Shark S3901UK Instruction manual

LIFT-AWAY™ PRO STEAM
POCKET® MOP

S3901UKJR

OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

For Household Use Only

WHEN USING YOUR SHARK®
STEAM MOP, BASIC SAFETY
PRECAUTIONS SHOULD ALWAYS
BE FOLLOWED, INCLUDING THE
FOLLOWING:

READ ALL INSTRUCTIONS BEFORE
USING YOUR SHARK® STEAM MOP.

DANGER OF SCALDING.

Please use caution when using the steam
mop. The steam emitted from the steam
mop is very hot.

IMPORTANT:

This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities
or lack of experience and knowledge,
unless they have been given supervision
or instruction concerning the use of the
appliance by a person responsible for their
safety.

Children should be supervised to ensure
that they do not play with the appliance.

WARNING:

TO REDUCE THE RISK OF FIRE, ELECTRIC
SHOCK OR INJURY:

1. Use the system only for its intended use.

2. DO NOT use outdoors.

3. DO NOT leave the appliance unattended
when plugged in. Always unplug the power
cord from the electrical outlet when not in
use and before servicing.

4. DO NOT allow the appliance to be used
by children. Close attention is necessary
when used by or near children, pets or
plants.

5. Children should be supervised to ensure
that they do not play with the appliance.

6. Use only as described in this manual.

7 . Use only manufacturer’s recommended

accessories.

8. DO NOT operate the appliance with a
damaged plug or cord, or if the unit has
been dropped or damaged. To avoid the
risk of electric shock, do not disassemble
or attempt to repair the appliance on your
own. If the supply cord is damaged, it
must be replaced by a qualified electrician
in order to avoid a hazard. Incorrect
re-assembly or repair can cause a risk of
electrical shock or injury to persons when
the appliance is used.

9. To protect against a risk of electric shock,
DO NOT immerse the steam mop into
water or any other liquids.

10. DO NOT handle plug or steam mop with
wet hands or operate appliance without
shoes.

11. DO NOT pull or carry by power cord, use
power cord as handle, close a door on the
power cord, or pull the power cord around
sharp edges or corners. Keep power cord
away from heated surfaces.

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1

2. DO NOT unplug by pulling on power cord.
To unplug, grasp the plug not the power
cord. Do not use extension cords or outlets
with inadequate current carrying capacity.

13. DO NOT put any objects into openings.
Do not use with any opening that is
blocked.

14. DO NOT put hands or feet under the
steam mop. Unit gets very hot.

15. Use ONLY on flat, horizontal surfaces. Do
not use on walls, counters or windows.

16. DO NOT use on leather, wax polished
furniture or floors, synthetic fabrics, velvet
or other delicate, steam sensitive materials.

17. Liquid or steam must not be directed
towards equipment containing electrical
components, such as the interior of ovens.

18. DO NOT add cleaning solutions, scented
perfumes, oils or any other chemicals to
the water used in this appliance as this
may damage the unit or make it unsafe for
use. If you live in a hard water area, we
recommend using distilled water in your
steam mop.

19. When in use, NEVER turn the appliance
over or on its side. NEVER DIRECT

STEAM TOWARDS PEOPLE,
ANIMALS OR PLANTS.

20. NEVER LEAVE THE STEAM MOP IN
ONE SPOT ON ANY SURFACE FOR
ANY PERIOD OF TIME WHEN THE
CLEANING PAD IS ATTACHED AS
THIS WILL DAMAGE YOUR FLOORS.

21. Carefully remove the cleaning pad
immediately after you have unplugged and
allowed the steam mop to cool.

22. When cleaning the steam mop, unplug the
power cord from the electrical outlet and
clean with a dry or damp cloth. Do not
pour water or use alcohol, benzene or paint
thinner on the unit.

23. Extreme caution should be exercised when
using this appliance to clean stairs.

24. Never use steam mop without the cleaning
pad attached.

25. Keep your work area well lit.

26. Store steam mop indoors in a cool, dry
place.

27. To avoid circuit overload, do not operate
another appliance on the same socket
(circuit) as the steam cleaner.

28. If an extension cord is absolutely
necessary, an extension cord rated a
minimum of 15 ampere, 14 gage cord
should be used. Cords rated for less
amperage may overheat. Care should be
taken to arrange cord so that it cannot
be pulled or tripped over.

29. DO NOT leave unattended when the
system is connected to a power supply
or electrical outlet. Turn off all controls
before unplugging the unit.

30. DO NOT store unit with damp or wet
cleaning pad attached. Never leave the
steam mop in one spot on any surface
for any period of time with a damp or
wet cleaning pad attached as this will
damage your floors

31. Always unplug and allow the steam mop
to cool before removing or changing mop
heads.

32. Make sure that the water tank door
closed when using the appliance.

WARNING:

designed to clean hard floor surfaces
that will withstand high heat. Do not
use on unsealed wood or unglazed
ceramic floors. On surfaces that have
been treated with wax or some no wax
floors, the sheen may be removed by
the heat and steam action. It is always
recommended to test an isolated area
of the surface to be cleaned before
proceeding. We also recommend that
you check the use and care instructions
from the floor manufacturer.

Your steam mop is

SAVE THESE
INSTRUCTIONS

www.sharkclean.co.uk

This appliance complies with the WEEE-Directive 2002/96/EC on the disposal of electrical and electronic
equipment (WEEE).

This appliance complies with the European directives for electromagnetic compatibility (EMC) 2004/108/EC
and its revisions, as well as Low Voltage Directive (LVD) 2006/95/EC and its revisions.

This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material sources. To return your used device, please use the return and collection systems
or contact the retailer where this product was purchased. They can take this product for
environmental safe recycling.

This product has no on/off switch and operates when plugged into the main supply source. Disconnect the
plug from mains after use.

Although the product is not provided with standby mode or off mode, it still fulfills the requirements of
1275/2008/EC - the directive for Eco-Design requirements since according to technical justification, it is
considered as inappropriate to provide standby and off modes when connecting to mains. To reduce energy
consumption be sure to unplug the unit after use.

Guarantee: This product is unconditionally guaranteed for one year against all defects of workmanship and
materials. This guarantee does not affect your statutory rights. If this product proves unsatisfactory please
contact our customer service department on freephone 0800 781 7831.

This manual covers model number:

S3901UKJR 11

TECHNICAL SPECIFICATIONS

Voltage: 220-240V~, 50/60Hz.
Power: 1550 Watts
Water Capacity: 300ml

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Contents

Thank you for
purchasing

®

the Shark
Lift-Away

™

Pro

Steam Pocket

Mop.

Getting Started ................................................................................................... 2

Getting Started With Your Steam Mop ................................................................ 4

Using Your Steam Mop ........................................................................................ 5

Using Your Carpet Glider ..................................................................................... 9

®

Getting Started With Your Removable Handheld Steamer ................................... 10

Using Your Removable Handheld Steamer with Direct Steam Nozzle.................. 11

Using Your Removable Handheld Steamer with Crevice Tool .............................. 12

Using Your Removable Handheld Steamer with Window Squeegee .................... 13

Using Your Removable Handheld Steamer with Accessory Hose ......................... 14

Using Your Removable Handheld Steamer with Flat Scrubber ............................. 15

Care of Your Steam Mop ..................................................................................... 16

Troubleshooting Guide ........................................................................................ 18

1www.sharkclean.co.uk

Getting Started

When assembling your steam mop there may be a little water in or around the water tank. This is because we
test all our steam mops 100% before you buy them, so you get a quality Shark® Lift-Away™ Pro Steam
Pocket® Mop.

a

b

e

c

d

f

g

h

a Mop Handle

b Storage Clip for Direct Steam Nozzle

c Steam Trigger

d Removable Handheld Steamer

e Handheld Steamer Housing

f All-Purpose Mop Head

g Cleaning Pads for the All-Purpose Mop Head (x2)

h Carpet Glider

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i

j

k

m

o

i Direct Steam Nozzle
j Accessory Hose
k Detail Brush
l Window Squeegee
m Flat Scrubber Tool
n All-Purpose Scrubber Pad for Flat

Scrubber Tool

o Filling Flask
p (1) 6mm x 48mm Large Screw*
q Tote Bag (not shown)

*Phillips or flat head screwdriver can be used. Screwdriver
not included.

l

n

p

Fig. 1

Fig. 2

Fig. 3

Fig. 4

ACCESSORIES:

DIRECT STEAM NOZZLE

Loosen and dislodge compact dirt found in corners

or tight places. (Fig. 1) Stores easily on the storage
clip on the mop handle.

FLAT SCRUBBER TOOL with ACCESSORY HOSE

Use with the accessory hose to clean a variety of

surfaces such as counter tops, walls, mirrors,and
windows. (Fig. 2)

WINDOW SQUEEGEE

Use with the accessory hose to clean a windows,

mirrors, etc... (Fig. 3)

DETAIL BRUSH

Use with the accessory hose to remove stubborn

messes in hard-treach nooks, corners or grout.

(Fig. 4)

Fig. 5

Fig. 6

Fig. 7

CONTROLS:

STEAM TRIGGER

When using the Handheld Steamer, press and hold

the steam trigger to start steaming. (Fig. 5)

STEAM SETTINGS

The Lift-Away™ Pro Steam Pocket® Mop

has three unique settings that can be used when
mopping your floors or with the handheld unit.

(Fig. 6)

ON/STEAM SETTING

Press the ON/STEAM SETTING button to

select the type of cleaning that you want. (Fig. 7)

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Getting Started with Your Steam Mop

fig. 1 fig. 2

IMPORTANT: Always make sure the mop is

UNPLUGGED from the wall when not in use.

Never fill the mop, attach the mop head, change
or remove the cleaning pad when the mop is
plugged into the wall. To prolong the life of your
Shark® Lift-Away™ Pro Steam Pocket®
Mop we recommend using distilled water. Make
sure you only add water to the tank. Chemicals
or cleaning solution may damage the appliance
and could be unsafe for you and your family.

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STEAM MOP ASSEMBLY

1 Insert the Mop Handle end labeled “Front” into

the Steam Mop Housing. Make sure it is inserted
past the line printed on the pole. Secure the
assembled handle and pole by using the large
screw and a Phillips or a flat head screw driver
(screwdriver not included). (fig. 1)

2 Insert the Handheld Steamer into the Steam Mop

Housing. (fig. 2)

fig. 3

fig. 4

fig. 5

fig. 6

3 Use the loop on the side of the cleaning pad to

slide the mop head into the pad pocket. Then
secure the quick fasteners on the top of the
pocket to lock in place. (fig. 3)

4 Snap the mop head into the mop body by lining

up the groove on the back of the mop body with
the groove on the back of the mop head. Push
until you hear it latch into place. (fig. 4)

5 Turn the water tank cap counter clockwise and

remove from the tank. (fig. 5)

Use the filling flask and pour water into the tank.

Do not overfill. Replace the cap on the water
tank. (fig. 6)

IMPORTANT: Do not use on unsealed wood

or unglazed ceramic floors. On surfaces that
have been treated with wax or some no wax
floors, the sheen may be removed by the heat
and steam action. It is always recommended to
test an isolated area of the surface to be cleaned
before proceeding. We recommend that you
check the use and care instructions from the
floor manufacturer.

NOTE: To prolong the life of your Steam Mop, we

recommend using distilled water.

5www.sharkclean.co.uk

Using Your Steam Mop

IMPORTANT: Make sure you do not use the

mop without attaching a cleaning pad and
adding water to the tank first. When you are
using the mop for the first time, it might take
longer than the normal 30 seconds to start
steaming.

fig. 8

fig. 7

NOTE: Sweep or vacuum your floors prior to

cleaning with your Steam Mop.

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1 Pull and twist the quick release cord holder to

unwrap the power cord completely. Plug into an
electrical outlet. (fig. 7)

2 The ON/STEAM SETTING button will be blue.

If the light does not turn on, reference the
troubleshooting section on page 18. (fig. 8)

fig. 10

fig. 9

3 Press the ON/STEAM SETTING button once for

DUST setting (DUST lighted setting indicator will

flash and turn solid blue when it is ready to use).
DUST setting is a light steam for a quick dusting
and best dry time. (fig. 9)

Press the ON/STEAM SETTING button twice for

MOP. MOP setting is for normal, everyday steam
cleaning. (fig. 10)

Press the ON/STEAM SETTING button three

times for SCRUB. SCRUB setting is for heavy
cleaning and will leave floors damp. Use the
scrubbing side of the cleaning pads when using
the SCRUB setting.

After you have selected your desired steam

setting, the setting indicator light will flash and
turn solid blue when it is ready to use.

fig . 11

To better understand which steam setting to use

for your cleaning task, see page 8.

4 Clean your floors with a forward and backward

motion. (fig. 11)

When you are done, press the ON/STEAM

SETTING button until the light blinks blue as in
standby mode.

NOTE: When using your Shark

®

Lift-Away™

Pro Steam Pocket® Mop in MOP mode be
careful not to press the steam trigger on the
Handheld Steamer, as it will activate STEAM

SETTING mode. If this happens, press the ON/
STEAM SETTING button one time to reactivate

your steam selection.

7www.sharkclean.co.uk

Using Your Steam Mop - cont’d

The Shark® Lift-Away™ Pro Steam Pocket® Mop has three unique steam settings so
you can use the perfect amount of steam for the cleaning task at hand. See below for tips on
when to use each setting.

Setting Ideal for These Surfaces Recommended Usage

DUST

MOP

SCRUB

Laminate

Bamboo

Hardwood

Marble

Hardwood

Marble

Tile

Stone

Tile

Stone

Linoleum

Carpet
(with Carpet Glider)

Light cleaning and dusting

Loosen and lift light dirt

Sanitise floors

Basic, everyday cleaning

Remove spots and smaller messes

Clean moderate and heavily-trafficked areas

Sanitise floors

Tough cleaning and removal of stuck-on
messes and stains

Deep clean heavily-trafficked areas

Cut through heavy dirt and grime

Sanitise floors

Freshen area rugs and carpets

8 www.sharkclean.co.uk

fig . 12

5 Use the shaggy side of the cleaning pads to lift

up and lock away all the dirt and debris and the
scrubbing side to break up the tough stains.
(fig. 12)

6 When the water tank is empty, the Steam

Mop will stop producing steam. You can refill
the water tank at any time as long as the
mop is unplugged from the outlet. Follow
the instructions from page 5. This applies to
switching the mop head or the cleaning pad as
well.

NOTE: Please wait 2-3 minutes for the Steam

Mop to cool off before switching the mop head
or the cleaning pad. Never leave the Steam Mop
with a damp/wet pad on any floor.

Using Your Carpet Glider

fig . 13

THE CARPET GLIDER

1 The Carpet Glider can be used with the All-

Purpose Head to lightly steam your carpet
and area rugs. Just place the mop head with
the cleaning pad attached into the glider. The
recommended steam setting is SCRUB when
using the Carpet Glider. (fig. 13)

The Steam Mop will not clean your carpeting or
area rugs. However, it is great for grooming and
freshening.

fig. 14

2 Move the Steam Mop back and forth across a

section of the carpet. (fig. 14)

9www.sharkclean.co.uk

Getting Started With Your
Removable Handheld Steamer

Your Shark® Lift-Away™ Pro Steam Pocket®
Mop is designed to clean surfaces that
will withstand high heat and moisture.
Do not use on unsealed wood surfaces
(especially wooden antique furniture),
unglazed ceramic tile, painted surfaces
or surfaces that have been treated with
wax, oils, varnishes, or shellac. The sheen
may be removed by the heat, steam, and
friction of the cleaning tools. Lacquer and
polyurethane coatings provide a hard
durable protective finish that withstands
moisture, but it is always recommended to
test an isolated area of the surface to be
cleaned before proceeding.

We also recommend you check the use
and care instructions from the surface
manufacturer.

When cleaning finished wood surfaces,
use broad, continuous cleaning strokes. To
prevent surface damage, avoid focusing
steam or allowing the cleaning tools to sit
in one spot for any amount of time.

fig. 15

10 www.sharkclean.co.uk

1 To remove the Handheld Steamer, press and

hold down the Handheld Release Buttons while
pulling out the Handheld Steamer. (fig. 15)

Using Your Removable Handheld Steamer
with Direct Steam Nozzle

Cleaning Tip: The Direct Steam Nozzle creates direct steam spray to clean and sanitise
hard to reach nooks & crannies and other places where germs may build up. Use the
Direct Steam Nozzle to loosen and dislodge compact dirt often found in corner and tight
places where traditional methods and cleaning tools tend to push dirt into, making it
tough to reach and clean. Spray direct steam and wipe clean with a wet cloth or paper
towel.

fig. 16

fig . 17

FOR SPOT CLEANING AND STEAMING

2 Remove the Direct Stream Nozzle from the

storage clip on the mop handle and attach it by
pressing the nozzle onto the Handheld Steamer
until it clicks into place. (fig. 16, fig. 17)

3 The Handheld Steamer is automatically set to

SCRUB mode. Squeeze the steam trigger to
activate steam. To change modes press the ON/
STEAM SETTING button to select either DUST,
MOP or SCRUB mode. You can change the steam
mode while the Handheld Steamer is in standby
or in use. Once the selected setting indicator
light has turned blue, hold down the steam
trigger to start steaming. (fig. 18)

For effective cleaning, hold the steam output

nozzle 1-2 inches away from the surface you’re
cleaning.

fig. 18

CAUTION: Do not press the steam trigger until

the Direct Steam Nozzle is snapped into the main
nozzle of your Handheld Steamer.

4 To remove the Direct Steam Nozzle, press and

hold down the Handheld Release Buttons. Then
slide out the Direct Steam Nozzle using the grip.

CAUTION: Do not press the steam trigger

while removing the Direct Steam Nozzle. Avoid
touching the tip of the Direct Steam Nozzle, as
this will be very hot after steaming.

NOTE: The Handheld Steamer may continue to

emit steam for a few seconds after the trigger is
released. This is normal, and the steaming will
eventually come to a stop.

11www.sharkclean.co.uk

Using Your Removable Handheld Steamer
with Crevice Tool

Cleaning Tip: Crevice Tool is designed for removing stubborn messes in hard-to-reach
nooks, corners and in grout where focused scrubbing power may be needed. The Crevice
Tool can loosen and dislodge compact dirt often found in corners and tight places where
traditional methods and cleaning tools tend to push dirt into, making it difficult to reach
and clean. Scrub with the Crevice Tool and wipe clean with a cleaning cloth.

fig. 19

1 Attach the Crevice Tool by snapping into the

handle of the Accessory Hose. (fig. 19)

2 Select either DUST, MOP or SCRUB mode by

pressing the ON/STEAM SETTING button and
wait until the selected setting indicator light
turns solid blue. Hold down the steam trigger to
start steaming. (fig. 20)

12 www.sharkclean.co.uk

fig. 20

3 To remove the Crevice Tool, press and hold down

the Accessory release button. Then slide out the
Crevice Tool.

CAUTION: Do not press the steam trigger

while attaching or removing the Crevice Tool.

Using Your Removable Handheld Steamer
with Window Squeegee

Cleaning Tip: To use the window squeegee, work with the vapor jet down using top to
bottom movements. To do this without leaving streaks, use lateral movements from the
top to the bottom of the surface.

fig. 21

CAUTION: Always avoid any sudden changes

in temperature to prevent breakage of cracks in
windows.

1 Attach the Window Squeegee by snapping into

the handle of the Accessory Hose. (fig. 21)

2 Select either DUST, MOP or SCRUB mode by

pressing the ON/STEAM SETTING button and
wait until the selected setting indicator light
turns solid blue. Hold down the steam trigger to
start steaming. (fig. 22)

fig. 22

3 To remove the Window Squeegee, press and

hold down the Accessor y release button. Then
slide out the Window Squeegee.

CAUTION: Do not press the steam trigger

while attaching or removing the Window
Squeegee.

13www.sharkclean.co.uk

Using Your Removable Handheld Steamer
with Accessory Hose

fig. 23

fig. 24

1 To use the Accessory Hose, first attach the

Accessory Hose to the Handheld Steamer by
snapping the Accessory Hose into the main
nozzle. (fig. 23)

2 Select the desired cleaning tool for use. Follow

the cleaning tool sub-assembly instructions for
the selected tool.

3 To remove the Accessory Hose, press and hold

down the Handheld Release Buttons. Then slide
out the Accessory Hose using the grip.
(fig. 24)

14 www.sharkclean.co.uk

CAUTION: Do not press the steam trigger

while attaching or removing the Accessory Hose.

CAUTION: Do not use the Accessory Hose

without cleaning tools attached.

Using Your Removable Handheld Steamer
with Flat Scrubber

Cleaning Tip: The Flat Scrubber is designed for cleaning a variety of sur faces and is
exceptional on those that are large and flat including counter tops, table tops, walls
mirrors, windows, stairs, shelves and other similar surfaces. Super absorbent bonnet
loosens, lifts, and locks in dirt and grime while sanitising at the same time.

fig. 27

fig. 25

1 To attach the All-Purpose Scrubber Pad, place

the pad exterior side down on a flat surface
(lavender tab indicates the bottom of the pad)

and insert the top of the Flat Scrubber Tool into
the top portion of the pad and then pull the pad
over each side of the back edge.

2 Press the Flat Scrubber Tool onto the Accessory

Hose until it clicks into place. (fig. 25)

3 Select either DUST, MOP or SCRUB mode by

pressing the ON/STEAM SETTING button and
wait until the selected setting indicator light
turns solid blue. Hold down the steam trigger to
start steaming. (fig. 26)

4 To remove the Flat Scrubber Tool, press and hold

down the Accessory Hose release button. Then
slide out the Flat Scrubber Tool. (fig. 27)

fig. 26

CAUTION: Do not press the steam trigger

while attaching or removing the Flat Scrubber
Tool.

CAUTION: Do not use the Flat Scrubber Tool

without the All-Purpose Scrubber Pad attached.

15www.sharkclean.co.uk

Care of Your Steam Mop

fig. 30fig. 28

AFTER USE AND STORAGE

1 When you have finished using the Handheld

Steamer, reattach it to the mop by first placing
the bottom of the Handheld Steamer into the
cradle of the mop housing. (fig. 28)

2 Then slide the top end of the Handheld Steamer

into the mop housing and snap into place.

NOTE: Make sure all attachments are removed

before reuniting the Handheld Steamer with the
Steam Mop.

3 If you have finished mopping, press the ON/

STEAM SETTING button until the LED light blinks

blue. This stops the unit from steaming. Unplug
the cord from the outlet and place the mop into
the upright position. Let the unit cool for 2-3
minutes.

Remove the cleaning pad by releasing the quick

fasteners and using the lavender loop on the
side of the pocket, avoiding contact with the hot
pad or dirt. (fig. 29)

fig. 29

fig. 31

4 Empty the water tank before storage. Remove the

water tank cap and empty the tank over a sink.
Replace the water cap. (fig. 30)

5 To store the Shark

®

Lift-Away™ Pro Steam

Pocket® Mop hanging up, first remove the

head (after it has cooled and the steam has been
released) then hang on a large hook. (fig. 31)

6 Place the Direct Steam Nozzle on the storage clip

for easy accessability.

16 www.sharkclean.co.uk

40°

fig. 32

fig. 33

CARE OF YOUR CLEANING PADS

1 We recommend washing your cleaning pad

separately from other fabrics to avoid picking
up lint. For optimal cleaning performance pads
may need to be washed up to (3) three times.

Only use liquid detergent (no powder
detergent). Do not use any fabric
softeners or bleach. Line dry. Do not tumble
dry. (fig. 32)

2 If there are loose threads on the cleaning pad

carefully cut the thread with scissors. Do not pull
on them or cut at the base.(fig. 33)

IMPORTANT: The cleaning pad may be very

hot from the steam. Use caution when removing.
Let the unit cool for 2-3 minutes.

DECALCIFYING YOUR STEAM MOP

Calcium and mineral deposits can build up and

impact the performance of your steam mop
over time. To extend the life of your product we
recommend that you use distilled water.

fig. 34

CLEANING THE NOZZLE

NOTE: To prevent clogging, it is recommended

that you periodically clean the Direct Steam
Nozzle and the extension hose stem with the
cleaning tool provided or a paper clip.

1 Your Handheld Steamer should not normally

require cleaning, however, should you notice
a decrease in the steam output, it may be
necessary to remove mineral deposits built up
around the nozzles.

2 Unplug the cleaner from the electrical outlet.

3 Use the provided nozzle cleaner or a small

diameter stiff metal wire, such as a straightened
metal paperclip, and carefully insert the end of
the wire into the nozzle orifice. See illustration
above. (fig. 34)

4 Move the wire back and forth several times to

remove any deposits.

5 Plug in the appliance to the power outlet and

test steam output.

ORDERING REPLACEMENT PARTS

To order additional parts and accessories, feel free
to contact us at

JML, Unit 1 Eastside
Port of Tyne
South Shields
NE33 5SP
[e-mail]
Freephone 0800 781 7831

PART PART NO.

1 2 Cleaning Pockets XTSM200UKJR

17www.sharkclean.co.uk

Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS

The Shark® Lift-Away™
Pro Steam Pocket

®

Mop

will not turn-on.

Your steam mop should be securely plugged into an electrical outlet only.

Check your fuse or breaker.

If your unit still does not work, give us a call at: Freephone 0800 781 7831.

The unit will not
make steam.

The Shark
Pro Steam Pocket

®

Lift-Away™

®

Mop

leaves water on the floor.

Cannot select steam
setting/flashing blue light
remains on.

The Shark
Pro Steam Pocket

®

Lift-Away™

®

Mop

left a white spot on the floor.

Floors are cloudy, streaky
or spotty after steaming.

Is there water in the water tank? If not, add water to your steam mop following
instructions on page 5.

If the unit still does not make steam, follow the instructions on page 17 to clean
the nozzle.

Check to see if your cleaning pad is too wet. We recommend you unplug the steam
mop and change the cleaning pad.

Make sure the cleaning pad is attached correctly.

If you have already plugged in your unit, unplug and try a different outlet. This may
reset the standby mode.

Add water to the tank and select steam setting by pressing the standby button.

If your unit still does not work, give us a call at: Freephone 0800 781 7831.

Do not leave your steam mop on the floor with a damp or wet cleaning pad.

If you’re using tap water, we recommend switching to distilled water.

Make sure the cap is securely on the water tank.

The cleaning pad might be dirty. Flip or change the cleaning pad.

If you washed the cleaning pad with powder detergent, then your pad could be
damaged and require replacement.

This could also be an indication of prior soap or grease residue that has
accumulated on the floor. As our steam mops use only a small amount of water, it
may not be wet enough to rinse off the accumulation that the steam is bringing to
the surface. We suggest rinsing the floor with nothing but water, letting it dry, and
then steam mopping again with a clean pad. One or more rinses generally removes
the residue.

A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water.

The Shark

®

Lift-Away™

Pro Steam Pocket
is hard to push.

18 www.sharkclean.co.uk

®

Mop

Make sure the cleaning pad is attached correctly.

Check to see if the cleaning pad is excessively dirty. If so, replace the cleaning pad.

Notes

19www.sharkclean.co.uk

JML, Unit 1 Eastside
Port of Tyne
South Shields
NE33 5SP
[e-mail]
Freephone 0800 781 7831
www.sharkclean.co.uk

Registered address: JML House, NW5 3EG

Technical Details
Model number: S3901UKJR 11
Input: 1550 Watts
Main unit voltage: 220-240V~, 50/60Hz

Printed in China
Illustrations may differ from actual product.
S3901UKJR.E.130523.6