Siemens Amplified Phone 3000, Amplified Phone 5000 RSM User Manual

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Before You Begin

These operating instructions describe the optiPoint 500 entry telephone on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some func­tions you wish to use are not available on your telephone. This may be due to one of the following reasons:
• The function has not been configured for your telephone - please contact your service personnel.
• Your communications platforms does not support this function - please contact your service personnel.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.
Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems, contact the service personnel.
Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ page 60.
The information provided in this document contains merely general descriptions or charac­teristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
This device has been manufactured in accordance with our certified environ­mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
2
Contents
Basic operating instructions . . . . . . . . . . . . . . . . . . . .7
optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ø
Basic and Enhanced Functions
Making and Answering Calls . . . . . . . . . . . . . . . . . . 10
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 10
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 11
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 11
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 12
Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 12
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 14
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering Calls from the Entrance Telephone and Opening the Door. 15
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 18
Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . 18
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 19
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 20
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3
Contents
Calling Multiple Parties Simultaneously. . . . . . . . .21
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 21
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 21
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adding Up to Five to the Conference
(Initiator Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the ISDN Central Office Party
From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 22
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 23
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Making Calls to Stored Destinations . . . . . . . . . . . .25
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 25
Displaying and Assigning Call Charges. . . . . . . . . .26
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 26
If You Cannot Reach a Destination... . . . . . . . . . . . .27
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 28
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . . . 29
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 30
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Saving Station Numbers and Appointments. . . . . .32
Storing Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4
Contents
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 33
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 36
Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 37
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 38
Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 40
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 42
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 43
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) . 45
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 47
Ø
Team and Executive/Secretary Functions
Team and Executive/Secretary Functions With
Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . . 48
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 49
5
Contents
Using Other Team Functions . . . . . . . . . . . . . . . . . . .50
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 51
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 51
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Ø
System networking via LAN (PC network)
Special Functions in the LAN (PC Network). . . . . .53
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 56
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Ø
All About Your Telephone
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Ø
Quick-Reference Operating Instructions
(Appendix)
6

Basic operating instructions

optiPoint 500 entry control panel
Basic operating instructions
Speaker for ring tones
Handset
Keys for telephone settings
LEDs
Eight fixed function keys: Consultation Redial Message Waiting Callback Speed Dial Mute Speaker Release
Keypad
Your service personnel can customize the default assignment to meet your preferences and requirements following order placement.
7
Basic operating instructions
Step by Step
C I H
99
or
J
How to Use these Operating Instruc­tions
You will find a graphic representation of the steps in log­ical sequence in the left column. Below is an explana­tion of the symbols:
Lift the handset (off-hook).
Replace the handset (on-hook).
Conduct a call.
Enter a telephone number or code.
D
Enter the PIN.
Press volume controls on the telephone.
K
You hear a tone.
L
A long tone (positive confirmation tone) confirms that you have successfully activated a function or procedure. A short tone (negative confirmation tone) indicates that the function or procedure was rejected.
Press the key.
Press the illuminated key.
Press the flashing key.
8
Step by Step
FB@ GB@
Basic operating instructions

Accessing Functions

... With Codes

You can activate the functions of your system by entering codes such as:
DND (do not disturb) on.
DND (do not disturb) off.
All codes to activate or enable functions are always introduced by pressing the star key, and all codes to deactivate, disable or delete functions are always entered starting with the pound key.
An alphabetically ordered overview of all functions and their corresponding codes can be found in the Appendix (Quick-Reference Operating Instructions).
If your service personnel has changed the default assignments and saved functions on keys in ac­cordance with your requests or requirements, you can execute these functions by pressing the appropriate keys.

... With Function Keys

Functions for which a key has been set up can be accessed directly as follows.
Press the "consultation hold" key. The function is executed, provided this is possible in the current situation.
Basic and Enhanced Functions
9

Making and Answering Calls

Step by Step
J
or
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone rings once every four seconds (single-tone se­quence).
• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance tele­phone, your telephone rings three times in rapid succession every four seconds (triple-tone se­quence).
• If a call is waiting, you hear a short tone (beep) every six seconds.

Answering a Call

The telephone rings.
Lift the handset.
C
To raise or lower the volume, keep pressing the keys un-
K
til the desired volume is set.
Ending the call:
Replace the handset.
I
or
Release
Press the key.

Open Listening in the Room During a Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
Precondition: You are conducting a call with the hand­set.
Activating this function:
Speaker
Speaker
10
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Step by Step
Consultation
I C
F>>
Making and Answering Calls

Using Call Waiting

Callers can still reach you while you are engaged in an­other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ page 11.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).
Ending the first call and answering the waiting call:
Replace the handset. Your telephone rings.
Answer the second call. Lift the handset.
Placing the first call on hold and answering the sec­ond call:
Press the key. LED flashes. Enter the code.
You are connected to the call waiting party immediately. The first party is placed on hold.
Consultation
Consultation
Ending the second call and resuming the first one:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.
Preventing and Allowing Call Waiting (Auto­matic Camp-On)
If this function has been configured (ask the service per­sonnel), you can prevent or allow a second call Æ page 11 from being signaled by automatic camp-on during an ongoing call.
C Lift the handset.
11
Making and Answering Calls
Step by Step
FA@
G=B9
or
F=B9
or
GA@ L
F?B
Enter the code to "prevent" or "allow" call waiting.
L

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone every six sec­onds for external calls. A one-time special dial tone then alerts you to the waiting call.
Lift the handset.
C
Enter code for "tone off" or "tone on".
Accepting a Specific Call for Your Col­league
You hear another telephone ring.
Lift the handset.
C
Enter the code.
Enter the number of the telephone that is ringing.
D
Accepting calls in a team Æ page 51.

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact the service personnel).
The telephone rings.
Release
12
Press the key.
If a call cannot be rejected, your telephone will continue to ring.
Step by Step
Message Waiting
C L
G?A<
or
C I
Making and Answering Calls

Using Mailboxes

If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset.
Lift the handset.
Enter the code.
Press the illuminated key.
This connects you to the sender of the message or the mailbox system.

Using Timed Reminders

Precondition: You must have saved a timed reminder
Æ page 32. The current time is the time stored.
Your telephone rings. Lift the handset and replace it again.
If you fail to answer the timed reminder, it re­peats five times and is then erased.

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an­nouncement.
You can respond with the handset or in speakerphone mode.
C Lift the handset and answer the call.
Placing a speaker call to a colleague Æ page 18.
13
Making and Answering Calls
Step by Step
FB@
or
GB@ L

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti­vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur­pose (contact the service personnel).
Lift the handset.
C
Enter the code for "on" or "off".
When you lift the handset, a special dial tone (continuous buzzing) reminds you that "do not disturb" is active.
Authorized internal callers can automatically override the "do not disturb" function after five seconds.

Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external call­ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
You are engaged in an external call.
H
Consultation
Press the key. LED flashes. Enter the code.
FA=
After you have finished tracing the call, the data is stored on the carrier’s system. Now contact the service personnel.

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporari­ly switch off the handset microphone or the handsfree microphone.
Precondition: You are conducting a call. The microphone is switched on.
Mute
14
Press the key. The LED lights up.
Step by Step
Mute
Making and Answering Calls
Turning off the mute:
Press the illuminated key. The LED goes out.

Answering Calls from the Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact the service personnel), visitors can open the door them­selves by entering a 5-digit code (e.g. using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
Lift the handset within thirty seconds. You are connect-
C
ed to the entrance telephone immediately.
or
Lift the handset after more than thirty seconds.
C
Dial the entrance telephone number.
D
Consultation
F?:
D L
D After ringing the bell, enter the five-digit code (using the
Opening the door from your telephone during a call from the entrance telephone:
Press the key. LED flashes. Enter the code.
Dial the entrance telephone number.
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 58!
Opening the door with a code (at the door):
keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig­nal may or may not be forwarded.
15
Making and Answering Calls
Step by Step
FAB
:
GAB
D L
or
D L
Activating the door opener:
Lift the handset.
C
Enter the code.
Dial the entrance telephone number.
D
Enter the five-digit code. Default code = "00000" (con­tact the service personnel).
Enter the type of door opener. 1 = enable with ring,
;
2 = enable w/o ring = You can also open the door with­out a doorbell ring.
Deactivating the door opener:
Lift the handset.
C
Enter the code.
Dial the entrance telephone number.
16
Step by Step
Release

Making Calls

Dialing Numbers

Lift the handset.
C
Internal calls: Enter the station number.
D
External calls: Enter the external code and the station number.
The called party does not answer or is busy:
Replace the handset.
I
or
Press the key.

On-Hook Dialing

Internal calls: Enter the station number.
D
External calls: Enter the external code and the station number.
Making Calls
Speaker
Release
The other party answers with speaker:
Lift the handset.
C
The called party does not answer or is busy:
Press the key. The LED goes out.
or
Press the key.
17
Making Calls
Step by Step
FA?
or
GA? L
FA9
C
C
D L

Caller ID Suppression

You can prevent your station number or name from ap­pearing on the displays of external parties you call. The feature remains active until you deactivate it.
Lift the handset.
Enter code for "suppress" or "restore".
The service personnel can turn caller ID suppres­sion on and off for all telephones.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask the service personnel), or to an internal user with an system telephone without any action on their part.
Lift the handset.
Enter the code.
Enter the station number.

Activating Tone Dialing (DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.
H You have set up a connection.
Consultation
F><
18
Press the key. LED flashes. Enter the code.
D You can use the keys "0" through "9", "
transmit DTMF signals.
Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.
", and "#" to
*
Step by Step

Automatic Connection Setup (Hotline)

If this function is configured (contact the service per­sonnel), the system automatically sets up a connection to a preset internal or external destination.
Lift the handset.
C
Depending on the setting, the connection is either set up immediately or only after a preset period of time
(hotline after a timeout).

Reserve Trunk

If this feature is configured (contact the service person­nel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call.
Lift the handset.
C
Enter the external code. The external trunk is busy; you
D
hear a busy signal tone. Wait about 5 seconds until the busy tone ends. The trunk is reserved.
Replace the handset.
I
Making Calls
When the reserved trunk becomes free:
Your telephone rings.
Lift the handset. You hear the CO dial tone.
C
Enter the number of the external station.
D
19
Making Calls
Step by Step
Consultation
C
F=:
D D
F>:
D Enter the service code and/or telephone number.
Assigning a Station Number (Not for U.S.)
If this function has been configured (contact the service personnel), you can selectively assign a specific num­ber (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.
Lift the handset.
Enter the code.
Enter the DID number you wish to use.
Dial the external number.

Trunk Flash

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com­munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser­vice code or telephone number.
Precondition: You have set up an external connection via an analog line.
Press the key. LED flashes. Enter the code.

Associated Dialing/Dialing Aid

If this function has been configured (contact the service personnel), you can use your telephone as a dialing aid for other telephones.
C Lift the handset.
F?@ Enter the code.
D L Enter the internal station number of the party for whom
20
you want to dial.
D Enter the number you wish to dial (external number
with external code).
Step by Step
Consultation
Consultation
Consultation

Calling Multiple Parties Simultaneously

Calling Multiple Parties Simultaneously
Calling a Second Party (Consultation Hold)
You can call a second party while engaged in a call. The first party is placed on hold.
Press the key. LED flashes.
Call the second station.
D
Return to the first party:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.

Switching to the Party on Hold (Toggle)

Consultation
Consultation
F;
F<
I
Press the key. Enter the code. LED continues to flash.
Combining the calling parties into a three-party conference
Press the key. Enter the code. The LED goes out.
Connecting the other parties to each other
Replace the handset.
21
Calling Multiple Parties Simultaneously
Step by Step
C
D
Consultation
D
Consultation
Consultation
Consultation
F<
or (depending on the configuration)

Conducting a Conference

In a conference call, you can talk to as many as four oth­er parties at the same time. These may be internal or external users.
Lift the handset.
Call the first party.
Press the key. LED flashes.
Call the second station. Announce the conference.
Press the key. Enter the code. The LED goes out.
A tone sounds every 30 seconds to indicate that a con­ference is in progress. Contact the service personnel for instructions on how to turn it off.
If the second party does not answer:
Press this key and wait two seconds.
Press the key twice.
Consultation
Consultation
22

Adding Up to Five to the Conference (Initiator Only)

Consultation
F<
Press the key. LED flashes.
Call the new party. Announce the conference.
D
Press the key. Enter the code. The LED goes out, etc.

Leaving a Conference

I Replace the handset.

Ending a Conference (Initiator Only)

G< Press the key. LED flashes. Enter the code.

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Consultation
F=B: Enter the code.
Press the key. LED flashes.
Step by Step
Consultation
Consultation
D
H I
FA9
D L
Calling Multiple Parties Simultaneously

Transferring a Call

If the person you are speaking to wants to talk to anoth­er colleague of yours, you can transfer the call that col­league.
Press the key. LED flashes.
Enter the number of the party to which you want to transfer the call.
Announce the call, if necessary.
Replace the handset.

...After a Speaker Call (Announcement) in a Group

If this function has been configured (contact the service personnel), you can use a speaker call (announcement, Æ page 18) to announce a call in progress to a group of users Æ page 50. After a member of the group has accepted the call re­quest, you can transfer the waiting party.
Precondition: You are conducting a call.
Press the key. LED flashes. Enter the code.
Enter the group’s station number.
Announce the call.
H
When a member of the group accepts the call, you are connected to this party.
Replace the handset.
I
If the connection between the two other parties is not established within 45 seconds, the call from the first party returns to you (recall).
23
Calling Multiple Parties Simultaneously
Step by Step
Consultation
F>?
... B LEnter the number of the park slot (0 - 9) and make a note
9
I
C
G>?
...
9
B

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.
Precondition: You are conducting a call.
Press the key. LED flashes. Enter the code.
of it. If the park slot number you entered is already being used, you will hear the negative confirmation tone. Please enter another number.
Replace the handset.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The telephone is idle.
Lift the handset.
Enter the code.
Enter the park slot number you noted earlier. If the park slot number you enter is not in use, you can­not retrieve the call.
If a parked call is not picked up, after a specific period of time the call is returned to the tele­phone from where it was parked (recall).

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.
C Lift the handset.
F?< Enter the code.
D Enter the line number you noted earlier.
24
Step by Step
Redial
Speed-dial

Making Calls to Stored Destinations

Redialing a Number

The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key.
Lift the handset.
C
Press this key.
If this feature is configured (contact the service personnel), accounts codes entered are also saved Æ page 26.

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num­bers Æ page 32 or the service personnel has stored system speed-dial numbers.
Lift the handset.
C
Press the key.
or
F@
Enter the code.
D Enter a speed-dial number.
"*0" to *9" = station speed-dialing. "000" to "999" = system speed-dialing (contact the ser­vice personnel).
Making Calls to Stored Destinations
25

Displaying and Assigning Call Charges

Step by Step
C
F?9
D
If applicable
G L
D
Displaying and Assigning Call Charges

Dialing with Call Charge Assignment

You can assign external calls to certain projects.
Precondition: The service personnel has set up account codes for you.
Lift the handset.
Enter the code.
Enter the account code.
Press this key (may be needed, depending on the con­figuration; contact the service personnel).
Enter the number of the external station.
You can also enter the account code during an external call.
26
Step by Step
Callback
Consultation

If You Cannot Reach a Destination...

If You Cannot Reach a Destina­tion...

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted another call.

Storing a Callback

Precondition: You have reached a busy line or noone answers.
Press the key. The LED lights up.
or
Press the key. LED flashes. Enter the code.
F>A

Answering a Callback

C
C Lift the handset.
G>A L
Precondition: A callback was saved. Your telephone rings. The Callback key lights up (if present).
Lift the handset. You hear a ring tone.

Deleting (All) Stored Callbacks

Enter the code.
27
If You Cannot Reach a Destination...
Step by Step
C
D
Consultation
F?; L

Call Waiting (Camp-On)

It is important that you reach the called party, but the number is busy.
Lift the handset.
Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.
The called party can then respond Æ page 11.
The called party can prevent automatic call wait­ing Æ page 11.
If this feature is configured (contact the service personnel), you will hear the ring tone immedi­ately.

Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact the service person­nel).
Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.
Press the key. LED flashes. Enter the code.
The called party and person to whom this party is talk­ing hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".
You can now start talking.
28
Step by Step
J K simultaneously Save.
J K simultaneously Save.

Telephone Settings

Telephone Settings

Adjusting the Ring Volume

J or K Press one of these keys while the phone is idle.
:
Press the key.
J or K To raise or lower the volume, keep pressing the keys un-
J or K Press one of these keys while the phone is idle.
J or K To adjust the ring tone, keep pressing the keys until the
til the desired volume is set.

Adjusting the Ring Tone

;
Press the key.
desired ring tone is set.

Adjusting the Receiving Volume During a Call

You are engaged in a call.
J or K To raise or lower the volume, keep pressing the keys un-
til the desired ring tone is set.
J K simultaneously Save.
29
Telephone Settings
Step by Step
F??
or
G??
C
D L
Locking the Telephone to Prevent Unauthorized Use
You can prevent unauthorized persons from using your telephone during your absence.
Precondition: You must have configured a personal identification number (PIN) for your telephone Æ page 31.
To lock and unlock the telephone:
Lift the handset.
Enter the code for "lock" or "unlock".
Enter the telephone lock PIN Æ page 31.
While the telephone is locked, a special dial tone sounds when you lift the handset. You can con­tinue to dial internal numbers as usual.
An authorized party Æ page 43 can also lock and unlock your telephone.
30
Step by Step
C
FB<
D
D D
Telephone Settings

Saving Your PIN

To use the functions
• to prevent unauthorized persons from using your telephone Æ page 30
• to use another telephone like your own Æ page 38
• to change your call number Æ page 39
you need to enter a personal identification number, which you can save yourself.
Lift the handset.
Enter the code.
Enter the current five-digit PIN. If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.
Enter the new PIN.
Repeat the new PIN.
If you forget your PIN, contact the service per­sonnel, who can reset your PIN to "00000". An authorized party Æ page 43 can also lock and unlock your telephone.
31

Saving Station Numbers and Appointments

Step by Step
Saving Station Numbers and Appointments

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num­bers: *0 through *9 Æ page 25.
Lift the handset.
C
FB;
D L
D L
F=?
Enter the code.
Enter the speed-dial number you wish to use (*0 to
9).
*
First enter the external code and then the external sta­tion number (wait approx. 5 seconds).

Saving Appointments

You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 13. To do this, you need to save the time you want the call to be made. The appointment can be set for any time within the next 24 hours.
Lift the handset.
C
Enter the code.
D Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
; or @ If the selected language is "US English" (ask the service
personnel) enter the code 2 for "am" or 7 for "pm".
L
Deleting and checking a saved appointment
C Lift the handset.
G=? L Enter the code.
32
Step by Step
C
FB=9

Testing the Telephone

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.
Precondition: Your telephone is idle.
Lift the handset.
Enter the code.
If everything is OK,
• all LEDs on the telephone start flashing, and
• the ringer signal sounds.
33

Call Forwarding

Step by Step
or ; or
:
C
F:
<
D L
Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system).
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 54!
Lift the handset.
Enter the code.
Enter the line type you wish to use: 1 = all calls, 2 = external calls only, 3 = internal calls only
Enter the destination number (without the external code).
Deactivating call forwarding:
Lift the handset.
C
G: L Enter the code.
When call forwarding is active, a special dial tone sounds when you lift the handset.
If DID DTMF is active (contact the service per­sonnel), you can also forward calls to this desti­nation. Destinations: fax = 870, DID = 871, fax DID = 872.
34
Step by Step
C
F==
Call Forwarding

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 55!
Activating this function:
Lift the handset.
Enter the code.
D L
or
F L
G== L
Enter the destination number (= temporary night an­swer service) within 5 seconds.
Enter the code or use the default (= standard night an­swer service).
Deactivating this function:
Enter the code.
35
Call Forwarding
Step by Step
or ; or
:
C
F?=
<
D
D L
C
G?=
Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)
If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.
Lift the handset.
Enter the code.
Enter the line type you wish to use: 1= immediate, 2 = on no answer, 3 = on busy
Enter your DID number.
Enter the destination number (without the external code).
Deactivating call forwarding:
Lift the handset.
Enter the code.
or ; or
:
D L
36
Enter the activated call forwarding type.
<
1= immediate, 2 = on no answer, 3 = on busy
Enter your DID number.
Step by Step

Using Other Functions

Using Other Functions

Sending a Message

You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry, optiset E basic and optiPoint 500 entry models.
Lift the handset.
C
F?A
... B LSelect the preprogrammed message (which can be
9
Enter the code.
Enter the recipient’s internal station number.
D
changed by the service personnel). Enter the code. For example:
0 = Please callback 5 = Fax waiting 1 = Someone is waiting 6 = Dictation please 2 = Appointment 7 = Please come see me 3 = Urgent call 8 = Please make copies 4 = Do not disturb 9 = Ready to depart

Deleting Sent Messages

Lift the handset.
C
G?A: L
Enter the code.

Answering Messages

If there are messages waiting for you, you will hear a special dial tone or an announcement when you lift the handset.
C L Lift the handset.
G?A< Enter the code.
Message Waiting
or
Press the illuminated key.
This connects you to the sender of the message or the mailbox system.
37
Using Other Functions
Step by Step
F>9A

Using Another Telephone Like Your Own

Other people can temporarily use your telephone for outgoing calls as though it were their own.
Lift the handset.
C
Enter the code.
Enter the other user’s station number.
D
D L
D
Enter the other user’s telephone lock PIN.
Dial the external number.
This state is canceled at the end of the call.
38
Step by Step
C
FB=:B
D
Using Other Functions

Change call number (relocate)

You can put your call number on every other available telephone when it is set up (contact the service person­nel). Your previous telephone then receives the old call num­ber of your new telephone. The call number together with the settings (e.g. programmed keys) of the tele­phone are changed.
Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.
The following procedure is carried out on the new tele­phone.
Lift the handset.
Enter the code.
Enter your own call number.
D
GB=:B
Enter code (telephone lock) Æ page 31. (This is not necessary if you have not determined a code yet).
Enter the code.
You can, however, connect your telephone to an­other connection and carry out the procedure.
39
Using Other Functions
Step by Step
C
G9 L
Resetting Services and Functions (System-Wide Cancellation for a Tele­phone)
There is a general reset procedure for activated func­tions. The following functions are canceled, if they were activated:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunting group off
• Suppress call ID
• Waiting tone off
• DND on
• Ringer cutoff on
• Messages received:
• View callbacks
Lift the handset.
Enter the code.
40
Step by Step
C
FB==
D
C
FAA L
Using Other Functions

Silent Monitor

If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed.
Lift the handset.
Enter the code.
Enter the internal station number.

Monitoring a Room

A telephone can be used to monitor a room. The func­tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.
Activating the telephone to be monitored:
Lift the handset and direct it towards the noise source.
Enter the code.
Deactivating the telephone to be monitored:
Replace the handset.
I
Monitoring the room:
C Lift the handset.
Enter the internal number of the telephone in the room
D
you wish to monitor.
41
Using Other Functions
Step by Step
C
FA<
D
D L

Activating Functions for Another Te l ep h o ne

If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
• Do not disturb, code: *97/#97 Æ page 14
• Call forwarding, code *11, *12, *13/#1 Æ page 34
• Lock and unlock all phones, code:
• Group ringing, code: *81/#81 Æ page 51
• Group call, code:
• Reset services and functions, code #0 Æ page 40
• Control relay, code:
• Night service, code *44/#44 Æ page 35
• Timed reminders, code
Lift the handset.
Enter the code.
Enter the internal number of the telephone for which you want to activate the function.
Enter the code – e.g. *97 for DND on – and procedure (if relevant).
66/#66 Æ page 30
*
85/#85 Æ page 50
*
90/#90 Æ page 46
*
65 Æ page 32
*
42
Step by Step
C
FB=<
D
F
or
G
Using Other Functions

Locking Another Telephone to Prevent Unauthorized Use

If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again.
You can use this function to unlock the telephone for us­ers who have locked their telephones and then forgot­ten their PINs.
Lift the handset.
Enter the code.
Enter the internal number of the telephone that you want to lock or unlock.
Enter the code for "Changeover on".
Enter the code for "Changeover off".

Using System Functions from the Outside (DISA: Direct Inward System Access)

If this function has been configured (contact the service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:
• Reset services and functions, code: #0 Æ page 40
• Call forwarding, code:
• Lock and unlock all phones, code:
•Save PIN, code:
• Send a message, code: *68/#68 Æ page 37
• Group ringing, code:
• Group call, code: *85/#85 Æ page 50
• Suppress caller ID, code:
• Open door, code: *61 Æ page 15
• Door opener on/off, code: *89/#89 Æ page 16
• Control relay, code
66/#66 Æ page 30
*
93 Æ page 31
*
86/#86 Æ page 18
*
1/#1 Æ page 34
*
81/#81 Æ page 51
*
90/#90 Æ page 46
*
43
Using Other Functions
Step by Step
• Do not disturb, code: *97/#97 Æ page 14
• Speed-dialing, code: *7 Æ page 25
• Associated service, code: *83 Æ page 42
Precondition: You have a telephone that uses tone di­aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.
Set up a call to the system. Enter the station number
D
(contact the service personnel).
Wait for a continuous tone (if necessary switch the tele-
D
phone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.
Enter the code (necessary only if programmed in the
G
system).
Wait for a dial tone and then enter the code, such as
D
97 for Do not disturb on. Make other inputs as
*
necessary; (refer to the operating instructions for pulse and DTMF telephones).
or
Dial the external number.
D
You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.
44
Step by Step
Consultation
F=;
...
9
B G
Using Other Functions
Controlling Connected Computers or Other Programs and Telephone Data Service (For
HiPath 3500/3550/3700/3750
If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or in­formation systems, from your telephone.
Precondition: You have set up a connection.
Press the key. LED flashes. Enter the code.
The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact the service personnel to find out which option is pro­grammed in your system:
• Input in en-bloc mode
Enter data.
Press this key at the end of the entry.
only)
or • Input in online mode:
The connected computer processes your entries di­rectly.
G
Enter the code.
9 ... B Enter data.
45
Using Other Functions
Step by Step
FB9
or

Controlling Relays

If this feature is configured (contact the service person­nel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Lift the handset.
C
GB9
... = LEnter the relay.
:
Enter the code for "on" or "off".

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (con­tact the service personnel), you can contact people via their pocket receivers.
The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.
The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 57!

Simple Paging Equipment

Paging:
To be paged, you must have activated a call ringing group Æ page 51, call forwarding Æ page 34, or call re­direction (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically.
46
Step by Step
C
F>B
D
C
F=>
D L
C
G=>
D
Using Other Functions
Answering the page from the nearest telephone:
Lift the handset.
Enter the code.
Enter your own station number.
Enhanced Paging Equipment (Hipath 3700/ 3750 Only)
Paging:
Lift the handset.
Enter the code.
Enter the number of the party you want to page.
Answering the page from the nearest telephone:
Lift the handset.
Enter the code.
Enter your own station number.
Team and Executive/Secretary Functions
47

Team and Executive/Secretary Functions With Assigned Trunk Lines

Step by Step
Team and Executive/Secretary Functions With Assigned Trunk Lines
If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you. In addition, you can also activate call forwarding or a ring transfer for the lines of your group.

Forwarding Calls on Lines

You can immediately forward internal or external calls on lines of your group to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one line activates the func­tion for all members in your group.
Lift the handset.
C
F>9:
or ; or
:
Enter the code.
Enter the desired line number.
D
Enter the line type you wish to use:
<
1 = all calls, 2 = external calls only, 3 =internal calls only
D L Enter the destination number (without the external
code).
Deactivating call forwarding:
C Lift the handset.
G>9: Enter the code.
D L Enter the desired line number.
If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
48
Step by Step
Team and Executive/Secretary Functions With Assigned Trunk Lines
Transferring Calls Directly to the Exec­utive (Only in an Executive/Secretary Group)
Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.
Activating this function:
Lift the handset.
C
F>9;
D L
C
G>9;
D L
Enter the code.
Enter the desired line number.
Deactivating this function:
Lift the handset.
Enter the code.
Enter the desired line number.
49

Using Other Team Functions

Step by Step
Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member tele­phones in the order in which they are received ( hunt group) or simultaneously (= group call) until one mem­ber of the group accepts the call. You can also belong to a team (including executive/sec­retary ones) to which multiple lines have been as­signed. Æ page 48.
Each member of the group remains available under his or her own station number.
You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (in­cluding an executive/secretary team).
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 53!
You belong to a hunt group or a group call:
C Lift the handset.
GA> or FA> L Enter the code for "leave" or "join".
You belong to multiple groups or to one group with lines (including executive/secretary teams):
C Lift the handset.
GA> or FA> Enter the code for "leave" or "join".
G L Enter the code for "Leave all groups".
or
F L Enter the code for "Join all groups.
50
Step by Step
or
D L
C
F?@
Using Other Team Functions
Enter a group/trunk number to directly "leave or join".
If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact the service personnel to find out if a pickup group has been configured.
Precondition: You telephone rings briefly.
Lift the handset.
Enter the code.

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at up to five other phones. The person who answers first receives the call.
Special features must be taken into consider­ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 56!
Saving telephones for the ringing group:
C Lift the handset.
FA: Enter the code.
D L Enter the internal station number.
Removing all telephones in call ringing group:
C Lift the handset.
GA: L Enter the code.
51
Using Other Team Functions
Step by Step

Uniform Call Distribution (UCD)

If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.
Logging on and off at the beginning and end of your shift:
Lift the handset.
C
F=9:
G=9;
or
G=9:
or
F=9;
D L
Enter the code for "Log on" or "Log off".
To log on, enter your identification number ("Agent:"). Contact the service personnel to find out what it is.
Logging on and off during your shift:
Lift the handset.
C
Enter the code for "Not available" or "Available".
Requesting and activating a work time:
If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un­til you log back on.
H or C You have or had an UCD connection.
F=9< or G=9< Enter the code for "on" or "off".
Turning the night service on and off for UCD:
Lift the handset.
C
F=9= or G=9= Enter the code for "on" or "off".
System networking via LAN (PC network)
52
Step by Step
Special Functions in the LAN (PC Network)
Special Functions in the LAN (PC Network)
If your telephone is operating in a HiPath 5000 RSM en­vironment, multiple HiPath 3000 systems are intercon­nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to the hunt group/group call
Æ page 50 of another HiPath 3000:
Lift the handset.
C
F=@
Enter the code.
Enter the (DISA) call number of the other
D
HiPath 3000.
Enter.
G
D Enter the (DISA) call number of your telephone.
G Enter.
GA> or FA> L Enter the code for "leave" or "join".
You belong to multiple groups of another HiPath 3000:
D Enter the group number for "Join/Leave, directed".
53
Special Functions in the LAN (PC Network)
Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Æ page 34 for your telephones from other HiPath 5000 RSM tele­phones.
Lift the handset.
C
or ; or
:
F=@
F:
Enter the code.
Enter the (DISA) call number of the HiPath 3000 to
D
which your telephone is connected.
Enter.
G
Enter the (DISA) call number of your telephone.
D
Enter.
G
Activating this function:
Enter the code.
Enter the line type you wish to use:
<
1 = all calls, 2 = external calls only, 3 = internal calls only
D L Enter the destination number (without external code).
Deactivating this function:
G: L Enter the code.
54
Step by Step
Special Functions in the LAN (PC Network)

Using Night Answer

If authorized (contact the service personnel), you can define telephones in other HiPath 3000 communica­tions platforms as the night answer Æ page 35.
Lift the handset.
C
F=@
D
G
D
G
F==
D L
G== L
Enter the code.
Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected.
Enter.
Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.
Enter.
Activating this function:
Enter the code.
Enter the destination number (= temporary night an­swer service) within 5 seconds.
Deactivating this function:
Enter the code.
55
Special Functions in the LAN (PC Network)
Step by Step

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 51.
Saving the telephones for the ringing group:
Lift the handset.
C
FA:
D
G L
C
GA: L
Enter the code.
Enter the call number.
Enter.
Removing all telephones in call ringing group:
Lift the handset.
Enter the code.
56
Step by Step
Special Functions in the LAN (PC Network)

Controlling Relays

If this feature is configured (contact the service person­nel, you can also control relays Æ page 46 in other HiPath 3000 communications platforms.
Lift the handset.
C
FB9
F=@
or
GB9
... = LEnter the relay.
:
Enter the code.
Enter the (DISA) call number of the HiPath 3000 in
D
which the relay is to be controlled.
Enter.
G
Enter the (DISA) call number of the telephone from
D
which you wish to control the relay.
Enter.
G
Enter the code for "on" or "off".
57
Special Functions in the LAN (PC Network)
Step by Step

Opening the Door

If this feature is configured (contact the service person­nel), you can also activate the door opener Æ page 15 in other HiPath 3000 communications platforms.
Lift the handset.
C
F=@
D
G
D
G
F?:
D L
Enter the code.
Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened.
Enter.
Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Enter.
Enter the code.
Enter the call number of the entrance telephone.
All About Your Telephone
58

Documentation

Documentation
You can find these operating instructions in the Internet in PDF format under
http://www.hipath.com
and on CD-ROM (ask the service personnel) in HTML and PDF format.
The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Or­ganisation of via the following Internet address.
http://www.click4business-supplies.de
CD-ROM article number: P31003-H3540-C140-*-6Z19 Article number of these operating instructions: A31003-H 1012-C12 0-3-7619
In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.
To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.
59

Fixing Problems

Fixing Problems

Telephone Maintenance

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con­taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring:
Check whether the "do not disturb" function was activated on your tele­phone. On lifting the handset, you will hear a special dial tone. If so, deac­tivate it Æ page 14.
You cannot dial an external number:
Check whether you telephone is locked. On lifting the handset, you will hear a special dial tone. If so, unlock the telephone Æ page 30.
To correct any other problem:
First contact the service personnel. If the service personnel is unable to correct the problem, contact Customer Service.
60

Index

Index
A
account code agents announcement answering a timed reminder appointment assigning a DID number assigning available keys assigning programmable keys associated dialing/dialing aid automatic connection setup
C
call
accepting, group answering entrance telephone forwarding forwarding in a team forwarding MSN in CO parking pickup, directed rejecting retrieving from park retrieving held
transfer after announcement call charge assignment call signal call transfer call volume call waiting
accepting
allowing
preventing call waiting (camp-on)
tone off call waiting on/off call waiting tone on/off caller ID
restoring display of
suppressing display of caller ID caller ID suppression calling a second party
.............................................. 26
.......................................................... 52
........................................... 18
................................................ 32
........................... 20
............................ 32
..................... 19
..................................... 51
................................................ 10
................................ 15
............................................... 34
.............................. 48
.......................... 36
...................................................... 24
...................................... 12
................................................... 12
............................... 24
......................................... 24
............................. 26
..................................................... 10
.................................................. 23
............................................ 10, 29
................................................. 11
.................................................... 11
............................................... 11
................................ 28
.................................................... 12
....................................... 12
.............................. 12
................................. 18
................................ 21
.................... 13
................. 32
.................... 20
............... 23
....... 18
calls
distributing calls in queue CE mark change call number cleaning the telephone conference connection setup, automatic consultation hold key
............................................... 52
.............................................. 52
......................................................... 2
................................... 39
.............................. 60
.................................................. 21
.................... 19
................................. 21
D
dialing
internal/external calls dialing internal calls
............................. 17
.................................... 17
dialing numbers
on-hook dialing
using redial
using speed-dialing
........................................ 17
.............................................. 25
................................ 25
direct inward system access (DISA) DISA
............................................................. 43
distributing calls do not disturb door opener
.......................................... 52
............................................. 14
................................................. 16
E
enhanced paging equipment entrance telephone
.................................... 15
executive/secretary functions explanation of symbols external code
.............................................. 17
................... 47
.................. 48
............................... 8
F
forwarding
multiple subscriber number (MSN) forwarding MSN in CO functions
activating/deactivating for another tele-
phone associated service
resetting
................................................... 34
.............................. 36
..................... 42
................................................... 40
G
group call
..................................................... 50
....... 43
..... 36
61
Index
H
handsfree answerback HiPath 5000 RSM
actuators group call hunt group night answer
.................................................. 57
................................................. 53
............................................... 53
........................................... 55
opening the door relays
........................................................ 57
ringing group transferring call forwarding
hotline
.......................................................... 19
hunt group
................................................... 50
.............................. 13
.................................... 58
........................................... 56
.................. 54
I
IP telephony
................................................ 53
K
keys
assigning fixed
.................................................. 32
............................................................ 7
L
LAN telephony LEDs=light emitting diodes locking
all phones locking all phones locking/unlocking the telephone
............................................ 53
....................... 7
................................................ 43
...................................... 43
M
mailbox making calls
making external calls making trunk calls malfunctions
........................................................ 13
to stored destinations
with the dialing aid
............................................... 60
........................... 25
................................. 20
................................. 17
...................................... 17
.............. 30
message
answering deleting/displaying receiving sending
................................................ 37
................................. 37
.................................................. 37
.................................................... 37
monitoring
silent
......................................................... 41
multiple subscriber number (MSN)
......... 36
N
night answer notes
.............................................................. 2
............................................... 35
O
open door
with a code open listening operating principle operating steps override
.............................................. 15
............................................. 10
....................................... 9
............................................. 8
.................................................. 28, 41
P
parking a call personal identification number pickup (call) PIN
................................................................ 31
for a telephone preventing and allowing automatic camp­on
.................................................................. 11
programming available keys programming keys programming your telephone project calls
............................................... 24
................ 31
............................................ 12, 51
....................................... 30
..................... 32
..................................... 32
.................. 29
................................................. 26
R
radio paging equipment PSE recall
............................................................. 23
receiving volume redialing a number relays
............................................................ 46
relocate
........................................................ 39
reserving a trunk
.................................. 10, 29
..................................... 25
........................................ 19
.................... 46
62
Index
resetting functions resetting services ring tone
...................................................... 29
..................................... 40
....................................... 40
ring transfer
in an executive/secretary team ring volume ringing group room monitor
................................................. 29
............................................... 51
.............................................. 41
S
saving a PIN secretary functions setting your telephone silent monitor simple paging equipment speaker call special dial tone speed-dialing
dialing numbers
saving station speed-dialing
system station number
assigning station speed-dialing suffix-dialing switches system speed-dialing system-wide cancellation
................................................ 31
.................................... 48
.............................. 29
.............................................. 41
......................... 46
................................................. 18
.......................................... 13
...................................... 25
..................................................... 25
.................................................. 20
............................ 25, 32
................................................ 18
...................................................... 46
................................ 25
......................... 40
T
team with trunk keys telephone
cleaning
locking
.................................................... 60
...................................................... 30
locking another
locking/unlocking
locking/unlocking all phones
maintaining
operating
settings
testing
.............................................. 60
.................................................... 9
.................................................... 29
...................................................... 33
using another like your own telephone data service telephone maintenance
................................ 48
....................................... 43
.................................... 30
.............................. 45
............................ 60
............ 49
................. 32
................. 43
................. 38
telephone test
............................................ 33
temporary phone using a temporary phone testing the telephone
........................................ 38
................................ 33
testing the telephone functions text message
answering deleting/displaying receiving
sending three-party conference time-dependent hotline toggle tone dialing tone dialing (DTMF dialing) trace call
................................................ 37
................................. 37
................................................... 37
..................................................... 37
.............................. 21
............................. 19
........................................................... 21
.................................................. 18
....................... 18
....................................................... 14
transfer (call)
after announcement transfer call trunk flash
.................................................. 23
.................................................... 20
trunk keys in a team trunk, reserving
.............................. 23
.................................. 48
.......................................... 19
U
UCD
.............................................................. 52
using functions from the outside
V
variable call forwarding
............................. 34
W
work time
.................................................... 52
.............. 33
............ 43
63
Quick-Reference Operating Instructions
(Appendix)

Overview of Functions and Codes (Alphabetical)

Consultation
Overview of Functions and Codes (Alphabetical)
The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key.
Functions
Accept a waiting call (camp-on)
Terminate second call,
1. Continue the call
Prevent automatic camp-on
Allow automatic camp-on
Call waiting tone on
Call waiting tone off
Accept call, directed
Accept call, group
Adjust ring volume
Adjust ring tone
Answer call
Assign station number (not for U.S.)
Associated dialing Associated service C FA< D Int. D
Operating Steps
I C
(1x or 2x)
C G=B9 L C F=B9 L C GA@ L C FA@ L
C F>B D
Consultation
Int.
F>>
C F>@
or
(
J
or
(
J
J K simultaneously
)
:
K
J K simultaneously
)
;
K
C C F=: D C F?@ D
MSN D Ext.
Int. L D Stn No.
%
Call charge assignment / account code
C F?9 D
Code G if appl. L D Ext.
65
Overview of Functions and Codes (Alphabetical)
Functions
Call forwarding on
Call forwarding off
Forward Line: On
Forward Line: Off
Call forwarding in carrier network on
Call forwarding in carrier network off
Call waiting (camp-on)
Change call number
Operating Steps
C F:: D C F:; D C F:< D C G: L C F>9: D
F>9: D
C C
F>9: D
G>9: D
C C F?=: D C F?=; D C F?=< D C G?=: L D
G?=; L D
C
G?=< L D
C
Int. L Stn busy; wait 5 seconds
C D
Stn No. L
Stn No. L
Stn No. L
Tr k No . : D Stn No.
Tr k No . ; D Stn No.
Tr k No . < D Stn No.
Trk No. L
MSN D Ext. L
MSN D Ext. L
MSN D Ext. L
MSN
MSN
MSN
C FB=:B D
Code
D
GB=:B
L L L
L L L
own call No.
Change call volume
Changeover on (lock)
Changeover off (unlock)
Lock all phones
Unlock all phones
Consult
Quit consultation,
1. Continue the call
Toggle
Start three-party conference
Connect parties
66
or
H
(
J
) J K simultaneously
K
C F?? D Code C G?? D Code C FB=< D
Int. F
C FB=< D Int. G
Consultation
H
(1x or 2x)
Consultation
Consultation
Consultation
F; F<
Stn No.
D
I
%
Overview of Functions and Codes (Alphabetical)
Consultation
Functions
Control relay on
Control relay off
Conversation (entrance telephone)
Open door
Door release on
Door release off
DND on
DND off
DTMF dialing/Tone dialing
Ending a call
Group call, leave
Group call, join
Operating Steps
C FB9 (: C GB9 (:
or after 30 seconds C D Int.
C
Consultation
C FAB D C GAB D
C FB@ L
...=) L
...=)
L
F?: D
Int. + Code L (: or ;)
Int. L
Int.
C GB@ L
Consultation
H
Release
or
I C GA>
or
C GA>G C GA> D C FA>
or
C FA>G C FA> D
or
Group
or
Group
F>< D
%
Hotline
Making calls Monitoring (only U.S.) C FB== D Int.
Mute off
Mute on
Night answer on
C
Stn No. or D Stn No.
C D
Mute
H
Mute
H C F== D Int. L or
C F==F L
Night answer off
Override Stn busy
C G== L
C
F?; L
67
Overview of Functions and Codes (Alphabetical)
Functions
Paging another person (not for U.S.)
Answer page
(simple paging equipment)
Answer page
(enhanced paging equipment)
Park a call
Retrieve parked call
Phone test
Picking up (retrieving) a held call
Redial
Reject call
Reserve trunk
When the reserved trunk is free
Reset services
Ring transfer on
Operating Steps
C F=> D C F>B D
C G=> D
Consultation
H
...B) L I
(
9
C G>?(9
Int. L
Int.
Int.
...B)
F>?
C FB=9 C F?< D
Redial
C
Release
Busy (external); wait 5 seconds
C D
D Ext.
C
Line No.
C G9 L C F>9; D
Line No.
L
I
Ring transfer off
Ringing group on
Ringing group off
Room monitor on
Room monitor off
Monitoring a room
Save timed reminder
Delete timed reminder
Accept timed call Saving a PIN C FB< D Old code D 2x new code
68
G>9; D
C C FA: D
GA: L
C C FAA L H
Line No.
Int.
L
L
I C D Int.
C F=? D (Time, e.g. 0905) L C G=? L C I
%
Overview of Functions and Codes (Alphabetical)
Consultation
Consultation
Consultation
Functions
Send message
Delete message (sent)
Accept message
Speaker call
HF answerback
Start conference
The other party does not respond
1. Continue the call
Add a party to the conference (max. five)
Leave conference
Remove party
Remove ISDN central office party
from the conference (only for U.S.)
Store a callback
Delete callback
Accept callback
Operating Steps
C F?A D C G?A: L C L G?A<
C FA9 D C
Stn No.
C D
Stn No.
D
(1x or 2x)
Consultation
Consultation
I
Consultation
Consultation
Callback
C G>A L C
Int. (9...B) L
Int. L
D Stn No.
F<
G< F=B:
etc.
F<
%
Suppress caller ID on
Suppress caller ID off Telephone data service H F=; D Trace call (not for U.S.) H FA=
Transferring a call
...after announcement to group
C FA? L C GA? L
Consultation
Consultation
Consultation
H
Consultation
FA9
H
Stn No.
D
I
D Group L H
Trunk flash H F>: D
Consultation
69
Overview of Functions and Codes (Alphabetical)
Functions
UCD
Log on at beginning of shift
Log off at end of shift
Log off work
Log on work
Work time on
Work time off
Night answer on
Night answer off
Use speed-dialing
Speed-dialing: store station
Using another phone temporarily
Using mailboxes
Operating Steps
C F=9: D C G=9: L C G=9; L C F=9; L
or H)
(
C
(
C
or H)
F=9< L
G=9< L C F=9=F L C G=9= L
Speed-dial
C
0...*9 or 000...999) or
(
*
C F@ D C FB; D
C F>9A D C L G?A<
Message Waiting
C L
Code L
D
(*0...*9 or 000...999)
*0...*9 L D Ext. L
Int. D Code
or
L
70
%

FCC and Industry Canada Compliance

This section describes the requirements for compliance with Federal Communications Com­mission (FCC) Rules and Industry Canada CS-03 standard.

FCC Certification and Requirements

The following paragraphs describe requirements and information based on FCC rules.
Service
If you experience problem with the Siemens optiPoint 500 telephone, contact Siemens cus­tomer support at 1-800-835-7656 for information on service and repairs. The telephone com­pany can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.
FCC Rules, Part 15
The Siemens optiPoint 500 telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a com­mercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interfer­ence in the user’s expense.
FCC Rules, Part 68
1. FCC Part 68 Certification The Siemens optiPoint 500 telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint 500 telephone to be retained, all other products used in conjunction with the Siemens optiPoint 500 telephone must also be FCC Part 68 certified for use with the front-end terminal equipment. If any of these components are not certified, Siemens is required to obtain FCC Part 68 certification of the assembled equip­ment prior to connection to the telephone network. Part 68 certification requires Siemens to maintain this approval and as such are responsible for the following: – Any component added to the Siemens optiPoint 500 telephone, whether it bears com-
ponent certification or not, will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that new component can be used;
– Any modification/update made to the Siemens optiPoint 500 telephone will require a
Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that modified component can be used;
– Siemens optiPoint 500 telephone complies with and will continue to comply with all the
applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-time of the product.
If at any time the ownership of Siemens optiPoint 500 telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner.
2. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this in­formation must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local tele­phone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens opti­Point 500 telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Network connection (i.e. have a REN stated on the label) and the highest REN.
3. Facility Interface Information Siemens optiPoint 500 telephone connects to the public switched telephone network through FCC Part 68 certified front-end host PBX equipment which specifies the type of network jacks to be used.
4. Disruption of the Network If the Siemens optiPoint 500 telephone disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as pos­sible. You are also informed of your right to file a complaint with the FCC.
5. Telephone Company Facility Changes The telephone company can make changes in its facilities, equipment, operations, or pro­cedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service.
6. Hearing-Aid Compatibility Telephones for emergency use and telephones installed in common areas such as lobbies, hospital rooms, elevators, and hotel rooms must have handsets that are compatible with magnetically coupled hearing aids. Persons who are not in common areas must also be provided with hearing-aid compatible handsets, if needed. The Siemens optiPoint 500 telephone complies with the FCC Rules, Part 68, Section
68.316 Hearing Aid Compatibility and 68.317 volume control requirements.
7. Programmed Dialer Features When you program emergency numbers or make test calls to emergency numbers using Siemens products with programmed dialer features, stay on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in off-peak hours, such as early morning or late evening.

Equipment Attachment Limitations

The following are notices required by Industry Canada Terminal Attachment Program Certifica­tion Procedure CP-01, Part I, Section 14.
Ringer Equivalence Number (REN)
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the re­quirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed
5. The REN is associated with the analog loop-start and ground-start telephones. It is not ap­plicable to Siemens optiPoint 500 telephones.
Equipment Attachment Limitations
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety re­quirements as prescribed in the appropriate Terminal Equipment Technical Requirement doc­uments. The Department does not guarantee the equipment will operate to the user’s satis­faction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunc­tions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connect­ed together. This precaution may be particularly important in rural areas.
DANGER
Users should not attempt to make such connections themselves, but should con­tact the appropriate electric inspection authority, or electrician, as appropriate.
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