Shark Rocket Duo Clean HV384Q Owner's Manual

Rocket®

HV384Q

OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY

SAVE THESE INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

To reduce the risk of electric shock, this vacuum cleaner has a polarized
plug (one blade is wider than the other). As a safety feature, this plug will
fit into a polarized outlet only one way. If the plug does not fit fully into the
outlet, reverse the plug. If it still does not fit, contact a qualified electrician.
DO NOT force into outlet or try to modify to fit.

WARNING

TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGS

1. Your vacuum cleaner may consist

of a motorized nozzle, wand, hose,
and/or vacuum pod. This device
contains electrical connections,
electrical wiring, and moving
parts that potentially present risk
to the user.

2. Use only identical replacement
parts.

3. Carefully observe and follow
the instructions provided below
to avoid improper use of the
appliance. DO NOT use the vacuum
for any purpose other than those
described in this manual.

4. Before use, carefully inspect all
parts for any damage. DO NOT
use if any parts are damaged.

5. The use of an extension cord is
NOT recommended.

6. This vacuum cleaner contains

no serviceable parts.

USE WARNINGS

7. DO NOT allow the appliance to be

used by children. Close supervision
is necessary when used near
children. This is not a toy.

8. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories.

9. DO NOT handle plug or vacuum
cleaner with wet hands.

10. DO NOT use without filters in place.

11. Only use Shark® branded filters

and accessories. Failure to do so
will also void the warranty.

12. DO NOT damage the power cord:
a) DO NOT pull or carry vacuum

cleaner by the cord or use the
cord as a handle.

b) DO NOT unplug by pulling

on cord. Grasp the plug, not
the cord.

c) DO NOT run the vacuum cleaner

over the power cord, close a
door on the cord, pull the cord
around sharp corners, or leave
the cord near heated surfaces.

13. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

14. DO NOT use if nozzle or accessory
airflow is restricted. If the air
paths or the motorized floor
nozzle become blocked, turn the
vacuum cleaner off and unplug
from electrical outlet. Remove all
obstructions before you plug in
and turn on the unit again.

15. Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or
loose clothing.

16. DO NOT use if vacuum cleaner is
not working as it should, or has
been dropped, damaged, left
outdoors, or dropped into water.

17. Use extra care when cleaning
on stairs.

18. DO NOT leave the vacuum cleaner
unattended while plugged in.

19. When powered on, keep the
vacuum cleaner moving over the
carpet surface at all times to avoid
damaging the carpet fibers.

20. DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.

21. Your Shark® vacuum may not
be designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat
on the floor. Using the vacuum
for an application where the unit
lacks stability may result in
personal injury.

22. DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects

(glass, nails, screws, or coins)

d) Large quantities of dust (drywall

dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

e) Smoking or burning objects

(hot coals, cigarette butts,
or m a tches)

f) Flammable or combustible

materials (lighter fluid, gasoline,
or kerosene)

g) Toxic materials (chlorine bleach,

ammonia, or drain cleaner)

23. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and

may contain explosive or toxic
fumes or vapors (lighter fluid,
gasoline, kerosene, paint,
paint thinners, mothproofing
substances, or flammable dust)

24. Turn off all controls before plugging
in or unplugging the vacuum.

25. Unplug from electrical outlet
when not in use and before
any maintenance or cleaning.

26. Hand wash with water only.
Washing with cleaning chemicals
could damage the unit.

27. During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

28. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn
into electric parts.

29. Make sure the dust cup and all
filters are in place after routine
maintenance.

30. If provided, secure the power
cord around the two cord hooks
during storage.

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ASSEMBLY

1 2

(Click)

1. Insert Wand into Motorized Floor Nozzle connector.

2. Insert Handheld Vacuum into wand.

Ensure all connections click securely into place.

(Click)

CLEANING MODES

UPRIGHT

To clean floors, place foot on floor nozzle and tilt
handheld vacuum back.

Wand

Release

ABOVE-FLOOR WITH WAND

Stand the vacuum upright. Step on the foot pedal
on the bottom lef t side of the floor nozzle and pull
the wand up to disconnect it. Great for cleaning
baseboards , ceiling fans, window sills, etc.

SETTINGS

OFF SETTING I SETTING II

Slide switch to the bottom
to turn o power. To begin
vacuuming, slide switch to
the appropriate setting.

NOTE: For dee p clea ning per AST M F 608 (emb edded dirt in carpets) please use s ettin g II.

The brushroll and the Soft
Roller both spin together
slowly to clean bare floors
and area rugs. The Sof t
Roller traps fine dust and
large particles, while the
brushroll directs that debris
to the suction channel

Both brushrolls spin faster,
working together to
pick up debris below the
surface ofyour carpets.

ABOVE-FLOOR HANDHELD

Press the Wand Release button and lift the
handheld vacuum o the wand. Great for cleaning
stairs and furniture.

NOTE: All accessories attach to either the wand or the handheld vacuum.

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green

The brushroll is on and working as it should.

Solid Red

There is a jam in the brushroll area. Turn your vacuum o and remove the blockage.

No Light: The vacuum is o.

Flashing Red: The vacuum has overheated. See Troubleshooting section.

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AVAILABLE ACCESSORIES

STORAGE

NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's
configuration. For more information, visit sharkaccessories.com.

5" Crevice Tool

A

This slender 5" tool can access corners,

A

B

baseboards, tight spaces, and ceilings.

12" Crevice Tool

B

Clean in tight spaces or reach baseboards and
ceilings with this slim crevice tool.

Dusting Brush

C

Dust shelves, baseboards, window and door

C

D

frames, and much more. Turn the brush head to
adjust the angle to the surface you’re cleaning.

Pet/Upholstery Tool

D

Perfect for grabbing pet hair and lint from
furniture and other upholstered surfaces.

Pet Multi-Tool

E

A single convertible tool for cleaning tough

E

F

pet messes two ways: first, a sti bristle brush
for cleaning stuck-on debris . Then take o the
bristles to reveal an upholstery tool for removing
stubborn pet hair.

Duster Crevice Tool

F

Two cleaning tools in one. The crevice tool gives

G

H

you extended cleaning reach for small spaces ,
while the dusting brush cleans a multitude of
surfaces.

Mini Motorized Brush

G

Powered by a motor, this small brush removes
the clingiest pet hair and extracts dirt, dust,
dander, and allergens from deep inside pillows,
upholstery, and carpets.

Under-Appliance Wand

H

Clean under and behind hard-to-move appliances
and furniture with this adjustable 36” tool. Flip the
extension piece over to clean the underside
of appliances .

Precision Duster

I

Flexible tube with micro-duster crevice tool on
the end for cleaning around delicate objects and

I J

K L

in dicult-to-reach spots like car interiors and
computer keyboards.

Flexible Hose

J

Stretch and flex this extension hose to clean
around objects and get into hard-to-reach spaces .
Attach the crevice tool or another accessory
depending on what you are cleaning.

Onboard Storage Clip

K

Removable clip attaches to the vacuum wand. Can
hold up to two accessories at a time while cleaning
or for storage.

Wall Mount

L

Install the mount to hang your vacuum on the wall
for convenient storage. Includes screws, anchors,
and instruction sheet with mounting template for
easy installation.

ONBOARD HOOK

Press the WAND RELEASE button on the top of
the wand to detach the handheld vacuum . Align
the catch on the bottom of the handheld vacuum
with the storage hook on the wand. Slide handheld
vacuum down so the catch hangs from the storage
hook. Wrap the cord around the two cord hooks.

Note: Ensure there is slack where the cord connects to the handheld vacuum.

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MAINTENANCE

MAINTENANCE

IMPORTANT: Unplug the vacuum before performing any maintenance. IMPORTANT: Unplug the vacuum before performing any maintenance.

EMPTYING THE DUST CUP

The dust cup needs to be emptied each time you vacuum and periodically during cleaning, when debris in
the dust cup reaches the MAX fill line.

Wand

Release

Empty

Press the WAND RELEASE button and lif t the
handheld vacuum o the wand.

With the dust cup attached to the handheld vacuum,
press the Empty button on the front of the dust cup.

OR

CLEANING FILTERS

Perform regular maintenance on your filters to keep your vacuum's suction power optimal.

IMPORTANT:

at least 24 hours before reinstalling them to prevent liquid from being drawn into electricparts .

To prevent damage, rinse filters with water

Clean Filter

ONLY. DO NOT

use soap. Allow filters to air-dry for

PRE-MOTOR FILTERS POST-MOTOR FILTER

Wash the pre -motor filters once a month. Wash the post-motor filter once a year.

REPLACEMENT FILTERS

Dust Cup

Release

To remove the dust cup from the handheld vacuum ,
squeeze the two Dust Cup Release buttons at the
same time and pull out the dust cup. P re ss th e Empty
button on the front of the dust cup.

Replacement Pre-Motor Filter Kit

XPMFK320

NOTE: The pre-motor filters should be
replaced every 2.5 years. The post-motor filter
should be replaced every 3 years.

Replacement Post-Motor Filter
XPSTFH380

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MAINTENANCE

MAINTENANCE

CHECKING FOR BLOCKAGES

CHECK HANDHELD

Remove the wand from the handheld vacuum and
check all dust cup intake openings.

CHECK FLOOR NOZZLE

MAINTAINING THE BRUSHROLL

CHECK WAND

Detach the wand and check it for blockages. Remove the brushroll by pulling the tab on the

Press down on the two buttons on the floor nozzle
to pop up the brushroll garage lid.

left side. To remove any string, hair, or debris that
may be wrapped around the brushroll, use the
onboard Hair Removal Tool. The tool is located in a
compartment on the nozzle, above the brushroll.

Press down on the two buttons on the floor nozzle to
pop up the brushroll garage lid. Remove the cover,
then tilt back the neck of the floor nozzle and check
the opening for blockages. Replace cover, pressing
down firmly on all sides until it clicks into place.

To reinstall the brushroll, return it to the brushroll
garage.

(Click)(Click)

Press down on the brushroll garage lid until it clicks
into place.

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MAINTAINING THE SOFT ROLLER

Slide the Soft Roller access button up to remove
the Soft Roller.

Use the onboard hair removal tool to
remove any string, carpet fibers, or hair that
may be wrapped around the Soft Roller. Tap
loose debris o the Soft Roller. Use a dry
towel to wipe away any fibers or hair on the
Soft Roller or caught in the teeth behind it.

TROUBLESHOOTINGMAINTENANCE

WARNING: To reduce the risk of shock and unintended operation, turn
power o and unplug unit before servicing.

Vacuum is not picking up debris. No suction or light suction.

(Refer to Maintenance section for more information.)

• Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check floor nozzle for blockages; clear blockages if required.

• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll
and Soft Roller or trapped behind the Soft Roller.

Vacuum lifts area rugs.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately
sewn edges.

• Turn o the unit to disengage the brushroll and restart with the power switch.

Brushroll/Soft Roller does not spin.

• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft
Roller have stopped spinning. Immediately turn o and unplug vacuum and remove
blockage before reconnecting and turning vacuum back on.

• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been
successfully cleared. If the light is still red, please contact customer service at
1-800-798-7398.

Vacuum turns o on its own or indicator light flashes red.

This vacuum is equipped with a motor-protective thermostat so the vacuum will shut
o if it overheats. Should this occur, perform the following steps to restart the motor­protective thermostat:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean filters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.

Wash the Soft Roller as needed. Use only water,
and let air-dry completely for at least 24 hours.
Reinsert the Soft Roller by sliding it into the front
of the nozzle until it clicks into place.

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FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is

not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period

of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc .), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja .

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-8 00 -798 -73 98 to assist with product suppor t and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select produc t categories.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1- 800 -79 8-739 8 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Ser vice Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.

REGISTER YOUR PURCHASE

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RECORD THIS INFORMATION

Model Number: ������������������������

Date Code: ����������������������������

Date of Purchase: ����������������������
(Keep receipt)

Store of Purchase: ����������������������

TECHNICAL SPECIFICATIONS

Voltage: 120V, 60Hz

Watts: 505W

Amps: 4.2A

Benefits of registering your product and
creating an account:

• Get easier, faster product support and
access to warranty information

• Access troubleshooting and product care
instructions

• Be among the first to know about
exclusive product promotions

TIP: The model number is on the rating label
behind the dust cup.

TIP: The date code is on one of the prongs
of the power cordplug.

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PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Rocket® with DuoClean®.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398
sharkclean.com

Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2019 SharkNinja Operating LLC. DUOCLEAN, ROCKET, and SHARK are registered
trademarks of SharkNinja Operating LLC.

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