PLEASE READ CAREFULLY
AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you get a
complete understanding of your new Shark DuoClean®
Powered Lift-Away® with Anti Hair Wrap Brush-Roll
Upright Vacuum�
If you have any questions, please call the customer
service line on 0800 862 0453�
This marking indicates that this product should not be disposed with other
household wastes throughout the UK. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material sources. To return
your used device, please use the return and collection systems or contact
the retailer where this product was purchased. They can take this product
for environmentally safe recycling.
3sharkclean.co.uk2sharkclean.co.uk
Page 3
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
SAVE THESE INSTRUCTIONS
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
READ ALL INSTRUCTIONS BEFORE USE
IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILE,
PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE
SPINNING BRUSH-ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:
WARNING: Children should be
supervised to ensure that they do
not play with the appliance.
GENERAL WARNINGS
1 Inspect power cord and plug for any
damage before use. DO NOT use vacuum
cleaner with a damaged cord or plug.
Turn o all controls before plugging in
or unplugging the vacuum cleaner. Store
your vacuum cleaner with the power
cord secured around the two cord hooks.
To minimize the risk of power cord
damage, do not allow the motorised
brush-roll to ingest the cord. If this
occurs, immediately shut o power to
the vacuum and remove the cord.
2 Your vacuum cleaner consists of a
motorised nozzle, wand, hose, and/
or vacuum pod. This device contains
electrical connections, electrical wiring,
and moving parts that potentially present
risk to the user.
3 Use only identical replacement parts.
4 Carefully observe and follow the
instructions provided below to avoid
improper use of the appliance. DO NOT
use the vacuum for any purpose other
than those described in this manual.
5 Before use, carefully inspect all parts
for any damage. DO NOT use if any
parts are damaged.
6 The use of an extension cord is NOT
recommended.
7 CAUTION: This vacuum cleaner contains
electrical connections. This vacuum
contains no serviceable parts.
USE WARNINGS
8 This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved.
9 DO NOT allow the appliance to be used
by children. Keep the appliance and its
cord out of reach of children. Do not
allow to be used as a toy.
Close supervision is necessary when used
near children.
CLEANING AND USE
10 Always turn o the vacuum cleaner
before connecting or disconnecting any
motorised nozzles or other accessories.
11 DO NOT handle plug or vacuum cleaner
with wet hands.
12 DO NOT use without filters in place.
13 Only use Shark branded filters and
accessories. Damage caused by the use
of non-Shark parts may not be covered
by your guarantee.
14 DO NOT damage the power cord:
a) DO NOT pull or carry vacuum cleaner
by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner
over the power cord, close a door on
the cord, pull the cord around sharp
corners, or leave the cord near heated
surfaces.
15 DO NOT put any objects into nozzle
or accessory openings. DO NOT use
with any opening blocked; keep free
of dust, lint, hair, and anything that
may reduce airflow.
16 DO NOT use if nozzle or accessory
airflow is restricted. If the air paths
or the motorised floor nozzle become
blocked, turn the vacuum cleaner o
and unplug from electrical socket.
Remove all obstructions before you
plug in and turn on the unit again.
17 Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing.
18 DO NOT use if vacuum cleaner
is not working as it should, or
has been dropped, damaged, left
outdoors, or dropped into water.
19 If the supply cord is damaged, it
must be replaced by the manufacturer,
its service agent or similar qualified
persons in order to avoid a hazard.
20 Use extra care when cleaning
on stairs.
21 DO NOT leave the vacuum cleaner
unattended while plugged in.
22 When powered on, keep the vacuum
cleaner in moving over the carpet
surface at all times to avoid damaging
the carpet fibres.
23 DO NOT place vacuum cleaner
on unstable surfaces such as chairs
or tables.
24 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects
(glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust,
fireplace ash, or embers). DO NOT use
as an attachment to power tools for
dust collection.
e) Smoking or burning objects (hot coals,
cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, petrol, or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner)
25 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may
contain explosive or toxic fumes or
vapours (lighter fluid, petrol, kerosene,
paint, paint thinners, mothproofing
substances, or flammable dust)
Turn o all controls before plugging
in or unplugging the vacuum.
26 Unplug from electrical socket when
not in use and before any maintenance
or cleaning.
27 To clean: wipe down the unit with water
only. Washing with cleaning chemicals
could damage the unit.
28 During cleaning or routine maintenance,
DO NOT cut anything other than
hair, fibres, or string wrapped around
the brush-roll.
29 Allow all filters to air-dry completely
before replacing in the vacuum to
prevent liquid from being drawn into
electrical parts.
30 Make sure the dust cup and all filters
are in place after routine maintenance.
31 Secure the power cord around the two
cord hooks during storage.
SAVE THESE INSTRUCTIONS
5sharkclean.co.uk4sharkclean.co.uk
Page 4
GETTING TO KNOW YOUR SHARK DUOCLEAN POWERED
Dust Cup
Release
LIFT-AWAY
WITH ANTI HAIR WRAP BRUSH-ROLL UPRIGHT VACUUM
WELCOME!
Congratulations
on your purchase.
Use this instruction
manual to learn about
your new vacuum’s
great features. From
assembly to use to
maintenance, you will
find it all in here.
MAIN UNIT
A Power Switch
B Handle Release Button
C Surface Selector
D Hose Clip
E Hose
F Upper Cord Hook
G Powered Lift-Away® Button
H Wand Release Button
I Lift-Away® Pod
J Dust Cup Release Button
K Dust Cup Empty Latch
L Wand
M Lower Cord Hook
N Motorised Floor Nozzle
O Filter Access
P Brush-Roll Indicator Light
Q Headlights
R Brush-Roll Garage
S Anti-Hair Wrap Brush-Roll
T Brush-Roll Release
U Soft Roller
A
C
G
I
K
O
P
Q
R
N
S
T
U
B
D
E
F
H
J
L
M
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Page 5
ASSEMBLY
ASSEMBLY
3
(Click)
1
(Click)
2
(Click)
1. Place motorised Nozzle on floor and insert Wand, pressing it in until it clicks
securely into place�
2. Place Pod onto wand and slide down to connect�
3. Insert Handle into wand, pressing it in until it clicks securely into place�
4. Connect Hose to back of pod, pressing it in until it clicks securely into place�
5. Store included accessories on the Accessory Posts on the pod�
IMPORTANT: For proper operation, ensure all connections are securely clicked into place�
4
(Click)
POWER CORD
UPPER CORD HOOK
For cord access, rotate upper hook down
and remove cord�
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Page 6
OPERATING THE VACUUM
OPERATING THE VACUUM
POWER SWITCH
Press power button to turn on vacuum�
Please note the brush-rolls will not spin
until you have stepped on the floor nozzle
and tilted the handle back�
BRUSH-ROLL INDICATOR LIGHT
SETTINGS
Thick Carpet & Area Rug Cleaning
Slide the surface switch to the top position
to select Thick Carpet/Area Rug�
Carpet & Low Pile Cleaning
Slide the surface switch to the middle position
to select Carpet/Low Pile to increase the
speed of the brush-rolls and to help remove
stuck-on dust and debris�
Hard Floor Cleaning
Slide the surface switch to the bottom
position to select Hard Floor�
SURFACE
CLEANING MODES
UPRIGHT
To engage brush-rolls, step on floor nozzle
and tilt handle back�
INDICATOR LIGHT
WHAT DOES THE BRUSH-ROLL INDICATOR LIGHT MEAN?
Solid Green: The brush-rolls are spinning and working as they should�
Solid Red: There is a jam in the brush-roll area� Turn o the vacuum and unplug it, then remove
any blockages in the nozzle�
Flashing Red: The motorised floor nozzle is overheating� Turn o the vacuum, unplug it, and
remove any blockages� Let the vacuum cool down for at least 60 minutes before restarting�
See Troubleshooting section for more information�
Flashing Green: The vacuum is operating in an environment that is either too hot or too cold�
This vacuum will only function properly in temperatures ranging from 32°F (0°C) to 104°F
(40°C)� Turn the vacuum o and adjust the room temperature� Once the temperature has
reached the operating range, turn the vacuum back on�
ABOVE-FLOOR—HANDLE
Press the Handle Release latch to detach the
handle from the wand�
POWER ED L IFT-AWAY®
Press the Powered Lift-Away® button to
detach the pod from the floor nozzle�
Press the Wand Release button to detach the
wand from the pod�
With pod removed, press the Wand Release
button to detach the wand from the floor
nozzle�
NOTE: All accessories are compatible with both the wand and the handle�
ABOVE-FLOOR—WAND
LIFT-AWAY ®
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Page 7
EMPTYING THE DUST CUP
CLEANING AND REPLACING THE FILTERS
IMPORTANT: Unplug the cord before performing any maintenance�
NOTE: Em pty the dus t cup when or before the deb ris reache s the max fill li ne�
To remove Dust Cup, press release button on
top of the pod� Tilt dust cup away from wand,
then lift to remove�
CLEANING FILTERS
Regularly wash, dry and replace the filters
to maintain your vacuum’s suction power.
To prevent damage from cleaning chemicals,
rinse filters with cold water only� Allow all
filters to air-dry for at least 24 hours before
reinstalling them to prevent liquid from being
drawn into electric parts�
IMPORTANT: DO NOT use soap when
cleaning the filters�
CLEAN PRE-MOTOR FILTERS EVERY MONTH
Remove Dust Cup, then lift out Filters�
To empty debris into the bin, press lower
release button and bottom of dust cup will
drop open�
To remove collected debris from Lint Screen,
press top release buttons either side of the
handle and lift handle to access screen�
To reinstall, place bottom of dust cup into
pod and then tilt until it clicks into place�
Filter
Door
Release
Filter
Housing
Filter
CLEAN POST MOTOR FILTER EVERY YEAR
Lie unit flat on the floor so you can see the post motor filter underneath� With the dustcup
removed, press button on filter housing and pull forward� Remove post motor filter by pressing
black tab until it clicks and is released from the unit� To reinstall, insert the filter into the unit by
clicking into place and re-attach the filter housing�
NOTE: The pre-motor filters should be replaced every 2 �5 years � The post-motor filter should be replaced every 3 years�
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Page 8
MAINTENANCE
NOZZLE MAINTENANCE
ANTI HAIR WRAP BRUSH-ROLL
If any hair is wrapped around the brush-roll, continue vacuuming using Carpet/Low Pile mode
on a bare floor surface, a low-pile carpet, or a small area rug� This will allow the Anti Hair Wrap
brush-roll to remove the hair wrap and send it to the dust cup�
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brush-roll�
If some fibres remain wrapped around the brush-roll after continued use, clear them from the
brush-roll�
CLEANING THE SOFT ROLLER
CHECKING FOR BLOCKAGES
HOSE BLOCKAGEWAND BLOCK AGE
Detach hose from vacuum pod, and check
hose and opening on back of pod for
blockages�
Detach wand from floor nozzle and handle,
and check both ends for blockages�
Slide the Soft Roller access button
forward to release the Soft Roller�
Hand wash the Soft Roller as needed�
Use only water, and allow it to air-dry
completely for at least 24 hours� Reinsert
the Soft Roller in the front of the nozzle
until it clicks into place�
POD BLOCK AGE
Detach wand from floor nozzle, tilt nozzle
neck back, and check opening for blockages�
NOZZLE HOSE BLOCK AGE
To access the nozzle hose, open the locks
on the bottom of the nozzle� With a coin,
turn the locks counterclockwise, then lift the
cover and clear any blockages�
NOTE: Torch not included
HANDLE/HOSE BLOCKAGE
Detach handle from wand and the hose
from the vacuum pod, and check openings
for blockages�
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Page 9
AVAILABLE ACCESSORIESTROUBLESHOOTING
NOTE: Not all accessories come with all units� For a list of the accessories included with this model, see the top inside flap of the box� To order additional accessories, visit sharkclean.co.uk�
A
Crevice Tool
This slender tool oers extended reach to
A
B
access corners, kick boards and skirting
boards, tight spaces, and ceilings�
B
Upholstery Tool
Picks up hair, dust, and large debris from
mattresses, sofas, curtains, lampshades, and
other delicate upholstered fabrics�
C
Multi Surface Tool
A single convertible tool� Use the sti bristle
C
D
brush to clean stuck-on debris, or take o
the bristles to reveal an upholstery tool
perfect for removing stubborn pet hair and
large piles of debris�
D
Duster Crevice Tool
Two cleaning tools in one� The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces�
E
Pet Power Brush
E
F
The turbine brush loosens and removes pet
hair is ideal for removing debris from stairs,
and powerfully deep-cleans dander out of
upholstery and other surfaces�
F
Under-Appliance Wand
Clean under and behind hard-to-move
appliances and furniture with this adjustable
G
H
tool� Flip the extension piece over to clean
the underside of appliances�
G
Anti-Allergen Dust Brush
This brush features nylon fibre bristles
specifically designed for removing fine
dust and allergen particles from the most
delicate surfaces�
H
Anti Hair Wrap Pet Power Brush
Tackles pet hair and ground-in dirt from
carpeted stairs and upholstery, while
actively removing hair wrap as it cleans�
I
Home & Car Detail Kit
I
Deep-clean your car or hard-to-reach areas
in your home� Micro-sized tools let you
clean around delicate objects and access
the tightest spaces like car vents and
computer keyboards�
Power cord caught in brush-roll or floor nozzle.
• To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If
this occurs, immediately shut o power to the vacuum and remove the cord from the brushroll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn o all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the
filters before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brush-rolls.
Vacuum lifts area rug.
• Turn o unit to disengage the brush-rolls. Move switch to Hard Floor setting to turn on the
slower brush-roll speed, which is optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges.
Brush-roll/soft roller does not spin.
• If brush-roll Indicator light on the floor nozzle turns red, the brush-roll and/or soft roller
have stopped spinning. Immediately turn o and unplug vacuum. Disconnect the nozzle and
remove blockage, then reconnect and turn vacuum back on.
• Once the blockage is removed, with the power on, step on the floor nozzle and tilt the
handle back. The brush-rolls should then spin and cleaning can resume.
Vacuum turns o on its own or brush-roll Indicator Light flashes red.
• This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats,
the thermostat will automatically turn the suction motor o. Perform the following steps to
restart thethermostat:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters (see cleaning filters section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum o.
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
a. Where hose meets back of pod (may require additional force; push and pull on hose
to ensure latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, visit sharkclean.co.uk/customer-care or contact customer
service on: 0800 862 0453.
17sharkclean.co.uk16sharkclean.co.uk
Page 10
FIVE (5)YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are
so confident about the quality of our products that we give you an additional manufacturer’s warranty of up
to five years upon registration with Shark. Oer valid only in United Kingdom and Republic of Ireland. These
terms and conditions relate to our manufacturer’s guarantee only – your statutory rights are unaected.
The conditions below describe the prerequisites and scope of our guarantee.
®
Guarantees
Shark
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark representative. You’ll also find online support at sharkclean.co.uk.
How do I register my extended Shark
If you have purchased your vacuum directly from sharkclean.co.uk your extended guarantee is registered
automatically. You can also register your guarantee online within 28 days of purchase. To save time, you’ll
need the following information about your machine:
• Date you purchased the machine (receipt or delivery note)
• Model Number
IMPORTANT
• Both the 1 year and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt
may invalidate your ability to claim against your guarantee.
What are the benefits of registering my free Shark
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also
receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new
technology and launches.
Shark
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed
®
machines guaranteed for?
for a total of five years (1 year plus an extended guarantee of 4 years).
What is covered by the free Shark
At Shark’s discretion repair or replacement of your Shark machine, including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark
• Blockages – for details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied
with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for
our customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please
contact our Freephone customer service help line and ask about our out of guarantee program,
on 0800 862 0453.
Where can I buy genuine Shark
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.
You’ll find a full range of accessories, spares and replacement parts for all Shark machines at sharkclean.co.uk
Only use Shark branded filters and accessories. Damage caused by use of non-Shark parts may not be
covered by your guarantee.
®
guarantee?
®
guarantee?
®
guarantee?
®
guarantee?
®
spares and accessories?
NOTES
19sharkclean.co.uk18sharkclean.co.uk
Page 11
SharkNinja Europe Limited,
3150 Century Way, Thorpe Park,
Leeds, LS15 8ZB, UK
+44 (0)800 862 0453
www.sharkclean.co.uk
Illustrations may dier from actual product. We are constantly striving to improve
our products, therefore the specifications contained herein are subject to change
withoutnotice.
DUOC LEAN, P OWERED LIFT-AWAY and SHARK are registered trademarks
SharkNinja Operating LLC.