets you leave reminder requests at
other extensions.

To leave a
reminder
message

Messages and notification s will turn on the status
light beside your Mailbox key and, on display tele­phones, provide information about the call.

Note

On a non-display telephone, you can receive only o ne
message or notification at a time.

If you have a non-display telephone with a PhoneMail
(PHMAIL) key, the status light for that key, instead of
the one for the Mailbox key, will turn on when you
have a PhoneMail message.

➩

Press the MAILBOX key or dial # * 1 after re­ceiving a busy signal or getting no answer.

The Mailbox st atus light on t he telephone of the
party you called turns on steadily. If that
telephone has a display, the system leaves a
reminder message providing your name and the
date and time of your call.

2. Using Your Phone

To display a mes­sage or notifica­tion on a display
telephone

➩
➩

Press the MAILBOX key.
Press it again to scroll through multiple

messages and notifications until the one you
want is displayed.

Using Your Phone 2–23

To answer a
message or
PhoneMail noti­fication on a
display phone

➩

Press the Callback (CALLBCK) key.
The CBX automatically dials the extension that

left the message or dials the PhoneMail system.
The message or notification is cancelled when
the called party or the PhoneMail system
answers.

To answer a

➩

ROLMfax notifi­cation on a
display phone

To delete a dis­played message

➩

or notification

To get out of a
display ➩

To answer a

➩

message or
notification on a
non-display
telephone

Press the Callback (CALLBCK) key.
The CBX automatically dials the ROLMfax

system. The notification is cancelled when the
ROLMfax system answers.

Press the CLEAR key.

Press the PROGRAM key.

Press the MAILBOX key.
The CBX automatically dials the extension that

left the message, or the ROLMfax system. It
cancels the message or notification when the
called party answers. PhoneMail notifications
are indicated by a separate PhoneMail
(PHMAIL) key on non-display telephones.

2–24 ROLMphon e 300/600 User Guide

To turn off the
Mailbox status
light for a
message or
notification on a
non-display
telephone

➩
➩
➩

Get a dial tone.
Dial * 5 2.
Hang up.

Note

Turning off the Mailbox status light does not delete
messages or notifications.

2. Using Your Phone

Using Your Phone 2–25

Changing Your Telephone’s Ring Tone

To change your
ring tone

➩
➩
➩

Get a dial tone.
Dial * 5 7 2.
Dial single digits (1 through 8) to hear various

tone pitches. If you ha ve a di splay tel ephone, it
displays the selected tone’s number. The last
tone you hear before you hang up will become
the ring tone of your telephone.

2–26 ROLMphon e 300/600 User Guide

Chapter 3 Making Calls

Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–3

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–5

Busy Standby Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–6

Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–7

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–9

Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–11

Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–12

Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–16

Intercom Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–17

Buzz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–17

Community (Com) Group Call. . . . . . . . . . . . . . . . . . . . . . . . . .3–18

Community (Com) Group Speaker Call. . . . . . . . . . . . . . . . . . .3–19

Mailbox Reminder Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–21

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–22

Repertory Dialing (Repdial). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–23

Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–27

Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–29

Fixed One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . .3–29

One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–30

One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . . . .3–31

Two-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–32

Speaker Call Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–33

Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–34

3. Making Calls

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–39

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–40

Trunk Callback Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–40

Trunk Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3–41

Making Calls 3–1

3–2 ROLMphone 300/600 User Guide

Bridged Call

The Bridged Call feature lets you join a call if one of
the other parties’ extensions also appears on your
telephone (a multiple line appearance).

Although the same extension may appear on several
telephones, only one of the parties with the same
multiple line appearance can use the Bridged C a ll
feature to join a call. Once a call has been bridged,
another party with the same multiple line appearance
cannot then bridge into the call. Bridging also cannot
take place if either of the other original two parties are
on hold or have turned on the Privacy feature.

During a call that has been brid ged, none of the parties
can use their key pads to enter feature access codes.

3. Making Calls

To join a
conversation on
a multiple line
appearance

➩
➩

➩

Press the line key whose status light is on.
Listen for the conference tone. Both parties on

the other end will also hear the tone, and you
will be joined in a three-way conversation. With
display telephones, CONFERENCE is
displayed on your telephone and
CONFERRNG 1-2 is displayed on the bridged
party’s telephone.

Begin speaking. If you do not have a speaker­phone, you must pick up your handset to speak
to the other parties.

Making Calls 3–3

Note

If you press the Transfer key during a bridged call,
your telephone will be removed from the call.

You cannot bridge a conversation on an extension set
up for Privacy. Also, once you have bridged into a
conversation, the party at that extension can exclude
you by pressing the Privacy key. (See “Privacy” on
page 6–4.)

Bridging overrides Do Not Disturb mode. (See “Do
Not Disturb” on page 6–3.)

3–4 ROLMphone 300/600 User Guide

Busy Override

Busy Override lets you join a conversation on a busy
extension. It is intended for high priority and
emergency internal calls and requires a special class
of service. Ask your CBX system administrator
whether your telephone has been assigned this class
of service.

To break through
to a busy
extension

➩
➩

➩

Busy Override does not interrupt a privacy call or a
telephone in Do Not Disturb mode. (See “Do Not
Disturb” on page 6–3 and “Privacy” on page 6–4.)

Listen for the busy tone.
Press the Busy Override (OVERIDE) key, or

dial # # 7.
You will hear the conference tone. Both parties

on the other end will also hea r the tone, and you
will be joined in a three-way conversation.

Begin speaking. A single beep will sound
periodically until the overr iding party hangs up.

Note

3. Making Calls

Making Calls 3–5

Busy Standby Queuing

With Busy Standby Queuing, you can stay on a line
until a busy extens ion that you are trying to call
becomes free. The busy tone changes to music (or a
ringing-beep tone), indicating that you are queued. As
soon as the extension becomes free, your call will be
put through automatically.

To standby
queue for an
extension

To cancel busy
standby queuing ➩

➩
➩

Listen for a busy tone.
Stay on the line until you hear music (or a ring-

ing-beep tone). When the o ther party hang s up,
the CBX will complete your call.

Hang up.

3–6 ROLMphone 300/600 User Guide

Callback Request

Callback Request can help you complete calls to
extensions that are busy, ring ing, or in Do Not Disturb
mode, once those extensions become available. It lets
you hang up and have the CBX call you back with
triple rings under the following conditions:

• when a busy extension you are trying to reach
becomes free

• when a ringing extension you are trying to reach is
used again and then becomes free

When you then answer, the CBX automatically dials
the number.

While you are queued for a callback, the status light
beside your Callback (CALLBCK) key is on.

3. Making Calls

To make a call­back request

To accept the
callback

➩

➩

➩

➩

➩

Listen for the other part y’s tel ephone t o ring or
for the busy signal.

Press the Callback (CALLBCK) key, or dial
# 1.

You will hear the confirmation tone. If you
have a display telep hon e, WI LL C ALL BAC K
is displayed.

Hang up.

Listen for the triple rings.
If you have a display telephone, FREE is

displayed, along with the extension and nam e of
the party calling you back.

Answer the telephone. The CBX automatically
places your call.

➩

Listen for the extension you called begin to
ring.

Making Calls 3–7

To cancel a call­back request
from a display
telephone

➩

Press the Callback (CALLBCK) key until th e
auto callback message you wish to cancel is
displayed. The status light next to the
PROGRAM key turns on, indicating that your
telephone is in program mode.

To cancel a call­back request
from a non-dis­play telephone

➩

➩

➩
➩

➩

Press the CLEAR key. DELETED is displayed
to confirm the cancellation.

Press the PROGRAM key to end the display.

Get a dial tone.
Dial # # 1.
You will hear the confirmation tone.
Hang up.

3–8 ROLMphone 300/600 User Guide

Conference

The Conference feature lets you have up to eight par­ties, including yourself, in a telephone conversation.
The other pa rties besides yourself can be on trunks
(outside lines). Any party can leave the conference by
hanging up.

To set up a
conference

➩

➩

➩

During a conversation, press the TRANSFR
key to put the party on consultation hold.

You will hear the confirmation tone, foll owed
by the internal dial tone.

Dial the extension you want to add, or dial 9 and
the outside number.

After the party answers, press the Conference
(CONF) key to join all the parties. All parties
will hear a conference tone to signal that
another party has joined the call.

Or, if the party does not want to join the
conference, press the CONNECT key, which
will return you to the conference.

Note

If you do not have a Conference key on your
telephone, press the TRANSFR key to join all
parties.

3. Making Calls

➩

To add another party, press the TRANSFR key
and dial the next party , then press CONF to jo in
all the parties. Everyone in the call will hear a
conference tone to signal that a new party has
joined the call.

Making Calls 3–9

To remove the
last party from
the conference

➩

Press the CLEAR key.
OR

To determine
your position in
the conference
(with a display
telephone)

➩

➩

➩

➩

➩

Press the TRANSFR key. The status light
beside the Conference (CONF) key blinks.

Dial * * * 4.
You will hear the confirmation tone.
Press the CONF key to rejoin the conference.

The number of parties and your position in the
conference is displayed.

Press the TRANSFR key. The status light
beside the Conference (CONF) key blinks.

Press the CONF key to rejoin the conference.
You will hear the conference tone. The number

of parties and your position in the conference is
displayed.

To remove a
party from the

➩

Press TRANSFR and dial * * 4. The status light
beside the Conference (CONF) key blinks.

conference

➩

Dial the number for the position in the confer­ence of th e party you want to drop (1 -8).

You will hear the confirmation tone.

➩

Press the CONF key to rejoin the conference.
You will hear the conference tone. The number

of parties and your position in the conference is
displayed.

3–10 ROLMphon e 300/600 User Guide

Consultation

Consultation lets you put the other party in a call on
consultation hold, so that you can call and talk
privately with a second party. You can then alternate
between the two parties or join them in a conference
call. (See “Conference” on page 3–9.)

To consult with a
second party
during a call

To reconnect
with the first
party

➩

➩
➩
➩

Press the TRANSFR key to put the first party
(or a conference) on consultation hold.

You will hear the confirmation tone followed
by the internal dial tone. The Connect key status
light flashes to show that you have a party on
consultation hold .

Dial the extension or 9 and an outside number.

3. Making Calls

Talk with the second party.
Press the CONNECT key. You can continue to

use the CONNECT key to alternate between the
two parties.

If you want to drop the second party and
reconnect with the first party, press the Clear
key while you are connected with the second
party.

If you hang up bef ore recon necting to t he party
on consultation hold, the CBX will call you
back with triple rings to remind you that you
have a call waiting. Answer the call to
re-establish the connection.

Note

You cannot dial a feature access code during a
consultation call, since pressing the Transfer
key joins all parties in a conference. Feature
access codes are also not allowed during
conference calls. (See “Conference” on page
3–9.)

Making Calls 3–11

Direct Station Select (DSS)

Direct Station Select (DSS) lets you monitor and
automatically dial or answer an extension. The status
light next to the DSS (D-) key on your telephone i ndi­cates whether that extension is idle, ringing, or busy.
Whenever someone is calling that extens ion, the
status light next to the DSS key on your telephone
blinks. Your telephone may also alert you to such a
call with a single beep, if it has been set up at the CBX
to do this. When a call is in progress on the DSS
extension, the status light turns on stead ily.

When the DSS key status light is off , you can dial the
DSS extension by pressing the DSS key. When the
DSS key status light is blinking , you can answer a call
ringing at the DSS extension by p ressing the DSS key.
When the DSS key status light is on, pressing th e DSS
key will place a call to the busy extension. This call
will automatically queue until the station becomes
available. (See “Busy Standby Queuing” on page
3–6.) Before you can use thi s feature, you must set up
an extension to be associated with your DSS key.

3–12 ROLMphon e 300/600 User Guide

To set up a D SS
key

➩

Press the PROGRAM key. The PROGRAM
status light turns on. If you have a display tele­phone, PRESS FEATURE KEY OR DIAL
CODE is displayed.

➩

➩

➩

➩

Press the DSS (D-) key you want to set up. If
you have a display telephone, DIRECT
STATION SELECT is displayed, followed by
either the stored extension or NOTHING
STORED. NEW NUMBER? is then displayed.

Enter the extension you wish to assign to this
DSS key. If you make an error while entering
the dialing sequence, press the CLEAR key to
cancel your changes, then enter the extension
again.

If you want to set up anot her DSS key, press the
STORE key. If you have a display telephone,
STORED is displayed. Repeat the two p revious
steps.

To end setup, press the PROGRAM key. The
PROGRAM status light turns off, and
STORED is displayed if you have a display
telephone.

3. Making Calls

➩

On your faceplate, use a pencil to label each
DSS key you changed with the name or exten­sion of the pe rson it dials.

Making Calls 3–13

To clear a DSS
key on a display
telephone

➩

Press the PROGRAM key. The PROGRAM
status light turns on, and PRESS FEATURE
KEY OR DIAL CODE is displayed.

➩

Press the DSS (D-) key you want to clear.
DIRECT STATION SELECT is displayed,
followed by the stored extension.

➩

Before NEW NUMBER? is displayed, press the
CLEAR key. DELETED is displayed.

➩

If you want to clear another D-key, repeat the
previous two steps.

➩

To end setup, press the PROGRAM key. The
PROGRAM status light turns off.

➩

On your faceplate, erase the label next to each
D- key you have cleared.

Note

You cannot clear a DSS key on a non-display
telephone or any telephone without a Clear key,
though you can set it up to dial a different extension.

To dial a DSS
extension

➩

Press the DSS (D-) key for that extension. The
other party will hear a triple beep.

If you press a DSS key while you are on a call,
the CBX will place the first party on
consultation hold before dialing the DSS
extension. To reconnect to the first party, press
the CONNECT key. (See “Consultation” on
page 3–11.)

Note

A DSS call overrides Forwarding and both Station
and Pilot Hunting. (See “Forwarding” on page 5–3
and “Hunt Groups” on page 7–7.)

3–14 ROLMphon e 300/600 User Guide

To answer a DSS
extension

➩

Press the DSS (D-) key for that extension.
To answer another extension for which you do

not have a DSS key, you can use the Station
Pickup feature. (See “Station Pickup” on page
4–10.)

To answer a DSS
extension during
a call

➩
➩

Ask the first party to hold.
Press the DSS (D-) key for that extension.

3. Making Calls

Making Calls 3–15

Direct Trunk Select

Direct Trunk Select lets you choose a p articular trunk
(outside line) for placing a call.

To choose a
trunk

➩
➩

➩

➩

Get a dial tone.
Press the Direct Trunk Select (DTS) key, or dial

# # 8.
Dial the number assigned at the CBX for the

specific trunk you want.
Dial the outside number.

3–16 ROLMphon e 300/600 User Guide

Intercom Features

Intercom features let you:

• send signals to another telephone’s speaker

• make calls to members of your community (com)
group by using a short code

• make calls to another telephone’s speaker instead
of ringing that telephone

Buzz

Buzz lets you signal another telephone’s speaker with
a special tone. For example, you might use Buzz to
signal a secretary. You can use this feature only if
your telephone has been assigned a buzz target in the
CBX. A buzz target is another digital telephone.

3. Making Calls

To buzz your
target

➩

➩

➩

Press the BUZZ key. If you have a display
telephone, the exten sion and name of your buzz
target are displayed, along with BUZZED. The
telephone that is your buzz target makes a spe­cial tone. If your buzz target has a display, your
extension and name are displayed, along with
BUZZING.

Get a dial tone.
OR
Dial # * 2.
You will hear the confirmation tone. If you

have a display telephone, the extension and
name of your buzz target are displayed, along
with BUZZED. The telep hone that is yo ur buzz
target makes a special tone. If your buzz target
has a display, your extension and name are
displayed, along with BUZZING.

➩

Hang up.

Making Calls 3–17

Note

If you are talking on the telephone, you can press the
Buzz key without interrupting your call.

Buzz overrides Do Not Disturb mode. (See “Do Not
Disturb” on page 6–3.)

Community (Com) Group Call

Community (com) gr oups can be set u p at the CBX so
that the members of a group can call each other by
dialing a short com code instead of an extension. A
call from a com group is signalled by a long ring.

On CBX Release 9006.1, you can only be a member
of one group at a time.

On CBX Release 9006.2 and higher, you can be a
member of more than one group at a time and can be
listed in a group more than once. You can also be as­signed access to groups of which you are not a mem­ber.

To call someone
in a com group to
which you have
access

To call a member of yo ur com group, you dial t he com
group access code followed by the com code for that
member. If your telephone is a member of a com
group, your CBX system administrator can tell you
the com group access code.

Com groups are set up at the CBX. Groups of up to ten
members have one-digit codes. Groups of more than
ten members have two-digit codes. Ask your CBX
system administrator for a list of the com gr oup mem­bers to whom you have access.

➩
➩
➩

Get a dial tone.
Dial the com group access code.
Dial the member’s com code.

3–18 ROLMphon e 300/600 User Guide

Note

A com group call overrides Forwardi ng and (on CBX
Release 9006.2 and higher) Do Not Disturb mode.
(See “Forwarding” on page 5–3 and “Do Not Dis turb”
on page 6–3.)

Community (Com) Group Speaker Call

Community (Com) Group Speaker Call lets you make
a two-way call to the speaker of another tele pho ne in
your community (com) gro up by dialin g a short code
instead of an extension. If the party you are calling
does not have a speakerphone, they must pick up the
handset to answer.

This feature is much like the Two-Way Speaker Call
feature, except that the party you are calling must be
a member of your community (com) group. (See
“Two-Way Speaker Call” on page 3–32.)

3. Making Calls

To make a com
group speaker
call

For more information about com groups, see “Com­munity (Com) Group Call” on page 3–18.

➩

Press the Intercom (INTRCOM) key, or get a
dial tone and dial * * 6.

➩
➩

Dial the member’s com code.
You will hear the confirmation tone. The other

party’s telephone will beep twice.

➩

Begin speaking. If the other party does not have
a speakerphone, they must pick up the handset
to answer. You and the other party will hear re­peated intrusion tones until they pick up the
handset or you hang up.

Making Calls 3–19

If you are a member of a com group and want to make
intercom calls to the same member often, you can set
up an auto intercom repdial key. To do this, set up a
repdial key with the Intercom feature access code
( * * 6) followed by the com code of another member
in your group. (See “Reperto ry Dialing ( Repdial)” on
page 3–23.)

Note

A com group speaker call will override Forwarding,
Do Not Disturb mode, and both Station and Pilot
Hunting. (See “Forwarding” on page 5–3, “Do Not
Disturb” on page 6–3, and “Hunt Groups” on page
7–7.)

You cannot transfer a com group speaker call or place
it on consultation hold. In addition, you cannot dial an
account number during a com group speaker call.

If the member you are calling is busy on another line,
the call is converted to a regular call.

3–20 ROLMphon e 300/600 User Guide

Mailbox Reminder Message

When you call an extension that is busy or does not
answer, the Mailbox Reminder Message feature lets
you leave a reminder message, to have the other party
call you back. The extension you are calling must
have a mailbox. (See “Using Your Mailbox” on page
2–23.)

For information on how to display and respond to re­minder messages, see “Mailbox Reminder Messages
and Notifications” on page 4–3.

To leave a
reminder
message

To delete a
reminder
message you
have left on
another
telephone

➩

➩

➩
➩

After receiving a busy tone or getting no an­swer, press the MAILBOX key or dial # * 1.

You will hear the confirmation tone. If you
have a display telep hon e, WI LL C ALL BAC K
is displayed.

Hang up. The other party’s MAILBOX status
light turns on. If the other party has a display
telephone, the system will also leave a reminder
message providing your name and the date and
time of your call.

Get a dial tone.
Dial # * 8.
You will hear the confirmation tone, foll owed

by the internal dial tone.

3. Making Calls

➩

➩

Dial the extension at which you left the re­minder message.

You will hear the confirmation tone.
Hang up.

Making Calls 3–21

Paging

Paging connects your te lephone to your company’s
loudspeaker or paging system so that yo u can make an
announcement. If your paging system is divided into
zones, depending up on how it has been set up. If your
paging system is d ivi ded int o zones , you may b e able
to make an announcement to all zones or to only one
of them. Your CBX system administrator can tell you
your system paging access code or codes.

Your system’s paging access code ___ _ for all zon e s.

To make an
announcement

➩
➩

➩
➩
➩

Get a dial tone.
Dial the paging access code for all zone s o r f or

the one you want.
Listen for a confirmation tone.
State your message.
Press the line key t o hang up. If you ha ng up the

handset, the noise of the handset being put
down is heard over the paging system.

3–22 ROLMphon e 300/600 User Guide

Repertory Dialing (Repdial)

The Repertory Dialing feature lets you set up each
repdial (R-) key on your faceplate for one-touch dial­ing of an extension, an outside number, a feature
access code, or a combination of numbers and featur e
access codes.

For example, you can set up a repdial key to dial a fre­quently called telephone num ber to get her with t he
account number to which you always want to charge
such calls. You might set up another repdial key to
forward incoming calls to the same number every
time.

The dialing sequence saved in a repdial key may in­clude up to 22 characters. You can also press a feature
key, which counts as three characters, as part of the
sequence. For example, you might enter your Phone­Mail extension and then press the MUTE key as the
next part of the sequence. This would prevent office
noise from interrupting your PhoneMail messages.

3. Making Calls

On CBX Releases 9006.2 and higher, you can press
the Hold key once to enter a time delay into a repdial
sequence. For example, a delay may be needed to
process a call placed through a specialized common
carrier. On display phones, a delay appears as a “D.”
The delay is normally configured as two seconds, but
check with your CBX system administrator to deter­mine the length of time it is set for in your system.
You can enter multiple delays in a repdial seq uence,
but each delay takes up 3 characters of the 22 allowed.

Making Calls 3–23

Note

CBX Releases 9006. 2 and higher requir e you to press
the Transfer key (which operates like Flash in
previous releases) as the first element to of some
repdial feature access codes when you are setting
them up. This is necessary with features where you
start out with a call on your line, such as Automatic
Privacy (to turn it off), Bad Line Reporting, Park, and
Privacy. It alerts the CBX that a command is to be
issued from the key pad. Earlier releases do not
require this use of Transfer with repdials.

If unsure of what to do, set up your repdial without
Transfer, and if that doesn’t work, redo it with
Transfer. For a list of feature access codes, see
Appendix A, “Feature Access Codes.”

If you press a repdial key while you ar e on a call, CBX
Releases 9006.0 and 9006.1 will place the first party
on consultation hold before dialing. To return to the
first party, press the CONNECT key.

To set up a
repdial key

➩

Press the PROGRAM key. The PROGRAM
status light turns on. If you have a display tele­phone, PRESS FEATURE KEY OR DIAL
CODE is displayed.

➩

Press the repdial (R-) key you want to set up. If
you have a display t elephone, REPDIAL i s di s­played, followed by either the dialing sequence
or NOTHING STORED. NEW NUMBER is
then displ ayed.

➩

Enter the dialing s equence you want to assign to
the R- key. If you m ake an error while enteri ng
the dialing sequence, press the CLEAR key to
cancel your changes. Then enter the sequence
again.

3–24 ROLMphon e 300/600 User Guide

➩

If you want to set up another R- key, press the
STORE key. If you have a display telephone,
STORED is displayed. Repeat the two p revious
steps.

To clear a
repdial key on a
display
telephone

➩

➩

➩

➩

➩

To end setup, press the PROGRAM key. The
PROGRAM status light tu rns off. If you have a
display telephone, STORED is displayed.

On your faceplate, use a pencil to label each
R- key you changed with the name of the
feature or person it dials.

Press the PROGRAM key. The PROGRAM
status light turns on. PRESS FEATURE KEY
OR DIAL CODE is displayed.

Press the repdial (R-) key you want to clear.
REPDIAL is displa yed, followed by the dial ing
sequence.

Before NEW NUMBER? is displayed, press the
CLEAR key. DELETED is then displayed.

3. Making Calls

➩

To clear another R- key, press the STORE key.
STORED is displayed. Repeat the two p revious
steps.

➩

To end setup, press the PROGRAM key. The
PROGRAM status light turns off.

➩

On your faceplate, erase the label next to each
R- key you have cleared.

Note

You cannot clear a repdial key on a non-display
telephone or any telephone without a Clear key,
though you can set it up to dial a different sequence.

Making Calls 3–25

To dial using a
repdial key

➩

Press the repdial (R-) key.

3–26 ROLMphon e 300/600 User Guide

Saved Number Redial

Saved Number Redial lets you save a number that you
have dialed. Later, yo u can redial your saved number
by pressing the Saved Number Redial (SAV/RDL)
key. You can save only one number at a time; each
time you save a number, you erase the number you
had saved previously.

To save a
number you have
dialed

To dial your
saved number

➩

➩

➩
➩

Press the Saved Number Redial (SAV/RDL)
key. If you have a di spla y telep hone, S TORE D
is displayed.

Press the Saved Number Redial (SAV/RDL)
key.

OR
Get a dial tone.
Dial # 4.

3. Making Calls

Making Calls 3–27

To change your
saved number
manually

➩

Press the PROGRAM key. The PROGRAM
status light turns on. If you have a display tele­phone, PRESS FEATURE KEY OR DIAL
CODE is displayed.

➩

Press the Saved Number Redial (SAV/RDL)
key, or dial # 4. I f you have a display te lephone,
SAVED NUMBER REDIAL is displayed
followed by either the saved number or
NOTHING STORED. NEW NUMBER is then
displayed.

➩

Enter the number you want to save. If you make
an error while entering the number, press the
CLEAR key to cancel your changes and then
enter the number again.

➩

Press the PROGRAM key. The PROGRAM
status light turns off. If you have a display tele­phone, STORED is displayed.

Note

You can also assign a frequently used number to a
repdial key. (See “Repertory Dialing (Repdial)” on
page 3–23.)

3–28 ROLMphon e 300/600 User Guide

Speaker Calls

Speaker calls let you make calls to another tele­phone’s speaker instead of ringing that telephone.

Note

Speaker calls (except Two-Way Speaker Call) will
override Do Not Disturb, Forwarding, and Hunt
Groups. (See “Do Not Disturb” on page 6–3,
“Forwarding” on page 5–3, and “Hunt Groups” on
page 7–7.)

Speaker calls can be blocked with the Speaker Call
Rejection feature. (See “Speaker Call Rejection” on
page 3–33.)

Fixed One-Way Speaker Call

3. Making Calls

To make a one­way speaker call
to your target

The Fixed One-Way Speaker Call feature lets you
make a one-way call to the speaker of a telephone that
is set up at the CBX (fixed) as your speaker call target.
The other party can hear you but must pick up the
handset to answer. You may want to wri te the n a me
of the person who is your speaker call target next to
the Fixed One-Way Speaker Call (SPK1WYF) key on
your telephone’s faceplate.

➩

➩

➩

Press the One-Way Speaker Call (SPK1WYF)
key. Or get a dial tone and dial # * 4.

Listen for the confirmation tone. The other
party will hear a double beep.

Begin speaking. The other party must pick up
the handset to answer and will hear single beeps
periodically until they do or until you hang up.

Making Calls 3–29

One-Way Speaker Call

The One-Way Speaker Call feature lets you make a
one-way call to the speaker of another phone. If the
other party does not have a speakerphone, they must
pick up the handset to answer.

Note

One-Way Speaker Call is only available on CBX
Release 9006.3 and higher.

To make a one­way speaker call

➩

➩

OR

➩
➩

➩

Press the One-Way Speaker Call (SPK1WAY)
key.

Dial the extension.

You will hear the confirmation tone. The other
party will hear a double beep.

Get a dial tone.
Dial # 8 1.

You will hear the confirmation tone, foll owed
by a dial tone.

Dial the extension.

You will hear a confirmation tone. The other
party will hear a double beep.

3–30 ROLMphon e 300/600 User Guide

➩

Begin speaking. The other party must pick up
the handset to answer and will hear single beeps
periodically until they do or until you hang up.

One-Way Broadcast Speaker Call

The One-Way Broadcast Speaker Call feature lets you
make a one-way call to the speakers of up to 40
phones that are multiple line appearances of the same
extension. To use thi s feat ure, y ou m us t be set up for
it on your CBX.

Note

One-Way Broadcast Speaker Call is only available on
CBX Release 9006.3 and higher.

To make a one­way broadcast
speaker call

➩

OR

➩

➩

Press the One-Way Broadcast Speaker Call
(SPKBCST) key.

3. Making Calls

You will hear the confirmation tone, foll owed
by a dial tone.

Get a dial tone and dial # 8 0.

You will hear the confirmation tone, foll owed
by a dial tone.

Dial the extension.

You will hear the confirmation tone. The other
parties will hear a special tone.

Begin speaking. The other party must pick up
the handset to answer.

If one of the parties you have called lifts his
handset, a two-way (not speakerphone)
connection will be established with that party.
The other parties will be disconnect ed.

A party you have called can disconnect by

Making Calls 3–31

pressing the line key or the SPEAKER key. If
this party is the last one in the multiple line
appearance, the call is disconnected.

Two-Way Speaker Call

The Two-Way Speaker Call feature lets you make a
two-way call to the speaker of another telephone. If
the other party does not have a speakerphone, they
must pick up the handset to answer.

To make a two­way speaker call

➩

Press the Two-Way Speaker Call (SPK2WAY)
key.

➩

Dial the extension.
You will hear a single beep. The other party will

hear a double beep.

➩

Begin speaking. If the other party does not have
a speakerphone, they must pick up the handset
to answer. You and the other party will hear
single beeps periodically un til the other party
picks up the handset.

To make a two-way call to the speaker of a telephone
within your com group, use the Intercom Call feature.
(See “Community (Com) Group Speaker Call” on
page 3–19.)

You can make a two-way speaker call to a DSS exten­sion by pressing the Two-Way Speaker Call
(SPK2WAY) key and then pressing the DS S key.
(See “Direct Station Select (DSS)” on page 3–12.)

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Speaker Call Rejection

Speaker Call Rejection lets you temporarily block
incoming speaker calls. If another party attempts to
make a speaker call to your telephone, they will
receive a busy tone. If they h ave a d isp lay telepho ne,
PLEASE TRY LATER is also displayed. For infor­mation about the types of calls the Speaker Call
Rejection feature will block, see “Fixed On e-Way
Speaker Call” on page 3–29 and “Two-Way Speaker
Call” on page 3–32.

To block incom­ing speaker calls

To allow incom­ing speaker calls

➩

Press the Speaker Call Rejection (SPK-REJ)
key. The SPK-REJ status light turns on.

➩

Press the Speaker Call Rejection (SPK-REJ)
key. The SPK-REJ status light turns off.

Note

Whether your telephone initially allows or blocks
speaker calls depends on how your telephone has
been set up at the CBX.

3. Making Calls

Making Calls 3–33

Station Speed Dialing

The Station Speed Dialing feature lets you assign
frequently used dialing sequences to codes for easy
dialing.

You can assign dialing sequences to each of ten sin­gle-digit codes (0 through 9). You can then dial a sin­gle-digit code instead of dialing the entire sequence.

On CBX Release 6.3 and higher, you can also be set
up at the CBX f or more than 30 c odes, in groups of 10.
If you are set up for more than ten, they foll ow a dou­ble-digit scheme (00 through 29).

A dialing sequence can be an extension, an outside
number, a feature access code (or feature key that you
press as part of the sequence), or a combination of
numbers and feature access codes and can includ e up
to 22 characters. A feature key entered into a se­quence counts as three characters.

Station speed codes are not line dependent; you can
set them up or dial them from any line on your tele­phone.

3–34 ROLMphon e 300/600 User Guide

To set up a
station speed key
on a display
telephone

➩

Press the PROGRAM key. The PROGRAM
status light turns on. PRESS FEATURE KEY
OR DIAL CODE is displayed.

➩

➩

➩
➩

Press the Station Speed (SPEED) key, or dial
# # 3. SPEED DIAL is displayed.

Enter the Station Speed code you want to set up
(0 through 9, or 00 through 29 if you are set up
for more than 10 codes).

Either the dialing sequence or NOTHING
STORED is displayed. (You can view the con­tents of other codes by entering those codes
now.)

Wait until NEW NUMBER? is displayed.

3. Making Calls

Enter the dialing s equence you want to assign to
the code. If you make an error while entering
the dialing sequence, press the CLEAR key to
cancel your changes and the enter the sequence
again.

➩

➩

If you want to set up another s tation speed code,
press the STORE key. STORED is displayed.
Before PRESS FEATURE KEY OR DIAL
CODE is displayed, repeat the three previous
steps.

To end setup, press the PROGRAM key. The
PROGRAM status light turns off, and
STORED is displayed.

Making Calls 3–35

To set up a
station speed key
on a non-display
telephone

➩

Press the Station Speed (SPEED) key twice.
You will hear the confirmation tone, foll owed

by the internal dial tone.

➩

➩

➩

➩
➩
➩

Enter the station s peed co de y ou want t o set up
(0 through 9, or 00 through 29 i f you are set up
for more than 10 codes).

You will hear the confirmation tone.
Enter the dialing s equence you want to assign to

the code.
Hang up.
OR
Get a dial tone.
Dial # # 3.
Enter the station s peed co de y ou want t o set up

(0 through 9, or 00 through 29 i f you are set up
for more than 10 codes).

You will hear the confirmation tone.

➩

Enter the dialing s equence you want to assign to
the code.

➩

Hang up.

Note

You can also assign a dialing sequence to a repdial
key. (See “Repertory Dialing (Repdial)” on page
3–23.)

3–36 ROLMphon e 300/600 User Guide