Shark AZ913 User Manual

STRATOS

™

XL Pet Pro Powered Lift-Away™
with Odour Neutraliser
Technology

AZ913ANZ SERIES

INSTRUCTIONS

THANK YOU

for purchasing the Shark Stratos™ XL Pet Pro Powered Lift-away™ with Odour
Neutraliser Technology

REGISTER YOUR PURCHASE

TO BENEFIT FROM YOUR PRODUCT'S EXTENDED
GUARANTEE, SIMPLY REGISTER YOUR PURCHASE AT:

sharkclean.com.au/apps/product-registration
sharkclean.co.nz/apps/product-registration

AU [phone]

TIP: You can find
the model and serial
numbers on the QR
code label located on
the back of your unit.

NZ [phone]

Scan QR code using mobile device

Please note, products purchased directly from Shark®
are automatically registered.

Benefits of registering your product and creating
an account:

• Get easier, faster product support and access to

guarantee information

• Access troubleshooting and product care instructions

• Be among the first to know about exclusive product

promotions

E415 6

2 sharkclean.com.au

RECORD THIS INFORMATION

Model Number: ������������������������������

Serial Number �������������������������������

Date Code: ����������������������������������

Date of Purchase (Keep receipt): ����������������

Store of Purchase: ����������������������������

TECHNICAL SPECIFICATIONS

Voltage: 220-240V AC, 50-60Hz

Watts: 800W

PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.

This instruction manual is designed to help you get
a complete understanding of your new Shark® XL
Pet Pro Powered Lift-away™ with Odour Neutraliser
Technology

If you have any questions, please call the customer
service line on AU: [phone] NZ: [phone]

CONTENTS

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Getting to Know Your Shark® Lift-Away® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Power Cord � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9

Odour Neutraliser Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Brushroll Indicator Light � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12

Cleaning Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Emptying the Dust Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cleaning the Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cleaning the Brushroll � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16

Checking for Blockages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Available accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Guarantee Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

3sharkclean.co.nz

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.

IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILE,
PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE
SPINNING BRUSH-ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES.

WARNING

REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:

WARNING: Children should be

supervised to ensure that they do not
play with this vacuum cleaner.

GENERAL WARNINGS

1. Inspect power cord and plug for any dam-

age before use. DO NOT use vacuum cleaner
with a damaged cord or plug. Turn o all
controls before plugging in or unplugging
the vacuum cleaner. Store your vacuum
cleaner with the power cord secured around
the two cord hooks. To minimise the risk of
power cord damage, do not allow the
motorised brush-roll to ingest the cord. If
this occurs, immediately shut o power to
the vacuum and remove the cord.

2. Your vacuum cleaner consists of a
motorised floorhead, wand, hose, and/or
vacuum pod. This device contains electrical
connections, electrical wiring, and moving
parts that potentially present risk to
the user.

3. Use only identical replacement parts.

4. Carefully observe and follow the instructions

provided below to avoid improper use of the
vacuum cleaner. DO NOT use the vacuum for
any purpose other than those described in
this manual.

5. Before use, carefully inspect all parts for
any damage. DO NOT use if any parts are
damaged.

6. The use of an extension cord is NOT
recommended.

7. CAUTION: This vacuum cleaner contains
electrical connections and no serviceable
parts.

USE WARNINGS

8. This vacuum cleaner can be used by persons

with reduced physical, sensory or mental
capabilities or lack of experience and knowl­edge if they have been given supervision or
instruction concerning use of the vacuum
cleaner in a safe way and understand the
hazards involved.

9. Do not allow the vacuum cleaner to be
used by children. Keep the vacuum cleaner

and its cord out of reach of children. Do not
allow to be used as a toy.
Close supervision is necessary when used
near children.

CLEANING AND USE

10. Always turn o the vacuum cleaner before

connecting or disconnecting any motorised
floorheads or other accessories.

11. DO NOT handle plug or vacuum cleaner with
wet hands.

12. DO NOT use without filters in place.

13. Only use Shark® branded filters and

accessories. Damage caused by the use of
non-Shark® parts may not be covered by
your guarantee.

14. DO NOT damage the power cord:

a) DO NOT pull or carry vacuum cleaner by

the cord or use the cord as a handle.

b) DO NOT unplug by pulling on cord. Grasp

the plug, not the cord.

c) DO NOT run the vacuum cleaner over the

power cord, close a door on the cord, pull
the cord around sharp corners, or leave
the cord near heated surfaces.

15. DO NOT put any objects into floorhead or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint, hair,
and anything that may reduce airflow.

16. DO NOT use if floorhead or accessory
airflow is restricted. If the air paths or the
motorised floor floorhead become blocked,
turn the vacuum cleaner o and unplug
from electrical socket. Remove all obstruc­tions before you plug in and turn on the unit
again.

17. Keep floorhead and all vacuum openings
away from hair, face, fingers, uncovered feet,
or loose clothing.

18. DO NOT use if vacuum cleaner is not
working as it should, or has been dropped,
damaged, left outdoors, or dropped into water.

4 sharkclean.com.au

SAVE THESE INSTRUCTIONS

SAVE THESE INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

READ ALL INSTRUCTIONS BEFORE USE

19. If the supply cord is damaged, it must be
replaced by the manufacturer, its service
agent or similar qualified persons in order to
avoid a hazard.

20. Use extra care when cleaning on stairs.

21. DO NOT leave the vacuum cleaner

unattended while plugged in.

22. When powered on, keep the vacuum cleaner
in motion over the carpet surface at all times
to avoid damaging the carpet fibres.

23. DO NOT place vacuum cleaner on unstable
surfaces such as chairs or tables.

24. DO NOT use to pick up:

a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,

screws, or coins)

d) Large quantities of dust (drywall dust,

fireplace ash, or embers)� DO NOT use
as an attachment to power tools for dust
collection�

e) Smoking or burning objects (hot coals,

cigarette butts, or matches)

f) Flammable or combustible materials

(lighter fluid, petrol, or kerosene)

g) Toxic materials (chlorine bleach,

ammonia, or drain cleaner)

25. DO NOT use in the following areas:

a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may

contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)

26. Turn o all controls before plugging
in or unplugging the vacuum.

27. Unplug from electrical socket when not in use
and before any maintenance or cleaning.

28. To clean: wipe down the unit with water
only. Washing with cleaning chemicals could
damage the unit.

29. During cleaning or routine maintenance,
DO NOT cut anything other than hair, fibres,

or string wrapped around the brush-roll.

30. Allow all filters to air-dry completely before
replacing in the vacuum to prevent liquid
from being drawn into electrical parts.

31. Make sure the dust cup and all filters
are in place after routine maintenance.

32. Secure the power cord around the two cord
hooks during storage.

33. Observe the following when interacting with
the Odour Neutralisier Technology Dial:

a) DO NOT attempt to disassemble

Odour Neutralisier Technology Dial�

b) Avoid direct contact with the fragrance

puk�

c) DO NOT directly inhale from the Odour

Neutraliser Dial or Fragrance Puk�

d) Keep away from children and pets�
e) Keep away from heat, sparks and open

fires�

f) DO NOT place in direct sunlight�

FRAGRANCE PUK FIRST AID

a) Avoid contact with fabrics and finished

surfaces�

b) Eye contact: Remove contact lenses if

present� Rinse continuously with water
for several minutes�

c) Skin contact: Wash hands thoroughly af-

ter handling� If irritation or rash develops,
seek medical advice/attention�

d) Inhalation: Move person to fresh air if

they are experiencing any respiratory
symptoms� If symptoms persist, seek
medical advice/attention�

e) Ingestion: DO NOT induce vomiting� Seek

medical advice/attention�

ODOUR NEUTRALISER TECHNOLOGY

WARNING

If in direct contact with contents of cartridge:

May cause an allergic reaction to skin� Wear protective gloves if

directly coming into the contact with the cartridge� Wash skin

thoroughly after handling� Harmful if swallowed� Avoid breathing

in mist or vapours, intentional misuse and directly inhaling

contents may be dangerous� Avoid release to the environment�

Very toxic to aquatic life with long lasting eects, ensure

cartridge is disposed of correctly as general waste�

2-(4-tert-butylbenzyl) propionaldehyde

May damage fertility and suspected of damaging the unborn

child� Do not handle until all safety precautions have been read

and understood� Use personal protective equipment, such as

protective gloves, as required�

5sharkclean.co.nz

GETTING TO KNOW YOUR SHARK XL PET PRO POWERED LIFT-AWAY™
WITH ODOUR NEUTRALISER TECHNOLOGY

WELCOME!

Congratulations
on your purchase.
Use this instruction
manual to learn about
your new vacuum’s
great features. From
assembly to use to
maintenance, you will
find it all in here.

MAIN UNIT

A Power Switch

B Handle Release Button

C Surface Selector

D Hose Clip

E Hose

F Upper Cord Hook

G Powered Lift-Away™ Button

H Wand Release Button

I Lift-Away Pod

J Dust Cup Release Button

K Dust Cup Empty Latch

L Wand

M Lower Cord Hook

N Filter Access

O Motorised Floorhead

P Odour Neutraliser Technology Dial

Q Brushroll Garage

R Headlights

S Self Cleaning Brushroll Plus

T Brushroll Release

U Soft Roller

6 sharkclean.com.au

A

Dust Cup
Release

B

C

D

E

F

G

H

I

J

K

L

M

N

P

Q

R

NOTE: The d ust cup has to be removed to see the filter access but ton�

O

S

T

U

7sharkclean.co.nz

1

(Click)

ASSEMBLY

3

(Click)

2

(Click)

1. Place motorised Floorhead on floor and insert Wand, pressing it in until it clicks

securely into place�

2. Place Pod onto wand and slide down to connect�

3. Insert Handle into wand, pressing it in until it clicks securely into place�

4. Connect Hose to back of pod, pressing it in until it clicks securely into place�

5. Store included accessories on the Accessory Posts on the pod�

6. Flip up the handle and rotate the Odour Neutraliser Technology Dial clockwise until the two

teal arrows are aligned� Pull the handle to remove the Odour Neutraliser Technology Dial
from the floorhead�

7. To lock and engage the Odour Neutraliser Technology Dial, rotate it anticlockwise until it
clicks into the desired odour intensity setting�

More detailed odour assembly instructions and visuals on the following two pages�

IMPORTANT: For proper operation, ensure all connections are securely clicked into place�

8 sharkclean.com.au

4

(Click)

ASSEMBLY

6

UPPER CORD HOOK

For cord access, rotate upper
hook down and remove cord�

POWER CORD

7

(Turn to

5

Click)

9sharkclean.co.nz

ODOUR NEUTRALISER TECHNOLOGY

SETTINGS

Shark's Odour Neutraliser
Technology guards against bad
odours inside your vacuum�

ODOUR NEUTRALISER

TECHNOLOGY DIAL

Flip up the handle and rotate the Odour
Neutraliser Technology Dial to adjust
to adjust fragrance puk intensity or to
remove cartridge�

Insertion/Removal: Rotate the Odour Neutraliser Technology Dial to align the teal
arrows� Remove the dial to access the fragrance puk for removal or replacement�

High: Rotate the Odour Neutralisier Technology Dial toward the High position for the
highest level of intensity when the vacuum is in use� This position is the recommended
setting for optimal performance�

Medium: Rotate the Odour Neutraliser Technology Dial toward the medium position to
decrease the intensity of the odour when the vacuum is in use�

Low: Rotate the Odour Neutraliser Technology Dial toward the Low position to minimise
the intensity to the lowest level when the vacuum is in use�

ODOUR NEUTRALISER TECHNOLOGY TIPS

The Odour Neutraliser Technology Dial Must be Installed for Vacuum to Function Properly

• Remove the Fragrance Puk from dial if you don’t want the benefits of the Odour Neutraliser

Technology�

Maintenance Required

• Clean all filters as recommended under Cleaning Filters�

• Empty your dust cup before storing your vacuum�

• Replace the fragrance puk as recommended under Odour Neutraliser Technology fragrance

puk replacement�

• Visit sharkclean�com�au sharkclean�co�nz to learn more and purchase replacements�

Fragrance Strength Over Time

• The intensity of the Odour Neutraliser Technology fragrance puk may diminish over time�

It may also have no noticeable fragrance at all� This is natural and does not indicate the
technology isn’t working� Follow replacement instructions to ensure continued performance�

NOTES: • The Odour Ne utraliser Technolog y Dial n eeds to b e inst alled for the va cuum to f unction pro perl y, with or
without the frangrance puk�

• Wash hands tho roughly after han dling � If irr itatio n or rash develo ps, se ek medical a dvice/attenti on�

• Fragra nce pu ks sho uld be re placed every 6 month s for optimal Odour Neutra liser Tech nolo gy per form ance�

10 sharkclean.com.au

ODOUR NEUTRALISER TECHNOLOGY

ODOUR NEUTRALISER TECHNOLOGY FRAGRANCE PUK REPLACEMENT

1. REMOVE ODOUR

NEUTRALISER TECHNOLOGY

DIAL FROM FLOORHEAD

Flip up the handle and rotate the Odour
Neutraliser Technology Dial clockwise until the
two teal arrows are aligned� Pull the handle to
remove the Odour Neutraliser Technology Dial
from the floorhead�

2. REMOVE OLD

FRAGRANCE PUK

Rotate the fragrance puk anticlockwise in the
Odour Neutraliser Technology Dial housing
and pull out the fragrance puk to remove it�

TURN UNTIL

CLICK TO LOCK

3.REMOVE NEW

FRAGR ANCE PUK FROM CAN

Remove the new fragrance puk from
the can� To maintain the life of the
fragrance puk, keep it in the can until
you are ready to install it�

5. INSTALL DIAL IN FLOORHEAD

Align the teal arrow on the dial cover with the teal
arrow on the floorhead� Then reinsert the dial into
the floorhead� Rotate the dial anticlockwise to an

4. REPLACE CARTRIDGE
WITH FRAGRANCE PUK

Align the yellow arrow on the side of the
fragrance puk with the yellow arrow on the
side of the Odour Neutraliser Technology Dial
cover, then insert the fragrance puk into the
dial� Rotate clockwise to lock it in place�

6. USED FRAGRANCE PUK
DISPOSAL

Dispose of old fragrance puk into the bin�
Please do not throw the Odour Neutraliser

Technology Dial into the bin�
intensity setting to engage� Rotate further to change
the intensity setting to high, medium or low�

For replacement Odour Neutraliser Technology Fragrance Puk please visit sharkclean.com.au sharkclean.co.nz

11sharkclean.co.nz

OPERATING THE VACUUM

SETTINGS

POWER SWITCH

Press power button to turn on vacuum� Please
note the brush-rolls will not spin until you
have stepped on the floorhead and tilted the
handle back�

NOTE: Try using Hard Floor mode for low pile a rea rugs�

HEADLIGHT INDICATOR LIGHTS

HEADLIGHTS

The headlights will flash or turn red to
indicate issues that need attention�

SURFACE SELECTOR

Thick Carpet & Area Rug Cleaning

Slide the surface switch to the top position

to select Thick Carpet/Area Rug�

Carpet & Low Pile Cleaning

Slide the surface switch to the middle position

to select Carpet/Low Pile to increase the

speed of the brushrolls and to help remove

stuck-on dust and debris�

Hard Floor Cleaning

Slide the surface switch to the bottom

position to select Hard Floor�

NOTE: Try using Hard Floor mode for low pile a rea rugs�

WHAT DO THE HEADLIGHT INDICATOR LIGHTS MEAN?
Solid White Lights: The brushrolls are spinning and unit is working as it should�
Solid Red Lights: There is a jam in the brushroll area� Turn o the vacuum and unplug it, then

remove any blockages in the floorhead�
Flashing Red Lights: The motorised floorhead is overheating� Turn o the vacuum, unplug

it, and remove any blockages� Let the vacuum cool down for at least 60 minutes before
restarting� See Troubleshooting section for more information�

Flashing White Lights: The vacuum is operating in an environment that is either too hot or too
cold� This vacuum will only function properly in temperatures ranging from 0°C (32°F) to 40°C
(104°F)� Turn the vacuum o and adjust the room temperature�

12 sharkclean.com.au

UPRIGHT

To engage brush-rolls, step on
floorhead and tilt handle back�

OPERATING THE VACUUM

CLEANING MODES

ABOVE-FLOOR—HANDLE

Press the Handle Release latch to
detach the handle from the wand�

POWE RED LI FT-AWAY ™

Press the Powered Lift-Away™ button to
detach the pod from the floorhead�

Press the Wand Release button to

detach the wand from the pod�

With pod removed, press the Wand

Release button to detach the wand

from the floorhead�

NOTE: All accessories are compatible with both the wand and the handle�

ABOVE-FLOOR—WAND

LIFT-AWAY®

13sharkclean.co.nz

EMPTYING THE DUST CUP

IMPORTANT: Unplug the cord before performing any maintenance�

NOTE: Em pty th e dust cup when or before the de bris re aches the max fi ll line�

To remove Dust Cup, press release button on
top of the pod� Tilt dust cup away from wand,
then lift to remove�

To remove collected debris from Lint Screen,
press top release buttons either side of the
handle and lift handle to access screen�

14 sharkclean.com.au

To empty debris into the bin, press lower

release button and bottom of dust cup will

drop open�

To reinstall, place bottom of dust cup into

pod and then tilt until it clicks into place�

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS

Regularly wash, dry and replace the filters
to maintain your vacuum’s suction power.

To prevent damage from cleaning chemicals,
rinse filters with cold water only� Allow all
filters to air-dry for at least 24 hours before
reinstalling them to prevent liquid from being
drawn into electric parts�

IMPORTANT: DO NOT use soap when
cleaning the filters�

CLEAN PRE-MOTOR FILTERS EVERY

MONTH

Remove Dust Cup, then lift out Filters�

Filter
Door

Release

Filter

Housing

Filter

CLEAN POST MOTOR FILTER EVERY YEAR

Lie unit flat on the floor so you can see the post motor filter underneath� With the dust cup
removed, press button on filter housing and pull forward� Remove post motor filter by pressing
black tab until it clicks and is released from the unit� To reinstall, insert the filter into the unit by
clicking into place and re-attach the filter housing�

NOTE: The pre-motor filters s houl d be replaced eve ry 2�5 yea rs� Th e post-m otor filter should be re placed every 3 years �

15sharkclean.co.nz

MAINTENANCE

FLOORHEAD MAINTENANCE

SELF CLEANING BRUSHROLL

If any hair is wrapped around the brushroll, continue vacuuming using Carpet/Low Pile mode
on a bare floor surface, a low-pile carpet, or a small area rug� This will allow the Self Cleaning
brushroll to remove the hair wrap and send it to the dust cup�

If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll�

If some fibres remain wrapped around the brushroll after continued use, clear them from the
brush-roll�

CLEANING THE SOFT ROLLER

Slide the Soft Roller access button forward
to release the Soft Roller�

CORD MAINTENANCE

To minimise the risk of power cord damage,
DO NOT run the vacuum over the power cord�
If this occurs, immediately shut o power to
the vacuum and remove the cord from the
brushroll or floorhead�

16 sharkclean.com.au

Hand wash the Soft Roller as needed� Use

only water, and allow it to air-dry completely

for at least 24 hours� Reinsert the Soft Roller

in the front of the floorhead until it clicks into

place�

1. DO NOT pull or carry vacuum cleaner by
the cord or use cord as a handle�

2. DO NOT unplug by pulling on the cord�
Grasp the plug, not the cord�

3. DO NOT close the door on the cord�

4. DO NOT pull the cord around sharp

corners�

5. DO NOT leave the cord near heated
surfaces�

CHECKING FOR BLOCKAGES

HOSE BLOCK AGE WAND B LOCKAGE

Detach hose from vacuum pod,
and check hose and opening on
back of pod for blockages�

Detach wand from floorhead and handle,
and check both ends for blockages�

POD BLOCK AGE

Detach wand from floorhead, tilt
floorhead neck back, and check
opening for blockages�

FLOORHEAD HOSE BLOCKAGE

To access the floorhead hose, pinch the
release touchpoints on the bottom of
the floorhead, then lift the cover and
clear any blockages�

NOTE: Torch not included

HANDLE/HOSE BLOCKAGE

Detach handle from wand and the
hose from the vacuum pod, and
check openings for blockages�

17sharkclean.co.nz

AVAILABLE ACCESSORIES

NOTE: Not all accessories come with all units� To order additional accessories, visit sharkclean.com.au sharkclean.co.nz

A

Crevice Tool

This slender tool oers extended reach to
access corners, kick boards and skirting
boards, tight spaces, and ceilings�

B

Upholstery Tool

Picks up hair, dust, and large debris from
mattresses, sofas, curtains, lampshades, and
other delicate upholstered fabrics�

C

Multi Surface Tool

A single convertible tool� Use the sti bristle
brush to clean stuck-on debris, or take o
the bristles to reveal an upholstery tool
perfect for removing stubborn pet hair and
large piles of debris�

D

Duster Crevice Tool

Two cleaning tools in one� The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces�

E

Pet Power Brush

The turbine brush loosens and removes pet
hair is ideal for removing debris from stairs,
and powerfully deep-cleans dander out of
upholstery and other surfaces�

F

Under-Appliance Wand

Clean under and behind hard-to-move
appliances and furniture with this adjustable
tool� Flip the extension piece over to clean
the underside of appliances�

G

Anti-Allergen Dust Brush

This brush features nylon fibre bristles
specifically designed for removing fine
dust and allergen particles from the most
delicate surfaces�

H

Self Cleaning Pet Power Brush Plus

Tackles pet hair and ground-in dirt from
carpeted stairs and upholstery, while
actively removing hair wrap as it cleans�

I

Home & Car Detail Kit

Deep-clean your car or hard-to-reach areas
in your home� Micro-sized tools let you
clean around delicate objects and access
the tightest spaces like car vents and
computer keyboards�

A

C

E

G

I

B

D

F

H

18 sharkclean.com.au

TROUBLESHOOTING

Power cord caught in brushroll or floorhead.

• To minimise the risk of power cord damage, DO NOT run the vacuum over the power cord. If
this occurs, immediately shut o power to the vacuum and remove the cord from the brushroll
or floorhead.

• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn o all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

Vacuum is not picking up debris. No suction or light suction.

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.

• Dust cup may be full; empty dust cup.

• Check hose, hose connections, floorhead, wand, pod, and accessories for blockages. Clear any
blockages found. See Checking for Blockages section for more information.

• If any hair, string, or carpet fibres are wrapped around the brushroll, extend cleaning time to
allow the self-cleaning brushroll to remove them. If some hair or fibres remain wrapped around
brushroll after continued use, carefully remove them. See Cleaning the Brushroll section for
more information.

Vacuum lifts area rugs.

• Make sure Surface Selector switch is set to the Thick Carpet/Area Rug setting.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

Brushrolls do not spin.

• If the Headlight Indicator Lights turn red, immediately turn o and unplug the vacuum. Re­move pod and wand from floorhead and clear any blockages. Reconnect floorhead, plug in
vacuum, and turn on power.

• With the power on, recline the handle, which will automatically turn on the brushrolls.

Vacuum turns o on its own or headlight indicator light flashes red.

If your vacuum overheats, the thermostat will automatically turn o the motor. Perform the
following steps to restart:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning and Replacing

the Filters sections for more information.

3. Check for blockages in hose, wand, floorhead, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 60 minutes.

5. Plug in vacuum and turn it on.

Vacuum is emitting air that smells bad.

• Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal Odour
Neutraliser Technology performance.

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.

• Check to make sure fragrance puk is installed in the dial and the dial is installed in the floor­head.

• Check the Odour Neutraliser Technology dial on the floorhead to see what setting is enabled.

• If Odour Neutralising Technology dial is at any setting from Low to High and the fragrance puk
has been installed for 6 months or longer, consider replacing it.

• If the fragrance puk is still emitting a scent but you dislike it, consider turning the intensity
down, or reinstall the dial in the floorhead without the cartridge.

• If the fragrance puk is not emitting a scent, consider replacing it.

Note: If vacuum still does not start, visit sharkclean.co.uk/customer-care or contact customer service on:
AU sharkclean.com.au
AU [phone]
NZ sharkclean.co.nz
NZ [phone]

19sharkclean.co.nz

TWO (2)YEAR LIMITED REPLACEMENT WARRANTY

If your product becomes defective due to faulty material or workmanship within a period of 2
years from the date of purchase, we warrant to do the following:

• For New Zealand Consumers: We will replace the product with a new product, free of charge,

or repair the product at our cost, at our discretion.

• For Australian Consumers: Our goods come with guarantees that cannot be excluded under

the Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.

Your warranty is subject to the following conditions:

• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped,

damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or
attempt to repair the appliance on your own. If the supply cord is damaged, it must be
replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair
can cause a risk of electric shock or injury to persons when the appliance is used.

• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.

• The item has been subjected to fair wear and tear.

• The item has not been used for trade, professional or hire purposes.

• The item has not sustained damage through foreign objects, substances or accident.

Your warranty does not cover;

• Components that are subject to natural wear and tear caused by normal use in accordance

with operating instructions.

• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.

• For guarantee claims, you will need to submit a proof of purchase in the form of a valid

receipt that displays date and place of purchase.

This warranty does not replace but is in addition to your statutory rights.

This warranty does not apply to accessories supplied with the item.

This warranty applies only to the original purchaser and may not be transferred.

Replacement items will be covered by the limited warranty for the balance of the warranty
period from the date of the original purchase.

Please note:

Only the defective product or parts returned to place of purchase will be replaced under this warranty.

Proudly distributed by

Mann&Noble Pty Ltd
Building D, 33 Quarry Road
Erskine Park NSW 2759
Australia

AUS

[phone]

NZ [phone]

Visit us at:

sharkclean.com.au
sharkclean.co.nz

20 sharkclean.com.au

NOTES

21sharkclean.co.nz

NOTES

22 sharkclean.com.au

NOTES

23sharkclean.co.nz

E415 6

ODOUR NEUTRALISER TECHNOLOGY SPECIFICATIONS.

1. Product Name: Odour Neutraliser Technology Fragrance Puk

2. Ingredients: Solid SM composite polymer
C17 + fragrance SE 446676

Proudly distributed by

Mann&Noble Pty Ltd
Building D, 33 Quarry Road
Erskine Park NSW 2759

Australia

AUS [phone]
NZ [phone]

Visit us at:

sharkclean�com�au
sharkclean�co�nz

Illustrations may dier from actual product� We are constantly striving to improve our products, therefore the
specifications contained herein are subject to change withoutnotice� This product may be covered by one or
more U�S� patents� See sharkninja�com/patents for more information�

© 2023 SharkNinja Operating LLC� LIFT-AWAY, and SHARK are registered trademarks
of SharkNinja Operating LLC� HAIRPRO, POWERED LIFT-AWAY, and SHARK STR ATOS are trademarks
of SharkNinja Operating LLC�

AZ913ANZ�Series�IB�MP�Mv16�221201

@sharkcleanau @sharkcleannz