Shaw AASTRA User Manual
Shaw Business
Hosted PBX user guide
Contents
4 Welcome
5 AASTRA Hosted IP Phone
7 Handling Calls
9 Voicemail / Greetings
11 Voicemail / Playback Features
12 Additional Voicemail Features
13 Call Forward All
15 Call Display
16 Anonymous Call Blocking
17 Selective Call Blocking
18 Do Not Disturb
19 Redial & Mute
20 Local Conferencing
21 Speed Dial
24 Phone Options
25 Reception Phone Features
26 Additional Features
27 Other Hosted PBX Features
28 Support
The following of fers are subject to change without notice. Shaw products and services are subject to our terms of service as occasionally amended.
Visit shaw.ca for more details.
3
Welcome to Shaw Hosted PBX
Inside you’ll find easy-to-follow instructions for all the features included
with your Shaw Business Hosted PBX service, If you have any questions,
our Shaw Client Services team will be happy to help.
Please call 1 866 244 7474 or visit us online at shaw.ca/business.
4
AASTRA Hosted IP phone
IP phone
components
6757i Handset
1
Four (5) Line Call
Appearance Keys
9
Options Key
5
Keypad
13
Message Waiting Lamp
3
Mute Key
11
Redial Key
7
Volume Control (+) (-)
15
High Quality Speakerphone
2
Speakerphone/Headset Key
10
Hold Key
6
LCD Screen
14
Goodbye Key
4
Navigation Keys
12
Softkeys
8
5
AASTRA Hosted IP phone cont.
Text
Keys
Symbol
Keys
Description
Goodbye Key: Ends an active call. The Goodbye key also exits
an open list, such as the Options List, without saving changes.
Options Key: Accesses options to customize your phone.
Shaw Client Services may have already customized some of
your settings. Check with your System Administrator before
changing the Administrator-only options.
Hold Key: Places an active call on hold. To retrieve a held call,
press the call appearance button beside the light that
is flashing.
Redial Key: Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the last
dialed number.
Volume Control Key: Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
Line/Call Appearance Key: Connects you to a line or call.
The Aastra 6757i IP phone supports up to 4 line keys.
Handsfree Key: Activates Handsfree for making and receiving
calls without lifting the handset. When the audio mode
option is set, this key is used to switch between a headset
and the handsfree speakerphone.
Mute Key: Mutes the microphone so that your caller cannot
hear you (the light indicator flashes when the microphone is
on mute).
6
Handling calls
To answer the Call
•
For handsfree operation, press or the line/call appearance button for the
incoming call
•
Press for handsfree or headset operation
•
Lift the handset for handset operation
If the phone is already connected to a call, pressing the line/call appearance button for the new
incoming call automatically places the connected call on hold and answers the new call. To
reconnect to a party, press the line/call appearance button for that call.
If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for
your extension.
Sending incoming Calls to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking up the handset. If you're already on the phone your incoming call
should go directly to voicemail. Your phone screen displays a voicemail icon (*) along with the
number of waiting messages, if you have unheard messages (example: * x 4).
Placing a Call on Hold
You can place an active call on hold by pressing the Hold key. When you place a call on
hold, only your phone can retrieve the call.
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to
the next. The phone automatically puts your current call on hold as soon as you press a new
line/call appearance button. If you have more than one call on hold, you can reconnect to a held
call by pressing the line/call appearance button where that call is being held. Press to
disconnect the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing
the left and righ navigation buttons. To reconnect to a call press the line/call appearance button
where that call is being held. If you press the call/line appearance button again, you disconnect
from the call.
7
Handling calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to. If the party you are transferring the call to does not answer, the transferred call rings back to
your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
To transfer a call to another extension
1. Connect to Party 1 (if not already connected). Party 1 is the party you want
to transfer.
2. Press the Xfer key. You should hear a dial tone as a second line opens up.
3. Press a line/call appearance button followed by the extension number (or the outside
number) to Party 2. This is the Party for which you want to transfer Party 1
4. To complete a "blind" Xfer, press the Xfer Key again before the receiving end answers. To
complete a consultive transfer, remain on the line to speak with the Party 2, before pressing
the Xfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the
display screen or press
.
8
Voicemail & Greetings
Getting Started
Voicemail answers your calls when you
are unable to answer the phone. Your
personalized greeting is played and the
caller’s message recorded for you to listen
to later.
Before you can use the Voicemail service, you
must first initialize your Voicemail box.
Step 1 – Access the system
•
Dial
*
9 8 from your
Shaw Business Phone or press the
"Voicemail softkey."
Step 2 – Enter your temporary
password
Your temporary password will be prompted.
•
Enter your extension number as your
password and press #.
Step 3 – Enter your new password
For security reasons, the systems will prompt
you to change your password.
•
Enter your new password. The password
can be 4 to 10 digits long. You cannot use
your old extenion number.
•
You will hear a message that your new
password is confirmed.
Personal Greetings
A greeting is a short message that plays
before the caller is allowed to record a
message. The greeting is intended to let the
caller know that you are not able to answer
their call. The greeting can also be used to
convey other greetings like Unavailable, Busy
or Temporary Away.
Unavailable Greeting
If you are unavailable when someone calls
(phone is not answered within the selected
number of rings) this greeting will be played
to the caller.
•
Press
*
9 8 or "Voicemail softkey."
•
Press
0
for mailbox options.
•
Press
1
and follow the prompts to record
unavailable message.
Busy Greeting
If you are busy when someone calls (your
phone is not capable of handling multiple calls
at the same time) this greeting will be played
to the caller.
•
Press
*
9 8 or "Voicemail softkey."
•
Press 0 for mailbox options.
•
Press 2 and follow the prompts to
record busy message.
9
Voicemail & Greetings
Temporary Greeting
A temporary greeting can be recorded
which will be played instead of the busy or
unavailable greeting if it exists. This could
be used, for example, if you are going on
vacation and want to inform people not to
expect a return call anytime soon. You do not
need to re-record your busy and unavailable
greetings if you use this option.
•
Press
*
9 8 or "Voicemail softkey."
•
Press 0 for mailbox options.
•
Press 4 and follow the prompts to record
temporary greeting.
Name
This option is used to confirm a voice mailbox
identity for internal calls and directories.
•
Press
*
9 8 or "Voicemail softkey."
•
Press
0
for mailbox options.
•
Press
3
and follow promptos to record
your name.
Retrieving Your Messages
After you have logged into your voicemail,
you will be notified if you have new or saved
messages. You can still make and receive calls.
Initial playback options are:
To access your Voicemail from your
Shaw Business Phone:
•
Press
*
9 8 from your
Shaw Business Phone or press the
"Voicemail softkey."
•
Press 1 to play a message.
•
Press 2 to change folders.
•
Press 0 for mailbox options.
•
Press * for HELP.
•
Press # to EXIT or to cancel.
To access your Voicemail while
you are away from your Shaw
Business Phone:
•
Dial your phone number and press *
when your personal greeting begins.
•
Enter your access code.
•
Follow the prompts to check for new or
saved messages.
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