Shark ZU620 User Manual

Rotator®
Powered Lift-Away

®

Speed
Upright Vacuum with
Self-Cleaning Brushroll

ZU620 Series

OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE

If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING

To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS
When using an electrical appliance,

basic precautions should always be
followed, including the following:

1. Your vacuum cleaner may consist of

a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical
wiring, and moving parts that
potentially present risk to the user.

2. Use only identical replacement parts.

3.

Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual.

4. Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.

5. The use of an extension cord is
NOT recommended.

6. This vacuum cleaner contains no

serviceable parts.

USE WARNINGS

7. This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
Cleaning and user maintenance shall
not be made by children.

a) Keep the appliance and its cord

out of reach of children. DO NOT
allow the appliance to be used by
children. DO NOT allow to be used
as a toy. Close supervision is
necessary when used near children.

8. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories.

9. DO NOT handle plug or vacuum
cleaner with wet hands.

10. DO NOT use without filters in place.

11. Only use Shark® branded filters

and accessories. Failure to do so
will also void the warranty.

12. DO NOT damage the power cord:

a) DO NOT pull or carry vacuum

cleaner by the cord or use the
cord as a handle.

b) DO NOT unplug by pulling on

cord. Grasp the plug, not the cord.

c) DO NOT run the vacuum cleaner

over the power cord, close a door
on the cord, pull the cord around
sharp corners, or leave the cord
near heated surfaces.

13. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

14. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner
off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.

15. Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or loose
clothing.

16. DO NOT use if vacuum cleaner is
not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.

17. Use extra care when cleaning
on stairs.

18. DO NOT leave the vacuum cleaner
unattended while plugged in.

19. When powered on, keep the vacuum
cleaner moving over the carpet surface
at all times to avoid damaging the
carpet fibers.

20. DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.

21. Your Shark® vacuum may not be
designed to stand up on its own. When
taking a break from cleaning, you may
need to lean it against furniture or a
wall, or lay it flat on the floor. Using
the vacuum for an application where
the unit lacks stability may result in
personal injury.

22. DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects

(glass, nails, screws, or coins)

d) Large quantities of dust (drywall

dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects

(hot coals, cigarette butts,
or matches)

To reduce the risk of electric shock, this appliance has a polarized plug (one blade
is wider than the other). This plug will fit in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician to install the proper outlet. Do not change the plug in any way.

f) Flammable or combustible

g) Toxic materials (chlorine bleach,

23. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may

24. Turn off all controls before plugging in

25. Unplug from electrical outlet

26. Hand wash with water only.

27. During cleaning or routine

28. Allow all filters to air-dry completely

29. Make sure the dust cup and all filters

30. If provided, secure the power

materials (lighter fluid, gasoline,
or kerosene)

ammonia, or drain cleaner)

contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)

or unplugging the vacuum.

when not in use and before
any maintenance or cleaning.

Washing with cleaning chemicals
could damage the unit.

maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.

are in place after routine maintenance.

cord around the two cord hooks
during storage.

SAVE THESE INSTRUCTIONS

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2

(Click)

ASSEMBLY ASSEMBLY

5

(Click)

1

(Click)

3

(Click)

1. Insert Wand into Floor Nozzle.

2. Insert Handle into wand.

3. Place Pod onto wand and slide down to connect.

4. Connect Hose into back of pod, until it clicks into place.

5. Attach Hose Clip to wand.

For proper operation, ensure all parts are firmly clicked into place.

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4

(Click)

WHOLE-HOME CLEANING WHOLE-HOME CLEANING

POWER

Press power button to turn the vacuum
on or o. Please note the Brushrolls will
not spin unless the wand is reclined.

BRUSHROLL INDICATOR LIGHT

SETTINGS

Slide the selector switch to the appropriate surface
setting:

Thick Carpet & Area Rug Cleaning: Set Floor
Selector to Carpet and slide Suction Control
toward Min to reduce suction.

Carpet & Low Pile Cleaning : Set Floor Selector to
Carpet and slide Suction Control toward Max to
increase suction.

Hard Floor Cleaning: Set Floor Selec tor to Hard
Floor and slide Suction Control toward Max to

increase suction.

7 8

Max Min

SURFACE SETTINGS

UPRIGHT

To engage brushrolls, turn on
power, then place foot on floor
nozzle and tilt handle back.

CLEANING MODES

POWE RED LI FT-AWAY®

Press the Lift-Away button to
detach the pod from the floor nozzle.

ABOVE-FLOOR—HANDLE LIFT-AWAY—HA NDLE

Press the Handle button to detach
the handle from the wand.

With pod removed, press the
Handle button to detach the
handle from the wand.

Wand Release

Wand Release

INDICATOR LIGHT

WHAT DOES TH E BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushrolls are spinning and working as they should.
Solid Red: There is a jam in the brushroll area. Turn your vacuum o and remove any blockages in the nozzle.

Flashing Red*: The motorized floor nozzle is overheating. Turn your vacuum o and wait a minimum of
45 minutes for it to cool down.

* See Troubleshooting section for further instructions.

ABOVE-FLOOR—WAND

Press the Wand Release button
to detach the wand from the pod.

LIFT-AWAY—WA ND

With pod removed, press the
Wand Release button to detach
the wand from the floor nozzle.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use Carpet setting with Suction Control set at Max.

NOTE: All accessories are compatible with both the wand and the handle.

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EMPTYING THE DUST CUP

CLEANING AND REPLACING THE FILTERS

IMPORTANT: Unplug the power cord before performing any maintenance.

Pull up on Dust Cup Release Latch on the handle
and lift dust cup o pod.

Hold dust cup over a trash bin and press the
empty-release latch on the bottom to empty
dust and debris into trash.

CLEANING FILTERS

Regularly clean and replace the filters to keep your vacuum's suction power optimal.

To clean filters, rinse with cold water O N LY to prevent damage from cleaning chemicals. Allow
all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being
drawn into electricparts.

IMPORTANT: DO NOT use soap when cleaning the filters.

Foam Filter

Filter Frame

Felt Filter

HEPA

Pre-Motor (foam and felt):

With the dust cup removed, take out the
foam and felt filters and rinse them with
water only. Allow filter to air-dry completely
before reinstalling. Tap loose dirt o filters
between washes as needed.

CLEAN PRE-MOTOR FILTERS EVERY

Post-Motor (HEPA):
To access the HE PA Filter, pull the latch
under the filter cover and take o the cover.
Remove the HEPA filter and rinse it with
water only. Allow filter to air-dry completely
before reinstalling.

CLEAN HEPA FILTER EVERY YEAR.

3 MONTHS.

Press Top Empty Release Latch to access
dust screen and remove built-up debris as
necessary.

To reinstall, place bottom of dust cup into pod and
then tilt until it clicks into place.

REPLACING FILTERS

The pre-motor filters should be replaced every 2.5 years. The post-motor HEPA filter should be replaced
every 3 years.

Replacement
Pre-Motor Foam &
Felt Filter Kit

Replacement
HEPA Filter

XHF680

XFFK632

NOTE: To order replacement parts and filters, visit sharkaccessories.com.

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MAINTAINING THE SELF-CLEANING BRUSHROLL

SELF-CLEANING BRUSHROLL

The self-cleaning brushroll automatically removes hair wrap. If some hair or debris remains after
continued use, remove the cover on the bottom of the floor nozzle to access the brushroll.

CHECKING FOR BLOCKAGES

Using a coin, turn locks counterclockwise, then open the cover to access Brushroll.
NOTE: Cover will open but is not completely removable.

DEBRIS WRAPPED AROUND BRUSHROLL DEBRIS BEHIND BRUSHROLL

Clean o any debris on the bristles.

If you vacuum up a hard or sharp object or
notice a noise change while vacuuming, check

NOTE: If any hair i s wrapped aro und the brush roll,
extending cleaning time will allow the self-cleaning
brush roll to remove it for yo u. If so me fibe rs rem ain
wrapped around brushroll after continued use, carefully
cut deb ris with scisso rs and remove fro m brushroll .

for blockages or objects caught in the brushroll.
Clear away any dust, dirt, or blockages in

Debris Intake.
To close the cover, push down until it clicks

into place, then close the locks with a coin.

Detach hose from vacuum pod, and check hose
and opening on back of pod for blockages.

Detach wand from floor nozzle, tilt nozzle neck
back, and check opening for blockages.

Detach wand from floor nozzle and handle, and
check both ends for blockages.

Detach handle from wand and hose from the
vacuum pod, and check openings for blockages.

Detach dust cup from vacuum pod. Empt y dust
cup, remove debris from lint screen, and check for
blockages.

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AVAILABLE ACCESSORIES

TROUBLESHOOTING

8" Crevice Tool

A

This slim tool is great for cleaning in tight
spaces, between couch cushions, and in
hard-to-reach areas.

B

Upholstery Tool

Perfect for large-particle pickup, dusting,
and removing stubborn pet hair and lint from
furniture and other upholstered surfaces.

Dusting Brush

C

This brush dusts and cleans delicate
surfaces. Great for use on fans, blinds,
lampshades, and keyboards.

Duster Crevice Tool

D

Two cleaning tools in one: the crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.

Pet Multi-Tool

E

A single convertible tool for cleaning tough
pet messes two ways: use the sti bristle
brush to clean stuck-on debris, or take o
the bristles to reveal an upholstery tool
perfect for removing stubborn pet hair and
large piles of debris.

Self-Cleaning Pet Power Brush

F

Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.

Dust-Away® Hard Floor Attachment

G

Durable enough for cleaning big crumbs
and debris but gentle enough for delicate
dusting on hardwood and tile floors.

A

C

E F

G

H

B

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the

filters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any

blockages found. Refer to Checking for Blockages section for more information.

• If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to

allow the self-cleaning brushroll to remove them.
– If some hair or fibers remain wrapped around brushroll after continued use, remove the

floor nozzle cover and carefully cut debris with scissors and remove from brushroll. Refer
to Maintaining the Self-Cleaning Brushroll section for more information

Vacuum is not picking up debris. No suction or light suction.

D

Vacuum lifts area rugs.

• Make sure selector switch is set to Hard Floor.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn

edges.

• To minimize suction, slide Suction Control to Min.

Brushroll does not spin.

• If the Brushroll Indicator Light turns red, immediately turn o and unplug the vacuum.

Remove pod from floor nozzle. Clear any blockages or debris from the brushroll and
nozzle. (See Checking for Blockages & Maintaining Brushroll.) Close the brushroll cover and
reconnect the pod to the floor nozzle. Plug in the vacuum and turn on the power.

• With the power on, recline the handle, which will automatically turn on the brushroll.

Vacuum turns o on its own.

If your vacuum overheats, the thermostat will automatically turn the suction motor o. Perform
the following steps to restart thethermostat:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean filters. Refer to the Emptying the Dust Cup and Cleaning and

Replacing the Filters sections for more information.

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in the vacuum and turn on the power.

Indicator light flashes red.

1. Turn vacuum o and unplug it.

2. Detach the nozzle from the wand and pod.

3. Access the brushroll by using a coin to open the three locks on the bottom of the nozzle.

4. Clear any blockages or debris from the brushroll and floor nozzle.

5. Allow unit to cool for a minimum of 45 minutes.

6. Reassemble the unit. Plug in vacuum and turn it on.

Canister Caddy

H

Transforms your Rotator® into a canister
vacuum, giving you the freedom to roll the
pod along while keeping cleaning tools
close by.

NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's
configuration. To order additional accessories, visit sharkaccessories.com.

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FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is

not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period

of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.

2. In the event a replacement unit is issued , the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-8 00 -798 -7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1- 800 -79 8-739 8 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Ser vice Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages , so
the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com

Scan QR code using

mobile device

RECORD THIS INFORMATION

Model Number:

Serial Number:

Date of Purchase:

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(Keep receipt)

Store of Purchase:

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TECHNICAL SPECIFICATIONS

Voltage: 120V~, 60Hz

Watts: 1100W

Amps: 9.5A

Benefits of registering your product and
creating an account:

• Get easier, faster product support and
access to warranty information

• Access troubleshooting and product care
instructions

• Be among the first to know about
exclusive product promotions

TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.

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PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Rotator ® Powered Lift-Away® Speed with Self-Cleaning Brushroll.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398
sharkclean.com

Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2019 SharkNinja Operating LLC. DUST-AWAY, LIFT-AWAY, POWERED LIFT-AWAY, ROTATOR,
and SHARK are registered trademarks of SharkNinja Operating LLC.

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