Shaw DIGITAL PHONE User Manual

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Page 1

SHAWDIGITAL PHONE

User Guide

24/7/365SERVICE

Page 2

Hello.

Welcome to the

wonderful world

of Shaw’s home

phone service.

2 *99 4 Voicemail 9 Call Forward 10 Call Waiting 11 Call Display 12 Busy Redial 12 Simultaneous Ring 13 Do Not Disturb 13 3-Way Calling 14 Call Return 14 Anonymous Call Blocking 15 Selective Call Blocking 16 Distinctive Ring 16 Long-Distance Calls 18 Customer Care

Phone Number:

Default Voicemail Password:

Voicemail Access Number:

This tiny book tells you every detail you need to know to use all of your new phone features like a superstar. Inside you’ll find easy-to-follow instructions that will help you use your phone service to its full potential. No matter which phone plan you choose, your features are explained in here.

Convenience is what Shaw’s home phone service is all about, so we’re sure you’ll find the whole experience to be quite… convenient. With three home phone service plans, Shaw allows you to choose the plan that’s right for you.

For over 35 years, we’ve been working hard to provide you with an everincreasing range of entertainment and communication products, including Shaw Digital TV, Shaw High-Speed Internet and Shaw’s home phone service. It’s quite a collection for you to enjoy.

If you have any questions, a Shaw Customer Service Representative will be happy to help. Please call 1.888.472.2222 or visit us online at SHAW.CA/PHONE.

Page 3

*99.

THE *99 MENU IS YOUR MISSION CONTROL HEADQUARTERS FOR PHONE FEATURES.

The *99 menu is your home base – the main menu. Just dial *99 and you can manage five calling features in one place:

■ Voicemail status and number of rings before pickup

■ Busy Redial

■ Do Not Disturb

■ Anonymous Call Blocking

■ Simultaneous Ring

To see how the menu works, consult the handy-dandy flow chart on the next page. To activate and deactivate your phone features, use the codes from the table on this page. And for more detail on all the features, read the following pages.

FEATURE ACTIVATE DEACTIVATE

Call Return *69

Call Forward *72 *73

Call Display Blocking – “Private Name” and “Private Number” will be displayed

To display “Name” and “Telephone Number” for a non-published telephone number

Disable Call Waiting for 1 call *70

Anonymous Call Blocking *77 *87

Voicemail Access *98

Call Trace – only to be used for legal action

Selective Call Blocking – add and remove numbers

Busy Redial – this feature needs to be enabled through *99 ﬁrst

*67

*82

*57

*60

*66

DIAL *99

TO MANAGE YOUR FEATURES

Voicemail Management

Call Settings

Privacy Setting

Voicemail status

Change number of rings

before Voicemail pickup

Busy Redial:

When you make a call and get a busy signal, your phone will monitor the line and let you know as soon as the line is free.

Do Not Disturb:

Divert all calls to a recording that says you do not wish to be disturbed.

Anonymous Call Blocking:

Avoid getting calls from numbers that use Caller ID blocking or other privacy features.

Enable Voicemail

Disable Voicemail

1-9

Number of rings is set

Enable Busy Redial

Disable Busy Redial

Enable Do Not Disturb

Disable Do Not Disturb

Enable Anonymous

Call Blocking Disable Anonymous

Call Blocking

Enable Simultaneous Ring

Simultaneous Ring:

Find Me, Follow Me

List Currently Enabled Features

Have your phone ring on up to four different lines at the same time; cell phone, work, cabin, wherever.

Disable Simultaneous Ring

List telephone numbers in the

Simultaneous Ring group Add a telephone number

to Simultaneous Ring Remove a telephone number

from Simultaneous Ring

Enter phone number and press

Page 4

VOICEMAIL.

BUSY? OUT? LET VOICEMAIL GET THE CALL.

Voicemail answers your calls when you are unable to answer the phone. Your personalized greeting is played and the caller’s message is recorded for you to listen to later. It’s your very own personal assistant.

GETTING STARTED.

Before you can use Voicemail, you have to set it up.

Step 1 – Access the system.

■ Lift the receiver and dial

home phone.

Step 2 – Enter your temporary password.

Shaw will provide you with a temporary password for your first login.

■ Enter your temporary password and press

Note: If you enter an incorrect password, you will be asked for your mailbox number (your 10-digit phone number), followed by the password again.

■ The system will now prompt you to change your

temporary password and record your name and greeting.

9 8 from your

Step 3 – Enter your new password.

For security reasons, please change your password immediately. You may not reuse your temporary password and it will no longer be valid once you pick a new password. The new password can be 4 to 19 digits long.

■ Enter your new password.

■ Press

to finish. to cancel.

The system will now prompt you to confirm your new password.

■ Re-enter your new password.

■ Press

to finish. to cancel.

Step 4 – Identify your mailbox by recording your name and/or telephone number.

The system will ask you to record your name and/or telephone number at the tone. Following that:

■ Press

to replay.

to accept. to cancel.

Step 5 – Record your personal greeting.

The system will ask you to record your greeting at the tone. When you are done:

■ Press

to end the recording.

to replay.

to accept. to cancel.

RETRIEVING YOUR MESSAGES.

When you have a new message waiting, you will hear an interrupted dial tone when you pick up the receiver, or your phone’s messagewaiting light will be flashing (if your phone has a message-waiting light feature). You can still make and receive calls when you hear the interrupted dial tone.

To access your Voicemail from home:

■ Lift the receiver and dial

■ Enter your password when prompted.

Note: If you enter an incorrect password, you will be asked for your mailbox number (your 10-digit phone number), followed by the password again. If you have set up the skip password feature, you will not be prompted for your password. (See page 7 for instructions on how to set up the skip password feature.)

To access your Voicemail while you are away from home:

■ Dial your phone number and press

personal greeting begins.

■ Enter your password.

Note: If you enter an incorrect password, you will be asked for your mailbox number (your 10-digit phone number), followed by the password again.

■ Follow the prompts to check for new or saved messages

9 8.

when your

To access your Voicemail without calling your home phone:

■ Dial the Voicemail Access Number

(see SHAW.CA/VOICEMAIL) for the city where your phone service is located.

■ Enter your mailbox number (your 10-digit phone number).

■ Enter your password.

■ Follow the prompts to check for new or saved messages.

To access your Voicemail from anywhere in Canada or the U.S. using Shaw’s toll-free number:

■ Dial the toll-free number at 1.866.656.7429 or

1.866.677.7429 from anywhere in Canada or the U.S.

■ Enter your mailbox number (your 10-digit phone

number) followed by #.

■ Enter your password, followed by

■ Follow the prompts to check for new or saved messages.

To review your messages:

When you access your Voicemail, the system will describe the message (new, saved, when it was received, etc.), and will then play the message. If you have expired messages (messages older than seven days), the system will prompt you with the following menu to review or delete the expired messages before proceeding to your new messages:

Press 0 for help. Press 1 to review expired messages. Press 2 to delete all expired messages.

Step 6 – Exit the system.

To complete your set-up session, just hang up.

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While listening to your new or saved messages, use the following options:

Press 1 to hear new messages first. Press 2 to delete all expired messages. Press 3 to review other messages.

If listening to other messages, use the following options:

Press 1 to listen to your archived messages. Press 2 to listen to messages deleted during your current session. Press 3 to listen to messages you have composed for future delivery.

During playback:

Press 0 for help. Press 1 to skip back 10 seconds. Press 1 1 to skip back to the beginning. Press 2 to pause playback. Press 3 to skip ahead 10 seconds. Press 3 3 to skip ahead to the end of the message. Press 4 to decrease volume. Press 5 for envelope information (who sent the message, when and to whom). Press 6 to increase volume. Press # to skip the message. Press 7 to delete the message. Press 9 to save the message.

After playback:

Press 0 for help. Press 5 for envelope information (who sent the message, when and to whom). Press 6 to forward this message.

Note: Messages can be forwarded to other Shaw Voicemail system users only.

Press 7 to delete this message. Press 9 to save this message. Press # to skip this message. Press * to cancel the message playback and return to the previous menu.

YOU CAN ALSO CUSTOMIZE THE NUMBER OF TIMES YOUR PHONE RINGS BEFORE GOING TO VOICEMAIL.

Your phone can be set to ring as few as one time, or if you wish, as many as nine times.

To set the number of rings:

■ Lift the receiver and dial

feature management menu.

1, 2

■ Press

■ You’ll be asked to press a number to select the number

of rings before Voicemail picks up.

■ You will hear confirmation of your settings.

To learn how to send voicemails to your email, see page 19.

9 9 to access your

ONCE YOU GET USED TO VOICEMAIL, TRY SOME ADVANCED FEATURES.

To customize your Voicemail service:

■ Lift the receiver and dial

main menu.

■ Press

for personal options.

for help.

to manage your personal greeting.

to change your password.

to manage your distribution lists.

to record your name. to go back to the main menu.

To change your password:

■ Lift the receiver and dial

main menu.

■ Press

■ Enter your new password. The password can be 4 to

for personal options.

to change your password.

19 digits long. You cannot reuse your old password.

■ To finish entering password press

■ At the prompt, confirm your new password

by re-entering it.

■ After confirming your password, press

■ You will hear a message that your new password

is confirmed.

9 8 to access the

to finish.

To skip the password prompt when accessing Voicemail from your home phone:

■ Lift the receiver and dial

9 8 to access the

main menu.

■ Press

for personal options.

to manage your password.

for the password prompt options.

to skip the password prompt.

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CALL FORWARD.

To reactivate the password prompt when accessing Voicemail from your home phone:

■ Lift the receiver and dial

9 8 to access the

main menu.

■ Press

for personal options.

to manage your password.

for password prompt options.

to reactivate the password prompt.

To change your pre-recorded name:

■ Lift the receiver and dial

9 8 to access the

main menu.

■ Press

■ Record your new name at the tone.

■ Press

■ To accept the new name press

■ To replay press

■ To erase and re-record press

for personal options.

to record your name.

when finished.

To change your personal greeting:

■ Lift the receiver and dial

9 8 to access the

main menu.

■ Press

■ Record your greeting at the tone.

■ Press

for personal options.

for personal greeting.

to record a personal greeting.

when finished.

to accept.

to replay.

to erase and re-record.

To manage outgoing Voicemail messages:

■ Lift the receiver and dial

9 8 to access the

main menu.

■ After listening to a message, press

to forward it

to another Shaw home phone service subscriber.

■ Record an introduction for your message. You can

pause the recording by pressing 1.

After the recording:

■ Press

■ Follow the prompts to enter the address of your

to accept the recording.

to review the recording. to erase and re-record.

to append to your recording.

message.

PERSONAL DISTRIBUTION LISTS.

Distribution lists contain the phone numbers of other Shaw home phone service users. You can use distribution lists to quickly forward Voicemail messages to all users on the list.

■ Lift the receiver and dial

main menu.

■ Press

for personal options.

to manage your personal distributions

lists.

■ Press

for help.

to review your distribution lists.

to create distribution lists.

to delete distribution lists.

to modify existing distribution lists. to return to the previous menu.

9 8 to access the

CALL FORWARD GIVES YOU THE FREEDOM TO HAVE YOUR CALLS FOLLOW YOU.

Your calls will follow you anywhere you go when you set up Call Forward. When people dial your number, they will be redirected to any other number you choose. So, go ahead. Go to a friend’s house while you wait for some calls.

To set up Call Forward:

■ Lift the receiver and dial

■ When you hear the dial tone, dial the 10-digit number

where you want your calls forwarded. If you subscribe to Voicemail and want calls forwarded to your Voicemail, dial the Voicemail Access Number that corresponds to the area you live in (see SHAW.CA/ VOICEMAIL).

■ Once your call is answered, you will hear a confirmation

tone and you can hang up. Call Forward is now in effect.

Note: Your call must connect in order for call forwarding to be initialized.

If the line is busy, repeat the steps above until your call is answered and you hear a confirmation tone.

7 2.

To cancel Call Forward:

■ Lift the receiver and dial

■ When you hear a series of beeps, this indicates

7 3.

Call Forward has been cancelled.

■ You can only cancel Call Forward from the phone you

activated it with.

While Call Forward is in effect:

■ You may still make calls from your phone.

■ Callers will receive a busy signal when the number that

your calls are forwarded to is busy.

■ Calls that are unanswered at the forwarded number will

not route to your Voicemail.

■ Call Waiting is inoperable. You will not receive a

Call Waiting signal.

■ You will hear an announcement that “the feature is

already successfully activated” if you try to set up Call Forward when it’s already in operation.

Long distance charges may apply.

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CALL WAITING.

CALL DISPLAY.

CALL WAITING LETS YOU ANSWER CALLS EVEN WHEN YOU’RE ON THE PHONE.

When you get a call while you’re already on the line, Call Waiting allows you to answer it. And if you have a caller ID phone, you can see who’s calling while you’re on the phone.

When you are on the phone and someone else is calling you:

■ You’ll hear a single tone when another call is waiting.

If you have Call Waiting with Call Display, you will hear a series of tones.

■ Press and release the receiver-disconnect (or link or

flash) button. Caller #1 is now on hold.

■ You can now speak privately to Caller #2.

■ Press the receiver-disconnect (or link or flash) button

again to return to Caller #1.

Note: Call Waiting will not work if a phone extension is in use. Extension users must hang up during all switching between calls.

To temporarily cancel Call Waiting:

■ Lift the receiver and dial

two beeps.

■ Listen until no further beeps are heard and make

your call.

■ Call Waiting will be restored when you hang up.

7 0. Listen for

What happens when using Call Waiting:

■ If you are already on the phone, callers will hear

a normal ring instead of a busy signal. If you have temporarily turned Call Waiting off, the second caller will hear a busy signal or will be routed to your Voicemail, if you subscribe to Voicemail.

■ Waiting calls that are not answered will be routed to

Voicemail, if you subscribe to Voicemail. You can find the telephone number of the second call by using the Call Return service. (See page 14 for more information.)

■ If you lose a call, hang up. The phone will automatically

ring and the call will be re-established.

■ Call Waiting does not work when you are using 3-Way

Calling (see page 13 for more information). Additional callers will be routed to Voicemail, if you subscribe to Voicemail, or will receive a busy signal.

CALL DISPLAY MAKES YOU FEEL LIKE A SUPER-SMART SPY WHO ALWAYS KNOWS WHO’S CALLING.

See all and know all there is to know about incoming phone calls, before you even answer. Call Display will show the caller’s name and telephone number (if available) on a caller ID unit, or a caller ID–equipped phone. Call Display really comes in handy when you’re in the mood to screen phone calls or pretend to be a spy.

To use Call Display:

You don’t need to do anything to use Call Display – just watch the display screen on your caller ID-equipped phone or caller ID unit when a call comes in. After the first full ring, the phone number and name of your caller will appear if the call is from an area where Call Display service is available.

“Unknown Number” and “Unknown Name” will be displayed if the call is from a pay phone, some cellular phones, areas where Call Display features are not available, or an operator-assisted call where operator-assisted blocking was requested.

To use Call Display Blocking:

If you do not want your name and phone number displayed when you make a call, you can activate Call Display Blocking.

■ Lift the receiver and dial

a call.

■ “Private Number” and “Private Name” will be displayed if

the person you are calling has a caller ID phone or unit.

If you have a non-published telephone number, but wish to display your name and telephone number for one call, dial * 8 2 before placing a call.

6 7 before placing

“Private Number” and “Private Name” will be displayed if the caller has activated Call Display Blocking or has an unlisted phone number.

Page 8

MORE FEATURES.

BUSY SIGNALS ARE NO BIG DEAL ANYMORE, THANKS TO BUSY REDIAL.

Picking up the phone and redialing over and over isn’t necessary here. Just hang up and you’ll be notified with a distinctive ring once the line is free.

To enable Busy Redial:

■ Lift the receiver and dial

main menu.

2, 1, 1

■ Press

■ You’ll hear a recording confirming that Busy Redial has

been enabled.

To use Busy Redial:

■ When you get a busy signal, hang up the phone.

■ Lift the receiver and dial

■ You will hear a recording saying the system will check

the number for the next 30 minutes. Hang up the phone.

■ When the line is free, you will be notified with a

distinctive ring. When you pick up the phone, you will be automatically connected.

If you no longer want to place the call, pick up the phone and press * 8 6. You’ll hear a message that Busy Redial has been disabled.

Note: Busy Redial won’t work on long-distance calls. If Busy Redial does not get an open line within 30 minutes, it will be cancelled automatically.

To disable Busy Redial:

■ Lift the receiver and dial

main menu.

2, 1, 2

■ Press

■ You’ll hear a recording confirming that Busy Redial has

been disabled.

9 9 to access the

6 6.

9 9 to access the

YOU HAVE MANY DIFFERENT PHONE LINES IN DIFFERENT PLACES. MAKE ALL OF THEM RING WITH SIMULTANEOUS RING.

Callers will just have to remember one phone number, even though that magic number can make up to four different phone lines ring in four different places. So choose your favourites. You can combine your work phone, cell phone, home phone, car phone, laundry phone, secret phone…

To use Simultaneous Ring:

Start by adding numbers to your Simultaneous Ring list.

■ Lift the receiver and dial

main menu.

4, 1, 4

■ Press

You can add up to four different numbers.

To enable Simultaneous Ring:

■ Lift the receiver and dial

main menu.

4, 1, 1

■ Press

■ You’ll hear a recording confirming that Simultaneous

Ring has been enabled.

To disable Simultaneous Ring:

■ Lift the receiver and dial

main menu.

4, 1, 2

■ Press

■ You’ll hear a recording indicating that Simultaneous

Ring has been disabled.

9 9 to access the

and then enter the phone numbers.

9 9 to access the

To review which numbers are in your Simultaneous Ring list:

■ Lift the receiver and dial

9 9 to access the

main menu.

4, 1, 3

■ Press

■ You’ll hear a recording telling you which numbers are in

your Simultaneous Ring group.

To remove numbers from your Simultaneous Ring list:

■ Lift the receiver and dial

9 9 to access the

main menu.

4, 1, 5

■ Press

and then enter the phone numbers

you want to remove.

Long-distance charges may apply.

SO MANY WAYS TO BE ACCESSIBLE. AND NOW ONE WAY TO NOT BE; THE DO NOT DISTURB FEATURE.

The Do Not Disturb feature diverts callers to a recording that politely lets them know you’re not available to chat at the moment. You can still make outgoing calls while Do Not Disturb is enabled.

To turn on Do Not Disturb:

■ Lift the receiver and dial

main menu.

3, 1, 1

■ Press

■ You’ll hear a recording confirming that Do Not Disturb

has been turned on.

To turn off Do Not Disturb:

■ Lift the receiver and dial

main menu.

3, 1, 2

■ Press

■ You’ll hear a recording confirming that Do Not Disturb

has been turned off.

9 9 to access the

3-WAY CALLING ALLOWS YOU TO HAVE

CONFERENCE CALLS, BUT THEY DON’T HAVE TO BE THE SERIOUS KIND.

You can talk with two other people at the same time during one call. The three of you can discuss gossip or even business. It’s really up to you.

To use 3-Way Calling:

■ Phone the first person and explain that you’re going to

bring another participant in.

■ Press the receiver-disconnect (or link or flash) button to

place the first participant on hold.

■ When you hear the dial tone, call the next participant.

■ When the second participant answers, press the

receiver-disconnect (or link or flash) button again. All three of you will be connected in one call.

3-Way Calling tips:

■ If you are unable to reach the second participant, press

the receiver-disconnect (or link or flash) button twice to connect back to the first participant.

■ If you reach a participant’s Voicemail, press

times to disconnect.

■ As long as you remain on the line, either one of the

other participants can hang up and you can continue to talk to the remaining person.

■ During 3-Way Calling, Call Waiting will not work. The

caller will receive a busy signal or will be routed to Voicemail, if you subscribe to Voicemail.

■ All extension phones must be hung up in order to use

3-Way Calling.

three

Page 9

EVEN MORE FEATURES.

CALL RETURN GIVES YOU THE POWER

OF KNOWING WHO JUST CALLED.

Call Return lets you know the last number that called you, whether you answered the call or not. It’s great because you will always know who is trying to get in touch with you.

To use Call Return:

■ Lift the receiver and dial

recording of the phone number of the last incoming call.

Note: Call Return will not work when calls are placed from the following:

■ A private number, a blocked number or 1.800 or 1.900

numbers. In some cases, Call Return will not work outside your local calling area.

■ A number that has Call Forward activated. In this case,

you will receive a message that Call Return does not follow Call Forward.

■ Phones using Call Display Blocking features. You will

hear a voice message saying that the call was marked “private.”

■ Some pay phones, business lines, cell phones,

long-distance connections and the operator.

6 9 to hear a

TRICK THE PEOPLE WHO TRY TO TRICK YOU. USE ANONYMOUS CALL BLOCKING.

With Anonymous Call Blocking, you can avoid getting calls from numbers that have a privacy feature activated, like Caller ID Blocking. When Anonymous Call Blocking is activated, your phone won’t ring. Instead, the caller will hear a recording that says you don’t accept calls from blocked numbers. Boo hoo. These callers will then have to hang up and unblock their number before they can talk to you.

To use Anonymous Call Blocking:

■ Lift the receiver and dial

■ You will hear a recording confirming that Anonymous

Call Blocking is activated.

■ Anyone calling with a blocked number will hear a

recorded message indicating that your telephone line is not accepting blocked calls.

To cancel Anonymous Call Blocking:

■ Lift the receiver and dial

■ You will hear a recording confirming that Anonymous

Call Blocking is deactivated.

Note: If you activate Anonymous Call Blocking, you may not receive calls from health care institutions, such as hospitals, as many of these numbers are blocked for privacy reasons. Please consider this before activating Anonymous Call Blocking. Anonymous Call Blocking can also be activated and deactivated through * 9 9; see page 2 for more details.

7 7.

8 7.

FILTER YOUR CALLS WITH SELECTIVE

CALL BLOCKING.

It’s no problem at all if you want some privacy from certain callers. Selective Call Blocking lets you enter up to 32 numbers that you don’t want to receive calls from. Anyone trying to call you from a number you have blocked will get a recording telling them that you are not presently accepting calls from their number.

To add numbers to the Selective Call Block List:

■ Lift the receiver and dial

command options menu.

■ Press

■ Press the

■ Enter the phone number you want to block (7 to 10 digit

to activate Selective Call Blocking.

sign.

local numbers or 1 + 10-digit long-distance numbers).

■ Press the

sign.

To review which numbers are on the Selective Call Block list:

■ Lift the receiver and dial

command options menu.

■ Press

to review numbers.

6 0 to enter the

To remove numbers from the Selective Call Block List:

■ Lift the receiver and dial

6 0 to enter the

command options menu.

■ Press the

■ Follow the instructions to delete numbers one at a time

key.

or all at once.

Note: The number 1 is not required to remove a long-distance number from the block list. Enter long-distance numbers as 403.123.4567, not as

1.403.123.4567.

To block a number (including anonymous numbers) from the last call received:

■ Lift the receiver and dial

6 0 to enter the

command options menu.

#, 0, 1, #

■ Key in

to recall the last incoming

number and automatically add it to the block list.

Note: In order to delete anonymous entries, you must delete all entries in the list when prompted and then rebuild the list with the numbers you want blocked. Please be aware of this when blocking an anonymous number that you may wish to remove later.

To deactivate Selective Call Blocking:

■ Lift the receiver and dial

6 0 to enter the

command options menu.

■ Press

to deactivate Selective Call Blocking.

Page 10

DISTINCTIVE RING AND LONG DISTANCE.

KNOW WHO THE CALL IS FOR WITHOUT EVEN LOOKING AT THE PHONE, OR TALKING ON IT. TRY OUT DISTINCTIVE RING.

Okay, here’s how Distinctive Ring works: You can give out up to three different phone numbers, but they all go to one single phone line. People who want to talk about leisure can call one number, work-related callers can dial another number and people who want to talk to someone else in your house can call the third number. How you divide it up is up to you. You’ll know which number is being dialed by the way your phone rings. It’s a good way to know whether to answer in your friend-voice, your work-voice, or to sit still and let someone else get it.

To order Distinctive Ring, call 1.888.472.2222 or visit SHAW.CA/PHONE today.

FOR THE PRICE, SHAW LONG-DISTANCE CALLS DON’T SEEM VERY LONG DISTANCE AT ALL.

All of our phone plans provide you with competitive long-distance rates and services that will help you keep in touch with friends and family around the world. With Shaw Digital Phone you will receive 1,000 minutes every month of no-charge calls to Shaw International Calling Destinations in the U.K., Europe, Asia Pacific and South America, plus unlimited calling within Canada and to the U.S.*

With Shaw Digital Phone Lite and Shaw Digital Phone Basic, you will benefit from our 4¢ per minute rate to Shaw International Calling Destinations in the U.K., Europe, Asia Pacific and South America, as well as Canada and the U.S. And even better, you can call China and Hong Kong for just 2¢ per minute, and India for just 3¢ per minute.

SHAW INTERNATIONAL CALLING.

For calls to destinations outside of Canada, the U.S., and Shaw’s 50 countries in the U.K., Europe, Asia Pacific and South America, Shaw offers the most competitive calling rates available with no additional administration fees. Find our current rates and dialing information on SHAW.CA/PHONE.

SHAW’S PREPAID CALLING PLAN.

Shaw’s Prepaid Calling Plan lets you enjoy great international calling rates even when you’re not using Shaw’s home phone service. You can use Shaw’s Prepaid Calling Plan from a cell phone, a pay phone, a hotel room phone – virtually any phone, from anywhere. Shaw’s Prepaid Calling Plan allows you to prepay as much or as little as you want, and the plan is activated instantly. All of your prepaid amount goes towards your long-distance usage. Our plan has no hidden fees – no connection fee, no monthly fee, and no minimum charge per call. Visit SHAW.CA/PHONE to order a Prepaid Calling Plan today.

* Shaw Digital Phone includes 1,000 minutes of international calling per month and is

limited to the Shaw International Calling Destinations. Some mobile phone and outlying territory terminations are excluded from the Shaw International Calling Destinations. International calls placed outside of the international calling areas are subject to regular Shaw international calling per-minute calling rates. See SHAW.CA/PHONE for exclusions. Offer subject to change without notice.

Page 11

CUSTOMER CARE.

ONLINE CUSTOMER CARE.

Through Shaw’s Online Customer Care, you can manage your calling features with your computer. Along with reviewing and paying your bill online, you can also manage your Internet account and Digital Television programming. Simply login to Online Customer Care at

SHAW.CA/OCC.

To register for Online Customer Care:

■ Go to Online Customer Care at SHAW.CA/OCC and click

on NOT REGISTERED YET?

■ Enter your Shaw Account Number (located on your

Shaw bill) and postal code.

■ Enter your phone number (with area code)

where prompted.

■ Create a Customer Care login name and password.

■ Optional: You may also create a password hint.

To login to Online Customer Care:

■ Go to Online Customer Care at SHAW.CA/OCC.

■ Enter your Customer Care login name and password and

click on SUBMIT.

To manage your calling features:

■ Click on MANAGE DIGITAL PHONE FEATURES.

The Manage Digital Phone Features page will display the status (on or off) of several Digital Phone features, such as Voicemail, Voicemail to Email, Selective Call Blocking, Anonymous Call Blocking, Busy Redial, Do Not Disturb and Call Forward. A green button indicates that the feature is currently enabled, or on, and a red button indicates the feature is currently disabled, or off. It also allows you to set the number of rings before a call is forwarded to Voicemail and reset your Voicemail password. You can manage each feature by clicking on it on the left-hand side of the page.

To manage multiple Shaw home phone service numbers:

If you have more than one phone number with Shaw’s home phone service, you can manage them all from the Manage Shaw Digital Phone Features page with Online Customer Care.

■ Choose the Shaw home phone service number you want

to configure from the Manage features drop-down menu at the top of the Manage Digital Phone Features page.

■ Proceed to manage any of the calling features for

that number.

Note: Distinctive Ring numbers cannot be managed through this site.

To set the number of rings before a call is forwarded to Voicemail:

You can easily program your Shaw Digital Phone to have your calls transferred to Voicemail after a specific number of rings from the Manage Shaw Digital Phone Features page with Online Customer Care. The standard is four rings. You can set it to as few as one, or as many as nine.

■ Click VOICEMAIL – RINGS on the left-hand side

of the page.

■ Choose a number of rings between 1 and 9 in the drop

down menu.

■ Click SAVE to submit your changes, or CANCEL to

start over.

To reset your Voicemail password:

Once you are logged in to the Manage Shaw Digital Phone Features page with Online Customer Care, you can reset or change your Voicemail password. This is a convenient feature if you forget your Voicemail password.

■ Click VOICEMAIL – PASSWORD on the left-hand

side of the page.

■ Enter your new password. Choose a 4 to 19 digit

password using the same numbers and characters found on your telephone’s number pad (0 - 9,

and

■ Confirm your new password by re-entering it.

■ Click SAVE to submit your changes, or CANCEL to

start over.

To manage the Voicemail to Email feature:

Once logged in to the Manage Shaw Digital Phone Features page with Online Customer Care, Shaw‘s home phone service customers can forward their Voicemail to any email address.

■ To manage your Voicemail to Email options, click

VOICEMAIL TO EMAIL on the left-hand side of the

page.

■ Enable or disable the Voicemail to Email feature by

clicking ENABLE or DISABLE.

■ After Voicemail to Email is enabled, enter your email

address in the Forward to e-mail: box.

■ Confirm your email address by entering it again in the

Re-enter e-mail: box.

■ Click SAVE to submit your changes, or CANCEL to

start over.

To manage your directory listing information:

Once you are logged in to the Manage Directory Listing Information page with Online Customer Care, you can review or change the information associated with your phone number that is included in the printed directories or in the directory assistance database.

■ Click on MANAGE DIRECTORY LISTING

INFORMATION.

■ The Manage Directory Listing Information wizard will walk

you through modifying your directory listing information. Updates may take up to 10 days to process.

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FOR FURTHER INFORMATION.

24/7/365 SUPPORT.

Technical support is available 24 hours a day, 7 days a week, 365 days a year – and service calls are complimentary. Simply dial 611 from your Shaw home phone. If calling from another phone, dial 1.888.472.2222.

Complimentary 411 lookup for numbers in Canada and the U.S.

Calling directory assistance is even more convenient with Shaw’s home phone service. All calls to directory assistance to look up numbers in Canada and the U.S. are complimentary. Simply dial 411.

711 Message Relay Service.

To communicate over the phone via teletypewriter, dial 711.

To find out more, call 1.888.472.2222 or visit

SHAW.CA/PHONE, where you’ll also find our

Terms and Conditions.

Page 13

Visit SHAW.CA/PHONE to ﬁnd out more.

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