6 Q&A
Q: Add camera Device by WiFi, But APP didn’t discover any new device .
A: Please confirm that the mobile phone and camera connected in the same LAN (one router),
check if the Network indicator of the camera is ON. If the camera and mobile is not in the
same LAN, Pls try to add device by Manual add
Q: Indicate “ wrong password” ,when try to access to camera monitoring status on APP
A: Pls check if the remote monitoring password has been input correctly when adding the
camera device into APP. If it’s not correct, then need click device name to popup the menu
“ Playback/Setting/Edit” ,access to “Edit” to input the right password. if you forgot the
password, then RESET camera to recover to Factory Defaulting.
Q: In the Device list ,Device Indicate “ Offline”
A: Pls check if the camera is connecting the network. Check if the indicator is on. Make sure
the router is working well
Q: While Playback recording,can’t find the recording file
A: First check if the TF card is defective.if it is fine. Then pls check the search time for the
recording file. Also Make sure the camera system time has not been changed by mistake.
Q: Can’t do any recording ;Or Can’t overwrite the data automatically when TF card is
full
A: Format the TF card on the computer first, and then insert the TF card into the camera, if the
blue light is not ON, TF card is defective, please replace the TF card.
Q: WIFI Camera can’t connect with WiFi
A: make sure the WiFi password is correct. Camera doesn’t support 5G, so pls make sure the
mobile connect with 2.4G WIFI network
Q: Forget the password?