Page 1
UM-79E0B-000
SHIMANO Total Electric Power System
User's manual
E7000 Series
Original instructions
Page 2
Page 3
CONTENTS
English
IMPORTANT NOTICE
Important safety information
To ensure safety
NOTICE
.......................................................................................................4
Booklet Structure
Features of SHIMANO STEPS
Assist mode
Start your SHIMANO STEPS
Names of parts
Specifications
Preparation
...............................................................................................14
Charging the battery
About the charger LED lamp
About the battery LED lamps
Handling and charging the battery
Installing / removing the battery
......................................................................................3
.........................................................................3
...........................................................................................3
.........................................................................................7
..........................................................................8
........................................................................................................................9
.......................................................................... 10
........................................................................................... 13
.............................................................................................14
...................................................................................15
................................................................................................18
...............................................................................................18
.......................................................................................19
..........................................................................................20
Operation
About the setting menus
.................................................................................................24
Turning the power ON / OFF
Basic operation
Cycle computer basic screen
Changing assist mode
Switching to [WALK] mode (walk assist mode)
Current gear and traveling data display (SC-E7000)
Switching between displayed traveling data
..................................................................................................................26
................................................................................................24
................................................................................................28
.........................................................................................................30
........................................................................31
..........................................................................32
.............................................................................34
Accessing the setting menu
[Clear] Setting reset
[Clock] Time setting
[Light] Light ON/OFF
[Beep] Beep setting
.................................................................................................34
...........................................................................................................35
............................................................................................................36
..........................................................................................................38
............................................................................................................39
.................................................................32
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[Unit] Km/mile switch
[Language] Language setting
[Font color] Font color setting
[Adjust] Gear shifting adjustment with the electronic gear shifting unit
[RD protection reset] Reset RD protection
[Display speed] Adjust display speed
[Exit] Close setting menu screen
.........................................................................................................40
..............................................................................................41
..............................................................................................42
..............................................................................43
.....................................................................................44
...........................................................................................44
.....................................42
Settings (EW-EN100)
RD protection reset
Adjust
..............................................................................................................................45
Connection and communication with devices
About wireless functions
Troubleshooting
Battery LED lamp error indications
Error messages on the cycle computer
Troubleshooting
...................................................................................45
............................................................................................................45
.................................................. 46
.....................................................................................................47
......................................................................................... 48
.......................................................................................48
...................................................................................49
................................................................................................................52
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IMPORTANT NOTICE
•
Contact the place of purchase or a distributor for
information on installation, adjustment, and replacement
of the products which are not found in the user's manual.
A dealer's manual for professional and experienced bicycle
mechanics is available on our website (https://si.shimano.
com).
•
Use the product according to local laws and regulations.
•
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by SHIMANO INC. is under license. Other
trademarks and trade names are those of their respective
owners.
For safety, be sure to read this "user's
manual" thoroughly before use, follow it
for correct use, and store it so that it can
be referenced at any time.
Important safety information
WARNING
•
Do not disassemble or modify the product. This may
cause the product to not operate correctly, and you may
suddenly fall and be seriously injured.
To ensure safety
•
Be sure to observe the following in order to avoid burns
or other injury from fluid leakages, overheating, fire or
explosions.
DANGER
Handling the battery
•
Do not deform, modify, disassemble or apply solder directly to
the battery. Doing so may cause leakage, overheating,
bursting, or ignition of the battery.
•
Do not leave the battery near sources of heat such as heaters.
Doing so may cause bursting or ignition of the battery.
•
Do not heat the battery or throw it into a fire. Doing so may
cause bursting or ignition of the battery.
•
Do not subject the battery to strong shocks or throw it. If this
is not observed, overheating, bursting, or fire may occur.
•
Do not place the battery into fresh water or sea water, and do
not allow the battery terminals to get wet. Doing so may
cause overheating, bursting, or ignition of the battery.
•
Use the SHIMANO specified charger and observe the specified
charging conditions when charging the specified battery. Not
doing so may cause overheating, bursting, or ignition of the
battery.
WARNING
To ensure safe riding
•
Do not give too much of your attention to the cycle computer
display while riding, otherwise accidents may result.
•
Check that the wheels are securely installed to
the bicycle before commencing riding. If the
wheels are not securely installed, the bicycle may
fall over and cause serious injury.
•
If riding a power-assisted bicycle, make sure that
you are fully familiar with the starting-off
characteristics of the bicycle before riding it on
roads with several vehicle lanes and pedestrian
footpaths. If the bicycle starts off suddenly,
accidents may result.
•
Check that the bicycle lights illuminate before
riding at night.
Using the product safely
•
Be sure to remove the battery and charging cable before
wiring or attaching parts to the bicycle. Otherwise, an
electric shock may result.
•
When charging the battery while it is installed on the
bicycle, do not move the bicycle. The power plug for the
battery charger may come loose and not be fully inserted
into the electrical outlet, resulting in risk of fire.
•
Do not touch the drive unit when it has been
continuously used for a long period of time. The surface
of the drive unit becomes hot and could cause burns.
•
Periodically clean the chain using an appropriate chain
cleaner. The frequency of maintenance will vary
depending on the riding conditions.
•
Do not use alkaline or acidic cleaning agents for
removing rust under any circumstances. If such cleaning
agents are used, they may damage the chain and serious
injury may result.
•
When installing this product, be sure to follow the
instructions given in the user's manual. Furthermore, it is
recommended that you use only genuine SHIMANO parts
at these times. If bolts and nuts are left loosened or the
product is damaged, the bicycle may suddenly fall over
and serious injury may result.
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Handling the battery
•
If any liquid leaking from the battery gets into your eyes,
immediately wash the affected area thoroughly with
clean water such as tap water without rubbing your eyes,
and seek medical advice immediately. If this is not done,
the battery liquid may damage your eyes.
•
Do not recharge the battery in places with high humidity
or outdoors. Doing so may result in electric shock.
•
Do not insert or remove the plug while it is wet. If this is
not observed, electric shocks may result. If there is water
leaking out of the plug, dry it thoroughly before
inserting it.
•
If the battery does not become fully charged even 2
hours after the designated charging time, immediately
unplug the battery from the outlet and contact the place
of purchase. Doing otherwise may cause overheating,
bursting, or ignition of the battery. Refer to the battery
charger user's manual for the designated charging time
of the battery.
•
Do not use the battery if it has any noticeable scratches
or other external damage. Doing so may cause bursting,
overheating or problems with operation.
•
The operating temperature ranges for the battery are
given below. Do not use the battery in temperatures
outside these ranges. If the battery is used or stored in
temperatures outside these ranges, fire, injury or
problems with operation may occur.
1. During discharge: -10°C - 50°C
2. During charging: 0°C - 40°C
CAUTION
To ensure safe riding
•
Observe the instructions in the user's manual for the
bicycle, in order to ride safely.
Using the product safely
•
Never attempt to modify the system yourself. It may
cause problems with system operation.
•
Periodically check the battery charger and adapter,
particularly the cord, plug, and case, for any damage. If
the charger or adapter is broken, do not use it until it has
been repaired.
•
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
•
Do not allow children to play near the product.
Handling the battery
•
Do not leave the battery in a place exposed to direct
sunlight, inside a vehicle on a hot day, or other hot
places. This may result in battery leakage.
•
If any leaked fluid gets on your skin or clothes, wash it
off immediately with clean water. The leaked fluid may
damage your skin.
•
Store the battery in a safe place out of the reach of
infants and pets.
NOTICE
Using the product safely
•
If any malfunctions or other problems occur, contact the
place of purchase.
•
Be sure to install caps to any connectors which are not
being used.
•
For installation and adjustment of the product, consult a
dealer.
•
The Product is designed to be fully waterproof to
withstand wet weather riding conditions. However, do
not deliberately place them into water.
•
Do not clean the bicycle in a high-pressure wash. If water
gets into any of the components, operating problems or
rusting may result.
•
Do not turn the bicycle upside down. The cycle computer
or the shifting switch may get damaged.
•
Handle the product carefully, and avoid subjecting it to
any strong shocks.
•
Although the bicycle still functions as a normal bicycle even
when the battery is removed, the light does not turn on if
it is connected to the electric power system. Be aware that
using the bicycle under these conditions will be considered
non-observance of the road traffic laws in Germany.
•
When charging the battery while it is mounted on the
bicycle, be careful of the following:
-
When charging, make sure there is no water on the
charging port or the charger plug.
-
Ensure that the battery is locked into the battery
mount before charging.
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-
Do not remove the battery from the battery mount
while charging.
-
Do not ride with the charger mounted.
-
Close the charging port cap when not charging.
-
Stabilize the bicycle to ensure that it does not
collapse during charging.
Handling the battery
•
When you carry a power-assisted bicycle in a car, remove
the battery from the bicycle and place the bicycle on a
stable surface in the car.
•
Before connecting the battery, make sure that there is no
buildup of water or dirt in the connector where the
battery will be connected.
•
The use of a genuine SHIMANO battery is recommended.
If using a battery from another manufacturer, make sure
to carefully read the instruction manual for the battery
before use.
About used batteries
Disposal information for countries outside
the European Union
This symbol is only valid within the
European Union. Follow local regulations
when disposing of used batteries. If you
are not sure, consult the place of purchase
or a bicycle dealer.
Care and maintenance
•
The number found on the battery mount key is necessary
when purchasing spare keys. Keep it in a safe place.
There is a space to enter the key number on the back
cover of this user's manual. Enter the key number for
safekeeping and later reference.
•
Contact the place of purchase for updates of the product
software. The most up-to-date information is available
on the SHIMANO website. For details, refer to the
"Connection and communication with devices" section.
•
Do not use thinner or other solvents to clean any of the
products. As such substances may damage the surfaces.
•
You should periodically wash the chainrings in a neutral
detergent. In addition, cleaning the chain with neutral
detergent and lubricating it can be an effective way of
extending the useful life of the chainrings and the chain.
•
Use a damp cloth, with the water well wrung out, when
cleaning the battery and plastic cover.
•
For any questions regarding handling and maintenance,
contact the place of purchase.
•
Products are not guaranteed against natural wear and
deterioration from normal use and aging.
•
For maximum performance we highly recommend
SHIMANO lubricants and maintenance products.
Assist
•
If the settings are not correct, for instance if the chain
tension is too tight, the proper assist force may not be
obtained. If this happens, contact the place of purchase.
Connection and communication with PC
A PC linkage device can be used to connect a PC to the
bicycle (system or components), and E-TUBE PROJECT can be
used to carry out tasks such as customizing single
components or the whole system and updating firmware.
•
PC linkage device: SM-PCE1/SM-PCE02
•
E-TUBE PROJECT: PC application
•
Firmware: software inside each component
Connection and communication with
smartphone or tablet
It is possible to customize single components or the system,
and update firmware, using E-TUBE PROJECT for
smartphones/tablets after connecting the bicycle (system or
components) to a smartphone or tablet via Bluetooth
•
E-TUBE PROJECT: app for smartphones/tablets
•
Firmware: software inside each component
®
LE.
5
Label
•
Some of the important information contained in this
user's manual is also indicated on the battery charger
label.
Inspection prior to each ride
Check the following before riding the bicycle.
•
Is the drivetrain shifting smoothly?
•
Is there looseness or damage on the component parts?
•
Is the component mounted securely to the frame/
handlebar/stem?
•
Is there abnormal noise during riding?
•
Is the battery sufficiently charged?
If you notice any potential problem, please contact the
place of purchase or a bicycle dealer.
Please avoid wearing clothes that can get caught in the
chain or wheel because it can lead to an accident.
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FCC compliance information
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired
operation.
NOTICE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-
Reorient or relocate the receiving antenna.
-
Increase the separation between the equipment and
receiver.
-
Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
-
Consult the dealer or an experienced radio/TV
technician for help.
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Booklet Structure
SHIMANO STEPS user's manuals are split among several booklets, as described below.
•
SHIMANO STEPS user's manual (this document)
This is the basic user's manual for SHIMANO STEPS. It contains the following content.
-
SHIMANO STEPS quick guide
-
How to read the cycle computer and configure settings
-
How to operate assist bicycles that use flat handlebars, such as city, trekking, or MTB type bicycles
-
How to handle errors displayed on the cycle computer and perform other troubleshooting tasks
•
SHIMANO STEPS user's manual for drop handlebar bicycles (separate booklet)
This booklet describes how to operate assist bicycles that use a drop handlebar and are controlled using a dual control
lever. This should be read along with the SHIMANO STEPS user's manual.
•
SHIMANO STEPS special battery and parts user's manual
It contains the following content.
-
How to charge and handle the SHIMANO STEPS special battery
-
How to attach and remove the SHIMANO STEPS special battery to the bicycle
-
How to use the satellite power button and satellite charging port
-
How to read the battery LEDs when charging or during an error, and how to handle errors
Be sure to read these user's manuals thoroughly before use, and follow it for correct use. Store the user's manuals so that
they can be referenced at any time.
The latest user's manuals are available on our website (https://si.shimano.com).
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Features of SHIMANO STEPS
•
High-End MTB assistance components.
•
Powerful propulsion and silent drive unit.
•
Smooth and natural power assistance and riding experience.
•
Support optimal suspension design afforded by compact drive unit construction. Shorter chain stay frame gives rider easier
handling.
•
Assist power stopped simultaneously with the stop of the rider's pedaling. Quickly re-start assistance upon pedaling again.
Power assist system cooperates and harmonizes with human output.
•
Superior control performance facilitates comfortable riding on mountain trails.
•
Efficient pedaling even when power assist cuts off.
•
Easy to operate assist switch system designed in accordance with ergonomic principles.
•
Cycle computer that is compact without loss in visual clarity provides detailed traveling data by color recognition.
•
Q-Factor comparable to mountain bikes reduces burden on the legs from the MTB rider's experiences.
•
Optional chain device supports for rough riding conditions available.
•
Large-capacity battery allows you to enjoy long rides.
•
Intelligent walk assist with SEIS RD provides powerful assistance when walking the bicycle across uneven terrain such as
rocky areas.
*
The Walk assist mode function may not be able to be used in certain regions.
Q factor
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Assist mode
You can select an assist mode for each particular application.
[BOOST] [TRAIL] [ECO]
Steep slopes and precipitous mountain
roads
When the battery level is running low, the level of assistance is lowered to increase the traveling range.
Gentle ascending slopes and level
ground
•
Long distance riding on level
ground
•
Level parks with signals
[OFF]
•
When you don't need power assistance.
•
When you are concerned about remaining battery power.
[WALK]
This function is effective when walking the E-BIKE, taking it up a sloping road, or walking it across uneven terrain such as
rocky areas.
The intelligent walk assist function activates when an electronic gear shifting system is connected.
Intelligent walk assist: Generates high torque.
Quick walk assist: Starts immediately after pressing the switch.
*
The Walk assist mode may not be able to be used in certain regions.
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Start your SHIMANO STEPS
1.
Charge the battery.
It is possible to charge the battery even while it is mounted on the bicycle.
For details, see “Charging the battery while installed on the bicycle.”
< Down-tube mount type battery >
Example : BT-E8010
2
1
3
Light On
< Integrated battery >
BT-E8020
2
1
Lights up
Flashing
Charging
Charging error
Light On
3
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2.
Turn on the power.
To turn off the power, repeat this procedure.
< Down-tube mount type battery >
BT-E8010 / BT-E8014
< Integrated battery >
NOTICE
When turning the power ON/OFF, do not place your foot on the pedal.
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3.
Select your preferred assist mode.
The bicycle is equipped with either SC-E7000 or EW-EN100.
*
When the power is turned on, assist mode is set to [OFF].
< SC-E7000 >
Assist mode
display
< EW-EN100 >
LED1
Button
*
To change to the [WALK] assist mode, it is
necessary to operate the above assist switch.
4.
Ride the bicycle.
Assist will start when you start pedaling.
X
Y
Lit in light blue
[BOOST]
X
Y
[TRAIL]
[ECO]
[OFF]
LED1 Assist mode
OFF
Lit in green
Lit in yellow
OFF
[BOOST]
Press button
[WALK]
Long press Y
Short press X
[OFF]
[ECO]
[TRAIL]
[OFF]
CAUTION
Before riding, please check the brake system of your bicycle and
how to operate it beforehand.
5.
Turn off the power.
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Names of parts
(C)
(I)
(D)
(E)
(B)
(G)
(H)
(F)
(A)
(A)
Cycle computer/Junction [A]:
SC-E7000
EW-EN100
(B)
Assist switch:
SW-E7000
SW-M8050
(C)
Drive unit:
DU-E7000
(D)
Battery (external type)/
Battery mount (external type):
BT-E8010
BT-E8014
BM-E8010
(E)
Battery charger:
EC-E6000
EC-E6002+SM-BCC1
(F)
Battery (built-in type)/
Battery mount (built-in type):
BT-E8020
BM-E8020
(G)
E-TUBE(EW-SD50)
When using electronic gear shifting
(H)
Shifting switch:
SW-E7000
SW-M8050
(I)
Rear derailleur (DI2):
RD-M8050
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Specifications
Operating temperature
range: During discharge
Operating temperature
range: During charging
Storage temperature -20 - 70˚C Rated voltage 36 V DC
Storage temperature
(Battery)
Charging voltage 100 - 240 V AC Motor type Brush-less DC
Charging time
*
The maximum speed up to which power assistance is provided is set by the manufacturer and is conditional on where the
bicycle is to be used.
-10 - 50˚C Battery type Lithium ion battery
Please read the SHIMANO
0 - 40˚C Nominal capacity
-20 - 60˚C Drive unit type Midship
Please read the SHIMANO
STEPS special battery and
parts user's manual.
Rated drive unit power 250 W
STEPS special battery and
parts user's manual.
Preparation
You cannot use the battery immediately after shipment.
The battery can be used after charging it with the designated charger.
Be sure to charge it before use. The battery can be used when the LED on it lights up.
Please read the SHIMANO STEPS special battery and parts user's manual for the latest information about charging and
handling the battery.
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Charging the battery
You cannot use the battery immediately after shipment. If the bicycle is stored for an extended period of time immediately
after purchase, you will need to charge the battery before using the bicycle. Once the battery is charged, it starts to
deteriorate.
The battery can be used after charging it with the designated charger.
Be sure to charge it before use. The battery can be used when the LED on it lights up.
The charging time will vary depending on the battery level and the battery charger being used. Refer to the battery charger
user's manual for the designated charging time.
The use of a genuine SHIMANO battery is recommended. If using a battery from another manufacturer, make sure to
carefully read the instruction manual for the battery before use.
Connect to E-TUBE PROJECT and click [Connection check] to confirm whether the battery in use is a genuine SHIMANO
battery or another brand.
DANGER
•
Use the SHIMANO specified charger and observe the specified charging conditions when charging the specified battery. Not doing
so may cause overheating, bursting, or ignition of the battery.
CAUTION
•
When charging the battery while it is mounted on the bicycle, be careful not to trip over the charger cord or get anything caught on it. This
may lead to injury or cause the bicycle to fall over, damaging the components.
NOTICE
• When removing the battery charger power plug from the outlet or the charging
plug from the battery, do not pull it out by the cord.
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When charging the battery alone
1.
Connect the battery charger’s power plug to the outlet.
2.
Insert the charging plug into the battery's charging
port.
•
Charge the battery on a flat surface indoors.
BT-E8010/BT-E8014
Battery Charging port
Charging plug
BT-E8020
Charging plug
Charging port
Battery
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Charging the battery while installed onto the bicycle
1.
Insert the battery charger power plug into the outlet.
2.
Insert the charging plug into the charging port on the battery mount or the battery.
*
Place the battery charger main body on a steady surface such as the floor before charging.
*
Stabilize the bicycle to ensure that it does not collapse during charging.
BT-E8010/BT-E8014
Charging port
Battery
Charging plug
BT-E8020
Charging port
Charging plug
Battery
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About the charger LED lamp
After charging has started, the LED lamp on the charger
lights up.
Lit up
Blinking
Turned
off
About the battery LED lamps
You can check the current charging status on the LED lamp
on the battery.
Charging
Charging error
Battery disconnected
EC-E6000
Charger LED lamp
EC-E6002
Charger LED lamp
Charging-in-progress indication
Battery level indication*1 Battery level
0 - 20%
21 - 40%
41 - 60%
61 - 80%
81 - 99%
100%
*1
: No light : Lit up : Blinking
18
Battery LED lamps
Page 21
Battery level indication
The current battery level can be checked by pressing the battery's power button.
Battery level indication*1 Battery level
100 - 81%
80 - 61%
60 - 41%
40 - 21%
20 - 1%
0%
(When battery is not installed on bicycle)
0%, Power off / Shutdown
(When battery is installed on bicycle)
*1
: No light : Lit up : Blinking
NOTICE
When remaining battery capacity is low, system functions begin to shut off in the following order.
1. Power assistance (Assist mode automatically switches to [ECO] and then assistance shuts off. The switch to
[ECO] occurs earlier if a battery-powered light is connected.)
2. Gear shifting
3. Light
Handling and charging the battery
Charging can be carried out at any time regardless of the amount of charge remaining, but you should fully charge the
battery at the following times. Be sure to use the dedicated charger when recharging the battery at these times.
•
The battery is not fully charged at the time of purchase. Before riding, be sure to charge the battery until it is fully
charged.
If the battery has become fully spent, charge it as soon as possible. If you leave the battery without charging it, it will
cause the battery to deteriorate.
•
If the bicycle will not be ridden for a long period of time, store it away with approximately 70% battery capacity
remaining. In addition, take care not to let the battery become completely empty by charging it every 6 months.
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Installing / removing the battery
Installation of the battery
CAUTION
•
Hold the battery firmly and be careful to prevent dropping when installing. The battery may fall out while riding if not properly
locked in place.
•
Pay attention to the following to prevent the battery from falling while riding the bicycle.
-
Make sure the battery is locked securely on the battery mount.
-
Do not ride the bicycle with the key inserted.
NOTICE
Before riding, make sure that the charging port cap is closed.
BT-E8010/BT-E8014
1.
Insert the battery from bottom side.
•
Align the indentation in the bottom of the battery
with the protrusion on the battery mount.
2.
Slide the battery.
•
Push in the battery until there is a click.
3.
Remove the key.
•
Return the key to the locked position and then
remove the key.
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BT-E8020
This procedure is an example using a frame whose battery is removed/installed from below.
1.
Insert the battery from bottom side.
2.
Slide the battery.
•
Push in the battery until there is a click.
Removing the battery
CAUTION
•
Hold the battery firmly and be careful to prevent dropping when removing or carrying it.
BT-E8010/BT-E8014
1.
Insert the Key.
Turn off the power, then insert the key into the key
cylinder in the battery mount.
Push power button to turn off the power.
2.
Turn the key until you feel some resistance.
Key
Key cylinder
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3.
Remove the battery
•
Slide the battery, then remove it carefully.
•
You can remove the battery only when the key is in
the unlocked position.
BT-E8020
•
This procedure is an example using a frame whose battery is removed/installed from below.
•
If using a battery cover manufactured by another company, remove the battery cover before removing the battery.
1.
Open the keyhole cap.
Turn off the power, then open the keyhole cap.
Key hole cap
Push power button to turn off the power.
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2.
Unlock the battery.
(1) Insert the key into the key cylinder in the battery mount.
(2) Turn the key.
(3) Push the key in.
The battery is unlocked. The plate spring holds the battery in place, preventing it from falling out.
(1)
Key cylinder
(2)
(3)
Key
3.
Remove the battery.
(1) Remove the key, then close the keyhole cap.
(2) Remove the battery carefully.
(3)
NOTICE
Do not install or remove the battery with the key left inserted on the battery mount or the keyhole cap left open.
The battery may be damaged by coming into contact with the handle of the key or the keyhole cap.
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Operation
Turning the power ON / OFF
•
The power cannot be turned on while charging.
•
If the bicycle has not moved for over 10 minutes, the power will automatically turn off (automatic power off function).
NOTICE
Do not place your foot on the pedals when turning ON/OFF. This may cause a system error.
It is possible to forcibly power off BT-E8010/BT-E8020 by holding down the power button for 6 seconds.
1.
Press the power button on the battery. The LED lamps
will light up indicating remaining battery capacity.
NOTICE
When turning on the power, check that the battery is firmly
attached to the battery mount.
< BT-E8010/BT-E8014 >
Power button
< BT-E8020 >
Power button
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Page 27
Screen display when power is turned ON
SC-E7000
This screen appears when the power is turned ON.
EW-EN100
The LED2 turns ON.
LED2
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Basic operation
This section describes how to use the cycle computer and switch units.
•
The functions assigned to switches when riding can be changed from those described here. For details, please contact your
place of purchase or a local bicycle dealer for assistance.
Cycle computer and switch units
SC-E7000/SW-M8050
SC-E7000/SW-E7000
X
Y
(default: for assistance)
When riding: increase assistance.
X
When setting: move the setting menu cursor,
When riding: decrease assistance.
Y
When setting: move the setting menu cursor,
Function
button
When riding: change the travel data display on the cycle computer.
When setting: switch between the screens, confirm settings.
XY X Y
Function button
X
Y
Function button
Left switch
adjust settings,etc.
adjust settings,etc.
When riding: shift gears to increase pedal
X
When riding: shift gears to decrease pedal
Y
Cycle computer (SC-E7000)
Right switch
(default: for electronic shifting)
resistance.
resistance.
NOTICE
When the bicycle uses a rear derailleur, be sure to shift gears while pedaling.
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Junction [A] (EW-EN100)
EW-EN100 is used instead of cycle computer.
It is attached to the brake outer casing or brake hose and located near the handle bar.
•
It is not recommended to operate the button on EW-EN100 while riding. Please select your preferred assist mode before
riding.
•
For other functions assigned to the button, see "Settings (EW-EN100)."
Button
Junction [A]
Button
Press: change the assist mode each time you press it.
Press and hold (about 2 seconds): turn the light ON/OFF
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Cycle computer basic screen
SC-E7000
Displays the status of the power assisted bicycle, traveling data.
(A)
Battery level indicator
Displays the current battery level.
(B)
Bluetooth display
Displayed when connected over Bluetooth.
(C)
Maintenance alert
Indicates that maintenance is required. Contact
your place of purchase or a bicycle dealer if this
icon is displayed.
(D)
Gear shifting mode*
Displays current gear shifting mode as [A] (Auto)
or [M] (Manual).
(E)
Gear position (Only displays when electronic gear
shifting is in use)
Displays the currently set gear position.
(F)
Current speed
Displays the current speed.
The display can be switched between [km/h] and
[mph].
(G)
Travel data display
(H)
Assist mode display
Displays the current assist mode. (Assist mode
automatically switches to [ECO] as remaining
battery capacity declines. The switch to [ECO]
occurs earlier if a battery-powered light is
connected.)
*
Only for electronic gear shifting with internal geared
hub.
[M] will always be displayed for rear derailleur
models.
(A) (E)(D)(C)(B)
(H)
(F)/(G)
EW-EN100
LED lamps indicate the following status.
•
Current battery level
•
Current assist mode
For details, see "Battery level indicator" and "Changing the
assist mode".
LED lamps
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Battery level indicator
You can check the battery level on the cycle computer while riding.
SC-E7000
Display Battery level
100 - 81%
80 - 61%
60 - 41%
40 - 21%
20 - 1%*
0%
*
The battery level indicator blinks when remaining
battery capacity is low.
The cycle computer uses zero to indicate a battery level where
assistance cannot be performed. With the SHIMANO STEPS
system, the light can still be lit up for a while when assist stops
due to a low battery. Therefore, the above-mentioned battery
level may differ from that which can be checked on the
battery.
EW-EN100
While power is turned on, the LED2 indicates the battery level.
LED2 indication Battery level
(Lit in green)
(Lit in red)
(Blinking red)
100 - 21%
20% or less
Nearly empty
29
LED2
Page 32
Changing assist mode
SC-E7000
Press Assist-X or Assist-Y to switch assist modes.
Assist
X
Y
XY
[BOOST]: Assist boost
[TRAIL]: Assist trail
[ECO]: Assist eco
[OFF]: Assist off
[WALK]: Walk assist
*
If there is no assist switch, you can also hold down the
function button to switch to assist mode. However, it
cannot be switched to [WALK] mode.
Function button
EW-EN100
1.
Press button.
Assist mode is changed each time you press it.
The LED1 indicates current assist mode.
LED1 indications Assist mode
Button
OFF
Lit in light blue
Lit in green
[OFF]
[ECO]
[TRAIL]
[BOOST]
YX
[TRAIL]
[WALK]
[ECO]
[OFF]
Long press Y
Short press X
LED1
Button
Lit in yellow
OFF
[BOOST]
[OFF]
Press button
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Switching to [WALK] mode (walk assist mode)
•
The use of the walk assist mode function is prohibited by law in some regions.
•
The walk assist function operates at a maximum of 6 km/h. During electronic gear shifting, the assist level and speed are
controlled by the gear position.
•
If Assist-Y is not pressed for at least one minute, the system will restart in the mode that was set prior to setting [WALK]
mode.
•
The intelligent walk assist function activates when an electric shifting system such as XTR, DEORE XT SEIS is connected.
The system provides assistance according to the detected gear position.
"Intelligent walk assist" support rider more torque output in steep climb condition in lower side gears.
"Quick walk assist" function works quickly by holding down SW from any mode.
Switching to walk assist mode
1.
Hold down Assist-Y until it reaches the following
state.
•
SC-E7000: The assist mode shown on the display
switches to [WALK].
•
EW-EN100: LED1 lights up blue.
Assist
< SC-E7000 >
Y
Y
< EW-EN100 >
Assist OFF
LED1
Walk assist mode
enabled
NOTICE
If it is impossible to switch to [WALK] mode for any reason (such as the speed not being [0 km/h] or there being
pressure applied to the pedals), a warning sound will be played when switching.
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Walk assist mode operation
1.
Continue to press Assist-Y while in walk assist mode.
•
Walk assist will function only while Assist-Y is
pressed.
•
If a switch unit is connected to EW-EN100, the LED1
will flash blue when walk assist starts.
2.
To cancel [WALK] mode, release Assist-Y and Assist-X.
•
When [WALK] mode is canceled, the mode active
before [WALK] mode was set, is re-activated.
Current gear and traveling data display (SC-E7000)
(A)
Gear position (Only displays when electronic gear
shifting is in use)
(B)
Traveling data display
Assist
Y
Y
Assist
X
X
(A)
Switching between displayed traveling data
The type of displayed traveling data changes each time
you press the function button, beginning with [DST]. If
nothing is done within 60 seconds, the screen will
automatically switch back to displaying the current speed.
Function button
32
(B)
< Current speed display >
Page 35
Display item Description
- Current speed
[DST] Traveling distance
[ODO] Cumulative distance
[RNG] Traveling range *1*3
[TME] Traveling time *2
[AVG] Average speed *2
[MAX] Maximum speed *2
[CAD] Crank rotation speed *2
[CLK] Current time *2
Current speed
[DST]
[ODO]
[RNG]
[TME]
[AVG]
[MAX]
[CAD]
[CLK]
*1 When [RNG] is displayed, the battery level is not displayed. The traveling range should be used as a reference only.
*2 Optional item: You can configure the display settings in E-TUBE PROJECT. For details, refer to the "Connection and
communication with devices." section.
*3 When walk assistance is functioning, the on screen display [RNG] changes to [RNG ---].
Clearing the traveling distance
You can clear the traveling distance in the main screen. When the traveling distance is cleared, [TME], [AVG] and [MAX] are
also cleared.
1.
Change the traveling data display to [DST] and press
the function button for 2 seconds.
2.
Release the finger when the [DST] indication starts
blinking.
In this state, pressing the function button again
clears the traveling distance.
•
The [DST] indicator light stops blinking and the
screen takes you back to the basic screen after
leaving it alone for 5 seconds.
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About the setting menus
Function button
Accessing the setting menu
1.
Stop your bicycle.
2.
Ensure that [DST] is not being displayed on the screen,
and then hold the function button or both Assist-X
and Assist-Y until the screen switches to the setting
menu.
Function button
OR
Assist
X
Y
XY
< Basic screen >
< Setting menu screen >
3.
Select a menu item.
(1) Press Assist-X or Assist-Y to move the cursor on
setting menu.
(2) Press the function button.
The display changes to the selected menu item.
Assist
X
Y
XY
34
[Clear]
[Clock]
[Light]
[Beep]
[Unit]
[Language]
[Exit]
[Display speed]
[RD protection
reset]
[Shift timing]
[Adjust]
[Font color]
Page 37
Configurable items Details
[Clear] Clear settings
[Clock] Clock setting
[Light] Turning the light on/off
[Beep] Turning the beep noise on/off
[Unit] Switching between km and miles
[Language] Language setting
[Font color] Font color setting
X
[Shift timing]*1
[RD protection
reset]*2
[Display speed]
[Exit] Return to the main screen
[Clear] Setting reset
Reset the traveling distance to default.
When the traveling distance is cleared, [TME], [AVG] and [MAX] are also cleared.
1.
Enter the [Clear] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Clear], then
press the function button.
2.
Press Assist-X or Assist-Y to select [DST].
Adjusting the electronic gear
shifting unit
Activating RD Protection Reset
Adjusts the displayed speed to
match another device.
Y
*
1 Not used.
*
2 Only if rear derailleur is an electronic gear shifting
unit.
Assist
X
Y
XY
Configurable items
[Exit] Return to the menu list screen
[DST] Reset the traveling distance
Details
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3.
Press the function button to confirm.
After resetting, the screen will automatically return to
the menu list screen.
•
When the traveling distance is cleared, [TME], [AVG]
and [MAX] are also cleared.
Function button
[Clock] Time setting
Configure the "Clock" setting. First set the "hour" and then set the "minute."
In step 2 and 4 in below procedure, you can change the values quickly by holding down Assist-X or Assist-Y.
1.
Enter the [Clock] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Clock], then press
the function button.
2.
Press Assist-X or Assist-Y to adjust the time.
•
Press Assist-X to increase the numbers.
•
Press Assist-Y to decrease the numbers.
Assist
X
Y
XY
3.
Pressing the function button enables the set value
and moves you to the minutes setting.
Function button
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4.
Press Assist-X or Assist-Y to set the minutes.
•
Press Assist-X to increase the value.
•
Press Assist-Y to decrease the value.
Assist
X
Y
XY
5.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
Function button
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[Light] Light ON/OFF
Configure the battery-powered light setting.
1.
Enter the [Light] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Light], then
press the function button.
2.
Press Assist-X or Assist-Y to select the required setting.
Assist
X
Y
XY
Configurable items Details
[ON] Keep light always on
[OFF] Keep light always off
3.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
Function button
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[Beep] Beep setting
The beep noise can be turned on/off. Even if [Beep] is set to [OFF], a beep will sound when there is a misoperation, system
error, etc.
1.
Enter the [Beep] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Beep], then
press the function button.
2.
Press Assist-X or Assist-Y to select the required setting.
Assist
X
Y
XY
Configurable items Details
[ON] Enable beeps
[OFF] Disable beeps
3.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
Function button
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[Unit] Km/mile switch
Distance units (km/miles) can be switched.
1.
Enter the [Unit] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Unit], then press
the function button.
2.
Press Assist-X or Assist-Y to select the required setting.
Assist
X
Y
XY
Configurable items Details
[km] Displayed in km
[mile] Displayed in miles
3.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
Function button
40
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[Language] Language setting
Configure the language setting.
1.
Enter the [Language] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Language], then
press the function button.
2.
Press Assist-X or Assist-Y to select the required setting.
Assist
X
Y
XY
Configurable items
[English]
[Français]
[Deutsch]
[Nederlands]
[Italiano]
[Español]
3.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
Function button
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[Font color] Font color setting
The font color can be changed.
1.
Enter the [Font color] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Font color],
then press the function button.
2.
Press Assist-X or Assist-Y to select the required setting.
Assist
X
Y
[White]
XY
Configurable items
[White]
[Black]
3.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
[Black]
Function button
[Adjust] Gear shifting adjustment with the electronic gear shifting unit
You can adjust gear shifting only when using an electronic gear shifting unit.
If you need to adjust the derailleur, contact the place of purchase.
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[RD protection reset] Reset RD protection
In order to protect the system when the bicycle falls and is subjected to a strong impact, the RD Protection function will
activate and momentarily severe the connection between the motor and the link, impairing the proper function of the
rear derailleur. Executing RD Protection Reset restores the connection between the motor and the link, as well as the
function of the rear derailleur.
1.
Enter the [RD protection reset] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [RD protection
reset], then press the function button.
2.
Press Assist-X or Assist-Y to select the required setting.
Assist
X
Y
XY
Configurable items Details
[OK]
[Cancel]
RD Protection Reset will
operate
To not execute RD
Protection Reset, select
[Cancel]
3.
Press the function button to confirm the setting.
Function button
4.
Rotate the crankarm.
Connection of motor and the link is restored.
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[Display speed] Adjust display speed
Adjusts the displayed speed when there is a difference between the speed displayed on the cycle computer and other
devices.
If the display on the cycle computer is adjusted, the actual speed may be higher than the displayed speed. Keep this in
mind if riding in an area with a speed limit.
1.
Enter the [Display speed] menu.
(1) Launch the setting menu.
(2) Press Assist-X or Assist-Y to select [Display speed],
then press the function button.
2.
Press Assist-X or Assist-Y to adjust the number.
•
Press Assist-X to increase the number. The number
displayed for the speed increases.
•
Press Assist-Y to decrease the number. The number
displayed for the speed decreases.
Assist
X
Y
XY
3.
Press the function button to confirm the setting.
•
After confirmation, the screen will automatically
return to the menu list screen.
Function button
[Exit] Close setting menu screen
Returns to the basic screen.
1.
Confirm that the menu list screen is displayed.
2.
Press Assist-X or Assist-Y to select [Exit], then press the function button.
*
The screen returns to the basic screen.
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Settings (EW-EN100)
The setting function cannot be used while riding the bicycle.
RD protection reset
In order to protect the system when the bicycle falls and is subjected to a strong impact, the RD Protection function will
activate and momentarily severe the connection between the motor and the link, impairing the proper function of the rear
derailleur. Executing RD Protection Reset restores the connection between the motor and the link, as well as the function of
the rear derailleur.
1.
Hold the button down (for roughly eight seconds)
until LED1 flashes red.
Once LED1 is flashing, release the button. When only
LED1 is flashing red, the system is in the RD protection
reset mode.
LED1
Button
2.
Rotate the crankarm.
Connection of motor and the link is restored.
Adjust
You can adjust gear shifting only when using an electronic gear shifting unit.
If you need to adjust the derailleur, contact the place of purchase.
LED2
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Connection and communication with devices
The system can be configured and firmware can be updated when the bicycle is connected to a device.
You need E-TUBE PROJECT to configure SHIMANO STEPS and update firmware.
Download E-TUBE PROJECT from the support website (https://e-tubeproject.shimano.com).
For information on how to install E-TUBE PROJECT, check the support website.
NOTICE
• SM-PCE1/SM-PCE02 is needed to connect SHIMANO STEPS E7000 Series to a PC. SM-JC40/
SM-JC41 will be needed in the following situations.
- There are no free E-TUBE ports on the cycle computer (for example, if using an
electronic gear shifter)
• Firmware is subject to change without notice. If necessary, contact the place of purchase.
• Connecting to devices is not possible while charging.
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About wireless functions
Functions
The latest functions can be checked by updating the software via E-TUBE PROJECT. For details, consult the place of purchase.
ANT connection
The wireless unit can send all information displayed on the basic screen of the cycle computer to an external device.
Bluetooth® LE connection
The wireless unit can send all information displayed on the basic screen of the cycle computer to an external device.
E-TUBE PROJECT for smartphones/tablets may be used if a Bluetooth® LE connection is established with a smartphone/
tablet. E-TUBE RIDE can be used to check traveling data on a smartphone connected over Bluetooth
EW-EN100.
®
LE, even when using
How to make connections
To connect an external device wirelessly to SC-E7000 or EW-EN100, the device needs to be in connection mode. For
information on how to set external devices to connection mode, refer to the user's manual for the external device.
ANT connection
When SHIMANO STEPS turns on, communication can be received. Switch the external device to connection mode and then
connect it.
Bluetooth® LE connection
Communication can only be received under the following conditions. Be sure to switch the external device to connection
mode ahead of time.
•
Within 15 seconds of SHIMANO STEPS turning ON
•
Within 15 seconds of operating any button other than the SHIMANO STEPS power switch
2.4 GHz digital wireless system
2.4 GHz-frequency digital wireless technology, which is the same technology used for wireless LAN.
However, on very rare occasions, objects and places may generate strong electromagnetic, waves and interference, which
may result in incorrect measurement.
•
Television, PC, radios, motors/engines, or in car and trains.
•
Railroad crossings and near railway tracks, around television transmitting stations and radar bases.
•
Other wireless computers or digitally controlled light.
Specifications for wireless system
Model no. SC-E7000 EW-EN100
Frequency band 2,402 - 2,480 MHz 2,402 - 2,480 MHz
Maximum radio-frequency power +4 dBm +4 dBm
Firmware version 4.0.0 4.0.0
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Troubleshooting
Battery LED lamp error indications
System errors and similar warnings are indicated by the battery LED lamps through various lighting patterns.
Error indication
type
System error
Temperature
protection
Security
authentication
error
Charging error
Battery
malfunction
Indication condition
Communication error
with the bicycle
system
If the temperature
exceeds the
guaranteed
operating range, the
battery output is
turned off.
This is displayed if a
genuine drive unit is
not connected.
This is displayed if
any of the cables are
disconnected.
This is displayed if an
error occurs during
charging.
Electrical failure
inside the battery
Lighting
pattern *1
Recovery
Make sure that the cable is not loose or improperly
connected.
If the situation does not improve, contact the place of
purchase.
Leave the battery in a cool place away from direct
sunlight until the internal temperature of the battery
decreases sufficiently.
If the situation does not improve, contact the place of
purchase.
Connect a genuine battery and drive unit.
Check the condition of the cables.
If the situation does not improve, contact the place of
purchase.
Remove the charger from the battery and press the
power button. If an error appears contact an agency.
Press the power button of the battery to turn it on
again.
: No light : Lighting up : Blinking
*1
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Error messages on the cycle computer
Warnings
If the situation is resolved, this indication will disappear.
If the situation does not improve, consult a distributor.
List of warnings
Code
Temperature of the
drive unit is higher
W010
than it is during
times of normal
operation.
The traveling speed
W011
cannot be detected.
Initialization of
torque sensor was
W013
not completed
successfully.
If the temperature
exceeds the
guaranteed
W020
operating range, the
battery output is
turned off.
An electronic
derailleur may have
been installed in
W032
place of a
mechanical
derailleur.
Display
preconditions
Operational restrictions
while warning is
displayed
Power assistance may
be lower than usual.
The maximum speed up to
which power assistance is
provided may be lower than
usual.
Power assistance may
be lower than usual.
No system functions will
start.
Power assistance
provided in [WALK]
mode may be lower
than usual.
*
The Walk assist mode
function may not be
able to be used in
certain regions.
Remedy
Stop using the assist function until the temperature of
the drive unit drops.
Contact your place of purchase or a local bicycle dealer
for assistance, since there is a chance of the following:
• The speed sensor is installed in the wrong position.
• The magnet included with the disc brake rotor has
come off.
With your foot off the pedal, press the battery power
button and turn on the power again.
If it has exceeded the temperature in which discharge is
possible, leave the battery in a cool place away from
direct sunlight until the internal temperature of the
battery decreases sufficiently. If it is below the
temperature in which discharge is possible, leave the
battery indoors, etc. until its internal temperature is at
a suitable temperature.
Reinstall the derailleur for which the system is
configured to support.
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Errors
If an error message is displayed on the entire screen,
follow one of the procedures below to reset the display.
•
Press the power button of the battery.
•
Remove the battery from the holder.
NOTICE
If the situation does not improve even after turning
the power back ON, consult with a distributor.
List of errors
Code
A system error was
E010
detected.
An anomaly was
detected in the drive
E013
unit’s firmware.
The speed sensor
may have been
E014
installed in the
wrong position.
A communication
error between the
E020
battery and drive
unit was detected.
Battery connected
to drive unit
conforms with
E021
system standards
but is not
supported.
Battery connected
to drive unit does
E022
not conform with
system standards.
Electrical failure
E023
inside the battery.
Communication
E024
error with the
bicycle system.
Display
preconditions
Operational restriction when
an error is being displayed
Power assistance is not
provided during riding.
Power assistance is not
provided during riding.
Power assistance is not
provided during riding.
Power assistance is not
provided during riding.
Power assistance is not
provided during riding.
No system functions will start.
No system functions will start.
No system functions will start.
Remedy
Press the power button of the battery to turn it on
again.
Contact the place of purchase or bicycle dealer.
Contact the place of purchase or bicycle dealer.
Check that the cable between the drive unit and
battery is properly connected.
Press the power button of the battery to turn it on
again.
Press the power button of the battery to turn it on
again.
Press the power button of the battery to turn it on
again.
Make sure that the cable is not loose or improperly
connected.
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Code
E025
E033
E043
Display
preconditions
This is displayed
when a genuine
drive unit is not
connected.
This is displayed if
any of the cables
are disconnected.
The current
firmware doesn’t
support system
operation.
Part of the cycle
computer’s
firmware may be
damaged.
Operational restriction when
an error is being displayed
No system functions will start.
Power assistance is not
provided during riding.
Power assistance is not
provided during riding.
Remedy
Connect a genuine battery and drive unit.
Check the condition of the cables.
Connect to E-TUBE PROJECT and update firmware
for all unit.
Contact the place of purchase or bicycle dealer.
Error indications (EW-EN100)
When an error occurs, the two LEDs on EW-EN100 will quickly flash red at the same time.
If this occurs, follow one of the procedures below to reset
the indication.
•
Press the battery power switch to turn the power OFF.
•
Remove the battery from the mount.
If the situation does not improve even after turning the
power back ON, consult with a distributor.
LED2
LED1
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Troubleshooting
Assist function
Symptom Cause / Possibility Remedy
Assistance is not being
provided.
Assistance is not being
provided.
Assist traveling distance is
too short.
Is the battery sufficiently charged?
Are you riding on long slopes in summer
weather or riding for a long time carrying a
heavy load?
The battery may be overheating.
The drive unit (DU-E7000), cycle computer
(SC-E7000) or assist switch (SW-E7000-L)
may be connected incorrectly or there may
be a problem with one or more of them.
Is the speed too high?
Are you pedaling?
Is the assist mode set to [OFF]?
Is the system power ON?
The traveling distance may become shorter
depending on road conditions, the gear
position and total light usage time.
The battery characteristics will drop during
winter weather.
The battery is a consumable part. Repeated
recharging and long periods of use will
cause the battery to deteriorate (lose its
performance).
Is the battery fully charged?
Check the battery charge. If the battery is
nearly spent, recharge it.
Turn of
f the power, wait for a while and
then check once more.
Contact the place of purchase.
Check the cycle computer display.
Assistance is not provided at speeds set by
the manufacturer or more.
The bicycle is not a motorbike, so you need
to operate the pedals.
Set assist mode to a mode other than [OFF].
If you still do not feel that assistance is
being given, contact the place of purchase.
Press the battery power button to turn the
power ON. If the power does not turn ON
or there is no assist feeling when the power
is ON, contact the place of purchase.
Check the battery charge. If the battery is
nearly spent, recharge it.
This is not a sign of a problem.
If the distance that can be traveled on a
single charge is very short, replace the
battery with a new one.
If the distance that can be traveled when
the battery is fully charged has decreased,
the battery may have degraded. Replace
the battery with a new one.
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Symptom Cause / Possibility Remedy
Pedaling is stiff.
Battery
Symptom Cause / Possibility Remedy
The battery quickly loses its
charge.
The battery cannot be
recharged.
Are the tires inflated to a sufficient pressure?
Is the assist mode set to [OFF]?
The battery may be running low.
Did you turn on the power with your foot
placed on the pedal?
The battery may be at the end of its service
life.
Is the power plug of the charger securely
inserted into the electrical outlet?
Is the charging plug of the charger securely
inserted into the battery?
Is the charging adapter securely connected
to the charging plug, or to the battery
charging port?
Use a pump to add air.
Set the assist mode to [BOOST]. If you still
do not feel that assistance is being given,
contact the place of purchase.
After charging the battery well, check the
level of assistance again. If you still do not
feel that assistance is being given, contact
the place of purchase.
Turn on the power again without putting
pressure on the pedal. If you still do not
feel that assistance is being given, contact
the place of purchase.
Replace the battery with a new one.
Disconnect and then reconnect the power
plug of the charger, and then repeat the
recharging operation.
If the battery still cannot be recharged,
contact the place of purchase.
Disconnect and then reconnect the
charging plug of the charger, and then
repeat the recharging operation.
If the battery still cannot be recharged,
contact the place of purchase.
Securely connect the charging adapter to the
charging plug or to the battery charging port,
and charge again. If the battery still does not
charge, consult a dealer.
The battery does not start
recharging when the
charger is connected.
The battery and charger are
becoming hot.
The charger is warm.
Is the connecting terminal for the battery
charger, charging adapter, or battery dirty?
The battery may be at the end of its service
life.
The temperature of the battery or charger
may have exceeded the operating
temperature range.
If the charger is being used continuously to
charge batteries, it may become warm.
53
Wipe the connection terminals with a dry
cloth to clean them, and then repeat the
recharging operation.
If the battery still cannot be recharged,
contact the place of purchase.
Replace the battery with a new one.
Stop recharging, wait for a while and then
recharge again. If the battery is too hot to
touch, it may indicate a problem with the
battery. Contact the place of purchase.
Wait a while before using the charger
again.
Page 56
Symptom Cause / Possibility Remedy
Is the charging plug of the charger securely
inserted into the battery?
Check the connection for any foreign
objects before reinserting the charging
plug. If there is no change, contact the
place of purchase.
The LED on the charger
does not illuminate.
The battery cannot be
removed.
The battery cannot be
inserted.
Fluid is coming out from the
battery.
An abnormal odor can be
detected.
Smoke is coming out from
the battery.
Lights
Symptom Cause / Possibility Remedy
The front light or the tail
light does not illuminate
even when the switch is
pressed.
Cycle computer
Symptom Cause / Possibility Remedy
The cycle computer is not
displayed when you push
the battery power button.
Is the battery fully charged?
The E-TUBE PROJECT settings may be
wrong.
The amount of battery charge may be
insufficient.
Is the power turned on?
Is the battery charging?
Is the electric wire connector correctly
installed?
A component that the system cannot
identify may be connected.
If the battery is fully charged, the LED on
the battery charger turns off, but this is not
a malfunction. Disconnect and then
reconnect the power plug of the charger,
and then repeat the recharging operation.
If the LED on the charger still does not
illuminate, contact the place of purchase.
Contact the place of purchase.
Contact the place of purchase.
Contact the place of purchase.
Stop using the battery immediately and
contact the place of purchase.
Stop using the battery immediately and
contact the place of purchase.
Contact the place of purchase.
Recharge the battery, and then turn the
power on once more.
Hold down the power button to turn on
the power.
The power cannot be turned on while the
battery is mounted on the bicycle and
being charged. Stop charging.
Check to see if the connector of the electric
wire connecting the motor unit to drive
unit is not disconnected. If you are not
sure, contact the place of purchase.
Contact the place of purchase.
54
Page 57
Symptom Cause / Possibility Remedy
The gear position is not
displayed.
Can the beep be turned off.
The setting menu cannot be
launched while riding the
bicycle.
Other
Symptom Cause / Possibility Remedy
When pressing the switch,
two beeps sound, and the
switch cannot be operated.
Three beeps sound. An error or warning is occurring.
When using an electronic
gear shifting, I feel that the
level of assistance weakens
when the gears shift.
Sound occurs after gear
shifting.
A noise can be heard from
the rear wheel during
normal riding.
When you stop the bicycle,
the gear does not shift to
the position preset in the
start mode.
The gear position is only displayed when
using the electronic gear shifting unit.
The product is designed so that if it detects
that the bicycle is being ridden, the setting
menu cannot be launched. This is not a sign
of an abnormality.
Operation of the switch being pressed has
been disabled.
This occurs because the level of assistance is
being adjusted to the optimum level by
computer.
Gear shifting adjustment may not have
been carried out correctly.
You may have been pressing the pedals too
strongly.
Check if the electric wire connector is
disconnected. If you are not sure, contact
the place of purchase.
Change the setting.
Refer to "[Beep] Beep setting".
Stop the bicycle and then make the
settings.
It is not a sign of a malfunction.
This occurs when a warning or error is
displayed on the cycle computer. Refer to
the section "Error messages on the cycle
computer" and follow the instructions
provided for the appropriate code.
It is not a sign of a malfunction.
Contact the place of purchase.
For mechanical gear shifting
Adjust the cable tension. For details, refer
to the Service Instructions for the derailleur.
For electronic gear shifting
Contact the place of purchase.
If you press the pedals lightly, the gear
shifts more easily.
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*
Key number
One Holland, Irvine, California 92618, U.S.A. Phone: +1-949-951-5003
High Tech Campus 92, 5656 AG Eindhoven, The Netherlands Phone: +31-402-612222
Roebuck Way, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8HL, United Kingdom
3-77 Oimatsu-cho, Sakai-ku, Sakai City, Osaka 590-8577, Japan
Key number
The number that is on the key is required should you need to purchase spare keys.
Make a note of the number in the following box and keep it in a safe place.
Please note: specifications are subject to change for improvement without notice. (English)
© Jan. 2021 by SHIMANO INC. ITP
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