Shaw DIGITAL PHONE User Manual
SHAWDIGITAL PHONE
User Guide
24/7/365SERVICE
i
Hello.
Hello.
Welcome to the
Welcome to the
wonderful world
wonderful world
of Shaw’s home
of Shaw’s home
phone service.
phone service.
2 *99
4 Voicemail
9 Call Forward
10 Call Waiting
11 Call Display
12 Busy Redial
12 Simultaneous Ring
13 Do Not Disturb
13 3-Way Calling
14 Call Return
14 Anonymous Call Blocking
15 Selective Call Blocking
16 Distinctive Ring
16 Long-Distance Calls
18 Customer Care
Phone Number:
Default Voicemail Password:
Voicemail Access Number:
This tiny book tells you every detail you need to know to use all of your new
phone features like a superstar. Inside you’ll find easy-to-follow instructions that
will help you use your phone service to its full potential. No matter which phone
plan you choose, your features are explained in here.
Convenience is what Shaw’s home phone service is all about, so we’re sure you’ll
find the whole experience to be quite… convenient. With three home phone
service plans, Shaw allows you to choose the plan that’s right for you.
For over 35 years, we’ve been working hard to provide you with an everincreasing range of entertainment and communication products, including Shaw
Digital TV, Shaw High-Speed Internet and Shaw’s home phone service. It’s quite a
collection for you to enjoy.
If you have any questions, a Shaw Customer Service Representative
will be happy to help. Please call 1.888.472.2222 or visit us online
at SHAW.CA/PHONE.
*99.
THE *99 MENU IS YOUR MISSION
CONTROL HEADQUARTERS FOR
PHONE FEATURES.
The *99 menu is your home base – the main
menu. Just dial *99 and you can manage five
calling features in one place:
■ Voicemail status and number of rings before pickup
■ Busy Redial
■ Do Not Disturb
■ Anonymous Call Blocking
■ Simultaneous Ring
To see how the menu works, consult the
handy-dandy flow chart on the next page.
To activate and deactivate your phone features,
use the codes from the table on this page.
And for more detail on all the features, read
the following pages.
FEATURE ACTIVATE DEACTIVATE
Call Return *69
Call Forward *72 *73
Call Display Blocking – “Private Name”
and “Private Number” will be displayed
To display “Name” and “Telephone Number”
for a non-published telephone number
Disable Call Waiting for 1 call *70
Anonymous Call Blocking *77 *87
Voicemail Access *98
Call Trace – only to be used
for legal action
Selective Call Blocking – add and
remove numbers
Busy Redial – this feature needs to be
enabled through *99 first
*67
*82
*57
*60
*66
DIAL *99
TO MANAGE YOUR FEATURES
1
Voicemail Management
2
Call Settings
3
Privacy Setting
1
Voicemail status
Change number of rings
2
before Voicemail pickup
Busy Redial:
1
When you make a call and get
a busy signal, your phone will
monitor the line and let you know
as soon as the line is free.
Do Not Disturb:
1
Divert all calls to a recording that
says you do not wish to be disturbed.
Anonymous Call Blocking:
2
Avoid getting calls from numbers
that use Caller ID blocking or
other privacy features.
1
Enable Voicemail
2
Disable Voicemail
1-9
Number of rings is set
1
Enable Busy Redial
2
Disable Busy Redial
1
Enable Do Not Disturb
2
Disable Do Not Disturb
Enable Anonymous
1
Call Blocking
Disable Anonymous
2
Call Blocking
1
Enable Simultaneous Ring
Simultaneous Ring:
4
Find Me, Follow Me
9
List Currently Enabled Features
2
1
Have your phone ring on up to four
different lines at the same time;
cell phone, work, cabin, wherever.
2
Disable Simultaneous Ring
List telephone numbers in the
3
Simultaneous Ring group
Add a telephone number
4
to Simultaneous Ring
Remove a telephone number
5
from Simultaneous Ring
Enter phone number
and press
#
3
VOICEMAIL.
BUSY? OUT?
LET VOICEMAIL GET THE CALL.
Voicemail answers your calls when you are
unable to answer the phone. Your personalized
greeting is played and the caller’s message is
recorded for you to listen to later. It’s your very
own personal assistant.
GETTING STARTED.
Before you can use Voicemail, you have
to set it up.
Step 1 – Access the system.
■ Lift the receiver and dial
home phone.
Step 2 – Enter your temporary password.
Shaw will provide you with a temporary
password for your first login.
■ Enter your temporary password and press
Note: If you enter an incorrect password, you will be asked
for your mailbox number (your 10-digit phone number),
followed by the password again.
■ The system will now prompt you to change your
temporary password and record your name and
greeting.
9 8 from your
*
#
.
Step 3 – Enter your new password.
For security reasons, please change your
password immediately. You may not reuse your
temporary password and it will no longer be
valid once you pick a new password. The new
password can be 4 to 19 digits long.
■ Enter your new password.
#
■ Press
■ Press
to finish.
to cancel.
*
The system will now prompt you to confirm
your new password.
■ Re-enter your new password.
#
■ Press
■ Press
to finish.
to cancel.
*
Step 4 – Identify your mailbox by recording your name
and/or telephone number.
The system will ask you to record your name
and/or telephone number at the tone.
Following that:
1
■ Press
■ Press
■ Press
to replay.
#
to accept.
to cancel.
*
Step 5 – Record your personal greeting.
The system will ask you to record your greeting
at the tone. When you are done:
#
■ Press
■ Press
■ Press
■ Press
to end the recording.
1
to replay.
#
to accept.
to cancel.
*
RETRIEVING YOUR MESSAGES.
When you have a new message waiting, you
will hear an interrupted dial tone when you
pick up the receiver, or your phone’s messagewaiting light will be flashing (if your phone
has a message-waiting light feature). You can
still make and receive calls when you hear the
interrupted dial tone.
To access your Voicemail from home:
■ Lift the receiver and dial
■ Enter your password when prompted.
Note: If you enter an incorrect password, you will be asked
for your mailbox number (your 10-digit phone number),
followed by the password again. If you have set up the
skip password feature, you will not be prompted for your
password. (See page 7 for instructions on how to set up
the skip password feature.)
To access your Voicemail while you are away from home:
■ Dial your phone number and press
personal greeting begins.
■ Enter your password.
Note: If you enter an incorrect password, you will be asked
for your mailbox number (your 10-digit phone number),
followed by the password again.
■ Follow the prompts to check for new or saved messages
9 8.
*
when your
*
To access your Voicemail without calling your
home phone:
■ Dial the Voicemail Access Number
(see SHAW.CA/VOICEMAIL) for the city where your phone
service is located.
■ Enter your mailbox number (your 10-digit phone number).
■ Enter your password.
■ Follow the prompts to check for new or saved messages.
To access your Voicemail from anywhere in Canada or the
U.S. using Shaw’s toll-free number:
■ Dial the toll-free number at 1.866.656.7429 or
1.866.677.7429 from anywhere in Canada or the U.S.
■ Enter your mailbox number (your 10-digit phone
number) followed by #.
■ Enter your password, followed by
■ Follow the prompts to check for new or saved messages.
#
.
To review your messages:
When you access your Voicemail, the system
will describe the message (new, saved, when
it was received, etc.), and will then play
the message. If you have expired messages
(messages older than seven days), the system
will prompt you with the following menu to
review or delete the expired messages before
proceeding to your new messages:
Press 0 for help.
Press 1 to review expired messages.
Press 2 to delete all expired messages.
Step 6 – Exit the system.
To complete your set-up session, just hang up.
4
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