Shark Stratos Anti Hair Wrap+ Pet Cordless Vacuum Cleaner User guide

STRATOS Cordless Vacuum with
Anti-Hair Wrap PLUS
and Clean Sense IQ.

IZ400UK Series

INSTRUCTIONS

ANTI-HAIR WRAP PLUS

THANK YOU

for purchasing the Shark® Cordless Vacuum with Anti-Hair Wrap PLUS, DuoClean
and Clean Sense IQ.

CONTENTS

TIP: You can find

the model and serial
numbers on the QR
code label located on
the back of your unit.

TIP: You can locate
the date code on one
of the prongs of the
power cordplug.

ANTI-ODOUR

TECHNOLOGY

DANGER

If in direct contact with contents of cartridge:

May cause an allergic reaction to skin�
Wear protective gloves if directly coming
into the contact with the cartridge� Wash
skin thoroughly after handling� Harmful if

swallowed� Avoid breathing in mist or vapours,

intentional misuse and directly inhaling

contents may be dangerous� Avoid release

to the environment� Very toxic to aquatic life

with long lasting eects, ensure cartridge is

disposed of correctly as general waste�

2-(4-tert-butylbenzyl) propionaldehyde

May damage fertility and suspected of

damaging the unborn child� Do not handle

until all safety precautions have been

read and understood� Use personal

protective equipment, such as
protective gloves, as required�

REGISTER YOUR PURCHASE

TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE
AT:

sharkclean.co.uk/register-guarantee

[phone]

Scan QR code using mobile device

Please note, products purchased directly from Shark
are automatically registered.

Benefits of registering your product and creating
an account:

• Get easier, faster product support and access to

guarantee information

• Access troubleshooting and product care instructions

• Be among the first to know about exclusive product

promotions

RECORD THIS INFORMATION

Model Number: ������������������������������

Serial Number: �������������������������������

Date Code: ����������������������������������

Date of Purchase (Keep Receipt): ����������������

Store of Purchase: ����������������������������

TECHNICAL SPECIFICATIONS

Voltage: 25.2V

Body Motor Watts: 309W

Nozzle Watts: 80W

PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.

This instruction manual is designed to help you get a
complete understanding of your new Shark Cordless
Vacuum with Anti-Hair Wrap PLUS, DuoClean and
Clean Sense IQ�

If you have any questions, please call the customer
service line on [phone]�

Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Assembling your Shark® Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Your Lithium ION Power Pack Battery 7

LED battery Power and Charging Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � � �7
Recycling your Lithium ION Power Pack Battery � � � � � � � � � � � � � � � � � � � � � � � � �7

Charging Your Lithium ION Power Pack Battery . . . . . . . . . . . . . . . . . . . . . . . . 8

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Cleaning Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Flexology Wand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Flexology Reach � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �11
Flexology Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �11

Maintaining your Vacuum Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Removing and Cleaning the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12
Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Maintaining the Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Checking for blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 15

Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Additional Accessories Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Battery Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

This marking indicates that this product should not be disposed with other
household wastes. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material sources. To return your used device, please use
the return and collection systems or contact the retailer where this product
was purchased. They can take this product for environmentally safe recycling.

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IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.

To reduce the risk of shock and unintended operation, turn o power
and remove the ION Power Pack battery before servicing.

NOTE: If you have delicate or wool carpets, particularly loop pile, please try the
vacuum on a hidden area first to ensure the spinning brush-rolls do not damage
or unpick carpet fibres.

WARNING

REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:

1. This vacuum consists of a motorised

nozzle, wand, and handheld vacuum� These
components contain electrical connections,
electrical wiring, and moving parts that
potentially present risk to the user�

2. Before each use, carefully inspect all parts
for any damage� If a part is damaged,

QUICK

discontinue use�

3. Use only identical replacement parts�

START

4. This vacuum contains no serviceable parts�

5. Use only as described in this manual�
DO NOT use the vacuum for any purpose

GUIDE

other than those described in this manual�

6. With the exception of the filters and dust
cup, DO NOT expose any parts of the
vacuum to water or other liquids�

7 DO NOT allow the appliance to be used by

children. Keep the appliance and its cord out
of reach of children. Do not allow to be used
as a toy. Close supervision is necessary when
used near children.

GENERAL USE
8 This appliance can be used by persons

with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning use of
the appliance in a safe way and understand
the hazards involved. Cleaning and user
maintenance should not be done by children.

9 Always turn o the vacuum before

connecting or disconnecting any current
carrying hoses, motorised nozzles, chargers,
batteries, or other electrical
or mechanical parts.

DO NOT handle plug or vacuum with

10

wet hands.

DO NOT use without dust cup, filters, and

11

brush-roll in place.

12 Only use Shark® branded filters and

accessories. Damage caused by non-Shark
filters and accessories may not be covered by
the guarantee.

13

DO NOT put any objects into nozzle

or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

DO NOT use if nozzle or accessory airflow

14

is restricted. If the air paths or the motorised
floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before
you turn on the unit again.

15 Keep nozzle and all vacuum openings away

from hair, face, fingers, uncovered feet, or
loose clothing.

16

DO NOT use if vacuum is not working as it

should, or has been dropped, damaged, left
outdoors, or dropped into water.

17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended

while powered on.

19 When powered on, keep the vacuum moving

over the carpet surface at all times to avoid
damaging the carpet fibres.

20 If you have delicate or wool carpets,

particularly loop pile, please try the vacuum
on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet
fibres.

21 DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,

screws, or coins)

d) Large quantities of dust (including

drywall, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects (hot

coals, cigarette butts, or matches)

f) Flammable or combustible materials

(lighter fluid, petrol, or kerosene)

g) Toxic materials (chlorine bleach,

ammonia, or drain cleaner)

22

DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may

contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)

23 Turn o the vacuum before plugging in or

unplugging the charger.

24 Turn o the vacuum before any adjustment,

cleaning, maintenance or troubleshooting.

25 During cleaning or routine maintenance,

DO NOT cut anything other than

hair, fibres, or string wrapped around
the brush-roll.

26 Allow all filters to air-dry completely before

replacing in the vacuum to prevent liquid
from being drawn into electric parts.

27 DO NOT modify or attempt to repair

the vacuum or the battery yourself, except
as indicated in this manual.

DO NOT use the battery or vacuum

if it has been modified or damaged.
Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire,
explosion or risk of injury.

28 Turn o all controls before unplugging.

29 Always turn o this appliance before

connecting or disconnecting motorised
nozzle or hand tool.

BATTERY PACK

30. The battery is the power source for the
vacuum. Carefully read and follow all
charging instructions.

31. To prevent unintentional starting, ensure
the vacuum is powered o before picking
up or carrying the vacuum� DO NOT carry
the appliance with your finger on the
power switch.

32. Use only the charger supplied with the
unit. Use of an incorrect charger may result
in no charging, and/or unsafe conditions.
A charger that is suitable for one type of
battery pack may create a risk of fire when
used with another battery pack.

33. Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals increases the risk of fire or burns.

34. Under abusive conditions, liquid may be
ejected from the battery. Avoid contact
with this liquid, as it may cause irritation or
burns. If contact occurs, flush with water. If
liquid contacts eyes, seek medical help.

35. Battery should not be stored at
temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain
long-term battery life.

36. DO NOT charge battery at temperatures
below 5°C (40°F) or above 40°C (104°F).
Charging improperly or at temperatures
outside of the specified range may damage
the battery and increase the risk of fire.

37. Store the appliance indoors.

38. DO NOT expose the battery to fire or

temperatures above 130°C (265°F) as it
may explode.

39. Use appliances only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury
and fire.

40. Disconnect the battery pack from the
appliance before making any adjustments,
changing accessories, or storing appliance.
Such preventive safety measures
reduce the risk of starting the appliance
accidentally.

ODOUR

41. Observe the following when interacting
with the Anti-Odour Cartridge cartridge:

a) DO NOT attempt to disassemble odour

neutralising cartridge.

b) Avoid direct contact with the fragrance

pod in the cartridge.

c) DO NOT directly inhale from the odour

neutralising cartridge.

d) Keep away from children and pets.
e) Keep away from heat, sparks, and open

flame.

f) DO NOT place in direct sunlight.

FRAGRANCE CARTRIDGE FIRST AID

42. Observe the following when interacting
with the Anti-Odour Technology cartridge:

a) Avoid contact with fabrics and finished

surfaces.

b) Eye contact: Remove contact lenses if

present. Rinse continuously with water
for several minutes.

c) Skin contact: Wash hands thoroughly

after handling. If irritation or rash
develops, seek medical advice/attention.

d) Inhalation: Move person to fresh air

if they are experiencing any respiratory
symptoms. If symptoms persist, seek
medical advice/attention.

d) Ingestion: DO NOT induce vomiting.

Seek medical advice/attention.

SAVE THESE INSTRUCTIONS

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ASSEMBLY

LI - ION BATTERY

1. Insert Wand into Floor Nozzle�

2. Insert Handheld Vacuum into Wand�

3. Rotate Odour Dial until it clicks into the unlock position, then pull up on the handle of the

dial to remove� Insert Odour Cartridge into dial and twist to lock� Reinsert the dial into the
nozzle and rotate until it clicks into the desired intensity setting�

Before use, ensure all components are completely connected and clicked into place�

Handheld Vacuum with

Removable Battery

2.

FLEXOLOGY ®

Wand

(Click)

The Lithium Ion Power Pack battery does not come fully charged. Prior to first use, charge completely�

During first use, run the battery down until it is completely out of power� This will condition the battery�

LED BATTERY POWER AND CHARGING INDICATORS

Charging

LED will pulse white when reaching 100% charge.

LED will pulse green from 76% - 99% charge.

LED will pulse yellow from 0 - 75% charge.

No LED the battery pack is o

NOTE: Full charge takes approximately 3.5 h ours.

Additional Notes

1� LEDs turn o once the battery is fully charged�
2� Unit will not power on when charger is connected�

ABOUT YOUR ION POWER PACK BATTERY

This product uses a Lithium ION rechargeable and recyclable battery� When the battery no longer holds a
charge, it should be removed from the vacuum and recycled� DO NOT incinerate or compost the batter y�

When your Lithium ION Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with
local regulations� In some areas, it is illegal to place spent Lithium ION batteries in the bin or in a municipal
solid waste stream� Return spent power packs to an authorised recycling centre or to retailer for recycling�
Contact your local recycling centre for information on where to drop o the spent power pack�

DuoClean® Anti-Hair

Wrap Plus

Floor Nozzle

3.

SUCTION MODE
DISPLAY LIGHTS

1.

(Click)

SUCTION POWER MODES

ECO Mode

Maximum runtime�
Saves bat tery powe r�

ECO

Clean Sense IQ

Boost

Clean Sense IQ M ode

Best balance between
suction power and
optimised runtime�

Boost M ode

Maximum suction� Uses the
most battery power�

Battery Runtime

MODE MINUTES

Hand Vac – ECO Mode
(no motorised tool attached)

Boost Mode (Hand Vac)
(no motorised tool attached)

60

10

Clean Sense IQ runtime depends on
individual use and amount of debris on
cleaning surfaces�

Suction mode impacts runtime� Use Boost in
short bursts�

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CHARGING THE BATTERY

USING THE LI-ION CHARGER

SETTINGS

SUCTION MODE DISPLAY LIGHTS

ECO

Clean Sense IQ™

Boost

LI-ION CHARGER

Plug the Li-Ion Charger into a wall outlet�

IN THE VACUUM: FLEXOLOGY® OUT OF THE VACUUM

To put the vacuum in storage mode, press the
Flexology Wand Unlock Latch while folding the
handheld vacuum forward until the wand clicks and
locks� Plug the charger into the charging port on the
handheld vacuum�

IN HANDHELD VACUUM

To charge the battery inside the handheld vacuum,
connect the charger to an electrical outlet, then
insert the charger plug into the port below the
handle on the handheld vacuum�

Press and hold the Battery Release Button, then
slide out the battery� Plug the charger into the
charging port on the battery� To reinstall the
batter y, slide it into the slot in the back of the
handheld vacuum until it clicks into place�

POWER ON/OFF

Press power button to turn vacuum on or o�

NOTE: The unit will not turn on if the charger is

connected� Unplug the charger before turning
on vacuum power�

CLEAN SENSE POWER MODE

Clean Sense IQ senses the dirt you can’t see
and automatically boosts power� Clean Sense
IQ mode modifies cleaning performance
based on the mess at hand, giving you optimal
suction and runtime when heavy or light debris
is detected�

SUCTION POWER MODES

Press the (

) button to toggle between
ECO, Clean Sense IQ™, and Boost modes�
To save battery power, select ECO mode� For
everyday cleaning power, select Clean Sense
IQ mode� For an extra burst of power, select
Boost mode�

CLEAN SENSE IQ DIRT INDICATOR

Medium CleanHeavy

NOZZLE LIGHT BAR

The Clean Indicator visually confirms when
floors are cleaned� When the unit senses
heavy debris, suction will increase for
more cleaning performance� When the
debris is cleared, suction will decrease� The
clean indicator displays the level of debris
detected� For best results, continue cleaning
until the indicator returns to its lowest level
before moving to the next area�

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ANTI-ODOUR TECHNOLOGY

SETTINGS

Shark's Anti-Odour Technology
cartridge guards against bad odours
inside your vacuum�

ANTI-ODOUR TECHNOLOGY

ANTI-ODOUR TECHNOLOGY CARTRIDGE REPLACEMENT

ANTI-ODOUR

TECHNOLOGY DIAL

Flip up the handle and rotate the Anti-Odour dial to adjust
Anti-Odour Technology intensity or to unlock the dial for
cartridge access�

Insertion/Removal: Rotate the Anti-Odour Technology dial to align the teal arrows�
Remove the dial to access the odour cartridge for removal or replacement�

High: Rotate the Anti-Odour Technology Dial toward the High position for the highest
level of intensity when the vacuum is in use� This position is the recommended setting
for optimal performance�

Medium: Rotate the Anti-Odour Technology Dial toward the medium position to
decrease the intensity of the odour when the vacuum is in use�

Low: Rotate the Anti-Odour Technology Dial toward the Low position to minimise the
intensity to the lowest level when the vacuum is in use�

ANTI-ODOUR TECHNOLOGY TIPS

The Anti-Odour Technology Dial Must be Installed for Vacuum to Function Properly

• Remove the anti-odour cartridge from dial if you don’t want the benefits of the Anti-Odour

Technology�

Maintenance Required

• Clean all filters as recommended under Cleaning Filters�

• Empty your dust cup before storing your vacuum�

• Replace the cartridge as recommended under Anti-Odour Technology Cartridge Replacement�

• Visit sharkclean�co�uk to learn more and purchase replacements�

1. REMOVE ODOUR DIAL
FROM FLOORHEAD

Flip up the handle and rotate the Anti-Odour
Technology dial clockwise until the two teal arrows
are aligned� Pull the handle to remove the Anti-Odour
Technology Dial from the floorhead�

3.REMOVE NEW

CARTRIDGE FROM CAN

Remove the new Anti-Odour cartridge from
the can� To maintain the life of the cartridge, keep it in
the can until you are ready to install it�

2. REMOVE OLD ODOUR
CARTRIDGE

Rotate the cartridge anticlockwise in the dial
housing and pull out the cartridge to remove it�

TURN UNTIL

CLICK TO LOCK

4. INSTALL NEW

CARTRIDGE IN DIAL

Align the yellow arrow on the side of the cartridge with
the yellow arrow on the side of the dial cover, then
insert the cartridge into the dial� Rotate the cartridge
clockwise to lock it in place�

Fragrance Strength Over Time

• The intensity of the Anti-Odour Technology’s fragrance may diminish over time� It may also

have no noticeable fragrance at all� This is natural and does not indicate the technology isn’t
working� Follow replacement instructions to ensure continued performance�

NOTES: • The odour dia l needs to be insta lled for the vacuum to function properly, with or without the odour c artridge�

• Wash h ands thorough ly after h andling� If irr itation o r rash deve lops, seek medical advice/atten tion�

• Od our car tridges shoul d be repla ced ever y 6 months for optima l Anti-Odour Technology p erfor mance�

5. INSTALL DIAL IN FLOORHEAD

Align the teal arrow on the dial cover with the teal
arrow on the floorhead� Then reinsert the dial into the

6. USED CARTRIDGE
DISPOSAL

Dispose of old cartridge into the bin� Please do not

throw the anti-odour technology dial into the bin�
floorhead� Rotate the dial anticlockwise to an intensity
setting to engage� Rotate further to change the
intensity setting to high, medium or low�

For replacement Anti-Odour Technology cartridges please visit sharkclean.co.uk

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CLEANING MODES

UPRIGHT MODE
UPRIGHT MODE

To clean floors, step on floor nozzle and tilt handheld vacuum back�

NOTE: Brushroll s will only engage w hen the handheld vacuum is tilted ba ck�

USING THE FLEXOLOGY WAND

Press the unlock latch on the back of the wand,
then adjust the angle�

FLEXOLOGY STORAGE

Adjust the wand to a lower angle to easily clean
under furniture�

ABOVE-FLOOR WITH WANDABOVE-FLOOR HANDHELD

Press the wand release button and lift the handheld
vacuum o the wand� An attachment can be used
to clean stairs, furniture, and other above-floor
areas�

NOTE: All accessories are compatible with both the wand and the handheld vacuum�

Stand the vacuum upright and press the nozzle
release button located at the bottom of the wand,
above the nozzle� Lift wand to detach�

Great for cleaning baseboards, ceiling fans, window
sills, and other hard-to-access areas�

To put the vacuum in storage mode, press the
unlock latch while folding the handheld vacuum
forward�

(Click)

To take the vacuum out of storage mode, press the

unlock latch and lift up the handheld vacuum until

the wand clicks and locks into place�

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MAINTAINING YOUR VACUUM

MAINTAINING YOUR VACUUM

EMPTYING THE DUST CUP

Press the wand release button to detach the
handheld vacuum from the wand�

REMOVING AND CLEANING THE DUST CUP

1

To empty the Dust Cup while it is attached to the
handheld vacuum, position the dust cup over a bin
and slide the lid release slider forward�

1

2

2

CLEANING THE FILTERS

Regularly rinse the filters to maintain your vacuum’s suction

power and to maximise the eectiveness of the odour cartridge.

To clean filters, rinse them with water only� Allow all filters to air-dry completely for up to 48 hours before
reinstalling, to prevent liquid from being drawn into electricparts.

Clean the pre-motor filters at least once a month and post-motor filter at least once a year� Tap o loose dirt
between washes when needed� More frequent cleaning may sometimes be necessary with heavy use�

IMPORTANT: DO NOT use soap when cleaning the filters� Use water only� The vacuum will not have suction if the post-motor
filter is not installed� Ensure that all filters are installed before using�

PRE-MOTOR FILTERS POST-MOTOR FILTER

Remove the dust cup, and pull the foam and felt
filters out of the back of the dust cup�

Remove the dust cup� Pull the post-motor filter out

of the handheld vacuum�

To remove the dust cup from the handheld vacuum,
press the Dust Cup Release button located on the
base/bottom of the dust cup� Tilt the dust cup and lift
o to remove�

To empty dust and debris, hold the dust cup over the bin,
then slide the CleanTouch Dirt Ejector slider forward�

Pre-Motor Foam and Felt Filter Kit Post-Motor Filter

To clean the interior of the dust cup, rinse it with
water� Place it on its side with the lid open to air-dry
for at least 48 hours before reinstalling�

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MAINTAINING YOUR VACUUM

MAINTAINING YOUR VACUUM

FLOOR NOZZLE

If any hair is wrapped around the brushroll, continue cleaning using the Carpet setting on a bare floor surface,
a low-pile carpet, or a small area rug� If some fibres remain wrapped around the brushroll after continued use,
carefully remove them� If you run over a hard or sharp object or notice a change in noise while vacuuming,
check the floor nozzle for blockages� (See the Checking for Blockages in the Floor Nozzle section�)

CLEANING SOFT ROLLER

1 To remove Soft Roller from nozzle, pull the Soft Roller out

by the tab�

2 Tap loose debris o the Soft Roller� Use a dry towel to wipe

the Soft Roller clean and to remove any debris caught in
the teeth behind the Soft Roller�

3 Hand wash the Soft Roller as needed� Use only water, and let

air-dry completely, which should take at least 24-48 hours�

4 Reinsert Soft Roller until you feel it click into place�

CLEANING THE SENSORS

Hand Vacuum Display Panel

Fig. 1

Make sure to clean the
sensors inside the hand
vacuum regularly, as hair
and other debris may build

Air path

the sensors are partially obstructed, Clean

up and obstruct them� If

Sense IQ mode will not adjust suction levels
as expected� If the sensors are completely
obstructed, the F0 error code will appear and
the Clean Sense IQ icon will flash on the hand
vacuum display panel�

Battery

Dust cup

To clean the sensors:

1. Turn o power and remove the hand

vacuum�

CLEAN SENSE IQ SENSORS

2. Locate the sensors inside the nozzle of

the hand vacuum� The sensors are on the
interior walls of the nozzle, about 3 inches

IQ logos-
both sides

Fig. 2

down the air path, aligned with the IQ
logos (Fig�2) on the exterior�

3. Gently wipe the sensors with a microfiber
cloth and remove all hair and debris�

4. Turn on power and verify that the unit is
functioning normally�

CHECKING FOR BLOCKAGES

Checking for Blockages in the Handheld Vacuum:

1. Turn o vacuum�

2. Remove the handheld vacuum from the wand�

3. Check all intake openings on the dust cup and remove

any debris or blockage�

Checking for Blockages in the Wand:

Standard Wand:

1. Turn o vacuum�

2. Remove the handheld

vacuum and floor nozzle�

3. Look through wand to
check for any blockages�

4. Clear away debris and
blockages�

Checking for Blockages in the Floor Nozzle:

1. Turn o vacuum�

2. Detach the wand�

3. Use the edge of a coin to open the three locks on the

bottom of the floor nozzle�

4. Remove the cover and tilt back the neck of the floor
nozzle�

5. Check the opening and remove any debris�

6. Replace the cover by sliding the inserts into the slots, then

pressing down firmly on all sides before turning the locks
clockwise to close, until they click securely into place�

FLEXOLOGY® Wand:

1. Turn o vacuum�

2. Remove the handheld

vacuum and floor nozzle
from the wand�

3. Check the Clog Access
Hose on the FLE XOLOGY®

section of the wand by
pinching the tabs on both
sides of the hose and
lifting the hose out�

4. Clear any debris and
blockages�

17sharkclean.co.uk16 sharkclean.co.uk

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the Lithium Ion Power Pack battery before servicing.

Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control
panel is red. (Refer to Checking for Blockages section for more information.)

• Check filters to see if they need cleaning� Follow instruc tions for rinsing and completely air-dr ying the

filters before reinserting in the vacuum�

• Dust cup may be full; empty dust cup�

• Check floor nozzle for blockages; clear blockages if required�

• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�

• Check clog access in wand for any blockages and clear any debris�

• Check connectors between handheld, wand, and floor nozzle for debris� Remove any dust or material in

the connectors�

• If the issue persists, please contact Customer Service�
Vacuum lifts area rugs .

• Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs� Take care

when vacuuming area rugs or rugs with delicately sewn edges�

• Turn o the unit to disengage the brushroll and press the power button to restart�
Brushrolls do not spin.

• Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure

the handheld vacuum is tilted back far enough for the brushrolls to engage� If the brushrolls still do not
spin, please contact Customer Service�

• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle� Try disconnecting and reattaching the pieces� If the headlights still
do not illuminate, please contact Customer Service�

Vacuum turns o on its own.

There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:

1� Turn on the vacuum and check the battery indicator lights located on the handheld vacuum� If recharging

is needed, make sure power is turned o before connecting to the charger�
2� Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press power button to restart the vacuum� Make sure the charger is not plugged into the port on the

handheld vacuum�

Vacuum is emitting air that smells bad.

• Dust cup may be full; empty dust cup� Empty dust cup after each use for optimal odour neutralisation�

• Check filters to see if they need cleaning� Follow instructions for rinsing and air-drying the filters before
reinstalling them�

• Check to make sure odour neutraliser cartridge is installed in the dial and the dial is installed in the nozzle�

• Check the odour neutraliser dial on the nozzle to see what setting is enabled�

• If the cartridge has been installed for 6 months or longer, consider replacing it�

• If the cartridge has been installed for less than 6 months, remove the car tridge and check to see if it is still

emitting the neutraliser scent�

• If the neutraliser is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall
the dial in the nozzle without the cartridge�

• If the neutraliser is not emitting a scent, consider replacing it�

Error code
display on

F0

Motor

Nozzle

Fault

Motor No Start 10

Motor Overheat 20

Motor Overcurrent 30

Motor Short 40

Motor Overspeed 50

System Comm Error 60

Clean Sense IQ Sensor Block-

age

Nozzle Overheat 70

Nozzle Short E0

ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM

A

8" Crevice Tool

B

18" Flexi Crevice Tool

C

Duster Crevice Tool

D

Dusting Brush

E

Multi-Angle Dusting Brush

F

Anti-Allergen Dust Brush

G

Upholstery Tool

H

Wide Upholstery Tool

I

Pet Multi-Tool

J

Deep-Cleaning Motorised Pet Tool

K

FLEXOLOGY® Under-Appliance Wand

L

Accessory Bag

M

Li-Ion Charger

N

Dual Li-Ion Charger

O

Li-Ion Battery

L

M N

IG

A

D

B

E

JH

O

C

F

K

NOTE: If vacuum stil l does not operate p roperly, contact C ustome r Service at [phone]�

NOTE: Not a ll accessories co me with all units� For a list of th e access ories in cluded with this model, see the top in side
flap of the box� To order addition al acces sories , visit sharkclean.co.uk�

19sharkclean.co.uk18 sharkclean.co.uk

FIVE (5) YEAR LIMITED GUARANTEE

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”)� You can enforce these rights against your retailer� However, at Shark we are so
confident about the quality of our products that we give the product owner an additional manufacturer’s guarantee
of up to five years (1 year as standard plus 4 years when you register)� These terms and conditions relate to our
manufacturer’s guarantee only - your statutory rights are unaected �

The conditions below describe the prerequisites and scope of our guarantee� They do not aect your statutory
rights or the obligations of your retailer and your contract with them�

The Lithium ION power pack is not covered by the 5 year guarantee (see battery guarantee on next page)�

Shark® Guarantees

A household appliance like a vacuum cleaner constitutes a sizeable investment� Your new machine needs to work
properly for as long as possible� The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality�

Every Shark machine comes with a free parts and labour guarantee� Our customer service helpline (0800 8 62

0453) is open from 9�00am to 6�00pm Monday - Friday� It’s free to call, and you’ll be put straight through to a
Shark representative� You’ll also find online support at www.sharkclean.co.uk

How do I register my extended Shark® guarantee?

You can register your guarantee online within 28 days of purchase� To save time, you’ll need the following
information about your machine:

• Date you purchased the machine (receipt or delivery note)

• Model Number
To register online, please visit www�Sharkclean�eu/uk/register-guarantee� Products purchased directly from Shark

are automatically registered�

IM P OR TANT

• Your Shark guarantee will only cover your product from the date of purchase�

• Please keep your receipt at all times� Should you need to use your guarantee we will need your receipt to verify

the information you have supplied to us is correct� The inability to produce a valid receipt may invalidate your
guarantee�

What are the benefits of registering my free Shark® guarantee?

When you register your guarantee we’ll have your details to hand if we ever need to get in touch� If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark vacuum and hear the latest news about new Shark technology and launches�

If you register your guarantee online, you’ll get instant confirmation that we’ve received your details�

How long are new Shark® machines guaranteed for?

Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a
total of up to five years (12 months plus an extra 4 years on registration)�

What is covered by the free Shark® guarantee?

Repair or replacement (at Shark’s discretion) of your Shark machine, including all parts (excluding the Lithium ION
power pack, please see next page for battery guarantee) and labour� A Shark guarantee is in addition to your legal
rights as a consumer�

What is not covered by the free Shark ® guarantee?

1� Blockages - for details of how to unblock your vacuum cleaner, please refer to the Operating Manual�
2� Normal wear and tear such as brush bar, fuse, belt, hose etc�
3� Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of

the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine�
4� Use of the vacuum cleaner for anything other than normal domestic household purposes�
5� Use of parts not assembled or installed in accordance with the operating instructions�
6� Faults caused by use of parts and accessories which are not Shark Genuine Components�
7� Faulty installation (except where installed by Shark)�
8� Repairs or alterations carried out by par ties other than Shark or its agents�
9� The Lithium ION power pack batter y� Please see next page for battery guarantee�

What happens when my guarantee runs out?

Shark does not design products to last for a limited time� We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has lapsed� In this case please contact our
Freephone customer service help line and ask about our out of guarantee programme, on 08 00 862 0453�

Where can I buy genuine Shark ® spares and accessories?

Shark spares and accessories are developed by the same engineers who developed your Shark vacuum� You’ll find
a full range of Shark spares, replacement parts and accessories for all Shark machines at www�sharkclean�co�uk�

Please remember that damage caused by use of non-Shark spares is not covered under your guarantee�

TWO (2) YEAR LIMITED BATTERY GUARANTEE

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”)� You can enforce these rights against your retailer� However, at Shark® we are so
confident about the quality of our products that we give the product owner an additional manufacturer’s guarantee
on the batteries of up to two years ( 1 year as standard plus 1 year when you register)� These terms and conditions
relate to our manufacturer’s guarantee only - your statutory rights are unaected�

Every Shark® battery comes with a free parts and labour guarantee� Our customer service helpline
(0800 8 62 0453) is open from 9�00am to 6�00pm Monday - Friday� It’s free to call, and you’ll be put
straight through to a Shark® representative� You’ll also find online support at www.sharkclean.co.uk

How do I register my extended Shark® guarantee?

You can register your guarantee online within 28 days of purchase� To save time, you’ll need the following
information about your machine/battery:

• Date you purchase the machine/battery (receipt or delivery note)

• Model Number

To register online, please visit www�Sharkclean�co�uk/register-guarantee� Products purchased directly from Shark
are automatically registered�

IM P OR TANT

• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) star ting on the
date of purchase� You’ll need the date you purchased your machine (receipt or delivery note)�

• Please keep your receipt at all times� Should you need to use your guarantee we will need your receipt to verify
the information you have supplied to us is correct� The inability to produce a valid receipt may invalidate your
guarantee�

How long are new Shark® batteries guaranteed for?

Our confidence in our design and quality control means that your new Shark ® vacuum cleaner battery is
guaranteed for a total of up to two years (12 months plus an extended guarantee of 1 year on registration)�

What is covered by the free Shark® guarantee?

Repair or replacement of your Shark ® battery (at Shark ’s discretion to decide whether to replace or repair)
including all parts and labour� A Shark® guarantee is in addition to your legal rights as a consumer�

What is not covered by the free Shark ® guarantee?

1�

Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper

functioning of your unit�
2�

Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of

the battery which is not in accordance with the Shark® Instructions supplied with your machine�
3�

Use of the battery for anything other than powering the Shark® vacuum cleaner with which it was supplied�

4�

Use of parts not assembled or installed in accordance with the operating instructions�

5�

Faults caused by use of parts and accessories which are not Shark Genuine Components�

6�

Faulty installation (except where installed by Shark ®)�

Where can I buy genuine Shark ® batteries?

Shark ® batteries are developed by the same engineers who developed your Shark® vacuum � You’ll find a
full range of replacement batteries for all Shark® machines at www�sharkclean�co�uk� Please remember that
damage caused by use of non-Shark ® batteries may not be covered under your guarantee� However, your
statutory rights are unaected�

21sharkclean.co.uk20 sharkclean.co.uk

NOTES NOTES

23sharkclean.co.uk22 sharkclean.co.uk

ANTI-ODOUR TECHNOLOGY SPECIFICATIONS.

1. Product Name: Anti-Odour Technology Cartridge

2. Ingredients: Solid SM composite polymer
C17 + fragrance SE 446676

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Instruction Guide is designed to help you get a complete understanding of your new
Shark STRATOS vacuum�

SharkNinja Europe Limited,
3150 Century Way, Thorpe Park,
Leeds, LS15 8ZB, UK
[phone]
www.sharkclean.co.uk

SharkNinja Germany GmbH
c/o Regus Management GmbH,
Excellent Business Centre 10. +11. Stock,
Westhafenplatz 1,
60327 Frankfurt am Main, Germany
www.sharkclean.eu

Illustrations may dier from actual product� We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice�

© 2022 SharkNinja Operating LLC� DUOCLEAN, FLEXOLOGY, and SHARK are registered
trademarks in the United Kingdom of SharkNinja Operating LLC�

SHARK STRATOS and STRATOS are pending trademarks in the United Kingdom of SharkNinja
Operating LLC�

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