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HRO00204
User Manual
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Users Manual
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Table of contents
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Sharp HRO00204 User Manual

AQUOS Crystal
User Gui de
[UG template vers ion 14b]
[sprint_HDK_PB25_ug_en_060214_d2]

Table of Contents

Introduction.................................................................................................................................................... 1
Before Using Your Phone ............................................................................................................. 1
Descriptions in the User Guide ..................................................................................................... 1
Screenshots and Key Labels ........................................................................................................ 1
Other Notations ............................................................................................................................. 1
Header and Toolbar Areas ............................................................................................................ 1
Search This Guide ........................................................................................................................ 1
Topic Area ..................................................................................................................................... 2
Contents and Index Area .............................................................................................................. 2
Resizing Areas .............................................................................................................................. 2
Launch the Guide .......................................................................................................................... 2
Launch the Guide from the Notifications Window ......................................................................... 2
Hide Status Bar Indicators ............................................................................................................ 2
Using the Phone Guide ................................................................................................................. 2
Check Basic Operations ............................................................................................................... 2
Screen Use for First-Time Users .................................................................................................. 2
Get Started .................................................................................................................................................... 3
Phone Layout ................................................................................................................................ 3
Keys .............................................................................................................................................. 5
Holding the Product on Your Ear .................................................................................................. 5
Handling SIM Card ........................................................................................................................ 6
Insert SIM Card ............................................................................................................................. 6
Insert SD Card .............................................................................................................................. 9
Unmount SD Card ....................................................................................................................... 10
Remove SD Card ........................................................................................................................ 11
TOC i
Format SD Card .......................................................................................................................... 13
Basic Operations ......................................................................................................................................... 26
Home Screen and Applications (Apps) List ................................................................................ 26
Select Options and Navigate Screens ........................................................................................ 27
Menu Operations ........................................................................................................................ 27
Phone Settings Menu .................................................................................................................. 28
Portrait and Landscape Screen Orientation ................................................................................ 29
Capture Screenshots .................................................................................................................. 30
Launch Applications .................................................................................................................... 30
Apps List ..................................................................................................................................... 31
Silent Mode ................................................................................................................................. 37
Airplane Mode ............................................................................................................................. 39
Touchscreen Keyboards ............................................................................................................. 41
Google Keyboard ........................................................................................................................ 41
Swype ......................................................................................................................................... 43
Google Voice Typing ................................................................................................................... 46
Tips for Editing Text .................................................................................................................... 47
Create a Google Account ............................................................................................................ 49
Sign In to Your Google Account.................................................................................................. 55
Find and Install an App ............................................................................................................... 59
Request a Refund for a Paid App ............................................................................................... 61
Update an App ............................................................................................................................ 61
Uninstall an App .......................................................................................................................... 64
TOC ii
Get Help with Google Play .......................................................................................................... 65
Update Your Phone Software ..................................................................................................... 68
Your Phone Interface .................................................................................................................................. 73
Home Screen Layout .................................................................................................................. 73
Extended Home Screens ............................................................................................................ 74
Change the Wallpaper ................................................................................................................ 80
Add Shortcuts to the Home Screen ............................................................................................ 81
Add Widgets to the Home Screen .............................................................................................. 82
Add Folders to the Home Screen................................................................................................ 83
Phone App................................................................................................................................................... 85
Call Using the Phone Dialer ........................................................................................................ 85
Answer Phone Calls .................................................................................................................... 87
In-Call Screen Layout and Operati ons ........................................................................................ 89
Place a Call from Contacts ......................................................................................................... 91
Call from Call Logs ...................................................................................................................... 92
Voicemail Setup .......................................................................................................................... 94
Visual Voicemail .......................................................................................................................... 96
Set Up Visual Voicemail .............................................................................................................. 96
Review Visual Voicemail ............................................................................................................. 97
Listen to Multiple Voicemail Messages ....................................................................................... 97
Visual Voicemail Options ............................................................................................................ 98
Configure Visual Voicemail Settings ........................................................................................... 98
Caller ID Blocking ..................................................................................................................... 101
Call Waiting ............................................................................................................................... 101
Conference Calling ................................................................................................................... 102
Call Forwarding ......................................................................................................................... 103
TOC iii
Add a Contact ........................................................................................................................... 105
Check Contacts ......................................................................................................................... 109
Contacts Screen Layout ............................................................................................................ 111
Edit a Contact............................................................................................................................ 112
Delete a Contact ....................................................................................................................... 113
Share a Contact ........................................................................................................................ 115
Import Contacts from SD Card .................................................................................................. 117
Back Up Contacts to SD Card .................................................................................................. 120
Messaging and Internet ............................................................................................................................. 123
Send a Text Message ............................................................................................................... 123
Send a Multimedia Message (MMS) ......................................................................................... 125
Save and Resume a Draft Message ......................................................................................... 131
New Messages Notification ....................................................................................................... 133
Manage Message Conversations ............................................................................................. 133
Text and MMS Options ............................................................................................................. 141
Create and Send a Gmail Message .......................................................................................... 143
Open New Gmail Messages ..................................................................................................... 145
Open Gmail Messages ............................................................................................................. 146
Use Gmail Labels ...................................................................................................................... 148
Archive Gmail Threads ............................................................................................................. 149
Mute Gmail Threads ................................................................................................................. 150
Delete Gmail Threads ............................................................................................................... 151
Search Gmail Messages ........................................................................................................... 152
Report Spam or Phishing Gmail ............................................................................................... 154
Add Another Google (Gmail) Account ...................................................................................... 155
Switching between Gmail Accounts .......................................................................................... 157
TOC iv
Set Up an Email Account .......................................................................................................... 158
Add an Email Account ............................................................................................................... 159
Add an Exchange ActiveSync Account ..................................................................................... 163
Compose and Send Email ........................................................................................................ 165
Open New Email Messages...................................................................................................... 167
Open Email Messages .............................................................................................................. 168
Delete an Email Account ........................................................................................................... 170
Manage Your Email Inbox ......................................................................................................... 171
Exchange ActiveSync Email Features ...................................................................................... 173
Sprint Spark LTE ....................................................................................................................... 173
Your User Name ....................................................................................................................... 175
Data Connection Status and Indicators .................................................................................... 176
Use the Browser ....................................................................................................................... 176
Add a Bookmark ....................................................................................................................... 177
View Browser History ................................................................................................................ 179
Open New Browser Tabs .......................................................................................................... 180
Browser Settings ....................................................................................................................... 182
Camera and Video .................................................................................................................................... 185
Take a Picture ........................................................................................................................... 185
Viewfinder Screen ..................................................................................................................... 187
Record Videos .......................................................................................................................... 188
Video Shooting Screen ............................................................................................................. 190
View Pictures and Videos ......................................................................................................... 191
Send Pictures or Videos by Email ............................................................................................ 196
Send a Picture or Video by Multimedia Mess age ..................................................................... 197
Send Pictures or Videos Using Bluetooth® ............................................................................... 199
Share Pictures and Videos on Facebook ................................................................................. 200
Share Pictures on Flickr ............................................................................................................ 202
Share Pictures on Picasa .......................................................................................................... 203
TOC v
Share Videos on YouTube ........................................................................................................ 204
Switch Cameras ........................................................................................................................ 206
Set Camera Functions .............................................................................................................. 209
Useful Features ......................................................................................................................................... 211
Before Making Your First Direct Connect Call .......................................................................... 211
Direct Connect Numbers ........................................................................................................... 212
Direct Connect Contacts ........................................................................................................... 212
Make Direct Connect Calls ....................................................................................................... 215
Answer Direct Connect Calls .................................................................................................... 218
End a Direct Connect Call ......................................................................................................... 219
Call Alerts .................................................................................................................................. 219
Make Group Connect Calls ....................................................................................................... 222
Create a Group Entry ................................................................................................................ 225
Group Connect Invites .............................................................................................................. 226
Direct Connect Settings ............................................................................................................ 227
Google Maps ............................................................................................................................. 229
Scout ......................................................................................................................................... 231
Use Google Search ................................................................................................................... 235
Use Google Voice Search ......................................................................................................... 236
Add an Event to the Calendar ................................................................................................... 238
View Calendar Events ............................................................................................................... 240
Sync Calendars ......................................................................................................................... 242
Synchronize an Exchange ActiveSync Calendar...................................................................... 243
Set Alarms................................................................................................................................. 245
Additional Clock Features ......................................................................................................... 247
TOC vi
Install the Twitter App on Your Phon e ...................................................................................... 249
Tweet on Twitter ....................................................................................................................... 249
Install the Facebook App on Your Phone ................................................................................. 250
Use Facebook ........................................................................................................................... 251
View YouTube Videos ............................................................................................................... 252
Post a Video to YouTube .......................................................................................................... 252
Pla y M us ic with G oog le Pla y ..................................................................................................... 254
Google Play Music Screen Layout ............................................................................................ 255
Create Playlists in Google Pla y Music ...................................................................................... 257
Connectivity ............................................................................................................................................... 267
Transfer Files Between Your Phone and a Computer .............................................................. 270
Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 272
Wi-Fi Settings ............................................................................................................................ 274
Disconnect Wi-Fi ....................................................................................................................... 277
Wi-Fi Direct ............................................................................................................................... 279
Bluetooth® ......................................................................................................................................... 282
Bluetooth® Information .............................................................................................................. 282
Enable the Bluetooth® Feature ................................................................................................. 282
Pair Bluetooth® Devices ............................................................................................................ 284
Connect to a Paired Bluetooth® Device .................................................................................... 286
Send Information Using Bluetooth® .......................................................................................... 288
Receive Data via Bluetooth® ..................................................................................................... 290
Global Services ......................................................................................................................................... 294
TOC vii
Calls to Landline Phones/Wireless Phones in Country of Stay ................................................ 301
Set Up Your Voicemail Access Number for International Use .................................................. 303
Access Your Voicemail Internatio na lly ...................................................................................... 306
Settings ..................................................................................................................................................... 309
TTY Mode ................................................................................................................................. 311
Bluetooth® Settings ........................................................................................................................... 317
Prepare Your Phone for VPN Connection ................................................................................ 327
Set Up Secure Credential Storage ........................................................................................... 327
Add a VPN Connection ............................................................................................................. 329
Connect to or Disconnect from a VPN ...................................................................................... 332
TOC viii
Screen Lock .............................................................................................................................. 351
Disable the Screen Lock ........................................................................................................... 356
Screen Security Options ........................................................................................................... 358
For Assistance .......................................................................................................................................... 378
Sprint Account Passwords ........................................................................................................ 382
Manage Your Account .............................................................................................................. 382
Sprint Support Services ............................................................................................................ 383
Index .......................................................................................................................................................... 384
TOC ix

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new AQUOS Crystal. The following topics explain how best to use this guide to get the most out of your phone.

Before Using Your Phone

Read “Get Started” and “Important Information Booklet” thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone’s setup at the time of purchase. Unless otherwise noted, instructions begin from the phone’s home screen, which is displayed by touching Home
. Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. The status bar and keys displayed at the bottom of the display are omitted from screenshots where unrequired in explanations. Key labels in the user guide are simplified for description purposes and differ from your phone’s display.

Other Notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” microSD™, microSDHC™ or microSDXC™ card is referred to as an “SD Card” or “memory card.”

How to Use This Guide

You can easily navigate this user guide, which is displayed in a browser window that is divided into three areas.
These topics will teach you how to navigate the guide and use the features for each area.

Header and Toolbar Areas

[content from Flare project]

Search This Guide

[content from Flare project]
Introduction 1

Topic Area

[content from Flare project]

Contents and Index Area

[content from Flare project]

Resizing Areas

[content from Flare project]

Access Instructions on Phone

[content per instructions of each carrier] These topics will help you find help on your new phone and will introduce the basics of using your
phone’s touchscreen if you are a new user.

Launch the Guide

[customize content]

Launch the Guide from the Notifications Window

[customize content]

Hide Status Bar Indicators

[customize content]

Using the Phone Guide

[customize content]

Check Basic Operations

[customize content]

Screen Use for First-Time Users

[customize content]
Introduction 2

Get Started

Part
Description
Allows you to plug in either a stereo headset or an optional headset for
Direct Wave Receiver
The touchscreen vibrates to create sound waves.
Lets you return to the previous screen, or close a dialog box, options
The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.

Phone Layout

The following illustration outlines your phone’s primary external features.
3.5 mm Headset Jack
Back Key
Home Key
Get Started 3
convenient, hands-free conversations.
menu, the Notifications panel, or onscreen keyboard (for keyboard, changes to ). Drag or swipe up to open Google/Assistant.
Returns you to the Home screen. Drag or swipe up to open Google/Assistant.
Part
Description
Self Camera Lens
Takes pictures and records videos while facing the screen, and allows
Displays all the information needed to operate your phone, such as the
LED
Displays a phone notification, charging status, or alert.
Misoperation
Detects ambient light level and pr events touc hs cr een misoperation Camera
Lets you take pictures and videos.
Charger/Accessory Jack
Allows you to connect the AC adapter or the USB cable (included).
Mic (Recorder Mic)
Captures ambient sounds while recording videos.
Helps illuminate subjects in low-light environments when the camera is Battery Cover
Accesses SIM card and SD card.
Lets you hear the different ringtones and sounds. The speaker also Mic
Talk to other party through this.
you to video conference.
Touchscreen
Recent Apps Key
Prevention/Light Sensor
Flash
call status, the Contacts list, and the date and time. Also provides one­touch access to all of your features and applications.
Displays recently-used applications. Drag or swipe up to open Google/Assistant.
during call.
focusing and capturing a picture or video.
Speaker
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Get Started 4
lets you hear the caller’s voice in speakerphone mode.

Keys

Part
Description
Lets you turn the phone on or off or turn the screen on or off, or switch
Allows you to adjust the ringtone or media volume or adjust the voice
The following illustration outlines your phone’s keys.
Power Key
Volume Key
your phone to silent mode, vibration mode, or airplane mode.
volume during a call.

Direct Wave Receiver

The phone is equip ped wit h a “Direct Wave Recei ver” which transmits s ound b y vibr ating the display area. You can use the phone normally although there is no hole in the receiver.

Holding the Phone to Your Ear

As shown below, hold the receiver so that it covers your ear and blocks out surrounding noise for clearer sound. Adjust the position of the phone up, down, left or right to suit your hearing and the surrounding environment.
[illustration]
Get Started 5
● Make sure not to cover the mic with your finger etc. when you talk on the phone.
● When an earphone (commercially available) is connected to the phone, sound is from the
earphone instead of by the Direct Wave Receiver.
● Do not put a sticker, sheet, etc. on the display. The other party’s voice may become hard to hear.
● How well sound can be heard differs with each individual.
● How well sound can be heard depends on the surrounding environment.

SIM Card

The SIM card is an IC card containing phone number and other customer information.

Handling SIM Card

Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM card in another-brand IC card reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. Ma y damage SIM card.
● See instructions included with SIM card for handling.
● SIM card is the property of the company.
● SIM card is replaceable (at cost) in case of loss/damage.
● Return SIM card to the company when cancelling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM card. The
company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM card.

Insert SIM Card

Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM card.
Get Started 6
If your phone has become warm, insert after it has cooled. May cause burns.
1. Remove the battery cover.
Lift where marked ○ (indent) and create a gap between the battery cover and the phone.
Continue by sliding your finger completely around the phone under the battery cover to remove.
2. Insert SIM card in SIM card slot.
Insert gently being careful of SIM card orientation (notch/(gold) IC chip facing downward).
Get Started 7
3. Attach the battery cover.
Press firmly where marked ○ so there are no gaps. Be careful not to press excessively and
damage the battery cover.

Phone Memory/SD Card

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 32 GB. Some cards may not operate properly with your phone.
The phone’s memory is also available for storing data such as system data, apps, and captured pictures/videos.
SD Card Cautions
Content saved in phone memory/SD card: Content stored in the phone’s memory/SD card may be altered/lost due to accidents, malfunctions, repairs, phone replacement, or other handling. Back up important information regularly. The company is not responsible for damages from stored information that is lost/altered.
Reading/Writing Data: Never power off or remove Battery while reading or writing data. SD cards used on other mobile phones: A message indicating there is app dat a on the SD card
may appear if the SD card was used on another mobile phone (a device prior to model upgrade, etc.). First transfer the data on the SD card to your phone with the following steps to use the data.
Drag the status bar down and open the Notifications panel > Follow the instructions in the message. If there are folders and files with the same names in phone memory as on the SD card, a prompt
appears for whether to overwrite folders/files. Use adequate caution, as overwritten data in phone memory cannot be restored.
Battery Level: A low battery charge may prevent reading/writing to the SD card. Phone memory: By default, pictures, videos, and other media files captured on your phone are
saved in phone memory. Applications (third-party) you download may indicate that files are saved to an SD card, however, they are saved to your phone’s m emory.
Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if swallowed.
Get Started 8

Insert SD Card

Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before inserting or removing an SD card.
If your phone has become warm, insert after it has cooled. May cause burns.
1. Remove the battery cover.
Lift where marked ○ (indent) and create a gap between the battery cover and the phone.
Continue by sliding your finger completely around the phone under the battery cover to remove.
2. Insert SD card.
Insert SD card gently all the way in without bending and with terminals facing downward.
Get Started 9
3. Attach the battery cover.
Press firmly where marked ○ so there are no gaps. Be careful not to press excessively and
damage the battery cover.

Unmount SD Card

Always unmounts the SD card before removing it from your phone.
1. From home, touch > Settings .
Get Started 10
2. Touch Storage.
3. Touch Unmount SD card > OK.
The menu option name changes from Unmount SD card to Mount SD card. The card is now
unmounted.

Remove SD Card

Follow these instructions to remove an SD card. Always power the phone off before inserting or removing an SD card.
If your phone has become warm, insert after it has cooled. May cause burns.
Get Started 11
1. Remove the battery cover.
Lift where marked ○ (indent) and create a gap between the battery cover and the phone.
Continue by sliding your finger completely around the phone under the battery cover to remove.
2. Remove SD card.
Pull SD card by tab gently without bending.
3. Attach the battery cover.
Get Started 12
Press firmly where marked ○ so there are no gaps. Be careful not to press excessively and
damage the battery cover.

Format SD Card

When you insert an opt iona l SD c ard for the first tim e, it is r ec om mended that you form at it on your phone.
■ Formatting deletes all SD card files.
■ Charge handset while formatting or charge it adequately beforehand.
1. From home, touch > Settings .
2. Touch Storage.
Get Started 13
3. Touch Erase SD card.
4. Touch Erase SD card.
Get Started 14
5. Touch Erase everything.
All data on the SD card is erased, and the card is formatted and mounted for use on your
phone.

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included AC adapter or via a USB connection on your computer.
The battery is built into the phone. If your phone or the AC adapter is wet, never connect the micro USB plug. May cause fire, malfunction, or
burns due to electric shock or short-circuiting. Always dry before use.
Troubleshooting
Question: LED blinks during charging.
Answer: Battery is not being charged. Charge with specified AC adapter. If charging is still not
possible, contact Sprint Customer Service.
Question: Cannot charge while abroad.
Answer: The company is not responsible for any trouble with charging while abroad.
Battery Cautions
Handling cables: Do not pull or twist cables forcefully. May break wires. When charging by USB: When your phone and a computer are connected by the micro USB cable
for computer, your phone m ay turn on automat ical ly. Do not connect your phone and a computer where use is prohibited, such as on airplanes and in hospitals.
Get Started 15
Storage: To help maintain performance and life of internal battery, do not store in the following conditions.
● Full (immediately after charging is complete)
● Exhausted (too low for phone to turn on)
Periods of disuse: Phone may become unusable or files/settings may be affected. Charge phone to approximately 40% at least once every 6 months before leaving stored for long periods.
Bulges on internal battery: Depending on usage, bulges may appear near end of battery life: this does not affect safety.
Internal battery replacement: Internal battery is a consumable item; may need to be replaced if operating time shortens noticeably. Internal battery is not user replaceable. For replacement, contact your nearest Sprint authorized service center.
Charge Using the AC Adapter
Charge using the included AC adapter (XN-2QC25). If your phone or the AC adapter are wet, never connect the micro USB plug.
1. Insert the USB plug on the micro USB cable into the USB port on the AC adapter.
2. Insert the micro USB plug on the AC adapter into the charger/accessory jack on the bottom of your phone.
Get Started 16
Inserting the micro USB plug in the wrong orientation may damage the charger/accessory
jack on the bottom of your phone. Insert after checking the contours and orientation of the micro USB plug.
3. Plug the AC adapter into a household AC outlet.
After charging is complete, the LED goes out.
Make sure that the LED glows red (when the battery is almost fully charged, it glows green).
4. After charging, remove the micro USB plug on the AC adapter from the charger/accessory jack on the bottom of your phone, and unplug from the household AC outlet.
Charge Using a Computer Connection
Charge with the micro USB cable for computer. Before using a computer connection to charge your phone, ensure that the computer is turned on.
Depending on the type of connection, your phone’s battery may not charge. If your phone or the micro USB cable for computer are wet, never connect the micro USB plug.
1. Insert the micro USB plug on the micro USB cable for PC into the charger/accessory jack on the bottom of your phone.
Get Started 17
Inserting the micro USB plug in the wrong orientation may damage the charger/accessory
jack on the bottom of your phone. Insert after checking the contours and orientation of the micro USB plug.
2. Insert the USB plug on the micro USB cable for PC into the USB port on your computer.
After charging is complete, the LED goes out.
Make sure that the LED glows red (when the battery is almost fully charged, it glows green).
3. After charging, remove the micro USB cable from both the phone and the computer.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power key.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Get Started 18
Turn Your Phone Off
1. Press and hold the Power key to open the phone options menu.
2. Touch Power off to turn the phone off.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Touch
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply touch them with your finger.
Get Started 19
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Get Started 20
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