Shark S3973 User Manual

S3973 Series

OWNER’S GUIDE
GUIDE D’UTILISATION
MANUAL DEL PROPIETARIO

IMPORTANT SAFETY INSTRUCTIONS

For Household Use Only

WHEN USING YOUR SHARK® LIF T­AWAY® PRO STEAM POCKET® MOP,
BASIC SAFETY PRECAUTIONS SHOULD
ALWAYS BE FOLLOWED, INCLUDING THE
FOLLOWING:

READ ALL INSTRUCTIONS BEFORE USING
YOUR SHARK LIFT-AWAY PRO STEAM
POCKET MOP.

WARNING: DANGER OF SCALDING.
The steam emitted from the Steam Mop
is very hot and may cause scalding.
Please use caution when using the
Steam Mop.

WARNING: KEEP STEAM MOP AWAY
FROM CHILDREN.

POLARIZED PLUG:

This Steam Mop has a polarized plug (one
blade is wider than the other). As a safety
feature, this plug will fit into a polarized outlet
only one way. If the plug does not fit fully
into the outlet, reverse the plug. If it still does
not fit, contact a qualified electrician. Do not
attempt to defeat this safety feature. It is not
recommended to use an extension cord with
this product.

WARNING:

TO REDUCE THE RISK OF FIRE, ELECTRIC
SHOCK OR INJURY:

1. When in use never turn the Steam Mop over on
its side or direct steam toward people, pets or
plants.

2. Use the system only for its intended use.

3. DO NOT use for space-heating purposes.

4. DO NOT use outdoors.

5. DO NOT leave the Steam Mop unattended
when plugged in. Always unplug the power cord
from the electrical outlet when not in use and
beforeservicing.

6. DO NOT allow the Steam Mop to be used by
children. Close attention is necessary when
used near children, pets, or plants.

7. Use only as described in this owner’s guide.

8. Use only manufacturer’s recommended
accessories.

9. DO NOT use with damaged cord or plug. If
Steam Mop is not working as it should or
has been dropped, damaged, left outdoors,
or dropped into water, return it to SharkNinja
Operating LLC for examination and repair.
Incorrect reassembly or repair can cause a risk
of electrical shock or injury when the Steam Mop
is used.

10. To protect against a risk of electric shock, DO
NOT immerse the Steam Mop in water or any
other liquids.

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English

11. DO NOT handle the plug or Steam Mop with

wet hands or operate it without wearing shoes.

12. DO NOT pull or carry by cord, use cord as

a handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
Steam Mop over cord. Keep cord away from
heated surfaces.

13. DO NOT unplug by pulling on power cord. To

unplug, grasp the plug not the power cord.
Do not use extension cords or outlets with
inadequate current-carrying capacity.

14. DO NOT put any objects into the the steam

nozzle openings. Discontinue use if the steam
nozzle is blocked.

15. DO NOT put hands or feet under the Steam

Mop. It gets very hot.

16. Use ONLY on flat, horizontal surfaces. DO NOT

use on walls, counters, or windows.

17. DO NOT use on leather, wax-polished furniture,

synthetic fabrics, velvet, or other delicate,
steam-sensitive materials.

18. DO NOT add cleaning solutions, vinegar,

scented perfumes, oils, or any other chemicals
to the water used in the Steam Mop as this
may damage it or make it unsafe for use. If you
live in a hard-water area, we recommend using
distilled water in your Steam Mop.

™

19. Never leave any Dirt Grip
while using or storing for any period of
time, as this may damage your surfaces.

20. You can release the Dirt Grip pad after you have
unplugged the Steam Mop and allowed it to
cool.

pad in one spot

21. When cleaning the exterior of the Steam Mop,
unplug the power cord from the electrical outlet and
clean the Steam Mop with a dry or damp cloth. Do
not pour water or use alcohol, benzene, or paint
thinner on theSteam Mop.

22. Extreme caution should be exercised when
using the Steam Mop to clean stairs.

23. Never use Steam Mop without the Dirt Grip pad
attached.

24. Keep your work area well lit.

25. Store Steam Mop indoors in a cool, dry place.

26. To avoid circuit overload, do not operate another
appliance on the same socket (circuit) as the
Steam Mop.

27. To avoid scalding injuries, always unplug and
allow the Steam Mop to cool before removing
or changing mop heads, accessories, or Dirt
Grip pads.

WARNING: Your Steam Mop is

designed to clean hard floor surfaces that will
withstand high heat. Do not use on unsealed
wood or unglazed ceramic floors. On surfaces
that have been treated with wax and on some
no-wax floors, the sheen may be removed
by the heat and steam action. It is always
recommended to test an isolated area of the
surface to be cleaned before proceeding. We
also recommend that you check the use and
care instructions from the floor manufacturer.

SAVE THESE INSTRUCTIONS

2sharkclean.com

Thank you for purchasing the Shark® Lift-Away® Pro Steam Pocket® Mop.

This Owner’s Guide is designed to help you get a complete understanding of your new Shark Lift-Away Pro Steam
Pocket Mop. Please read it carefully and keep for future reference.

For a list of what is included with this model, refer to box's top panel.

If you should have a question about your Shark Lift-Away Pro Steam Pocket Mop, please call Shark Customer Service
at 1-800-798-7398.

The Shark Lift-Away Pro Steam Pocket Mop is an amazing solution for deep steam cleaning. Whether you need to battle
tough stains with the Steam Blaster™ or handle general cleaning and hard floor sanitization*, our next-generation Intelli­Mop™ Head and Dirt Grip™ pads offer the ultimate in versatility and efficiency, making cleaning simple, quick and easy.

* Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.

With the Intelli-mop head only in SCRUB mode. Not in above floor mode or when using Steam Blaster.

REGISTER YOUR PURCHASE:

registeryourshark.com
1-800-798-7398

RECORD THIS INFORMATION:

Model Number: ____________________________________

Date of Purchase (Keep receipt): _________________________

TECHNICAL SPECIFICATIONS:

Voltage: 120V, 60 Hz
Watts: 1500W
Water Capacity: 300 ml (10.14 oz.)

™

RECOMMENDED SCHEDULE FOR REPLACING WASHABLE DIRT GRIP

PADS:

Every 3 months

FOR BEST CLEANING PERFORMANCE:
See the Caring for Your Steam Pocket Mop section for more detail. Vacuum or sweep before mopping.

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Contents

English

Thank you for
purchasing
the Shark
Lift-Away

®

®

Pro
Steam Pocket
Mop.

Getting Started ............................................................................................... 5

Assembling Your Steam Pocket Mop ............................................................... 7

Using Your Steam Pocket Mop ........................................................................ 8

Intelligent Steam Control® ............................................................................... 9

®

Above-Floor Cleaning ....................................................................................10

Using the Direct Steam Nozzle .......................................................................11

Using the Garment Steamer ...........................................................................12

Using the Accessory Hose and the Precision Clean Accessory.........................13

Caring For Your Steam Pocket Mop ................................................................14

Ordering Additional Accessories .....................................................................15

Troubleshooting Guide ...................................................................................16

Frequently Asked Questions ...........................................................................17

Warranty .......................................................................................................18

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Getting Started

When assembling your Steam Mop there may be a little water in or around the water tank. This is because we test all
our Steam Mops before you buy them, so you get a quality Shark® Lift-Away® Pro Steam Pocket® Mop.

a

b

c

d

e

j

f

g
h

i

a Steam Mop Handle
b Upper Cord Wrap
c (1) 6 mm x 54 mm Large Screw*
d Lower Cord Wrap
e Steam Mop Body
f Removable Handheld Steamer
g Release Button for Handheld Steamer

*Phillips or flat head screwdriver can be used. Screwdriver not included.

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o

n

k

l

m

h Steam Trigger
i Steam Control Panel
j Filling Flask
k Mop Head Release Button

™

l Dirt Grip
m Steam Blaster
n Intelli-Mop™ Head
o Dirt Grip Pad

Pad Release Buttons

™

Nozzle

For a full list of what is included with your Steam Mop, please refer to the inside flap of your box.

CAUTION:

Test in a small inconspicuous area and contact your surface manufacturer/installer for

specific information on your surface.

HANDHELD ACCESSORIES

DIRECT STEAM NOZZLE

Use steam to break down dirt and hard surfaces and wipe
away grime.

Use 3-to-5-second bursts of steam using the trigger on the
handle unit for best results.

GARMENT STEAMER
WITH BONNET AND BRISTLE FRAME

Ideal for removing wrinkles from clothing and for freshening and
grooming upholstery.

Do not use this tool without the Microfiber Bonnet attached.

English

ACCESSORY HOSE

For optimal range and mobility when cleaning above-floor
surfaces.

PRECISION CLEAN POCKET ACCESSORY AND PAD

Ideal for small, uneven surfaces, corners, and edges. Do not use
without a Precision Clean Pocket Pad attached.

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Assembling Your Steam Pocket® Mop

fig. 1 fig. 5 fig. 6fig. 4

fig. 2a

fig. 3fig. 2b

WARNING: Always make sure the Steam Mop is

UNPLUGGED when not in use. Never fill the Steam
Mop or attach the mop head when the Steam Mop
is plugged into an electrical outlet. Unplug from
the electrical outlet and allow to cool before you
fill the mop, or attach or remove the head. To
prolong the life of your Steam Mop, we recommend
using distilled water. Make sure you add only
water to the tank. Chemicals or cleaning solutions
(including vinegar) may damage the Steam Mop
and could be unsafe for you and your family.

STEAM MOP ASSEMBLY

1 Screw the mop handle into the Steam Mop body

(screwdriver not included) (fi g. 1).

2 Slide the Intelli-Mop™ Head post into the Steam Mop

body. Push until you hear it click securely into place.
(fig. 1) To detach the Intelli-Mop Head, press the
release button on the front of the unit above the head
connection (fig . 1) and slide off.

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3 To attach the Dirt Grip™ pad, spread the pad on

the floor with the pocket side up. Lift the mop and
center the Intelli-Mop Head above the pad, then
press down on the release buttons on the neck of
the steam mop head (fig. 2a). Both sides of the
Intelli-Mop Head will drop open (fig. 2b). Slip the
Intelli-Mop Head’s four corner tabs into the four
corner pockets of the pad (fig. 3 and fig. 4). Gently
press one side of the Intelli-Mop Head to the floor
until that side clicks into place (fig. 5). Repeat on
the other side (fig. 6).

4 Open the water tank cap (fig. 7), fill the tank with

water, then replace and tighten the cap. Use the
filling flask and pour water into the tank (fig. 8). Do
not overfill. Replace the cap on the water tank.

fig. 7

fig. 8

Using Your Steam Pocket® Mop

IMPORTANT: Make sure you do not use the Shark® Lift-Away® Pro Steam Pocket® Mop without attaching a Dirt
Grip™ pad and adding water to the water tank first. When you are using the Steam Mop for the first time, it
might take longer than the normal 30 seconds to start steaming.

IMPORTANT: Do not use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with
wax and on some no-wax floors, the sheen may be removed by the heat and steam action. Test an isolated area
of the surface to be cleaned before proceeding. Check the use and care instructions from the floor manufacturer.

fig. 11a

fig. 9 fig. 10 fig. 11b

NOTE: To prolong the life of your Steam Mop, we

recommend using distilled water.

NOTE: Sweep or vacuum your floors prior to

cleaning with your Steam Mop.

1 Twist the upper cord holder to unwrap the power cord

completely (fig. 9). Plug into an electrical outlet.

2 When it's first plugged in, the unit will be in Standby

mode. The 3 lights below the Steam Control Button
will blink to indicate Standby mode.

3 To select the steam mode, press the Steam Control

Button once for DUST (1 blue light) twice for MOP (2
blue lights) or three times for SCRUB (3 blue lights).
Pressing a fourth time will place the unit on Standby.

4

Clean your floors with a forward and backward motion.

5 When you need an extra burst of steam to clean

a stuck-on stain, you can use the Steam Blaster™
feature. Flip the head over so that it is behind the
mop body, then tilt the mop handle down. This will
cause the the Steam Blaster (fig. 10) to emit a
concentrated blast of steam onto the stain.

CAUTION: While in Steam Blaster mode, do not

leave stationary for more than one minute.

CAUTION: Do not scrub any one area for an

extended period of time.

6 To stop the Steam Blaster spray, simply raise the

handle. You can then flip the mop head back into its
original position and continue cleaning.

7 When you are done mopping, press the Steam Control

Button until you return to Standby mode

8

To remove the Dirt Grip pad, simply lift the mop

.

straight up by the handle until the Intelli-Mop™ Head is
hanging straight down. Press down on the pad release
buttons on the neck of the mop head (fig 11a), and
both sides of the head will drop open, releasing the
pad (fi g 11b).

9

Once the Dirt Grip pad has been rel
Intelli-Mop Head. To close, gently p
the

Intelli-Mop Head

to the floor until that side clicks

eased, close the

ress one side of

into place. Repeat on the other side.

10 When the water tank is empty, the Steam Mop will

stop producing steam. You can refill the water tank
at any time as long as the Steam Mop is unplugged.
Follow the water tank filling instructions on page 7.

NOTE: Please wait 2 to 3 minutes for the Steam Mop
to cool off before switching the mop head. Never
leave the Steam Mop with a damp or wet Dirt Grip
pad on any floor for an extended period of time.

English

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Intelligent Steam Control

®

The Shark® Lift-Away® Pro Steam Pocket® Mop has 3 unique Intelligent Steam Control settings so you can use
the right amount of steam for the cleaning task at hand. See below for tips on when to use each setting.

SETTING IDEAL FOR THESE SEALED

SURFACES

DUST

Laminate
Hardwood

LIGHT STEAM

MOP

NORMAL STEAM

SCRUB

Marble

Hardwood
Marble
Tile
Stone

Hardwood
Marble

HEAVY STEAM

Steam Blaster

Tile
Stone

For an extra burst of steam, you can use the Steam Blaster feature in DUST, MOP, or SCRUB.

™

Follow the instructions found on the “Using your Steam Pocket Mop” page.

RECOMMENDED USAGE

Cleaning delicate surfaces
Light cleaning and dusting
Loosening and lifting light dirt

Cleaning most surfaces and large areas
Basic, everyday cleaning
Removing spots and smaller messes
Cleaning moderate and heavy-traffic areas

Deep-cleaning and cleaning hard-to-clean surfaces
Tough cleaning and removing stuck-on messes and stains
Deep-cleaning heavy-traffic areas
Cutting through heavy dirt and grime
Sanitizing* floors

TO SANITIZE* WITH THE STEAM MOP USING THE INTELLI-MOP™ HEAD AND THE DIRT GRIP™ PAD:

1 Attach a clean Dirt Grip pad to the mop head.
2 Plug in the unit and press the Steam Control Button to select the SCRUB Setting.
3 Wait 30 seconds for the unit to begin producing steam.
4 Start mopping on an appropriate sealed hard floor surface with a forward and backward motion. After three minutes,

your unit is ready to be used to sanitize.

5 Using a forward and backward motion, move the unit over the area you seek to sanitize. Repeat at least 15 times.

* Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.

With the Intelli-mop head only in SCRUB mode. Not in above floor mode or when using Steam Blaster.

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Above-Floor Cleaning

For a full list of what is included with your Steam Mop, please refer to box's top panel.

English

The Shark® Lift-Away® Pro Steam Pocket® Mop is
designed to clean surfaces that can withstand high heat
and moisture. Do not use on unsealed wood surfaces
(especially antique wood furniture), unglazed ceramic
tile, painted surfaces, or surfaces that have been
treated with wax, oils, varnishes, or shellac. The sheen
may be removed by the heat, steam, and friction of the
cleaning accessories. It is always recommended to test
an isolated area of the surface to be cleaned before
proceeding.

fig. 12

We also recommend you check the use and care
instructions from the surface manufacturer. When
cleaning finished wood surfaces, use broad, continuous
strokes. To prevent surface damage, avoid focusing
steam or allowing the cleaning accessories to remain
stationary in any one spot.

• Remove the Handheld Steamer by pressing on the

release button and pulling away from the cradle.
Be careful to NOT press the steam trigger as you
remove the handheld steamer. (fig. 12)

• The Handheld Steamer is automatically set

to SCRUB mode. Squeeze the steam trigger to
activate steam. You may select other steam modes
depending on the accessory and the use.

• With all attachments, control Steam better by using

3-to-5-second bursts of the trigger. This will allow
you to steam longer and with more control.

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Using the Direct Steam Nozzle

For a full list of what is included with your Steam Mop, please refer to box's top panel.

PLEASE KEEP THESE IMPORTANT SAFEGUARDS IN MIND WHEN USING THE APPLIANCE:

CAUTION: Do not press the steam trigger until the Direct Steam Nozzle is snapped into the main

nozzle of your Handheld Steamer.

CAUTION: Do not press the steam trigger while removing the Direct Steam Nozzle. Avoid touching

the tip of the Direct Steam Nozzle, as this will be very hot after steaming.

NOTE: To remove the Direct Steam Nozzle, press and hold down the Handheld Release Buttons. Then slide

out the Direct Steam Nozzle using the grip.

NOTE: The Handheld Steamer may continue to emit steam for a few seconds after the trigger is released. This

is normal, and the steaming will eventually come to a stop.

fig. 13 fig . 14

How to Attach/Detach:

• The Direct Steam Nozzle slides directly on to the handheld steamer. (fig. 13)

• To remove, wait 2 to 3 minutes for the tool to cool, hold the release button and pull the tool away from the unit.

Usage:

• The Direct Steam Nozzle creates direct steam spray to clean hard-to-reach nooks and crannies, flat surfaces, toys
and other places where germs may build up. (fig. 14)

• Spray direct steam and wipe clean with a wet cloth or paper towel.

Cleaning Tips:

• For effective cleaning, hold the steam output nozzle 1 to 2 inches away from the surface you’re cleaning.

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Using the Garment Steamer

For a full list of what is included with your Steam Mop, please refer to box's top panel.

CAUTION: Make sure the Handheld Steamer is unplugged or in Standby mode while attaching or

removing the accessory. Avoid touching the accessory, as it will be very hot after steaming.

CAUTION: To avoid scalding injuries, always unplug and allow the Steam Mop to cool before removing or

changing accessories or pads.

fig. 15 fig. 17fig. 16

How to Attach/Detach:

• Use the lavender loop on the side of the bonnet to slide over the nozzle opening of the Garment Steamer. (fig. 15)

• Snap the bristle frame over the bonnet with the bristles placed at the top of the Garment Steamer bonnet.

• Attach the assembled Garment Steamer to the Handheld Steamer by snapping it into the main nozzle. (fig. 16)

• To remove, wait 2 to 3 minutes for the tool to cool, hold the release button and pull the tool away from the unit.

English

Usage:

• The Garment Steamer is ideal for removing wrinkles from clothing and for freshening and grooming upholstery.

• The bonnet and frame with bristles provides controlled steaming for fabrics and upholstery.

Cleaning Tips:

• Pressing the steam trigger in 3-to-5-second bursts, move slowly up and down over your garments or upholstery.

(fig. 17)

• Always determine color fastness of any fabric, especially with reds or blues:

– Take a clean, moist, warm towel and gently rub a small area on the fabric that is as out of sight and out of the

way as possible.

– If color bleeds onto the towel, you may need to have the piece professionally cleaned.

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Using The Accessory Hose and The Precision Clean Accessory

For a full list of what is included with your Steam Mop, please refer to box's top panel.

CAUTION: Make sure the Handheld Steamer is unplugged or in Standby mode while attaching or

removing the accessory. Avoid touching the accessory, as it will be very hot after steaming.

CAUTION: To avoid scalding injuries, always unplug and allow the Steam Mop to cool before removing or

changing accessories or pads.

fig. 19fig. 18 fig. 20

How to Attach/Detach:

• First attach the Accessory Hose to the Handheld Steamer by snapping the Accessory Hose into the main nozzle.

(fig. 18)

• Slide the Precision Clean Pocket Pad over the Precision Clean Pocket Accessory so it fits snugly. Cinch the elastic
band and slide the locking toggle to tighten. Attach the Precision Clean Pocket Accessory by connecting it to the
Direct Steam Nozzle until it clicks into place.

• Do not use the Precision Clean Accessory without the Precision Clean Pocket Pad attached.

• Press the Flat Scrubber Tool onto the Accessory Hose until it clicks into place. (fig. 19)

• To remove, wait 2 to 3 minutes for the tool to cool, hold the release button and pull the tool away from the unit.

Usage:

• The Precision Clean Pocket Accessory is ideal for small, uneven surfaces. The pointed tip is great for edges and
corners. (fig. 20)

Cleaning Tips:

• Additional attachments are available for your accessory hose. Please visit sharkclean.com for more information.

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Caring for Your Steam Mop

English

fig. 23

fig. 21

fig. 22

AFTER USE AND STORAGE

1 Press the Steam Control Button until it starts to blink,

indicating that you are in Standby mode. Unplug the
cord from the outlet and place the Steam Mop into
the upright position. Let it cool.

2 To remove the Dirt Grip™ pad, lift the Steam Mop straight

up by the handle until the Intelli-Mop™ Head is hanging
straight down. Press the pad release buttons on the
neck of the mop head, and both sides of the Intelli-Mop
Head will drop open, releasing the pad. Once the pad
has been released, close the Intelli-Mop Head.

3 If the

Intelli-Mop Head
pad can still be removed. Press down on the release
button on the Intelli-Mop Head post to release the pad
(fig. 21).

4 Empty the water tank before storing. To empty the

tank, hold the Steam Mop beside a sink. Open the
water tank lid, then lean the unit over the sink. Let
the water drain out, then close the lid.

5 To store the Steam Mop, wait until after it has cooled

and the steam has been released. Then remove the
Intelli-Mop Head and hang the mop by its handle on a
large hook (not included) (fig. 22).

is not attached to the mop, the

fig. 24

DIRT GRIP™ PAD CARE INSTRUCTIONS

Care

Machine-wash the Dirt Grip pads separately with warm
water using liquid detergent.

NEVER USE BLEACH, POWDERED DETERGENT, OR
FABRIC SOFTENERS as they may damage or leave

a coating on the Dirt Grip pads that will reduce their
cleaning performance and absorbency. Dirt Grip pads
should be line-dried or tumble-dried on a low setting, as
this will extend the life of the microfiber fabric (fig. 23).

Loose fibers can indicate wearing of the microfiber
fabric. Do not pull the loose fibers, as this can cause the
weave to come undone. Simply trim the loose fibers with
scissors (fig. 24).

Replacement Dirt Grip pads
For best cleaning results, we recommend replacing your
Dirt Grip pads every 3 to 4 months following normal use.
As with any fabric, dirt particles, grease, friction, and
repeated washing can cause the fibers to break down, and
you may notice an increase in the effort needed to push or
pull the mop.

You can purchase replacement Dirt Grip pads and
other accessories by visiting sharkclean.com or calling
1-800-798-7398.

STEAM NOZZLE CARE

If you believe the main steam nozzle or the Steam Blaster
nozzle is clogged, please contact Customer Service at
1-800-798-7398 or [e-mail]

™

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Ordering Additional Accessories

ACCESSORY

Intelli-Mop™ Head

Great for all-purpose cleaning. Get an extra boost for tough stains from the Steam
Blaster™, and cut your cleaning time in half with the hands-free two-sided pad.

Dirt Grip™ Pad

Double-sided pad. Easy, hands-free installation and removal. Washable and
reusable.

Triangle Scrubber Head

Triangle shape is perfect for cleaning corners and hard-to-reach areas.
Equipped with a Steam Blaster to help loosen stains and a deployable
scrubber to tackle stuck-on spots.

Triangle Scrubber Pad

Ideal for cleaning corners and other hard-to-reach spaces. Easy to install
and remove.

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Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS

The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or
circuit breaker or try a different outlet.

Make sure the water tank is full, the unit is plugged in, and the light around the Steam
Control Button is solid.

The Steam Mop isn’t
producing any steam.

The Steam Mop is
producing intermittent
steam.

I can’t select a Steam
Setting.

I am getting streaky/
cloudy floors.

If the lights below the Steam Control Button are not illuminated, try a different electrical outlet.
If the lights below the Steam Control Button are blinking, press the Steam Control

Button to select a Steam setting.
If the lights below the Steam Control Button are solid, wait 30 seconds for the unit to warm up.
If after following the above steps the Steam Mop still does not produce any steam, contact

Customer Service at 1-800-798-7398 or [e-mail]

This is normal—for more consistent steam select the SCRUB setting.
Also make sure the water tank is full.

Make sure the Steam Mop is plugged in and the lights below the Steam Control Button
are solid.

If your Steam Mop is producing steam but the lights below the Steam Control Button
are not lit, call customer service at 1-800-798-7398.

The Dirt Grip™ pad might be dirty. If it is, flip it over to the clean side or change it
entirely. If you washed the Dirt Grip pad with powdered detergent, then it could be
damaged and require replacement.

This could also be an indication of soap or grease residue that has accumulated on the
floor. As the Steam Mop uses only a small amount of water, it may not be enough to rinse
off the accumulation of residue that the steam is bringing to the surface. We suggest
rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a
clean Dirt Grip pad. One or more rinses will generally remove the residue.

A more stubborn case may require you to rinse the floor with a mix of one part vinegar
and two parts water* (but DO NOT put vinegar or any other cleaner into the Steam
Mop's water tank.)

*Please consult your flooring manufacturer’s care and maintenance instructions before
applying any cleaning products or solutions including vinegar.

English

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