Shark ZU780 User Manual

Lift-Away® Upright Vacuum

ZU780 Series

OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE

If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING

To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS

1. Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical
wiring, and moving parts that
potentially present risk to the user.

2. Use only identical replacement parts.

3.

Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual.

4. Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.

5. The use of an extension cord is
NOT recommended.

6. This vacuum cleaner contains

no serviceable parts.

USE WARNINGS

7. DO NOT allow the appliance to be
used by children. Close supervision is
necessary when used near children.
This is not a toy.

8. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories.

9. DO NOT handle plug or vacuum
cleaner with wet hands.

10. DO NOT use without filters in place.

11. Only use Shark® branded filters

and accessories. Failure to do so
will also void the warranty.

12. DO NOT damage the power cord:
a) DO NOT pull or carry vacuum

cleaner by the cord or use the
cord as a handle.

b) DO NOT unplug by pulling

on cord. Grasp the plug, not
the cord.

c) DO NOT run the vacuum cleaner

over the power cord, close a door
on the cord, pull the cord around
sharp corners, or leave the cord
near heated surfaces.

13. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

14. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner
off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.

15. Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or
loose clothing.

16. DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.

17. Use extra care when cleaning
on stairs.

18. DO NOT leave the vacuum cleaner
unattended while plugged in.

19. When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibers.

20. DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.

21. Your Shark® vacuum may not be
designed to stand up on its own. When
taking a break from cleaning, you may
need to lean it against furniture or a
wall, or lay it flat on the floor. Using
the vacuum for an application where
the unit lacks stability may result in
personal injury.

22. DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects

(glass, nails, screws, or coins)

d) Large quantities of dust (drywall

dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects

(hot coals, cigarette butts,
or matches)

f) Flammable or combustible

materials (lighter fluid, gasoline,
or kerosene)

g) Toxic materials (chlorine bleach,

ammonia, or drain cleaner)

To reduce the risk of electric shock, this appliance has a polarized plug (one blade
is wider than the other). This plug will fit in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician to install the proper outlet. Do not change the plug in any way.

23. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may

24. Turn off all controls before plugging in

25. Unplug from electrical outlet

26. Hand wash with water only.

27. During cleaning or routine

28. Allow all filters to air-dry completely

29. Make sure the dust cup and all filters

30. If provided, secure the power

contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)

or unplugging the vacuum.

when not in use and before
any maintenance or cleaning.

Washing with cleaning chemicals
could damage the unit.

maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.

are in place after routine maintenance.

cord around the two cord hooks
during storage.

SAVE THESE INSTRUCTIONS

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ASSEMBLY

2

(Click)

ASSEMBLY

3

(Click)

5

(Click)

1

(Click)

1. Place Motorized Floor Nozzle on floor and attach Pod, pressing it in until it clicks securely into place.

2. Insert Wa nd into pod, pressing it in until it clicks securely into place.

3. Insert Handle into wand , pressing it in until it clicks securely into place.

4. Connect Hose into back of pod, pressing it in until it clicks securely into place.

5. Insert hose clip into back of handle until it clicks into place.

IM P OR TANT: For proper operation, ensure all connections are securely clicked into place.

4

(Click)

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WHOLE-HOME CLEANING

WHOLE-HOME CLEANING

SETTINGS

HARD FLOOR

If the light is illuminated, the vacuum is in Carpet
mode. To clean hard floors, press the selector
button to switch to Hard Floor mode. When the
light is NOT illuminated, the vacuum is in Hard
Floor mode, and the brushrolls will spin slower.

NOTE: The b rushro lls will not spin unless the wand is reclined.

SUCTION CONTROL BRUSHROLL INDICATOR LIGHT

CARPET

For Carpet cleaning, press the button and it will
illuminate in green. The brushrolls will spin faster.

NOTE: The b rushro lls will not spin unless the wand is reclined.

CLEANING MODES

UPRIGHT

To engage brushrolls, turn power on, then
place foot on floor nozzle and tilt handle back.

ABOVE-FLOOR—HANDLE

ABOVE-FLOOR—WAND

Suction Control Collar oers variable suction

based on your needs. Slide to MIN to reduce
suction and increase maneuverability on carpets.
Slide to MAX to increase suction on bare floors.

NOTE: Fo r deep cleaning p er ASTM F 6 08 (embedded dir t in carp ets) please set to Carpet. NOTE: For parti cularly
stubb orn stuc k-on dust m esses on hard floo rs, set to Carpet.

WHAT DOES TH E BRUSHROLL
INDICATOR LIGHT MEAN?

Solid Green: The brushroll and Soft Roller are

spinning and working properly.
Solid Red: There is a jam in the brushroll area. Turn

your vacuum o and remove any blockages in the
nozzle.

Flashing Red: The motorized floor nozzle is
overheating. Turn o your vacuum and wait for it to
cool down . After vacuum has cooled, move surface
selector switch to Carpet setting, then press the
selector button to turn vacuum back on.

Press the Handle Release Latch to detach the
handle from the wand.

Press the Wand Release button to detach the
wand from the pod.

LIFT-AWAY®—HANDLE

Detach wand from pod, then detach the
handle from the wand (see above). Press the
Lift-Away button to detach the pod from the

Detach wand from pod (see above). Press the
Lift-Away button to detach the pod from the
floor nozzle.

floor nozzle.

NOTE: All accessories are compatible with both the wand and the handle.

LIFT-AWAY®—WAN D

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EMPTYING THE DUST CUP

CLEANING AND REPLACING THE FILTERS

IMPORTANT: Unplug the power cord before performing any maintenance.

To remove Dust Cup, slide up the buttons on the
sides of the handle. Tilt dust cup, then lif t
to remove.

To empty debris, press lower release button
and bottom of dust cup will drop open.

CLEANING FILTERS

Regularly clean and replace your filters to keep your vacuum's suction power optimal.

To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow
all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being
drawn into electricparts.

IMPORTANT: DO NOT use soap when cleaning the filters.

Filter

Cover

CLEAN PRE-MOTOR FILTERS

EVERY 3 MONTHS

Remove Dust Cup, then lift out Filters.

Press Filter Access button at bottom of

Filter Cover. Tilt cover and lift out. Remove
HEPA Filter.

To reinstall, insert HEPA filter into unit and
replace the cover.

CLEAN HEPA FILTER

EVERY YEAR

To remove collected debris from Lint Screen,
press top release button and lift handle to
open. Gently brush lint screen to clean.

To reinstall, place bottom of dust cup into
pod and then tilt until it clicks into place.

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MAINTENANCE

Zero-M® Technology

Zero-M technology actively removes hair wrap from your brushroll while you vacuum. If you run over
a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects
caught in the brushroll.

CLEANING THE BRUSHROLL

CHECKING FOR BLOCKAGES

To open the brushroll garage, slide both release buttons on the floor nozzle away from you,
towards the back of the nozzle, then lift o the lid. Clear away any objects or debris.

To close the brushroll garage, insert the 3 tabs on top of the lid into the 3 slots in the nozzle,
then push down on both sides of lid until it clicks securely into place.

NOTE: If any hair is wrapped a round the brushroll, exte nding cl eaning time will al low Zero- M technology to remove it for you . If
some fibers rem ain wrapped arou nd brushroll af ter contin ued use , carefu lly cut debris with scissors a nd remove it.

CLEANING THE SOFT ROLLER

Detach hose from vacuum pod, and check hose
and opening on back of pod for blockages.

Detach wand from floor nozzle, tilt nozzle neck
back, and check opening for blockages.

Detach wand from floor nozzle and handle, and
check both ends for blockages.

Detach handle from wand and hose from the
vacuum pod, and check openings for blockages.

To remove the Soft Roller from the nozzle, lift it
out by the pull tab. Tap loose debris o the Soft
Roller. Use a dry towel to wipe the Soft Roller
clean, or to remove any debris caught in the
teeth behind the Soft Roller.

Hand wash the Soft Roller as needed. Use only
water, and let air-dry completely for at least
24 hours. Reinsert the Soft Roller under the
rubber bumper in the front of the nozzle until it
clicks into place.

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ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM

A

12-inch Crevice Tool

B

Duster Crevice Tool

C

Dusting Brush

D

Multi-Angle Dusting Brush

E

Anti-Allergen Dust Brush

F

Upholstery Tool

G

Wide Upholstery Tool

H

Pet Multi-Tool

I

Under-Appliance Wand

J

Pet Power Brush

K

Home & Car Detail Kit

L

Precision Duster

M

Accessory Bag

A

D

B

E

HG I

KJ

L M

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction.

C

F

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the

filters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any

blockages found.

(Refer to Checking for Blockages section for more information.)

• If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to

allow Zero-M® technology to remove them.
– If some hair or fibers remain wrapped around brushroll after continued use, remove the

brushroll garage lid and carefully cut debris with scissors and remove from brushroll. See
Cleaning the Brushroll section for more information.

Vacuum lifts area rugs.

• Make sure selector button is set to Hard Floor.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn

edges.

• To minimize suction, slide the Suction Control collar to MIN.

Brushrolls do not spin.

• If the Brushroll Indicator Light turns red, immediately turn o and unplug the vacuum.

Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,
and turn on power.

• With the power on, recline the handle, which will automatically activate the brushrolls.

• Ensure that the selector button is set to Carpet for brushrolls to spin.

Vacuum turns o on its own or indicator light flashes red.

This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor o. Perform the following steps to restart
thethermostat:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in the vacuum and press the selector button to turn it on.

NOTE: Not a ll access ories come with all u nits. Please see the enclosed Quick Star t Guide fo r your unit's configuratio n.
To order add itional accesso ries, vi sit sharkaccessories.com.

For all other issues, please call Customer Service 1-800-798-7398.

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FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is

not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period

of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, H EPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja produc t (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798 -7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800 -79 8-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com

Scan QR code using

mobile device

RECORD THIS INFORMATION

Model Number:

Serial Number:

Date of Purchase:

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(Keep receipt)

Store of Purchase:

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TECHNICAL SPECIFICATIONS

Voltage: 120V, 60Hz

Watts: 780W

Amps: 9.5A

Benefits of registering your product and
creating an account:

• Get easier, faster product support and
access to warranty information

• Access troubleshooting and product care
instructions

• Be among the first to know about
exclusive product promotions

TIP: You can find the model and serial
numbers on the QR code label which is
located on the bottom of the back of the
vacuum pod.

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PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® vacuum.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398
sharkclean.com

Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2019 SharkNinja Operating LLC. DUOCLEAN, LIFT-AWAY, SHARK, and ZERO-M are
registered trademarks of SharkNinja Operating LLC.

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