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HRO00204
User Manual
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Users Manual
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Table of contents
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Sharp HRO00204 User Manual

Download
AQUOS Crystal
User Gui de
[UG template vers ion 14b]
[sprint_HDK_PB25_ug_en_060214_d2]

Table of Contents

Introduction.................................................................................................................................................... 1
Before Using Your Phone ............................................................................................................. 1
Descriptions in the User Guide ..................................................................................................... 1
Screenshots and Key Labels ........................................................................................................ 1
Other Notations ............................................................................................................................. 1
Header and Toolbar Areas ............................................................................................................ 1
Search This Guide ........................................................................................................................ 1
Topic Area ..................................................................................................................................... 2
Contents and Index Area .............................................................................................................. 2
Resizing Areas .............................................................................................................................. 2
Launch the Guide .......................................................................................................................... 2
Launch the Guide from the Notifications Window ......................................................................... 2
Hide Status Bar Indicators ............................................................................................................ 2
Using the Phone Guide ................................................................................................................. 2
Check Basic Operations ............................................................................................................... 2
Screen Use for First-Time Users .................................................................................................. 2
Get Started .................................................................................................................................................... 3
Phone Layout ................................................................................................................................ 3
Keys .............................................................................................................................................. 5
Holding the Product on Your Ear .................................................................................................. 5
Handling SIM Card ........................................................................................................................ 6
Insert SIM Card ............................................................................................................................. 6
Insert SD Card .............................................................................................................................. 9
Unmount SD Card ....................................................................................................................... 10
Remove SD Card ........................................................................................................................ 11
TOC i
Format SD Card .......................................................................................................................... 13
Basic Operations ......................................................................................................................................... 26
Home Screen and Applications (Apps) List ................................................................................ 26
Select Options and Navigate Screens ........................................................................................ 27
Menu Operations ........................................................................................................................ 27
Phone Settings Menu .................................................................................................................. 28
Portrait and Landscape Screen Orientation ................................................................................ 29
Capture Screenshots .................................................................................................................. 30
Launch Applications .................................................................................................................... 30
Apps List ..................................................................................................................................... 31
Silent Mode ................................................................................................................................. 37
Airplane Mode ............................................................................................................................. 39
Touchscreen Keyboards ............................................................................................................. 41
Google Keyboard ........................................................................................................................ 41
Swype ......................................................................................................................................... 43
Google Voice Typing ................................................................................................................... 46
Tips for Editing Text .................................................................................................................... 47
Create a Google Account ............................................................................................................ 49
Sign In to Your Google Account.................................................................................................. 55
Find and Install an App ............................................................................................................... 59
Request a Refund for a Paid App ............................................................................................... 61
Update an App ............................................................................................................................ 61
Uninstall an App .......................................................................................................................... 64
TOC ii
Get Help with Google Play .......................................................................................................... 65
Update Your Phone Software ..................................................................................................... 68
Your Phone Interface .................................................................................................................................. 73
Home Screen Layout .................................................................................................................. 73
Extended Home Screens ............................................................................................................ 74
Change the Wallpaper ................................................................................................................ 80
Add Shortcuts to the Home Screen ............................................................................................ 81
Add Widgets to the Home Screen .............................................................................................. 82
Add Folders to the Home Screen................................................................................................ 83
Phone App................................................................................................................................................... 85
Call Using the Phone Dialer ........................................................................................................ 85
Answer Phone Calls .................................................................................................................... 87
In-Call Screen Layout and Operati ons ........................................................................................ 89
Place a Call from Contacts ......................................................................................................... 91
Call from Call Logs ...................................................................................................................... 92
Voicemail Setup .......................................................................................................................... 94
Visual Voicemail .......................................................................................................................... 96
Set Up Visual Voicemail .............................................................................................................. 96
Review Visual Voicemail ............................................................................................................. 97
Listen to Multiple Voicemail Messages ....................................................................................... 97
Visual Voicemail Options ............................................................................................................ 98
Configure Visual Voicemail Settings ........................................................................................... 98
Caller ID Blocking ..................................................................................................................... 101
Call Waiting ............................................................................................................................... 101
Conference Calling ................................................................................................................... 102
Call Forwarding ......................................................................................................................... 103
TOC iii
Add a Contact ........................................................................................................................... 105
Check Contacts ......................................................................................................................... 109
Contacts Screen Layout ............................................................................................................ 111
Edit a Contact............................................................................................................................ 112
Delete a Contact ....................................................................................................................... 113
Share a Contact ........................................................................................................................ 115
Import Contacts from SD Card .................................................................................................. 117
Back Up Contacts to SD Card .................................................................................................. 120
Messaging and Internet ............................................................................................................................. 123
Send a Text Message ............................................................................................................... 123
Send a Multimedia Message (MMS) ......................................................................................... 125
Save and Resume a Draft Message ......................................................................................... 131
New Messages Notification ....................................................................................................... 133
Manage Message Conversations ............................................................................................. 133
Text and MMS Options ............................................................................................................. 141
Create and Send a Gmail Message .......................................................................................... 143
Open New Gmail Messages ..................................................................................................... 145
Open Gmail Messages ............................................................................................................. 146
Use Gmail Labels ...................................................................................................................... 148
Archive Gmail Threads ............................................................................................................. 149
Mute Gmail Threads ................................................................................................................. 150
Delete Gmail Threads ............................................................................................................... 151
Search Gmail Messages ........................................................................................................... 152
Report Spam or Phishing Gmail ............................................................................................... 154
Add Another Google (Gmail) Account ...................................................................................... 155
Switching between Gmail Accounts .......................................................................................... 157
TOC iv
Set Up an Email Account .......................................................................................................... 158
Add an Email Account ............................................................................................................... 159
Add an Exchange ActiveSync Account ..................................................................................... 163
Compose and Send Email ........................................................................................................ 165
Open New Email Messages...................................................................................................... 167
Open Email Messages .............................................................................................................. 168
Delete an Email Account ........................................................................................................... 170
Manage Your Email Inbox ......................................................................................................... 171
Exchange ActiveSync Email Features ...................................................................................... 173
Sprint Spark LTE ....................................................................................................................... 173
Your User Name ....................................................................................................................... 175
Data Connection Status and Indicators .................................................................................... 176
Use the Browser ....................................................................................................................... 176
Add a Bookmark ....................................................................................................................... 177
View Browser History ................................................................................................................ 179
Open New Browser Tabs .......................................................................................................... 180
Browser Settings ....................................................................................................................... 182
Camera and Video .................................................................................................................................... 185
Take a Picture ........................................................................................................................... 185
Viewfinder Screen ..................................................................................................................... 187
Record Videos .......................................................................................................................... 188
Video Shooting Screen ............................................................................................................. 190
View Pictures and Videos ......................................................................................................... 191
Send Pictures or Videos by Email ............................................................................................ 196
Send a Picture or Video by Multimedia Mess age ..................................................................... 197
Send Pictures or Videos Using Bluetooth® ............................................................................... 199
Share Pictures and Videos on Facebook ................................................................................. 200
Share Pictures on Flickr ............................................................................................................ 202
Share Pictures on Picasa .......................................................................................................... 203
TOC v
Share Videos on YouTube ........................................................................................................ 204
Switch Cameras ........................................................................................................................ 206
Set Camera Functions .............................................................................................................. 209
Useful Features ......................................................................................................................................... 211
Before Making Your First Direct Connect Call .......................................................................... 211
Direct Connect Numbers ........................................................................................................... 212
Direct Connect Contacts ........................................................................................................... 212
Make Direct Connect Calls ....................................................................................................... 215
Answer Direct Connect Calls .................................................................................................... 218
End a Direct Connect Call ......................................................................................................... 219
Call Alerts .................................................................................................................................. 219
Make Group Connect Calls ....................................................................................................... 222
Create a Group Entry ................................................................................................................ 225
Group Connect Invites .............................................................................................................. 226
Direct Connect Settings ............................................................................................................ 227
Google Maps ............................................................................................................................. 229
Scout ......................................................................................................................................... 231
Use Google Search ................................................................................................................... 235
Use Google Voice Search ......................................................................................................... 236
Add an Event to the Calendar ................................................................................................... 238
View Calendar Events ............................................................................................................... 240
Sync Calendars ......................................................................................................................... 242
Synchronize an Exchange ActiveSync Calendar...................................................................... 243
Set Alarms................................................................................................................................. 245
Additional Clock Features ......................................................................................................... 247
TOC vi
Install the Twitter App on Your Phon e ...................................................................................... 249
Tweet on Twitter ....................................................................................................................... 249
Install the Facebook App on Your Phone ................................................................................. 250
Use Facebook ........................................................................................................................... 251
View YouTube Videos ............................................................................................................... 252
Post a Video to YouTube .......................................................................................................... 252
Pla y M us ic with G oog le Pla y ..................................................................................................... 254
Google Play Music Screen Layout ............................................................................................ 255
Create Playlists in Google Pla y Music ...................................................................................... 257
Connectivity ............................................................................................................................................... 267
Transfer Files Between Your Phone and a Computer .............................................................. 270
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 272
Wi-Fi Settings ............................................................................................................................ 274
Disconnect Wi-Fi ....................................................................................................................... 277
Wi-Fi Direct ............................................................................................................................... 279
Bluetooth® ......................................................................................................................................... 282
Bluetooth® Information .............................................................................................................. 282
Enable the Bluetooth® Feature ................................................................................................. 282
Pair Bluetooth® Devices ............................................................................................................ 284
Connect to a Paired Bluetooth® Device .................................................................................... 286
Send Information Using Bluetooth® .......................................................................................... 288
Receive Data via Bluetooth® ..................................................................................................... 290
Global Services ......................................................................................................................................... 294
TOC vii
Calls to Landline Phones/Wireless Phones in Country of Stay ................................................ 301
Set Up Your Voicemail Access Number for International Use .................................................. 303
Access Your Voicemail Internatio na lly ...................................................................................... 306
Settings ..................................................................................................................................................... 309
TTY Mode ................................................................................................................................. 311
Bluetooth® Settings ........................................................................................................................... 317
Prepare Your Phone for VPN Connection ................................................................................ 327
Set Up Secure Credential Storage ........................................................................................... 327
Add a VPN Connection ............................................................................................................. 329
Connect to or Disconnect from a VPN ...................................................................................... 332
TOC viii
Screen Lock .............................................................................................................................. 351
Disable the Screen Lock ........................................................................................................... 356
Screen Security Options ........................................................................................................... 358
For Assistance .......................................................................................................................................... 378
Sprint Account Passwords ........................................................................................................ 382
Manage Your Account .............................................................................................................. 382
Sprint Support Services ............................................................................................................ 383
Index .......................................................................................................................................................... 384
TOC ix

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new AQUOS Crystal. The following topics explain how best to use this guide to get the most out of your phone.

Before Using Your Phone

Read “Get Started” and “Important Information Booklet” thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone’s setup at the time of purchase. Unless otherwise noted, instructions begin from the phone’s home screen, which is displayed by touching Home
. Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. The status bar and keys displayed at the bottom of the display are omitted from screenshots where unrequired in explanations. Key labels in the user guide are simplified for description purposes and differ from your phone’s display.

Other Notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” microSD™, microSDHC™ or microSDXC™ card is referred to as an “SD Card” or “memory card.”

How to Use This Guide

You can easily navigate this user guide, which is displayed in a browser window that is divided into three areas.
These topics will teach you how to navigate the guide and use the features for each area.

Header and Toolbar Areas

[content from Flare project]

Search This Guide

[content from Flare project]
Introduction 1

Topic Area

[content from Flare project]

Contents and Index Area

[content from Flare project]

Resizing Areas

[content from Flare project]

Access Instructions on Phone

[content per instructions of each carrier] These topics will help you find help on your new phone and will introduce the basics of using your
phone’s touchscreen if you are a new user.

Launch the Guide

[customize content]

Launch the Guide from the Notifications Window

[customize content]

Hide Status Bar Indicators

[customize content]

Using the Phone Guide

[customize content]

Check Basic Operations

[customize content]

Screen Use for First-Time Users

[customize content]
Introduction 2

Get Started

Part
Description
Allows you to plug in either a stereo headset or an optional headset for
Direct Wave Receiver
The touchscreen vibrates to create sound waves.
Lets you return to the previous screen, or close a dialog box, options
The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.

Phone Layout

The following illustration outlines your phone’s primary external features.
3.5 mm Headset Jack
Back Key
Home Key
Get Started 3
convenient, hands-free conversations.
menu, the Notifications panel, or onscreen keyboard (for keyboard, changes to ). Drag or swipe up to open Google/Assistant.
Returns you to the Home screen. Drag or swipe up to open Google/Assistant.
Part
Description
Self Camera Lens
Takes pictures and records videos while facing the screen, and allows
Displays all the information needed to operate your phone, such as the
LED
Displays a phone notification, charging status, or alert.
Misoperation
Detects ambient light level and pr events touc hs cr een misoperation Camera
Lets you take pictures and videos.
Charger/Accessory Jack
Allows you to connect the AC adapter or the USB cable (included).
Mic (Recorder Mic)
Captures ambient sounds while recording videos.
Helps illuminate subjects in low-light environments when the camera is Battery Cover
Accesses SIM card and SD card.
Lets you hear the different ringtones and sounds. The speaker also Mic
Talk to other party through this.
you to video conference.
Touchscreen
Recent Apps Key
Prevention/Light Sensor
Flash
call status, the Contacts list, and the date and time. Also provides one­touch access to all of your features and applications.
Displays recently-used applications. Drag or swipe up to open Google/Assistant.
during call.
focusing and capturing a picture or video.
Speaker
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 4
lets you hear the caller’s voice in speakerphone mode.

Keys

Part
Description
Lets you turn the phone on or off or turn the screen on or off, or switch
Allows you to adjust the ringtone or media volume or adjust the voice
The following illustration outlines your phone’s keys.
Power Key
Volume Key
your phone to silent mode, vibration mode, or airplane mode.
volume during a call.

Direct Wave Receiver

The phone is equip ped wit h a “Direct Wave Recei ver” which transmits s ound b y vibr ating the display area. You can use the phone normally although there is no hole in the receiver.

Holding the Phone to Your Ear

As shown below, hold the receiver so that it covers your ear and blocks out surrounding noise for clearer sound. Adjust the position of the phone up, down, left or right to suit your hearing and the surrounding environment.
[illustration]
Get Started 5
● Make sure not to cover the mic with your finger etc. when you talk on the phone.
● When an earphone (commercially available) is connected to the phone, sound is from the
earphone instead of by the Direct Wave Receiver.
● Do not put a sticker, sheet, etc. on the display. The other party’s voice may become hard to hear.
● How well sound can be heard differs with each individual.
● How well sound can be heard depends on the surrounding environment.

SIM Card

The SIM card is an IC card containing phone number and other customer information.

Handling SIM Card

Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM card in another-brand IC card reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. Ma y damage SIM card.
● See instructions included with SIM card for handling.
● SIM card is the property of the company.
● SIM card is replaceable (at cost) in case of loss/damage.
● Return SIM card to the company when cancelling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM card. The
company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM card.

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM card.
Get Started 6
If your phone has become warm, insert after it has cooled. May cause burns.
1. Remove the battery cover.
Lift where marked ○ (indent) and create a gap between the battery cover and the phone.
Continue by sliding your finger completely around the phone under the battery cover to remove.
2. Insert SIM card in SIM card slot.
Insert gently being careful of SIM card orientation (notch/(gold) IC chip facing downward).
Get Started 7
3. Attach the battery cover.
Press firmly where marked ○ so there are no gaps. Be careful not to press excessively and
damage the battery cover.

Phone Memory/SD Card

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 32 GB. Some cards may not operate properly with your phone.
The phone’s memory is also available for storing data such as system data, apps, and captured pictures/videos.
SD Card Cautions
Content saved in phone memory/SD card: Content stored in the phone’s memory/SD card may be altered/lost due to accidents, malfunctions, repairs, phone replacement, or other handling. Back up important information regularly. The company is not responsible for damages from stored information that is lost/altered.
Reading/Writing Data: Never power off or remove Battery while reading or writing data. SD cards used on other mobile phones: A message indicating there is app dat a on the SD card
may appear if the SD card was used on another mobile phone (a device prior to model upgrade, etc.). First transfer the data on the SD card to your phone with the following steps to use the data.
Drag the status bar down and open the Notifications panel > Follow the instructions in the message. If there are folders and files with the same names in phone memory as on the SD card, a prompt
appears for whether to overwrite folders/files. Use adequate caution, as overwritten data in phone memory cannot be restored.
Battery Level: A low battery charge may prevent reading/writing to the SD card. Phone memory: By default, pictures, videos, and other media files captured on your phone are
saved in phone memory. Applications (third-party) you download may indicate that files are saved to an SD card, however, they are saved to your phone’s m emory.
Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if swallowed.
Get Started 8

Insert SD Card

Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before inserting or removing an SD card.
If your phone has become warm, insert after it has cooled. May cause burns.
1. Remove the battery cover.
Lift where marked ○ (indent) and create a gap between the battery cover and the phone.
Continue by sliding your finger completely around the phone under the battery cover to remove.
2. Insert SD card.
Insert SD card gently all the way in without bending and with terminals facing downward.
Get Started 9
3. Attach the battery cover.
Press firmly where marked ○ so there are no gaps. Be careful not to press excessively and
damage the battery cover.

Unmount SD Card

Always unmounts the SD card before removing it from your phone.
1. From home, touch > Settings .
Get Started 10
2. Touch Storage.
3. Touch Unmount SD card > OK.
The menu option name changes from Unmount SD card to Mount SD card. The card is now
unmounted.

Remove SD Card

Follow these instructions to remove an SD card. Always power the phone off before inserting or removing an SD card.
If your phone has become warm, insert after it has cooled. May cause burns.
Get Started 11
1. Remove the battery cover.
Lift where marked ○ (indent) and create a gap between the battery cover and the phone.
Continue by sliding your finger completely around the phone under the battery cover to remove.
2. Remove SD card.
Pull SD card by tab gently without bending.
3. Attach the battery cover.
Get Started 12
Press firmly where marked ○ so there are no gaps. Be careful not to press excessively and
damage the battery cover.

Format SD Card

When you insert an opt iona l SD c ard for the first tim e, it is r ec om mended that you form at it on your phone.
■ Formatting deletes all SD card files.
■ Charge handset while formatting or charge it adequately beforehand.
1. From home, touch > Settings .
2. Touch Storage.
Get Started 13
3. Touch Erase SD card.
4. Touch Erase SD card.
Get Started 14
5. Touch Erase everything.
All data on the SD card is erased, and the card is formatted and mounted for use on your
phone.

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included AC adapter or via a USB connection on your computer.
The battery is built into the phone. If your phone or the AC adapter is wet, never connect the micro USB plug. May cause fire, malfunction, or
burns due to electric shock or short-circuiting. Always dry before use.
Troubleshooting
Question: LED blinks during charging.
Answer: Battery is not being charged. Charge with specified AC adapter. If charging is still not
possible, contact Sprint Customer Service.
Question: Cannot charge while abroad.
Answer: The company is not responsible for any trouble with charging while abroad.
Battery Cautions
Handling cables: Do not pull or twist cables forcefully. May break wires. When charging by USB: When your phone and a computer are connected by the micro USB cable
for computer, your phone m ay turn on automat ical ly. Do not connect your phone and a computer where use is prohibited, such as on airplanes and in hospitals.
Get Started 15
Storage: To help maintain performance and life of internal battery, do not store in the following conditions.
● Full (immediately after charging is complete)
● Exhausted (too low for phone to turn on)
Periods of disuse: Phone may become unusable or files/settings may be affected. Charge phone to approximately 40% at least once every 6 months before leaving stored for long periods.
Bulges on internal battery: Depending on usage, bulges may appear near end of battery life: this does not affect safety.
Internal battery replacement: Internal battery is a consumable item; may need to be replaced if operating time shortens noticeably. Internal battery is not user replaceable. For replacement, contact your nearest Sprint authorized service center.
Charge Using the AC Adapter
Charge using the included AC adapter (XN-2QC25). If your phone or the AC adapter are wet, never connect the micro USB plug.
1. Insert the USB plug on the micro USB cable into the USB port on the AC adapter.
2. Insert the micro USB plug on the AC adapter into the charger/accessory jack on the bottom of your phone.
Get Started 16
Inserting the micro USB plug in the wrong orientation may damage the charger/accessory
jack on the bottom of your phone. Insert after checking the contours and orientation of the micro USB plug.
3. Plug the AC adapter into a household AC outlet.
After charging is complete, the LED goes out.
Make sure that the LED glows red (when the battery is almost fully charged, it glows green).
4. After charging, remove the micro USB plug on the AC adapter from the charger/accessory jack on the bottom of your phone, and unplug from the household AC outlet.
Charge Using a Computer Connection
Charge with the micro USB cable for computer. Before using a computer connection to charge your phone, ensure that the computer is turned on.
Depending on the type of connection, your phone’s battery may not charge. If your phone or the micro USB cable for computer are wet, never connect the micro USB plug.
1. Insert the micro USB plug on the micro USB cable for PC into the charger/accessory jack on the bottom of your phone.
Get Started 17
Inserting the micro USB plug in the wrong orientation may damage the charger/accessory
jack on the bottom of your phone. Insert after checking the contours and orientation of the micro USB plug.
2. Insert the USB plug on the micro USB cable for PC into the USB port on your computer.
After charging is complete, the LED goes out.
Make sure that the LED glows red (when the battery is almost fully charged, it glows green).
3. After charging, remove the micro USB cable from both the phone and the computer.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power key.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Get Started 18
Turn Your Phone Off
1. Press and hold the Power key to open the phone options menu.
2. Touch Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Touch
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply touch them with your finger.
Get Started 19
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Get Started 20
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Get Started 21
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Touchscreen Keyboards for more details.
Note: The Auto-rotate check box needs to be selected for the screen orientation to automatically change. From home, touch > Settings > Display > Auto-rotate screen.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Get Started 22

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchase d your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically. When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number on your account (you’re swapping phones), you can activate on your computer online or directly on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
Get Started 23
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power key while the phone is being activated. Pressing the Power key cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.

Complete the Setup Screens

The setup screens help you set up certain features and preferences on your phone. O nce your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your Sprint account.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice and touch I Agree to allow your phone to connect automatically to the best available data network, including Wi-Fi.
To turn Connections Optimizer off at any time, from home, touch > Settings > More… > Mobile networks > Automatic Connections > Connections Optimizer and uncheck the box. See Connections
Optimizer for details.
1. From the Welcome screen, select a language (if prompted) and touch Next to get started.
[illustration]
To skip any section, touch Next or Skip.
Note: On the Welcome screen, there may also be an Accessibility button. If you are visually impaired or
hard of hearing, touch Accessibility to change the accessibility settings.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
Wi-Fi – If prompted, follow the prompts to sign in to an available Wi-Fi network. For secured
Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
[illustration]
Got Google? – Touch Yes and complete the steps to sign in to your current Google Account,
or touch No and then touch Get an account (to set up a new Google Account) or Not now to skip Google setup. The following options may apply depending on your selection:
[illustration]
Get Started 24
• Sign in – Enter your Gmail address and password and touch Sign in to sign in to your current Google Account.
• Get an account – Follow the instructions to sign up for a new Google Account. There will be screens to enter your first and last names, create an email address (Gmail), create a password, enter recovery information (including a backup email address and recovery question), an option to join Google+, and an option to enable purchases from the Google Play Store app. Touch Next between each screen.
• Use Google location – Select your Google location op tions and the n touch Next.
This phone belongs to… – If applicable, enter your first and last name and touch Next. This
information is used by the phone to personalize certain apps.
[illustration]
3. Touch Finish. Your setup is now complete. Follow the onscreen instructions to learn about basic touch menu navigation, view tutorials, or just get started.
[illustration]
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from the Google Play Store app, you must link your phone to a Google Account.
Get Started 25

Basic Operations

The following topics outline basic features and operations of your phone.

Basics

The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List

Most of your phone’s operations originate from the home screen or the apps list.
For information about using the home screen, see Home Screen Basics.
Basic Operations 26

Select Options and Navigate Screens

Touch icons, onscreen keys, and other items to open or activate the assigned function.
● Touch to return to the previous screen.

Menu Operations

You can display options menus using the menu key, any app-specific menu icon, or by touching and holding a screen area, depending on your current app.
Basic Operations 27
■ Touch to view available settings and options.

Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.
Basic Operations 28
■ From home, touch > Settings .
For more information, see Settings.

Portrait and Landscape Screen Orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (widescreen) when you rotate the phone sideways.
● Not all screens will adjust for landscape orientation.
Note: The Auto-rotate check box needs to be selected for the screen orientation to automatically change. From home, touch > Settings > Display > Auto-rotate screen.
Basic Operations 29

Capture Screenshots

You can use your phone’s Power key and Volume key (down) to capture screenshots.
■ Press and hold the Power key and Volume key (down) at the same time to capture a screenshot of the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, touch > Gallery .
You can capture and manage screenshots more easily by using Clip Now. For more
information on Clip Now, see Clip Now.

Applications

The following topics describe how to access the applications (apps) list and launch apps on your phone.

Launch Applications

All installed apps can be accessed and launched from the apps list.
Basic Operations 30
1. From home, touch .
The apps list opens.
2. Touch an app icon to launch the corresponding application.
The application opens.

Apps List

The apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.
Basic Operations 31
App
Function/Service
[icon] 1Weather
[description]
[icon] Apps Unlimited
[description]
[icon] BaconReader
[description]
Calculator
Use basic math, percent, and root operations. Includes memory function for a
Check a calendar and manage a scheduled events. Toggle between day,
Take pictures or videos with the autofocus-capable camera. You can change
[icon] CBS Sports
[description]
Access the Internet for web searches and surfing. Supports syncing with the
Use the alarm, world clock, stopwatch, and timer. Check times in different
[icon] Direct Connect
[description]
Use the browser to check a list of all downloaded files. Files that are sorted Google Drive is Google’s online storage service. You can save and share [icon] eBay App
[description]
Registering an email account allows you to send and receive home and office
variety of operations.
Calendar
Camera
Chrome
Clip Now
Clock
week, and month calendar views. You can also sync online with Google Calendar.
picture size, white balance, and other settings to take pictures/videos. Continuous shooting is also possible. You can also display setting icons to make setting changes easily.
COMPUTER-version Chrome app to link with bookmarks and other data. Also supports privacy features such as an incognito tab.
You can view and manage screenshots captured using Clip Now.
regions around the world with the world clock. You can also add regions and check times for several regions simultaneously.
Downloads
Drive
Email
Basic Operations 32
by time can be re-sorted by size, and you can select and delete several downloaded files together.
files with Google Drive.
Internet mail from outside. You can register several Internet mail accounts on your phone.
App
Function/Service
[icon] Eureka
[description]
Gallery
You can view and edit pictures or videos taken with your phone or [icon] GLMS
[description]
Allows you to use Gmail, Google’s email service, anywhere and at any time.
Use Google Search to look for Internet information and apps for your phone.
Google’s social networking service. You can group and register your friends, Use pictures, emoji, video hangout, etc. to enjoy free-of-charge conversations [icon] Home
[description]
[icon] Lookout
[description]
Install the Lumen Toolbar in your browser for more enjoyable and convenient
You can display a map of your current location or search for a route to a
Use SMS (Short Message Service) and MMS (Multimedia Message Service).
[icon] Messaging Plus
[description]
Mobile ID is a single pack containing apps, ringtones, wallpapers, widgets,
[icon] Mobile Sync
[description]
downloaded, as well as share them with friends.
Gmail
Google
Google+
Hangouts
Lumen Toolbar
Enter keywords to search mail and add labels to sort your mail.
View web pages around the world as well as different information such as maps, videos, and business locations, and train routes.
family, friends with the same interest, etc. in circles and share information with users in those circles.
one-on-one or in a group.
browsing, including web page sharing (Facebook, Twitter, etc.), app searches/downloads, etc. You can also customize the Lumen Toolbar.
Maps
Messaging
Mobile ID
Basic Operations 33
destination. You can view traffic information and aerial views. Street view, 3D view, as well as a compass mode are available.
SMS allows short messaging between mobile phones. MMS allows you to send/receive pictures, audio, videos, etc. together with your message.
etc. You can easily install several ID packs, and switch between ID packs in a few simple touches.
App
Function/Service
[icon] Mobile Zone
[description]
[icon] NASCAR
NASCAR Mobile is the official app of NASCAR. This app provides easy
[icon] NBA
[description]
Enjoy FM radio. Check album covers and music information, purchase new
This application allows display of Microsoft® Word/Excel®/PowerPoint® and
Add phone numbers and email addresses. In addition to an email address,
Personal Assistant is a talking personal assistant. By speaking to your phone, Place and receive phone calls. Also allows you to call abroad. You can view
You can view and edit pictures or videos taken with your phone, as we ll as
Read your favorite books and authors from anywhere. Select from among
Enjoy Google Play games in one place. You can discover new games, Allows you to manage your server-based rental video content and video
Play back music saved on your phone/SD card. View by album or by artist.
Check a variety of news information (free/paid) at one location. Also enjoy
enjoyment of the latest news, videos, LIVE NASCAR events, Live Leaderboard, etc.
NextRadio
OfficeSuite
People
Personal Assistant
Phone
Photos
Play Books
favorites, share music on Facebook or Twitter, etc.
PDF files created on a computer, etc . You can use this application easily to view/check applicable files.
you can add a birthday, nickname, etc. You can also set a ringtone for each added contact.
your assistant finds information, launches applications, etc. Also, it can connect you to web services such as Google, Twitter, Facebook, and more.
incoming and outgoing call logs to check calls, or place a call from the logs.
back up them on Google+.
millions of books, including new titles, New York Times best sellers, up-and­coming authors, and free books.
Play Games
Play Movies & TV
Play Music
Play Newsstand
Basic Operations 34
manage your game playing and scores, and enjoy multiplay with friends around the world easily.
content you recorded.
You can also make your own playlists of preferred songs.
audio and video.
App
Function/Service
[icon] Play Servic es
[description]
Play Store
Download a variety of apps (free/paid) from Google Play. Change your phone [icon] Scout
[description]
You can change and check all phone settings, including sound/vibration,
[icon] Setup
[description]
[icon] Sprint Money [icon] Sprint Music Plus
[description]
[icon] Sprint TV &
Speak search keywords into your phone instead of typing to search for a
You can quickly access messages from the message list without dialing Enjoy the many different video contents uploaded to YouTube. You can play
setting for manual/automatic updating of downloaded apps.
Settings
Express
Movies
Voice Dialer
Voice Search
Voicemail
wallpaper/display, basic settings, as well as app settings for calls, email, and browser.
[description]
[description]
[description]
variety of information. Displays a range of information including web sites, maps, videos, locations/train routes to businesses, etc.
voicemail. Easily select, play back, and erase messages as well as call back, etc.
YouTube
back videos on your phone in high-quality mode.

Phone Number

Follow the instructions below to display your phone’s wireless phone number.
Basic Operations 35
1. From home, touch > Settings .
2. Touch About phone.
Basic Operations 36
3. Touch Status.
You will see the number.

Silent Mode/Airplane Mode

The following topics explain how to use your phone’s Silent Mode and Airplane Mode settings.

Silent Mode

Silent mode sets your phone’s ringtone, operation sounds, notifications, etc., not to sound to avoid disturbing others around you.
Note: Camera shutter, video start/stop tones, and certain other sounds may still be active during silent mode.
To set silent mode:
Basic Operations 37
1. Press and hold the Power key to display the device options menu.
2. Touch .
Your phone is now in silent mode.
To restore sound settings:
Basic Operations 38
1. Press and hold the Power key to display the device options menu.
2. Touch .
Your phone’s sound settings are now restored.

Airplane Mode

Airplane Mode Cautions
If you turn on airplane mode while Wi-Fi and Bluetooth® are enabled, connectivity with either is then disabled. Any data communication occurring when airplane mode is turned on are discontinued.
Basic Operations 39
If Wi-Fi or Bluetooth® are turned on after turning on airplane mode, you can connect with Wi-Fi or Bluetooth
®
even while in airplane mode. Use these functions after confirming that communication is
permitted in your location.
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can use apps that don’t require a signal or data.
To turn on airplane mode:
1. Press and hold the Power key to display the device options menu.
2. Touch Airplane mode.
Your phone is now in airplane mode. You will see the airplane mode icon in the status bar.
To turn off airplane mode:
1. Press and hold the Power key to display the device options menu.
Basic Operations 40
2. Touch Airplane mode.
Your phone’s wireless connection features are now restored.

Enter Text

You can type on your phone using one of the available touchscreen keyboards or Google voice typing.

Touchscreen Keyboards

Your phone offers you a choice of two touchscreen keyboards for entering text. The keyboard appears automatically onscreen when you touch a text entry field, and they can be used in either portrait or landscape mode. You can also use the Google Voice typing option to enter text using your voice (see
Google Voice Typing for details).
The methods available include:
● Google keyboard lets you use a traditional QWERTY setup to enter text. Additional options expand your ability to enter text faster and more accurately. See Google Keyboard for details.
● Swype lets you enter letters and words in one continuous motion by swiping your finger across the letters. See Swype for details.

Google Keyboard

The Google keyboard offers a traditional QWERTY keyboard setup for entering text by touching keys (like on a computer), along with enhancements and options that allow you to enter text faster and more accurately, such as continuous key input, personalized usage dictionaries, and more.
For Google Keyboard settings, see Language & Input Settings.
Basic Operations 41
Assigning Google Keyboard for Text Entry
1. From home, touch > Settings > Language & input.
2. Touch the Google Keyboard check box. (Enabled when the check mark is entered)
Basic Operations 42
Using Google Keyboard
● Touch to change the case of the text. Touch twice quickly to switch to all capitals.
● If you make a mistake, touch to delete incorrect characters.
● Touch to switch to a keyboard for entering symbols.
● Touch to enter a period. Touch and hold to enter a symbol.
● Touch to enter emoji.
● Touch to delete text.
● Touch to switch to Google Voice typing. Touch and hold to configure input settings.
● If Swype is enabled in addition to Google Keyboard, touch and hold Space bar and then you can
choose the input method.

Swype

The Swype™ keyboard lets you enter words by drawing a path from letter to letter in one continuous motion. When you enter the first letter of a next word, a space is automatically added.
For Swype settings, see Language & Input Settings.
Basic Operations 43
Assigning Swype for Text Entry
1. From home, touch > Settings > Language & input.
2. Touch the Swype check box. (Enabled when the check mark is entered)
Basic Operations 44
Using Swype
1. Touch the text entry field to display the onscreen keyboard.
2. Slide your finger slowly across each letter of the word you want to input.
3. Release your finger when the word you want is displayed in the floating preview or in the middle of the suggestion strip. Touch a word to select it.
Basic Operations 45
For more information about using Swype a nd its addit ional capabilities, including using vo ice entry and personalizing your Swype dictionary, touch and hold from the Swype keyboard display and then touch
How to Swype. You can also visit swype.com for more information.

Google Voice Typing

Google Voice typing uses Google voice recognition to convert speech to text. For Google voice typing settings, see Language & Input Settings.
1. Touch from a screen where you can enter text.
Basic Operations 46
2. Speak into the phone.
If the text is incorrect, touch DELETE.  Touch English (US) (depends on selected language) to switch to the language that Google
Voice typing is to recognize. Select the language you want to use beforehand by touching Add more languages and clearing the check box.
Touch to return to the onscreen keyboard.

Tips for Editing Text

These tips allow you to cut or copy selected text and paste it into a separate selected area. For more information on entering text, see Language & Input Settings.
Basic Operations 47
1. In a text entry field, touch and hold or touch the text twice quickly.
2. Drag and to the left or right to select the desired text.
Touch to select all text.
Basic Operations 48
3. Touch an option at the top of the screen.
Cut: Remove the selected text and saves it to the clipboard.
Copy: Copy the selected text to the clipboard.
Paste: Insert the last copied or cut text into the current field.

Google Account

You will need a Google Account to access several phone features such as Gmail, Google Maps, Hangouts, and the Google Play applications. Before you are able to access Google applications, you must enter your account information. These applications sync between your phone and your online Google Account.
Google Account Cautions
Google Account email address and password: Be careful not to forget your Google Account email address and password.
Phone operation and display when usin g your Google Account: Operation and display may be changed due to automatic app updates, etc.

Create a Google Account

If you do not already have a Google Account, you can create one online or using your phone.
Note: You can also create and sign into your Google/Gmail account through your phone’s Setup application.
Basic Operations 49
Note: Although you need a Gmail account to use certain features of your phone, such as Google Play, you do not need to use Gmail as the default account for your phone.
Create a Google Account Online
1. From a computer, launch a Web browser and navigate to google.com.
2. On the main page, click Sign-in > Create an account now.
3. Follow the onscreen prompts to create your free account.
4. Look for an email from Google in the email box you provided, and respond to the email to confirm and activate your new account.
Create a Google Account Using Your Phone
1. From home, touch > Settings > Add account.
Basic Operations 50
2. Touch Google and then touch New.
3. Enter your First name and Last name, and then touch .
Basic Operations 51
4. Enter a desired Username, and then touch .
5. When prompted, enter and reenter a password and then touch .
6. Touch Set up recovery options, and then enter a phone number and secondary email address. Specify your region and then touch .
Basic Operations 52
If you touched Not now, proceed to step 7.
Note: When setting up a new Google Account, either on your phone or online, you will be prompted to
add a secondary email address. Enter a second Gmail address or any other email address from which you currently send and receive email. This address is used to authenticate your account should you ever encounter problems or forget your password. It is strongly encouraged for Android users so you can regain access to Google services and purchases on your phone.
7. Select whether to back up your system settings, etc. to your Google Account, specify whether to receive news and other information from Google Play, and then touch .
Basic Operations 53
8. Touch I accept, enter the displayed text, and then touch .
9. Touch Not now.
To use Google+, touch Get started and follow the onscreen instructions.
Basic Operations 54
10. Touch NOT NOW.
To specify a payment method, touch Add credit or debit card/Redeem, then Continue, and
then follow the onscreen instructions.
You are signed in to your Google Account, and your phone will be synchronized with it.

Sign In to Your Google Account

If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign in to your Google Account.
1. From home, touch > Settings > Add account.
Basic Operations 55
2. Touch Google, and then touch Existing.
3. Enter your Gmail username and password, and then touch .
Basic Operations 56
4. After touching OK in the confirmation screen, touch Not now.
To use Google+, touch Get started and follow the onscreen instructions.
5. Select whether to back up your system settings, etc. to your Google Account, specify whether to receive news and other information from Google Play, and then touch .
Basic Operations 57
6. Touch NOT NOW.
To specify a payment method, touch Add credit or debit card/Redeem, then Continue, and
then follow the onscreen instructions.

Google Play Store

Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone. Choose from a wide variety of free and paid content ranging from productivity apps and games to bestselling books and blockbuster movies and music. When you find what you want, you can easily download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi or mobile data connection and sign in to your Google Account. See Browser and Sign In to Your Google
Account for details.
Google Play Cautions
Installing Applications: Many different kinds of applications can be installed on your phone from Google Play (provided by Google Inc.). The company is not responsible in any way for user-installed applications (quality, reliability, legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses, etc.).
Purchasing Applications: Purchase apps at your own risk. The company is not responsible for any disadvantage resulting for user or third parties.
Phone operation and display when usin g Goo g le Play: Operation and display may be changed due to automatic app updates, etc.
Important: Our policies often do not apply to third-party applications. Third-party applications may access your personal information or require us to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal
Basic Operations 58
information, check the application provider’s policies, which can usually be found on their website. If you aren’t comfortable with the third-party application’s policies, don’t use the application.

Find and Install an App

When you install apps from Google Play app and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access to certain functions or settings of your phone. Download and install only apps that you trust.
1. From home, touch > Play Store .
2. When you open the Google Play store app for the first time, the Terms of Service window will appear. Touch Accept to continue.
Basic Operations 59
3. Browse through the categories (Apps, Games, Movies & TV, Music, Books, or Newsstand), find an item you’re interested in, and touch the name.
Browse through featured apps. Scroll through the list of featured apps when you open Google
Play.
Browse apps recommended by Sprint. Touch Apps > Sprint, and then scroll through the list.
Search for an app. Touch on the Google Play home screen, enter the name or type of
app you’re looking for, and then touch on the keyboard.
4. Touch an app to read a description about the app and user reviews.
5. Touch INSTALL (for free applications) or the price (for paid applications).
Note: You need a Google Wallet account to purchase items on Google Play. See Google Wallet to set up a Google Wallet account if you do not have one.
6. The subsequent screen notifies you whether the app will require access to your personal information or access to certain functions or settings of your phone. If you agree to the conditions, touch ACCEPT to begin downloading and installing the app.
If you selected a paid application, after touching OK, you’re redirected to the Google Wallet
screen to pay for the application before it’s downloaded to your phone.
The selected app is downloaded and installed on your phone.
Warning: Read the notification carefully! Be especially cautious with applications that have access to many functions or a significant amount of your data. Once you touch OK on this screen, you are responsible for the results of using this item on your phone.
Basic Operations 60
Purchasing Applications
Purchase apps at your own risk. The company is not responsible for any disadvantage resulting for user or third parties.

Request a Refund for a Paid App

If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
1. From home, touch > Play Store .
2. Touch > My apps.
3. Touch the app to uninstall for a refund. The details screen for the app opens.
4. Touch Refund, and then touch Yes to confirm. Your app is uninstalled and the charge is cancelled.

Update an App

Depending on your settings, many apps will update automatically, or you can update apps directly from the Play Store app.
Update an App Directly
1. From home, touch > Play Store .
Basic Operations 61
2. Touch > My apps.
3. Touch the app you want to update, and the n touc h Update > Accept.
The app update is downloaded and installed.
Basic Operations 62
Set Automatic App Updates
1. From home, touch > Play Store .
2. Touch > My apps.
3. Touch the app you want to set for auto-update, and then touch > Auto-update. (Enabled when the check mark is entered)
Basic Operations 63
The app is set to update automatically whenever an update becomes available.
Note: Automatic updates are unavailable for some apps.

Uninstall an App

You can uninstall any app that you have downloaded and installed from Google Play.
1. From home, touch > Play Store .
Basic Operations 64
2. Touch > My apps.
3. On the Installed screen, touch the app you want to uninstall, and then touch UNINSTALL > OK.
The app is uninstalled and removed from your phone.

Get Help with Google Play

The Google Play store app offers an online help option if you have questions or want to know more about the app.
Basic Operations 65
1. From home, touch > Play Store .
2. Touch > HELP.
The Web browser will take you to the Google Play Help Web page, where you will find
comprehensive, categorized information about Google Play.

Lock and Unlock Your Screen

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it.
Basic Operations 66
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power key. Pressing the Power key again or receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Displa y Settings .
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power key.
The lock screen appears.
2. Swipe your finger across the screen to unlock it.
Basic Operations 67
The screen is unlocked.
If you have set up a screen lock, you will be prompted to draw the pattern or enter the
password or PIN. See Screen Lock.

Update Your Phone

From time to time, updates may become available for your phone. You can download and apply updates through the Settings > System updates menu.
Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take time to update your phone’s software.
Signal during update: Update your phone where signal reception is good, and do not change location during the update process. Make sure the battery is adequately charged before beginning an update. A weak signal or low battery during an update may cause the update to fail. An update failure may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.

Update Your Phone Software

You can update your phone’s software using the System updates option.
Before Updating Your Phone
Updating your phone may result in a loss of saved data depending on the condition of your phone (malfunctioning, damaged, water seepage, etc.). You must back up all critical information before updating your phone firmware.
Back Up All Data Prior to Update
To back up your Gmail information:
1. From home, touch > Settings > Google.
2. Touch the account, and then touch to checkmark the sync item and enable the feature.
Checked items automatically synchronize whenever a change is made.
3. Touch > Sync now to sync your Google Account information.
To back up your Exchange Mail information:
1. From home, touch > Settings > Corporate.
2. Touch the account, and then touch to checkmark the sync item and enable the feature.
Checked items automatically synchronize whenever a change is made.
Basic Operations 68
3. Touch > Sync now to sync your Exchange Mail Account information.
To back up stored text messages:
1. From home, touch > Messaging .
2. Select the text message from the list to view the message thread.
3. Touch and hold on a portion of the text message from the string. The Message options context menu appears.
Note: You can back up stored text messages by forwarding them to your own phone number. Open the messages after you have updated your firmware.
4. Touch Forward.
5. Enter your phone number and touch Send.
To back up your Google apps: Your Google app purchases are reloaded remotely and can be re-installed after the update is applied.
1. From home, touch > Play Store .
2. Touch > My apps > ALL tab.
3. Scroll through the list of previously downloaded Google apps and choose those you wish to reinstall.
4. Follow the onscreen instructions.
As an added precaution, to preserve an y data on your SD card, pleas e unmount it from your phone prior to starting the update process. From home, touch > Settings > Storage > Unmount SD card.
Update Your Phone’s Software
Once you have backed up all your data, use System updates options to update your phone’s internal software.
Basic Operations 69
1. From home, touch > Settings .
2. Touch System updates to use the following options:
Update PRL: Download the latest Preferred Roaming List (PRL), used by your phone to
access the network.
Update Profile: Update the user profile related to your wireless service account. If you
choose to change your user name online, use this option to update the user name on your phone.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to reconnect with the network.
Basic Operations 70
Update Sharp software: Upgrade to the latest software available for your phone.
– or –
1. Locate the System Update Available ic on ([icon]) in notifications.
[illustration]
2. Drag the status bar down.
3. Touch [icon] to open the System Updates screen.
[illustration]
4. Touch Download and follow the onscreen instructions.
[illustration]
The downloading icon ([icon]) appears within the status bar to indicate the phone is
downloading the necessary files.
5. Touch Restart and install to complete the process.
Confirm Your Current Phone Firmware
1. From home, touch > Settings > About phone.
Basic Operations 71
2. Locate the Baseband version read-only field.
Basic Operations 72

Your Phone Interf ace

Item
Description
The status bar displays icons to notify you of your phone’s status (on the right
The notification area of the status bar (on the left) displays notifications for
The following topics describe how to use and customize your phone’s home screen, understand the status bar, and use the notifications window.

Home Screen Basics

The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and more.

Home Screen Layout

Your home screen extends beyond the initial screen. Swipe the screen left or right to display additional screens.
Status Bar
Notification Area
Your Phone Interface 73
side) and notifications (on the left side).
incoming messages, missed calls, application updates, and more.
Item
Description
Status Area
The status area of the status bar (on the right) displays phone and service Widgets are self-contained onscreen apps that reside on your phone’s home
Application icons are shortcuts to favorite applications. You can add and
Primary shortcuts are application shortcuts that appear in the same location
Applications (Apps)
status information such as signal strength, battery status, Wi-Fi and data connectivity, ringer status, and time.
Widget
Application Icons
Primary Shortcuts
List Key
Home Key
Back Key
Recent Apps Key
screen.
remove these shortcuts as you wish.
on all of your phone’s home screens. These are customizable except for the Applications (Apps) shortcut, which remains static.
Touch to open the applications (Apps) list. The apps list key is a primary shortcut available from all home screens.
Touch to display the main home screen. Drag or swipe up to open Google/Assistant.
Touch to return to the previous screen. Drag or swipe up to open Google/Assistant.
Touch to display recently-used applications. Drag or swipe up to open Google/Assistant.
Tip: Touch to return to the main home screen from any other screen.

Extended Home Screens

In addition to the main home screen, your phone has four extended home screens to provide more space for adding icons, widgets, and more. Touch and hold the icon or widget and then drag across the screen to move from the main screen to an extended screen.

Status Bar

The status bar at the top of the home screen provides phone and service status information on the right side and notification alerts on the left. To view the notifications window or access the quick settings menu, touch the status bar and drag it down.
Your Phone Interface 74
Status Bar Layout
Icon
Notification
[icon]
new emergency notification
[icon]
arriving call/mail
[icon]
on hold
Main Notification Icons
missed call
new voicemail
new email
new Gmail
new text or MMS message
new Hangout message
new Sprint Zone message
Your Phone Interface 75
Icon
Notification
event
USB connection
alarm
warning
update available
update downloading
update successful
keyboard active
obtaining location information
Bluetooth
®
data receive request
SD card unmounted
reading SD card
capturing screenshot
capturing screenshot using Clip Now
screenshot failed
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Icon
Notification
more notifications available (drag down to view)
Icon
Status
[icon]
Out of service area
Main Status Icons
Bluetooth
®
active
Bluetooth
®
connection
GPS active
®
Wi-Fi
active
downloading
vibrate
speakerphone active
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network (full signal)
network (roaming)
Sprint Spark enhanced 4G LTE data service
airplane mode
Icon
Status
sync active
alarm set
battery (charging)
battery (full charge)

Notifications Window

Drag the status bar down to open the notifications window. From there, you can check notifications, download updates, open messaging apps, use the quick settings menu, and more.
Open the Notifications Window
■ Drag the status bar down. (Slide your finger down from the top of the screen.)
The notifications window opens. To check notifications, touch an item in the list.
Close the Notifications Window
■ Drag the notifications window up. (Slide your finger up from the bottom of the screen.)
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– or –
■ Touch to close the notifications window.
Notifications Window Layout
The notifications window gives you access both to notifications and the quick settings menu.
Quick Settings Menu Layout
The quick settings menu lets you check the status of the phone and services and change settings by directly accessing the various settings menus.

Customize the Home Screen

Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the home screen.
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Operations for Rearranging the Home Screen
● Moving Widgets and Icons: From home, touch and hold an item and then drag it to the desired location.
● Deleting Widgets and Icons: From home, touch and hold an item and then drag it to Remove.
● Changing Folder Names: From home, touch the folder to open it, and then touch the folder
name. Type a new name and then touch Done.
● Displaying the Choose wallpaper from menu: From home, touch and hold an empty space to display the Choose wallpaper from menu.

Change the Wallpaper

Select and assign your phone’s background wallpaper.
1. From home, touch and hold an empty space.
The Choose wallpaper from menu appears.
You can also access the wallpaper menu through settings. Touch > Settings >
Display > Wallpaper.
2. Select your desired wallpaper from Gallery, ID wallpapers, Live Wallpapers, Photos, or Wallpapers.
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3. Touch Set wallpaper.
The wallpaper is set.
Note: If you select Gallery, you will need to select an album and a picture. Drag the wallpaper or pinch/spread the screen to reduce/enlarge the wallpaper so it is centered in the screen.
Note: If you select Live Wallpapers, before you touch Set wallpaper, you can touch Settings to select custom animation settings, etc., for the live wallpaper.

Add Shortcuts to the Home Screen

You can add shortcuts for quick access to favorite apps from the home screen.
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1. From home, touch .
The Apps list opens.
2. Touch and hold an app icon.
The icon will disengage and you will see thumbnails of your home screens.
3. Drag the icon to an empty location on one of the home screens.
The shortcut is added to the home screen.

Add Widgets to the Home Screen

You can add widgets to your phone’s home screen. Widgets are self-contained apps that display on a home screen. Unlike a shortcut, the Widget works like as an onscreen application. There are all kinds of widgets, including links to a specific contact, Internet bookmarks, Facebook email accounts, and many others.
®
status windows, Gmail and
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1. From home, touch .
The Apps list opens.
2. Touch the WIDGETS tab at the top of the Apps list.
3. Touch and hold a widget icon.
The icon will disengage and you will see thumbnails of your home screens.
4. Drag the icon to an empty location on one of the home screens.
The widget is added to the home screen.

Add Folders to the Home Screen

You can group home screen shortcuts into folders for convenient access.
1. Touch and hold a shortcut you want to place in a folder, and then drag it to above another shortcut.
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A new folder is created. Call Settings
2. To create a name, touch the folder, then Unnamed Folder, and enter a name.
3. To add more app shortcuts to the folder, touch and hold a shortcut and drag it on top of the new folder.
The new shortcut is added to the folder.
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Phone App

The following topics outline the use of your device’s phone app to place and receive calls, use voicemail, set up and manage contacts, and more.

Place and Answer Calls

The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the in-call screen options.
Troubleshooting
Question: Call does not connect.
Answer 1: Was the number dialed using the area code? Try dialing the number starting with “0”. Answer 2: Are you in an area with poor wireless coverage? Try calling again from another area.
Emergency Call Cautions
Emergency calls are restricted in Airplane mode.

Call Using the Phone Dialer

The most “traditional” way to place a call is by using the phone’s dialer screen.
1. From home, touch > Phone > to display the dialer screen.
The phone app opens.
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2. Touch the number keys on the dialpad to enter the phone number.
As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, touch it to place the call immediately without entering the rest of the number.
Touch Add to contacts to add the entered number into your contacts list.
3. Touch to call the number.
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The phone dials the number. The call begins when the other party answers.
4. To end the call, touch .
[illustration]
The call ends.
Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted. To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the lock screen, touch Emergency call.
2. Touch .
As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emer genc y num ber normall y or when your account is restric te d:
1. Unlock the screen. For more information, see Lock and Unlock Your Screen.
2. From home, touch > Phone > .
3. Touch .
As long as you are in an area covered by wireless service, the emergency call is placed.
Enhanced 9-1-1 (E9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E9-1-1 emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate your approximate location. D epe ndi ng on sever a l varia bles , i ncluding availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important: Always report your location to the 9-1-1 operator when placing an emergency call. Some designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be equipped to receive GPS location information from your phone.

Answer Phone Calls

The following information lets you know how to answer incoming calls, mute the ringer on incoming calls, reject incoming calls, and more.
When you receive a phone call from a contact, the Incoming call screen appears and displays the caller ID icon, name, and phone number of the calling party. When you receive a phone call from someone who
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is not stored in People, only the default caller ID icon and phone number appear on the Incoming call screen.
Note: If your phone is turned off, all calls automatically go to voicemail.
Answer an Incoming Call
1. When a call arrives, drag [Call_icon] to [Answer_call_icon] to answer it.
[illustration]
The call begins.
2. To end the call, touch .
[illustration]
The call ends.
Mute the Ringing Sound
To mute the ringer without rejecting the call, you can do any of the following:
● Press the Volume key down.
● Place the phone face down on a level surface.
Reject an Incoming Call
■ When a call arrives, drag [Call_icon] to [reject_call_icon] to reject it.
[illustration]
The ringtone or vibration will stop and call will be sent directly to voicemail.
Reject a Call and Send a Text Message
You can reject an incoming call and automatically send a text message to the caller.
1. When a call arrives, drag [Call_icon] to [Message_icon].
[illustration]
The ringtone or vibration will stop and you will see a list of preset text messages.
2. Touch Send next to one of the messages to send it to the caller.
[illustration]
The selected message will be delivered to the caller.
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You can edit the reject messages through the Call settings menu. From the phone app, touch
> Call settings > Set reject messages and edit or create the reject messages.

In-Call Screen Layout and Operations

While you’re on a call, you will see a number of onscreen options.
Misoperation Prevention Screen
Your phone switches to the Misoperation Prevention screen during a call. To operate the screen during a call, cancel the Misoperation Prevention screen.
1. Drag [icon] down in the Misoperation Prevention screen.
[illustration]
The in-call screen appears.
In-Call Screen Layout
Touch options to activate them during a call.
● Add call: Touch and hold to initiate a conference call (3-way call).
● Merge: Join two currently active calls (conference).
● Keypad/Hide: Toggle the appearance of the onscreen keypad.
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● End call: End the current call.
● Speaker: Route the phone’s audio through the speaker (On) or through the earpiece (Off).
Activate Speaker to route the phone’s audio through the speaker. (You can adjust the
speaker volume using the Volume key.)
Deactivate Speaker to use the phone’s earpiece.
Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone
use.
● Mute: Mute the microphone during an active call. Touch again to unmute the microphone.
Note: If Mute is activated, the speaker mode is deactivated.
● Bluetooth: Route the phone’s audio through a connected Bluetooth
®
headset (On) or through the
speaker (Off). When the call is routed to a Bluetooth
®
headset, the current call area shows the Bluetooth®
call icon ([icon]).
Note: The Headset button is activated to show the current call is routed to the connected Bluetooth headset.
To route the current call back to the phone, touch Headset to temporarily use the phone.
Touch it again to route the call back to the connected Bluetooth
When Bluetooth
®
or the Bluetooth® headset is turned off, the call is routed through either the
®
headset.
earpiece or speaker and shows ([icon]).
● Dialpad: Use the onscreen dialpad to enter additional numbers, for example, an extension or access code.
For example: When you call your bank’s 800 number, use your dialpad to enter your account
number and PIN.
Additional In-Call Options
■ Adjusting Call Volume: Press the volume key up or down during the call.
®
■ Touch during a call to display a list of additional in-call features. Touch an option to select it.
Contacts: Display your contacts list.  Memo: Create a new memo while remaining on the call.
Troubleshooting
Question: Difficulty during call.
Answer 1: It may not be possible to make a call properly in a noisy location.
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