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CD-DVD500
■
DVD/CD player
Symptom
● No i mage from the DVD video
appears on the screen of a connected device.
● Playback does not start.
● Playback stops in the middle or is
not performed properly.
● Playback sounds are skipped, or
stopped in the middle of a track.
Possible cause
● Make sure the channel of the connected
TV is set to VIDEO or AV.
● Make sure video cables are connected
correctly.
● Is the disc loaded upside down?
● Does the disc dissatisfy the standards?
● Is the disc distorted or scratched?
● Is the unit located near excessive vibra-
tions?
● Is the disc very dirty?
● Has condensation formed inside the
unit?
Troubleshooting Chart
Many potential “problems” can be resolved by the owner without calling a service technician. If something is wrong with this product, check the following before calling your
authorised SHARP dealer or service centre.
■
General
Symptom
● The clock is not accurate.
●
When a button is pressed, the unit
does not respond.
● No sound is heard.
● The balance between the left and
right channels is bad.
● Hum or excessive noise.
● No sound is heard, or the sound
is too low, from the centre or surround speakers.
● The timer indicator is flashing.
Possible cause
● Did a power failure occur?
Reset the clock.
● Set this unit to the power stand-by mode
and then turn it back on.
● If the unit still malfunctions, reset it.
● Is the volume level set to “0”?
● Are the headphones connected?
● Are the speaker wires disconnected?
● Are the front and surround speakers
connected to the wrong channels?
● If an external unit is connected, are the
left and right channels connected improperly?
● Is the speaker lead plugged in i ncor-
rectly?
● Does the speaker lead run past other
electronic equipment?
● Are the plugs or terminals dirty?
● Is the “speaker size” item set to “NO” in
the “setup” operation?
● Is the volume too low?
● Is the speaker wire shorted?
● Was the unit used at high volume for
many hours?
■
Remote control
Symptom
● The remote control does not op-
erate.
Possible cause
● Is the AC power lead of the unit un-
plugged?
● Is the battery polarity wrong?
● Are the batteries dead?
● Is the distance or angle incorrect?
● Does the remote control sensor receive
strong light?
■
Condensation
Sudden temperature changes, storage or operation in an extremely humid environment may cause condensation inside the cabinet (DVD/CD pickup, tape heads, etc.)
or on the transmitter on the remote control.
Condensation can cause the unit to malfunction.
If this happens, leave the power on with no disc (or cassette) in the unit until normal
playback is possible (about 1 hour). Wipe off any condensation on the transmitter with
a soft cloth before operating the unit.
■
Tuner
Symptom
● Radio makes constant unusual
noise or static.
Possible cause
● Is the unit placed near the TV or com-
puter?
● Is the FM/AM loop aerial placed improp-
erly?
Move the AC power lead away from the
aerial if located near.
■
Cassette deck
Symptom
● Cannot record.
● Cannot record tracks with proper
sound quality.
● Cannot erase completely.
● Sound skipping.
● Cannot hear treble.
● Sound fluctuation.
● Cannot remove the tape.
Possible cause
● Is the erase-protection tab removed?
● Is it a normal tape?
(You cannot record on a metal or CrO
2
tape.)
● Is there any slack?
● Is the tape stretched?
● Are the capstans, pinch rollers, or heads
dirty?
● If a power failure occurs during playback,
the heads remain engaged with the tape.
Do not open the compartment forcibly.
Wait until electricity resumes.
■ If trouble occurs
When this product is subjected to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, it may malfunction.
If such a problem occurs, do the following:
1. Set the unit to the stand-by mode and turn the power on again.
2. If the unit is not restored in the previous operation, unplug and plug in the
unit, and then turn the power on.
Note:
If neither operation above restores the unit, clear all the memory by resetting it.
Troubleshooting Chart