11.5. Edit menu .................................................................................................. 118
12. Support and Contact ............................................................................................ 120
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12.1. User Community ....................................................................................... 120
12.1.1. Log In .............................................................................................. 120
12.1.2. Validate Your Warranty .................................................................. 121
12.1.3. Submit a Ticket ............................................................................... 122
12.2. Contact Us ................................................................................................. 124
About SHINING 3D
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1. Hardware
Item
quantity
unit
Standard Version
Scan body
1
set
Power adapter
1
piece
Power cable
1
piece
Data cable
1
piece
USB drive
1
piece
Calibration board
1
piece
Calibration board support
1
piece
Markers
1
pack
1.1. Packing List
The items listed in the packing list refer to the components and material that should be
included in the package. The components may be different as listed when you purchase
other accessories or change any item with your supplier. Please check carefully when
opening the package.
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1.5. Set Up
Hardware set-up
⚠Note: Make sure the cable will stay well plugged in during the operation.
Device Manager, display of the scanner
2 3 4
1
Plug the data cable on the PC port of the scanner (1). The red dot on the cable should
be on up.
Connect the scanner cable to a USB port (2)
Connect the power cable and power adapter. (3-4)
The camera port is intended for the Color camera [see 9.1.2] or the HD prime [see
11.1.2]
After plugged into the computer, check the Device Manager. The scanner should be
displayed like the following picture: under Imaging devices or Cameras, 2 “Microview
MMVC1500MF Camera”
Other cameras should be disable, Right click > disable device.
After the scan, right click > enable device, Windows will run the driver again.
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Other camera in the Device Manager
Enable/ disable device on project file
If the drivers are not installed properly, or the Alert “device off-line” keeps coming
back. Right click on the “Microview MVC1500MF Camera” and uninstall the driver.
Unplug and re-plug the USB, Windows will re-install the drivers by itself.
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2. Software
2.1. Download
Step 1: Go to https://www.einscan.com/software-download.
Click “EinScan Software Download” to download the latest version software for
EinScan.
Step 2: Register using the form. All filed with * must be filled in.
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⚠Note: Administrator rights are required for the installation of the software only.
Double click installation package, accept the modification on your computer
Select installation language
Installation conflict
Step 3: Download the installer. Save or Save as in the desired location on your
computer.
2.2. Software installation
Choose the installation language, then click OK.
If a previous version of EinScan-Pro serires software is found it will need to be
unistalled first.
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Follow the instruction on the pop-up window
You must accept the agreement to install EXScan Pro.
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Click the Checkbox and click Next to approve the Privacy Notice
Choose the default installation path or click the Browse button to select the
installation path. Default installation path is recommended.
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Wait for the installation to be completed
Click the Checkbox and click Finish. The software will start automatically
When the installation is completed, there will be a shortcut Icon of the
software on the desktop.
The shortcut in the Start Menu is shown as below:
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EXScan Pro on the start menu
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start menu > Shining3d_EinScan-Pro series > Uninstall
Click Yes to uninstall the software
2.3. Uninstall Software
To install upgraded version of EinScan-Pro series in the future, you may need
uninstall previous software first.
To uninstall the software, when the software is closed, in the start menu Click
Uninstall.
Or go to Control Panel > Programs > Program and Features, choose EinScan-Pro
series and right click to uninstall.
Follow the instructions step by step.
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Click OK
Then delete the Shining3D folder and its content in (C:).
2.4. Update
Make sure to run the latest version of EinScan-Pro series.
If a new version is available, a pop-up will show when you start the software.
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Update Reminder
Click Yes to update the software version
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Activation tool
Click OK to continue
2.5. Device activation
When you use the device for the first time, hardware activation will be required.
If your computer is connected to the internet, click “online activation”.
If the computer is not connected to the internet, you can also find the Ple file from
the USB drive.
If the activation fails, send a request for activation file to
einscan_support@shining3d.com and mention your serial number. You can find the
serial number from the sticker on the scanner or label on packing box listing as
“EinscanXXX-XXXXXXXXXX”.
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Connection failed, check your internet connection or do local activation
click “” to reveal the “Local activation” button
Save the .PLE file on your PC, then on the activation menu.
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Browse and import the .PLE file.
Selection of scanner type
2.6. Interface and Parameter
At first, after opening the software, click on the icon to choose between Pro and Pro+
Next the scan mode selection will display.
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2.6.1. Navigate
Interface navigation
Navigation bar
Click the settings logo from the upper right to open the drop down menu.
Left mouse: rotate
Middle mouse: move the data
Scroll up and down: zoom in or out
Keyboard:
Spacebar to scan again or restart the scan & validate
Delete key to delete selected data
Esc key to exit current pop-up
Navigate between different menu by click on the circle.
2.6.2. Settings
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Drop down menu
Feedback window
Feedback
If you have any questions or suggestions, please share with us by clicking “Feedback”.
Please leave your email in “My E-mail”.
User Experience Enhancement Program
To help us improve the quality and user experience of EinScan, we hope to be
allowed to collect usage experience information. This information will not contain
your personal information or scanned data, and will not be accessible to any third
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party. This checkbox is selected by default, and we strongly recommend you keep it
Community drop down menu
checked. As a reward, the User Experience Enhancement Program will continuously
keep you informed with the newest software update information, to assure you get
free software updates and enjoy the latest improvements based on your collective
feedback. If you close the User Experience Enhancement Program, you might not be
informed with software updates automatically.
Factory Default
All settings modifications will go back to the original settings.
Language
Select the language for the interface, click apply to change, restarting the software is
not needed
About
For version information and support, email einscan_support@shining3d.com.
2.6.3. EinScan community
● Official Website
Redirects to SHINING3D’s official website (http://www.einscan.com/) for Einscan
product and information.
●Facebook
Redirects to facebook “EinScan Expert” for EinScan users to discuss and share the
ideas, achievements and experience.
● User Community
Redirects to the platform for EinScan users to validate the warranty and submit
support ticket when necessary. Service live software updates, manual, video
download can be accessed in user community. Register your EinScan at
community.shining3d.com
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Help window
2.6.4. Help Mode
●Open Help Mode
Click the question mark in the upper right bar, and open the help mode from the
drop-down menu.
Drop down menu
Display the help tool related to the current interface.
● Teamviewer
It opens S3D_teamviewer.exe, for online customer support access or display to other
screen or portable screen. Share your ID and password to allow our technicians to
remote control of your computer during online technical support
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Share the Your ID and password to allow access
Device fails to activate
Graphics card incompatible
2.6.5. Alerts
A pop-up alert will notify the user of a hardware or configuration issue. Check and
restart the software. If the error persists, please contact support by emailing
einscan_support@shining3d.com.
Fail to activate
For activation failure, make sure the scanner is well connected. Redo the activation.
For incorrect configuration
Try another USB port and update your graphics card drivers and restart the software.
If the computer has multiple graphic card, access to the NVIDIA Control Panel (right
click on the desktop). In Manage 3D Settings > Program Settings, Add EinScan
software. Then change the preferred graphic processor for this program. Select
NVIDIA processor. Click Apply to save the settings.
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Multiple graphic card detected
Change graphic card preferences for EXScan
Device offline or connection loose
Offline status in navigation bar
Device offline
When the device is offline, meaning the scanner is not connected to PC, please check
the connection and restart the software.
Mode not available
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