Shark CU500 User Manual

Lift-Away® with Self-Cleaning

®

Brushroll Pet Upright Vacuum

CU500

OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USE

If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING

To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS
When using an electrical appliance,
basic precautions should always be
followed, including the following:

1. Your vacuum cleaner may consist of
a motorized nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical
wiring, and moving parts that
potentially present risk to the user.

2. Use only identical replacement parts.

3. Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO
NOT use the vacuum for any purpose
other than those described in this
manual.

4. Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.

5. The use of an extension cord is NOT
recommended.

6. This vacuum cleaner contains no
serviceable parts.

USE WARNINGS

7. This appliance can be used by
persons with reduced physical,
sensory or mental capabilities or
lack of experience and knowledge
if they have been given supervision
or instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
Cleaning and user maintenance shall
not be made by children.

8. Keep the appliance and its cord out
of reach of children. DO NOT allow
the appliance to be used by children.
DO NOT allow to be used as a toy.
Close supervision is necessary when
used near children.

9. Always turn off the vacuum cleaner
before connecting or disconnecting
any motorized nozzles or other
accessories.

10. DO NOT handle plug or vacuum
cleaner with wet hands.

11. DO NOT use without filters in place.

12. Only use Shark® branded filters and
accessories. Failure to do so will also
void the warranty.

13. DO NOT damage the power cord:

a) DO NOT pull or carry vacuum

cleaner by the cord or use the cord
as a handle.

b) DO NOT unplug by pulling on cord.

Grasp the plug, not the cord.

c) DO NOT run the vacuum cleaner

over the power cord, close a door
on the cord, pull the cord around
sharp corners, or leave the cord
near heated surfaces.

14. DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.

15. DO NOT use if nozzle or accessory
airflow is restricted. If the air paths or
the motorized floor nozzle become
blocked, turn the vacuum cleaner
off and unplug from electrical outlet.
Remove all obstructions before you
plug in and turn on the unit again.

16. Keep nozzle and all vacuum
openings away from hair, face,
fingers, uncovered feet, or loose
clothing.

17. DO NOT use if vacuum cleaner is not
working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.

18. Use extra care when cleaning
onstairs.

19. DO NOT leave the vacuum cleaner
unattended while plugged in.

20. When powered on, keep the
vacuum
carpet surface
damaging the carpet fibers.

21. DO NOT place vacuum cleaner on
unstable surfaces such as chairs
or tables.

22. Your Shark® vacuum may not be
designed to stand up on its own.
When taking a break from cleaning,
you may need to lean it against
furniture or a wall, or lay it flat on
the floor. Using the vacuum for an
application where the unit lacks
stability may result in personalinjury.

23. DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects

d) Large quantities of dust (drywall

e) Smoking or burning objects (hot

f) Flammable or combustible

g) Toxic materials (chlorine bleach,

To reduce the risk of electric shock, this appliance has a polarized plug (one blade
is wider than the other). This plug will fit in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a
qualified electrician to install the proper outlet. Do not change the plug in any way.

cleaner moving over the

at all times to avoid

(glass, nails, screws, or coins)

dust, fireplace ash, or embers).
DO NOT use as an attachment to
power tools for dust collection.

coals, cigarette butts, or matches)

materials (lighter fluid, gasoline,
or kerosene)

ammonia, or drain cleaner)

24. DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may

contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)

25. Turn off all controls before plugging
in or unplugging the vacuum.

26. Unplug from electrical outlet
when not in use and before any
maintenance or cleaning.

27. Hand wash with water only. Washing
with cleaning chemicals could
damage the unit.

28. During cleaning or routine
maintenance, DO NOT cut anything
other than hair, fibers, or string
wrapped around the brushroll.

29. Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electric parts.

30. Make sure the dust cup and all
filters are in place after routine
maintenance.

31. If provided, secure the power cord
around the two cord hooks during
storage.

SAVE THESE INSTRUCTIONS

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ASSEMBLY ASSEMBLY

4

(Click)

2

(Click)

3

(Click)

1

(Click)

(Click)

5

6

1. Place Pod onto Floor Nozzle Post.

2. Insert Wand into pod.

3. Attach the Lower Accessory Holder to the pod.

4. Insert Handle into wand.

5. Connect Hose to back of pod.

6. Store Accessories on the Lower Accessory Holder.

For proper operation, ensure all parts are firmly clicked into place.

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Min Max

WHOLE-HOME CLEANING

WHOLE-HOME CLEANING

POWER/SURFACE SWITCH

Select surface setting:

O O
I Hard Floor

For bare floors and area rugs

II Carpet

For high pile carpets

NOTE: The brus hroll spins in both modes.

SETTINGS

SUCTION CONTROL

The Suction Control Slider located on the
handle allows you to adjust the suction
depending on the floor type.

MIN: to reduce suction and increase
maneuverability on carpets.

MAX: to increase suction on bare floors.

BRUSHROLL INDICATOR LIGHT

CLEANING MODES

Min Max

UPRIGHT MODE

To engage Brushroll, step on floor nozzle and
tilt handle back firmly. Press the Power/Surface
switch to the appropriate floor setting.

Handle

Wand

INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushroll is spinning and working as intended.
Solid Red: There is a jam in the brushroll area. Turn o the vacuum and unplug it, then remove

any blockages in the nozzle.
Flashing Red: The motorized floor nozzle is overheating. Turn o the vacuum, unplug it, and

remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting.
See Troubleshooting section for more information.

NOTE: Fo r deep c arpet cleaning per A STM F6 08 (embedded dirt in carpets), set to MAX sucti on and use setti ng II, Carpet.

ABOVE-FLOOR—HANDLE

Press the Handle Release button and pull up
on the handle to detach it from the wand.

ABOVE-FLOOR—WAND

Press the Wand Release button and pull up
on the wand to detach it from the pod.

In Lift-Away mode, you can clean with the handle and wand or just the handle.

Lift­Away

LIFT- AWAY®

Press the Lift-Away button to
detach the pod from the floor
nozzle.

NOTE: All accessories are compatible with both the wand and the handle.

Wand

LIFT- AWAY WAND

With pod removed, press the
Wand Release button to detach
the wand from the pod.

Handle

LIFT- AWAY HAN DLE

Press the Handle Release button
and pull up on the handle to
detach it from the wand.

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EMPTYING THE DUST CUP

CLEANING AND REPLACING THE FILTERS

IMPORTANT: Unplug the power cord before performing any maintenance. Empty
the dust cup each time you vacuum and periodically during cleaning, when debris
in the dust cup reaches the MAX fill line.

To remove Dust Cup, slide up tabs on both sides
of dust cup handle. Tilt dust cup forward, then
lift to remove.

Press lower release button to open bottom of
dust cup.

CLEANING FILTERS

Regularly rinse and replace the filters to maintain your vacuum's suction power.

To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters
to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into
electricparts.

IMPORTANT: DO NOT use soap when cleaning the filters.

Foam

Felt

Filter
Door

CLEAN PRE-MOTOR FILTERS

EVERY 3 MONTHS

Remove Dust Cup, then lift out Filters.

Remove dust cup, tilt Filter Door and firmly
pull it o. Press tab at top of HEPA Filter and
pull out filter. To reinstall, insert HEPA filter
into unit and replace the filter door.

RINSE HEPA FILTER

EVERY YEAR

To remove collected debris from Lint Screen,
press top release button and lift handle to
open. Gently brush debris o the screen.

To reinstall, place bottom of dust cup into
pod and then tilt until it clicks into place.

REPLACING FILTERS

Follow the previous instructions for removing filters. The Pre-Motor Filter should be replaced every

2.5 years. The HE PA Filter should be replaced ever y 3 years .

Replacement
Pre-Motor Foam &
Felt Filter Kit
XFFK350

NOTE: To order replacement parts and filters, visit sharkaccessories.com.

Replacement
HEPA Filter

XHEPA350

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MAINTENANCE

Self-Cleaning Brushroll

The self-cleaning brushroll actively removes hair wrap as you vacuum. If any hair is
wrapped around the brushroll, continue vacuuming. This will allow the self-cleaning
brushroll to remove the hair wrap and send it to the dust cup. If some hair wrap
remains after continued use, remove the cover from the bottom of the nozzle and
carefully clean o the brushroll.

CHECKING FOR BLOCKAGES

CLEANING THE BRUSHROLL

Using a coin, turn locks counterclockwise, then open the cover to access Brushroll.
NOTE: Cover hinges open but is not completely removable.

DEBRIS WRAPPED AROUND BRUSHROLL DEBRIS BEHIND BRUSHROLL

WAND B LO CK AGE S NOZZLE BLOCKAG ES

Detach wand from floor nozzle and handle, and
check both ends for blockages.

HANDLE/HOSE BLOCKAGES

Detach handle from wand and hose from the
vacuum pod, and check openings for blockages.

Detach floor nozzle from wand and vacuum pod,
tilt nozzle neck back, and check opening for
blockages.

DUST CUP BLOCKAGES

Detach dust cup from vacuum pod. Empty dust
cup, remove debris from lint screen, and check for
blockages.

Clean o any debris on the bristles.

If you vacuum up a hard or sharp object, or
notice a noise change while vacuuming,
remove any blockages or objects caught
behind the brushroll.

Clear away any dust, dirt, or blockages in
Debris Intake.

To close the cover, push down until it clicks into
place, then close the locks with a coin.

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AVAILABLE ACCESSORIES TROUBLESHOOTING

Crevice Tool

A

Clean in corners and other tight spaces or
reach baseboards and ceilings with this slim
crevice tool.

B

Pet Multi-Tool

A single convertible tool for cleaning tough pet
messes two ways: use the sti bristle brush to
clean stuck-on debris, or take o the bristles to
reveal an upholstery tool perfect for removing
stubborn pet hair and large piles of debris.

Duster Crevice Tool

C

Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces , while the soft brush is ideal for dusting
delicate surfaces.

Wide Upholstery Tool

D

The wide cleaning path helps remove pet hair,
dust, and large debris from mattresses, couches,
curtains, lampshades, and other delicate
upholstered surfaces.

Under-Appliance Wand

E

Clean under and behind hard-to-move
appliances and furniture with this adjustable
36” tool. Flip the extension piece over to clean
the underside of appliances.

Self-Cleaning Pet Power Brush

F

Tackles pet hair and ground-in dirt from above­floor areas like carpeted stairs and upholster y,
while ac tively removing hair wrap as it cleans.

Home & Car Detail Kit

G

Deep-clean your car like a professional detailer,
or clean hard-to-reach areas in your home. Micro­sized tools let you clean around delicate objects
and access the tightest spaces like car vents and
computer keyboards.

Large Accessory Bag

H

This convenient accessory storage bag measures
32 cm x 70 cm and fits the Under-Appliance Wand.
Smaller size available at sharkaccessories.com.

A

C

E F

Vacuum is not picking up debris. No suction or light suction.

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the

B

filters before reinstalling.

• Dust cup may be full; empty dust cup.

• Clear any blockages in the hose, hose connections, nozzle, wand, pod, or accessories. See

Checking for Blockages section for more information.

• If any hair is wrapped around the brushroll, continue vacuuming. This will allow the self­cleaning brushroll to remove the hair wrap and send it to the dust cup. If some fibers remain
wrapped around the brushroll after continued use, open the brushroll cover to remove them.

Vacuum lifts area rugs.

• Make sure Power/Surface switch is set to Hard Floor (setting I).

D

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

• To minimize suction, set the suction control slider to MIN. See the Suction Control section

for more information.

Brushroll does not spin.

• If the brushroll indicator light turns red, immediately turn o and unplug the vacuum.

Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,
and turn on power.

• With the power on, recline the handle, which will automatically turn on the brushroll.

Vacuum turns o on its own or indicator light flashes red.

If your vacuum overheats, the thermostat will automatically turn o the motor. Follow these
steps to restart:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).

3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 60 minutes.

5. Plug in vacuum and turn it on.

HG

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top

inside flap of the box. To order additional accessories, visit sharkaccessories.com.

For all other issues, please visit our website at sharkclean.com/support.

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FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is

not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period

of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to five (5) years from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement par ts are available for purchase at sharkaccessories.com.

2. Any unit that has been tampered with or used for commercial purposes.

3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.

4. Consequential and incidental damages.

5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping , altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.

6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1- 800 -798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty ser vice options for select product categories. So
we may better assist you, please register your produc t online at registeryourshark.com and have the product
on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1- 80 0-798-7398 to initiate a warrant y claim . You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the produc t on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com

Scan QR code using

mobile device

RECORD THIS INFORMATION

Model Number:

Serial Number:

Date of Purchase:

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(Keep receipt)

Store of Purchase:

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TECHNICAL SPECIFICATIONS

Voltage: 120V~ 60Hz

Watts: 1200W

Benefits of registering your product and
creating an account:

• Get easier, faster product support and
access to warranty information

• Access troubleshooting and product care
instructions

• Be among the first to know about
exclusive product promotions

TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.

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PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new Shark
Navigator® Lift-Away® Self-Cleaning Brushroll Pet Upright Vacuum.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398
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Illustrations may dier from actual product. We are constantly striving to improve our products;
therefore the specifications contained herein are subject to change without notice.

For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2020 SharkNinja Operating LLC. LIFT-AWAY, SHARK, and SHARK NAVIGATOR are registered
trademarks of SharkNinja Operating LLC.

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