Page 1
Sharp AIO POS
RZ-E601
RZ-E701
Service
Guide
Release Version 0.2
Dec, 2017
Page 2
Sharp AIO POS
Table of Contents
Pin Assignment & Jumper Setting .................................................. 3
1. Motherboard Placement ................................................................ …3
2. Motherboard I/O Ports .................................................................... 4
3. POS Touch I/O Ports…. .................................................................... 4
Special Pin Assignment Connector ................................................. 5
1. I/O Connector .............................................................................. 5
2. Jumper Setting ............................................................................. 6
3. Holder Pin Assignmentn ................................................................... 8
BASIC TROUBLE-SHOOTING ................................................................. 11
1. TROUBLE SHOOTING ..................................................................... 11
2. SYSTEM PREPARATION FOR TROUBLE-SHOOTING .................................... 12
Peripherals Installation Guide ............................................................. 15
1. VFD installation guide…………………………………………………………………………………………..15
2. MSR+ iButton and MSR (for JP) installation guide ................................... 16
3. MSR installation guide ................................................................. 18
4. 2nd display installation guide……………………………………………………………………………..20
BIOS update procedure ………..……………………………………………………………………………………….…. 23
Page 3
3
Pin Assignment & Jumper Setting
Motherboard Placement
Page 4
4
Motherboard I/O Ports
Page 5
5
Special Pin Assignment Connectors
Connector
J1
Note
Pin 1 is selected by BIOS for COM1 and COM2
Pin Assignment
Connector
MPCIE1
Note
miniPCIe / mSATA functions are selected by JMPCIE1
Pin Assignment
Page 6
6
1. Jumper Setting
Jumper location
CMOS1
Setting drawing &
descriptions
Jumper location
JCD1
Setting drawing &
descriptions
Jumper location
JMPCIE1
Setting drawing &
descriptions
Jumper location
JLVDS1
Setting drawing &
descriptions
Page 7
7
Jumper location
JCOM5
Setting drawing &
descriptions
Page 8
8
2. Header Pin Assignment
Header location
BKL1
Setting drawing &
descriptions
Pin #
Pin definition
1
12V
2
Ground
3
LCD_BL_EN
4
BL_PWM Control
5
Ground
Function
Panel’s backlight connector.
Header location
SATA_PWR1
Setting drawing &
descriptions
Pin #
Pin definition
1
12V
2
Ground
3
Ground
4
VCC5
Function
Supply SATA power 5V and 12V.
Header location
H_USB1, H_USB2, H_USB3
Setting drawing &
descriptions
Pin #
Pin definition
1
5V_Standby
2
USBN
3
USBP
4
Ground
Function
Internal USB header
Header location
SPK1
Setting drawing &
descriptions
Pin #
Pin definition
1
SPK_R+
2
SPK_R-
3
SPK_L-
4
SPK_L+
Function
Speaker header
Page 9
9
Header location
TOUCH1 (for RZ-E601)
Setting drawing &
descriptions
Pin #
Pin definition
1
UL
2
UR
3
SENSE
4
LL 5 LR
Function
R-Touch header
Header location
COM5
Setting drawing &
descriptions
Pin #
Pin definition
Pin #
Pin definition
1
DCD
2
DSR
3
RXD
4
RTS
5
TXD
6
CTS
7
DTR 8 RI
9
Ground
10
Key
Function
Internal COM header
Header location
FP1 (for RZ-E701)
Setting drawing &
descriptions
Pin #
Pin definition
Pin #
Pin definition
1
NC
2
Ground
3
SUSLED_N
4
HDDLED_N
5
3VSB
6
LAN_LED
7
SMBDATA
8
SMBCLK
9
PWR_SW_N
10
Ground
11
VCC3
12
OSD_INT_L
Function
Front panel header.
Page 10
10
Header location
LVDS1
Setting drawing &
descriptions
Pin #
Pin definition
Pin #
Pin definition
1
NC 2 NC
3
Ground
4
Ground
5
LVDSA_DATA0N
6
LVDSA_DATA1N
7
LVDSA_DATA0P
8
LVDSA_DATA1P
9
Ground
10
Ground
11
LVDSA_DATA2N
12
LVDSA_CLKN
13
LVDSA_DATA2P
14
LVDSA_CLKP
15
Ground
16
Ground
17
LVDSA_DATA3N
18
LVDSB_DATA0N
19
LVDSA_DATA3P
20
LVDSB_DATA0P
21
Ground
22
Ground
23
LVDSB_DATA1N
24
LVDSB_DATA2N
25
LVDSB_DATA1P
26
LVDSB_DATA2P
27
Ground
28
Ground
29
LVDSB_CLKN
30
LVDSB_DATA3N
31
LVDSB_CLKP
32
LVDSB_DATA3P
33
NC
34
Ground
35
DDC_SCL
36
Ground
37
DDC_SDA
38
VCC_LCD
39
NC
40
VCC_LCD
Function
Panel’s LVDS signal header.
Warning: To prevent damage to your external devices caused by the wrong voltage output
please DO NOT change the settings on your own.
***Ensure anti-static wrist strap is secured to your wrist and properly grounded before accessing
the system with any tools.
Page 11
11
BASIC TROUBLE-SHOOTING
TROUBLE SHOOTING
Trouble-shooting
Item
Failure Symptom
Trouble-shooting
1
System no boot, Power LED
off
2. Replace 19V Power Adapter
3. Replace Motherboard
2
System no boot, continuous
abnormal beeping sound
1. Verify that RAM is inserted properly
2. Replace RAM
3
System POST with a short
beep sound and without boot
screen
1. Clearing the CMOS
2. Replace Motherboard
4
System working after 1– 5 min
Fan run then full speed, on
boot
2. Swap EPROM
3. Replace RAM
5
HDD is not working
1. Load optimized defaults in BIOS and restart
6
USB does not respond
1. Verify that the USB device is connected to the unit
2. Load optimized default in BIOS and restart
7
No output from Audio
Line-out/MIC input have no
action
1. Use other device for cross checking
2. Load optimized default in BIOS and restart
3. Replace Motherboard
8
No Display but system with
boot
5. Replace Motherboard
9
LAN does not work
1. Check if the server connection is normal
2. Verify RJ45 LAN cable connection status
3. Check if the LAN driver is normal
4. Replace Motherboard
10
PUSB, No power output
1. Verify PUSB cable connection status
2. Replace installed device
3. Replace Motherboard
11
COM port does not respond
1. Load optimized default in BIOS and restart
2. Replace Motherboard
12
Cash Drawer does not
respond
1.Use other cash drawer for cross checking
2. Load optimized defaults in BIOS and restart
13
12V/DC Output, No Power
2. Replace Cable
3. Replace device
4. Replace Motherboard
Page 12
12
SYSTEM PREPARATION FOR TROUBLE-SHOOTING
1.0 Removal of Stand, HDD, and Rear Cover
1.1 Release the thumb screw and remove the stand from system unit.
1.2 Remove HDD
1.3 Remove Rear Cover screws
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13
2.0 LCD panel replacement
2.1.1 Remove PCAP touch FPC tail (RZ-E701)
2.1.2 Remove Resitive touch FPC tail (RZ-E601/E606/E606SC)
2.2 Remove screws
2.3 Remove panel screws
Page 14
14
3.0 PCBA replacement
3.1 Remove heat sink
3.2 Remove cables
3.3 Remove screws and RAM
Page 15
15
Peripherals Installation Guide
VFD installation guide (model name : RZ-E1DP1)
1. To Connect POS and VFD cables (be careful the cables colour that are connected should be
matching )
Insert cable into POS hole
Lock 4pcs screws
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16
MSR+ iButton (model name : RZ-E1MT1) and MSR (for JP)(model name :
RZ-E1MR2) installation guide (on POS Right side)
1. Connecting POS and MSR( slim)+ iButton cable (2 bundles)
(be careful the cable colours that are connected should be matching )
2. Connecting POS and MSR(JP) cable (1 bundle)
(be careful the cable colours that are connected should be matching )
Insert cable into POS hole
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17
Lock screw 2 pcs
Assemble COVER
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18
MSR Single head (Slim type) installation guide (on POS Right side)
( Model name : RZ-E1MR1 )
Insert cable into POS hole
Note that the grounding wire position should not exceed the lower edge of this line,
otherwise it will affect the assembly
Connecting POS and MSR cable
(be careful the cable colours that are connected should be matching )
Insert cable into POS hole
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19
fixing clip
Lock screw 2 pcs
Assemble MSR COVER
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20
2nd display installation guide (model name : RZ-E1DP3)
1. Bend stand cover frame and remove it
2 After removing stand cover frame
3 cable routing
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21
4. M4 screw *4pcs
.
5. cable routing and m3 screw *4pcs
Page 22
22
6 plug in I/O connector
Page 23
23
7. cable routing with Stand cover
stand cover
Page 24
24
8.Put the cushion on RZ-E1DP3(To avoid to pinch a hand)
Move the hinge of RZ-E1DP3 to back side.
Hinge
Fit to center
Cushion
Fitting line
Fitting line
(Upper edge of hinge plate)
Hinge Plate
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25
Cushion
(Note)
-Remove dust on putting surface.
-Fits the upper edge of cushion to the upper edge of hinge plate.
-Puts the cushion.
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26
BIOS update procedure
Flash BIOS with AMI utility Afuefix64.efi (For EFI Shell)
RZ-601:
BIOS update procedure
BIOS setting choice boot to “UEFI: Built-in EFI Shell”
1. Make sure the Sharp SKU name is match to BIOS file name.
(RZ-E601: ME70AA15.C4B)
2.Ensure that the USB-key include afuefix64.efi and BIOS bin file.
3.Type “fs0:” to entry USB-Key.
4.Flash command “Afuefix64.efi ME70AA15.C4B /p /b /n /r”
- /P Program Main BIOS
- /B Program Boot Block
- /N Program NVRAM
5.Unplug power adapter after flash completed.
6.Complete BIOS update.
BIOS Version Confirmation Procedure after BIOS Update
Procedure to reset the BIOS setting to the initial value after updating the BIOS (Load Optimized
Defaults)
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RZ-E701:
BIOS update procedure
BIOS setting choice boot to “UEFI: Built-in EFI Shell”
1. Make sure the Sharp SKU name is match to BIOS file name.
(RZ-E701: ME70AA15.C4D)
2.Ensure that the USB-key include afuefix64.efi and BIOS bin file.
3.Type “fs0:” to entry USB-Key.
4.Flash command “Afuefix64.efi ME70AA15.C4D /p /b /n /r”
- /P Program Main BIOS
- /B Program Boot Block
- /N Program NVRAM
5.Unplug power adapter after flash completed.
6.Complete BIOS update.
BIOS Version Confirmation Procedure after BIOS Update
Procedure to reset the BIOS setting to the initial value after updating the BIOS (Load Optimized
Defaults)
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