Page 1
USER’S MANUAL
Receipt Printer
BTP-M300
Shandong New Beiyang Information Technology Co., Ltd.
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BTP-M300 User’s Manual
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Declaration
Information in this document is subject to change without notice.
SHANDONG NEW BEIYANG INFORMATION TECHNOLOGY CO.,
LTD. (hereinafter referred to as “SNBC”) reserves the right to
improve products as new technology, components, software, and
firmware become available. If users need further data about this
product or have any doubt about safety issues that might arise from
using it, please feel free to contact you dealer.
No part of this document may be reproduced or transmitted in any
form or by any means, electronic or mechanical, for any purpose
without the express written permission of SNBC.
Copyright
Copyright © 2013 by SNBC
Printed in China
Version 1.0
Trademarks
SNBC registered trademarks are:
W arning and Caution
Warning: Items should be strictly followed to avoid damages to
body and equipment.
Caution: Items with important information and prompts for
operating the printer.
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SNBC has passed following certifications:
ISO9001 Quality Control System Certification
ISO14001 Environmental Management System Certification
OHSAS18001 Occupational Health and Safety management
System Certification
IECQ QC080000 Hazardous Substance Process Management
System Certification
Cont act us
Address: No.169 huoju road, high-tech zone, Weihai, China
Hot line: 400-618-1368 800-860-1368
Fax: +86-631-5656098
PC: 264209
Website: www.newbeiyang.com.cn
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General Safety Instruction
Before installing and using the printer, please read the following
items carefully:
1. Safety Instructions
Warning: Do not touch the cutter and tear-off bar of the printer.
Warning: The print head is at a high temperature during printing
or just after operation, do not touch it or its peripherals for
reasons of safety
.
Warning: The print head is an ESD-sensitive device. To prevent
damage, do not touch either its printing parts or connecting
parts.
2. Cautions
1) Install the printer on a flat and stable surface.
2) Reserve adequate space around the printer so that convenient
operation and maintenance can be performed.
3) Keep the printer away from water sources, direct sunlight,
strong light and heat.
4) Do not use or store the printer in a place exposed to heat or fire,
moisture or other pollution.
5) Do not place the printer on a place exposed to vibration or
impact.
6) Avoid exposing the printer to condensation. In case of
condensation, ensure it has been completely removed before
turn on the power.
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7) Connect the power adapter to an appropriate grounded outlet.
Avoid sharing a single electrical outlet with large power motors
and other devices that may cause the fluctuation in voltage.
8) The power socket should be installed near the equipment and
should be easily accessible.
9) Turn off the power if you do not use the printer for a long time.
10) Do not spill water or other electric substances (like metal) on
the printer. If this happens, turn off the power immediately.
11) Do not allow the printer to start printing without paper loaded,
otherwise the print head and platen roller will be damaged.
12) To ensure print quality and normal lifetime, use recommended
or good quality paper and ribbon.
13) Shut down the printer when connecting or disconnecting
interface connectors to avoid damage to the control board.
14) Do not disassemble the printer without guidance from a
technician, even for the purpose of repair.
15) Keep this manual safe and at hand for reference purpose.
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Contents
1 Overview ....................................................................................... 1
1.1 Outline .................................................................................... 1
1.2 Features .................................................................................. 1
2 Specifications ................................................................................ 2
2.1 Main Specification ................................................................... 2
2.2 Cutter specification ................................................................. 3
2.3 Paper Specification ................................................................. 3
2.3.1 Continuous paper ............................................................. 3
2.3.2 Marked paper ................................................................... 4
2.3.3 Recommended paper ....................................................... 5
2.4 Ribbon specification ................................................................ 6
2.4.1 Ribbon model ................................................................... 6
2.4.2 Dimensions ...................................................................... 6
2.5 Print and Tear-off Position ....................................................... 7
2.5.1 Print position .................................................................... 7
2.5.2Tear-off position ................................................................. 8
3 Outline and Parts ........................................................................... 9
3.1 Outline and Parts .................................................................... 9
3.2 LEDs and Buzzer .................................................................. 13
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4 Installing ...................................................................................... 14
4.1 Unpacking ............................................................................. 14
4.2 Mounting the Printer ............................................................. 14
4.2.1 Horizontal mounting ....................................................... 14
4.2.2 Wall-mounting (optional) ................................................ 15
4.3 Connecting power cord ......................................................... 16
4.4 Connecting optional interface cable ...................................... 17
4.5 Connecting cash drawer ....................................................... 18
4.6 Installing Ribbon ................................................................... 19
4.7 Loading Paper Roll ............................................................... 20
4.7.1 Paper type ...................................................................... 20
4.7.2 Loading/replacing paper roll ........................................... 20
4.8 Printer self-test ...................................................................... 22
4.8.1 Turn on the printer .......................................................... 22
4.8.2 Print self-test page ......................................................... 22
4.9 Installing the Printer Driver .................................................... 23
4.9.1 Typical installation` ......................................................... 23
4.9.2 Advanced installation ...................................................... 26
4.9.3 USB device driver installation ......................................... 29
4.10 How to Use the Driver ......................................................... 36
4.10.1 User-defined page ........................................................ 36
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4.10.2 Parameter explanation ................................................. 39
5 Maintenance ................................................................................ 49
5.1 Platen roller cleaning ............................................................ 49
5.2 Mark sensor cleaning ............................................................ 50
5.3 Clear paper jam .................................................................... 50
6 Interface Signal ........................................................................... 51
6.1 USB interface ........................................................................ 51
6.2 Parallel interface ................................................................... 51
6.3 Serial interface ...................................................................... 53
6.4 Ethernet ................................................................................ 53
6.5 Cash drawer definition .......................................................... 55
7 Troubleshooting ........................................................................... 57
7.1 Cutter error troubleshooting .................................................. 57
7.2 Printer doesn’t Work ............................................................. 57
7.3 Error LED and Buzzer ........................................................... 58
7.4 Problems during Printing ....................................................... 58
7.5 Problems Using Driver .......................................................... 59
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1 Overview
1.1 Outline
The BTP-M300 is a 9-pin serial impact dot matrix receipt printer
offering high quality, high speed, and stable performance. It is
widely used in POS system, kitchen and finance applications, etc.
The BTP-M300 can be connected with other devices via USB,
parallel, serial, and Ethernet interface, and it can provide drivers for
operating systems such as Windows 98 /NT4.0 /2000 /2003 /XP
/Vista.
1.2 Features
¾ Support bi-directional printing.
¾ Support two color printing
¾ Support two interfaces
¾ Support bi-directional carriage return
¾ Supports multi-layer paper
¾ Easy paper loading
¾ Easy operation and maintenance
¾ Supports marked paper and continuous paper for printing
¾ Compatible with paper in various widths
¾ Automatic paper cut
¾ Cash drawer control connector
¾ Communication interface optional
¾ Printer firmware updated online.
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2 Specifications
2.1 Main Specification
Item Specification
Print mode 9-pin serial impact dot matrix
Print speed Max. 4.7LPS (400 dots/line)
Print width Max. 400 (half dots)/200(full dots)
Paper
Paper type Continuous paper or marked paper
Single layer
Paper width: 80±0.5mm, 76±0.5mm,
69.5±0.5mm, 57.5±0.5mm;
Paper thickness: 0.06—0.085mm
Multi-layer
paper
(1 original+1
copies)
Paper width: 80±0.5mm, 76±0.5mm,
69.5±0.5mm, 57.5±0.5mm;
Paper thickness: 0.05—0.08mm (single page),
total thickness≤0.14 mm (total pages)
Character
Character type Font A: 9×9 Font B: 7×9 Chinese: 16×16
Characters/line
(Default)
80/76mm 69.5mm 57.5mm
Font A 33 CPL 30 CPL 25 CPL
Font B 40 CPL 36 CPL 30 CPL
Chinese 22 CPL 20 CPL 16 CPL
Character size
(Default)
Font A: 1.6×3.1mm Font B: 1.2×3.1mm
Chinese: 2.7×2.9mm
Characters/inc
h (Default)
Font A: 13.3CPI Font B: 16CPI
Chinese: 8.9CPI
Data
buffer
Receive buffer 64K/4KB/40bytes
NV bit image
data area
128KB
User NV
memory
8KB
Ribbon specification ERC-38 ribbon cartridge
Ribbon lifetime
ERC-38
(P)
4,000,000 characters
ERC-38
(B)
3,000,000 characters
ERC-38
(B/R)
Black: 1,500,000 characters
Red: 750,000 characters
Communication interface USB / IEEE1284/RS-232 / Ethernet interface
Cash drawer connector 1～2 cash drawers
Power supply DC 24V±5% average current 1.5 A
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Item Specification
Reliability
Printing
Mechanism
lifetime
10,000,000 lines
Print head
lifetime
150,000,000 characters
Cutter lifetime
800,000 cuts (paper thickness:0.08mm,
standard test condition)
Operating temperature and
humidity
5～45℃,20～90%RH (40℃)
Storage temperature and
humidity
-40～60℃,20%～93%RH (40℃)
Dimensions 160mm(W)×245mm(D)×154mm(H)
Weight 3.0kg
2.2 Cutter specification
Item Parameters Remark
Cut method Sliding blade
Cut time 600ms Time for one cutter action
Cut interval 2s 30 cuts/minutes (Max.)
Adapt Paper
0.065～0.1mm
Normal paper with same thickness
Operation voltage 24VDC
Max. repose current 1.5A 24VDC
Cutter lifetime 1800,000 cuts
Paper thickness:0.08mm, standard
test condition
2.3 Paper Specification
2.3.1 Continuous paper
1) Normal paper
¾ Paper width:
80±0.5mm / 76±0.5mm / 69.5±0.5mm / 57.5±0.5mm
¾ Max. paper roll O/D: Φ83mm
¾ Paper roll core: ID Φ12.5mm; OD Φ16mm
¾ Paper thickness: 0.06 - 0.085mm
2) Multi-layer paper (1 original +1 copy)
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¾ Paper width:
80±0.5mm / 76±0.5mm / 69.5±0.5mm / 57.5±0.5mm
¾ Paper thickness:
0.05 - 0.08mm (single layer), total thickness≤0.14 mm
(multi-layer)
Caution:
Use the multi-layer paper (1 original + 1 copy) with the original
layer thicker than its under-layer.
2.3.2 Marked paper
Besides the requirements of the continuous paper, marked paper
should meet the following requirements:
1) Mark position
¾ BTP-M300 printer reserves 8 positions for mark sensor,
which can detect marks on either the front side or the
reverse side of paper. Position of the sensor is as shown in
the figure.
¾ Mark sensor can be equipped and adjusted according to
user’s needs. The default position of mark sensor is on the
right side of paper (paper feed direction) as shown in the
figure to detect the mark on the front side.
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2) Following parameters are recommended for marks:
¾ Mark width (L1): 5mm≤L1≤10mm
¾ Mark height (L2): 12mm≤L2≤ paper width
¾ Distance between marks (L3): 20mm≤L3≤500mm
3) The black mark’s reflectivity should be ≤ 15%, and the other
part’s reflectivity should be ≥ 85%. There should be no image
between the two marks, such as the advertisement etc.
Caution:
Do not paste the paper to the core.
2.3.3 Recommended paper
Oji paper mfg. Co., Ltd.: Register paper
Caution:
To ensure quality print and normal lifetime of print head and
cutter, please use recommended paper or its equivalent;
Do not stick paper to the paper roll core shaft.
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2.4 Ribbon specification
2.4.1 Ribbon model
Model Color
ERC-38(P) Purple
ERC-38(B) Black
ERC-38(B/R) Black / Red
2.4.2 Dimensions
Unit:mm
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Caution:
Please use the recommended original ribbon to ensure the
printing quality and lifetime of the printer transmission part.
2.5 Print and Tear-off Position
2.5.1 Print position
L1: Paper width L2: Print width
L3: Print left margin L4: Print right margin
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According to the different paper width of the L1, the print width (L2)
and the left/right margin (L3/L4) should be changed as below:
Paper width
(L1)
Print width (L2)
Left margin
(L3)
Right margin
(L4)
80mm 63.4mm 6.8mm 9.8mm
76mm 63.4mm 6.8mm 5.8mm
69.5mm 57mm 6.8mm 5.7mm
57.5mm 47.5mm 6.8mm 3.2mm
2.5.2Tear-off position
L1: About 21.5mm
L2: About 34mm
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3 Outline and Parts
3.1 Outline and Parts
1—Rear cover
2—Tear-off bar
3—Front cover
4—POWER LED
5—ERROR LED
6—PAPER LED
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7—FEED button
8—Power switch
9—Latch for opening rear cover
10—Horizontal pluggable communication interface (optional)
11—Vertical pluggable communication interface (optional)
12—Cash drawer connector
13—Power connector
14—Cutter sliding Blade
15—Platen roller
16—Adjusting lever of paper near end sensor
17—Ribbon
18—Paper near end sensor (optional)
19—Paper cabinet
20—Paper end sensor
21—Mark sensor (optional)
22—Sensor on rear cover
23—Paper guide
Functions of parts:
1) POWER LED(4)
Indicate power status (on/off). When turning on printer, POWER
LED is always on; when turning off printer, POWER LED is
always off.
2) ERROR LED(5)
Indicate all error status. Under normal conditions, ERROR LED
is always off; under error conditions, ERROR LED will flash
3) PAPER LED(6)
Indicate paper status of the printer. Under normal conditions,
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PAPER LED is always off; under paper end or paper near end
conditions, it is always on
4) FEED button(7)
¾ Press the button while turning on the printer, a self-test
page will be printed.
¾ In the normal status, press the FEED button for a short
time, the printer will feed paper one line at a time. Under
continuous paper mode, hold the FEED button, the printer
will feed paper constantly. Under marked paper mode, it
will feed paper to the next mark.
¾ In HP error status, hold the FEED button for a long time,
the printer will recover from HP error and start carriage
verify check.
¾ In cutter error status, hold the FEED button for a long time,
the printer will recover from cutter error and start cut.
¾ In error status other than described above, press FEED
button, the printer will have no action.
5) Power switch(8)
Turn on/off the printer. “O” is to turn off the printer; “—” is to turn
on the printer.
6) Latch for opening rear cover(9)
Pull the latch to open the rear cover.
7) Paper near end sensor(18)
Detect the status of paper roll. If paper near end, the PAPER
LED will be on, the ERROR LED will flash and indicate user to
replace paper. The printer will continue printing until the paper
is out.
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8) Paper end sensor(20)
Paper end sensor is used to detect the paper status (paper
presence/paper end).
9) Mark sensor(21)
When using mark paper, mark sensor is used to detect mark.
10) Rear cover sensor(22)
Rear cover sensor is used to detect the status of the rear cover
(open / close).
11) Paper guide(23)
There are three long slots at the bottom of paper cabinet. The
paper guide could be plugged in different slot which is suitable
for different wide paper, such as 76.5±0.5 mm, 69.5±0.5 mm,
57.5±0.5 mm. If paper guide is not been used, the printer is
suitable for 80±0.5 mm paper width.
Caution:
The paper guide is a necessary part of the printer for adjusting
paper width, please keep it carefully.
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3.2 LEDs and Buzzer
The table below shows LEDs and buzzer in error status:
Error Buzzer ERROR LED PAPER LED
HP error Interval beep Interval flash Off
Print head
overheated
Six beeps Six times Off
Abnormal input
voltage
Five beeps Five times Off
Cutter error Four beeps Four times Off
Rear cover up
Three beeps
(S-S-S)
Three times
(S-S-S)
Off
Front cover up
Three beeps
(S-S-L)
Three times
(S-S-L)
Off
Paper end Two beeps Two times On
Paper near end* One time On
Pause to wait Off Flash
Caution:
The printer checks the print head temperature via thermal
resistor. If the print head is extremely overheated, the printer
will stop printing.
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4 Installing
4.1 Unpacking
Unpacking the package, check all the items according to the
packing list. If there is any shortage or damage, please contact your
local dealer or the manufacturer.
4.2 Mounting the Printer
BTP-M300 has two mounting modes: horizontal mounting and
wall-mounting.
4.2.1 Horizontal mounting
The printer should be mounted on a flat and stable surface. For
operation and maintenance, we suggest user reserve space as
below to ensure the printer’s reliability and easy operation.
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4.2.2 Wall-mounting (optional)
Wall-mounting is an optional function. The method of wall-mounting
is shown as below.
1) Two 50mm-deep holes should be made with a hammer-drill in a
suitable wall, of the sizes shown below.
2) Insert plastic plugs and screws into Φ6 holes and ensure that
the end sides of the plugs are flush with the surface of the wall.
3) Put the screws into plastic plugs with screwdriver, keeping a
distance of 10mm between screw head and wall side.
4) Install the printer according to the arrowhead.
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Caution:
Under the wall-mounting mode, the printer must be oriented
upwards.
The hook on the wall should be firmly positioned to avoid printer
damage or risk of falling.
4.3 Connecting power cord
1) With the flat side of the power adapter’s cable connector facing
downward, insert the cable connector into the power connector
on the rear of the printer.
2) Turn on the input power source of the adaptor.
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Caution
Use only the supplied power adapter or other equal model.
When connecting or disconnecting cable connector of the
power adapter, you should pull on the connector, not pull on the
cable by force.
Do not pull on the power adapter cord. Otherwise the cord may
be damaged or broken, causing a risk of fire or electric shock.
Do not place the power adapter cord near a heating device,
otherwise, the cover of the cord may melt, causing a risk of fire
or electric shock.
When the printer is not used for a long period of time,
disconnect the power adapter from the wall outlet for safety.
4.4 Connecting optional interface cable
1) Turned off the printer.
2) Put the interface cable into suitable connector and fix it with plug
screw (or clip spring).
3) Connect other end of the interface cable to host.
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Caution
When vertical USB pluggable interface or vertical Ethernet
pluggable interface is used, please arrange the cable as
following figure:
4.5 Connecting cash drawer
1） Turned off the printer.
2） Insert the cash drawer cable into the cash drawer connector on
the rear of printer.
Caution:
Cash drawer interface can be connected only with a cash
drawer device (Do not connect a telephone line and so on).
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4.6 Installing Ribbon
1) Pull the bulges on both sides of the front cover to open the front
cover as shown in the figure.
2) Ensure that ribbon type is standard ERC-38
3) Turn the ribbon knob for two or three times according to the
mark to tighten the ribbon.
4) Refer to the figure to install ribbon to the correct position.
5) Turn the ribbon knob for two or three times according to mark to
tighten the ribbon again.
Caution:
The print head will become hot during printing. To avoid harm or
injury, please do not replace the ribbon until it has cooled down.
The ribbon should be mounted between print head and paper,
without folds or drapes.
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4.7 Loading Paper Roll
4.7.1 Paper type
Before loading the paper roll, you should confirm the type of the
paper that will be used for printer. The default paper type is
continuous paper. If marked paper will be used, please contact your
local dealer for assistance.
4.7.2 Loading/replacing paper roll
1） Pull the rear cover latch to open the rear cover of printer.
2） Hold the hole in the paper guide to rotate upward and
disassemble it. When using 76mm, 69mm, 57mm width paper
roll, user needs to insert paper guide vertically into a suitable
location. When using 80mm paper roll, the paper guide will not
be used, please keep the paper roll well.
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Notes:
With paper guide: A: 76±0.5mm; B: 69.5±0.5mm; C: 57.5±0.5mm
Without paper guide: 80±0.5mm
3） Ensure the paper head is trimmed, and drop the paper roll into
the paper cabinet.
4） Pull out the paper head of paper roll along the paper feeding
direction, close the rear cover, and tear off the surplus portion of
the paper.
Caution:
User should adjust the paper guide according to the width of
paper roll being used.
Paper roll should meet the requirements shown in the following
figure:
Paper roll should be rolled tightly to eliminate risk of paper jam
or other faults.
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Paper should be loaded in paper cabinet firmly and straight;
otherwise, paper auto-load and print will be affected.
The edge of the paper head is not allowed to deviate from the
paper path.
4.8 Printer self-test
4.8.1 Turn on the printer
1) Ensure the printer is connected with power cable.
2) Press “—” of the power switch to turn on and initialize the
printer.
4.8.2 Print self-test page
1) Ensure the printer is connected with power cable; sufficient
ribbon and paper roll have been loaded.
2) Ensure the printer is powered off.
3) Hold FEED button while pressing “—” of the power switch. After
ERROR LED flashes once, release FEED button, and printer
will print out configuration information and prompt characters
“Press and Release FEED key to print characters” and “Press
and Hold FEED key to configure the printer”. Then printer enters
pause and waiting status, and the paper LED is flashing.
4) Press the FEED button for a short time, the printer will print a
second page of character test page; press the FEED button for
a long time, the printer will enter into button configuration mode.
For detail function and operation method of button configuration
mode, please contact your dealer or the manufacturer.
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4.9 Installing the Printer Driver
BTP-M300 printer offers the drivers under Windows 2000 / Windows
XP / Windows server 2003 / Windows Vista / Windows Server 2008
/ Windows 7 / Windows 8 with the installing steps as below.
4.9.1 Typical installation`
Steps for typical installation are as following:
1) Run “Setup.exe” in the driver installing package and read the
relative software licensing protocol carefully. If you accept it,
please click “I Accept”, and then click “Next” button.
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2) Select the model and the name of the printer to be installed. If
you want to set it as default printer, please select “Set As
Default Printer”, and then click “Next” button.
3) Select the setup type “Typical”, then click “Next” button.
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4) Select the current system type and click “Next” button.
5) Set printer port, and click “install” to complete the installation.
The default port is “LPT1”, user can select and install port based
on actual situation. Please select “BYCOMx” for serial driver (x
equals to 1,2,3,4,5,6,7 or 8).
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4.9.2 Advanced installation
Advanced installation is mainly used for the users who have special
requests to the printer driver. Different to typical installation, it
supports driver for printer with several USB ports and has the
function to set printer driving mode. Steps for advanced installation
are as following:
1) Run “Setup.exe” in the driver installing package and read the
relative software licensing protocol carefully. If you accept it,
please click “I Accept”, and then click “Next” button.
2) Select the model and the name of the printer to be installed. If
you want to set it as default printer, please select “Set As
Default Printer”, and then click “Next” button.
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3) Select the setup type “Advanced”, and then click “Next” button.
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4) Select the current system type and click “Next” button.
5) Set driver mode and printer port of the printer. Default settings
are: port is "LPT1" as default port and supporting Multi USB
printers. Click "Finish" to end the installation.
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4.9.3 USB device driver installation
If printer is using a USB interface to communicate, before installing
the printer driver, the user needs to install the USB device driver first.
The steps for installing the USB device driver are as follows: (Take
XP system as an example for detailed introduction)
¾ Windows XP system
1) Connect the printer USB interface with idle USB PC interface
using USB cable. System will recognize USB device
automatically and popup "Add New Hardware Wizard". Select
"Install from a list or specific location", and then click "Next".
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2) Select "Search for the best driver in these locations" and
"Include this location in the search", and then Click "Browse..."
to browse the driver document. Default directory is “Driver
installing package\USBDRV. Then click "Next".
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3) Click "Continue Anyway" on the digital signature interface.
4) Click on "Finish" to end the installation.
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¾ Windows Vista\Windows 7\Windows 8 system
1) Connect USB interface of the printer with idle USB interface of
the PC Using USB cable. Click "Start" - "Control Panel" -
"System" - "Device Manager", select "Unknown device" in
"Other devices" and right-click "unknown device", then select
"Update Driver Software". Please refer to the following figure:
2) Click “Browse my computer for driver software” as following
figure:
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3) Click the "Browse" button to find the driver through browser.
Default directory of the 32-bit system is: Setup_BTP-M300
V1.0\USBDrv\USBDriver; default directory of the 64-bit system
is: Setup_BTP-M300 V1.0\USBDrv\USBDriver_x64. Then click
"Next". Please refer to the following figure:
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4) Click "Close" to complete the installation of USB driver.
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¾ Windows 2000 system
1) Connect USB interface of the printer with idle USB interface of
the PC Using USB cable. System will recognize USB device
automatically and popup "Add New Hardware Wizard", and
then click "Next".
2) Select "Search for the best driver for your device", and then
click on "Next"
3) Select "Specify a location", and then click "Next".
4) Click "Browse" button to browse the driver program. Default
directory is “Drivers installing package\USBDRV.
5) The wizard will indicate the device driver’s name that have
found. Then click "Next"
6) Click "Yes" on the digital signature interface.
7) Click "Finish" to end the installation.
¾ Windows Server 2003 system
1) Connect USB interface of the printer with idle USB interface of
the PC Using USB cable. System will recognize USB device
automatically and popup "Add New Hardware Wizard". Select
“Install from a list or specific location”, and then click "Next".
2) Select "Search for the best driver in these locations" and
"Include this location in the search", then Click on "Browse..." to
browse the driver program. Default directory is “Driver installing
package\USBDRV. Then click "Next".
3) Click "Continue Anyway" on the digital signature interface.
4) Click "Finish" to end the installation.
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Caution:
For the Windows XP and Windows Server 2003 system, if other
USB interfaces of host are connected with the printer USB
interface for the first time, System will also popup "Add New
Hardware Wizard" after recognized the USB device. If the
system has already been installed with the USB device driver
as the above steps, you can select “Automatic installation” and
click “next”, and the wizard will search driver automatically, then
the digital signature interface will pop-up. Click on "Yes", and
click "Finish" to finish the installation.
4.10 How to Use the Driver
After installing the driver, you can print all characters and images in
WORD, EXCEL or other file in Windows programs, That is ‘’What
You See Is What You Get’’. In order to print normally, you should set
the page and select parameters properly.
4.10.1 User-defined page
If the page size defined by the driver can not meet user’s
requirement, user can define the page size; under Windows 2000/
Windows XP/ Windows server 2003/Windows Vista/Windows 7/
Windows 8, user cannot define page size via page settings. The
following steps introduce how to define page size (take Windows XP
system as an example):
1) Ensure the system running normally.
2) Click “Start” button.
3) Click “Printers and faxes” in “Settings” item; or first click
“Control panel” button, and then click “Printers and other
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hardware” in “Control panel”, next click “Printers and faxes”
button.
4) After selecting BTP-M300, click “File” menus, then click “Server
Properties” submenus
5) In “Forms” item, select “Create a new form”.
6) Define a name of user-defined paper in “Form name”.
7) Take metric CM as measurement units. Define paper width,
length, right/left and up/down margin of the printing area
according to user’s own need.
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8) Click “Save Form” button to save the form.
9) Click “Apply” button to finish paper self-definition
Caution:
Before setting user-defined page, please ensure that the printer
driver has been installed properly.
In application, you can select the page in varieties of official
software such as WORD, EXCEL and so on.
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4.10.2 Parameter explanation
The driver offers cut mode, paper type and cash drawer functions
for users to use. Users can configure the parameters according to
their needs. Take Windows XP system as an example to describe
how to set the driver parameters.
¾ Setting paper type
This item sets paper type: “roll paper” and “marked paper”.
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¾ Color choose
In this option, user can choose “Color” or “black & white”. Two color
printing is supported only when user chooses “Color”.
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¾ Setting resolution parameter
BTP-M300 driver supports three kinds of resolutions: 160 x 144 dpi,
160 x 72 dpi, 80 x 72 dpi. Users can select it according to their own
need. High resolution has clear printing while lower print speed; low
resolution has higher print speed while less clear printing.
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¾ Single/ Bi-directional print setting
Set single/bi-directional print settings via this option.
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¾ Operation option
User can set different setting of page via this option: start of
document, start of page, end of page, end of document.
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¾ Document setting option
Via this option on the start of document, end of document, start of
page and end of page, user can set following parameters: Cash
drawer (Cash drawer1, Cash drawer2, Cash drawer1+2,print
messenger Herald) and Cash drawer pulse width; Buzzer (Buzz
200ms, 600ms, 1s, 2s, 4s); paper feed; paper cut (paper cut by
hand, partial cut, full cut), print Logo bitmap.
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¾ Utility
User can print self test page via this option, at the same time user
can set user-defined page size.
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¾ Download
User can download firmware and Logo via this option.
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¾ Font
User can select driver supported font and font size via this option.
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¾ Version information
User can see the printer driver version information via this option.
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5 Maintenance
Caution:
For daily maintenance be sure the printer is turned off.
Do not use gasoline, acetone or other organic liquids to clean
any parts of the printer.
When cleaning the sensor, please leave the printer off until the
alcohol completely dried.
Recommended maintenance cycle shall be no longer than a
month.
5.1 Platen roller cleaning
Steps for platen roller cleaning are as follows:
1) Turn off the printer power.
2) Pull the rear cover latch to open the rear cover of the printer.
3) Keep the rear cover open, clean the dust and stains on the
platen roller using a soft cotton cloth with little moderate
cleanser.
4) Wait until the cleanser is completely evaporated then close the
rear cover and finish roller cleaning.
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5.2 Mark sensor cleaning
If the printer does not identify the mark effectively, you should clean
the mark sensor:
Steps for mark sensor cleaning are as follows:
1) Turn off the printer.
2) Pull the latch to open the rear cover of the printer.
3) Keep the rear cover open, clean the dust and stains off the
mark sensor using a soft cotton cloth with a little alcohol
.
4) Wait until the anhydrous alcohol completely evaporated then
close the rear cover and finish mark sensor cleaning.
5.3 Clear paper jam
When the printer in one the following situations, you should clear the
paper jam:
¾ Paper can not get out normally.
¾ Excessive noise occurs during paper feeding.
Steps for clearing paper jam are as follows:
1) Turn off the printer
2) Pull the latch to open the rear cover of the printer
3) Check if there is any jammed paper in the paper path, if
necessary, clear the jammed paper.
4) Close the rear cover and finish clearing paper jam.
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6 Interface Signal
The BTP-M300 can be connected with other devices via USB,
parallel, serial, Ethernet interfaces.
6.1 USB interface
USB interface
supports USB2.0 (full speed) protocol, of which the
outlet is USB B type.
Interface signal is defined as below:
Pin Lead
1 VCC
2 DATA-
3 DADA+
4 GND
6.2 Parallel interface
The parallel interface of printer is bi-directional and supports the
BUSY/ACK handshake protocol and the nibble protocol. The
interface outlet is 36PIN CENTRONICS.
Pin
Signal
resource
Signal definition
1 H nStrobe
2 H Data 0 (Least Significant Bit)
3 H Data 1
4 H Data 2
5 H Data 3
6 H Data 4
7 H Data 5
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8 H Data 6
9 H Data 7 (Most Significant Bit)
10 P Ack
11 P Busy
12 P PError
13 P Select
14 H nAutoLF
15 Not defined
16 Logic Gnd
17 Chassis Gnd
18 P Peripheral Logic High
19 Signal Ground
20 Signal Ground
21 Signal Ground
22 Signal Ground
23 Signal Ground
24 Signal Ground
25 Signal Ground
26 Signal Ground
27 Signal Ground
28 Signal Ground
29 Signal Ground
30 Signal Ground
31 H nInit
32 P nFault
33
Signal Ground
34 Not defined
35 Not defined
36 H nSelectIn
Caution:
H means signal source from a host, and P means signal source
from printer.
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6.3 Serial interface
The printer serial interface is compatible with RS-232 standard, of
which the outlet is 25PIN female D type.
Pin Signal definition
1 Frame ground
2 TXD
3 RXD
4 RTS
5~6 Not connected
7 Signal Ground
8~19 Not connected
20 DTR
21~25 Not connected
User can query interface settings status via a printing configuration
sample. The default setting of serial interface is as follows:
Baud rate: 9600bps
Data bit: 8bits
Parity bit: None
Stop bit: 1 bit
Flow control: DTR/DSR
6.4 Ethernet
1) Interface features
¾ Support of 10BASE-T communication
¾ Compatible with Ethernet II standard frame type.
¾ Indicator shows network connecting status and data
transmission status
¾ Supports 9100 port print
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¾ Supports status back
¾ Supports parameter configuration
¾ Supports firmware update on-line
¾ Supports printer status query and interface module
maintenance based on HTTP.
2) Protocols Supported:
¾ IP
¾ ARP
¾ ICMP
¾ TCP
¾ UDP
¾ DHCP
¾ TFTP
¾ HTTP
3) Electrical features
¾ Output signal:
The available differential mode voltage is ＞ 450mV,and peak
voltage is ≤ 13V.
The common mode AC peak voltage is ≤ 2.5V.
¾ Input signal:
The differential mode voltage that more than 160mV is
identified as available signal.
4) Interface shall use RJ45 outlet which accord with 10BASE-T
standard of IEEE802.3.
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5) Interface signal definition
Pin Signal name Instruction
1 TX+ Data transmission+
2 TX- Data transmission-
3 RX+ Data receiving+
4 NC Reserve
5 NC Reserve
6 RX- Data receiving-
7 NC Reserve
8 NC Reserve
6.5 Cash drawer definition
1) Electrical features
¾ Driving voltage: DC 24 V
¾ Driving current: Max 0.8 A (within 510 ms)
¾ Cash drawer status inspection signal:
“L” = 0～0.5 V
“H” = 3～5 V
2) Cash drawer interface outlet uses RJ11 6P connector.
3) Interface signal definition
Items Signal Functions
1 FG Frame Ground
2 DRAWER 1
Cash drawer 1 driving signal
3
DRSW
Cash drawer status test signal
4 VDR
Cash drawer driving power
5 DRAWER 2 Cash drawer 2 driving signal
6
GND Circuit share ground
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Caution:
Do not connect or disconnect signal cable when printer power
is on.
Signal cable should be far away from strong current sources.
Communication cable should adopt shield cable.
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7 Troubleshooting
In case of printer fault, consult this section for solutions and advice.
If you do not find a solution in this section, please contact your local
dealer for assistance.
7.1 Cutter error troubleshooting
When cutter fails to recover due to paper jam or sudden off-line
status, perform the following actions:
1) Turn off power of the printer.
2) Pull the latch to open the rear cover of the printer.
3) Power on the printer, the cutter will be reset automatically.
Caution:
To avoid injury, please do not touch the sliding blade of the
cutter when printer is power on.
7.2 Printer doesn’t Work
Problems Possible causes Solution
Power switch is
turned on, but
printer
doesn’t work
Printer has no
power
Make sure that printer cable has
been connected properly on
both ends.
Circuit is damaged Contact your local dealer.
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7.3 Error LED and Buzzer
Problems Possible causes Solution
Error LED flashes Paper near end Replace roll paper.
Buzzer beeps
Paper end Replace roll paper.
Rear cover up Close rear cover.
Cutter error
Refer to 7.1 Cutter error
troubleshooting.
Input voltage
abnormal
Turn off printer power and
check input voltage.
Print head
overheated
Turn off printer power and wait
until the print head turn to
normal temperature.
HP error
Press & hold FEED button or
power on the printer again.
Buzzer beeps for
long time, and
ERROR LED is
always on
Printer has serious
problems
Please contact your local
dealer or the manufacturer.
7.4 Problems during Printing
Problems Possible causes Solution
HP error
Paper jam
Clear jammed paper and
power on the printer again.
Ribbon damage
Replace ribbon and power on
the printer again.
Printout is light
and not clear
Ribbon ink is out Replace ribbon.
Always feed paper
in printing
Confirm if paper
type matches with
the paper used
Replace with correct roll paper.
Printout is not
clear or dirty
Print head or paper
feed platen is dirty
Clean print head or paper feed
platen.
Paper cannot be
fed normally
Paper jam
Check paper path and remove
jammed paper.
Horizontal printout
is missing
Ribbon is damaged Replace ribbon.
Print head error
Contact your local dealer or
the manufacturer.
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7.5 Problems Using Driver
Problems
Possible
causes
Solution
Printer can not print
when using USB
interface
Device driver is
not installed.
Refer to 4.10.3 USB device
driver installation.
Print mass code
when using serial
interface
Configure serial
interface
parameter
incorrectly
Print a self-test page to confirm
serial interface configuration of
the current printer and configure
it correctly.
Can not print two
colors
Parameter of
the printer is not
correct
Configure two color printing,
please refer to
4.11.2 Parameter explanation
.
Used one color
ribbon
Change to two color ribbon.
Black mark fails to
be positioned
normally
Page settings
are not correct
Select correct paper type in the
document setting option.
Printer can not work
normally under
serial, parallel
interface
Overtime setting
is too short
Extend the overtime of serial
and parallel communication
referring to the help file in the
package.
Current port is
occupied.
Close other programs which use
the port.
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