Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by contract conditions.
Guide Usage Notes
In the User Guide, most operation descriptions are based on
handset at time of purchase.
Unless noted otherwise, descriptions are for app sheet in Feel
UX Home.
"Confirmation" refers to a window that appears after
operation, such as authentication prompt window, selection
window or caution window.
Some operation descriptions may be omitted.
Screenshots & Key Labels
Accessing Instructions on Handset
Introduction
Launching Guide
In app sheet, (Basic) (Guide)
Guide top screen opens.
・Guide usage information and confirmation for automatic
updates appear at initial startup. Follow onscreen prompts.
Enable/Disable Automatic Checking for
Updates
Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
microSD/microSDHC/microSDXC Card is referred to as "SD
Card."
"402SH" here refers to this mobile phone "AQUOS CRYSTAL X."
In Guide top screen, Auto Updateon /
offBack
AQUOS CRYSTAL X
4
Launching Guide from Notifications
Window
Launch the Guide from Status Bar when indicator is shown.
This is convenient such as when wanting to check how a
function works.
Drag Status Bar down for Notifications Window
Notifications Window opens.
Tap here for Guide
Hiding Status Bar Indicator
Hide indicator appearing in Status Bar.
Drag Status Bar down for Notifications WindowTap here
・Battery is built into handset.
・One Seg Antenna Cable (Complimentary sample)
・クイックスタート (Japanese)
・お願いとご注意 (Japanese)
・Warranty
Parts & Functions
Handset Parts
NameDescription
Display
Notification
Lamp
Proximity/
Light Sensor
External
Device Port
Headphone
Port
Receiver
Area
Internal
Camera
Mic
Touch to select menu items, open
functions, scroll pages, etc.
Illuminates while charging or for
notifications (missed calls, new messages,
etc.).
Light Sensor detects ambient light level.
When Sweep ON1 or Grip Sensor is
enabled, also prevents Touchscreen
misoperation during calls.
Connect AC Charger or Micro USB Cable
here.
Connect One Seg Antenna Cable or
Headphones with Mic (optional accessory)
here.
Hear other party's voice through this.
Use to shoot photos or videos of yourself.
Talk to other party through this.
2
1 For Sweep ON, see "Wallpaper & Display Settings."
2 For details, see "Direct Wave Receiver."
Handset Keys
9
Getting Started
NameDescription
Mobile
Light
External
Camera
Mic
(Recorder Mic)
FeliCa
Mark
Grip Sensor
Speaker
Use as a camera flash, flashlight, etc.
Shoot photos or videos.
Captures ambient sounds while recording
videos.
Hold up to reader/writer when using NFC/
Osaifu -Keitai®.
Turns on Display, etc. when handset is
held with both right and left sensors
touched.
Listen to music, video sound, One Seg, etc.
Direct Wave Receiver
Handset is equipped with a "Direct Wave Receiver" which
transmits sound by vibrating Display. Although there is
no hole in Receiver Area, you can call by holding handset
anywhere up to ear.
For better hearing:
・Holding handset to your ear
Hold Receiver so that it covers your ear as much as
possible and blocks out surrounding noise for clearer
sound. Adjust the position of handset up, down, left,
or right to suit your hearing and the surrounding
environment.
・Do not place stickers, films, etc. on Display. Other party's
voice may become hard to hear.
・How well sound can be heard differs with each individual.
・How well sound can be heard depends on the surrounding
environment.
・Make sure not to cover Mic with your finger, etc. during
a call.
・When an earphone is connected to handset, sound is from
the earphone instead of Direct Wave Receiver.
NameDescription
(Power Key)
Volume Up
Key
Volume
Down Key
1 Alternatively, to turn off Mobile Light, open Notifications
Window and Tap Mobile light on .
Lock/unlock screen. Long Press for power
on/off, Reboot, Airplane mode, etc.
Increase Volume. Long Press for Mobile
Light on/off (in Welcome sheet (lock
screen)).
Decrease Volume. Long Press to activate/
cancel Manner mode (in Welcome sheet
(lock screen) or Feel UX Home).
1
AQUOS CRYSTAL X
10
Battery Cover Installation
Battery Cover
General
Use handset with Battery Cover installed.
Replacement
If Battery Cover is damaged, replace it with a new one.
Protective Sheet Cautions
Heat Caution
Protective Sheet () may be hot to the touch while
power is on or immediately after powering off, leading to
burn injuries.
Installing Battery Cover
・Aligned with Camera in correct orientation, hook top of
Battery Cover on handset near Power Key (). Press down
area around Battery Cover from top to bottom (, ) to
close securely with no gaps.
・Do not apply excessive force to Battery Cover; damage may
result.
Under Protective Sheet
There are Battery and precision parts under Protective
Sheet. Do not peel, damage or subject it to impact; may
cause malfunction, overheating, ignition, electric shock,
impairment, burn injuries, etc.
Removing Battery Cover
Always power off beforehand.
If handset is hot, wait until it cools down after powering off.
・Use notch (○) to lift Battery Cover. Push up Battery Cover
along edges to remove it.
11
USIM Card Installation
USIM Card is an IC card containing customer and
authentication information, including handset number.
Handling USIM Card
・Customer is responsible for any damage caused by inserting
USIM Card in an other-brand IC card reader, etc. SoftBank
Mobile Corp. is not responsible in such case.
・Always keep the IC chip (metal) clean.
・Wipe clean with a dry, soft cloth.
・Avoid applying labels. May damage USIM Card.
・See instructions included with USIM Card for handling.
・USIM Card is the property of SoftBank Mobile Corp.
・USIM is replaceable (at cost) in case of loss/damage.
・Return USIM Card to SoftBank Mobile Corp. when cancelling
subscription.
・Returned USIM Cards are recycled for environmental
purposes.
・Note that USIM Card specifications and performance may
change without notice.
・It is recommended that you keep a separate copy of
information that is stored on USIM Card. SoftBank
Mobile Corp. is not responsible for damages from stored
information that is lost.
・Always follow emergency procedures to suspend service if
your USIM Card or handset (USIM Card inserted) is lost/
stolen. For details, contact Customer Service.
・Always power off handset before inserting/removing USIM
Card.
Inserting USIM Card
Always power off beforehand.
If handset is hot, wait until it cools down after powering off.
Do not touch Protective Sheet while handset is hot; may cause
burn injuries.
Remove Battery Cover
・Use notch (○) to lift Battery Cover. Push up Battery Cover
along edges to remove it.
Insert USIM Card into USIM Card Slot
Getting Started
IC chip (metal)
・Check orientation of USIM Card (see notch), then gently
place it with IC chip facing down.
Attach Battery Cover
・Aligned with Camera in correct orientation, hook top of
Battery Cover on handset near Power Key (). Press down
area around Battery Cover from top to bottom (, ) to
close securely with no gaps.
・Do not apply excessive force to Battery Cover; damage may
result.
AQUOS CRYSTAL X
12
Removing USIM Card
Always power off beforehand.
If handset is hot, wait until it cools down after powering off.
Do not touch Protective Sheet while handset is hot; may cause
burn injuries.
Remove Battery Cover
・Use notch (○) to lift Battery Cover. Push up Battery Cover
along edges to remove it.
Handset Memory & SD Card
Handset supports SD Card up to 128 GB. Some SD Cards may
not operate properly.
Handset memory can be used for saving data including system
data, applications, and video and photos taken with Camera.
Handset Memory/SD Card Usage Notes
Handset Memory/SD Card Files
Handset memory/SD Card files may be lost/altered due
to accidents, malfunctions, repairs, handset upgrade/
replacement, mishandling, etc. Back up important files
regularly. SoftBank Mobile Corp. is not liable for any
damages resulting from loss/alteration of files.
・Never power off while files are being accessed.
microSDXC Card
Handset supports microSDXC Cards (SDXC-compatible SD
Cards). microSDXC Cards are supported by SDXC-compatible
devices only.
Exchanging Files with Non-SDXC-Compatible
Devices
Remove USIM Card
・Push out USIM Card from the back (◯), and carefully remove
without bending.
Attach Battery Cover
・Aligned with Camera in correct orientation, hook top of
Battery Cover on handset near Power Key (). Press down
area around Battery Cover from top to bottom (, ) to
close securely with no gaps.
・Do not apply excessive force to Battery Cover; damage may
result.
To exchange files between handset and non-SDXCcompatible devices, use SD Cards (microSD/microSDHC
Cards) supported by handset and those devices. Inserting a
microSDXC Card used on handset in a non-SDXC-compatible
device may corrupt card files. In such cases, do not format
the microSDXC Card on that device even if prompted to do
so.
Formatting deletes all microSDXC Card files and changes
the file system. The original memory capacity may
be unavailable after formatting. To use a corrupted
microSDXC Card, format it on an SDXC-compatible device.
SD Cards Previously Used with Other Mobile
Phones
When installing an SD Card that was previously used with
another mobile phone (for example, a phone used before
changing phone models), the message "Application data
is present in the microSD." may appear. To use the data
on the SD Card, first transfer it to handset memory as
follows.
Drag Status Bar down and open Notifications Window
Application data is present in the microSD.Follow
onscreen prompts.
・When a folder or file in handset memory has the same
name as that on SD Card, confirmation appears asking
whether to overwrite the folder or file. Overwritten data
in handset memory cannot be recovered; use appropriate
care when transferring.
13
Handset Memory
By default, media files, including videos and photos taken
with handset, are saved in handset memory. Even with
downloaded commercially-available apps described as saving
data on SD Card, data is saved in handset memory.
SD Card Caution
Keep SD Card away from infants; may cause choking if
swallowed.
Inserting SD Card
Always power off beforehand.
If handset is hot, wait until it cools down after powering off.
Do not touch Protective Sheet while handset is hot; may cause
burn injuries.
Remove Battery Cover
Attach Battery Cover
Getting Started
・Aligned with Camera in correct orientation, hook top of
Battery Cover on handset near Power Key (). Press down
area around Battery Cover from top to bottom (, ) to
close securely with no gaps.
・Do not apply excessive force to Battery Cover; damage may
result.
・Use notch (○) to lift Battery Cover. Push up Battery Cover
along edges to remove it.
Install SD Card
・Insert SD Card all the way gently without bending and with
terminals facing down.
AQUOS CRYSTAL X
14
Formatting SD Card
When using a new SD Card for the first time, format it on
handset before trying to save images, music, etc.
・Formatting deletes all SD Card files.
・Charge handset while formatting or charge it adequately
beforehand.
In app sheet, (Settings)
Storage
Enter Operation PasswordOK
・If Operation Password is unset, follow onscreen prompts.
Erase everything
All SD Card files will be deleted.
Erase microSD
Erase SD card
15
Unmounting SD Card
In app sheet, (Settings)
Storage
Removing SD Card
Always power off beforehand.
If handset is hot, wait until it cools down after powering off.
Do not touch Protective Sheet while handset is hot; may cause
burn injuries.
Remove Battery Cover
・Use notch (○) to lift Battery Cover. Push up Battery Cover
along edges to remove it.
Getting Started
Unmount microSDOK
Unmount microSD changes to Mount microSD . (SD Card
is unmounted.)
・
To have SD Card recognized again, Tap Mount microSD .
Remove SD Card
・Gently pull it straight out.
Attach Battery Cover
・Aligned with Camera in correct orientation, hook top of
Battery Cover on handset near Power Key (). Press down
area around Battery Cover from top to bottom (, ) to
close securely with no gaps.
・Do not apply excessive force to Battery Cover; damage may
result.
AQUOS CRYSTAL X
16
Charging Handset
Battery is built into handset.
Lithium-ion Battery
This product requires a lithium-ion battery. Lithiumion batteries are recyclable. To recycle a used lithiumion battery, take it to any shop displaying the recycling
symbol.
・To avoid fire or electric shock, do not short-circuit or
disassemble Battery.
Troubleshooting
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or SoftBank Customer Support, General Information.
AC Charger
AC Charger is an optional accessory. Be sure to use SHCEJ1 or
ZTDAC1 (Micro USB, 1.0 A) specified by SoftBank Mobile Corp.
The following explains how to charge handset using SHCEJ1.
・See User Guide for corresponding AC Charger.
Q. Notification Lamp flashes while charging
A. Charging is not in progress. Use specified Charger for
charging.
If charging still does not start, contact a SoftBank
Shop or SoftBank Customer Support, General
Information.
Q. Cannot charge handset abroad
A. SoftBank Mobile Corp. is not liable for problems
resulting from charging handset abroad.
Charging Cautions
Handling Cables
Do not pull, bend, or twist cable; may damage the cable.
Battery Care
To help maintain performance and life of Internal Battery,
do not store in the following conditions.
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Battery level should be at approximately 40% for optimal
storage.
Insert Micro USB plug of AC Charger into External Device Port
・Insert Micro USB plug in correct orientation; otherwise,
External Device Port may be damaged. Check contours and
orientation of Micro USB plug before inserting it.
Extend blades and plug AC Charger into AC outlet
Charging starts and Notification Lamp illuminates red.
Notification Lamp goes out when charge is full.
・Notification Lamp illuminates green when charge is almost
full.
After charging, remove Micro USB plug from External Device
Port, then unplug AC Charger and retract blades
Bulges of Internal Battery
Depending on usage, bulges may appear near end of battery
life; this does not affect safety.
17
USB Charging
Connect handset to a PC with Micro USB Cable (SHDDL1;
optional accessory).
・Turn on PC first.
・Handset may not charge or charge slowly depending on
connection/PC status.
Insert Micro USB plug of Micro USB Cable into External Device
Port
・Insert Micro USB plug in correct orientation; otherwise,
External Device Port may be damaged. Check contours and
orientation of Micro USB plug before inserting it.
Power On/Off
Power On
Getting Started
Long Press until SHARP logo appears
After Power On Graphics, Welcome sheet (lock screen)
appears.
Insert USB plug of Micro USB Cable into PC USB port
Charging starts and Notification Lamp illuminates red.
Notification Lamp goes out when charge is full.
・Notification Lamp illuminates green when charge is almost
full.
After charging, remove Micro USB Cable from handset and PC
Drag down
Initial setting window appears.
・See "Initial Settings" for details on initial settings.
AQUOS CRYSTAL X
18
Power Off
(Long Press)
Power off
Touchscreen Operations
Touch Display to select menu items, open functions, scroll
pages, etc.
Troubleshooting
Q. Handset initiates operation without operating
Touchscreen (Display) / Handset does not respond
after operating Touchscreen
A.
Press to turn off screen, Press again to
turn on screen, and then operate handset.
Tap
Tap item or key to open or execute corresponding function/
operation.
OK
Handset shuts down.
Touch & Hold
Touch item for 1+ seconds to move icon, open menu, etc.
19
Drag
Drag item to move it.
Flick
Flick to toggle sheets, pages, etc.
Initial Settings
An initial settings screen appears the first time handset is
powered on. Here, make settings for a Google™ account, Wi-Fi,
etc. Follow onscreen prompts to set items.
Making Initial Settings
Depending on your operating environment, steps may be
different.
Follow onscreen prompts on your handset.
Confirm settings to be made in initial settingsNext
・
The following appears after Tapping Next .
Getting Started
Pinch/Spread
Pinch or Spread to zoom in or out on images, maps, etc.
Confirm description for Google account settingsSet
・
After Tapping Skip , a description for making settings
for location information may appear. Tap Set and follow
onscreen prompts.
Set a Google account
・See "Google Account" for details on a Google account.
・
Most operations start from Feel UX Home. Activate
applications in app sheet, and access widgets or save
shortcuts to frequently used applications in desktop sheet.
See "Feel UX Home Basics" for details.
・Flick left/right to toggle sheets.
・
To return to Feel UX Home, Tap at Display bottom.
Navigation Bar
Tap icons on Navigation Bar (Display bottom) for the
following functions/operations.
・The icon spacing can be changed. For details, see "Navigation
Key Settings."
IconDescription
(Back
key)
(Close
key)
(Home
key)
(Menu
key)
(Recent
apps key)
Return to the previous screen.
Close keyboard.
Return to Feel UX Home.
Open Options menu.
Activate/exit Quick Launcher. (To open/
close recent applications window instead,
change Recent apps key setting.)
Touch & Hold to open/close Notifications
Window.
Handset Navigation
Tap item, icon, key, etc. to open menu/window or execute
corresponding function/operation.
・
To return to the previous screen, Tap .
Activating Applications that Support
Assist Function
Drag Navigation Bar up (icon appears)Drag to icon and
release finger
・Depending on icon, releasing finger may cause selection
screen to appear.
23
Action Bar
Current menu/window title appears on Action Bar (Display
top). On the right side of Action Bar, icons for functions
frequently used in that menu/window appear.
・
When or is on Action Bar, Tap to turn
corresponding setting off or on.
・
When and are on Action Bar, Tap to select or cancel
all items together at once.
One-Hand Operation
Shrink screen for easier one-hand operation.
Touch Navigation Bar then Slide upSlide to or
and release finger
Basic Operations
Screen shrinks.
・If confirmation appears, follow onscreen prompts.
・To restore full-screen view, touch Navigation Bar then Slide
up to or and release finger.
Menu Operations
Tap at Display bottom to open menu or settings.
・In some windows, Touch & Hold for menu or settings.
Shrunk Screen Mode Operations
Moving Shrunk Screen
In shrunk screen, Drag screen to change its
positionOK
Enlarging/Reducing Shrunk Screen Size
In shrunk screen, Pinch or Spread screen to shrink
or enlarge itOK
AQUOS CRYSTAL X
24
Handset Settings
In app sheet, Tap (Settings) to customize settings.
・
Checkbox ( or ) appears beside some options. Tap to
enable () or disable () option.
Capturing Screenshots
Press and Volume Down Key at the same time to capture
a screenshot of the current screen.
・
Open captured screenshots from Photo in Contents
Manager or other locations.
・Alternatively, use Clip Now and slide your finger along the
top edge of Display to capture a screenshot. See "Clip Now
Settings" for details.
・Drag/Flick slider, spinner, etc. to adjust some settings. If
・Display orientation may not change in some windows.
・Handset can be set so that the screen does not change from
vertical to horizontal orientation while handset is held. For
details, see "Using Grip Sensor."
Using Grip Sensor
25
When Grip Sensor is used, handset can be set to show the
Welcome sheet (lock screen) when handset is picked up or
to not change from vertical to horizontal orientation while
handset is being held.
In app sheet, (Settings)
Useful
In Action Bar,
Grip Sensor is enabled ().
・
To disable Grip Sensor, Tap ().
Set each item
Setting is complete.
Grip Sensor
Grip Sensor responds to touch on both the right and left
of handset. As Grip Sensor does not respond when touched
on only one side, be sure to grasp handset contacting Grip
Sensor on both sides. When letting go of handset, release
Grip Sensor on both sides. If one side remains contacted,
Grip Sensor will continue to react.
Basic Operations
Convenient Features appears.
Grip sensor
Grip Sensor window appears.
・
Alternatively, in desktop sheet, Tap (グリップ設定).
Grip Sensor Operations
Set Screen Shown when Handset is Picked Up
with Display Off
In Grip Sensor window, Operation when you hold the
phoneShow clock/Show lock screen/Do nothing
・If handset is picked up immediately after (about two
seconds) Pressing to turn Display off, Display may
not turn on when handset is picked up.
・
If Show clock is set, Press while clock is shown
for Welcome sheet (lock screen).
・
When Show clock is set and Sweep ON is set
to ON / Enable while holding(When grip sensor is
enabled) , Flick Display while clock is shown for Welcome
sheet (lock screen). For details, see "Screen On/Off with
Motion Settings."
・
If Show lock screen is set, set Screen lock to a
setting other than None . If set to None , Display will
turn on but lock screen will not be shown. For details,
see "Lock & Security Settings."
・If Proximity/Light Sensor is covered by a hand or other
object, Display may not turn on even when Grip Sensor is
touched, or operation may not be possible. Also, Display
may turn off regardless of handset settings.
AQUOS CRYSTAL X
26
Set Whether to Minimize Volume and Use
Vibrator when Handset Picked Up for Incoming
Call or Alarm
In Grip Sensor window, Volume down for incoming calls
・
Tap Volume down for incoming calls to toggle on
()/off ().
Set Whether to Prevent Vertical to Horizontal
Screen Change while Handset Held
In Grip Sensor window, Deterrence rotate screen
・
Tap Deterrence rotate screen to toggle on ()/off
().
・The feature may not follow settings with certain
applications.
Set Whether Handset Vibrates for New
Notification Indicator when Handset Picked Up
and Display Off
In Grip Sensor window, Notify by vibratingIn Action
Bar, ()
・
To disable vibration, Tap ()
・To set number of times that handset vibrates, Tap
Notify timesOnly once / Every time till
notification confirmation .
・To specify applications for which handset vibrates,
Notification application settingAdd apps
Select appAdd apps .
・To cancel applications for which handset vibrates,
Notification application settingRemove apps
Select appRemove appsYes .
・If the Notification Indicator is deleted or Notifications
Window is open, handset does not vibrate.
Connect to Sharp Website and View Video
Tutorial on Grip Sensor
In Grip Sensor window, Video tutorial
Grip Sensor Cautions
Grip Sensor may not function properly in the following
cases. The following may also result in misoperation.
・Operation with gloves worn
・Operation with a case or cover attached to the handset
* Some cases or covers allow use of handset while
attached. After attaching the case or cover, set Putting
cover setting to Covered .
・Operation while a metal object is in contact with Grip
Sensor
・Operation with wet hands
・Attaching or detaching a cover while Grip Sensor is
enabled
Set Change in Volume when Handset Placed
Down while Playing Music, Video, Etc.
In Grip Sensor window, Volume up for watching media
Follow onscreen prompts
・Volume does not change in the following cases.
・When media playback volume is set to 0
・While searching for television channels, importing data,
or paused
・During playback when earphone microphone or
Bluetooth® device is connected
Specify Whether Cover Attached
In Grip Sensor window, Putting cover setting
Uncovered / Covered
・
Before setting to Covered , attach the cover or case to